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Sabre Security Incident Compromises Guest Information at Rosewood Hotel Group Properties.
Los Angeles, CA, July 07, 2017 --(PR.com)-- On June 6, 2017, Rosewood Hotel Group was informed by
its hotel reservations service provider, Sabre Hospitality Solutions (Sabre), that an unauthorized party
had gained access to one of Sabre's systems that permitted access to certain guest information for some
reservations made between November 3, 2016 and March 9, 2017 at hotels managed by Rosewood Hotel
Group, including Rosewood Hotels & Resorts, New World Hotels & Resorts and pentahotels. The
incident occurred on Sabre's systems and none of Rosewood Hotel Group's systems were affected.
The unauthorized party was able to access payment card information for some hotel reservations at
Rosewood Hotel Group affected properties, including cardholder name, payment card number, card
expiration date, and potentially card security code. In some cases, the unauthorized party also was able to
access guest name, email, phone number, address, and other information. Information such as Social
Security, passport, and driver's license number was not accessed.
Sabre's investigation found that the unauthorized party first obtained access to Rosewood Hotel
Group-related payment card and other reservation information on November 3, 2016. The last access to
this information by the unauthorized party was on March 9, 2017. Sabre has indicated that they have been
investigating the incident and have engaged a leading cybersecurity firm. Law enforcement has also been
notified. Sabre has told Rosewood Hotel Group that they have taken steps to help prevent further
unauthorized access to reservation records. Rosewood Hotel Group is working with Sabre to address this
issue and are notifying guests whose reservations have been accessed.
Rosewood Hotel Group recommends that affected individuals remain vigilant for incidents of fraud and
identity theft by regularly reviewing account statements and monitoring free credit reports for any
unauthorized activity. If there is any suspicious or unusual activity, affected individuals should report it
immediately to their financial institutions, as the major credit card companies have rules that restrict them
from requiring payment for fraudulent charges that are reported timely.
Further information for guests, including a list of the properties affected and dates of exposure for each
affected property, can be found online using the following links:
Hotel
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pentahotels
http://www.pentahotels.com/en/hotels/everywhere/everything/notice/
In addition, Guests with questions regarding this incident can call the following numbers:
Hotel: pentahotels
Number for US residents: 800-956-4164
Number for outside US: +1 503-597-7707
Rosewood Hotel Group continues to monitor their systems, suppliers and technology to help safeguard
their guests' information in the face of an ever-evolving cybersecurity landscape.
Callie Stanton
Telephone: +1 646 654 3438
Email: cstanton@nikecomm.com
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Contact Information:
Rosewood Hotel Group
Charlotte Goodman
646-654-3413
Contact via Email
rosewoodhotelgroup.com
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