Glorious Experience,

Efficient Operation
Huawei smart hotel solution
 The informatization and intelligentization
will lead the trends of the hospitality industry

The modern hotelier frequently face such puzzle:
existing hotels have to punch the wall and destruct
decoration when deploy WLAN, Virus spreading
from guests laptop infect the hotel network, so
many customer complains of inefficient room
service, IT staff are exhausted by recovering network
failure just because of the lack of standardization
in daily operation, and so on. These kind of
issues bring hotelier huge pressures just because
that the competition factors for modern hotel
have already changed. The modern hotel core
competitiveness has already moved beyond the
Huawei smart hotel solution
traditional competition factors, like luxurious lobby,
comfortable and safe guest rooms, everywhere
room service and so on. In stead, the experience
of diversification and personalization is becoming
the hotel new competition factor particularly the
application of high-technology in the hospitality
industry brings hotel guests the information
experience. Todays travelers need not only a
comfortable and safe hotel environment, but a
connected, informalized network to extend their
work and their home capabilities into the travel
environment.

Mobile Multimedia, Leading the Third Wave of

1
the Hotel Experience
experience

Mobile Multimedia
Mobility, Anywhere, Anytime
Phone Integrated with Integrated with Abundant
hotel Services Hotel services
Fixed position
Fixed Phone Service
Small screen, Limited Services
fixed position
Only voice service

Third phase
Second phase
First phase

1990s 2000s 2010s

time
 Increasing guest loyalty and
optimizing operation are the dual
challenges for the modern hoteliers
Along with the popularization of intelligent terminal
like smart phone, Pad and laptop, the people who
choose hotel pay more attention to the possibility
of access to the internet wherever in the hotel,
whether their laptop are visited with unawares
or are infected by virus from the hotel network,
whether they can inquire hotel information easily
or enjoy hotel service such as VOD on their own
intelligent terminals, and so on. How to provide
these services has also become the challenge for
the hotelier to increase guest loyalty. In addition,
Existing hotels need to punch
the wall when they deploy
WLAN service
Virus spreading from
guests laptop to infect
the hotel network
Challenges
Economic hotels IT staffs
complain of so many kinds
of equipments and not
easy to deploy
Video conferencing with
mosaic, bad service
experience to hotel guests
hotels are under pressure to get more out of their
properties. Increasing revenues per available room
is a constant requirement to maintain profitability.
According to MaiDian website statistics, usually
the cost of hotel staff is up to 30% of the cost of
hotel operation, and going up with the lapse of
time. Under this tendency, how to promote hotel
management efficiency and reduce the hotel staff
cost through applying the information technology
has become another challenge for the hoteliers.
Huawei smart hotel solution
Insufficient IT staff, how to
deal with so many new hotels
opening 2
Hotel IT staff are
exhausted by dealing with
complains from guests of
network services
Hotel surveillance needs
huge storage space and
cost too much
Room services are omitted during
busy hours, usually cause complains
and impair guests loyalty
 Huawei Smart Hotel solution helps
hoteliers leisurely face the challenges

Based on the products in the field of voice area, to maintain, good extension of business, secure
broadband area, security area, wireless area, and efficient Smart Hotel solution for hotelier. The
surveillance area and mobile application area, solution is showed as following chart:
Huawei delivers a cost-effective, easy to deploy, easy

Huawei Smart Hotel Solution carring hotel business

Voice Video Conference Hotel Internet

Analog

Intranet
Huawei smart hotel solution

E1 IP PBX Console Server BillServer Router Firewall

Video Cable

Monitoring Center
Surveillance Server Encode Server Monitor Screen

Elevator Corridor DVS

Hotel Lobby

Outdoor Surveillance

Outdoor AP

Parking Lot

Combined with the characteristics of the hotel
business, Huawei adopts hierarchical network
architecture, build a stable IP backbone network to
support the hotel's various scenarios:
yy In guest room: provide wire/wireless Internet
access, IP voice, cable TV, VOD, information
inquiry services for guests
yy In office: provide attendant console, office
networks, office voice, fax, mobile wireless office
services for hotel staff
yy In conference room: provide wire/wireless
Internet access service, IP voice service,
Telepresence System service for participants
 Satellite TV

TV Signal

Hotel Applications IPTV Platform Network Management

Data Center

Huawei smart hotel solution

PMS PMSI Streaming Server IRD eSight

4
DMP
Indoor AP

Guest Floor
IAD

Indoor AP
Office Floor

Hotel Attendant IAD

Video Conference Terminal

Meeting Room
Indoor AP
3x3 DualBand Camera MIC

TV
Lobby
Dining Hall
Public Area
Indoor AP
3x3 DualBand

yy In public zone like elevator, corridor and so
on: provide wireless Internet access and analog
video surveillance service
yy In lobby, hotel entrance and other zones:
provide wireless Internet access and Hi-definition
video surveillance service
yy In monitor center: to monitor the inside and
outside of hotel on large-screen real-time
yy In parking lot and other outdoors zones:
provide network services for parking col, provide
wireless Internet services for outdoor areas, as
well as intelligent video monitoring service.
 Huawei smart hotel solution

5
Huawei Samrt Hotel solution enhances
hotels core competitiveness
Huawei Smart Hotel solution enhances customers combined WLAN antenna with CATV cable, in
core competitiveness regarding the above business order to avoid punching wall and destructing
scenario of hotel. Huawei Smart Hotel solution hotel decoration. One room project time can be
takes technology and informatization as the core, reduced by 1/3, and save wiring costs by 30%.
to promote hotel core competitiveness in multi-
yy Room control system and various mobile
dimension. The Huawei Smart Hotel solution may
applications can be integrated on Huawei
bring hoteliers the following value:
MediaPad, perfect experience to increase
yy Reliable network based on ALL-IP, adopting customer loyalty
reliability hierarchical network architecture to
yy Hotel video conference system, adopting Huawei
deploy a never interrupted hotel network.
HME video encoding patent technology and IRC
yy Four defense-lines solution specifically for hotel Intelligent Speed technology so that the high-
to prevent attacks both from Internet and guest definition video conference could be perfectly
room's network, also to prevent virus spreading carried on just 2M bandwidth.
out from guests laptop, to ensure the hotel
yy Hotel video surveillance system, adopting
network operate stably.
O p t i m i z e d Ke y - F r a m e S t o r a g e p a t e n t e d
yy F o r h o t e l g r o u p s , p r o v i d e a u t o m a t e d technology to save investment on storage
configuration tools to ensure the standardization equipment by 30% approximately
of network configuration among multi-hotel,
yy Adopting port dormancy and machine dormancy
in order to save maintenance cost, one hotel
patented technology energy consumption of the
configuration time could be reduced from 5 days
hotel network can be lower than the industry
to 10 minutes.
40%, in order to reduce hotel operating cost and
yy Easy way to deploy hotel WLAN by combined enhance the hotel competition.
W LA N a n t e n n a w i t h 2 G / 3 G a n t e n n a , o r
 Huawei built a Secure ALL-IP network
for Wuzhou Guest House, enhanced
the core competitiveness of the hotel
Shenzhen Wuzhou Guest House is a luxury five-star
hotel for Shenzhen Government accommodating
foreign guests and holding various government
events. Since opened Wuzhou successively received
more than 70 chiefs of state, heads of government
and more than 200 vice presidents and above
foreign guest. Huawei helped Wuzhou Guest
House deploy a ALL-IP network to carry the hotels
voice, data and video services, reduce network
Huawei Helped LongWish Hotel
build a reliable network
LongWish International Hotel located in the richest
village in China, Huaxi Village. It is an important
symbol of the modern village in China. Itis
328-meter high, ranking 15th in the world,, and has
826 rooms distributing in 74-story, therefor it is the
biggest hotel in China. .
Huawei built office network, guest room network,
surveillance networkand VOD network for LongWish
maintenance cost by simplifying the network
structure, simultaneously deploy IP telephony to
enhance the experience of hotel voice service
and facilitate the value-added services. Through
the deployment of Huawei Smart Hotel solution,
Wuzhou benefited on enhancing the customer
experience, increasing customer loyalty, reducing
operating cost and protecting the hotels investment
on TDM by smooth evolution from TDM to IP.
Huawei smart hotel solution
6
Hotel. The four networks based on a ALL-IP network
to reduce hotel maintenance cost. Also the Gigabit-
Connection to the desktop greatly improves
customer's Internet experience. The implementation
of Huawei Smart Hotel solution has greatly improved
the hotel operation efficiency and customer
experience, and helped the hotel establishing a
leading position in the luxury hospitality market.
Why Huawei
Huawei has builta broad partner alliance in hotel industry. Depending on
Huawei's global Open-Lab, Huawei Samrt Hotel solution integrated with the
system of partners, particularly theleading PMS and PMSI providers in hotel
industry, therefor be in sure to delivercustoms a set of high available and easy
deployment hotel system, and ensure to exert the efficiency of the system
maximally and benefit the customs from the best input-output ratio.

Huawei is a global leading ICT solution supplier. Its products and solutions have
been widely applied in more than 140 countriesand serving over 1/3 of the world
population. Huawei Smart Hotel solution is built on its powerful R & D capability
and series products in voice area, broadband area, video area, wireless area,
router area, switch area, security area, vedio conference area, and so on, and is
helping the global hotelier achieving great success on their business operations.

Copyright Huawei Technologies Co., Ltd. 2012. All rights reserved. Contect us:
No part of this document may be reproduced or transmitted in any form or by any Franklin Huang, hospitality industry
means without prior written consent of Huawei Technologies Co., Ltd.
senior sales representative

Trademark Notice Tel: +86-18665986591

E-mail: franklin.huang@huawei.com
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Other trademarks, product, service and company names mentioned are the
property of their respective owners.
HUAWEI TECHNOLOGIES CO., LTD.
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