Avionics Supplier

Quality Manual

Reviso 0 Janeiro/2015
 TABLE OF CONTENTS

1. Presentation__________________________________________________________________ pg 3
2. Location_____________________________________________________________________ pg 4
3. Quality Policy Avionics_________________________________________________________pg 4
4. Quality Expectations for Supplier_________________________________________________ pg 4
5. Supply Requirements___________________________________________________________pg 4
a) Analysis of the contract____________________________________________________ pg 4
b) Certification_____________________________________________________________ pg 5
c) Environmental license_____________________________________________________ pg 5
d) Requirements for laboratories_______________________________________________ pg 5
e) Language_______________________________________________________________ pg 5
f) Sample Identification______________________________________________________pg 5
g) Restricted substances______________________________________________________pg 5
h) Changes________________________________________________________________ pg 6
i) Deviation_______________________________________________________________ pg 6
j) Report of non-compliance (RNC)____________________________________________ pg 6
k) Cost Recovery Process____________________________________________________ pg 7
l) Indicators_______________________________________________________________ pg 7
m) Prevention for Counterfeit Parts_____________________________________________ pg 7
n) ESDS__________________________________________________________________ pg 8
o) Design And Development__________________________________________________ pg 10
p) Traceability_____________________________________________________________ pg 10
q) Records Retention________________________________________________________ pg 10
r) Packing________________________________________________________________ pg 10
s) Shipping_______________________________________________________________ pg 11
t) Audits_________________________________________________________________ pg 11
u) Production Process Verification_____________________________________________ pg 11
v) Data Analysis___________________________________________________________ pg 11
w) Corrective Action________________________________________________________ pg 11
6. Communication with supplier___________________________________________________ pg 12

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 1. PRESENTATION

We are living in the era of competitiveness and intrinsic quality. The market and
consumers are increasingly demanding, price and quality are no longer
differentials, are basic requirements for the survival of businesses. Within this
framework AS AVIONICS SERVICES search increasingly continuous
improvement in its products, processes, deadlines and running your business.
In pursuit of excellence supply chain management is a strategic factor for survival
in the aircraft market.
Aiming to strengthen relations with our suppliers and partners we designed a
development system supply chain, and one of the tools of this system is the
AVIONICS Supplier Quality Manual
The Manual's goal is to communicate to AVIONICS suppliers and partners,
integrated quality management systems, as well as informing the specific
requirements for inclusion in the AVIONICS supply chain.
This Guide explains the guidelines adopted by AVIONICS in their development
process and management of the supply chain and should be used as a guide in all
stages of this process. With the commitment to get the enthusiasm of our
customers expect from our continuous improvement suppliers seeking to meet and
exceed the expectations and requirements of this manual.
To learn more about AVIONICS and get an updated copy of this manual please
visit our website: www.avionics.com.br.

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2. LOCATION
A.S AVIONICS SERVICES S/A
Rua: Tiangu, 136 Vila Mascote
ZIP CODE (CEP):04363-100 So Paulo- SP - Brazil
Fone: 55-11-5031-2801
Fax 55-11-5031-7899
E-mail: avionics@avionics.com.br

3. QUALITY POLICY AVIONICS

"AS Avionics Services S/A., Committed with customer satisfaction, has as
a goal the Continuous improvement of its process and products through
the engagement of its employees in the adherence of Quality objectives

4. QUALITY EXPECTATIONS FOR SUPPLIERS

It is expected of all suppliers AVIONICS total commitment to quality, through

quality planning, delivery of products with zero defects, customer deadlines,
proactivity to suggestions of design enhancements and cost savings. It is expected
from the suppliers AVIONICS the application of those criteria to its network of
suppliers.
AVIONICS adopted NBR 15100: 2010 and AS9100C as reference for the
development of the Quality Management System. It is expected that suppliers have
a robust quality system and ensures sending defect-free products to AVIONICS.

5. SUPPLY REQUIREMENTS
Specific requirements for supply of production materials for AVIONICS are listed
below. All requirements are mandatory and exceptions should be notified in
advance to examine the possibility of derrogas.

A) ANALYSIS OF THE CONTRACT:

The supplier shall review all the requirements of the purchase document, before
the acceptance of the application (deadline, quantity, time of receipt, etc.). Any
dispute must be communicated and agreed with the AVIONICS.
Special attention is required when item has technical drawing whose revision
number will include in particular field of purchasing document.

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B) CERTIFICATION:
It is desirable that AVIONICS supplier has its Quality Management System
certificate in International standards (preferably NBR 15100: 2010, AS9100C:2009
and desirable, ISO 9001: 2008). The supplier should send each update the system
of certificates for Quality and / or Environmental Quality to the sector of AVIONICS,
via email or hard copy.

C) ENVIRONMENTAL LICENSE:
Current environmental license issued by the competent organ is required for
suppliers of thermal treatment services, surface coating, and machining bars and
blanks. The supplier should send each renewal evidence of this License, via email
or hard copy to the Quality sector of AVIONICS.

D) REQUIREMENTS FOR LABORATORIES (CALIBRATION, METROLOGY

AND TESTING):
Laboratories are considered fit to have their facilities accredited to ISO / IEC
17025: 2001 or equivalent national (INMETRO / RBC / RBLE).

E) LANGUAGE:
AVIONICS working language is Portuguese. Optionally the supplier may submit
documentation in English. Documents provided in other languages shall be
effective for official file after contractual analysis by the company's management or
personnel assigned to such.

F) SAMPLE IDENTIFICATION:
Supplier should send their samples, properly packaged and identified Each pack /
box should contain internally a copy of the Inspection Report and externally have
pasted a label that identifies it as a sample.

G) RESTRICTED SUBSTANCES:
The development of new items, or replacement of raw materials and / or
processes, where appropriate, the supplier must submit a statement of compliance
with the applicable requirements for Restricted Substances (lead, mercury,
cadmium, hexavalent chromium, PBB and PBDE )
International Traffic in Arms (ITAR) compliance applies to all parts suppliers to any
potential for use in military applications. Any purchase order, quote, specification,
printing / document may contain TECHNICAL DATA whose export is restricted by
arms EXPORT CONTROL ACT (TITLE 22, U.S.C. SEC. 2778-2780). Violations of
these rights export are subject to severe criminal penalties. SPREADING IN
ACCORDANCE WITH THE PROVISIONS OF DoD Directive 5230.25 NON-US
PERSONNEL ASSIGNMENT.
To assist Avionics Compliance service with US safety requirements and Export,
Seller not assign any persons who are not United States citizens or foreigners
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granted permanent residence in the United States to work on projects or provide
the materials covered by any purchase order without first obtaining written approval
Avionics, which approval shall not be unreasonably withheld.
The seller is responsible for ensuring that all staff that gives this work in buyer's
name has all appropriate and current licenses and State Department documents
necessary to perform the approved work.
Seller shall produce such records at any reasonable time by Avionics request.
If the seller is not sure if the product they offer fall into the category ITAR they are
responsible for obtaining the Purchaser and to ensure compliance or not. In
accordance with ITAR / EAR requirements.

H) CHANGES:
Any change, including but not limited to, process, design, components, packaging,
subcontractors or factory must be informed and / or formally requested (through a
vendor form itself) to the Quality sector of AVIONICS and have formal approval to
AVIONICS its implementation, as applicable.

I) DEVIATION:
In the event of non-compliance, is the supplier's responsibility to immediate
production of new batch within the design specifications.
If detected in the supplier should be sent a request for engineering deviation Award
for submission of parts containing at least the following information: AVIONICS
item code, quantity of affected parts, description of non-compliance, root cause,
corrective action (responsible and implementation period). Should it be possible to
exploit the parts, the AVIONICS quality sector representative samples ask the
supplier to study the impact on the production line - sent in NF own, at no cost to
AVIONICS. The total of the parts produced with the defect can only be sent after
the formal approval issued by the Quality sector of AVIONICS.
Detection in AVIONICS: see tem "J".

J) REPORT OF NON-COMPLIANCE (RNC):

The containment actions to quality problems should be send immediately. The root
cause analysis and corrective actions must be presented in up to 07 days using the
form AVIONICS FOR-852-01-00. Can be attached to this form any other vendor's
use as a tool for analysis and troubleshooting.
Containment actions in AVIONICS are the sole responsibility of the supplier. See
"I" item.
A non-compliance detected after delivery shall be communicated in writing to the
Department of Quality through the RNC form,(FOR-830-01).
When the supplier disagree issuing a RNC should express that disagreement in
two business days after receipt of the RNC. Otherwise, the supplier accepts
responsibility for non-compliance.
To design and build vendor items, AVIONICS does not accept products with
second occurrence of the fault found disposition for the same item and the same
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non-compliance without the permission of AVIONICS for use on the production
line. In this case, the supplier must inform the Quality Engineer at suppliers. These
parts should not be sent directly to customers (operators) and must be scraps
All non-conformities in test articles should be submitted to AVIONICS for review
and approval.

K) COST RECOVERY PROCESS:

The cost recovery process begins when from a supplier failure, the need arises to
use own and / or third-party resources for the implementation of unplanned
activities in plant AVIONICS, on the client or where they do need to locate and
rework non-conforming parts. All necessary preventive and corrective actions to
ensure the protection of the process of our customers will be taken. The costs will
be forwarded to the responsible Supplier at the end of this process. These values
include, but are not limited to: scrap, spare parts, working hours, travel expenses,
transportation of products; provision of third party service assurance processes,
line charts in AVIONICS, etc.

L) INDICATORS:
The indicator that monitor the performance quality of AVIONICS suppliers.
Monitoring the performance of individual suppliers can be done online at the
AVIONICS site, within the restricted zone for each company.

PPM (defective parts / million parts supplied): The 250 ppm limit is adopted
as a reference from which the supplier is considered critical. Regardless of
PPM generated by an instance, will always be open one RNC (Non
Compliance Report). The goal is zero defect.

Low performance of this indicator will cause the vendor lock to new developments
and you can start a supplier shutdown process.

M) PREVENTION FOR COUNTERFEIT PARTS:

"Counterfeit parts", part, component, module or assembly whose origin, material,
source of production, performance or features are misrepresented. This term
includes, but is not limited to, (a) the parties were (re) marked to disguise them or
falsely represent the identity of the manufacturer, (B) the defective parts and / or
excess material scrapped by the original manufacturer and (C) parts used
previously pulled or retrieved and provided as "new".
As used herein, "authentic" shall mean (A) genuine, (B) from the claimed legitimate
source or implied by marking and product design offered and (C), manufactured
by, or under the authority and with the standards of the manufacturer who has
legally applied its name and trademark for this model / version of the material.
"Independent Distributor" means a person, company or a company that is not
authorized or franchised by an Original Manufacturer component (COM) to sell or
distribute the products of the CMO, but you want to sell, broker, and / or distribute
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these products CMO . Distributors are also referred to as franchised distributors,
unauthorized distributors, and / or brokers.
Supplier represents and warrants that only new and authentic materials are used in
products that must be delivered to Avionics and that the delivered products do not
contain counterfeit parts. The supplier must maintain a documented system (policy,
procedure or other documented approach) which provides for the prior notification
and approval Avionics before materials are purchased from sources other original
equipment manufacturers (OEM) / OCM. To further reduce the possibility of
inadvertent use of Counterfeit Parts, supplier can only buy genuine parts /
components directly from OEMs / or through OCMS / distribution chain authorized
OEM CMO. The supplier shall provide the Avionics, at the request Avionics, OEM /
OCM documentation authenticating the traceability of components to applicable
OEM / CMO. Acquisition of parts / Distributors of components is allowed only first
approved in writing by Avionics.
All providers (including OEMs, authorized distributors and independent distributors)
must present CMO certificate / original OEM accordance with each shipment
support this contest Order / Buy.
Supplier run the requirements of this document to its subcontractors and suppliers
at any level for the performance of this Contract / Purchase Order. Of suspect
material receipt will result in official reports to GIDEP by AS AVIONICS SERVICE
S / A.

N) HANDLING COMPONENTS ESDS, TRANSPORT OR HANDLING:

All areas where ESD sensitive devices are handled should be designated as a
controlled area and must meet the following requirements:

Maintaining free areas controlled products that generate electrostatic charges,

thus minimizing the risk of ESD damage

There must be in place a system that ensures that all people can be effectively
grounded, and there must be a device that people can check if the devices used
for grounding are working properly.

All people, including visitors, within a protected area should be using guard-post
antistatic. Should keep them closed and with the sleeves touching the skin

All cars and their shelves must be grounded

If the floor is not dissipative, you must ensure that all handling ESD-sensitive
devices, take place only when all protections are active, ie, packed in anti-static
protection (in transport and temporary storage in production, for example) and out
of the package, only using strap dissipative and connected to the grounding
system.
Protected areas should be audited monthly

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All sensitive components (ESDS) ESD should only be handled by properly
grounded within a controlled area.

dissipation packaging;
shielded containers;
boxes capped drivers
Do not use long hair touching the plate. Keep a minimum distance of 15 cm
between the hair and the ESD sensitive component.

Packing

It is understood by all packaging materials used for packaging, containment,

protection, handling, delivery and presentation of goods, from the producer to the
final consumer, ensuring the integrity and quality of the material. The type of ESD
protection packaging, transport or storage or is ESDS items outside an EPA must
meet the ESD Control Program requirements. Some types of ESD protection
packaging bags are made with low generation capacity loads coatings, the layers
of the air dissipation coating, screen wires conductive antistatic and EMI / RFI
shielding.
All packaging used to protect against ESD (Antistatic or shielded package, ''
Caplugs "connectors protection, warning symbols and inscriptions ESD)
must be specified in the contract, purchase order, drawings or other documentation
According to the ESD item be protected. it shall be set for all processes involving
the transport of ESDS items Within an EPA between workplaces and field service
operation. The package dissipation (package '' Rose ") and driver (packing" black
") should not be used for the transport of ESDS items. These packages can only
block electrostatic charges inside and not block external electrostatic field. During
transport, the most suitable packaging is shielded.
Care should be taken with armored packages because they have limited storage
life or lose their protective properties when they are crushed, drilled, bent or
subject to rapid changes in temperature and humidity.

Handling components ESDS

Transport and handlings of ESDS components in the areas of supplies must follow
the specifications below:
Place the antistatic wrist strap and connect it to the antistatic mat connector of the
work surface, ensuring the ground. Using bracelet at all times you will handle the
electrical components and other ESDS components.
Pack-components with the antistatic packaging, avoiding contact with the exposed
electrical connectors, terminals or printed circuit boards.
The supplier must implement a system of prevention, detection and removal of
foreign objects.(FOE)

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O) DESIGN AND DEVELOPMENTS
During product development, the supplier must submit to AVIONICS analysis of
risk on non-compliance of previous events in similar products. These submissions
must be proposed by the supplier and the AVIONICS, and should be regulated.
The supplier must demonstrate that the previous events will not impact the new
product.

Commitment to Quality:
Supplier with continuous low performance in the above indicators, will be
summoned to present its action plan to AVIONICS. This presentation will be held
by the Board responsible for operations and / or production and the Manager of
Supplier Quality. The presentation will be made to the Quality Manager and
accompanied by the Boards involved.

P) TRACEABILITY:
The supplier must be able to trace for each lot provided the origin of its raw
material and its production sequence. Items with safety features / legislation should
be supplied with the raw material certificates corresponding to the lot without
mixing parts, when required by AVIONICS, the supplier shall forward to the Quality
Department at suppliers AVIONICS the list of sub-suppliers, indicators
performance and actions to mitigate risk suppliers.
Suppliers providing build-to-print items should only use sub-suppliers and raw
materials from approved suppliers AVIONICS.
The supplier shall identify stored or shipped products for AVIONICS with lot
identification of the manufacturer and provide the compliance records.
The supplier shall identify the certificate of conformity and register externally on the
packaging of each individual product, lot or parties, the date of healing and service
life of the product (if applicable).

Q) RECORDS RETENTION:
Suppliers shall retain records on file for easy access, in accordance with the
following requirements:
Certificate of raw material used in the manufacture of safety items: 50 years.

R) PACKING:
Packages must ensure product integrity provided in addition to ease of handling,
handling and storage. The development of packaging is done in conjunction with
the provider and is based on AVIONICS packaging manual, available in AVIONICS
the website. Final approval of the proposed packaging is given by DHB logistics,
and stimulated the use of returnable packaging made of recyclable materials.

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S) SHIPPING:
The freight management takes place as follows:
Supplier located in the state of SP - is the supplier's responsibility to transport
the products to the logistics operator of AVIONICS. The transport logistics
operator to AVIONICS is the responsibility of the same, which also will be
responsible for the return of packaging to the logistics operator (where
applicable).
Other places - the responsibility for shipping is the supplier, and the return of
the packages will be negotiated.

T) AUDITS:
AVIONICS, its customers and / or representatives of accredited bodies should
have the right to conduct audits, inspections or reviews on the suppliers premises
at any time, which may include visits to the sub-suppliers dependencies and / or
vendors, to verify compliance the ASQM requirements (AVIONICS SUPPLIERS
QUALITY MANUAL), contract, rules, instructions and / or purchase order
requirements. The AVIONICS should also have the right to access reports and 3rd
party certification data.
AVIONICS provide supplier with a provided with written notice at least ten (10)
working days before the desired date of audit, inspection or assessment.

All these requirements are auditable. The supplier shall facilitate AVIONICS to sub-
suppliers for joint audits when necessary.

U) PRODUCTION PROCESS VERIFICATION:

The supplier shall comply with the requirements AVIONICS production part
approval process established. The supplier shall plan, conduct and record FAI in
accordance with AS 9102 (aerospace requirement FAI- First Article Inspection).

V) DATA ANALYSIS:
When requested by the AVIONICS, the supplier must provide appropriate
information (chart, indicators, conformity index, production reports, etc.) showing
their quality performance internally and corrective actions taken to prevent impact
on AVIONICS.

X) CORRECTIVE ACTION:
When corrective action is required by AVIONICS the supplier must respond within
the following specified period.
supplier containment action and AVIONICS: Brazilian vendor two days useful,
international supplier 4 working days.
scope of Action - Maximum 20 working days;
Analyze root cause and action plan - Maximum 20 working days;
Implementation of corrective actions - Maximum of 60 working days.

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When the quality of performance is outside the target set, AVIONICS will ask the
supplier an action plan to contain the problems and corrective actions.
AVIONICS reserves the right to take actions such as: source inspection by
AVIONICS or third party audit process conducted by AVIONICS or third party, etc.,
to be performed on the premises of the supplier or its subcontractors in order to
support the customer service (s) plans (s) of action.

When requested by AVIONICS, the supplier must send a representative or

technical team with equipment and tools required to support the process of
research and containment action in AVIONICS facilities.
AVIONICS will request this action when one of the following situations occur.

Detection: there is control methods to identify or test methods do not identify the
problem before delivery to the customer;
Impact on delivery: the problem affects the delivery of aircraft;
Impact on production: the problem strongly affects the production cycle,
affecting the delivery of aircraft;
Impact cost: the problem drastically affects the production costs.

6. COMMUNICATION WITH SUPPLIERS:

The communication provider with AVIONICS should be done preferably by phone
contact with the transmission of data by email. Depending on the subject being
treated, should be located people according to the following relationship:

Purchase: matters relating to contracts and trade negotiations.

PCP: production volumes, delivery dates, fractionation, etc.
QUALITY / ENGINEERING: all issues related to engineering, quality, continuous
improvement and any quality problems.

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