CS Information

Voice Quality
--Quickly Locate Voice Problems
How to Evaluate the Voice
Quality Noise
Both parties can hear each other, but
annoying.

One-
way One party cannot hear the other.
audio

No
audio Both parties cannot hear each other.

Cross
talk The calling party hears the voice of a third
party, instead of the called party.

Echo
The calling or called party can hear his or
her own voice through the earphone.

There are two standards for evaluating the voice quality:

1. Subjective: MOS, defined in ITU-TP.800
2. Objective: PESQ, defined in P.862

It is commonly accepted that the

voice quality is evaluated by the
listeners involved in the call. The MOS
MOS
value is generated by averaging the
results of a set of standard and PESQ
subjective tests where a number of
listeners rate the heard audio quality.

PESQ is the latest standard for

objective end-to-end network
quality and voice quality testing. It
models subjective tests commonly
used in telecommunications to
assess the voice quality by human
beings.
Many systems would respond in an
unpredictable way to non-speech
signals.

01
How to Locate a
Voice Problem I

Voice
problem
occurs.

Simulate the Identify the Identify the

problem. faulty NE. faulty module.

Process Description

Simulate
the Perform dialing test to simulate the problem.
problem.

Identify the Check the NEs through which the media flows and check
faulty NE. whether the problem is due to faults on the UMG8900. If not,
contact technical engineers of the peer.

Identify the If the voice problem occurs due to faults on the UMG8900,
faulty analyze how the media flows among modules of the
module. UMG8900. Identify which module causes the problem.

02
How to Locate a Voice
Problem II
This section describes how to locate the voice problem between user A
and user B in the following network.
MGC MGC

IP
UserA TDM TDM UserB

MGW-A MGW-B

BSS-A BSS-B

Verify that the media flows as follows:

1
BSS-A > TDM > MBW-A > IP > MGW-B > BSS-B

Identify the
faulty NE.
2 Rectify faults on MGW-A. MGW-A in the network performs a TDM-IP conversion.

3 Perform an external loopback on MGW-A to check whether the problem is caused

it.
4 If yes, identify which module causes the problem.

5 Run DSP CALLRSC to obtain the media flow in the UMG8900.

faulty module.
Identify the

6 Perform an internal loopback around the VPU board to identify the faulty module.

7 Rectify the faults on the VPU, IP side, or TDM side.

8 If the problem persists, collect information and contact Huawei technical support.

The following information must be collected for problem location:

information.

1. Recent operations
Collect

2. The network and configuration information of the device

3. Traced messages of the calls which have the voice problem
4. Logs and alarms

03
 Voice Problem Knowledge
---Guide to Voice Problem Location on UMG8900

For details about how to identify the faulty NE and module in different
networks, or how to collect information, see Guide to Voice Problem Location
on UMG8900.

Provide many possible causes. Provide a method to quickly search for

internal media flows.

Provide detailed information about

how to locate problems.
Provide a mapping between problem location
methods and versions.

Guide to Voice Problem Location on UMG8900 is to be released. It is included in

the CPI which can be downloaded from Hedex.
If you have any questions about the document contents, tell us on the website.
Maybe you are lucky to gain a gift from us.

04
1 Support Website

Click Feedback at http://support.huawei.com/support to give your feedback.

Fill in Your Comment in the webpage for downloading the HUAWEI CPI at http://
support.huawei.com/support to give your feedback.

2 HedEx Lite

Click contact us in the main window of HedEx Lite to provide your comments.

3 Email

Send your comments or suggestions on the documentations of CS products, such as

MSOFTX3000, UMG8900 to csdd@huawei.com. We will provide you with the solutions,
plans, and milestones as soon as possible and communicate with you regularly.

05
4 Past Highlights

2013
Issue 4: MGW Selection

Issue 3: Codec User Manual

Issue 2: Signaling Analysis

Issue 1: Software Parameter Guide

2012
Issue 10: System Description

Issue 9: Upgrade Documents

Issue 8: Number Analysis

Issue 7: Routine Maintenance

Issue 6: Library Information

Issue 5: CS Solution Product Documentation

Issue 4: Documentation for CS Patches-What documentation is available with CS patches? When is the
documentation used?

Issue 3: Feature Documentation-Insight into the Features of Huawei's CS Products

Issue 2: Delta Documentation-Getting to know changes made easier

Issue 1: Ways to Obtain HUAWEI Documentation

06