SECOND SEMESTER MBA(FT/PT) DEGREE EXAMINATION, JULY 2012

(2009 SCHEME)
MBA 204:: HUMAN RESOURCE MANAGEMENT

TIME:: 3HOURS
MAX MARKS ::60

PART A
ANSWER ANY 5 QUESTIONS.EACH QUESTION CARRIES 3 MARKS (5*3= 15MARKS)

1. DEFINE PERSONNEL MANAGEMENT.

2. WHAT IS HUMAN RESOURCE PLANNING?
3. WHAT IS JOB ANALYSIS?
4. WHAT IS MERIT RATING?
5. WHAT IS TOTAL QUALITY MANAGEMENT?
6. WRITE A SHORT NOTE ON QUALITY CIRCLE
7. WHAT ARE THE OBJECTIVES OF TRADE UNION ACT?
8. WHAT DO YOU UNDERSTAND BY COLLECTIVE BARGAINING?
PART B
ANSWER ANY 3 QUESTIONS. EACH QUESTION CARRIES 10 MARKS (3*10=30)

9. EXPLAIN THE FUNCTIONS OF PERSONNEL MANAGEMENT.

10. EXPLAIN THE PRINCIPLES OF WAGES AND SALARY ADMINISTRATION
11. DESCRIBE THE ROLE OF PERSONNEL MANAGER IN MANAGEMENT OF CHANGE
12. EXPLAIN THE STRATEGIES TO BE FOLLOWED FOR THE MANAGEMENT OF TRADE UNIONS
13. HOW DOES WORKERS PARTICIPATION IN MANAGEMENT ENSURE INDUSTRIAL RELATIONS IN
PUBLIC AND PRIVATE SECTOR ORGANISATIONS?
PART C - COMPULSORY (15 marks)
READ THE FOLLOWING CASE AND ANSWER THE QUESTIONS AT THE END

PETER,53 HAD MORE DEPARTMENTAL SENIORITY THAN ANY OTHER EMPLOYEE,INCLUDING

JOHNSON,THE DEPARTMENTAL MANAGER IN A MAJOR TRANSPORT COMPANY. PETER WAS
CONSIDERED ONE OF THE MOST CAPABLE EMPLOYEES. HE WAS EXTREMELY ATTENTIVE IN ALL
MANAGERIAL FUNCTIONS. AS A RESULT OF HIS CAPABILITY AND SENIORITY ,HE NORMALLY
RECEIVED THE CHOICE WORK ASSIGNMENTS AND WAS THE HIGHEST PAID EMPLOYEE IN THE
DEPARTMENT.ALTHOUGH THERE WAS NO FORMAL DESIGNATION OF VARIOUS SPECIAL PROJECTS
AS BELONGING TO PETER ,HE HANDLED THEM AS A MATTER OF COURSE.

A PROBLEM DEVELOPED WHEN JOHNSON EMPLOYED MICHAEL,28,A PERSONABLE,INTELLIGENT AND

DILIGENT EMPLOYEE .MICHAELS 2 YEARS PREVIOUS EXPERIENCE IN CLOSELY RELATED WORK MADE
IT POSSIBLE FOR HIM TO CATCH ON TO WORK ROUTINE MUCH MORE RAPIDLY THAN WAS
CUSTOMARY FOR A NEW EMPLOYEE.HE WAS BOTH HARDWORKING AND AGGRESSIVE. ON SEVERAL
OCCASIONS,JOHNSON BECAME AWARE OF TENSION DEVELOPING BETWEEN THE TWO EMPLOYEES
i.e. PETER AND MICHAEL .HOWEVER HE DID NOT WISH TO INTRUDE INTO PERSONAL CONFLICTS
,AND THE WORK WAS BEING ACCOMPLISHED ON SCHEDULE.
ONE AFTERNOON,THE TENSION REACHED THE BOILING POINT WHEN PETER DECIDED HIS PERSONAL
DUTIES WERE BEING TAKEN OVER FAR TOO EXTENSIVELY BY THE NEW EMPLOYEE MICHAEL.HE
PRACTICALLY PULLED MICHAEL TO THE FRONT OF JOHNSONS DESK AND DEMANDED," WILL YOU
PLEASE TELL HIM ONCE AND FOR ALL WHICH PROJECTS ARE MINE WHICH ARE HIS?". THE OFFICE
SUDDENLY BECAME QUIET AS EVERYONE AWAITED JOHNSONS REPLY.THE ABRUPT
CONFRONTATION MADE FURTHER NO PROCRASTINATION IMPOSSIBLE.

QUESTIONS::
1. WHAT IS THE REASON FOR THE CONFRONTATION IN THE ABOVE CASE? COULD IT HAVE BEEN
AVOIDED BY THE BETTER MANAGEMENT? HOW?

2. HOW SHOULD JOHNSON RESPOND TO THE DEMAND OF PETER?

SECOND SEMESTER M.B.A (FT/PT) DEGREE EXAMINATION ,JULY 2012
(2009 SCHEME)
MBA 201:: RESEARCH METHODS FOR MANAGERS
TIME 3HOURS
MAX MARKS 60

PART A
ANSWER ANY 5 QUESTIONS .EACH QUESTION CARRIES 3 MARKS (5*3=15)

1. WHAT ARE THE USES OF RESEARCH TO MANAGERS?

2. DIFFERENTIATE BETWEEN SCHEDULE AND QUESTIONNAIRE
3. WHAT ARE THE STEPS IN SAMPLING PROCESS?
4. WHAT IS DISCRIMINANT ANALYSIS?
5. WHAT ARE THE NORMS OF USING INDEX AND BIBLIOGRAPHY?
6. HOW DO YOU MEASURE THE RELATIONSHIP BETWEEN TWO VARIABLES?
7. WHAT ARE NON-METRIC MEASUREMENT SCALES?
8. WHAT ARE THE ADVANTAGES OF FORMULATING HYPOTHESIS IN A REREARCH STUDY?

PART B
ANSWER ANY 3 QUESTIONS (3*10= 30)

9. WHAT ARE THE DIFFICULTIES IN CARRYING OUT SCIENTIFIC RESEARCH IN SOCIAL SCIENCES?
EXPLAIN
10. BRIEFLY EXPLAIN THE TECHNIQUES INVOLVED IN DEFINING A RESEARCH PROBLEM WITH AN
EXAMPLE
11. WHAT IS RANDOM SAMPLING? WHAT ARE THE TYPES OF RANDOM SAMPLING? EXPLAIN THEM
IN BRIEF.
12. ILLUSTRATE WITH AN EXAMPLE,THE APPLICATION OF REGRESSION ANALYSIS IN RESEARCH
13. WHAT ARE THE CONTENTS OF RESEARCH REPORT? WHAT ARE THE GUIDELINES TO BE OBSERVED
IN REPORTING RESEARCH FINDINGS?

PART C
COMPULSORY (1*15 = 15MARKS)
14. SUGGEST A SUITABLE SCALE FOR MEASURING THE ATTITUDE OF WORKERS TOWARDS THEIR
JOBS AND WORK ENVIRONMENT. AND ALSO PREPARE THE QUESTIONNAIRE TO ACHIEVE THIS
OBJECT.
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