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HANDBOOK

Updated 6/7/17
TABLE OF CONTENTS

INTRODUCTION
o WELCOME
o ABOUT US
o ABOUT OUR AFFILIATES
o PROGRAMS & SERVICES

OFFICE LOCATIONS

FRN PRACTICES

TYPES OF VOLUNTEER OPPORTUNITIES

VOLUNTEER JOB DESCRIPTIONS

VOLUNTEER PRACTICES

INTERN PRACTICES

REQUIRED DOCUMENTATION
o ACKNOWLEDGEMENT ON VOLUNTEERING
o NONSOLICITATION AND NONDISCLOSURE AGREEMENT
o PRIVACY AND CONFIDENTIALITY POLICY: HIPAA PRIVACY RULE
o CHILD YOUTH AND ADULT SAFETY ENVIRONMENT

APPLICATION

HUMAN RESOURCES CHECKLIST, as applicable to role

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Welcome to The Family Resource Network

Eric M. Joice
CEO

We have prepared this handbook for the volunteers of The Family Resource Network (FRN) to provide
not only background information on FRN but to encourage you to familiarize yourself with the contents
of this handbook, as it will answer many common questions concerning your relationship with FRN. To
retain necessary flexibility in the administration of policies and procedures, FRN reserves the right to
change, add to, or eliminate any of the practices described in this Handbook.

Whether you are joining FRN to gain valuable experience and/or to make a difference in the lives of
those we serve, please know that your role and contributions are critical to the success of FRN.
Generally, there is no specific skill set or experience needed to be a part of our Team. However, people
may be assigned to different tasks based on their skills, experiences and/or our agency needs.

Thank you for joining our Team at The Family Resource Network. We believe you will make a great
contribution to our organization and hope you will find your time with us a rewarding experience. Know
that you are volunteering at an organization that believes in fostering a professional, comfortable and
pleasant environment.

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ABOUT US

OUR MISSION

The Family Resource Network (FRN) is dedicated to offering individuals and their families with
continuing needs the greatest opportunities, resources and services to support a full and happy life.

With more than 50 programs and services available for New Jersey residents living with epilepsy,
autism, developmental disabilities and chronic illness, FRN and its affiliates have been affecting lives of
thousands of families across New Jersey for many years. FRN, originally known as the Epilepsy
Foundation of New Jersey, has been providing support services to individuals with special needs and
their families since 1970. The Family Resource Network is a comprehensive family-focused
organization designed to meet the growing need for community-based programs and services to
individuals and families with a variety of disabilities through our four affiliate organizations (below).
The Family Resource Network is a statewide organization with offices located in Brick, Parsippany,
Trenton and Barrington. FRN serves approximately 30,000 individuals in NJ annually. When you add
these results to the thousands of people we reach through our family-friendly events, such as the Walk
for a Brighter Tomorrow and the Beach Bash, it is clear we are making a difference in the health and
happiness of thousands of families.

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ABOUT OUR AFFILIATES

Autism Family Services of New Jersey (AFSNJ) is dedicated to


ensuring a better quality of life for individuals and their families
affected by autism and related disorders from diagnosis throughout
adulthood.
Toll Free Number: 877-AFS-4477
Website: www.autismfamilyservicesnj.org

Caregivers of New Jersey (CNJ) is dedicated to providing a


central point of contact on caregiving issues, resulting in more
effective information dissemination, increased support and
awareness and advocacy.

Toll Free Number: 877-265-6360


Website: www.njcaregivers.org

The Epilepsy Foundation of New Jersey (EFNJ), an affiliate of the


National Epilepsy Foundation, is a state-wide, non-profit
charitable agency dedicated to helping to improve the quality of
life for people affected by epilepsy and their loved ones.

Toll Free Number: 800-336-5843


Website: www.efnj.com

The Family Support Center of New Jersey (FSCNJ) is the


clearinghouse on information and referral for individuals and
families with disabilities and chronic or serious illnesses in New
Jersey.

Toll Free Number: 800-FSCNJ-10


Website: www.fscnj.org

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SERVICES
Advocacy
Family Enrichment Network
Designed to assist families in establishing specific goals through family service plans and work towards
becoming more self-sufficient.
Geographical area: Salem County
Contact: (856) 678-9400

Community Impact Board


Regional volunteer groups which assist The Family Resource Network with building awareness,
community engagement, and fundraising.
Geographical area: Atlantic, Bergen, Burlington, Camden, Cape May, Gloucester, Hudson, Morris,
Monmouth, Ocean, Salem, Sussex, and Warren Counties
Contact: (732) 262-8020

ABA Behavioral Services


Applied Behavior Analysis Behavioral Services (ABA)
1:1 ABA sessions design ethical teaching and intervention plans for children with intense and at time
challenging behaviors.
Geographical area: Ocean County
Contact: (732) 262-8020

Intensive In-Home Services (IIH)


1:1 sessions provide individualized treatment plans focused on decreasing problem behavior and other
barriers to learning.
Geographical area: Statewide
Contact: (732) 262-8020

Individual Support Services (ISS)


1:1 sessions focus on acquiring and improving socialization and adaptive skills necessary to function
independently in the home and community.
Geographical area: Statewide
Contact: (732) 262-8020

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Assistive Technology
Home & Vehicle/Assistive Device Programs
Referral based program by DDD and DCF that assists families with understanding and completing the
process for home and vehicle modifications
Geographic area: Statewide
Contact: (800) 372-6510

FRN Mobility
Partnering with 101 Mobility to offer free consultation services and products to increase accessibility
and independence within the home. We offer products such as lifts, ramps, and other home modification
products
Geographic area: Monmouth and Ocean County (please call for inquiries on additional counties)
Contact: (732) 598-2801

Education and Training


Training Calendar
The online calendar provides professionals with a tool to help plan and promote events, as well as a
place for family members and caregivers to access detailed information about activities in their area.

KIDZ Connect
KIDZ Connect Training helps school-age children with intellectual & developmental disabilities
successfully integrate with their peers in existing after school programs by providing free training to
after school staff.
Geographic area: Statewide
Contact: (732) 262-8020

Epilepsy Public and Professional Presentations


Training and in-services on the medical, educational and social impact of epilepsy available to any
interested organizations. Specialized training available for: school nurses, school personnel, students,
seniors, first responders, law enforcement.
Geographic area: Statewide
Contact: (732) 262-8020

Autism Scholarship Program


A scholarship opportunity for graduating New Jersey high school residents with a diagnosis of Autism
who plan on pursuing post-secondary education at a college or vocational level.
Geographic area: Statewide
Contact: (732) 262-8020
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Youth Caregiver Award
For outstanding caregiving service to a family member by an individual aged 18 or younger
Geographic area: Statewide
Contact: (732) 262-8020

Epilepsy Scholarship Program


For graduating high school seniors with epilepsy who are pursuing their educational goals and who have
financial need. Scholarship recipients are selected through a competitive process.
Geographic area: Statewide
Contact: (800) 336-5843

FRN Employment
EDGE (Employment, Development, Guidance, and Engagement)
The EDGE program, funded by the NJ Commission for the Blind and Visually Impaired, assists blind
and vision impaired high school students to develop independence, self-advocacy and employment
related skills in preparation for postsecondary education and competitive employment.
Geographic Area: Statewide
Contact: (609) 480-6364

Getting to Work
Provides employment support services to people with disabilities through NJ Commission for the Blind
and Visually Impaired, NJ Division of Developmental Disabilities and NJ Division of Vocational
Rehabilitation Services Fee for Service funding.
Geographic Area: Statewide depending on referral source
Contact: (609) 468-7420

NJWINS (New Jersey Work Incentives Network Support)


NJWINS is a Social Security Work Incentives Planning and Assistance program that assists SSI and
SSDI beneficiaries of working age to protect benefits while exploring, starting, continuing or increasing
work efforts, with the end goal of assisting them to transition from cash benefits to earnings and public
health benefits to private health insurance options.
Geographic area: Bergen, Burlington, Essex, Hudson, Hunterdon, Mercer, Middlesex,
Monmouth, Morris, Ocean, Passaic, Somerset, Sussex, Union, Warren
Contact: (732) 503-5950

Wireless Work
Wireless Work teaches individuals with disabilities how to use who they know to find, retain and
augment work efforts by developing relationships with those beyond the HR screening process.
Geographic Area: Statewide
Contact: (609) 276- 9595

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FRN Health
Center on Nutrition and Disability
Provides individualized and community-based nutrition education services and resources for people with
disabilities and their caregivers.
Geographic Area: Statewide
Contact: (609)392-4900

Epilepsy Medication Assistance


Funds available for people with epilepsy who are temporarily unable to afford the purchase of their
anticonvulsant medication.
Geographic Area: Statewide
Contact: (732) 262-8020

FOOD Network
The Family Resource FOOD Network is a cooking experience that teaches basic kitchen safety, safe
food handling, healthy food options and appropriate sanitation for adults 21 and up.
Geographic Area: Ocean County
Contact: (732) 262-8020

Get FIT
Provides individualized and community-based wellness coaching services to promote and sustain a
healthy lifestyle for people with disabilities and their caregivers.
Geographic Area: Statewide
Contact: (609) 392-4900

Health Insurance Navigator


FRN Navigators provide expert assistance in preparing electronic and paper applications to establish
eligibility and enroll in coverage through the Health Insurance Marketplace, Medicaid and CHIP.
Geographic Area: Hunterdon, Mercer, Morris, Ocean and Somerset Counties
Contact: (800) 355-0271

Young Gourmet
A fun and interactive healthy cooking experience that provides hands on nutrition education, healthy
eating options, socialization and inclusion opportunities, and wellness coaching for youth ages 13-21.
Geographic Area: Camden and Ocean County
Contact: (732) 262-8020

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Recreation and Socialization
Camp NOVA
An exciting one week overnight camping experience in an environment filled with fun activities and
memories that will last a lifetime.
Geographic Area: Sussex County
Contact: (973)244-0850

After School Program


An after-school program designed to provide children with autism & multiple disabilities with
recreational, socialization and leisure opportunities.
Geographic area: Ocean County
Contact: (732) 262-8020

Out-n-About (Community Inclusion)


Program designed to offer teens and adults with disabilities group recreational and socialization
opportunities throughout the year.
Geographic area: Camden, Morris and Ocean Counties
Contact: (732) 262-8020

Family CO-Options
Community-based events open to families that have a child, youth or adult child with an
intellectual/developmental disability and are receiving services from DCF or DDD.

In Home Self Directed Support


Designed to assist families with the continuous caretaking needs of a family member with an
intellectual/ developmental disability by providing temporary respite care (in-home; community)
options.

Out of Home Self Directed Supports


Services to people with intellectual/developmental disabilities and their families that provide community
based supports such as overnight weekend getaways and day activities.

Sibshops
Sibshops are monthly activities that celebrate the role of the sibling, serving youth between the ages of 8
12 & 13-18 who have a sibling with special needs.
Geographic area: Ocean County
Contact: (732) 262-8020

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Support Coordination
Using a Person-Centered team approach, Support Coordination honors the hopes and dreams of
individuals and their families by facilitating a unique and individualized planning process that enable
people and their families to make informed choices.
Geographic area: Sussex, Warren, Passaic, Bergen, Hudson, Hunterdon, Mercer, Atlantic,
Cumberland and Cape May Counties
Contact: (877) 265-6360

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OUR OFFICE LOCATIONS
Administrative Office (AO)
1 AAA Drive, Suite 203
Trenton, NJ 08691
Phone: (609) 392-4900
Phone: (800) 336-5843
Fax: (609) 392-5621

Shore Area Office (SAO)


Lions Head Office Park
35 Beaverson Blvd.
Building 11
Brick, NJ 08723
Phone: (732) 262-8020
Fax: (732) 262-4373

Northern Regional Office (NJO)


322 US Highway 46 Suite 290
Parsippany, NJ 07054
Phone: (973) 244-0850
Fax: (973) 244-9590

Southern Regional Office (SJO)


208 White Horse Pike, Suite 8
Barrington, NJ 08007
Phone: (856) 858-5900
Fax: (856) 854-5171

Human Resources
Phone: (609) 392-4900 x 108

*With satellite offices throughout the state and community based locations*

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FRN PRACTICES
Although FRN volunteers and/or interns are not employees, there are practices they must adhere
to when working with and representing FRN.
Absence and Lateness
Show up on time, when you are expected. Call your agency contact if you will be late for more than 15
minutes or you are going to be sick.

Logs of Services
All Interns must keep a log of time spent on project(s) to receive credit for their time that will be signed
by an agency representative. No matter what your capacity, your time with us is important and FRN
would like to track our volunteers contributions. Recording your time is important.

Privacy and Confidentiality Policy and Procedures


The Family Resource Network recognizes the importance of and its responsibility to protect the
confidentiality of the records of individuals in its care. This policy outlines FRNs commitment to
protecting the privacy and confidentiality of people served. This will apply to information obtained
during your time with FRN whether the information is obtained through written records or daily
interaction with individuals. Such confidential information includes, but not limited to, names,
addresses and any other related information, mailing lists, financial information and pending projects
and programs. All procedures comply with HIPAA Privacy Rules. FRN will adhere to Division
Circular #30 Record Confidentiality and Access to Client and Agency Records. Included in your packet
is Privacy and Confidentiality Policy: HIPAA Rules Dos and Donts.
Reporting Procedures
If you see or hear something, which is or could be a breach of confidentiality, immediately report it to:
The FRN Privacy Officer, who will complete the HIPAA Breach Notification Form, available on the
FRN intranet and investigate the incident.
Enclosed in your packet is FRN Privacy and Confidentiality Policy and Procedures relating to
HIPAA privacy rule, please sign the Acknowledgement of FRN Privacy and Confidentiality
HIPAA privacy rules.

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Dress Code

FRN recognizes the importance of individually-held religious beliefs of persons within its workforce. FRN
will reasonably accommodate a staff members religious beliefs in terms of workplace attire unless the
accommodation creates an undue hardship. Accommodation of religious beliefs in terms of attire may be
difficult considering issues of safety for the employee/volunteer as well as co-workers. Staff members
requesting a workplace attire accommodation based on religious beliefs should be referred to the Human
Resources department. If you are working in one of our offices the attire is business causal Monday
through Thursday, with Jeans permitted on Fridays. We tend to have a more relaxed dress code during
the summer months; however, you are expected to present a professional image to the people we serve,
visitors, and the public always.

What is Acceptable What is Not Acceptable

Pants, Khakis, capris, pedal pushers (neat jeans on Sweatpants, leggings, exercise spandex,
Fridays) ripped or frayed jeans, low rise or hip
hugger pants
Must fit appropriately, not too tight or loose

Skirts, dresses (mid-thigh or longer) Mini-skirts, mini-shorts, spaghetti strap


dresses, beach sun dresses
Bermuda shorts (knee length)
No cargo shorts

Oxford Shirts (long or short sleeves), polo-type T-Shirts with inappropriate/offensive


shirts, golf shirts, T-Shirt with Company logo or logos, images or wording
our sponsored events, blazers, sport coats

Appropriate blouses, short sleeve cotton tops, tank No low-cut blouses, tube/halter tops,
tops if meet 2 finger strap rule midriff tops, strapless or spaghetti strap
tops. No visible undergarments.

Casual flat or heeled shoes, boating or deck shoes, Foam flip flops, sneakers,
open toed shoes beach shoes

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Dress Code for Special Events

If you are working in the field or a special event it is always good practice to confirm the expected dress
attire with your supervisor. However, typically attire for community events tend to have a much more
relaxed dress code; however, you are expected to present a professional image to the people we serve,
visitors, and the public always.

What is Acceptable What is Not Acceptable

Pants, Khakis, capris, pedal pushers (neat jean on Ripped or frayed jeans, low rise or hip
Fridays) hugger pants
Must fit appropriately, not too tight or loose

Skirts, dresses (mid-thigh or longer) Mini-skirts, mini-shorts


Bermuda shorts (knee length)

Oxford Shirts (long or short sleeves), polo-type T-Shirts with inappropriate/offensive


shirts, golf shirts, T-Shirt with Company logo or logos, images or wording
our sponsored events, blazers, sport coats

Appropriate blouses, short sleeve cotton tops, tank No visible undergarments.


tops if meet 2 finger strap rule

Casual flat or heeled shoes, boating or deck shoes,


open toed shoes

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Code of Conduct

You are responsible for reviewing the policy and report concerns about any conduct you perceive to be
inappropriate, as well as refrain from conduct prohibited by that policy. Anyone who violates this Code
is subject to discipline, up to and including termination.

You are expected to:


DO

Work in a way that respects and empowers families and individuals


Being a good steward of agency resources
Perform your duties with honesty, fairness, professionalism and uncompromising
integrity
Uphold privacy of others
Dress appropriately and per the dress code
Give notice when you cannot report to work
Report all instances of suspected abuse, neglect or exploitation
Obey the company handbook
Request permission to share anything on social media

Below are behaviors and actions that are unacceptable. This is a not all-inclusive, but merely indicative
of the types of actions considered subject to disciplinary action, up to and including termination. As an
employee/volunteer, you must not:

DONT

Verbally, physically or sexually harass others


Threaten violence
Use obscene or abusive language
Bully
Use company computers or electronic devises inappropriately
Solicit other employees/volunteers at work
Accept cash/gifts
Make personal calls that interfere with work
Possess or use alcohol or drugs at work
Bring dangerous materials including weapons, explosives, firearms to work
Speak to news media unless authorized by CEO
Post confidential or proprietary information on internet
Steal, misuse damage company property
Falsify records (including time sheets and expense reports)
Disregard management instruction (insubordination)

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Types of Volunteer Opportunities
Internship and/or Service Learning
Volunteer
o Event
o Administrative/ Office Support
o Mentors
o Community Ambassadors

Descriptions

Internship and/or Service Learning


FRN provides uncompensated internships for students looking to gain experience and/or school credit
for working with the organization. Our Interns can be specific to the non-profit industry such as social
work, public health, disabilities, community organizing and non-profit management. Or they may be
general to all businesses and may include accounting, public relations or human resources. They may be
formal, working within school guidelines to ensure school credit or they may be informal, offering
students the opportunity to gain experience in a work setting. The FRN internship program has worked
with several universities, undergraduate and masters level programs. FRN is open to exploring
internships with colleges, high schools, and trade schools. In all instances, you are guaranteed a hands-
on, practical experience.

Volunteer
Events - FRN holds regular fundraising events annually. Events can range from sit down dinners to
walk-a-thons. FRN needs assistance will all aspects of event planning and execution.

Administrative / Office Support - FRN has offices throughout NJ including Brick, Barrington,
Parsippany and Hamilton. Extra clerical support is always needed and is helpful so that program
Coordinators can tend to other emergent tasks and address additional family needs.

Mentor - FRN provides several in home and individual and group community outing services to
children and adults with Intellectual and developmental disabilities. Mentors give a person in need of
social, developmental and emotional support the companionship of a caring adult.

Community Ambassadors - FRN mission is to spread awareness of our programs and services. FRN
also advocates for individuals with disabilities to live full lives. Community Ambassadors will help us
to complete this mission by representing FRN in the Community as various community events.

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VOLUNTEER JOB DESCRIPTION
INTERNSHIP AND/OR SERVICE LEARNING
DESCRIPTION OF PROJECT / PURPOSE OF ASSIGNMENT: The Family Resource Network is
seeking interns to provide a number of services to members of the disability community throughout the
state of New Jersey. All work will be focused on the promotion of health and wellness services for
individuals with intellectual and developmental disabilities, and their caregivers.

OUTLINE OF VOLUNTEERS RESPONSIBILITIES:


Internship responsibilities include and are not limited to:
Data collection
Literature reviews
State policy reviews
Coalition building/branding
Researching the capacity of the field
Planning multi-state public health campaigns

SUPPORT PLAN: Interns work under the direction of a designated staff person.

TIME COMMITMENT: Each service varies in dates and times but does include day, evening and
weekend opportunities.

QUALIFICATIONS NEEDED: Candidates should be capable of initiating and maintaining strong


professional relationships and are advised to have a reliable mode of transportation. A high degree of
organization and self-motivation is required to ensure the preparation and maintenance of assessments
and reports of this comprehensive, data driven program.

BENEFITS: All volunteers are invited to an annual recognition event, will receive the FRN newsletter
and receive credit in FRNs Annual Report. Training in communication skills, the role of a mentor,
diversity training and youth development. Increased skills in working with people with intellectual and
developmental disabilities.

FRN CONTACT: volunteerinfo@familyresourcenetwork.org


VOLUNTEER JOB DESCRIPTION
EVENTS
DESCRIPTION OF PROJECT / PURPOSE OF ASSIGNMENT: FRN holds regular fundraising
events annually. Events can range from sit down dinners to walk-a-thons. FRN needs assistance will all
aspects of event planning and execution.

OUTLINE OF VOLUNTEERS RESPONSIBILITIES: Event volunteers assist on the event day for
set-up, guest assistance and registration or clean up. Volunteers may also choose to be involved in event
planning.

SUPPORT PLAN: Event volunteers work under the direction of various members of the event
committee, staff or other volunteers, who will provide task-specific training.

TIME COMMITMENT: Event day volunteers will typically be asked to commit at least 3 hours.
Participation on an event planning committee typically requires larger time commitments over several
months.

QUALIFICATIONS NEEDED: Depends on tasks.

BENEFITS: Depending on the type of event, volunteers may be able to attend the event free of charge
or at a reduced price. All volunteers are invited to an annual recognition event, will receive the FRN
newsletter and receive credit in FRNs Annual Report. Event volunteers also can learn new skills from
professionals, meet others in the community, while supporting a children and adults in their
communities.

FRN CONTACT: volunteerinfo@familyresourcenetwork.org

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VOLUNTEER JOB DESCRIPTION
ADMINISTRATIVE / OFFICE SUPPORT
DESCRIPTION OF PROJECT / PURPOSE OF ASSIGNMENT: FRN has offices throughout NJ
including Brick, Barrington, Parsippany and Hamilton. Extra clerical support is always needed and is
helpful so that program Coordinators can tend to other emergent tasks and address additional family
needs.

OUTLINE OF VOLUNTEERS RESPONSIBILITIES: Answering phones, Data entry, Filing,


Maintenance of office space, Mailings, Other duties specifically around coordination of special events,
or as assigned

SUPPORT PLAN: Office Support work under the direction of the designated staff person in each
perspective location. Training will be required.

TIME COMMITMENT: Office volunteers will typically be asked to commit to hours that fall within
the regular work week Monday Friday from 8am 6pm. There is great flexibility in a schedule that
can be arranged to work for both the volunteer and FRN.

QUALIFICATIONS NEEDED: Must present a professional appearance and a friendly manner, Must
be dependable and punctual, Be courteous and personable when dealing with the public, Be self-
directed, willing to take initiative, and detail-oriented, Respect and maintain confidentiality of FRNs
employees, volunteers, partners, and donors

BENEFITS: All volunteers are invited to an annual recognition event, will receive the FRN newsletter
and receive credit in FRNs Annual Report. Event volunteers also can learn new skills from
professionals, meet others in the community, while supporting a children and adults in their
communities.

FRN CONTACT: volunteerinfo@familyresourcenetwork.org

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VOLUNTEER JOB DESCRIPTION
MENTORS
DESCRIPTION OF PROJECT / PURPOSE OF ASSIGNMENT: FRN provides several in home
and individual and group community outing services to children and adults with Intellectual and
developmental disabilities. Mentors give a person in need of social, developmental and emotional
support the companionship of a caring adult.

OUTLINE OF VOLUNTEERS RESPONSIBILITIES: Responsible for showing up to committed


match or group event at the agreed-upon time frame, Act as a resource and handbook, Serve as an
example/role model, Respect individuals right to self-determination and independence.

SUPPORT PLAN: Mentors work under the direction of the designated staff person in each perspective
location. Training will be required.

TIME COMMITMENT: Each service varies in dates and times but does include day, evening and
weekend opportunities.

QUALIFICATIONS NEEDED: Must present a professional appearance and a friendly manner, Must
be dependable and punctual, Be courteous and personable when dealing with the public, Be self-
directed, willing to take initiative, and detail-oriented, Open to cultural differences, Good listening
skills, Patience, Sense of humor, Commitment

BENEFITS: All volunteers are invited to an annual recognition event, will receive the FRN newsletter
and receive credit in FRNs Annual Report.

FRN CONTACT: volunteerinfo@familyresourcenetwork.org

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VOLUNTEER JOB DESCRIPTION
COMMUNITY AMBASSADORS
DESCRIPTION OF PROJECT / PURPOSE OF ASSIGNMENT: FRN mission is to spread
awareness of our programs and services. FRN also advocates for individuals with disabilities to live full
lives. Community Ambassadors will help us to complete this mission by representing FRN in the
Community as various community events.

OUTLINE OF VOLUNTEERS RESPONSIBILITIES: Responsible for showing up to committed


engagements at the agreed-upon time frame, Act as a resource and handbook, Serve as an example/role
model, Respect individuals right to self-determination and independence.

SUPPORT PLAN: Community Ambassadors will work under the direction of the designated staff
person. Training will be required.

TIME COMMITMENT: Each service varies in dates and times but does include day, evening and
weekend opportunities. A minimum of 1 event each calendar year.

QUALIFICATIONS NEEDED: Must present a professional appearance and a friendly manner, Must
be dependable and punctual, Be courteous and personable when dealing with the public, Be self-
directed, willing to take initiative, and detail-oriented, Open to cultural differences, Good listening
skills, Patience, Sense of humor, Commitment

BENEFITS: All volunteers are invited to an annual recognition event, will receive the FRN newsletter
and receive credit in FRNs Annual Report.

FRN CONTACT: volunteerinfo@familyresourcenetwork.org

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VOLUNTEER PRACTICES
Volunteering with an organization can be fun and rewarding, but it is important we work together to
make sure you get the most out of you experience with us. You are not expected to know what is going
on right away, but we do recommend that you become familiar with the general organization and more
specifically your area of interest. The faster you learn the ins and outs of FRN the more helpful it would
be to you and of course we encourage you to ask questions of your Supervisor.

Supervisor Role:
Clarify expectations and review and agree upon your agreed upon assignment.
Staying connected to ensure that expectations are being met. This is a good way for you to get
feedback on your performance and helps to keep you on track with current and future
assignments.
Treat as a fellow team member who contributes to FRN goals.
Trust with confidential information if needed to help carry out assignments.
Provide a safe and inviting environment that is free of harassment and discrimination.

Volunteer Role:
Know your assigned duties and stay on task.
Cooperate with staff and your colleagues as well as maintain a team attitude.
Voice your opinions and contribute your suggestions to improve FRNs work.
Be on time for work, scheduled meeting, etc.
When communicating with others, choose respectful, tactful and professional language always.
Listen carefully to instructions and ask for clarification.
Honor your commitment.

Remember, you help to create the healthy, pleasant, and safe conditions that FRN intends for you. We
need your help in making each day enjoyable and rewarding.

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INTERN PRACTICES
Interning with an organization can be fun and rewarding, but it is also serious work. You are not
expected to know what is going on right away, but the faster you learn the ins and outs of daily life on
the job, the better off youll be so ask lots of questions.

Supervisor Role:
Clarify expectations and review and agree upon job description/goals for your assignment.
Meet regularly with your supervisor to ensure that expectations are being met. This is a good
way for you to get feedback on your performance and helps to keep you on track with current
and future assignments.
Treat as a fellow team member who contributes to FRN goals through your work.
Trust with confidential information if needed to help carry out assignments.
Provide a safe and inviting environment to work in that is free of harassment and discrimination.

Intern Role:
Know your assigned duties and stay on task.
Cooperate with staff and your colleagues as well as maintain a team attitude.
Voice your opinions and contribute your suggestions to improve FRNs work.
Be on time for work, scheduled meeting, etc.
Proofread your written work carefully.
When communicating with others, choose respectful, tactful and professional language always.
Listen carefully to instructions and ask for clarification.
Honor your commitment.

Remember, you help to create the healthy, pleasant, and safe conditions that FRN intends for you. We
need your help in making each day enjoyable and rewarding.

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TIPS FOR A SUCCESSFUL INTERNSHIP
An internship is an excellent opportunity to try out a career field, build skills, grow your network and
potentially become employed at a company full-time after graduation. Here are 10 tips to make the most
of the experience:
1. Meet your coworkers Introduce yourself to everyone in your department, or company if it's small
enough. Try to have contact with each person and get a sense of what they do. You never know
when someone else in the company is doing something that might interest you later down the
line. You may not want to work for your company past the 10 weeks, but you will want to get a
recommendation from them for grad school, your first job or a future internship. The better a job you
do and the more familiar your supervisor and other employees/volunteers are with your personality
and your work, the stronger the recommendation.

2. Set goals It is always a good idea to meet with your supervisor at the beginning of the internship to
find out what their expectations are for your experience. If your supervisor doesnt set a meeting
with you, you should ask for some time to meet. What are you expected to accomplish every day?
Every week? Make sure to request feedback from your supervisor to make sure you are on the right
track. Finally, keep in mind what your own goals are for your internship and what you would like to
learn. Discuss your interests with your supervisor and ask if there are opportunities to get involved in
those areas.

3. Watch and learn Understanding and acting in accordance with the culture of an organization is
extremely important whenever you start working somewhere new. Watch and seek guidance from
your colleagues and peers. What are the routines of the organization? Of the people? Read all
organizational material, policies and procedures, etc. If its appropriate, ask to sit in on meetings or
shadow other employees so you can learn the ins and outs of the business.

4. Be professional Be mindful of how you present yourself to your co-workers and supervisor. What is
the appropriate attire for your workplace? What is appropriate email etiquette for the person you are
addressing? If you have a concern or there is an issue you are not sure how to handle, who is the
most appropriate person to talk to? And dont forget the basics of common courtesy be punctual,
say thank you, follow up and follow through.

5. Keep busy If things are slow for you, make sure your supervisor knows it. And then if things are
still slow - read some trade magazines or see if it's OK to ask another employee if they need help.
Or, generate ideas about what you might be able to work on as a longer-term project to fill down
time, and present it to your supervisor. Everyone does grunt work at one point or another and the
more enthusiastic and willing you are to do it - the better the chance of you're being hired full-time
and/or getting a strong recommendation. Plus, maybe there's a better or more organized way to finish

25
the grunt work. Make a recommendation if you see a solution.

6. Stay organized Take notes during all meetings and keep to-do lists of tasks and deadlines. Keep
your work space neat so that your work is organized and out of the way when you are not around.
Take care to observe data storage processesif your organization keeps files in central locations,
take note and observe and maintain records in accordance with policy.

7. Manage your time wisely Always complete projects on time, and when one task is done ask for
another. If youre feeling overwhelmed with projects, talk to your supervisor about prioritizing your
work.

8. Keep track of your projects Start a list of all the projects you have worked on so that you can
discuss your progress with your supervisor. It will also help you remember everything youve
worked on to update your resume, add to a portfolio, or talk about on a future interview. Ask if you
can keep examples of projects you have worked on for a portfolio. Remember that some of this
information will be confidential, so always get approval before taking any copies of work with you.

9. Reflect on your experience If theres no formal review process, be sure to ask your supervisor and
coworkers for feedback on your performance so you can learn what youve done well and what areas
need improvement. Reflect on the skills youve gained during your internship and update your
resume with your experiences and accomplishments. Even if you decide that this career field is not
right for you, the experience is still a valuable one. Meet with an HR counselor to discuss what
youve learned and what steps you can take to move forward on your career path.

26
ACKNOWLEDGEMENT ON VOLUNTEERING
Name: ___________________________________________ Work Schedule/Hours____________________
Supervisor: ______________________________________
Assignment Date(s): ________________________________ Office Location: ___________________
FRN volunteers are individuals who perform mission driven services to others and support the activities of the agency. The
volunteer and supervisor providing oversight of the experience will both sign the form below and ensure HR receives before
he/she begin services.

I am in receipt of The Family Resource Network (FRN) Handbook and understand I should consult with assigned Supervisor
if I have any questions about the practices contained therein. I understand that from time to time there may be revisions to
the Handbook. Such revisions will require the prior approval of the CEO and will be communicated. Furthermore, I
acknowledge that this Handbook is neither a contract of employment nor a legal document. Although some or all the
practices may have been explained to me verbally, I understand that it is my responsibility to fully read and comply with the
practices contained in this Handbook and any revisions made to it.

I acknowledge I am performing the services voluntarily and freely and do not expect to be paid in any way for performing
these services. I do not have an existing employment relationship with The Family Resource Network related to the services
I provide. There is no guarantee of obtaining employment upon the completion of volunteering.

I have entered this relationship with FRN voluntarily and acknowledge there may not be a specified length of my assignment.
I understand I can stop performing the services at any time and the agency can ask me to stop performing the Services at any
time. I am not eligible for any agency benefits, including but not limited to disability or workers compensation insurance,
health insurance, or unemployment insurance. Accordingly, either FRN or I can terminate the relationship at will, with or
without cause, at any time.

I understand and acknowledge that all information with which I come in contact relating to consumers or employee files,
paper or electronic, while interning for FRN, will be held in strict confidence. Accessing such information for personal use,
allowing another person access, or divulging such information is cause for immediate termination of my services. If I have
any contact with patient health information or personal identifiable information, I understand will be required to take HIPAA
awareness training.

I understand that everyone in the agency community, including volunteers, are subject to all FRN policies, including those on
safety and security, harassment and discrimination, drug-free; and tobacco-free.

By signing below, I acknowledge I have read this Agreement, understand it, and agree to abide by these statements as a
condition of my intern service at the agency.

_______________________________________________________________________
Volunteers Signature Date Signed

_______________________________________________________________________
Volunteers Name (print)

_______________________________________________________________________
Supervisors Signature Date Signed

_______________________________________________________________________
Supervisors Name (print)
Note: FRN staff supervisors evaluate the abilities and competency of all interested parties and assign appropriate,
safe activities as availability and conditions permit.

27
The Family Resource Network
NONSOLICITATION AND NONDISCLOSURE AGREEMENT
The undersigned intern/volunteer (the Intern or volunteer), in consideration for and as a condition of initial or
continuing employment with The Family Resource Network (the Agency) does agree with the Agency as follows:

1. Acknowledgements. The Agency and Intern acknowledge that: (i) the agency is engaged in the business of
providing services to people with intellectual and developmental disabilities and their caregivers/ families
throughout the state of New Jersey; (ii) the Agency has developed a significant reputation and goodwill in
its industry throughout New Jersey; (iii)the success of the Agencys business depends on upon the continued
confidentiality of its proprietary information; (iv) the Intern is or will be employed by the Agency in a
position of trust and confidence and in a capacity in which s/he has or will become familiar with the
Agencys confidential information; (v) in the course of his/ her employment or through the use of Agency
facilities or resources, the Intern may have or may in the future have learned or contributed to the
development of Agency confidential business information; and (vi) the Agency and the Intern are entering
into this agreement in consideration of employment or continued employment of the Intern.

2. Non-solicitation. During the term of my employment with the Agency, and for a period of one (1) year after
the termination of such employment (for any reason, whether voluntary or involuntary), I will not, directly
or indirectly, on the behalf of any person or entity:
a. Solicit or assist in the solicitation of the Agencys clients (those that we provide services to), providers
(those with whom the Agency has a beneficial relationship with) or prospective clients (those with
which, at the time of my termination of employment, the Agency is soliciting as a client);
b. Solicit or assist in the solicitation of any clients and/ or families for which the Agency provides services,
and where or with respect to which I performed services during my employment.
c. Solicit, discuss employment with, recruit, attempt to recruit, hire or attempt to hire any current or
prospective intern(s) of the Agency or, for a period of one hundred twenty (120) days after the
termination of such interns employment, any former intern of the Agency.
3. Nondisclosure. Whether during or after termination of employment, the Intern will not at any time, for any
reason whatsoever, reveal to any person, any confidential information concerning the Agency, including
but not limited to: marketing operations, plans and strategies, corporate reorganization, merger or
consolidation, finances or financial information of the Agency, Agency manuals, contact information of
clients and customers, operating data, training and personnel information, or existence of possible new uses
or applications for any product or service the Agency or any of its affiliates, customers or clients, except (i)
as may be required in the ordinary course of performing his/ her duties as an intern of the Agency, or (ii)
as may be disclosed generally in the public domain through no fault of the Interne, or (iii) as required by
law. The Intern shall keep secret all such matters entrusted to him/her and shall not use or attempt to use
any such information in any manner for his/ her private purposes or in any manner except as required to
perform his/ her duties to the Agency. Intern, upon his/her departure from the Agency, shall return all
confidential information or copies thereof to the Agency.
4. Assignment of Work Product. The Intern agrees that the Agency is and shall remain the sole and exclusive
owner of all patents, copyrights, trademarks, trade names or other intellectual property rights, including

28
those that may come into being as a result of the Interns participation in the context of his/ her job duties.
No license or conveyance of such rights is granted to Intern or implied under this Agreement.
5. Remedies Upon Breach. Any breach of this Agreement could cause irreparable damage to the Agency.
Therefore, if the Intern breaches the Agreement, the Agency shall have, in addition to any and all remedies
at law, the right to an injunction, specific performance or other equitable relief to prevent any violation of
the Interns obligations.
6. No Employment Obligation. This Agreement does not create an obligation on the Agency or other persons
to continue the Interns employment with the Agency. The Intern acknowledges that s/he is an at will
intern of the Agency and the Interns employment may be terminated at any time, for any or no reason, with
or without notice.
7. Miscellaneous. Any waiver by the Agency of a breach of any provision of the Agreement shall not operate
or be construed as a waiver of any subsequent breach. The obligations of the Intern under this Agreement
shall survive termination of the employment relationship with the Agency, regardless of the manner, basis
or reason for such termination. The Agency shall have the right to assign this Agreement, and this
Agreement shall inure to the benefit of and be enforceable by the Agencys successors or assigns.
8. Choice of Law. Intern acknowledges that this Agreement is deemed a contract made in the State of New
Jersey. This Agreement therefore shall be governed by, and construed in accordance with, the laws of the
State of New Jersey and any dispute that may arise between the Agency and Intern relating in any way to
this Agreement will be tried before a single judge sitting without a jury. The Agency and Intern agree that
federal and state courts of New Jersey are the exclusive and proper location for any litigation of such
dispute.
9. Severability/ Enforcement/ Assignability. The parties intend this agreement to be valid and enforced as
written but also intend that every provision is severable. If any provision is deemed to be illegal or invalid
for any reason, such illegality or invalidity shall not affect the validity or legality of the remainder of the
agreement. In addition, if any provision or part thereof, is held to be invalid or unenforceable because of
the scope, duration, subject matter or geographic area encompassed by such provision, that provision shall
be deemed to be, or may by any court construing such provision be, reduced in scope duration, subject
matter and or geographical area to the smallest extent necessary to make such provision valid and
enforceable.

The Intern agrees that enforcement of this Agreement is necessary to ensure the preservation, protection and
continuity of the business, and goodwill of the Agency. The Intern also agrees that, due to the proprietary and
competitive nature of the Agencys business, the restrictions set forth in sections 2, 3 and 4 of this Agreement
are reasonable as to time and scope.

IN WITNESS WHEREOF, the undersigned Intern and the Agency have executed this Agreement as an
instrument under seal as of this ____ day of ___________, 20__.

The Family Resource Network: Intern/Volunteer:

By: ________________________ _________________________


Signature Signature

Title: ________________________ _________________________


Printed Name & Title Printed Name

29
PRIVACY AND CONFIDENTIALITY POLICY:
HIPAA PRIVACY RULE
FREQUENTLY ASKED QUESTIONS AND ANSWERS

The Family Resource Network (FRN) recognizes the importance of and its responsibility to protect the
confidentiality of the records of individuals in its care. This policy outlines FRNs commitment to
protecting the privacy and confidentiality of people served. This will apply to information obtained in
the course of working with FRN whether the information obtained through written records or daily
interaction with individuals. Such confidential information includes, but not limited to, names,
addresses and any other related information, mailing lists, financial information and pending projects
and programs. All procedures comply with HIPAA Privacy Rules. FRN will adhere to Division
Circular #30 Record Confidentiality and Access to Client and Agency Records.

To ensure you understand FRN Privacy and Confidentiality Policy relating to HIPAA Privacy
Rule, each employee/volunteer is required to sign the Acknowledgement.

Here are some questions and answers you should know:

Why do I have to know about HIPAA?


FRN is considered a covered entity (pay for medical care or process health information to conduct
financial and administrative transactions) and is required to follow HIPAA guidelines. But most
importantly As a member of FRN workforce, HIPAA applies directly to you! You are responsible for
complying with HIPAA Privacy Rule. No exceptions or exclusions for the size of a covered entity or
business associate.

What is a workforce member?


According to HIPAA, workforce means employees, volunteers, trainees, and other persons, whose
conduct, in the performance of work for a covered entity or business associate, is under the direct
control of such covered entity or business associate, whether or not the covered entity or business
associate pays them.

What is HIPAA?
HIPAA is an acronym for Health Insurance Portability and Accountability Act passed by Congress
in 1996 (Public Law 104-191) for the following purposes:
To provide workers and their families the ability to continue their health insurance coverage
when they lose or change jobs
To reduce health care abuse and fraud
For mandatory standards for electronic billing and healthcare information processes
To require the confidential handling and protection of protected health information (PHI).

30
What is Private Health information (PHI)?
PHI is information by which the identity of a patient can be determined with reasonable accuracy and
speed either directly or indirectly by reference to other publicly available information. HIPAA provides
for electronic and physical security of PHI. PHI can include but not exclusive
Name
Address
Email or mail address
Internet address (URLs)
Phone or fax number
SSN
Any health information or medical record information
Date of birth
Photograph
Drivers license, Vehicle information
Insurance plan number

What is Your Responsibility?


FRN Privacy Rule prohibits healthcare providers and plans from disclosing personal health information
without an individuals explicit, written authorization.
As an employee/volunteer at FRN, it is your responsibility to protect the privacy rights of our
participants by following the privacy policies and procedures of FRN.

How do I Protect PHI?


Close doors, conduct discussions in private and do not talk about participants PHI on the
telephone loudly so that others can hear you.
Dont leave participant records or information visible or easily accessible.
Dont share PHI with ANYONE who is not part of the participants care or is not listed by the
participant as a person allowed to obtain information (i.e. family member.)
Share only enough information needed to care for the participant.
NEVER take participant information with you off of FRN premises, unless given permission.
Never leave your workstation with PHI visible on computer screen. Screen savers should be
used on all PCs to protect data when you walk away.
Never give anyone your password or allow anyone to use your login.
Ensure records are kept under lock and key.
Never send information through an unsecure system, social media, etc.
Always shred PHI, not just throw it in the trash.

31
Can I disclose PHI?
PHI should be disclosed minimally, need-to-know basis. (Acceptable basis may be name only on sign in
sheets) HIPAA allows us to share participant information for TPO:
Treatment: Providing care to participants
Payment: Getting paid for caring for participants
Operations: Normal business activities such as QI, training, auditing, customer service, resolution of
grievances
If use of the information does not fall under one of these TPO categories, you must:
Receive authorization by Executive Director and/or FRN Privacy Officer; and
Obtain a signed consent of the participant or his/her legal guardian except as required by federal
and state law, will be required. Under these circumstances, FRN will have the participant or
legal guardian complete prior to the disclosure of PHI and Authorization for Disclosure of
Health Information form.

What are the consequences of privacy violations?


If you violate privacy policies and procedures, civil and criminal penalties may be imposed on YOU and
the organization for improper use or disclosure of PHI.

1. You can be fired if you violate HIPAA!


Anyone that obtains or disclosed protected health information for personal or commercial gain,
malicious purposes or by willful neglect is subject to termination.

2. Civil penalties for non-compliance:


Unknowing and inadvertent violations: the penalty is from $100 up to $50,000 per violation,
up to $1,500,000 per year for identical violations
Reasonable cause for a violation: the penalty is from$1,000 up to $50,000 per violation, up to
$1,500,000 per violation, up to $1,500,000 per year for identical violation
If the violation was due to willful neglect but was not corrected within 30 days: the penalty
is at least $50,000 per violation, up to $1,500,000 per year for identical violations

3. Criminal penalties for knowingly obtaining or disclosing PHI in violation of HIPAA enforced
by the US Department of Justice:
Up to $50,000 and 1 year imprisonment
Up to $100,000 and 5 years if done under false pretenses
Up to $250,000 and 10 years if there was intent to sell, transfer, or use for commercial
advantage, personal gain or malicious harm.

NOTE: These penalties will not be imposed should the violation be due to reasonable cause and did not
involve willful neglect and the covered entity corrects the violation with 30 days.

32
How do I Report a HIPAA Violation?
If you see or hear something, which is or could be a HIPAA violation, immediately report it to: The
FRN Privacy Officer, Jessica Goldsmith-Barzilay at 609-392-4900.
You may also report violations directly to Health and Human Services (HHS). For directions go to
http://www.hhs.gov/ocr/privacy/hipaa/complaints/index.html.

Why do I have to sign the Acknowledgement of FRN Privacy and Confidentiality HIPAA Privacy
rules?

Each employee/volunteer is required to sign the ACKNOWLEGEMENT FRNs Privacy and


Confidentiality Policy and Practice regarding HIPAA Privacy Rules to ensure s/he
a. Knows the importance of HIPAA privacy rules
b. Understands what is expected to protect the privacy of healthcare information (PHI)
c. Know consequences of HIPAA violations
d. Know whom to report HIPAA violations to

33
PRIVACY AND CONFIDENTIALITY POLICY:
HIPAA PRIVACY RULE
DOS & DONTS

Do Donts
Learn the HIPAA privacy and security rules Dont leave physical or electrical PHI
and comply with the policies. unattended or unsecured at any time
Especially in public areas.
Always protect and keep all PHI confidential. Dont use or disclose PHI, except as
permitted or required by the participant.
Password protect your computer with strong Dont share or give anyone your logins or
passwords and change your passwords passwords, and dont allow a fellow
regularly. employee/volunteer to access PHI on a work
station that you are logged into.
Log-off and secure your workstation when Dont be responsible for another persons
finished or leaving it unattended and secure abuse by neglecting to lock your workstation
paper records that contain PHI. or sign off.
Ensure that computer monitors displaying Dont physically or electronically remove or
PHI are not able to be observed by take PHI from the participants premises. This
unauthorized persons. includes, but is not limited to, laptops, flash
drives, hard-copy documents, and e-mail.
Always limit the use, disclosure of, and Dont use or disclose PHI to anyone unless
requests for PHI to the minimum amount s/he has a need-to-know and is authorized to
necessary to carry out your job duties. have or see such information.
Properly identify all unknown individuals Dont discuss PHI in public areas and/or with
before disclosing any requests PHI (e.g., anyone not authorized to receive such
clergy, physicians, insurance companies, and information (e.g., co-workers, family, friends,
fax numbers), and only disclose the minimum and FRN/CNJ personnel).
necessary information to those who are
authorized to receive it.
Destroy, shred or put in the designated bins Dont copy, duplicate, or move PHI without
all papers that contain PHI before discarding proper authorization from the participant.
them.
Immediately report to your FRN Privacy Dont disclose PHI to any person outside
Officer if you know or suspect that there has FRN/CNJ office.
been any improper use or disclosure of PHI.
If you have any questions about clients Dont download and execute software or
HIPAA and computer-usage policies contact pursue risky behavior, such as improper Web
HR. surfing and/or instant messaging.

34
PRIVACY AND CONFIDENTIALITY POLICY:
HIPAA PRIVACY RULE
ACKNOWLEDGEMENT

In compliance with The Health Insurance Portability and Accountability Act of 1996 (HIPAA) FRN has
delivered awareness HIPAA compliant Privacy and Confidentiality Policy and Procedures to recognize
the importance of and its responsibility to protect the confidentiality of the records of individuals in its
care.

As an FRN volunteer, I shall respect the privacy concerns of the people we serve, and I shall hold in
confidence all information obtained in the course of my professional service, whether that information is
obtained through written records or daily interaction with individuals at FRN.

I agree that I will not disclose to persons outside FRN, without the participants written consent, the
identity of any present or past client or any information obtained from or about a client in the course of
my work at FRN, except in cases of medical emergency, incidents needing police intervention or when
otherwise required by law.

I shall store or dispose of professional records in ways that maintain confidentiality.

I shall possess a professional attitude which upholds confidentiality toward the people we serve, clients,
applicants and any sensitive situations arising within FRN.

Upon my termination, I shall maintain client confidentiality, and I shall hold confidential any information
about sensitive situations within FRN.

I understand that violation of this confidentiality statement may be grounds for immediate dismissal.

____________________________________________

Print Volunteer Name

____________________________________________

Signature of Volunteer

____________________________________________

Date

35
CHILD, YOUTH AND ADULT-SAFE ENVIRONMENT POLICY
The Family Resource Network is committed to the safety and well-being of all children, youth and
adults accessing our services. We have taken steps to educate our staff about the risks related to
sexual abuse, instituted policies and practices designed to protect children, youth and adults from the
risk of sexual abuse and trained our staff and volunteers about proper reporting requirements.
The Family Resource Network (FRN) child, youth and adult-safe environment policy is based on the NJ
Sexual Abuse Safe-Child Standards and Central Registry Regulations N.J.A.C. 10:440 New Jersey
Administrative Code. The purpose of the standards and Administrative Code is to promote the Well-
being of children, youth and adults in contact with organizations and protect them from sexual abuse.
In the context of creating a safe environment for children, youth and adults the standards require
organizations to identify, assess and take steps to minimize the risk of sexual abuse to children, youth
and adults because of the action or inaction of an employee, volunteer, or another FRN service
recipient.
The FRN Child, Youth and Adult -Safe Environment Policy outlines the commitment at FRN to
protecting children, youth and adults from sexual abuse. The information outlined in the policy
helps to create a safe and positive environment for children, youth and adults to promote the well-
being of individuals supported by FRN and to show that the organization is taking responsibility for
the care all those served by FRN.
Definition of Sexual Abuse:
The following words and terms used herein shall have the following meaning: "Sexual abuse"
means an act or attempted act of lewdness, sexual contact or sexual penetration between a
caregiver and an individual with a developmental disability. Any form of sexual contact or
activity between a caregiver and an individual with a developmental disability, absent marriage,
domestic partnership or civil union, is sexual abuse, regardless of whether the individual with a
developmental disability gives consent or the caregiver is on or off duty.
Communicating the FRN Child, Youth and Adult -Safe Policy
The FRN Child, Youth and Adult -Safe Policy is available in each of the FRN offices statewide
and is distributed to all staff.
All employees and volunteers are made aware of the policy. The FRN Policy and Procedure
Manual contains both a general policy on abuse and neglect, as well as, this policy on sexual
abuse and is reviewed in training with all employees/interns/volunteers at the time of hire
(orientation) and annually. All employees and interns/volunteers are required to read this policy
and sign it. The signed acknowledgement is retained in the personnel file of each
employee/intern/volunteer and a copy is given to the individual upon request.
The policy is approved and endorsed by the FRN Board of Directors;
Parents, caregivers and service recipients (where appropriate) in the agency are made aware of
the policy and are able to access a copy upon request through their local office. Training
reporting and responding to suspected abuse and neglect

36
1. Employees and volunteers who work with children, youth and adults served by FRN are trained
in child development, abuse and neglect, how sexual abuse can occur and be detected and
recognizing and responding to suspected abuse and neglect. Any person having reasonable cause
to believe that a child, youth or adult has been subjected to abuse, neglect, or acts of abuse must
report that to the New Jersey
2. Department of Children and Families (NJDCF) or the New Jersey Division of Developmental
Disabilities (DOD). This training takes place at the time of hire (orientation) and annually. A
"safety review" is conducted annually of strengths and weaknesses relating to the risk of child,
youth and adult sexual abuse in the organization. The key programs and services provided by
FRN are identified. An assessment is made of the risk related to sexual abuse in each
service/program. Issues such as sources of, and reasons for, potential risks of sexual abuse of
children, youth and adults are examined. Potential consequences and existing controls are also
identified.
3. Once high-risk situations have been identified, FRN will develop a risk-management plan that
minimizes the risk of such situations or relationships occurring. This includes situations which
might lead to false, malicious or mistaken accusations of sexual abuse. The risk management
plan outlines the implementation of additional internal controls.
4. FRN has a Safety Committee that reviews unusual incident reports and is responsible for
recording incidents, concerns and follow up actions. The chair of this committee is responsible
for the secure record keeping of these incidents and the management of tracking trends that may
result in service improvement or standards. FRN requires all employees, interns and volunteers
to inform the agency that a report has been made to either the Child Abuse Report Line (DCF) or
the Critical Incident Management Unit within the Office of Program Integrity and Accountability
(DDD) regarding any child, youth or adult receiving services from FRN.

Code of Conduct

FRN has a code of conduct that references a definition of sexual abuse that is contained in both the
Employee Handbook and Volunteer/Intern Handbook. The code of conduct and Handbooks are
approved by the FRN Board of Directors. The FRN Code of Conduct specifies standards of conduct and
care when dealing and interacting with children, youth and adults who are involved in the programs,
services or activities of the organization. The FRN Code of Conduct addresses appropriate behavior,
sets out professional boundaries, ethical behavior and unacceptable behavior.

Recruitment Practices

FRN seeks to take all reasonable steps to protect children, youth and adults in our care from harm.
Selecting and vetting potential employees, interns and volunteers is critical to prevent actions and
behavior that would be harmful to anyone receiving services from FRN. FRN strives to recruit the best
possible people to work with both children, youth and adults, specifically seeking those who are suited
to the particular role they are undertaking. All candidates for employment or volunteer/intern

37
opportunities have a face-to-face interview; require professional and personal references and are subject
to background checks.

A criminal history report is obtained as part of the screening process for all potential
employees/volunteers and is checked every two years. A check of individuals against the NJ Department
of Human Services (DHS) Central Registry of Offenders Against Individuals with Developmental
Disabilities (Central Registry) is conducted for all employees, interns and volunteers. This is completed
once and the agency routinely receives alerts from DHS.

I hereby acknowledge that I have received a copy of FRN's Child, Youth and Adult-Safe Environment
Policy. I understand that I am responsible for becoming familiar with the policy described in it. I agree
to abide by the rules described above and understand that I am subject to disciplinary action if I violate
any of these rules, up to and including termination.

____________________________________________

Print Volunteer Name

____________________________________________

Signature of Volunteer

____________________________________________

Date

____________________________________________

Witness

____________________________________________

Date

38
APPLICATION
First Name: ____________________________ Last Name: _________________________

Best Phone Number to be reached: _________________________

Home Address: _____________________________________________________________

City, State: __________________________________ Zip: ___________________________

Email: ____________________________________________________________________

Name of current Employer: ___________________________________________________

Address: __________________________________________________________________

Best Way to contact: ____ E-Mail _____ Call _____ Text

Gender: ____ Male _____ Female

Are you 18 years of age or older? _____ Yes _____ No

Foreign Languages: Speak: _____________ Read: _____________ Write: ____________

Do you have reliable transportation? _____ Yes _____ No

Do you have a physical limitation? _____ Yes _____ No

If yes, please provide a brief description below:

39
Do you have prior volunteer experience? If yes, please describe:

Please list other applicable experiences, interests, hobbies, affiliations, skills, training or qualifications
(i.e. know sign language, CPR/First Aide Instructor, SAFESER Certified):

EDUCATION

University/College: ________________________________________

Highest Grade Level Completed: _____________________________

Post-Graduate Education: ___________________________________

Do you have any professional certifications? If yes, please describe:

AVAILABILITY

When are you available for assignments?

Monday Morning Afternoon Evening

Tuesday Morning Afternoon Evening

Wednesday Morning Afternoon Evening

Thursday Morning Afternoon Evening

Friday Morning Afternoon Evening

Saturday Morning Afternoon Evening

SundayMorning Afternoon Evening

40
TYPES OF VOLUNTEER OPPORTUNITIES (See Opportunity Descriptions)

Please indicate type of volunteer work that interests you:

______ Internship and/or Service Learning ______ Administrative/Office Support

______ Community Ambassadors ______ Mentoring

______ Events

OPPORTUNITY DESCRIPTIONS:

Internship and/or Service Learning

FRN provides uncompensated internships for students looking to gain experience and/or school credit
for working with the organization.

Our Interns can be specific to the non-profit industry such as social work, public health, disabilities,
community organizing and non-profit management. Or they may be general to all businesses and may
include accounting, public relations or human resources. They may be formal, working within school
guidelines to ensure school credit or they may be informal, offering students the opportunity to gain
experience in a work setting. The FRN internship program has worked with several universities,
undergraduate and masters level programs. FRN is open to exploring internships with colleges, high
schools, and trade schools. In all instances, they are always filled with hands on, practical experiences.

Volunteer

FRN provides uncompensated volunteers for anyone interested genuinely interested in donated their
services.

Events - FRN holds regular fundraising events annually. Events can range from sit down dinners to
walk-a-thons. FRN needs assistance will all aspects of event planning and execution.

Administrative / Office Support - FRN has offices throughout NJ including Brick, Barrington,
Parsippany and Hamilton. Extra clerical support is always needed and is helpful so that program
Coordinators can tend to other emergent tasks and address additional family needs.

Mentor - FRN provides several in home and individual and group community outing services to
children and adults with Intellectual and developmental disabilities. Mentors give a person in need of
social, developmental and emotional support the companionship of a caring adult.

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Community Ambassadors - FRN mission is to spread awareness of our programs and services. FRN
also advocates for individuals with disabilities to live full lives. Community Ambassadors will help us
to complete this mission by representing FRN in the Community as various community events.

EMERGENCY CONTACT

Name: _____________________________________________

Number: ___________________________________________

Relationship to Volunteer: _____________________________

Name (Optional): _____________________________________________

Number: ___________________________________________

Relationship to Volunteer: _____________________________

AGREEMENT
As a volunteer of our organization, I agree to abide by the policies and procedures. I understand that
will be volunteering at my own risk and that the organization, its employees and affiliate, cannot assume
any responsibility for any liability for any accident, injury or health problem which may arise from any
volunteer work I perform for the organization. I agree that all the work I do is on a volunteer bases and I
am not eligible to receive any monetary payment or reward. I hereby attest that my attendance and
involvement in such activities is voluntary and that I am participating at my own risk. I grant full
permission for the organizers to use photos, videos, film or any other record for this event in which I
may appear for any legitimate purpose.

I agree to the above statement

Signature: ______________________________ Date:___________________

Return Completed form to:


Attention: Human Resources
The Family Resource Network
1 AAA Dr. Suite 203
Trenton, NJ 08691
Fax: 609-392-5621

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HUMAN RESOURCES CHECKLIST
Name: ___________________________________________
Supervisor: ______________________________________
Assignment Date(s): ________________________________ Office Location: _______
Place your initial next to each item.
HR Check List:
Agency Orientation
Application
Resume, depending on scope of role
References, depending on scope of role
Central Registry
Fingerprints, depends on scope of role
Watch Dog, depends on scope of role
Optional based on scope of role: Danielles Law, Epilepsy Awareness
Collect Handbook Required Documentation

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