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A SYNOPSIS
ON
Supervisor : Submitted By :
Name : Surender Yadav Name of Student: ROHIT YADAV
Designation : Sr. Manager Enrollment No. : 15061155041
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Remarks of Evaluator
Approved/Disapproved Approved/Disapproved
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Session : 2015-17
Directorate of Distance Education
G J U S & T, HISAR
ANNEXURE II
3. QUALIFICATION : MBA
5. EXPERIENCE : 5yrs
8. MOBILE : 8800235024
9. E-MAIL : Surender@heritagebeverages.in
The work embodied in this report is original and is of the standard expected of an
MBA student has not been submitted in part or full to this or any other University
for the award of any Degree or Diploma. He has completed all requirements of
guidelines for Research Project Report and the work is fit for evaluation.
Literature Review
Problem Statement
TQM is still considered new philosophy and its principles and tools are still
unfamiliar for a large number of organizations managers and employees.
The existed theoretical research that focused on TQM are still insufficient to
create an in-depth understanding for the term of total quality management (
Thiagarajan et al.,2001). Different strategic reasons such as globalization
directly enhance the interest of developing countries in quality, so focus is
on TQM to gain economic benefits at these developing countries. Moreover,
customers in different countries were demanding services and products with
high quality characteristics more than ever. All of these reasons generate
the new wave of quality interest at different business organisations all over
the world. Although there are several studies about TQM and its relation with
performance (Baidoun and Zairi, 2003), however this paper will define TQM
practices and techniques and its impact on organisational performance
specifically.
OBJECTIVE
Avoidance of wastes,
3. Process-centered
6. Continual improvement
8. Communications
SCOPE
REFRENCES
Irwan Ibrahim, Afizan Amer and Fatimah Omar, The Total Quality
Management Practices and Quality Performance. A Case Study of POS
Malaysia Berhad, Kota Kinabalu, Sabah, International Conference on
Business and Economic Research (ICBER) , 2, 1938-1967 (2011)
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