ASHA JOSEPH

303, Fortune Heights, Sector 35-D,Kharghar, Navi Mumbai 410 210

Mobile: 9004684181 E-mail: ashi31180@yahoo.co.in

PROFILE:

To provide a comprehensive, confidential Managerial service to support achievement of the business

goals and strategies whilst developing and maintaining positive internal and external customer
relationships with Associates and Managers.

CAREER HISTORY:

LAKME SALON , KHARGHAR Dec 2013 Jan 2013

Lakme Salon is a chain of premier Womens only salon.

Manager
Responsibilities:

To manage a team of eight people.

To give trainings and take meetings with the staff.
To be involved in the complete operations.
To provide excellent customer service and to promote sales.
To maintain customer database.

FREELANCE ENGLISH TRAINER Jan 2011 Till Date

Responsibilities:

Conduct Foundation, Basic and Advanced Spoken English classes.

Conduct Call Centre Training.
Teach spoken English to students, housewives and college students.
Conduct Business English classes for working executives.
Take classes on Table Manners, Etiquettes and other social skills.

ACCENTURE SERVICES PVT LTD Apr 2010- Nov 2010

Accenture is a global management consulting, technology services and outsourcing company helping
clients become high-performance businesses and governments.

Customer Service Assistant

Responsibilities:

To provide excellent customer service and to promote sales by up-selling and cross-selling
products.
To ensure all customer service requests are catered for in the required time.
To ensure high customer satisfaction ratings.

SNAX 24 (British Petroleum) Jan 2006 Dec 2006

SNAX 24 is widely recognized as one of the leading operator in the Fuel Retailing/Convenience Store
sector. Many of the innovations they introduced such as open-faced chillers and temperature
controlled sandwich display units are now widely used throughout the industry. The site BP Ferry
Road, Edinburgh, U.K. is run by Snax 24 on behalf of BP.

Customer Sales Assistant

Responsibilities:

Up sell and promote sale of retail and fuel goods.

To ensure all customer requests are catered for in the required time.
Attend and solve all customer queries and grievances.
Ensure customer service is of excellent standard.
Take the fuel and grocery deliveries.
Handle the appropriate paper work
Handle cash, operating the till.
Take feedbacks from the mystery shopper through the Manager and assist the Manager to
take subsequent actions on it.
Carry out store and stock checks while opening and closing of the site.
Display the products as per the company standards.

S.S. TRADERS AND CONSULTANTS December 2003 Aug 2005

S.S Traders are a recognized brand in the area of solution providers to engineering and chemical
industry. They recently ventured into the FMCG and Wine market in India.

Senior Business Development Executive

Responsibilities:

Primary responsibility was sales and marketing of wines.

To identify and create the demand of wines and products like smoothies, nectars, energy
drinks.
The position involves managing and up selling of the wines and other FMCG products.
Building and sustaining customer relationship with corporate key accounts.
Demonstrated the quality assurance procedures and constantly working towards achieving
sales targets and customer delight.

ZIPTECH COMPUTERS PVT. LTD Jan 2003 Nov 2003

Ziptech computers is a computer training institute providing computer education to students.

Computer Trainer
Responsibilities:

To teach computer languages like C, C++ and Internet.

To create a fun and challenging learning environment.
Responsible for student evaluation, assessment and monitoring.
To counsel students.

EDUCATIONAL QUALIFICATION:

Senior Secondary from St. Lawrence High School with 82%.

Higher Secondary from Modern College of Arts, Science and Commerce with 77.17%.
Bachelor of Engineering in Computers from Mumbai University with 53%.
MBA from Halifax University, Edinburgh, U.K with 78% .

PERSONAL DETAILS:
 Date of Birth: 3rd November 1980.
Marital Status: Married

KEY STRENGTHS:

Strong customer service skills with proven organizational & administrative ability.
Strong communication (written and oral) and interpersonal skills.
Strong Team Player with positive attitude.
Eagerness to contribute in a team-oriented environment.
Ability to work creatively and analytically in a problem-solving environment.
Ability to work in an information systems environment.