Professional Documents
Culture Documents
OBJECTIVES
To have a position where I could showcase my knowledge and abilities for the betterment of the
company
To have a position wherein I can further develop my skills that coincide with my course specially with
the industry that I chose
To have a challenging job to further develop my character thru new environment that I may encounter
EDUCATION
Pamantasan ng Lungsod ng Maynila
Intramuros, Manila 2008-2015
Taking Bachelor of Science major in Entrepreneurship Stopped for 1 year
because of financial
problem.
WORK EXPERIENCE
The Results Companies April 2015 - September 2017
QPlaza Compound, Cainta, Rizal
Customer Account Executive
Serving as a Tier 2 technical support representative for National Activation and Service Repair of COMCAST.
Attending to both outbound and inbound troubleshooting. Outbound trouble shooting comes from ticketing system
provided by COMCAST. Consistently on Top 10 performers of the site with 85% Customer Satisfaction, 80% First
Call Resolution, 4 ticket per hour productivity and 1 resolved ticket per hour rate.
WNS Global Services Philippines, Inc. May 2012- July 2013
Eastwood City, Bagumbayan, Quezon City
Associate - Operations
Served as front line customer service representative for T-Mobile UK Pay Monthly Transact. Attend to customer's
account query, bills and transfers to specific department accordingly. Served as POC for ACHT (talk time, hold,
transfer and after call work rate) for the whole team.
OFFICIAL MEMBERSHIPS
External Vice President for Special Events
Rotaract Club of Meteor
2013 - present
Team Captain
CME Jaguars Basketball Team
SY 2011-2012
EXTRACURRICULAR ACTIVITIES
Event Coordinator
Worked as freelance on-the-day event coordinator for corporate and personal events such as auctions, concerts,
debuts and weddings.
REFERENCES
Richmond Buenaflor
Supervisor
The Results Manila
09175533336
Gaudencio Raganit