M&C Associates and LumenVox Enter New Partnership - M&C Becomes

LumenVox Skills Certified

M&C Associates announced today it has officially become a LumenVox Skills Certified Partner.
LumenVox Skills Certification demonstrates M&C Associates capability to deliver high-quality
speech solutions based on the LumenVox speech automation suite.

Hauppauge, NY, August 08, 2017 --(PR.com)-- M&C and LumenVox have been working on
collaborative projects in vertical markets. Together, they are adding speech recognition capabilities to
self-service applications and contact center services with sophistication that is breaking new ground with
tuning abilities, grammars, and more that bring speech recognition to the highest level.

"M&C offers deep expertise in creating, deploying and supporting speech-enabled applications that take
advantage of the full LumenVox portfolio. Their broad-based knowledge and many years of experience
allows M&C to deliver a wide variety of speech based applications to the marketplace," commented Ed
Miller, CEO of LumenVox. "M&C is known for their commitment to customer satisfaction, quality and
value, and ease of doing business. We are pleased to welcome M&C as a LumenVox Skills Certified
partner."

M&C Associates provides voice solutions supported by the LumenVox Speech Recognizer (ASR) and
Text-To-Speech Server (TTS) on the Avaya IVR platforms, and also on Genesys and Cisco platforms.

M&C has been offering decades of experience with subject matter expertise in IVR and Contact Center
deployments, and proven technologies that meet and exceed customer requirements. Add the LumenVox
speech automation suite, and this partnership represents a mutual respect for the way we do business, and
our best in class services, says Lou Marianacci, CEO and President, M&C Associates LLC.

It was Veronica Fernandez, M&C Senior Application Developer, who successfully completed all of the
steps in this process to become personally certified, and then proceeded certification for M&C Associates.
On behalf of all of us, congratulations on being LumenVox Certified, Veronica! Your dedication and
achievement is a success for M&C as well. These skillsets and expertise are what our loyal customers and
Business Partners have come to know and expect from M&C for over 15 years as they've grown with us -
thank you, Mr. Marianacci continues.

Having successfully completed all the steps in this process, both you and your company are officially
LumenVox Skills Certified Partners, says Jeff Hopper, Vice President, Client Services and Lisa Cowan,
Vice President, Sales & Business Development, LumenVox. Thank you for making this investment in
our partnership. On behalf of the entire team at LumenVox, let us extend our congratulations. We
welcome you and look forward to continuing our work together!

M&C continues to grow and transform through its partnerships, new technologies, advancements in
professional services, and customer's requests for more sophisticated implementations. Customers and
Business Partners are loyal because they believe in the success they've achieved through automation,

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technology, and services - implemented, installed and maintained by M&C Associates.

About M&C Associates LLC

M&C Associates LLC is a premier provider of Contact Center, IVR, Speech, and CTI solutions to
enterprises, government agencies, and service providers across the United States and Canada. With over
30 years of experience in IVR system and Contact Center deployments worldwide, we have a keen
understanding of customer requirements and are proud of our successes in meeting and exceeding their
expectations. We provide a full suite of services and solutions for the Genesys CX Platform, Avaya Voice
Portal and Contact Center - AAEP, AACC, and MPS 500/1000, and legacy platforms Nortel Symposium
and VPS. M&C offers business consulting services, program management, system design, application
design and development, advanced speech design and implementation, CTI and web solutions integration.
We assist clients with migration of existing applications to a new platform, or a complete from the
ground-up system redesign to take advantage of newer technologies. Please contact us with any questions
about our company, products and services.

About LumenVox

LumenVox is a speech automation software company providing core speech technologies that include the
LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and
natural language solution support. Based on industry standards, LumenVox Speech Software is certified
as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox
technology provides tools for effectively connecting and communicating with users, increasing user
satisfaction, and improving employee productivity. For more information, call 1.858.707.7700 or visit
www.lumenvox.com.

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Contact Information:
M&C Associates LLC
Karen Ferraro, Vice President, Marketing
631-415-4834
Contact via Email
www.m-cassociates.com
Call (858) 707-7700 and say "Janeen Pugh" Marketing, Partner Development Manager, LumenVox, to
request additional information about LumenVox Speech Software.

Online Version of Press Release:

You can read the online version of this press release at: http://www.pr.com/press-release/725850

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