Professional Documents
Culture Documents
3 S OF DICTIONARY ANOTHER 3 S
1. Say 1. Scrape
2. Shout 2. Segregate
3. Smile 3. Stack
3-MINUTE CHECK
1. Refill the condiments
2. Revisit the table
3. Check the guest if they take the food
4. Remove and change the necessary and unnecessary utensils
5. Its time for the guest to complain
UNITS OF COMPETENCIES
1. Prepare the dining room or restaurant area for service
2. Welcome the guest and take food and beverage orders
3. Promote food and beverage products
4. Provide food and beverage services to guest
5. Provide room service
6. Receive and handle guest concern
COMPRISES OF MISE-EN-PLACE
1. Check the condition of tables and chairs
2. Check the condition of menu book
3. Check the floral arrangement must be arranged properly and clean
4. Table appointment must be clean, sanitized and polished
5. Table cloth must be clean and sanitized
6. Check the condiments
PHONETIC ALPHABETS
A-alpha N-november
B-bravo O-oscar
C-charlie P-papa
D-delta Q-quebec
E-echo R-romeo
F-foxtrot S-sierra
G-golf T-tango
H-hotel U-uniform
I-india V-victor
J-juliet W-wiskey
K-kilo X-x-ray
L-lima Y-yankee
M-mike Z-zulu
RUSSIAN SERVICE
- If serving Cappucino and Hot Chocolate (close at 7 oclock, open at 5 oclock)
- Serve food at the left, clear at the right
FRENCH SERVICE
- If serving Caf Espresso and Brewed Coffee (served in the bar already, 5 oclock)
- Serve food at the right, clear at the right
SHOWPLATE 11 to 14 inches
DINNER PLATE 10 to 11 inches
FISH PLATE 8 to 9 inches
SALAD PLATE & SOUP BOWL 7 to 8 inches
DESSERT PLATE 6 inches
BREAD & BUTTER PLATE 5 inches
Prepared by:
- Good day Sir. Im ____________, your food server for today. Its my pleasure to serve you.
- May I lay the serviette on your lap?
SERVE APERITIF
WATER SERVICE
- Excuse me Sir, here is your cold, refreshing service water. You want me to pour this on your
glass or you want a bottled water?
TAKING ORDERS
- Are you done picking up your food Sir? Can I take your order now?
- Before I take your order, may I know if you have any food allergies like garlic, peanuts, etc.?
- If yes, say I will inform the kitchen staff not to include any garlic on your food. Is that okay
with you Sir?
- Do you want HALAL foods?
APPETIZER
SOUP (Good choice Sir but may I suggest to you our Soup of the Day _____________, it is more
creamier and delicious. Would you like to try it Sir?)
SALAD (By the way Sir, may I know if youre a vegetarian? Since you are a vegetarian, may I
suggest to you our Greek Salad, it is freshly picked from our farm. It containsOur special
dressing is)
MAIN DISH (For your main dish Sir, we have white meat and red meat. For our white meat
Sir, we haveFor our red meat, we haveWhich one do you prefer Sir? May I suggest to
you our Specialty of the House Rib Eye Steak 100% pure beef tender and juicy. May I
know the doneness of cooking?)
WINE (To accompaniment with your red/white meat, we have red/white wineIn glass or
bottle?)
STARCH
RICE (For your rice Sir, we have...where do you want me to put your rice/starch Sir?
Together with your white meat or red meat? How many cups?)
DESSERT
HOT BEVERAGES (Would you like to complete your meal with hot beverages? If brewed
coffee single or double? Do you want to add creamer and sugar?
SERVE APPETIZER
CLEAR APERITIF Excuse me Sir, are you done with your appetizer? Can I buzz it out?
CLEAR APPETIZER
SERVE SOUP
CLEAR SOUP
SERVE DESSERT
SERVE HOT BEVERAGES
CLEAR DESSERT
CLEAR HOT BEVERAGES
BIDDING GOODBYE
- Thank you for dining with us. Hoping to see you for your next visit. Thank you and have a good
day!
Prepared by: