8/14/2015

BIS 963 Operations Management

Assignment 6
Quality Management
Prof. Aziz Ezzat ElSayed, Ph.D.

Professor of Industrial Engineering

College of Engineering and Technology
Arab Academy for Science and Technology
Abu-Kir Campus, Alexandria, Egypt

Main Reference: Operations Management, Theory and Practice, Global Edition, Jay Heizer & Barry Render, Pearson, 2011
Copyright Prof. Dr. Aziz Ezzat ElSayed BIS 936 Operations Management - Lecture Handouts 4-1

Memo Writing Exercises

Copyright Prof. Dr. Aziz Ezzat ElSayed BIS 963 Operations Management - Lecture Handouts 4-2

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Memo Writing Exercise 1

The vice president of manufacturing of
your company, Ahmed Hassan, has
asked you to write her a memo that lists
the key elements of a total quality
management approach and outlines the
benefits and risks of adopting a TQM
approach for the company. Write a one-
to two-page memo to her.

Copyright Prof. Dr. Aziz Ezzat ElSayed BIS 963 Operations Management - Lecture Handouts 4-3

Memo Writing Exercise 2

You are an assistant to the production
manager of a large company. The company
wants to give worker teams in several
departments additional authority and
responsibility to see whether quality and
productivity in those areas are increased.
However, the proposal has met with resistance
from both managers and worker teams. Write
a one-page memo to the production manager,
discussing the probable causes of the
resistance and potential solutions for
overcoming it.
Copyright Prof. Dr. Aziz Ezzat ElSayed BIS 963 Operations Management - Lecture Handouts 4-4

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Memo Writing Exercise 3

Write a one-page memo to your
supervisor, Penny Lane, summarizing the
benefits of doing a task right the first
time.

Copyright Prof. Dr. Aziz Ezzat ElSayed BIS 963 Operations Management - Lecture Handouts 4-5

Memo Writing Exercise 4

Suppose that your company is
considering entering the competition for
a Baldrige Award. Prepare a one-page
memo outlining both the pros and cons
of doing so to the head of operations.

Copyright Prof. Dr. Aziz Ezzat ElSayed BIS 963 Operations Management - Lecture Handouts 4-6