Professional Documents
Culture Documents
This survey looked at the needs of clients who were supported by St Mungo's Broadway in a residential service,
on 30 June 2014
Religion
Does your client have a disability? *
No religion 398 22%
Yes 705 39%
Buddhist 11 1%
No 1070 59%
Christian (all denominations) 801 44%
Client does not wish to disclose 12 1%
Hindu 8 0%
Unknown 18 1%
Jewish 5 0%
Muslim 156 9% * Disability = any physical or mental impairment that has a substantial
and long-term adverse effect on a persons ability to perform normal day-
Sikh 1 0% to-day activities.
Other 15 1%
Client does not wish to disclose 79 4%
Unknown 331 18%
* Does your client have English language support needs? was only
asked if 'No' was selected to the preceding question: Is your client's first
language English? The percentages only relate to those clients whose
first language is not English.
Does your client have a mobile phone? Does your client have a bank account?
Yes 1463 81% Yes 1413 78%
No 326 18% No 292 16%
Unknown 16 1% Unknown 100 6%
Status
Which country does your client have citizenship of? Are they registered to vote?
UK (Incl. Republic of Ireland) 1539 85% Yes 813 45%
EEA (Incl. Switzerland) 101 6% No 523 29%
Non UK/EEA 157 9% Unknown 469 26%
Client does not wish to disclose 1 0%
Unknown 7 0%
Is your client a cigarette/tobacco smoker? Clients with a Substance Use need * 943 52%
Yes 1325 73%
* Substance Use need = they use alcohol problematically and/or they
No 400 22% misuse prescribed drugs or use illicit drugs.
Unknown 80 4%
How long has your client used alcohol How long has your client misused prescribed drugs or
problematically? * used illicit drugs? *
Less than 1 year 10 2% Less than 1 year 15 2%
1 to 2 years 16 3% 1 to 2 years 32 5%
2 to 5 years 86 16% 2 to 5 years 86 13%
5 to 10 years 136 25% 5 to 10 years 176 27%
More than 10 years 251 47% More than 10 years 263 41%
Unknown 36 7% Unknown 75 12%
* How long has your client used alcohol problematically? was only * How long has your client misused prescribed drugs or used illicit
drugs? was only asked if 'Yes' was selected to the preceding question.
asked if 'Yes' was selected to the preceding question. The percentages
The percentages only relate to those clients who currently misuse
only relate to those clients who currently use alcohol problematically.
prescribed drugs or use illicit drugs.
What prescribed drugs does your client misuse and/or what illicit drugs does your client use? *
Amphetamines 29 4% Magic Mushrooms 5 1%
Benzodiazepines (e.g. Valium, 90 14% MDMA powder 23 4%
Temazepam, Diazepam)
Mephedrone 23 4%
Cannabis 373 58%
Methadone 151 23%
Cocaine 129 20%
Methamphetamine 3 0%
Crack cocaine 332 51%
Solvents 3 0%
Ecstasy tablets 18 3%
Suboxone 5 1%
GHB 9 1%
Subutex 31 5%
Heroin 294 45%
Legal Highs 24 4%
Ketamine 25 4%
Over the counter medication 29 4%
Khat 9 1%
Other 19 3%
LSD 10 2%
* What prescribed drugs does your client misuse and/or what illicit drugs does your client use? was only asked if 'Yes' was selected to: Does
your client misuse prescribed drugs or use illicit drugs? The percentages only relate to those clients who currently misuse prescribed drugs or use
illicit drugs.
Please also note that the total responses may add up to more than 100% as keyworkers were able to tick as many options as applicable.
Clients who are engaging with St Mungo's Broadway around their substance use and/or an external 868 48%
substance use service
Do they have a significant medical condition? Do they require regular presciption medication?
Yes 847 47% Yes 1078 60%
No 908 50% No 680 38%
Unknown 50 3% Unknown 47 3%
Clients with a Physical Health need * 1255 70% Are they registered with a local GP?
Yes 1695 94%
* Physical Health need = they have at least one of the following
conditions: a significant medical condition, require regular prescription No 90 5%
medication, vision impaired, hearing impaired, suffer from short-term
memory loss or other significant memory failure, obese or unhealthily Unknown 20 1%
overweight.
In the last year, how many times has your client In the last year, how many times has your client
attended A&E? had an ambulance called?
Once 228 13% Once 195 11%
2 - 5 times 247 14% 2 - 5 times 170 9%
6 -10 times 32 2% 6 -10 times 19 1%
More than 10 times 23 1% More than 10 times 17 1%
Never 870 48% Never 1005 56%
Unknown 405 22% Unknown 399 22%
In the last year, how many times has your client How would you descirbe your client's attitude to their
stayed in hospital overnight? health?
Once 212 12% Client looks after their health and 1385 77%
generally accesses healthcare
2 - 5 times 176 10%
through their GP or through
6 -10 times 14 1% appointments (is mainly proactive in
managing their health, and generally
More than 10 times 19 1% complies with any treatment
Never 971 54% plan/medication)
Unknown 413 23% Client does not look after their health 365 20%
and generally accesses healthcare
through accident and emergency (is
mainly reactive in managing their
health, and does not always comply
with treatment plans/medication)
Unknown 55 3%
Does your cilent have a mental health problem? Bipolar disorder (manic depression) *
Yes 1172 65% Has diagnosed condition 83 7%
No 551 31% Has suspected condition 49 4%
Unknown 82 5% Not applicable 1040 89%
Depression * Schizophrenia *
Has diagnosed condition 516 44% Has diagnosed condition 343 29%
Has suspected condition 302 26% Has suspected condition 78 7%
Not applicable 354 30% Not applicable 751 64%
* These questions were only asked if 'Yes' was selected to the preceding question: Does your client have a mental health problem? The
percentages for these questions only relate to those clients who have a mental health issue.
** Other mental health issue(s): as a client may have more than one other mental health issue (some of which may be diagnosed and others may be
suspected), keyworkers were able to select as many options as applicable, so the total may add up to more than 100%.
Clients with a Diagnosed Mental 922 51% Clients with a Suspected Mental 647 36%
Health condition *** Health condition ***
*** Please note that Diagnosed Mental Health condition and Suspected Does your cilent self harm?
Mental Health condition are not mutually exclusive; a client can have
both diagnosed mental health condition(s) and suspected mental health Yes 196 11%
condition(s).
No 1517 84%
For the total number of clients with a mental health need (diagnosed or
suspected), see the question above: Does your client have a mental Unknown 92 5%
health problem?
Clients who are engaging with St Mungo's Broadway around their mental health and/or an external 983 54%
mental health service
Learning Disabilities
Has your client been diagnosed with any of the following Learning Disabilities? *
Autistic spectrum disorder (ASD) 18 1% Other 22 1%
Dyscalculia 1 0% None 1279 71%
Dyslexia 100 6% Unknown 398 22%
Dyspraxia 9 0%
* Has your client been diagnosed with any of the following Learning Disabilities? The total responses for this question may add up to more than
100%, as keyworkers were able to tick as many options as applicable.
Behavioural Issues
Do they have a gambling problem? * Socially Vulnerable: exploitation, unable to form appropriate social
connections.
Yes 45 2%
No 1593 88%
Unknown 167 9%
Do they lack personal hygiene skills? Do they use a walking aid or wheelchair?
Yes 364 20% Yes 99 5%
No 1422 79% No 1697 94%
Unknown 19 1% Unknown 9 0%
Do they lack daily living skills? Clients with a Mobility/Care need * 586 32%
Yes 460 25%
* Mobility/Care need = they use a walking aid or wheelchair and/or they
No 1316 73% lack personal hygiene skills and/or they lack daily living skills.
Unknown 29 2%
Do they have an ex-care/foster care background? Are they under probation supervision?
Yes 174 10% Yes 205 11%
No 1405 78% No 1547 86%
Unknown 226 13% Unknown 53 3%
Did your client lose their last settled home because of: *
Rent arrears 217 12%
Eviction - legal eviction proceedings threatened by landlord 66 4%
Eviction - legal eviction proceedings taken by landlord 153 8%
Repossession due to failure to make mortgage payments 8 0%
End of shorthold or other tenancy (tenancy period expired and client was not offered/able to start new 84 5%
tenancy)
Relatives/friends/co-tenants no longer able or willing to provide/share accommodation 394 22%
None of the above 781 43%
Unknown 216 12%
* Did your client lose their last settled home because of: The total responses for this question may add up to more than 100%, as keyworkers were
able to tick as many options as applicable.
* Who was no longer able or willing to provide/share accommodation? was only asked if 'Relatives/friends/co-tenants no longer able or willing to
provide/share accommodation' was selected in the preceding question. The percentages only relate to those clients who lost their last settled home
because relatives, friends or co-tenants were no longer able or willing to provide or share accommodation.
* This question was only asked if 'Yes' was selected to the preceding
question. The percentages only relate to those clients who experienced
a relationship breakdown that contributed to them becoming homeless.
A prison sentence
Yes 308 17%
No 1315 73%
Unknown 182 10%
Does your client have the necessary literacy skills, Does your client have the necessary literacy skills,
without support, to read a letter (e.g. from the Job without support, to complete a form (e.g. benefit claim
Centre)? or job application)?
Yes 1421 79% Yes 1073 59%
No 351 19% No 661 37%
Unknown 33 2% Unknown 71 4%
Clients with a Literacy need * 681 38% Has your client recieved or are they engaging with
* Literacy need = clients who do not have the necessary literacy skills, literacy training?
without support, to read a letter and/or to complete a form.
Yes 215 12%
No 1484 82%
Unknown 106 6%
* Meaningful Occupation = activities that give people something positive to do, with the aim of building their self esteem, developing their skills and
building social networks away from the streets.
The total responses for this question may add up to more than 100%, as keyworkers were able to tick as many options as applicable.
** Meaningfully occupied = clients who are occupied in at least one of the following ways: working, volunteering, studying/training for an accredited
qualification, completing non accredited education /training, another activity that gives them something positive to do.
What is the current working status of your client? When did your client last work? ***
Full Time Paid 45 2% Within last year 79 5%
Part Time Paid 58 3% 1 to 2 years ago 107 6%
Casual Work 39 2% 2 to 5 years ago 278 17%
Not working 1650 91% 5 to 10 years ago 277 17%
Unknown 13 1% More than 10 years ago 354 21%
Never worked 204 12%
Unknown 364 22%
Is your client actively seeking work? *** Do they have a desire to work? ***
Yes 205 12% Yes 394 24%
Not currently, but may do within the 441 27% At some point in the future 680 41%
next year
No 508 31%
No 989 59%
Unknown 81 5%
Unknown 28 2%
*** These questions were only asked if 'Not working' or 'Unknown' was
selected to the preceding question: What is the current working status
of your client? The percentages for these questions only relate to those
clients who are not currently working.
Are they engaging with St Mungo's Broadway Skills & Are they engaging with an external Skills &
Employment Services? Employment Service?
Yes 313 19% Yes 357 21%
No 1470 88% No 1403 84%
Unknown 22 1% Unknown 45 3%
Clients who are engaging with St Mungo's Broadway Skills & Employment Services and/or an 534 30%
external Skills & Employment Service.
* Which benefit(s) is your client on? The total responses for this question may add up to more than 100%, as keyworkers were able to tick as many
options as applicable.
* Which supplementary benefit(s) is your client on? The total responses for this question may add up to more than 100%, as keyworkers were able
to tick as many options as applicable.
* Did they appeal the decision of the Work Capability Assessment? ** Was the appeal successful? was only asked if 'Yes' was selected to
was only asked if 'Yes' was selected to the preceding question. The the preceding question. The percentages only relate to those clients who
percentages only relate to those clients who have had a Work Capability appealed the decision of the Work Capability Assessment.
Assessment.
Is your client involved with street drinking? Is your client involved with sex working?
Past 264 15% Past 67 4%
Current 180 10% Current 68 4%
None 1230 68% None 1549 86%
Unknown 131 7% Unknown 121 7%
Is your client involved with begging? Clients currently involved with street 261 14%
life activity
Past 107 6%
Current 87 5%
None 1385 77%
Unknown 226 13%
* This question was only asked if clients are currently involved with street life activity. The percentages only relate to those clients who are currently
involved with street life activity.
Prior to being a St Mungo's Broadway client, how long had your client been homeless?
Under 3 months 456 25%
3 - 6 months 224 12%
6 - 12 months 181 10%
1 - 2 years 110 6%
2 + years 279 15%
Unknown 555 31%
Prior to being resident with St Mungo's Broadway, where was the last place your client was living?
Approved Probation / Bail Hostel 8 0%
Bed & Breakfast 46 3%
Children's Home / Foster Care 9 0%
Detox / Rehab 25 1%
Family 135 7%
Friends 106 6%
General Needs Tenant - Housing Association 19 1%
General Needs Tenant - Local Authority 46 3%
Homeowner 3 0%
Hospital 105 6%
Hostel 416 23%
Night Shelter 13 1%
Parent's accommodation 96 5%
Partner's accommodation 51 3%
Prison 119 7%
Private rented 81 4%
Residential Care 21 1%
Rolling Shelter 18 1%
Sheltered Accommodation 12 1%
Short life housing 18 1%
Sleeping rough 171 9%
Squat 21 1%
Supported Housing Tenant - self contained 46 3%
Supported Housing Tenant - shared 118 7%
Unknown 102 6%
Has your client been assessed as currently ready to Is there move on accommodation, with the right level
move on? of support, readily available? *
Yes 846 47% Yes 399 47%
No 934 52% No 370 44%
Unknown 25 1% Unknown 77 9%
* Is there move on accommodation, with the right level of support, readily available? and What type of accommodation is your client ready to
move into? were only asked if 'Yes' was selected to the preceding question. The percentages only relate to those clients who have been assessed as
currently ready to move on.
Please also note that keyworkers were able to tick as many options as applicable for: What type of accommodation is your client ready to move
into? so the total responses for this question add up to more than 100%.
Has your client ever experienced violence or abuse from a partner or family member?
Yes 464 26%
No 719 40%
Unknown 622 34%
Was the violence or abuse from a partner or family Was the violence or abuse experienced as an adult or
member? * a child? *
* Was the violence or abuse from a partner or a family member? and Was the violence or abuse experienced as an adult or a child? were only
asked if 'Yes' was selected to the preceding question. However, the percentages relate to the total number of clients. Please also note that keyworkers
were able to tick as many options as applicable for these questions.
** This information was only asked for those clients who have children. The percentages only relate to those clients who have children. Please also
note that keyworkers were able to tick as many options as applicable.
* Is your client in contact with any family members? The total responses for this question may add up to more than 100%, as keyworkers were able
to tick as many options as applicable.
Since being a client of St Mungo's Broadway have they reconnected with anyone in their family?
Yes 519 29%
No 946 52%
Unknown 340 19%
* Which family member(s) has your client reconnected with? was only asked if 'Yes' was selected to the preceding question. However, the
percentages relate to the total number of clients. Please also note that keyworkers were able to tick as many options as applicable.
Is the reason they have not reconnected with anyone in their family because they already had good relationships
with their family? *
Yes 501 53%
No 342 36%
Unknown 103 11%
* Is the reason they have not reconnected with anyone in their family because they already had good relationships with their family? was only
asked if 'No' was selected to the question: Since being a client of St Mungo's Broadway have they reconnected with anyone in their family? The
percentages only relate to those clients who have not reconnected anyone in their family.
Is your client pregnant, or have they given birth or had an abortion in the last year? *
Yes 39 7%
No 469 88%
Unknown 22 4%
* Is your client pregnant, or have they given birth or had an abortion in the last year? was only asked for female clients. The percentages relate
to the total number of female clients.
* Tick all that apply to your client was only asked if 'Yes' was selected * How long ago did they give birth? was only asked if keyworkers
to the preceding question. However, the percentages relate to the total confirmed in the previous question that the client had given birth in the
number of female clients. last year. The percentages only relate to those clients who have given
birth in the last year.
Please also note that keyworkers were able to tick as many options as
applicable for this question.
Does your client need support to travel to access opportunities* and/or to use public transport?
Yes 396 22%
No 1384 77%
Unknown 25 1%
What are the barriers to your client travelling to access opportunities and/or to using public transport?
Do they feel a lack of confidence, anxiety or fear around: *
A lack of confidence, anxiety or fear around using public transport 129 7%
A lack of confidence, anxiety or fear around travelling a distance 139 8%
A lack of confidence, anxiety or fear around the opportunity/activity itself 214 12%
Disability 82 5%
Mobility 103 6%
Other 56 3%
* What are the barriers to your client travelling to access opportunities and/or to using public transport? was only asked if 'Yes' was selected to
the preceding question. However, the percentages relate to the total number of clients. Please also note that keyworkers were able to tick as many
options as applicable.