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QUESTIONNAIRE

CUSTOMER SATISFACTION SURVEY

Dear Respondent,

JSSL (JINDAL GROUP) is conducting a survey about customer perception towards the products
supplied by JSSL. It will be help you to provide more effective and efficient services by JSSL very soon.

Organisation Name : ______________________________________

City/Town/village : ________________________________________

District/State : ____________________________________________

Telephone number : _______________________________________

Mailing details : __________________________________________

Average purchases per month (in tons) : ______________________

Current requirement (in tons) :______________________________

1. Did you know about the Jindal Stainless steel way limited (JSSL)
a) Yes b) No
ANS:_____________________________
2. Are you satisfied the services offered by JSSL
a) Strongly Agree b) Agree c) Neutral d) Disagree e) Strongly disagree
ANS:_____________________________
3. The quality of the steel is very good
a) Strongly Agree b) Agree c) Neutral d) Disagree e) Strongly disagree
ANS:_____________________________
4. How do you feel responses for you queries given by management in JSSL
a) Very Good b) Good c) Moderate d) Bad e) Very Bad
ANS:_____________________________
5. Response of the queries are very quick
a) Strongly Agree b) Agree c) Neutral d) Disagree e) Strongly disagree
ANS:_____________________________
6. Are you satisfied with delivery as per the customer wants provided by JSSL
a) Yes b) No
ANS:_____________________________
7. What attracts you to look forward into JSSL
a) Quality b) Price c) Just in Time delivery d) Service
ANS:_____________________________
8. The customer are served correctly as per their orders
a) Strongly Agree b) Agree c) Neutral d) Disagree e) Strongly disagree
ANS:_____________________________
9. Do you feel the availability of all type of steel products in JSSL
a) Always available
b) Sometimes available
c) Sometimes not available
d) Always not available
ANS:_____________________________
10. How would you describe the overall services of JSSL
a) Satisfactory b) Good c) Very good d) Excellent e) Outstanding
ANS:_____________________________
11. How would you rate your overall experience with JSSL
a) Highly satisfactory
b) Satisfactory
c) Neutral
d) Unsatisfactory
d) Highly unsatisfactory
ANS:_____________________________
12. Do you feel promotional advertisements would help for brand awareness
a) Strongly agree b) Agree c) Neutral d) Disagree e) Strongly disagree
ANS:_____________________________

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