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The Billing section of the RingCentral Online account allows Administrators to view and manage payment and services tied to their
RingCentral account. This article covers the overview of your Service Plan, Additional Services and Payment Information.
Account Cancellation and modifications such as changing the Billing Cycle, Upgrade or Downgrade and Removal of Additional services
can only be done by Contacting RingCentral Support. You can find additional information and contact number by clicking on the links
below.
IMPORTANT: The Billing section of the RingCentral Online account can only be accessed by Billing Administrators. Only a User
who is logged into an extension with a Billing Administrator access can perform changes on the items listed below.
Service Plan
The Service Plan tab let's you access and configure the settings below:
2. Usage Info
View your total Used Plan Minutes for the current Billing Cycle and your Available Included Credits for your Toll-Free Numbers (if
applicable).
3. Additional Services
View the Services added to your RingCentral Service Plan.
5. Billing History
View the list of your Billing Transactions and Billing Statements.
6. Auto-Purchase
Allows you to select the Calling Credits Package that RingCentral automatically adds to your account when you are running low
on calling credits for International calls.
Payment Method
View and change the card that your account is using to pay for your RingCentral service.
Step 1:
Step 2:
If you downgrade your account at the middle of your Billing Cycle, the remaining funds will be added
D. Account Credit
to your Account Credits, instead of a refund.
Shows the interval of time during which bills are prepared for the services consumed on your
E. Billing Cycle
RingCentral account.
F. Next Billing Date Shows the date when RingCentral receives the payment from your account.
2. Usage Info
To view your total used and available minutes, under Service Plan, click the Usage info button.
The example below shows the Usage info of a RingCentral Office Enterprise with a Global Office number.
This section shows how many minutes you have used on your account's Unlimited Usage.
A. Unlimited Usage
NOTE: This is applicable to RingCentral Office plans and Fax Unlimited (US and Canada:
Reasonable use policies apply).
Shows the remaining minutes on your account. The number of minutes in the Included Credits
depend on the type of plan that you have.
For RingCentral Office plans, we are counting the Toll-free minutes left on the account, since
RingCentral Office plans have unlimited local calling.
Example:
B. Included Credits RingCentral Office Standard - 1,000 Toll-free minutes
RingCentral Office Premium - 2,500 Toll-free minutes
RingCentral Office Enterprise - 10,000 Toll-free minutes
Shows how many minutes have been used from your Global Office number's International
Outbound Minutes.
C. Included International
For more information about Global Office, go to RingCentral Global Office Plans and Pricing.
Outbound Landline Usage
RingCentral United States, click here.
RingCentral Canada, click here.
D. Additional Bundles
When you have consumed the Toll-free minutes and Calling Credits for International calls, you
can purchase Additional Bundles to continue receiving calls on your Toll-free number, or placing
International calls.
For more information, click on the links below:
Adding Toll-Free Minute Bundle
Purchasing an International Calling Credit Bundle.
3. Additional Services
This section lists all the services that you have added to your account, on top of your RingCentral base plan.
To switch from Monthly Subscription to Annual Subscription, and vice versa, follow the steps below:
Step 1:
A pop-up window will appear where you can switch from Monthly to Yearly Subscription.
NOTE: To switch from Annual Subscription to Monthly Subscription, Contact RingCentral Support.
Step 3:
Click Done.
5. Billing History
Click this link to view the summary of all the Billing transactions on your RingCentral account.
A. View Full Billing History
Each transaction has a link that you can click to view the Billing Statement.
B. View Statement Click this link to view and print your Billing Statement.
C. Send me billing Tick this box to have a copy of your account's Billing Statement sent to the Email address
statement via email specified in the Super Admin's User Details.
6. Auto-Purchase
Purchased Calling Credits are used when placing International calls. The Auto-Purchase feature ensures you will never run out of
calling credits. The selected package will be automatically purchased when you are running low on calling credits, which prevents any
potential interruption of service. Purchased funds will roll over month-to-month for up to 12 months.
Step 1:
By default, your account is set to automatically set to purchase $20 when it runs out of Calling Credits. You can set it to $100, and
then click Save.
NOTE: Plan minutes are approximate values based on your available Calling Credits, and are calculated based on the domestic
rate of 4 for your account. If you make international calls, the included plan minutes will vary depending on the applicable
international rate.
If you cancel your service plan, your RingCentral account will be deleted and the following information will no longer be retrievable:
All messages and faxes currently stored in your online account
All Settings (Customized Greetings, Music on Hold, Answering Rules, Extensions, etc.)
All of your Call Logs
All of the entries in your RingCentral Contacts
If you would like to save any of this information, you should download and/or export it from your account before you cancel. Once your
account is cancelled, your RingCentral phone number(s) will be immediately disconnected.
IMPORTANT: Cancellation may only be done over the phone. In order to finalize your cancellation, please call the numbers below
and then press the appropriate prompt for cancellations, for assistance in account verification and secure termination of your
RingCentral service. When calling, please be prepared to provide your RingCentral Phone Number and Answer to your Security
Question.
1-888-898-4591 1-925-301-8209
800-591-6543 1-647-933-2820
Payment Method
The credit card you have o your account is where you get billed for your RingCentral account. To view or change your account's card
information, follow the steps below:
Step 1:
Step 2:
Under Admin Portal, click the Billing tab, and then click Payment Method.
Your account's Card Information is displayed. To change it, proceed to the next step.
Step 3:
Scenario Explanation
All inbound calls to a RingCentral Local number are free until forwarded to an
outside line. The rate is determined by the location of the number the call is
being forwarded to.
The inbound call is not metered when the call does not leave the RingCentral
system. Example: If the call goes to RingCentral voicemail, RingCentral
Inbound call to a RingCentral Local Number Deskphone, Desktop app or Mobile app, or disconnects before forwarding to
an outside line.
Calls are metered at the plan rate plus the international rate for that country or
area code.
Inbound call to a RingCentral Local number, For more information on International Calling Rates, click the links below:
and then forwarded outside the 48 States or RingCentral United States
Hawaii, Alaska, or Canada RingCentral Canada
NOTE: Some country code include both local and cellular numbers with their
own unique rates.
Calls from Alaska and Hawaii are metered at the rate of 9.9 cents/minute,
regardless of plan rate as displayed in the Calling Rates section for inbound
Inbound call to a RingCentral Toll-free from HAC. See Setting up the International Calling feature as an
number from Hawaii, Alaska or Canada administrator for more information.
The Auto-Purchase feature is triggered when you exceed your plan minutes or when you make International calls as a RingCentral
Office user.
RingCentral Office users need to have Calling Credits to make International calls.
4. Are there any taxes, charges and other fees included with my Service Plan?
Yes. Your Service plan will include the following: Compliance and Administrative Cost Recovery Fee, e911 Service Fee, Federal
Universal Service Fund, and State and local taxes and fees.
Fees RingCentral is required to pay to support the Telecommunications Relay Services (TRS) Fund, which supports
facilities and services used to provide telecommunications services for individuals with hearing or speech disabilities;
Annual regulatory fees assessed on RingCentral by the Federal Communications Commission and/or Canadian Radio-
television and Telecommunications Commission;
Costs RingCentral incurs making required tax and regulatory filings;
Regulatory and similar surcharges RingCentral pays to the providers of telecommunications services that RingCentral
uses to provide its services;
Charges associated with the filing and maintenance of patents, trademarks and other proprietary rights.
See the Compliance and Administrative Cost Recovery Fee section to learn more.
911 Fee
This is a charge imposed by local governments to help pay for emergency services such as fire and rescue.
All customers are required to pay for the monthly charges in full, including taxes and fees to prevent disruption of their service. There is
no surcharge when the payment is made after the Billing Date. RingCentral's service is automatically paid through your credit card.
6. How long does it take before my account gets suspended if I can't pay on the due date?
Recurring billing is done on the 1st, 2nd and 8th day from the due date. In case of failed transactions, e-mail notifications are sent on
the 1st, 2nd, and 8th day respectively. When billing fails on the 8th day, the account will be suspended. In 2 weeks after the account
was suspended, we send a last opportunity email. After another 1.5 months (2 months in total after the account was suspended), the
account is cancelled. Cancellation of Suspended accounts is automated.
7. Why is my credit card being declined?
If you have had successful transactions and the most recent one failed, you will get an email notification from RingCentral that the billing
transaction failed. We suggest to call your bank for them to provide more specific information why the transaction has failed. To
reprocess the payment immediately, you can update your Card Information through your RingCentral Online account.
If you are using a new card, please use the same information that you have with the bank, and make sure to enter the following
information accurately.
Name
Card Number
Expiration Date
Address
Zip Code
See Also
Credit Card Authorization Form (CCAF)
Updating Credit Card Info Over the Phone
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