Airline Companies

MEMORANDUM
PAC/Meet/220
To: All Members, Passenger Agency Conference

Accredited Representatives
From: Director, Distribution
Date: 15 August 2012
Subject: PASSENGER WEEK 2012

PASSENGER AGENCY CONFERENCE
35th Meeting of the Passenger Agency Conference (PAConf/35)
Abu Dhabi, 15-17 October 2012
TRANSMITTAL NO. 1 AGENDA DOCUMENTATION
NOTICE OF MEETING
PAConf/35 was convened by Memorandum PAC/Meet/219 of 16 July 2012. This transmittal

contains the initial Agenda Documentation. A further transmittal is scheduled to be published on
14 September 2012.
The 35th Passenger Agency Conference, which will be held at the Jumeirah at Etihad Towers hotel
in Abu Dhabi, will comments at 09.00 hours on Monday 15 October 2012 and is expected to last
through to 12.30 hours on Wednesday, 17 October 2012. Meetings of the Passenger Agency
Conference Steering Group (PSG) and the Passenger Agency Programme Global Joint Council
(PAPGJC) will also take place during the week.
Below is the schedule of meetings:
Event Date Participation Working

Hours
PSG/81 Sunday 14.10.12 PSG members only 09.00-10.30
PAPGJC/17 Sunday 14.10.12 PAPGJC members only 11.00-18.00
PAConf/35 Monday, 15.10.12 All IATA Member Airlines 09.00-18.00
PAConf/35 Tuesday, 16.10.12 All IATA Member Airlines 09.00-18.00
PAConf/35 Wednesday, 17.10.12 All IATA Member Airlines 09.00-12.30
PSG/81 (contd) Wednesday, 17.10.12 PSG members only Immediately
following the close
of PAConf/35
The full schedule of events for the week is given in the week at a glance programme (published
separately).
International Air Transport Association
Route de l'Aeroport 33
PO Box 416
CH - 1215 Geneva 15 Airport
Switzerland
Tel: +41 22 770 2731
Fax: +41 22 770 2896
www.iata.org
MEETING SITE
PAConf/35 will be held at:
Jumeirah at Etihad Towers

West Corniche
Ras Al Akhdar District
P.O. Box 111929
Abu Dhabi UAE
WORLD PASSENGER SYMPOSIUM
The Conference will be part of a week-long series of industry meetings, including the
2012 World Passenger Symposium. Whilst attendance at industry meetings is free of
charge, participants may wish to take advantage of the substantial discounts offered to
sign up for other commercial events being held during the week.
A full programme of events is provided in the attached bulletin, with a unique

promotional code for attendees to use either to sign up only for the industry event(s)
they wish to attend, or more.
REGISTRATION
If you have not already done so, please use the link in the enclosed bulletin to register for
the meetings you plan to attend during Passenger Week.
We encourage you to participate in the World Passenger Symposium (WPS) 2012. We have
secured a very attractive rate of only US$750 (including a Welcome Cocktail and a Gala
Dinner). Please see more details on the event.
HOTEL ACCOMMODATION
(You can book your hotel while registering online)
JUMEIRAH AT ETIHAD TOWERS

West Corniche
Ras Al Akhdar
Abu Dhabi United Arab Emirates
Deluxe King - rate includes breakfast - AED 850.00
Grand Deluxe King - rate includes breakfast - AED 950.00
Tower Club Twin - AED 1,150.00
Deluxe Club King - AED 1,150.00
Grand Club King - AED 1,300.00

Guests staying in Tower Club, Deluxe Club and Grand Club rooms will enjoy the following
benefits offered in the Club Executive Lounge and included in the room rates:
Access to the Club Executive Lounge on level 45 where complimentary breakfast is

served each morning and complimentary refreshments and light buffets throughout the
day
Complimentary half day Boardroom rental (minimum of two nights stay), subject to
availability
Exclusive use of the Internet Lounge
Exclusive access to the Business Centre and four meeting rooms in the Club Executive
Lounge
Exclusive use of the Shower Suites
Late check-out until 14:00 hours based on availability
VISAS
We would strongly advise all Members to check visa requirements for entry into
Abu Dhabi and, if necessary, obtain a visa at least two months before the date
of the Conference. Non-compliance with visa regulations may result in
delegates being refused entry into Abu Dhabi.
If required, a letter of invitation can be requested at the time of registering

attendance using the online registration tool (see information under
Registration.
ACCREDITATION OF REPRESENTATIVES AND ALTERNATES
Your attention is drawn to Article V of the Provisions establishing procedures for the
accreditation of representatives and alternates to the Passenger Agency Conference. Our
list of registered representatives and alternates is shown at Attachment A.
In order to avoid confusion as to voting rights, please ensure that your accreditation is in
order. If you wish to change your companys accreditation particulars, kindly use the
attached accreditation forms (Attachments B and C) and return them without delay to the
IATA Geneva office at the address indicated on the form.
IMPORTANT
If any of the information shown is incorrect, please notify this office immediately. IATA has
not received completed accreditation forms for those names highlighted in grey. Members
are requested to complete the appropriate form and return it as soon as possible to Janet
Mekkaoui (mekkaouij@iata.org, fax +41 22 770 2631). Please note that without an
accreditation form YOU MAY NOT VOTE.
AGENDA ITEMS
Agenda items should be addressed to the Secretary of the Passenger Agency Conference,
care of mekkaouij@iata.org. Members are invited to set out proposals in accordance with
the model shown at Attachment D. Submissions in standard word format, in original
copy and single spaced, would be appreciated since that simplifies the task of producing the
agenda.
Kindly ensure that submissions are in adequate detail including, where appropriate,
suggested resolution amendments. All proposals will be assumed to be for normal
effectiveness of 1 June 2013 unless otherwise requested.
DEADLINES
The timetable for submissions of papers for the 2nd transmittal is:
Papers Required by: Publication Date:
2nd Transmittal 06 September 2012 14 September 2012
ELECTRONIC DISTRIBUTION OF PACONF DOCUMENTS
In line with the process advised at PAC/28, all PAC documentation is now provided in
electronic format. Accordingly, all agenda documentation will be posted to the PAC
web site. If you have not already done so, please register for access to the site in
order to download material as soon as it is posted. Please go to
http://www.iata.org/workgroups/Pages/paconf.aspx and register for the private site (link
at the right-hand side of the screen, under PAConf Private Site).
Please note participants to Conference are requested to ensure they bring a printed
copy of all agenda papers with them to the meeting as no spare copies will be
available on site. Only onsite items will be distributed in printed format during the
meeting.
AGENTHOME WEBSITE
Up-to-date and non-sensitive information relating to PAConf/35 will also be posted on

the Agenthome website (www.iata.org/agenthome) under the index Passenger
Agency.
We look forward to seeing you in Abu Dhabi for Passenger Week 2012.
Javier Gallego Alonso

Director, Distribution
Attachments:
REGISTRATION FOR PACONF AND/OR SYMPOSIUM
Running in parallel to the industry meetings is the second IATA World Passenger
Symposium (WPS) during the period 16-18 October. The symposium is organized into two
streams: profit and customer. Dont miss the opportunity to participate in shaping the future
of air travel and learn about the latest industry solutions that will boost your business today.
The WPS 2012 will give you exclusive access to stimulating speakers, action-oriented
sessions and unparalleled networking all needed to innovate together, bring a greater
value and have a better experience. The symposium will cover the challenges affecting
every part of the value chain (e.g. airlines, airports, travel agents and governments).
One of the key highlights of this years symposium will be the New Distribution Capability
model. This will be discussed during a series of keynote speeches and panel discussions
throughout the profit stream representing a unique opportunity for the audience to engage,
challenge and better understand this new approach to distribution.
This new model is to be supported with standards that will be submitted to Joint A4A/IATA
Passenger Services Conference (JPSC) for adoption.
Bring your big ideas along with hundreds of strategic minds and industry leaders to enhance
the travel supply chain! Speakers will include Tony Tyler, Director General, IATA and
James Hogan, President and Chief Executive Officer Etihad Airways.
Register now and save 70%
View the complete agenda on the WPS Website.
Registration Process: Step by Step
Registration for the industry meetings which are taking place during the World Passenger
Symposium is now open. As in the past, there is no charge for attendance to the industry
meetings. However, there is a charge for participation in any of the symposium events
(including the Cocktail Reception and/or Gala Dinner).
To register please click on the following link:
https://ems.resrunner.com/IATAWPS
If you only plan to attend one or more of the industry meetings only, choose Industry
Meetings only.
If you want to attend both the event and the industry meetings choose Industry Meetings
and WPS
Please make sure you enter your discount code IMW750 at the payment phase to take
advantage of the US$750.00 rate. If you have selected only the industry meetings without
any of the paid for options the total reflected will be 0.00 therefore no payment required.
However, you may be asked for your credit card details as a guarantee for your hotel
reservation.
Attachment A
PASSENGER AGENCY CONFERENCE ACCREDITED REPRESENTATIVES
On file with the Secretary as at 13 August 2012
Status Airline Airline Trading Name First Name/ Last Name Job Title Email Address
Code
AC JP Adria Airways Anamarija Kova Manager, IATA Affairs/Training anamarija.kovac@adria.si
Comm
AC A3 Aegean Airlines S.A. Giovanni Matassa Commercial Director giovanni.matassa@aegeanair.com
AL A3 Aegean Airlines S.A. Stephanos Sadopoulos Sales Manager Southern stephanos.sadopoulos@aegeanair.com

Greece
EI Aer Lingus Marie O'Connor Passenger Sales Services marie.oconnor@aerlingus.com
Manager
AC SU Aeroflot Alexander Khilchenko Director of Sales Dept. akhiltchenko@aeroflot.ru
AL SU Aeroflot Oleg Gladyshev Head of Risk Management ogladyshev@aeroflot.ru

Division
AC AR Aerolneas Argentinas Marta Chiban BSP Travel Agencies mchiban@aerolineas.com.ar
Management
AL AR Aerolineas Argentinas Jorge Rizzuto BSP Accounting Coordinator jrizzuto@aerolineas.com.ar
AC AM Aeromexico Patricia Piza Villagrana Director, Revenue Accounting ppiza@aeromexico.com.mx
P5 Aero Republica (Aero Laura Quintana Main IATA Contact lquintana@aerorepublica.com

Republica SA)
VV Aerosvit Airlines Julia Gerasymchuk Head of Intl Organizations julia.gerasymchuk@aerosvit.com
Group
8U Afriqiyah Airways Mohamed Elmeshkhy Organizatons and Intl. melmeshkhy@afriqiyah.aero
Relations Manager
ZI Aigle Azur Sabrina Roulland PA to CEO s.roulland@aigle-azur.fr
AC AH Air Algrie Karim Nemra Distribution Manager sdvnk@airalgerie.dz
AL AH Air Algrie Dalil Brahimi Head of Agency Services sdrtbd@airalgerie.dz
AC 4L Air Astana Peter Foster President peter.foster@airastana.com
AL 4L Air Astana Ibrahim Canliel VP Marketing & Sales ibrahim.canliel@airastana.com
AL KC Air Astana Richard Ledger Director Sales Worldwide richard.ledger@airastana.com
UU Air Austral Fabrice Adam Marketing Manager fadam@air-austral.com
BT Air Baltic Svetlana Abashkina Manager Revenue Accounting saa@airbaltic.lv
AB Air Berlin Thorsten Scherzer SVP Distribution thorsten.scherzer@airberlin.com
AL AC Air Canada Robert Boulert General Passenger Sales robert.boulert@aircanada.ca

Manager
AC AC Air Canada Susan Clements Director, Agency Sales susan.clements@aircanada.ca
CA Air China Limited Xu Xin Director of Sales Mgmt, xuxin@airchina.com

Revenue Acctg Dept.
CA Air China Limited lulu_850601@hotmail.com
XK Air Corsica Isabelle Guyot-Jeanne Directrice Commercial isjeanne@aircorsica.com
AC UX Air Europa Jose Maria Hoyos Alda Deputy Managing Director jmhoyos@air-europa.com
AL UX Air Europa Isabel Vives March Accounting & Admin. Manager ivives@air-europa.com
AC AF Air France Rodolphe Lenoir Director Global Distribution rolenoir@airfrance.fr
AC AI/IC Air India Pankaj Srivastava General Manager - Marketing pankaj.srivastava@airindia.in
AL AI/IC Air India (NACIL) Padmini Balsekar Dy. Manager-Tariffs Indaffairs@airindia.in
JS Air Koryo Sin Guk Bo gaca@silibank.com
AC NX Air Macau Guo Ping General Manager Revenue guoping@airmacau.com.mo

Management
AL NX Air Macau Ivan Ng Asst. Mgr Revenue ivanng@airmacau.com.mo
Management
MD Air Madagascar Annie Rasamaro Sales Regulations Dept. Annie.Rasamaro@airmadagascar.com
QM Air Malawi Gertrude Nyirenda Revenue Accounts Manager nyirenda-g@airmalawi.com
AC KM Air Malta Tonio Farrugia General Manager, Commercial tonio-joseph.farrugia@airmalta.com

Agreements
AC MK Air Mauritius Dinesh Laljee Revenue Accountant dlaljee@airmauritius.com
9U Air Moldova info@airmoldova.md
SW Air Namibia Helena Kapiya helena.kapiya@airnamibia.aero
AC NZ Air New Zealand Jason O'Connell Industry Relations Manager jason.oconnell@airnz.co.nz
AL NZ Air New Zealand Annemarie Williams Revenue Risk Manager annemarie.williams@airnz.co.nz
AC VK Air Nigeria Dorcas Aketch Alliances & Govt Affairs dorcas.aketch@myairnigeria.com

Manager
AC PX Air Niugini Dominic Kaumu Dpty General Manager Sales dkaumu@airniugini.com.pg
AC PX Air Niugini John Polume Pricing, Agency & Interline jpolume@airniugini.com.pg
Manager
AC YW Air Nostrum Miguel Falcon Martin Industry Affairs Director mfalcon@airnostrum.es
AC AP Air One SpA Giorgio Callegari Executive VP callegari.giorgio@alitalia.it
AC FJ Air Pacific Shobna Krishna Manager Financial Planning & shobna.krishna@airpacific.com

Analysis
AL FJ Air Pacific Janesh Kumar Revenue Acccountant janesh.kumar@airpacific.com
HM Air Seychelles Agnes Pillay Pricing Manager apillay@airseychelles.com
VT Air Tahiti Patrick Martineau Commercial Director direction.generale@airtahiti.pf
TN Air Tahiti Nui fly@airtahitinui.pf
TS Air Transat George Petsikas Director GIA gpetsikas@airtransat.com
AC NF Air Vanuatu Joseph Laloyer CEO & Managing Director jlaloyer@airvanuatu.com
AL NF Air Vanuatu Floyd Smith GM - Sales & Marketing fsmith@airvanuatu.com
UM Air Zimbabwe amakamure@airzimbabwe.aero
AL SB Aircalin Jean-Louis Le Dmzet Fares & Regulations Supervisor jlld@aircalin.nc
4Z Airlink dev@flyairlink.com
AC AS Alaska Airlines Sharla Gibson Manager, Sabre Support sharla.gibson@alaskaair.com
AC AZ Alitalia Adolfo Ceccarini Head of GDS Relations ceccarini.adolfo@alitalia.it
AL AZ Alitalia Anna Rita Coletta GDS Relations coletta.anna.rita@alitalia.it

UJ AlMasria Universal Ms. Shereen Farid Communications & Intl. Affairs shereen@almasriaairlines.com
Airlines Manager
AC NH All Nippon Airways Taku Okuno Sales Strategy & Promotion, t.okuno@ana.co.jp
Marketing & Sales Planning
AL NH All Nippon Airways Sawako Oda Assistant Manager, Marketing & s.oda@ana.co.jp
Sales Planning
AL NH All Nippon Airways Atsushi Yabuki Deputy Director, Marketing & yabuki@ana.co.jp
Sales Planning
AL NH All Nippon Airways Takeru Okamoto Senior Manager takeru@ana.co.jp
K4 ALS Shakeel Khan Commercial Director shakeel@als.co.ke
AC AA American Airlines H. Paige Blunt Manager - Travel Agency Paige.Blunt@aa.com

Services
W3 Arik Air Coor Prendergast Chief Operating Officer conor.prendergast@arikairint.com
AC IZ Arkia Israeli Airlines Philip Berman IATA Representative philipb@arkia.co.il

Ltd.
U8 Armavia a.matevosyan@u8.am
AC OZ Asiana Airlines Inc. B.S. Kim Manager, International Affairs bumskim@flyasiana.com

Team
KK Atlasjet International Airways m.hepyuksel@atlasjet.com
AC OS Austrian Airlines Daniela Kempf Head of Reservation & daniela.kempf@aua.com

Ticketing Methods and Support
AC AV Avianca Juan Ricardo Castillio Director Venas Internacional jrcastillo@avianca.com
AC J2 Azerbaijan Airlines opr@azal.az
AC JA B & H Airlines bkasumagic@bhairlines.ba
BN Bahrain Air A. Aziz Alshaer Sr Mgr Secretariat Corporate aalshaer@bahrainair.net

Affairs & Govt Relations
AC PG Bangkok Airways Co., Prote Setsuwan VP Marketing prote@bangkokair.com
Ltd.
AC B2 Belavia - Belarusian Irina Kochetkova IATA Affairs Co-ordinator at B2 irene.kochetkova@belavia.by
Airlines
LZ BelleAir r.vasili@flybelleair.com
AC BG Biman Mohammad Shah Director Marketing & Sales dmsbiman@bdbiman.com

Newaz
AL BG Biman Dr. Md Shafiqur Rahman General Manager Marketing & gmsales@bdbiman.com
Sales
NT Binter Canarias taleman@bintercanarias.es
BV Blue Panorama claudia.pappagallo@blue-

panorama.com
KF Blue1 tom.christides@blue1.fi
AC BD bmi Huw Hopkins Manager, Industry & Huw.Hopkins@flybmi.com

Government Affairs
AC BA British Airways Martin Ryan Manager GDS & Payment martin.ryan@ba.com
Cards
AC SN Brussels Airlines Nadia Gerard Manager Aeropolitical, ngerard@brusselsairlines.com
Facilitation & Interline
AC FB Bulgaria Air Mr Pavlov CEO of Hemus Air & Bulgaria grisha@air.bg; ceo@air.bg;
Air
BW Caribbean Airlines aylette.paul@caribbean-airlines.com
V3 Carpatair paula.ardelean@carpatair.com
AC CX Cathay Pacific Clarence Tai General Manager Sales & clarence_tai@cathaypacific.com

Distribution
AL CX Cathay Pacific Helen Sum Assistant Manager, Agency helen_sum@cathaypacific.com
Airways Distribution
XK CCM Airlines Mrs Isabelle Guyot- IATA Contact isjeanne@aircorsica.com
Jeanne
CI China Airlines wen-chi.su@email.china-airlines.com
AC MU China Eastern Yiqiang Liu Manager IATA Affairs yqliu@ce-air.com
AC CZ China Southern Weijun Dong Manager, Revenue Accounting dongwj@csair.com

Airlines
AL CZ China Southern Yang Tian Asst. Manager, Sales tianyang@csair.com
Airlines
QI Cimber Sterling Lene Sejr Shulman Revenue Accounting Assistant lss@cimber.dk
WX CityJet damian.manly@cityjet.com
MN Comair Ltd. susan.vandryst@comair.co.za
DE Condor (Condor Flugdienst GmbH) holger.goese@condor.com
DF Condor Berlin Holger Goese Contract Manager holger.goese@condor.com
CO Continental Airlines (See United Air Lines)
CS Continental Susan Beichley Senior Director, Revenue Accounting & Analysis

Micronesia
AL CM Copa Airlines Luis Zelaya Director, Revenue Accounting lzelaya@copaair.com
SS Corsair c.pavee@corsairfly.com
AC OU Croatia Airlines Lana Stimac IATA Affairs Training Manager iata.affairs@croatiaairlines.hr
lana.stimac@croatiaairlines.hr
CU Cubana Elisa Gonzalez Assistant Tariff Manager elisa.gonzalez@cubana.avianet.cu
AC CY Cyprus Airways Christos Agapiou Commercial Manager cagapiou@cyprusair.com

AL CY Cyprus Airways Maria Saparilla Head of Product & Revenue msaparilla@cyprusair.com
Management
OK Czech Airlines Mr. Jiri Marek VP for Marketing & Sales jiri1.marek@czechairlines.com
AC DL Delta Air Lines Tim Lotter Manager, Intl. Sales tim.lotter@delta.com

Development
AL DL Delta Air Lines Armin Venencie General Manager, Sales & armin.w.venencie@delta.com
Distribution EMEA
D9 Donavia Olev Dyshkant Head of Marketing marketing@aeroflot-don.ru
AC KA Dragonair Clarence Tai General Manager Sales & clarence_tai@cathaypacific.com

Distribution
AL KA Dragonair Helen Sum Assistant Manager, Agency helen_sum@cathaypacific.com
Distribution
AC MS Egyptair Tamer Gebril Manager Industry Affairs industry_aff@egyptair.com.eg
AC LY El Al Daniel Saadon General Manager, Israel dannys@elal.co.il

Branch
AL LY El Al Linda Grinfeld Manager IATA & Tariffs Linda@elal.co.il
AC EK Emirates T.G. Venugopal Manager International Affairs & tgvenugopal@emirates.com

Airline Co-operation.
AL EK Emirates Richard Pearl Industry Affairs Superintendent richard.pearl@emirates.com
OV Estonian Air Borge Thornbech President & CEO priit@estonia-air.ee
AC ET Ethiopian Airlines Rahel Assefa Director Passenger Revenue & rahela@ethiopianairlines.com

Capacity Management
AC EY Etihad Airways Daniel Hailu Manager Industry Affairs dhailu@etihad.ae
ALT EY Etihad Airways Fathi Atti Head of Government Affairs fatti@etihad.ae
YU Euroatlantic Airways enascimento@euroatlantic.pt

QY European Air Transport frances.tay@dhl.com
EW Eurowings karl-friedrichmueller@eurowings.com
BR EVA Air Julienne Cheng Manager Juliennecheng@evaair.com
AC AY Finnair Arja Sundberg Manager Industry Affairs arja.sundberg@finnair.com
BE flybe Jim French Managing Director Lynda.McKenzie@flybe.com
FH Freebird Airlines Veronique Guevel Contracts Manager veronique@freebirdairlines.com
AC GA Garuda Mr. Sukamdo Senior Manager Distribution sukamdo@garuda-indonesia.com
A9 Georgian Airways Lia Naskidashvili Head of Intl. Relations lia@georgian-airways.com
AR GF Gulf Air Mohammed Alsheahabi Sr Manager Sales Steering & mohamed.alsheahabi@gulfair.com

Distribution
AL GF Gulf Air Naveen Bhatty Manager, STNME JV and naveen.bhatty@gulfair.com
Distribution Support
AC HR Hahn Air Lines Katharina Becker Director Legal Dept. k.becker@hahnair.com
AL HR Hahn Air Lines Jrg Troester SVP Corporate Strategy j.troester@hahnair.com
HU Hainan Airlrines chen-l@hnair.com
HA Hawaiian Airlines Dan Burruss Sr. Director Intl. Sales dan.burruss@hawaiianair.com
UO Hong Kong Express Airways xiao.sai@hongkongexpress.com
AC IB Iberia Oscar Sobejano Interline Manager osobejano@iberia.es
AC FI Icelandair Anita Knutsdottir Pricing & Tariffs ak@icelandair.is

7i Insel Air Secretariat Insel Air management@fly-inselair.com
D6 Inter Air vnathan@interair.co.za
AC IR Iran Air Javad Nazemof General Director, Marketing nazemof@iranair.com

and Commercial Agreements
AL IR Iran Air Mrs. Shirin Madadi Yekta Senior Manager Commercial sh.madadi@iranair.com
Agreements & AIP Secretary
EP Iran Aseman Airlines fekri@iaa.ir
6H Israir Airlines and Tourism Ltd
AC JL Japan Airlines Eiichi Ohara Senior Director, Industry Affairs eiichi.ohara@jal.com

& Alliance Marketing
AC JU JAT Airways Milica Zaninovic Manager Agency Affairs zaninovicm@jat.com
AL JU JAT Dragana Djuranovich Revenue Accounting djuranovicd@jat.com
J9 Jazeera Airways antonio.fernandes@jazeeraairways.com
AC 9W Jet Airways Anthony D'SA Sr General Manager adesa@jetairways.com
AL 9W Jet Airways Ms Sonu Kripalani VP India Sales skripalani@jetairways.com
J9 JetBlue joanna.geraghty@jetblue.com
S2 Jet Lite nkardassis@jetairways.com
R5 Jordan Aviation Zuahir Khashman VP Passenger Service zuhair@jordanaviation.jo

Airlines
R5 Jordan Aviation Assad Nammari nammari@jordanaviation.jo
Airlines
5N JSC Nordavia Regional Airlines martin.isler@luxairgroup.lu
AC KQ Kenya Airways Agnes Wasai Kwanya Manager Interline & Tariffs agnes.kwanya@kenya-airways.com
AC IT Kingfisher Airlines Manoj Chacko Executive VP (Commercial) manoj.chacko@flykingfisher.com
AL IT Kingfisher Airlines Raj Andrade VP Alliances & Codeshare raj.andrade@flykingfisher.com
Y9 Kish Airlines
AC KL KLM Johan Lodewijckx Manager, IATA and Industry johan.lodewijckx@klm.com

Affairs
AC KE Korean Air Kwang Yeol Lee General Manager leeky@koreanair.com
AL KE Korean Air Daeseon Son Manager dsson@koreanair.com
AC KU Kuwait Airways Habib Ali Ashour Manager Air Transport Industry hashour@kuwait-airways.net
Affairs
LR LACSA mario.zamora@taca.com
AC TM LAM - Linhas Areas Claudio Banze General Sales Manager cbanze@lam.co.mz

de Moambique
AL TM LAM - Linhas Areas Sergio Govene Reservations Manaager sgovene@lam.co.mz
de Moambique
AC LA Lan Airlines Pilar Chavez Director, Commercial Projects Pilar.chavez@lan.com
4M Lan Argentina agustin.agraz@lan.com
LP Lan Per
XL LanEcuador
NG Lauda Air
LN Libyan Airlines t.tajouri@ln.aero
AL LO LOT Elizabeth Dmowska IATA Rules and Regulations e.dmowska@lot.pl

Adviser
AC LH Lufthansa Johannes Ernst Agency Manager, Passenger johannes.ernst@dlh.de
Traffic
AL LH Lufthansa Nathali Hartkopf Gen. Mgr. Business nathali.hartkopf@dlh.de
Associations R Alliance Sales
LG Luxair Vice President, Marketing & martin.isler@luxairgroup.lu
Sales
W5 Mahan Air international@mahanairlines.com
AC MH Malaysia Airlines Germal Singh Khera General Manager Govt. & germal@mas.com.my
Industry Relations
AL MH Malaysia Airlines Johanna Ezreen Othman Government & Industry ezreen@mas.com.my
Relations, Manager
TF Malm Aviation AB bjorn.lundberg@malmoaviation.se
AC ME MEA Rabih Azar Head of Industry Affairs ind.aff@mea.com.lb
AL ME MEA Salim Kharrat I/C of Agency and Procedures/ kharrats@mea.com.lb

Cargo Tariffs
IG Meridiana monica.riccomi@meridianafly.com
AC OM MIAT Gurbadam Baljindondog Senior Manager, Sales gurbadam@miat.com
AL OM MIAT Tserendagva Jamts Sales Manager tserendagva@miat.com
AL OM MIAT Jamtsai Dorj Senior Manager, Tariffs & jamtsai@miat.com

Pricing
YM Montenegro Airlines Mladenka Vuykmirovic mladenka@mgx.me
BJ Nouvelair Tunisie mohamed.hamdi@nouvelair.com.tn
AR OA Olympic Air Anastasios Mais Commercial Development a.mais@olympicair.com

Director
AL OA Olympic Air Mrs. Efharis Zervou Pricing & Interline Manager e.zervou@olympicair.com
WY Oman Air akalsaid@oas.com.om
8Q Onur Air Nasuh Cetin Domestic Network Manager ncetin@onurair.com.tr
AC PR Philippine Airlines Maria Socorro Gonzaga Senior Assistant Vice acor_gonzaga@pal.com.ph

President, External Affairs
AL PR Philippine Airlines Arnel Vibar Manager, Industry Affairs arnel_vibar@pal.com.ph
PC Pegasus Airlines mustafa.hesapcioglu@flypgs.com
NI PGA - Portuglia Airlines
AC PK PIA Saleem Raza Bhutto General Manager Industry khiiupk@piac.aero

Affairs
AL PK PIA Feyaz Ali Shah Manager Agency Affairs khisapk@piac.aero
PU PLUNA Rodolfo Braselli Customer Services Department clientes@flypluna.com

Representative
PW Precision Air pmwikitawe@precisionairtz.com
AC QF Qantas Dayle Vaughan Agency Programme Manager daylevaughan@qantas.com.au
AL QF Qantas Paul Alacqua Manager Distribution palacqua@qantas.com.au

Operations
QR Qatar Airways Chief Financial Officer danielho@qatarairways.com.qa
FV Rossiya Airlines OJSC

AC AT Royal Air Maroc Jamila Merimi Senior Manager Pricing & mhabachi@royalairmaroc.com
Revenue Management
BI Royal Brunei cihanafj@rba.com.bn
AC RJ Royal Jordanian AbdulQader Kailani Head of Sales Department abdulqader.kailani@rj.com
AL RJ Royal Jordanian Munir Alqasem Manager IATA, Interline & GSA munir.qassem@rj.com
AC SA SAA George Edwin Mellett Head of Revenue Accounting georgeMellett@flysaa.com
AL SA SAA Stuart Laird-Smith Financial Controller stuartlaird-smith@flysaa.com
AL SA SAA Madelein Vorster Manager Ticketing Support madeleinvorster@flysaa.com
FA Safair Costa Vouros VP Standards & Compliance cvouros@safair.co.za
AC SK SAS Hkan Olsson Director hakan.olsson@sas.dk
AL SK SAS Charlotta Aminoff Director Partner Sales charlotta.aminoff@sas.se

Agreements
SP SATA Air Acores Rui Apresantacao rui.apresantacao@sata.pt
AC SV Saudi Arabian Airlines Abdulellah A. Alquthami Mgr Travel Agency Affairs aquthami@saudiairlines.com
AL SV Saudi Arabian Airlines AbdulRahman AlHamadi Fin Sec Mgr Fin BSP Prog aalhammadi@saudiairlines.com.sa
SC Shandong Airlines Co., Ltd. yuijie@shandongair.com.cn
FM Shanghai Airlines qiujie@shanghai-air.com
ZH Shenzhen Airlines Co. Ltd j00095@shenzhenair.com
AC SQ SIA
AL SQ SIA Gina Goh Asst Mgr Agency Sales & Gina_goh@singaporeair.com.sg
Distribution
S7 Siberia Airlines v.besparstov@s7.ru
3U Sichuan Airlines ajy0804@163.com
MI Silkair prescilla.phua@singaporeair.com.sq
ZY SKY Airlines alper.unal@skyairlines.net
JZ Skyways (Avia Express Sweden AB) daniel.akerhjelm@skyways.se
XZ South African Express Airways wmakkink@flysax.com
AC UL SriLankan Srimanthaka Manager International Relations srimanthakas@srilankan.aero

Senanayake
AL UL SriLankan Yasmin Majeed Industry Affairs Manager yasminm@srilankan.aero
AC SD Sudan Airways Samia Elzein Head of Industry Affairs Unit samia@sudanair.com
XQ Sun Express meral.gezer@sunexpress.com
PY Surinam Airways slm@slm.firm.sr
AC LX SWISS Veronique Jordan Manager, Sales Accounting jov@swiss.com
AL LX SWISS Jeannette Steiner Manager, Fare Audit jeannette.steiner@swiss.com
AL RB Syrianair Fajer Ali Manager, Interntional Affairs fajer.ali@syriaair.com
DT TAAG Angola Airlines pierresauveur@swing.be
TA TACA raul.aragon@taca.com
VR TACV Cabo Verde David Fernandez Corporate Planning Manager dfernandes@tacv.aero
Airlines
JJ TAM Linhas Aereas paulo.castello@tam.com.br
AC PZ TAM - Transportes Hanna Rambo Agency Sales Analyst helpdesk.tarifas@tam.com.br

Areos del Mercosur
Sociedad Annima
EQ TAME - Linea Aerea del Ecuador paulestia@tame.com.ec
AC TP TAP - Air Portugal Ana Paula Canada Portugal Sales Director pcanada@tap.pt
AL TP TAP - Air Portugal Maria Teresa Lopes Finance Director tlopes@tap.pt
AC RO TAROM S.A. Daniela Chiriac Distribution Manager dana.chiriac@tarom.ro
AL RO TAROM S.A. Cristina Catrina Distribution Deputy Manager cristina.catrina@tarom.ro
AC TG Thai Airways Anivat Tailanga Director Area Thailand, Indo- nn.office@thaiairways.com

China & Myanmar
AL TG Thai Airways Sakol Meelarbsuk Accounting Manager Area sakol.me@thaiairways.com
Thailand
AC TK Turkish Airlines (THY) Okan ksz Agency Affairs Manager ooksuz@thy.com
AL TK Turkish Airlines (THY) Ece Kafkasli Agency Affairs Specialist ekafkasli@thy.com
AC UN Transaero Igor Grigorian Director, Foreign Relations spa@transaero.ru

Department
GS Tianjin Airlines Weiy Zhou weiy_zhou@hnair.com
GE TransAsia Airways jcchou@email.tna.com.tw
X3 TUIfly Christoph Todt Director Performance Mgmt & christoph.todt@tuifly.com

Finance
AC TU Tunis Air Ridha Cheikhrouhou General Director ridha.cheikhrouhou@tunisair.com.tn
AL TU Tunis Air Mrs. Ilhem Ben Slimane Agency Service Manager ilhem.benslimane@tunisair.com.tn
AL PS Ukraine International Olena Mykhaylova Head of Pricing Distribution mykhaylova.elena@ps.kiev.ua

Airlines
AL PS Ukraine International Simon Bundle Vice-President Network bundle.simon@ps.kiev.ua
Airlines Development & Revenue
Management
AL UA United Air Lines Olga Camacho olga.camacho@united.com
UA United Air Lines Kevin Brown Senior Manager, Revenue kevin.p.brown@united.com

Accounting, EMEAI
AC US US Airways Shelly A. Sterling Regional Manager, Global shelly.sterling@usairways.com
Offline Sales
AC UT UT Air Natalia Polinovskaya Leading Manager, Revenue natalia.polinovskaya@utair.ru
Department
AL UT UT Air Asiya Madyarova International Aviation asiya.madyarova@utair.ru
Organizations Coordinator
VN Vietnam Airlines nhhieu.corp@vietnamair.com.vn
AC VS Virgin Atlantic Angela Lochlin Manager Revent Acct Svcs angela.lochlin@fly.virgin.com
AC VA Virgin Australia Simon Pitt Manager, Revenue simon.pitt@virginaustralia.com
XF Vladivostok Air JSC office@vladavia.ru
Y4 Volaris miguel.alba@volaris.com.mx
VI Volga-Dnepr Airlines
G3 VRG Linhas Aeras mbribeiro@golnaweb.com.br
WI White Airways SA Helder Jesus Quality Manager helder.jesus@flywhite.com
WF Wideroe salessupport@wideroe.no
MF Xiamen Airlines Lin Yingru Section Chief fao@xiamenair.com.cn
AL IY YEMENIA Mukhtar Al Haidari Director Revenue Accounting mukhtar.alhaidary@yemenia.com

Attachment B
ACCREDITATION OF REPRESENTATIVE
Passenger Agency Conference
of the
In accordance with the Provisions for the Conduct of the IATA Traffic Conferences and particularly Section V thereof,
.....................................................................................................................
(name of carrier)
being a voting Member of the Passenger Agency Conference hereby appoints and accredits as its representative to
the Passenger Agency Conference
........................................................................................................................
(name)
........................................................................................................................
(title)
.......................................................................................................................
(e-mail address)
2. It is hereby certified that the said appointee meets the requirements of, and has full power and authority to act
in accordance with the first paragraph of Section V of the Provisions which reads:
"Each voting member shall accredit in writing to the Secretary one representative to each Traffic Conference.
Each appointment of such accredited representative shall be duly executed by the Chief Executive of the
Member, and shall certify that the appointee has full power and authority to bind the appointing Member on
any matter properly before the Traffic Conference, and that the appointee has full power and authority to
designate an alternate to act in his place and stead and to delegate to such alternate such power and
authority to bind the appointing Member.
3. The foregoing appointment will remain in effect until revoked by written notice.
Name .................................................................................Date ...................................................................

(to be signed by the Chief Executive of the Member)
Title ...................................................................................
Please complete all Information and send directly to Janet Mekkaoui

E-mail : mekkaouij@iata.org or Fax : +41 22 770 26 31
PO Box 416
Switzerland
Tel: +41 22 770 2772
Fax: +41 22 770 2631
www.iata.org
Attachment C
APPOINTMENT OF ALTERNATE
To Accredited Representative
Passenger Agency Conference
Of The
In accordance with the Provisions for the Conduct of the IATA Traffic Conferences and particularly Section V thereof,
................................................................................................................................... being the duly Accredited

(name)
Representative of .................................................................................................................................................
(name of carrier)
hereby appoints as his/her alternate
.................................................................................. ...............................................................................
(name) (title)
........................................................................................................................
(e-mail address)
2. It is hereby certified that the said Accredited Representative delegates to his/her alternate the power and
authority to act on Passenger Agency Conference matters as required by the second paragraph of Section V
of the Provisions which reads:
"A duly accredited representative may appoint as alternate to act in his place and stead at any meeting a
responsible employee of such Member, provided that no such person shall be recognised as the alternate of
a representative unless there is on file with the Secretary, or is presented at the time a written designation,
signed by such representative, delegating to such person the power and authority of such representative to
act on Traffic Conference matters; provided further that in the case of two of more Members being engaged
in such joint operations, the alternate may be an employee of any such Member engaged in such joint
operations. Such designation of an alternate shall be valid until revoked or replaced by another
designation.
3. The foregoing appointment will remain in effect until revoked by written notice.
Name .................................................................................................. Date .........................................................

(to be signed by the Accredited Representative of the Member)
Title ............................................................................
Please complete all Information and send directly to Janet Mekkaoui

E-mail : mekkaouij@iata.org or Fax : +41 22 770 26 31 International Air Transport Association
PO Box 416
Switzerland
Tel: +41 22 770 2772
Fax: +41 22 770 2631
www.iata.org
Attachment 'D'
This sheet shows what should be included in any submission to the Passenger Agency
Conference. The inclusion of the following details will help the Conference to
understand the proposal properly and to reach an accurate conclusion.
Agenda Item:
Revision No.: 0
Date:
Page: 1 of 1
RESOLUTION XXX - NAME OF RESOLUTION
Submitted by (a Member)
BACKGROUND/PROBLEM
Approximate left-hand margin Approximate right-hand margin
PROPOSED SOLUTION
SUGGESTED RESOLUTION AMENDMENT (IF APPLICABLE)
EFFECTIVENESS [ ] Normal effectiveness of 1 June 2013

[ ] Expedited effectiveness of .
Agenda Item: A1
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 5
PASSENGER AGENCY CONFERENCE AGENDA SUBJECT OUTLINE
Submitted by the Secretary
A ADMINISTRATIVE MATTERS
Item Subject Comment

A1 Passenger Agency Conference Agenda Outline 1stT
A2 Opening of Conference Chairmans Introduction No paper
A3 Examination of Credentials 1stT
A4 Competition Law Compliance 1stT
A5 Approval of Minutes of Previous Meeting 1stT
A6 Report from Senior Vice President, IDFS 1stT
A7 Comments on the PAConf Agenda
G GROUP REPORTS
G1 Report of the Passenger Agency Conference Steering Group 1stT
(PSG)
G1.1 PSG Terms of Reference 1stT
G1.2 Vacancies on the PSG
G2 Report of the Passenger Agency Programme Global Joint 1stT
Council (PAPGJC)
G2.1 Vacancies on the PAPGJC
G3 Report of Resolution 814i APJC Israel 1stT
G4 Reports of Resolution 818g APJCs
G4.1 Summary of APJC Reports The Americas 1stT
G4.1.1 APJC Argentina, Uruguay, Paraguay
G4.1.2 APJC Bolivia, Peru, Chile
G4.1.3 APJC Brazil
G4.1.4 APJC Canada/Bermuda
G4.1.5 APJC Caribbean
G4.1.6 APJC Central America
G4.1.7 APJC Colombia, Venezuela, Ecuador
G4.1.8 APJC Mexico
st nd
1stT = sent out in 1 transmittal 2ndT = sent out in 2 transmittal
OS1 = onsites sent out on (date) OS2 = onsites sent out on (date)
Agenda Item: A1
Revision No.: 0
Date: 15 Aug 12
Page: 2 of 5
G4.2 Summary of APJC Reports Asia-Pacific 1stT

G4.2.1 APJC Australia 1stT
G4.2.2 APJC Bangladesh 1stT
G4.2.3 APJC India 1stT
G4.2.4 APJC Indonesia 1stT
G4.2.5 APJC Japan 1stT
G4.2.6 APJC Korea 1stT
G4.2.7 APJC Malaysia 1stT
G4.2.8 APJC Nepal 1stT
G4.2.9 APJC New Zealand 1stT
G4.2.10 APJC Pakistan 1stT
G4.2.11 APJC Papua New Guinea 1stT
G4.2.12 APJC Philippines 1stT
G4.2.13 APJC Singapore 1stT
G4.2.14 APJC South West Pacific Islands 1stT
G4.2.15 APJC Sri Lanka 1stT
G4.2.16 APJC Thailand & Cambodia 1stT
4.3 Summary of APJC Reports - Europe 1stT
4.3.1 APJC Austria 1stT
4.3.2 APJC Azerbaijan 1stT
4.3.3 APJC Belgium/Luxembourg 1stT
4.3.4 APJC Bulgaria 1stT
4.3.5 APJC Croatia 1stT
4.3.6 APJC Cyprus 1stT
4.3.7 APJC Czech Republic/Slovakia 1stT
4.3.8 APJC Estonia
4.3.9 APJC Finland
4.3.10 APJC France 1stT
4.3.11 APJC Germany 1stT
4.3.12 APJC Georgia
4.3.13 APJC Greece 1stT
4.3.14 APJC Hungary
4.3.15 APJC Ireland
4.3.16 APJC Italy 1stT
4.3.17 APJC Kazakhstan
4.3.18 APJC Kyrgyzstan 1stT
4.3.19 APJC Latvia
4.3.20 APJC Lithuania
4.3.21 APJC Malta 1stT
4.3.22 APJC Netherlands
4.3.23 APJC Poland
4.3.24 APJC Portugal 1stT
4.3.25 APJC Romania & Moldova
4.3.26 APJC Russian Federation
st nd
Agenda Item: A1
Revision No.: 0
Date: 15 Aug 12
Page: 3 of 5
4.3.27 APJC SCAN

4.3.28 APJC Serbia & Montenegro 1stT
4.3.29 APJC Slovenia 1stT
4.3.30 APJC Spain
4.3.31 APJC Switzerland/Liechtenstein
4.3.32 APJC Turkey 1stT
4.3.33 APJC Ukraine 1stT
4.3.34 APJC United Kingdom
4.3.35 APJC Western Balkans 1stT
G4.4 Summary of APJC Reports - MENA 1stT
G4.4.1 APJC Central and West Africa
G4.4.2 APJC Eastern Africa (Kenya, Tanzania & Uganda) Meets 10.9.
G4.4.3 APJC Egypt
G4.4.4 APJC Ethiopia
G4.4.5 APJC Ghana
G4.4.6 APJC Gulf Area
G4.4.7 APJC Jordan 1stT
G4.4.8 APJC Kuwait
G4.4.9 APJC Lebanon 1stT
G4.4.10 APJC Malawi
G4.4.11 APJC Mauritius
G4.4.12 APJC Morocco
G4.4.13 APJC Mozambique
G4.4.14 APJC Nigeria
G4.4.15 APJC Rwanda 1stT
G4.4.16 APJC Saudi Arabia
G4.4.17 APJC Southern Africa
G4.4.18 APJC Syrian Arab Republic 1stT
G4.4.19 APJC Tunisia
G4.4.20 APJC Yemen
G4.4.21 APJC Zambia
G4.4.22 APJC Zimbabwe
G4.5 Summary of APJC Reports North Asia
G4.5.1 APJC China, Peoples Republic of
G4.5.2 APJC Chinese Taipei
st
G4.5.3 APJC Hong Kong & Macau (SAR China) 1 T
G4.5.4 APJC Mongolia 1stT
st nd
Agenda Item: A1
Revision No.: 0
Date: 15 Aug 12
Page: 4 of 5
R REVISIONS TO THE AGENCY PROGRAMME

R1 Editorial Changes to Passenger Agency Resolutions 1stT
R1.1 Incorrect Cross-References in Resolution 818g 1stT
R1.2 Delete Incorrect Cross-Reference in Resolution 818g 1stT
R1.3 Correct a Cross-Reference in Resolution 818g 1stT
R1.4 Revisions to Country Names 1stT
R2 Bona Fide Bank Error 1stT
R3 TAC Fund 1stT
R4 IATA Agency Fees 1stT
R5 Global Standardisation of Administrative Fees & Charges 1stT
R6 Financial Securities 1stT
R7 Report of the PAPGJC Working Group (PWG) 1stT
R8 Development of Global Criteria Proposed New Resolution 1stT
800f
R9 Non-Use of STDs 1stT
R10 Change in Remittance Frequency BSP Portugal 1stT
R11 Remittance Date = Value Date for BSP Thailand 1stT
R12 Resolution 850 Billing & Settlement Plans 1stT
R13 Update on Israel 1stT
R14 Resolution 818g Sales Agency Rules 1stT
R15 Resolution 850m Issue & Processing of ADMs 1stT
R16 Resolution 854 Electronic Ticketing System Provider 1stT
Agreement
R17 Change in Remittance Frequency BSP Bangladesh 1stT
R18 APJC Pakistan 1stT
R19 APJC India 1stT
T TECHNICAL

T1 Agency Accreditation Activities
T1.1 Africa/Middle East region
T1.2 Europe region
T1.3 The Americas region
T1.4 Asia-Pacific region
T1.5 North Asia region
T2 Effectiveness Status of Resolutions Adopted at PAConf/34 and
by Mail Vote
T3 Status of New BSPs
T4 Status of Agency Investigation Panels (AIPs)
T5 IATA Travel Agent ID Card Programme
T6 Office of the Travel Agency Commissioner
st nd
Agenda Item: A1
Revision No.: 0
Date: 15 Aug 12
Page: 5 of 5
C CLOSING ITEMS

C1 Any Other Business
C1.1
C1.2
C1.3
C1.4
C2 Effectiveness Dates of Resolutions Adopted
C3 Election of Conference Officers
C4 Date and Place of Next Meeting
st nd
Agenda Item: A3
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 1
EXAMINATION OF CREDENTIALS
Membership of PAConf is open to all Members. The current list of Accredited

Representatives and Alternates to the Passenger Agency Conference on file with the
Secretary is shown under Attachment 'A' of the 1st Transmittal. Any person wishing
to vote at the Conference must have submitted to the Secretary a duly completed
'Accreditation' or 'Appointment of Alternate' form as shown at Attachments 'B' and 'C'
of that Memorandum.
The list was correct up to the date of issuance. If any of the information shown
requires updating, please notify this office immediately. The names which are
shaded in grey have notified accreditation but the relevant accreditation forms have
not yet been received. In these instances, Members are asked to complete and
return to the Secretariat the forms mentioned above as soon as possible.
Proposed Action
Delegates to ensure their credentials are in order.

Agenda Item: A4
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 1
COMPETITION LAW COMPLIANCE
In order to ensure attendees at IATA meetings fully comply with applicable EU and
US competition laws, the following message is always included in the agenda of all
IATA meetings, whether airline only or joint with travel agents:
"This meeting is being conducted in compliance with the Provisions for the
Conduct of the IATA Traffic Conferences. Pursuant thereto, this meeting will not
discuss or take action to develop fares or charges, not will it discuss or take action on
remuneration levels of any intermediaries engaged in the sale of passenger air
transportation. This meeting also has no authority to discuss or reach agreement on
the allocation of markets, the division or sharing of traffic or revenues, or the number
of flights or capacity to be offered in any market. Delegates are cautioned that any
discussion regarding such matters, or concerning any other competitively sensitive
topics outside the scope of the agenda, either on the floor or off, is strictly prohibited."
Proposed Action
PAConf to note this item.

Agenda Item: A5
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 1
APPROVAL OF MINUTES OF PREVIOUS MEETING
The Minutes of PAConf/34 (Singapore, 11 and 12 October 2011) were published on

3 November 2011 under cover of Memorandum PAC/Meet/218. The Resolutions
adopted at PAConf/34 were circulated on 26 October 2011 under cover of
Memorandum PAC/Reso/546 (expedited) and on 26 October 2011 under cover of
PAC/Reso/547 (normal effectiveness).
Proposed Action
Conference is invited to approve the Minutes of PAConf/34.

Agenda Item: A6
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 1
REPORT FROM SENIOR VICE PRESIDENT IDFS
This report will be presented at Conference.

Agenda Item: A7
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 1
COMMENTS ON THE PACONF/35 AGENDA

Agenda Item: G1
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 2
REPORT OF THE PASSENGER AGENCY CONFERENCE STEERING GROUP (PSG)
Since PAConf/34 in October 2011, PSG has met in full session on one occasion, on 17 and 18
April 2012 and addressed a number of issues of concern to the PAConf.
A summary of PSG action to date is shown below:
PSG/79 (17-18 April 2012)
Reviewed and endorsed the following proposals onto the Conference agenda:
o R2 Bona Fide Bank Error
o R3 TAC Fund
o R5 Global Standardisation of Administrative Fees & Charges
Reviewed a number of other proposals and asked for further work to be undertaken before
the items could be presented on the PAConf agenda. These papers will be reviewed at the
next PSG meeting scheduled for 12-13 September and cover:
o R8 Development of Global Financial Criteria Proposed new Resolution 800f

provided guidance on the development of new Financial Criteria Guidelines.
These draft Guidelines will be subject to further review of a joint airline/agent working
group scheduled to meet on 4 September 2012.
o R12 - Resolution 850 Billing and Settlement Plans proposal being developed
further
o Conditions for Participation in and Suspension from the BSP proposal to
provide a formalized provision to enable IATA to suspend a participating airline in a
BSP that does not have a valid IATA code or bank account
o Airline Bilateral Guarantees a proposal setting out the actions that will be applied
before a BSP Airline can request a separate bank guarantee in addition to the
industry bank guarantee
o Alternate Payment Model for the Korean market
o Agency Credit Memos possible separate resolution to cover ACMs
o IATA Credit Card Sales Locations a solution for the Canada market to contain
the proliferation of TIDS locations over full IATA accreditation
Agenda Item: G1
Revision No.: 0
Date: 15 Aug 12
Page: 2 of 2
Received presentations relating to IATAs Strengthening ISS (SISS) Project, IATA Field
Office Strategy, IATA Customer Satisfaction Survey, IDFS Scorecard.
Reviewed the agendas of the Passenger Agency Programme Global Joint Council
(PAPGJC) and provided PSG feedback to the PAPGJC meetings where necessary.
Provided guidance to IATA Management on the development of a number of internal

policies and procedures covering Post Default Recovery Services, VMFR and Subsequent
Settlement, Information on Industry Bank Guarantees, BSPlink Adaptations, PCI DSS
Requirements, Status of New BSPs.
Monitored developments in individual markets of concern to PSG including Greece, Israel,

India, Pakistan
Reviewed a total of 18 Mail Votes prior to presentation for voting by PAConf Members. A
full report on the mail votes conducted will be provided in T2 in the 2nd transmittal.
Reviewed the membership of PSG, noting in particular the lack of attendance from ex-Orient
Assembly carriers and questioned whether these 4 seats should continue to be ring-fenced.
A copy of the PSG membership is shown at Attachment A.
Reviewed the PSG Terms of Reference and proposed changes as shown at G1.1 in light of
the disbanding of the ISS Advisory Committee and the need to keep a link into the
Passenger Services Conference.
Agenda Item: G1
Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 1 of 2
PSG MEMBERSHIP
Company Name Job Title Email Address
IATA Chris Gilbey PAConf Chairman gilbeyc@iata.org
Adria Airways AnaMarija Kovac Manager IATA Affairs/Training Comm anamarija.kovac@adria.si
Air Canada Sue Clements Director, Agency Sales Susan.clements@aircanada.ca
American Airlines H. Paige Blunt* Manager Travel Agency Services paige.blunt@aa.com
British Airlines Martin Ryan Manager GDS & Payment Cards martin.ryan@ba.com
Continental Olga Camacho Intl. Director Latam Finance & olga.camacho@coair.com

Airlines Accounting
Croatia Airlines Lana Stimac IATA Affairs Training Manager lana.stimac@croatiaairlines.hr;
Delta Air Lines Armin Venenci General Manager, Sales & Distribution armin.w.venencie@delta.com
EMEA
Emirates T.G. Venugopal Manager International Affairs & Airline tgvenugopal@emirates.com
Co-operation.
Finnair Arja Sundberg Manager Industry Affairs Arja.sundberg@finnair.com
Iberia Oscar Sobejano Interline Manager osobejano@iberia.es
Japan Airlines Eiichi Ohara Senior Director, Industry Affairs & eiichi.ohara@jal.com
Alliance Marketing
KLM Johan Lodewijckx Manager IATA & Industry Affairs johan.lodewijckx@klm.com
Agenda Item: G1
Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 2 of 2
Lufthansa Johannes Ernst Agency Manager, Passenger Traffic johannes.ernst@dlh.de
Malaysian Johanna Ezreen Govt & Industry Relations ezreen@malaysiaairlines.com

Othman
Air India K.D. Row Executive Director, Sales & Marketing kd.row@airindia.in
(India region)
Philippine Airlines Arnel Vibar Manager GIA arnel_vibar@pal.com.ph
Singapore Airlines Satyajit Snr Mgr Corporate & Agency Sales Satyajit_Deshpande@singaporeair.com.sg
Deshpande
ISSAC Chairman Patricia George pageorge@wanadoo.fr
*Observer
Agenda Item: G1.1
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 2
PASSENGER AGENCY CONFERENCE STEERING GROUP (PSG)
Terms of Reference
FUNCTION
The PAConf Steering Group (PSG) analyses and makes recommendations to the
Passenger Agency Conference on policy, budgetary and other issues under the jurisdiction of
the Conference.
1. TERMS OF REFERENCE
1.1 to recommend action to the Passenger Agency Conference in the light of changing
regulatory and market conditions.
1.2 to consider and recommend enhancements to business practices aimed at improving the
industry distribution system.
1.3 to review technological advances of benefit to the Agency Programme and in particular
support the development of tools and techniques serving automation.
1.4. to provide guidance to IATA on managing the resources allocated to Passenger Agency
Programme activities and for determining relative priorities.
1.5 to provide guidance to the Secretariat with respect to industry distribution matters in
between meetings of the Conference.
1.6. to liaise with other IATA Conferences and Committees on behalf of the Conference on
matters dealing with Passenger Agency Programme Activities.
1.7. to report regularly to Conference, and make policy and organizational recommendations to
improve the effectiveness of Passenger Agency Conference activities.
1.8 to act on behalf of the Conference on urgent proposals affecting the programme provided
always that any decision of the Steering Group will be subject to ratification by the Conference
at either a regular meeting or where appropriate by electronic means.
1.9 to review and endorse proposed mail votes prior to their issuance, to provide confirmation of
the need for urgent resolution together with any recommendations to improve on the
construction of the proposals.
1.10 to create ad-hoc working groups and to address urgent issues which arise between
conferences.
Agenda Item: G1.1
Revision No.: 0
Date: 15 Aug 12
Page: 2 of 2
1.11 designated representatives from the Steering Group will be nominated to the Passenger
Agency Programme Global Joint Council (PAPGJC).
2. COMPOSITION AND MEETINGS
2.1 The PSG is comprised of the Chairman and Vice Chairman of the PAConf, plus the
Chairman of the Joint A4A/IATA Passenger Services Conference (JPSC) ISS Advisory
Committee (ISSAC), as well as four (4) members from each Conference Area wherever
possible, plus one additional Member at large. Members from each of the Conference Areas
shall be elected for a term of three years. Additional Members may be elected by the
Passenger Agency Conference to serve for a specific term.
2.2 The Steering Group Chairman shall be the PAC Chairman.
2.3 Secretariat support shall be provided by the designated IATA official plus other IATA staff
he/she deems appropriate for the topics under discussion.
2.4 Attendance at meetings shall be restricted to the designated representatives.
2.5 Observers may be permitted to attend by invitation of the Chairman.
2.6 The Steering Group shall meet at least once a year, or in any event with sufficient frequency
to ensure that it can fulfil its responsibilities.
2.7 Failure of a delegate to attend two successive meetings will result in the loss of their seat,
except where a valid reason is provided.
3. QUORUM AND VOTING
3.1 Meetings shall be arranged so that at least a simple majority of the designated
representatives being the quorum are able to be present.
3.2 To the extent that formal voting is necessary, Steering Group decisions shall be taken by
simple majority vote of members present.
4. AGENDAS AND MINUTES
4.1 The agenda shall be circulated to Members of the Steering Group at least 14 days in
advance of the meeting. The designated IATA official Passenger shall act as secretary to the
meeting and shall publish minutes promptly following approval by the Chairman.
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REPORT OF THE PASSENGER AGENCY PROGRAMME GLOBAL JOINT COUNCIL

(PAPGJC)
The minutes of PAPGJC/16, which met on 19 April 2012, are shown at Attachment A.
The next meeting of the Council will be held on 14 October 2012.
Proposed Action
PAConf to note.
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Minutes of the
Sixteenth Meeting of the
Passenger Agency Programme Global Joint Council (PAPGJC/16)
Madrid, 19 April 2012
ITEM 1 OPENING OF MEETING AND APOLOGIES FOR ABSENCE
1. The Chairman, Mrs. Patricia George, opened the meeting at 09.00 hrs on Thursday 19
April 2012 and welcomed delegates to the IATA Regional Hub in Madrid. Apologies were noted
from EK. She also welcomed a number of observers attending the meeting, as reflected in the
Attendance List at Attachment A.
ITEM 2 APPROVAL OF MINUTES OF LAST MEETING
2. The Minutes of PAPGJC/15 held on 10 October 2011 and issued on 14 November 2011
were adopted as written.
ITEM 3 SUMMARY OF ACTION ITEMS FROM LAST MEETING
3. PAPGJC reviewed the action items from the previous meeting, commenting on specific
items as shown below.
4. M/45 An agent representative asked whether any communication had gone out to the
airlines in respect of compliance with Resolution 850m. Mr. Lugo advised that he had not been
present at Conference last October and would check back with his colleague to see if there was
any problem in doing this. The Chairman thought it would be a good idea to raise awareness
and advised that she would follow through to see what could be sent out from IATA. At
Conference, legal concerns had been raised about giving an interpretation of a resolution,
however sending the carriers a reminder of the existing text might not be a problem. An agent
representative urged Mr. Lugo to get in touch with his colleague urgently to see if a
communication could be sent out as soon as possible and at the same time as the minutes of
this PAPGJC meeting.
Action: Senior Legal Counsel
M/84 R2 - Authority of Agency Administrator
5. An agent representative noted that R2 had been adopted by Conference, despite

concerns raised by the agents at the last PAPGJC meeting and through comments on the
PAConf/34 agenda. A alternative proposal had been discussed at the last PAPGJC meeting
(item 12) but there had been no time to develop that into something that could go on to
conference.
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6. PAPGJC agreed that the PAPGJC paper should be sent to the next PSG meeting for
consideration.
7. The Chairman asked also for the situation to be monitored to see what happened after 1
January 2012 when this change came into effect and whether it had any impact on the way
things were dealt with.
Action: Secretary
M/88 R3 Amendments to Resolution 818g
8. This item had been adopted at PAConf/34 on the understanding there would be a further
review to take into account the impact of the proposed changes. The Chairman advised that
this item was still in abeyance.
M/99 ISSSPM
9. The Chairman reminded the agent representative to send the list of inconsistencies to
the Secretary.
Action: Agent Representative
M/5 Guideline document for approving providers of financial securities
10. The agent representative advised that, as a by-product of another issue, IATA had now
furnished the guideline document that he had requested some 18 months ago.
ITEM 4 REPORT OF SVP, IDFS
11. Mr. Popovich reported that following the Thailand fraud case, IATA had taken action to
strengthen the settlement systems, in particular focusing what had gone wrong in Thailand.
IATA had identified a lack of internal controls, no segregation of duties, reliance on manual
processes, and lack of standard operating procedures as having contributed to the situation.
IATA had therefore embarked on the Strengthening of ISS Programme (SISS). Under this
programme, back-office ISS activities currently undertaken in the field offices will be migrated to
the five regional hubs. The programme was about strengthening control, it was not about
reducing costs. In fact, costs would increase due to the considerable investment required to
implement the programme.
12. The centralization of activities into the hubs under the SISS programme had presented
an opportunity for IATA to review and renew its field presence, leading to the development of a
Field Office Strategy. As back office activities migrated to the regional hubs, between now and
the middle of 2014, the role of the Field Office would evolve to concentrate on certain activities
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such as the implementation of ISS initiatives (including best practice financial criteria and R&S
frequency), local customer stakeholder management and local ISS governance, anticipation of
market trends and local airline/agent prospects.
13. The Field Office strategy envisaged a reduction in the number of local offices, from 61 to
45 area offices serving 177 markets. IATA would however still maintain a presence in every
market, either with a physical office, the clustering of others, or a home office or shared facility.
In all cases, the main focus of the Field Offices would always be quality of the ISS system and
protecting the airlines money.
14. The Field Offices affected would be migrated in four waves from March 2013 through to
the end of July 2014. Although some offices would close, Mr. Popovich stressed that this was
not a cost cutting exercise. In fact, in the short term, the number of FTEs would increase in
order to provide a shadowing period as activities were migrated to ensure a successful cut-over
and no weaknesses in the system. Closure of the offices was based on the migrations. IATA
would not close a local office until all activity had been migrated and the activity was stable.
IATA was also looking to retain talent and give priority to fitting existing staff into the new
structure where possible.
15. Mr. Popovich stressed that the No. 1 priority for the Country Managers would be
managing the money and to take a more proactive role in local governance. This meant calling
meetings, advising the LCAGs and APJCs of good practices, establishing a stronger facilitation
role and informing parties of IATA activities. The Country Managers would have a much
stronger facilitation role, and would be expected to take on a more proactive role in building
effective stakeholder management with the airline and agent communities in close collaboration
with the hub in which the country/area was based.
16. As back office activities migrated to the hubs, there was a strategic opportunity for the
local offices to increase other activities such as lobbying and commercial activities.
17. Ending the presentation, Mr. Popovich advised that he wanted to make sure PAPGJC
members had a direct picture of what would be happening. IATA was communicating not only
to the airlines but also to the agent and freight forwarder community. Customer Service and
customer satisfaction would be key to the success of the whole programme, and customer
satisfaction would be monitored every six months and the results fed back to this group as a
standing item on the agenda.
18. Mr. Popovich agreed to send out a copy of the presentation with the Minutes, without the
FTE numbers as that information was strictly confidential.
Action: Secretary
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19. Answering questions, Mr. Popovich confirmed that an IATA representative would always
attend the LCAG or APJC meetings in the local markets. The Country Managers
responsibilities covered stakeholder management of the LCAGs and APJCs in all markets under
their supervision. IATA would be looking to see how it could strengthen the quality of the
consultation process in the local markets and make sure the quality of these meetings went up a
notch at the same time.
20. An agent representative asked how they could be sure that the Secretary to these
meetings, if they had responsibility for several markets, had sufficient local depth of knowledge
about each of the markets under their control.
21. Thanking members for their feedback on the role, Mr. Popovich advised that the Field
Office Manager would have these responsibilities set out in their job descriptions. Local
knowledge was a key issue and incumbents would be expected to develop their own personal
networks. A Field Office Manager serving 8 markets should have a really strong network in
each of their markets, be highly visible and have the budget to travel. So yes, this would be in
the job description, and yes, getting the local knowledge right was key.
22. IATA would not be setting a maximum number of countries that could be assigned to a
Country Manager. This would depend on the size of the markets rather than the number of
markets.
23. Asked whether IATA was considering the possibility of a currency based operation, Mr.
Gallego advised that PSG had discussed the benefits of a Euro-zone operation, as there were
several BSPs with the same currency. This was something that needed further discussion and
was a potential future project.
24. An agent representative expressed appreciation for sharing IATAs plans for
consolidating its operations, but offered a word of caution. What would be IATAs plan to
improve the effectiveness of the local APJCs if either the Country Manager or the APJCs were
not functioning? If the APJCs were not meeting, there would be even bigger problems to face.
25. The PSG Chairman advised that PAConf received an annual report from every APJC. A
review of the content of these reports would highlight any APJCs that were not functioning and
appropriate action would be decided by Conference on an individual basis.
26. The Chairman thanked members for their feedback. It was encouraging to hear the
comments around the table and how IATA intended to handle matters at a local level. If there
was no local contact looking after things, there would not be an Agency Programme. She asked
for a progress report for the next meeting.
Action: Secretary
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ITEM 5 IDFS SCORECARD
27. Mr. Gallego gave a presentation showing the evolution of market data for both BSP and
CASS per region from 2006 through 2011. He then took PAPGJC through a copy of the ISS
Management Information Report, or IDFS Scorecard for January-February 2012. That was
essentially an internal document reviewing market activity in terms of SCU volumes and sales
and airline/agent participation, together with Unit Costs and Operational Performance for both
BSP and CASS operations. He highlighted that Europe represented more than 50% of the non-
recovered defaults but only 30% of sales. This situation was mainly due to the large number of
countries in Europe that were still on monthly remittance compared with other regions, and
weak local financial criteria. The majority of defaults were concentrated on four countries
France, Spain, Italy, Greece that were all on monthly remittance.
28. An agent representative commented that in Europe the number of Accredited Agents
was in decline, but his understanding was that the number of travel agents entering the industry
was actually expanding. These agents were not seeking industry accreditation. It might be
interesting for IATA to see what was happening outside, what were these new agents doing that
resulted in their not seeking accreditation? In Australia, the number of Accredited Agents had
diminished by 80% but the number of travel agents had increased by 50%. It was interesting to
watch because it could happen elsewhere.
29. Mr. Gallego advised that IATA had expected a decrease in the number of agent
locations with the removal of paper tickets. There were a number of small agents that issued a
small number of tickets a year and these were probably better off working through a
consolidator. A more important indicator, he believed, was the number of transactions and
sales volumes.
30. The PSG Chairman advised that these reports had also been examined by PSG. PSG
had reviewed what was happening on a global basis and had gone into detail on four specific
countries. The rumours did not bear fruit. The carriers were satisfied with the way the
programme was developing. There was good reason for any decline in the number of
Accredited Agents and sales continued to increase at a steady rate. Looking at the IATA
financial settlement systems as a whole, these had processed over USD 367 billion in 2011, a
14% increase over the previous year.
ITEM 6 IATA CUSTOMER SATISFACTION SURVEY 2011
31. Mr. Gallego presented the results of the first global Customer Satisfaction Survey (Your
Voice) that had run in October/November last year, soliciting views from both airlines and
agents. The results were broken down on a regional as well as global basis. Generally,
satisfaction levels were high. IATA intended to run the survey twice a year and the results
would continue to be shared with this group. The response rates had been good and Mr.
Gallego asked the travel agent representatives to encourage their members at a local level to
provide feedback.
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32. It was clear from the results of the first survey that there were two areas that needed
focus at a global level to provide improved satisfaction: customer service and the website. A
number of issues had been raised such as difficulty in finding information on the website, quality
of the FAQ, ease of logging into the customer portal, time to respond to queries and quality of
responses given; proper follow up of pending queries. This was a critical area and IATA would
be developing a detailed action plan, with travel agent involvement, focusing on customer
services in 2013-2014.
33. Mr. Gallego advised that the Country Managers had been given a copy of this
presentation and asked to share it with their LCAGs and APJCs locally, to ensure transparency
and the involvement of all stakeholders in this exercise and understanding of the key areas on
which to focus.
34. Agent representatives asked for a copy of the survey questions and whether it would be
possible to have the results split out between the airlines and agent responses, as they were
slightly suspicious of the 90% satisfaction rating.
35. Mr. Gallego confirmed he would send Members a copy of the survey questionnaire. In
respect of the ratings, the presentation gave the figures (on slide 9) that included customer type.
Results per country were available and he had no problem simply giving the travel agent
figures, however the responses were a mix of cargo and passenger agent feedback. Generally,
the results were very consistent. The survey had been run in conjunction with IPSOS to avoid
any accusations of manipulation of the results. It would have been possible to have run the
survey internally at a minimum cost. However IATA had engaged a professional entity to
develop the survey which was run without the intervention of IATA. IATA did not like to be
accused of manipulating the data. IPSOS had run the survey in Europe for the last five years
without a problem.
36. The agent representative asked whether IATA would agree to discuss the questions and
allow the agents to add questions to the survey with the intent of contributing to this exercise in
a positive way.
37. Mr. Popovich explained that this was not a marketing campaign, it was about gauging
satisfaction levels and developing actions for improvement. More important than the result was
the action plan. Was there anything missing from the action plan from the agents perspective?
That would be useful feedback at this stage.
Action: Secretary
ITEM 7 TAC BUDGET
38. Mr. Gilmartin circulated an onsite paper, item 7.1, with details of the TAC Budget,
showing 2011 Budget and Actuals, a proposed 2012 Budget, and an accounts description. He
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apologized for the lateness of this information and advised that IATA would try to provide this in
a more timely manner in the future. He explained the various elements in the budget,
highlighting the increase in TAC fees due to the recent decision to increase TAC remuneration.
39. A member noted that in 2011 an amount had been spent on Sales & Marketing and
asked whether this would be maintained for 2012. Mr. Gallego confirmed this was being kept in
the budget. There was a US$ 1.3 million surplus currently in the TAC Fund. In his view, there
was no need to collect the annual fees in 2013. However the PAPGJC needed to meet in
advance and agree the 2013 budget. This would be done at the September/October meeting.
40. A travel agent representative thanked IATA for the presentation of the TAC accounts,
which were clearer than on previous occasions. Having said that, he would like to see the
balance shown at the end of each year so it was clear how much money was left at the end of
2010, 2011 and 2012. PAPGJC had agreed two years ago to suspend contributions until the
fund was down to a one year budget. Also, could IATA clarify whether the 2011 actuals were
final figures or would there be further changes? Lastly, IATA had mentioned bad debt from the
agents or airlines side. How could there be unpaid contributions?
41. Mr. Gilmartin confirmed that the opening surplus for 2012 was US$ 1,276,950 and he
would also provide the figures for the previous years.
42. An agent representative asked if the contribution was added to the annual fee and if
airlines contributed an equivalent amount to the total contributions that seem to have been
collected from new applicants. Mr. Gilmartin confirmed that the annual fee was invoiced on an
annual basis but new agents had to pay up front. He assumed that new applicants were being
invoiced but would check into this.
Action: Secretary
43. He also confirmed that IATA was not collecting the agent contribution but was collecting
from new agents joining in the course of the year, who were still subject to paying their
contribution. The moratorium was applicable to existing agents. In respect of the 2011 figures,
these should be final.
44. The agent representative then raised the issue of IATA settling the TACs invoices in a
satisfactory and timely manner. Two of the three Commissioners had expressed concern in the
way their allowance was settled by IATA, in particular the TAC Area 1, and the agent
representative wished to know whether this issue had been addressed.
45. Mr. Gilmartin acknowledged that this was a sensitive matter. IATA did its best to meet
the needs of the TAC, however there was a corporate process to go through, the fund was
administered through the standard IATA machinery and subject to the standard IATA rules. The
TAC contracts were modeled on standard external contracts, and under the terms of the
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contracts payment was within 30 days of receipt of invoices. On the soft side, IATA understood
that the Commissioners were individuals with specific needs and therefore did its best to
expedite payment of invoices but he was aware that that was not always enough. He believed
that the situation had now stabilized.
46. Issues had been raised by the TAC Area 1 on the timeliness of settling invoices, and
although these were being processed within IATAs normal timelines for the payment of invoices
which was also stated in the new TAC contracts (i.e. within 30 days), efforts were being made
where possible to expedite payment for the A1 TAC.
47. A further dimension was that the administration arrangements for settlement of the TAC
invoices had recently changed within IATA itself. There were 3 different regional budgets
involved, and up until January this year those 3 budgets had been administered centrally by
Finance GVA. That had changed at the beginning of the year and now these budgets were
managed from GVA, YMQ and SIN in respect of the 3 TAC Areas.
48. The Agent representative commented that matters seemed to have calmed down and
that IATA should continue to ensure that the TAC were satisfied with the way in which their
invoices were processed so they would not have to discuss this issue again.
Action: Secretary
ITEM 8 TAC APPOINTMENTS
49. PAPGJC noted the appointment of Mr. Andreas Krsi as Travel Agency Commissioner
Area 2, who had now taken up his position. An induction programme was being organized very
shortly with two legal representatives from IATA and ECTAA/GEBTA to make sure he was
equipped to handle his role going forward.
ITEM 9 TAC FUND
50. Reflecting discussion at the last meeting, Mr. Gilmartin advised that this paper took the
issue forward in the form of proposed amendments to Resolution 820d and usage of the TAC
Fund. The TAC Fund was administered by IATA on behalf of the Members and Agents. The
agenda paper highlighted the issue of the use of the Fund in connection with agent attendance
at PAPGJC meetings and where it had been agreed that expenses incurred should be covered
by the TAC Fund, subject to formalization in resolution. Previously, this had been managed
under an informal arrangement with then Agency Administrator, however IATA had identified the
need to formalize this informal arrangement so it was clear that PAConf endorsed the use of the
Fund in this way.
51. The Chairman reported that the PSG had endorsed the suggested resolution
amendments shown on page 2 of the paper.
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52. Agent representatives stated that reference in Resolution 860a, paragraph 3.7.2(ii),
referred to ID75 air travel. This was now outdated, and usage of these fares was very limited,
often on a space available basis only. The agents put forward proposed new wording the fund
will cover air travel as available at best available market fares in Y class for flights up to 5 hours
long and in business class for flights longer than 5 hours. As there was no objection to this
amendment, the Chairman asked the Secretary to amend the paper and prepare the item for
Conference.
Action: Secretary
53. The Secretary asked whether there should be a formal template for claiming expenses in
relation to PAPGJC attendance. An agent representative advised that there was already an
established process in place administered by the WTAAA Secretary that strictly controlled such
claims. It set out what could be claimed for, that expenses needed to be reasonable, meals had
to be justified and names of delegates annotated on the back of the invoices. There was no
objection to continuing with this process.
54. The Chairman believed that the foregoing discussion had now covered the three bullet
points set out in item 7. She wished to raise an additional item relating to the annual meeting
between the TACs and asked whether the PAPGJC wished to see that put on a more formal
basis.
55. Mr. Gilmartin reported that this issue had been discussed at PSG the previous day. The
consensus was that this was a necessary function for people who worked in strict isolation and
the TACs needed an opportunity to exchange views about operational matters, resolution
changes, or recommendations to PAConf. There was therefore good rationale to maintain the
annual conference and this could be an item included in the expenditure incurred under
Resolution 820d.
56. An agent representative was fully supportive of the need for the TAC to meet on a
regular basis to exchange information on the rules and the cases they had been handling. At
the same time, his association was of the strong opinion that PAPGJC, as the appointed Board
managing the TAC programme, should have the possibility to meet with the TAC once a year, to
have a presentation of their yearly activity report and for the TAC to make themselves available
to this group to answer questions on the functioning of the programme. Could consideration be
given to combining the annual TAC conference with a PAPGJC meeting, to avoid unnecessary
expense?
57. The agent representative also asked whether it was necessary to go into such level of
administrative detail in resolution concerning the running of the TAC programme? He
understood the Secretarys concerns in respect of transparency and compliance but felt this
could end up with a monster resolution. An understanding was sometimes a better option
because this offered more flexibility.
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58. PAPGJC agreed to formalize in resolution the holding of an annual TAC meeting. Other
aspects, such as approval of travel to the conference, duration, what expenses would be
covered and how these were to be claimed, would be set out on a less formal basis similar to
what was in place for PAPGJC agent attendance.
Action: Secretary
59. The Chairman then addressed point 2 in Item 13 submitted by ECTAA/GEBTA. This
proposed holding a short session with the 3 Travel Agency Commissioners, similar to that held
with PAPGJC in April 2009. The Chairman reminded members that the position of TAC was
neutral and independent, and she thought that should be preserved. Whilst she could accept
the TAC could meet together, she was not sure they should be mixing with the airlines or the
agents at PAPGJC because that could exert an influence on their decisions.
60. An agent representative felt it would be useful to have some feedback from the TAC. It
might be helpful if a representative of the TAC could come to PAPGJC and report to the group.
Insofar as Resolution 820d was concerned he could not see any problem because travel
required in the duty of a Commissioner was pre-authorised.
61. Mr. Gilmartin advised that there had been a problem recently with TAC travel, when the
Commissioners had fallen foul of the new IATA process. IATA was now going to be more
compliant with the requirements of the resolution, which stated that travel was pre-authorised by
IATA, WTAAA and ECTAA. Until now, this had not been strictly applied but had to be from now
on. Whether this would be seen as an onerous condition because all three parties had to
approve the travel, was another matter.
62. Turning back to the issue of TAC attending PAPGJC meetings, the airline members
were in agreement that the TAC already provided a report to the PAPGJC and Conference, so
there was already a feedback mechanism. PSG did not agree that the TAC should be invited to
attend PAPGJC meetings.
63. Noting the opposition from the carriers to this suggestion, the Chairman explained that
this was not a wish to deprive PAPGJC with the intelligence the TAC could bring to the
meeting, but a desire to preserve the sterility of their position. The Commissioners must be
seen to be independent.
64. The agent representative raising the issue disagreed with the airlines view. It was a
question of principle. The small working group set up on TAC remuneration had agreed there
was a risk-benefit in dedicating 1-2 hours of a PAPGJC meeting to listening to the TAC
presenting their report. That did not imply that contact should be avoided at all costs. There
was a fair separation between the political system and the judiciary. This had never prevented a
supreme court contribution to a debate if the judiciary system felt it could contribute.
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65. If the airlines were now saying that to preserve and ensure the independence of the
TAC, PAPGJC could not meet with them, he would be very concerned if this implied there would
be separate meetings, with the airlines or the PSG and the TAC in isolation. Then he would
accept there could be concerns regarding the independence of the TAC. Meeting with this
group was probably the best guarantee that such a meeting would not affect their
independence. The suggestion was not for the TAC to attend the whole meeting, but for them
to have a once a year opportunity to interface with PAPGJC to present their report and provide
feedback, and possibly bring up issues to Conference through the PAPGJC if they had any
recommendations to improve the Passenger Agency Programme.
66. Another agent representative advised that in the past, a Travel Agency Commissioner
had come into Conference to present the TAC report and then leave. That model had worked
well. Perhaps if there was a meeting in Area 2, the TAC A2 could be invited, and so on.
67. An airline member stated that it was not in the TAC terms of reference to make
recommendations to Conference but for this group to draw conclusions from issues raised by
the TAC. Another member had been pleased to hear the comments about the Working Group.
However he was uneasy because he had heard two different things: the first being the TAC
giving a presentation on their report to PAPGJC, which he could accept. The second idea
however would involve the Commissioners shaping the discussion and that was a different
matter that he did not support.
68. The PSG Chairman commented that the Agency Programme had been running along
these lines for at least 30 years and there had never been an instance other than in 2009 where
the TAC had met with the airlines and the agents in a meeting. In 30 years, that had never
caused a problem and he would therefore recommend maintaining the status quo.
69. The agent representative agreed that this should not take place automatically every
year, if there was nothing to report. However there was a difference between a written report
and dialogue. He suggested a compromise proposal, by building some sort of language to the
effect that the PAPGJC, based on the TAC report, may wish to invite a Travel Agency
Commissioner to come to the meeting and elaborate on their report as it is felt necessary.
70. Mr. Popovich believed they were getting to a potential solution. The TAC would provide
their report in the usual way, and there would be an opportunity to present the findings and
provide input into the programme at the PAPGJC meeting. The onus would be on the TAC to
raise any issues and bring them to the table.
71. The agent representative would support this proposal, but equally felt that the agents or
airlines should also have the ability to ask the TAC for elaboration of certain items.
72. After further discussion, it was agreed that wording would be developed for the next
meeting that the TAC would prepare their report for Conference. At that point in time, the TAC
must decide whether they deemed it necessary to give a presentation of a specific item to
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Conference. If the Commissioners felt there was something in the report that would be of
benefit to the PAPGJC, they could ask for a Commissioner to come and present the issue to
this group.
Action: Secretary
ITEM 10 REVIEW OF PACONF/34 RESULTS
73. PAPGJC noted the document detailing the results of PAConf/34.
74. In respect of IATA no longer requiring authorization of immunity, Mr. Lugo explained that
under antitrust laws in Australia, and other major jurisdictions such as Canada and the EU, IATA
was tasked with performing a self-assessment of the programme and ensuring it was
competition compliant and had mechanisms in place to ensure continuous compliance. Other
than IATAs own self-assessment there was nothing more to provide. Various authorities were
advised of changes made to the programme. The burden was on IATA to make certain the
programme was competition compliant and with the exception of Israel, there was now no more
to be done.
ITEM 11 DEVELOPMENT OF GLOBAL FINANCIAL CRITERIA PROPOSED NEW

RESOLUTION 800f
75. Introducing this item, Mr. Gilmartin took the opportunity to position the proposal and its
importance in terms of IATAs risk management responsibilities. It was essential that the
PAPGJC at this meeting had a proper understanding of the intent behind the new Resolution
800f and that appropriate consultation and input, particularly from the agency representatives,
was achieved.
76. What was 800f? It was not a mandate requiring compliance with specific provisions, it
was a set of guidelines. It was the same as in the resolution today, which provided model
financial criteria, and was intended to assist APJCs in determining local financial criteria for their
specific markets and fulfilling the APJCs role in terms of the developing local financial criteria
geared to specific local requirements.
77. Those guidelines existed today and in terms of exercising IATAs leadership role and
Strengthening the ISS, there were deficiencies in many sets of local criteria, that had been
highlighted already, particularly in the special session at PAConf/34 where the meeting had
been suspended and the agents invited into Conference for the briefing.
78. The new 800f was not an attempt to change from these guidelines to any type of
mandate. It was important to understand that status. 800f would remain a set of guidelines,
exactly as they were today but revised and improved that would assist IATA in performing the
risk management role that it was charged with.
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79. Earlier, PAPGJC had heard from Mr. Gallego about the position on unrecovered defaults
and of the situation that needed to be improved in terms of protecting members monies. The
situation had deteriorated further in the Euro zone, the crisis was ongoing and in some
European markets such as Greece, the impact had been substantial. The biggest losses had
occurred in Europe, in mature BSPs and in the most mature APJCs. Some local criteria had not
been changed for years, such as in Spain, where until recently and following a large default, the
criteria had not changed since implementation of the BSP some 25 years ago.
80. Currently there were 111 different sets of criteria. Some were not fit for purpose and
IATA was aware of where the gaps were. IATA was trying to address these very important
issues, in an appropriate way that was compatible with the consultation machinery, namely with
this group, the PAConf and the APJCs.
81. In developing the new 800f, IATA was putting in place a set of guidelines that would be
supportive to the APJCs in fulfilling their role in developing sound local financial criteria.
82. Following the last PAConf, IATA had continued the consultation process and had
received feedback from a number of parties, including airlines and agents, on the revised 800f.
83. Mr. Gilmartin then handed over to Ms. Livia Fong Yan, IATA Manager Risk
Management, who gave a presentation on the work that had been done since October and the
results of the impact assessment.
84. Following the presentation, an agent representative commented that despite the
apparent further analysis conducted in the interim as shown in the presentation, the resolution
text was exactly the same as it had been in October 2011. Knowing what was IATAs real
intent, he thought the impact assessment was purely a cosmetic exercise. He wished to make
the following statement on behalf of the entire ECTAA/GEBTA and WTAAA delegation:
85. There were differences between national markets and legislations not only in EU
Member States but also worldwide and these differences made it impossible to determine
workable global criteria, whereas local criteria could precisely fit the characteristics of each local
market.
86. Over the last 3-4 years the APJCs globally had been working extensively on reviewing
local financial criteria, which had been amended in no less than 22 countries or areas and this
was an ongoing process in other markets. The APJCs were even required by the PAConf to
take action to review local financial criteria and these efforts had resulted in numerous revisions
which were starting to produce results.
87. The agent delegation considered it would be counterproductive to put aside the local
financial criteria resulting from the work conducted by the APJCs in order to review whether
these new local financial criteria were indeed effective. The agents were of the strong opinion
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that global criteria would remove from the APJCs their main role and will give concern that the
dialogue between agents and airlines would go at a local level.
88. This was reinforced by the fact that IATA would be reducing its local presence, and
where for example the North Africa Country Manager would have to look after a dozen different
countries further worsening the situation.
89. More worrying, was that the said global criteria would result in 60% of accredited agents
failing to meet the standards and having to provide a substantial financial guarantee to IATA.
This would result in long-standing agents being forced to provide new guarantees and after the
financial crisis of 2008, this would result in a number of agents relinquishing accreditation,
further reducing the airlines distribution network. The entire agent/airline relationship would be
spoilt.
90. The proposed text also disregarded certain balance sheet assets but included matching
liabilities which further worsened the situation and to some to some extent could result in more
fraudulent activity, which nothing had been done to address. It must also be stressed that no
consideration had been given to the question of airline default.
91. The proposed financial criteria would increase the onerous level of the programme and
also raise legal concerns from the competition point of view because it was making agents
participation even more disproportionate than now.
92. The agent delegation from ECTAA/GEBTA and WTAAA were opposed to the changes
and did not support the proposal.
93. The PSG Chairman thought the Agents would be pleased to hear that PSG earlier in the
week had proposed changes to the proposed new 800f. There would be changes to the first 9
paragraphs and it would be stressed that these were guidelines only, making it clear that the
APJCs would continue to decide financial criteria to be applied on a country-by-country basis.
The intent was exactly as stated in the document, that these were guidelines only and not to be
mandated in any market. He suggested the Agents wait to see what the revised text looked
like. This would be produced in the next 6-8 weeks and when available, would be sent to the
PAPGJC for review and final input before it went onto the PAConf agenda in October, following
a final decision at PSG in September.
94. An agent representative stated that UFTAA fully supported the views expressed by
ECTAA/GEBTA and WTAAA. UFTAA totally opposed the way this had been done. The issue
of consultation was an unfulfilling declaration and this was a good example of how a full
resolution came to be on the table. UFTAA would be sending a document from their side
regarding this proposal. Although it was presented as only a guideline, as far as he understood
the IATA system, guideline was another word for recommendation and at the end of the road,
this was already happening in the field and these guidelines would be the minimum applicable
criteria.
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95. In his eyes, this was a crazy move. It was important that it be noted this was
unacceptable to UFTAA and he called on IATA to get into the real consultation process with the
agents about this, which was a huge issue for the agents. It would affect the number of agents
in the programme and he urged IATA not to follow the path or the timeframe set out in the
presentation.
96. Another agent representative stated that the project did not seem like a set of guidelines
when one looked at the roadmap where changes to local financial criteria were to be agreed by
2013.
97. An airline member tried to provide some measure of comfort to the agents, pointing out
that the 12 pages of resolution text were only a proposal for the time being. PSG had agreed
that certain parts needed changing. He personally would never agree to the resolution as it was
written here. It was a guideline only. Control and development of local financial criteria was still
in the hands of the APJC agents and airlines together and would remain so. It was currently
called a framework and was still a framework. Each APJC had the possibility to look at this and
decide whether their criteria were fit for a good sound programme. The APJCs did not have to
make any changes. It was the same problem in his country and would not have been accepted
had it been mandatory for the APJC. There were gaps in certain criteria, especially in Europe,
and this was dangerous for the programme and for the agents also. If they did not close those
gaps, they would be on a dangerous path but it would be done through the airlines and the
agents working together to address the issue at the local APJC level. However, many APJCs
lacked expertise to develop strong criteria and this was where they needed assistance from
IATA.
98. An agent representative felt the guidelines would become more than just guidelines. It
was an IATA document appearing in resolution and the expectation would be that these
guidelines should be accepted as a minimum. That the industry needed an 800f was not
disputed. However many concerns had been expressed by the agents and he felt it would be
best to have further meeting with people sitting around the table once the revised text became
available. This might overcome many of the fears that had been expressed on the agents side.
99. Another agent representative advised that in all the time he had been attending these
meetings, he had yet to see any data that distinguished between bust-outs and fraud. Until he
saw that data, he could see no need to change the local financial criteria. He felt that this data
was being kept from them, as it was more advantageous to the argument for moving to global
financial criteria. If implemented, this proposal would cause extreme harm to the travel agent
community worldwide.
100. Also from the agent delegation, a representative stated that WTAAA were absolutely and
completely opposed to the notion of this resolution. He reported that a new set of financial
criteria had recently been implemented In the Australian market. This had followed a protracted
period of consultation, to find a set of financial criteria that worked for the Australia market and
that was acceptable to all parties. If during that process, the APJC had also been required to
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address the new 800f, the agents would have walked away from the table. He strongly urged
IATA to withdraw this document. The notion of consultation and review of financial criteria by
the APJCs was already there. If there was more pressure to move to a global set of criteria,
there would be pushback.
101. The Chairman reconfirmed that, as stated by the PSG Chairman, the new draft 800f was
a framework, benchmark, guideline whatever they wished to call it - to help those who needed
it. Local financial criteria would always be decided by the APJCs and remain at that level. As
highlighted, some APJCs had already strengthened their criteria. Nobody was looking for the
imposition of global criteria in the markets, but there was a desire to reach some common
standards.
102. The Chairman suggested that a new document be produced incorporating the
amendments requested by PSG, and provided to PAPGJC. She would use her Chairmans
prerogative then to decide if a one day meeting (probably in September) was needed to go
through the revised draft and provide another opportunity for comment before the document
went forward to Conference. Suggested participants in that meeting would be Brian Barrow,
Isabelle Leroy, Tony Berry, Johannes Ernst, Armin Venencie, Chris Gilbey, Javier Gallego and
Livia Fong Yan.
103. In further discussion, the question was asked why the guidelines needed to be included
in resolution text and why they could not simply be sent as a separate document to the APJCs.
Mr. Lugo advised that precedents in other cases where guidelines or a framework had been
used before by carriers and others as guidance, such as in Resolution 800f and 850m as it
existed today.
104. An agent representative stated that this was a very serious issue for the agents and the
associations would need to consult with their members. He could accept the Chairmans
suggestion of holding a small meeting to review the revised text, on the condition that the
revised text was provided well in advance and that Mr. Forsdahl was also part of the group.
105. The Chairman agreed to both of these conditions.
106. Mr. Popovich felt that in terms of the consultation process, this was a good way forward.
107. It was agreed that the revised text would be circulated to PAPGJC no later than 15 June.
It would be sent to PSG beforehand to ensure their suggested amendments had been
accurately incorporated and once they were satisfied with the new text, it would be sent to
PAPGJC, recognizing that there would be further input from the travel agents before it went to
Conference. The Chairman would use her discretion to decide whether to call a one-day
meeting in September of the small group designated to discuss the matter further.
108. The agent representative agreed to follow the process outlined. Depending on the
feedback received from their members, there could be value in having a meeting in September
or there could be a blank refusal to discuss it any further.
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Action: Secretary
ITEM 12 STATUS OF EMD DEVELOPMENT
109 PAPGJC noted the very comprehensive report on the development of the EMD. Asked
whether any problems were anticipated with interline agreements when the deadline came up, a
member advised that at this point they were not expecting any. There were still two years to go
and discussions had taken place, but in most cases this would be dealt with bilaterally by those
airlines using the EMD. If later it appeared there would be problems, these would be picked up
in the next meetings.
ITEM 13 ECTAA/GEBTA SUBMISSION OF AGENDA ITEMS
110. ECTAA/GEBTA had submitted a paper detailing a number of discussion items for the
meeting, which were addressed as follows:
111. Items 1, 2 and 3: dealt with under previous agenda items.
112. The Chairman advised she would ensure there was a communication on the subject of
ADMs sent to IATA Members. Mr. Lugo confirmed that IATA had sent communications to
airlines in the past reminding carriers of their obligations under the resolutions. The
communication could be limited to that and nothing else. It would be up to the airlines to
implement accordingly.
Action: Secretary
Items 4 and 5: Update on modifications in BSPlink
113. Mr. Gallego advised that three new features would be implemented in BSPlink, based on
discussions at the Singapore meeting. Firstly, mandatory contact details for ADMs. IATA would
not be able to validate the quality of the information but could validate that the fields had been
populated. If the information was not input, the system would send the airline a message that
the information was not complete. This development was in the testing stage and anticipated
for deployment end-April.
114. The second modification related to ADM acceptance 30 days after default. As a result of
changes adopted at PAConf/34, BSPlink would be modified to accept ADMs for agents in
default for up to 30 days following the default action. This development was in the testing
phase, planned for release later in April.
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115. The third feature, ensuring the processing of ADMs within 9 months of the final travel
date for refunds, entailed a more complex development. It was not possible to do this if the
ticket number field was not populated. IATA was in the process of completing the due diligence
exercise and the test release phase was planned during May, going live at the end of May or
early June.
116. The Chairman asked Mr. Gallego to explain with the minutes how stakeholders would be
informed of these changes as they came into being.
Action: Secretary Please see April and May BSPlink newsletters for Agents
117. An airline member explained that he had put a proposal to PSG earlier in the week
relating to the pushback of a disputed ADM. He had asked IATA if it would be possible to
change the process because when an agent disputed an ADM, there was a possibility that the
airline rejected it. That meant there had to be an agreement that the agent accepted the
rejection. The member had asked IATA if it would be possible to incorporate this process in
BSPlink.
118. Mr. Gallego advised that in principle he did not believe it would be a problem to
implement this. However, IATA needed to conduct a full analysis and he would report back on
this issue at the next meeting.
Action: Secretary
119. Item 6 Dealt with under Item 25.
120. Item 7 It was confirmed that Mike Muller on the Passenger Services side would shortly
be organizing the next meeting of the ASTWG, probably for some time in September. Any
agenda items should be sent to mullerm@iata.org.
121. Item 8 The Resolution Advisory Group was under the auspices of the Passenger
Services Conference and an update would be provided to that meeting.
122. Item 9 Dealt with earlier, when it had been agreed to pick up on the UFTAA proposed
revised text.
ITEM 14 ONGOING AGENCY DEBIT MEMO PROBLEMS
123. PAPGJC referred to the revised Item 14 relating to ongoing ADM problems and a
proposal for an amendment of Resolution 850m submitted by UFTAA.
124. An agent representative explained that thousands of working hours every month were
wasted by travel agents dealing with ADM issues. If all the ADMs were written within the rules
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of the ticket, it would greatly simplify the business and working practices. The paper proposed
making it obligatory for the airlines to provide notification of all type of charges and amounts via
the ticket rules only, thus linking ADM policy to ticket issuance.
125. In discussion, the airlines were unsure whether this would be possible. It was suggested
that the proposal would need to be discussed with ATPCO to see if it were feasible.
126. The Chairman advised that she would refer the item to the ASTWG and ensure that any
research required was done before the meeting. She would let the agent representative know
the name of the person in charge of this.
Action: Chairman contact is David McEwen (mcewend@iata.org )
ITEM 15 IMPACT OF AIRLINE CESSATION OF OPERATION ON AGENTS
127. This item was a revised submission from UFTAA suggesting a possible resolution
setting out how the BSP, agents and airlines were to act in the event of an airline bankruptcy.
128. An agent representative reported that In the last 5 years about 18 airlines had gone out
of business. He believed that this group should agree a process to clarify how the parties
should react in these circumstances. Given a system such as the BSP where there was a
standard for everything, this area was completely open. There were many options that could be
considered and he felt this group should start to develop some kind of process to cover this
area.
129. Mr. Gallego reported that airline participation and suspension activities had been
centralized in Geneva mainly because it was a global action. IATA had to handle airline
suspension very carefully, and before any announcement was made there was a structured
internal consultation process to go through involving several areas of IATA. The Agency
Administrator took the final decision to send out the suspension notice, with the aim of
protecting the system, other airlines, the travel agents and the passenger. IATAs main concern
was to ensure coverage of all potential refunds and liabilities in the system. This was not
always possible if it related to a bankruptcy when an Administrator was in charge, but the
intention was to try and protect the integrity of the system.
130. Mr. Popovich confirmed that there were strict rules covering both IATA members and
non-members that were set by the Conference and which IATA applied with zero tolerance.
Often the action IATA had to take was not popular but the process was strictly adhered to. An
airline could be suspended because of bankruptcy, because they had stopped flying, or
because of unpaid bills. If an airline was suspended from the BSP/CASS, IATA would have a
formula to obtain a security deposit without which the airline could not operate in the BSP and
CASS. This action was taken as soon as possible in order to protect both consumers and travel
agents.
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131. An agent representative advised that when an agent went out of business, the
procedures to be followed were very clear, but not so on the airline side. He reiterated that this
group should look at developing some procedures to address this. Currently, when IATA
agreed a security deposit with the airline, the details of the agreement were not disclosed and it
was impossible to know how to manage potential damages from the agents perspective.
132. Mr. Popovich explained that there were two different kinds of action involved, the first
being reinstatement of an airline into the system, and the second negotiation of a refund
agreement. This was an important step. IATA could not always guarantee that the full refund
amount would be covered but did its best in terms of preventative measures in the system. In
relation to the Malev situation, there were legal issues preventing IATA taking action despite
having a refund agreement in place. When it came to suspending an airline from the system,
IATA acted immediately with the goal of 100% completion of the process within 24 hours.
Within the SOP covering this activity, the communication process included a standard message
to the travel agent community.
133. Turning to airline participation in the BSP, the Chairman advised that non-IATA carriers
when joining the BSP agreed to abide by the resolutions and were treated the same as IATA
members.
134. An agent representative advised that under the General Concurrence rules in Resolution
850, IATA had far more power to attach certain conditions to participation in the BSP by non-
IATA carriers. Mr. Lugo believed that the rules for participation by IATA members and non-IATA
carriers were the same. In respect of the form of general concurrence, it was important to
remember that the right to participate in the BSP was an automatic right of all IATA airlines that
operated scheduled passenger services. IATA did not obligate the member to participate in the
BSP. The member signed a counter indemnity once and this covered all BSPs. Attachment E
to Resolution 850 contained the Counter Indemnity Agreement for non-IATA members and spelt
out their obligations. Although he did not believe there was any discrimination between
participation in the BSP by IATA members and non-members, he would give this further study.
135. The Chairman advised the agent representative that if they wished to put a firm proposal
to the next meeting in relation to this item, they should do so. In the meantime, Mr. Lugo would
reexamine the counter indemnity texts.
Action: Agent Representative / Senior Legal Counsel
ITEM 16 PROVISION OF FINANCIAL GUARANTEES
136. Discussion on this item was deferred to Item 27.

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ITEM 17 APPLICATION OF RESOLUTION 820d, PARAGRAPH 6 PROVISIONS
137. An agent representative presented this item on behalf of UFTAA. It highlighted

provisions in Resolution 820d where the Travel Agency Commissioners were charged with filing
TAC decisions with IATA, WTAAA and UFTAA. The TAC had not done so with ECTAA/WTAAA
or UFTAA and UFTAA were asking if the TAC could start filing their decisions as required by
resolution. The agents concern was that the TAC annual report was quite old by the time it
came out, whereas if decisions were received as they were made, the parties would have a
better feel of what was going on in the markets. If there was a problem of confidentiality, the
TAC could be reassured by knowing that they did not have to file anything other than their
decisions. It would help to improve the transparency of the process.
138. It was agreed that the Travel Agency Commissioners would be instructed to comply with
the resolution and if there were any problems, raise these to PAPGJC.
Action: Secretary
ITEM 18 TRANSPARENCY SOUGHT ON AIRLINE TICKET TAXES/REFUND PRACTICES
139. Mr. Lugo advised that this issue had to be explored with the carriers concerned. There
was nothing that this body could do about the issue and there was no further discussion on the
advice of IATA Senior Legal Counsel.
ITEM 19 NEW APJC PAKISTAN UNDER RESOLUTION 818g
140. Two papers had been submitted under this agenda item, following a request by the last
PAConf for UFTAA to look into the problems in Pakistan and specifically why the APJC there
was not meeting. The agent representative explained that UFTAA had submitted the original
agenda paper plus a supplementary paper with additional information following a visit by UFTAA
to Karachi. The supplementary paper at Attachment A gave a report on the situation as of a
week ago.
141. The APJC in Pakistan, under Resolution 818g, had never met. The position of the IATA
Secretary of that body was that the travel agents association had not nominated delegates to
the APJC which would have been equally acceptable to the other parties. As a consequence,
the Agency Programme had been on hold ever since and the Country Manager had gone ahead
running the Agency Programme as he saw fit. Thus the financial standards for accreditation
had never been considered, let alone debated. The local IATA office would not accept names
from the agency side until proper elections had taken place. This was an outrageous situation.
Things were going very sour and the matter was now going to court. A solution was urgently
needed and IATA should send someone to Karachi to sort it out and get the system running
again.
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142. The PSG Chairman advised that PAConf had always advised IATA not to get involved in
the selection of agent delegations. As there were no problems in calling an APJC meeting, he
believed the travel agency associations should sort out their own representation and turn up at
the meetings with the appropriate number of representatives.
143. Mr. Popovich advised that he would take this up internally to ensure there was action to
call the APJC.
Action: Secretary
ITEM 20 PAYMENT FOR COLLECTION AND ACCOUNTING OF TAXES CHARGES
144. On the advice of Senior Legal Counsel that this was an inappropriate item on the
agenda, there was no discussion on this paper.
ITEM 21 REPORT OF THE PAPGJC WORKING GROUP (PWG)
145. Mr. Gilmartin presented the report of the PAPGJC Working Group (PWG). He was
pleased to report that the PWG had been very active, had conducted meetings through a series
of conference calls attended by both the agents and airlines. The group had also benefited from
input from IATA subject matter experts, namely Dave McEwen in respect of the Fraud
Prevention Working Group and Christophe Kato from IATA Card Services.
146. There were tangible outputs from the Working Group in two key areas. The first was
the sharing of information in connection with phishing emails, where the group had reviewed
action taken by IATA to alert agents to the risk of such emails. The second was an update of
Section 5 of Resolution 818g relating to security standards, to overhaul outdated provisions
written for paper tickets and bring these into the electronic era.
147. In respect of the changes to Section 5, an airline member advised that the proposal had
been received late and more time was needed to study it.
148. An agent representative reported that his ECTAA colleague, who had participated in the
working group but was not present at this meeting, thought that the group had done some really
good work. The efficiency of the group was acceptable but attendance was sometimes low and
could have hindered discussions. The working group member would be interested to hear the
views of the delegates today to the proposals discussed by the working group. The report
mentioned an item that had been discussed at length, namely search control and detection
through new technology controls. Both the airlines and the agents were interested in looking
into that matter. If the only outcome of the PWG was the changed Section 5, in her opinion the
outcome of the group would be incomplete.
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149. Another agent representative also shared the feeling that the PWG had been a
constructive and positive experience. Perhaps in the future other topics could be referred to the
group and it could be used as a mechanism to resolve issues.
150. Another agent participant in the group recalled that the PWG had also explored splitting
fraud into two distinct areas: firstly unsolicited emails asking travel agents to provide
information to gain access to their systems; and secondly unsolicited emails asking travel
agents for reservations for groups or last-minute travel. He would also support proposals to
modify Resolution 830d, which provided against an agent cancelling a booking without the
specific request of the customer. In his view, there was an opportunity for an agent to cancel a
ticket before it ended up as an ADM dispute.
151. The Chairman thought this was an interesting point, as the contract of carriage was
between the carrier and the passenger and there could be legal consequences. She suggested
referring the issue to the GDS in the ASTWG to see if it could be progressed. In her view, if
they wanted agents to be able to cancel a booking, the ticketing rules would need considerable
modification.
152. It was agreed that this item should be referred to the ASTWG for review. The PWG
report and proposed amendments to Resolution 818g would also be sent to ASTWG for review
and placed on the Conference agenda.
Action: Secretary
153. In respect of the organization of the Working Group, Mr. Popovich agreed that IATA
needed to improve on the efficiency of these meetings and take a more proactive approach than
in the past. The original purpose of the PWG had been to find topics where the airlines and
agents could work together. The question now was, what other topics of mutual interest other
than fraud prevention would be suitable for referral to that group?
154. It was agreed to give members a month or so to come back with some suggestions.
Action: PAPGJC members
155. Mr. Gilmartin raised the question of whether the group could also look at other solutions
for holding meetings, perhaps replacing conference calls with a social media platform. He
would do some research to see what the options were. A member airline advised that he would
need to check that participation through a social media platform was allowed by his company.
Action: Secretary
156. The Chairman thanked PWG for their work and expressed satisfaction of the tangible
results that had stemmed from their meetings.
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ITEM 22 ISRAEL
157. Mr. Gilmartin provided an update of the Israel situation and action IATA had taken to
disband the AIP, as instructed by PAConf, and to migrate accreditation activities to IATA.
158. An agent representative wanted to talk about some principles relating to this situation
which were even more important to the airlines than the agents. Firstly he understood that
closing gaps was important. Item 10 on the agenda reporting on the results of PAConf/34
stated under the item relating to the implementation of 818g in Israel that PAConf requested
IATA to take action to disband the AIP. Yet in the PAPGJC agenda paper, the report stated
that IATA had been instructed by the Conference to take this action. He believed there was a
big difference between the two and would be interested to hear the explanation of this gap.
PAConf/34 had also requested IATA to have further discussion with the national carrier on
moving the market to Resolution 818g, with the inference that these two steps would be taken at
the same time. In his view, IATA was only implementing the first half of the agreement at
Conference. This was a mistake. He would be interested to know how Conference had the
power to instruct such action to be taken. It concerned the capacity of the Conference to
instruct or request such action to be taken as this was a move against an airline position and
might come up again in the future.
159. Another point the agent representative wished to highlight was that following a meeting
with the IATA representative, the agents had been asked to provide a paper describing the
amendments that would be needed to make 818g acceptable in Israel. They had duly
submitted this information but until today had not received any response to their paper from
IATA. None of the issues raised had ever been discussed with the agents. This issue was
raised now for the record as AIP Israel no longer existed.
160. The PSG Chairman explained that the power to establish or to disband an AIP rested
with the Agency Administrator. However the Agency Administrator would not act unless he had
guidance or interest from the carriers. The reality in this situation was that the Conference had
given Israel numerous years to get itself in order and to comply with what had been happening
in every other country in the world. Conference had been extremely frustrated that Israel was
the only country with a fully operating BSP and an AIP. It had therefore been a strong request
but equally if it was expressed as an instruction, that was how it was felt. The AIP had now
been disbanded. There were very few AIPs left, and this particular situation was unlikely to
happen again.
161. The agent representative asked where he could find Conferences capacity to instruct or
request anything from anyone. Was this action covered by resolution? Mr. Lugo advised that
this was covered by the Provisions for the Conduct of the IATA Traffic Conferences and he
would forward a copy of the Provisions to the agent representative.
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Action: IATA Legal
162. In relation to the paper provided to IATA detailing changes that would be required to
818g, Mr. Popovich thanked the agent representative for raising this issue. IATAs objective
had been to make the transition from the AIP as simple as possible. The step beyond that was
migration of the market to Resolution 818g. Israel was the one BSP in the world that was out of
synch with all other markets, and he would like to pick up again on moving to 818g. He had
given the Israel situation much attention, having personally visited the market. IATA
Management too had taken time to make sure the transition from the AIP had been as smooth
as possible. He wanted to understand the obstacles in moving to 818g and would contact the
agent representative personally to discuss the issues raised in their paper.
163. The agent representative thanked Mr. Popovich for this commitment.
Action: Mr. Popovich
ITEM 23 WPS 2012 AND PASSENGER WEEK 2012
164. Mr. Popovich advised that the next World Passenger Symposium would be held week
commencing 15 October 2012 in Abu Dhabi. The theme would be the same as last year and
include elements of interest to the travel agent community. The full schedule of commercial and
industry events, together with details on how to register, would be released shortly.
165. Mr. Popovich agreed to check that the travel agent representative from Israel would be
able to attend the event.
Action: Secretary
ITEM 24 AGENCY PROFILE DATA COLLECTION
166. Mr. Gilmartin advised that this paper, submitted by IDFS Business Development unit,
was self-explanatory. It described how agency profile data would be collected from agents at
the time of applying for accreditation, through a standardized form to be filled in on a voluntary
basis.
167. An agent representative stated that IATA was making commercial use of this data and
this could be against legislation in some countries. ECTAA would like to raise that question and
have an answer in due time.
168. Mr. Gallego confirmed that IATA was creating a database of agent information. It was
however only on a voluntary basis. If at a later date IATA decided to do something with the
data, IATA would of course respect all legal data privacy rules.
Agenda Item: G2
Revision No.: 0
Date: 15 Aug 12
Attachment A
Page: 26 of 31
ITEM 25 IATA AGENCY FEES
169. Speaking to their submission, a WTAAA representative advised that they accepted the
action taken at the last Conference to align agency fees. However they believed that as word
got out about the reduction in the number of the IATA offices and consolidation into the hubs,
IATA would need to do more to communicate the value proposition of the IATA Agency
Programme. It had been presented not as a cost-cutting exercise but a restructuring that would
cost even more than today. Yet everything would be done miles away, it was difficult to get
responses to enquiries, and his association was getting a lot of phone calls from agents asking
who could they talk to in IATA about their problems?
170. This was an important issue. He asked IATA to make sure the value proposition was
well circulated and that the Country Managers were properly briefed on how the message was
distributed. His association offered to help with this, in the spirit of being in this together, if it
meant getting fewer phone calls from agents as a result.
171. Mr. Popvich fully agreed with the comments in relation to the value proposition, which
was just good business practice. He would make sure this happened. In terms of the pricing
alignment exercise, the deed was done. The agenda paper put forward by WTAAA set out two
options for consideration by PAPGJC for onward transmission to Conference. The proposals
had been reviewed by PSG, who had agreed with WTAAAs preferred option 2.
172. PAPGJC agreed to send Option 2 forward to Conference.
Action: Secretary
ITEM 26 AIRLINE COLLAPSE, FORWARD SALES HELD IN BSP BY NON-IATA

MEMBERS
173. A representative from WTAAA presented this item as a discussion document and was
not necessarily looking for decisive action from this group other than to put the issue on the
agenda. The paper highlighted two fundamentally different points. The first related to non-IATA
members being allowed into the BSP and how these carriers were assessed fit to participate.
Recent experience with Air Australia had revealed that despite having only $440,000 in the
bank, the airline had gone into administration owing nearly $36m in advance ticket sales.
Perhaps IATA should look at the way an airline was allowed to enter the BSP, particularly when
it was not an IATA member.
174. The second point raised concern about the BSP as a payment method. More and more,
payment methods across the internet were being developed. It was becoming clear that the
BSP was an inefficient and deficient payment method compared to the protection afforded by
payment by credit card. IATA should look to see what safety mechanisms could be built into the
Agenda Item: G2
Revision No.: 0
Date: 15 Aug 12
Attachment A
Page: 27 of 31
BSP to protect travel agents and ensure they continued to use the BSP as a method of
payment.
175. The Chairman advised that they had discussed participation on non-IATA carriers in the
BSP earlier in the meeting. She recalled that some time ago, the BSPs used to ask such
carriers for a cash deposit as a condition of joining the BSP. Would it be possible to look again
at that?
176. The PSG Chairman confirmed there used to be a levy paid by non-IATA carriers as a
kind of security (1% above that normally applied to IATA members based on the sales
throughout the year) but that was dropped when ISS took over the operation of the BSPs.
177. Mr. Lugo advised that IATA had to be careful in not making the conditions of
participating in the BSP too onerous for carriers that wanted to distribute their product through
the BSP network.
178. An agent representative thought that a potential way around this was rewriting
Resolution 890 to allow more credit card sales. If there were more card sales, the level of
default would go down and credit card companies would be responsible for reimbursing the
passenger.
179. The Chairman asked if there was any interest in pursuing the issues raised in point 3 of
the paper. The PSG Chairman advised that PSG had considered a proposal relating to agent
own debit cards. There were all sorts of difficulties but the proposal had not been thrown away
yet and might well come to fruition. The biggest problem identified had the potential for abuse.
180. An issue was raised about the timeliness of IATA communication when a particular
airline was in trouble. The Chairman advised that IATA could not act before there was actual
proof of failure, otherwise it would be accused of provoking that failure. IATA intervened as
soon as it could.
181. Mr. Lugo advised that IATA could not act on rumour from the local market nor send out
an alert that an airline may be facing financial problems. There was a lot of erroneous
information that could be out there and place IATA and its member airlines in legal difficulty if
acted upon. IATA took action when it was appropriate through a variety of means and would
only act when the evidence available was irrefutable.
182. A member airline advised that in the UK the CAA was responsible for assessing the
financial viability of carriers and undertook an annual review of all airlines. An agent
representative agreed that in Europe there was legislation for the national authority to check the
financial viability of an airline. However that legislation only empowered national authorities to
withdraw the AOC in case of insufficient finances, which accelerated the airlines failure and did
not provide any protection.
Agenda Item: G2
Revision No.: 0
Date: 15 Aug 12
Attachment A
Page: 28 of 31
183. The agent representative thanked members for their feedback. He would take away the
notion that he had raised these issues and may raise again at a future meeting.
184. Mr. Popovich advised that under Javier Gallego, Marco Alvarenga was in charge of
Airline Management and Suspension within IATA. IATA could not act unless there was clear
evidence. However IATA was doing its best to monitor the situation, to be proactive and to
contact the airline in a timely manner if there was a risk. It was in the airlines interest to agree a
security deposit with IATA. Perhaps IATA should promote to BSP airlines the merits of
engaging with IATA for a security deposit, which would give some confidence to the market.
ITEM 27 DEFAULT INSURANCE PLANS FOR AGENTS
185. An agent representative spoke to this submission from UFTAA describing the situation in
three markets Central West Africa, Malaysia and Tunisia in respect of default insurance or
similar programmes. IATA was currently conducting a review of all financial securities schemes
which would be completed later in the year. The paper raised a number of questions. PAPGJC
agent representatives were anxious that there had been a hold in the progress of the
development of default insurance programmes. Had the study being conducted by IATA been
authorized by the airlines, or was this purely an IATA decision? Was it right for the APJCs to be
excluded from any decisions when it concerned financial products of agents that was under their
oversight?
186. Mr. Gilmartin was concerned to hear about some of the points raised. Firstly, he did not
understand why it had taken 15 months for the agent representative to be given a copy of the
criteria governing approval of providers of financial securities. This information was published
and should be readily available.
187. He also did not understand the situation in Tunisia and why the APJC had not been able
to meet. It was a simple matter to call a meeting, particularly if the agents were keen to attend.
PAConf and the Agency Administrator had been supportive of the special economic
circumstances of the local agents with regard to the Arab Spring and so on, and had deferred
the deadline twice for the provision of bank guarantees. The APJC Tunisia, having agreed new
criteria with the full consent of the Tunisian agents, had recommended new criteria to PAConf.
These new criteria were subsequently endorsed and financial reviews were undertaken. A
number of agents did not pass and were required to provide bank guarantees. Conference
deferred the deadline in order to assist the agents locally. The fundamental point here was the
need to protect IATA members and apply the local criteria. IATA was obligated to follow
through with the necessary guarantees to protect airlines monies.
188. In terms of agents initiating an alternative form of security, this was a recognised
process. However, IATA had legitimate concerns regarding the plethora of security schemes in
place worldwide, of which there were currently 23 that were accepted globally. These schemes
varied in structure, financial soundness and consistency. In terms of the SISS, IATA was
looking for best practices and standardization insofar as this was appropriate market by market.
Agenda Item: G2
Revision No.: 0
Date: 15 Aug 12
Attachment A
Page: 29 of 31
Bank guarantees were the most secure form of security. IATA tested the financial soundness of
an agent in accordance with the local criteria and against the financial documents. If the agent
was then found not to be financially sound, IATA required a bank guarantee or other security
acceptable to IATA, which IATA had to ensure were fit for purpose. That was IATAs first
objective and that was a legitimate role that IATA was tasked with under its risk management
responsibilities.
189. DIP schemes were provided for under Resolution 850p and IATA was charged under
850p with developing provider criteria. PAConf had delegated to IATA the task of determining
the fitness of would-be DIP scheme providers to be evaluated and approved.
190. These criteria were developed by IATAs subject matter expert in the Risk Management
& Insurance Dept. in YMQ, together with IATA Legal. The criteria had been developed and
were publicly available.
191. Although there were many providers worldwide who were seeking to provide these
products, these providers did not necessarily meet IATAs requirement of an A rating. The issue
was that local providers seeking to offer these products could only get that rating by seeking re-
insurance. This was complex because IATA had to review the local providers and the re-
insurers to make sure the product offered was sound. Mr. Gilmartin advised, to his
understanding, there were only 2 re-insurers globally that could achieve the required A rating
and currently IATA was in two specific and separate disputes with one of these entities.
192. There was therefore currently a freeze on the implementation of further DIP schemes
pending review.
193. In respect of the Central West Africa FISAVET mutual fund, this was a different type of
entity. IATA had concerned with respect to the well-being of this trust fund because it had failed
to pay out on a previous occasion, which had necessitated IATA activating the bank guarantee
that underwrote the fund.
194. For Malaysia, it was not a case of provider approval but expiration of the current DIP
scheme. IATA had given the agents in the market two months to provide an alternative form of
security before expiration of the current scheme. In the meantime, if it were possible to find an
alternative provider the DIP could go ahead as an extension of an existing scheme. His
understanding was that the likelihood of that in reality was not very high. IATA had provided fair
notice to the agents to provide an alternative form of security. If that was a problem for the
agent, that was unfortunate.
195. An agent representative from the Malaysian market pleaded for an extension for another
two months to resolve the issue. Mr. Lugo advised that at this point and given all the
information available, the matter should not be discussed at this meeting. There had been an
exchange of correspondence and this was not the forum to reach an agreement on the situation
at hand. Mr. Lugo also took the opportunity to remind attendees of the obligation to keep this
conversation confidential under the terms of Resolution 892.
Agenda Item: G2
Revision No.: 0
Date: 15 Aug 12
Attachment A
Page: 30 of 31
196. Another agent representative referred back to the Tunisia situation. Mr. Gilmartin
maintained IATAs position that an APJC meeting should be called and he would insist on this
action being taken. The Country Manager for Tunisia had recently left IATA and a new person
was now responsible for these matters. He saw no reason why urgent and immediate action
should not be initiated in short order.
Action: Secretary
197. An agent representative asked whether IATA could ensure an emergency APJC meeting
was also called for Malaysia to iron out the issues related to the expiry of the DIP scheme. Mr.
Gilmartin advised that he would consult with Regional Office in Singapore to get their
understanding of the situation and request a further meeting of the APJC if they believed that
action was appropriate.
Action: Secretary
198. The agent representative submitting this item asked where was the Conference mandate
to authorize IATA to regulate the insurance industry. There was no resolution covering this and
he thought this bore reflection because it could turn into a dispute or regulatory intervention as
he had heard such remarks on the cargo side.
199. The Chairman advised that IATA undertook this action in the context of being charged
with protecting the airlines monies through the BSP.
ITEM 28 DEFAULT ACTION FOLLOWING INCIDENTS WHEN MONIES HAVE NOT BEEN
INVOLVED
200. The Chairman reported that PSG had sympathized with the issue set out in UFTAAs
paper relating to the accumulation of technical irregularities. She asked the UFTAA
representative to complete the paper by adding the definitions for Irregularity and Discrepancy
and submitting the paper to the next PSG meeting for formal consideration.
Action: UFTAA Representative
ITEM 29 ANY OTHER BUSINESS
201. No AOB items were raised.

Agenda Item: G2
Revision No.: 0
Date: 15 Aug 12
Attachment A
Page: 31 of 31
ITEM 30 - DATE AND PLACE OF NEXT MEETING
202. The next meeting of PAPGJC would take place in Abu Dhabi the day prior to PAConf/35.
203. Before closing the meeting, the Chairman expressed her disappointment that so many
members had left the meeting early. She would give consideration to how the meeting could be
structured in the future to ensure efficiency and that all participants stayed to the end.
204. The Chairman thanked members for their input and looked forward to seeing everyone
in Abu Dhabi.
205. The meeting closed at 18.00 hours.

Agenda Item: G3
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 1
REPORT OF APJC ISRAEL
Council Activity since PAConf/34

Meeting Date held Key Issues dealt with and outcome:
Number
2 July 16 2012 Consumer Protection Bill, Airline ADM, Airline communications in
market, more frequent remittance.
Composition No. airlines _5_____/ No. agents _5_____
Codes of airline members: LY,UA,BA,SN,LX,
Agents:Olami,Ornitours,Ophir,Issta, Ganim
Changes to locally agreed criteria that require Conference action:
n/a
Remittance Frequency:
Monthly
Date Local Financial Criteria last Changed:

2007
Is VMFR Available in this market?
No
BSP Related Information

Defaults: Jan-Dec 2011: YTD 2012:
Number: 4 3
Currency: USD USD
Default amount: 2.107 M USD 655 K USD
Recovered: 333 K USD 521 K USD
Amt. Outstanding: 1.733 M USD 134 K USD
Other information of interest to PAConf:

After years of lack of dialogue between airlines and agents, APJC has become a method of
meaningful consultation and dialogue in market.
Report Reviewed and Approved by Council Chairman:
Mrs.Iya Magen (LY) (Date report approved)

Agenda Item: G4.1
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 1
SUMMARY OF APJC REPORTS - AMERICAS
To Note Action Required

Only
Criteria Remittance Other (pls
Changes Frequency comment)
G4.1.1 APJC Argentina, Uruguay,
Paraguay
G4.1.2 APJC Bolivia, Peru, Chile
G4.1.3 APJC Brazil
G4.1.4 APJC Canada/Bermuda
G4.1.5 APJC Caribbean
G4.1.6 APJC Central America
G4.1.7 APJC Colombia, Venezuela,
Ecuador
G4.1.8 APJC Mexico
Agenda Item: G4.2
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 1
SUMMARY OF APJC REPORTS ASIA PACIFIC

Only
G4.2.1 APJC Australia
G4.2.2 APJC Bangladesh R17
G4.2.3 APJC India R19
G4.2.4 APJC Indonesia
G4.2.5 APJC Japan
G4.2.6 APJC Korea
G4.2.7 APJC Malaysia
G4.2.8 APJC Nepal
G4.2.9 APJC New Zealand
G4.2.10 APJC Pakistan R18
G4.2.11 APJC Papua New Guinea APJC does not
meet
G4.2.12 APJC Philippines
G4.2.13 APJC Singapore
G4.2.14 APJC South West Pacific Islands APJC does not
meet
G4.2.15 APJC Sri Lanka
G4.2.16 APJC Thailand & Cambodia R11
G4.2.17 APJC Vietnam
Agenda Item: G4.2.1
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 2
REPORT OF APJC AUSTRALIA

Number
10 26 Apr 2012 The draft global financial criteria was presented by IATA along
with a comparison to the existing Australian financial criteria.
Members were asked to evaluate the comparison and feedback
their views to IATA on whether further changes to the local criteria
are required.
Composition No. airlines 6 / No. agents 6
Codes of airline members: AC, NZ, EK, SQ, QF, CX
Agents: Consolidated Travel, Globetrotter Corporate Travel, Flight Centre, STELLA Group,
Magellan Travel, Corporate Travel Management
Changes to locally agreed criteria that require Conference action: NIL
Weekly Twice Monthly Monthly Other, please state___________

1st July 2010
Yes No

Defaults*: Jan-Dec 2011: YTD 2012:
Number: _____13_______________ _______9________
Currency: AUD AUD
Default amount: AUD 1,679,230__________ AUD 693,022____________
Recovered: AUD 813,931____________ AUD 406,317____________
Outstanding: AUD 865,299____________ AUD 286,705____________

Agenda Item: G4.2.1
Revision No.: 0
Date: 15 Aug 12
Page: 2 of 2
Meeting No 9,
Date Held: 04 October 2011
Reference: Matters pertaining to ADMs issued on matters that are considered contrary to
resolution 850m by travel agents remain on the agenda for AU. This has been elevated to the
PAPGJC. IATA provided statistics showing ADM volumes and total value for tickets issued within
the AU BSP were provided to members.
(Dale Woodhouse SQ) (Approved on 08th August 2012)

Agenda Item: G4.2.2
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 1
REPORT OF APJC BANGLADESH

Number
APJC/2 27 MAY 2012 New Global Financial Criteria Guidelines( Reso 800f) &
Remittance Frequency)
Composition No. airlines 8/ No. agents 8
Codes of airline members: BG,CX,EK,MH,QR,SQ,TK,9W
Agents: BAEI TRAVELS & TOURS LTD, SHANJARI TRAVELS & TOURS, VICTORY TRAVELS
LTD, KARNAPHULI TRAVEL AGENCY LTD, SAIMON OVERSEAS LTD, TAFA TRAVEL
CONSULTANT, GULF TRAVELS, SUMA INTERNATIONAL SERVICES
Change in Remittance frequency discussion currently underway and there will be another APJC
before the PaConf to finalize weekly remittance frequency. See R17.
01 June 2011
Yes No

Number: 40 20
Currency: BDT BDT
Default amount: 329,180,865 88,018,392
Recovered: 327,464,347 85,173,242
Amt. Outstanding: 1,716,517 2,845,150

Mohammad Shah Newaz 17 June 2012
Agenda Item: G4.2.3
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 3
REPORT OF APJC INDIA

Number
34 11 May 2012 Briefing on the Finally Adopted Resolutions of the 34th
Passenger Agency Conference and discussion on
implementation of the changed Reporting & Remittance
cycle in India.
A Mail Vote proposal to the PAConf emanated by majority vote

of the Council pursuant to a Conference call post the meeting.
The proposal was for thrice monthly billing with a fifteen days
credit term per billing period until June 2014; to be reviewed for
weekly billing after June 2013. (Minutes of the APJC meeting
and Conference call are attached.)
35 20 July 2012 Reporting & Remittance India Discussion on Billing &

Remittance calendar from 01 November 2012.
Correct usage of Agency Debit Memoranda and BSP
Dispute Function Clarity on process.
Credit Card Pass-through Question about acquiring
bank/s and review of Resolution 890 covenants.
Review and Guidelines for Financial Criteria and Local
Criteria for India. Macro data of BSP India transactions and
defaults.
Governance & Sales Agency Rules India.
A fresh proposed calendar of Billing & Remittance was adopted

by majority vote by the Council for recommendation to the 35th
PAConf. The proposed calendar is outline below and minutes of
meeting attached.
Codes of airline members: AI, LH, QR, IT, 9W, QF, SQ
Agents: TAAI (Travel Agents Association of India) 4 representatives & TAFI (Travel Agents
Federation of India) 3 representatives.
At the 35th APJC meeting it was resolved by majority vote that the following proposed Calendar
of Billing & Remittance be recommended to the 35th Passenger Agency Conference for
reasons as outlined.
Agenda Item: G4.2.3
Revision No.: 0
Date: 15 Aug 12
Page: 2 of 3
- confirm effectiveness date:

Normal effectiveness (1 June 2012), or
Expedited effectiveness 01 November 2012
Agenda Item: G4.2.3
Revision No.: 0
Date: 15 Aug 12
Page: 3 of 3

1 June 2011
Yes No
Defaults*: Jan-Dec 2011 (USD) YTD 2012 (USD)
Number: 91 49
Currency: INR INR
Default amount: 558,669,460 237,510,171
Recovered: 263,248,507 150,895,688
Outstanding: 295,420,953 86,614,483

As above.
(Name of APJC Chairman) (Date report approved)
Mr. Pankay Srivastava 06 August 2012

Agenda Item: G4.2.3
Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 1 of 10
34th AGENCY PROGRAMME JOINT COUNCIL-INDIA (APJC-IN)
MEETING SUMMARY RECORD
CHAIRPERSON: Mr. Pankaj Srivastava
ATTENDANCE: ATTACHMENT A
DATE OF MEETING: 11 May 2012
VENUE: IATA Conference Room, 101 Corporate Enclave. B. D. Sawant

Marg, Mumbai 400099.
COMMENCED AT: IST 11:00 Hours
CLOSED AT: IST 00:00 Hours
SUBMITTED BY: Rodney DCruz
KEY FINDINGS/TOPICS DISCUSSED:
ID # DESCRIPTION
K1 Commencement of Meeting
K2 Competition Law Compliance Notice
K3 Confirmation of minutes of the previous (33rd APJC-IN meeting) and matters pertaining to
minutes of previous meeting, including follow up items.
K4 Briefing on the Finally Adopted Resolutions of the 34th Passenger Agency Conference and
discussion on implementation of the changed Reporting & Remittance cycle in India.
K5 Close of meeting
Agenda Item: G4.2.3
Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 2 of 10
RECOMMENDATIONS MADE:
ID # TOPIC DISCUSSION / DECISION COMMENTS

R1 Commenceme IATA Secretariat proposed a warm welcome to
nt of Meeting the new delegate from Air India, Mr. Pankaj
Srivastava who was well known to all other
delegates present.
Mr. Srivastava took over as Chairman, a

position previously held by Mr. K. D. Row, who
has since, retired.
Chairman acknowledged the welcome from

the Secretariat and all delegates who
unanimously extended one. He then
proceeded to introduce and welcome the
following observers to the meeting.
CX Mr. Rakesh Raicar
IT Mr. Raj Andrade
IT Ms. Anshu Sarin
9W Mr. Prasenjit Ganguly
TAAI Mr. Rajeshwar Dang
TAAI Mr. Satish Vaghela
TAFI Mr. Zakkir Ahmed
TAFI Mr. Dharmendra Gurshahani
At the commencement of the meeting TAAI

handed over an undated letter addressed to
the Chairman APJC and Manager, IATA India,
which was read out to all members and
observers for their information. Members and
the Chairman noted the contents of the letter
for the record. The letter is annexed to these
minutes and labeled Attachment B.
The contents of an e-mail from Mr. P. Sampath

Kumar, General Secretary of TAFI were also
read out by IATA for the information of
members. Chairman and all members noted
the contents of the e-mail also for the record.
A copy of the e-mail is also annexed to these
minutes and labeled Attachment C
IATA representative was thereafter motioned

to proceed with the Agenda.
Agenda Item: G4.2.3
Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 3 of 10
R2 Competition IATA Secretariat read out the Competition Law Compliance with
Law Compliance Notice. A copy of the notice is competition Law as
Compliance annexed to these minutes labeled Attachment read out to all
Notice D members, was
acknowledged and
agreed upon again
unanimously for this
meeting.
R3 Confirmation Minutes of the 33rd APJC meeting were The confirmation of
of minutes of confirmed unanimously after noting the minutes of the 33rd
the previous following amendment that was confirmed by all APJC meeting was
(33rd APJC-IN members. proposed by Mr. Iqbal
meeting) and Mulla TAAI and
matters To be added to record note R1. seconded by Mr.
pertaining to The two associations (TAAI & TAFI) confirmed Manoj Chacko of IT.
minutes of having communicated to the Chairman and to
previous IATA, that they were participating in the There were no follow
meeting meeting without prejudice to their rights and to up items that were
including the outcome of the petition before the High not addressed since
follow up Court of Karnataka, to which IATA had the last meeting.
items. responded.
.
R4 Briefing on the IATAs representative with the permission of Chairman declared
Finally the Chair explained to members that the the proposal to
Adopted substantive change (for India) that occurred change to a thrice
Resolutions of pursuant to the 34th Passenger Agency monthly remittance
the 34th Conference was the approval by Conference cycle (billing sales
Passenger to a change in the remittance cycle of BSP period of 10 days and
Agency India to weekly from fortnightly with effect from remittance 15 days
Conference 01 June 2012. after the end of the
and discussion sales period) as
on This meeting was convened at the request of having been
implementation members, specifically to address and review approved by the Joint
of the changed the Agents concerns over the change that was Council for
Reporting & approved and scheduled to come into effect recommendation to
Remittance from 01 June 2012. the PAConf, by Mail
cycle in India.. Vote.
Agenda Item: G4.2.3
Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 4 of 10
Chairman confirmed that the feedback he Accordingly, a Mail

received was that the trade was completely Vote proposal was
unprepared for this change notwithstanding drafted and approved
the fact that several months had elapsed since by all delegates for
the decision by Conference. He called upon submission to the
Agency representatives to recapitulate their Passenger Agency
case for the benefit of all members. Conference by IATA
Central Secretariat
Agency representatives appealed to airlines, after legal review.
reiterating their concerns over the shortening The recommendation
of the remittance cycle in India. They repeated is annexed to these
their concerns of the extremely short reporting minutes labeled
period which was not conducive to the Attachment E.
business in India.
This was even more exacerbated by the fact

that Credit Card penetration in India was far
below the level of most other markets. They
reminded airlines that the specter of an
increased risk of default existed all the more
with a shorter remittance cycle and that a
longer remittance cycle would assuredly
preserve a sound and healthier industry.
They explained that they held numerous

individual consultations with airlines
underscoring the fact that several small and
medium sized agents would cease to exist as
participants in the Agency program and the
BSP and thereby shrink the distribution for
airlines besides imperiling the livelihood of
thousands of people employed in the Agency
community. They urged airlines to reconsider
the decision to move to a weekly Billing &
Remittance cycle from 01 June 2012 and
definitely rescind or defer that decision.
They advised airlines that the associations had

jointly come up with an alternative proposal of
a thrice monthly remittance cycle of a 10 day
sales period with remittance 15 days after the
end of the sales period.
Agenda Item: G4.2.3
Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 5 of 10
IATAs representative with the permission of

the Chairman explained to members that the
approval of Weekly remittance by Conference
meant that as from 01 June 2012, unless
rescinded by the authority of the Passenger
Agency Conference, Weekly Billing &
Remittance would go forward. Thus, having a
conclusive decision and Conference authority
were imperatives should a change to or
retraction of weekly remittance frequency be
contemplated.
Agency representatives underscored the

urgency of taking this decision because a
Resolution of the Passenger Agency
Conference needed to be rescinded by the
PAConf and there were merely two and a half
weeks until implementation date. They urged
IATA India that should the Council approve, to
forward with urgency a Mail Vote
recommendation from the Council to IATAs
Head Office so that an approval could be
received before 01 June 2012.
An airline member opposed the proposal to go

to a thrice monthly remittance cycle. The
arguments, said the member, why it was
essential for the industry to migrate to weekly
billing & remittance were still true and
unaltered. The member questioned why the
airlines were now retracting their decision to
move to a weekly remittance cycle. It was
proposed by the member that the industry cuts
over to weekly remittance as approved by
Conference from 01 June 2012 and
subsequently review the impact and if needed
revisit the decision. The member was not
convinced of the gravity of market impact as
propounded by Agency representatives.
Answering the members objection an Agency

representative reiterated their appeal saying
that if it was not essential that this initiative be
deferred, they would not be here to debate it.
There was no point, he stated, in going
Agenda Item: G4.2.3
Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 6 of 10
forward with an initiative that they were

convinced would spell doom for many of their
members because the market was just not
geared up for implementation.
Chairman then voiced the intent of airline

members, stating that there must be a time-
frame laid down today when the thrice monthly
remittance cycle changed to weekly and
advocated that the Council agree on a firm
sunset date today.
Another member supported that proposal,

reminding Agency representatives that
speaking of market realities, IATA member
airlines were at a severe disadvantage due to
the market credit afforded to IATA Agents
through the BSP, when the same customers
and agents received no credit from non-BSP
participating airlines.
Agency representatives reiterated that there

were advantages and disadvantages of both
business models (BSP & non-BSP) and
declined from discussion since those were
commercial elements. They stated that it was
impossible to predict what the economic
climate in the country would be at a pre-
determined date today and therefore agreeing
to a time-frame was not practical. They,
however, reassured members that this Council
can be convened at any time to revisit the
prospect of weekly billing should favourable
economic and market conditions be deemed
by members to merit a change in remittance
frequency.
At this point Chairman polled a vote of APJC

delegates present. All Agents present voted in
favour of the recommendation of thrice
monthly remittance as proposed by Agents to
go to Conference Mail Vote. Five of the Six
Airline delegates to the APJC, present, voted
likewise in favour. One Airline member voted
against the proposal.
Agenda Item: G4.2.3
Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 7 of 10
R6 Close of Chairman thanked all and called the meeting

Meeting. to a close. The next meeting was agreed to be
appointed by IATA by e-mail in consultation
with the Chairman.
PENDING ITEMS FROM PREVIOUS MEETINGS:

ID # DESCRIPTION ASSIGNED DUE BY STATUS
TO
P1 AS ABOVE
NEW PENDING ITEMS FROM THIS MEETING:

ID # DESCRIPTION ASSIGNED DUE BY
TO
P1
AS ABOVE
________________
Mr. Pankaj Srivastava
Chairman
Agenda Item: G4.2.3
Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 8 of 10
ATTACHMENT A
Attendance Record
S. No. Name Organization Remarks

1. Mr. Pankaj Srivastava Air India Chairman/ Delegate
2. Ms. Sonu Kripalani Jet Airways Delegate
3. Mr. Prasenjit Ganguly Jet Airways Observer
4. Ms. Manjari Gauba Lufthansa Delegate
5. Mr. Manoj Chacko Kingfisher Delegate
6. Mr. Raj Andrade Kingfisher Observer
7. Ms. Anshu Sarin Kingfisher Observer
8. Mr. Rajiv Tandon Singapore Airlines Delegate
9. Mr. Henry Moses Qatar Airways Delegate
10. Mr. Rakesh Raicar Cathay Pacific Airways Observer
11. Mr. M. Iqbal Mulla TAAI Delegate
12. Mr. Sunil Kumar TAAI Delegate
13. Mr. Marzban Antia TAAI Delegate
14. Mr. Lokesh Bettaiah TAAI Delegate
15. Mr. Ajay Prakash TAFI Delegate
16. Mr. Promod Kohli TAFI Delegate
17. Mr. Pradip Lulla TAFI Observer
18. Mr. Satish Vaghela TAAI Observer
19. Mr. Rajeshwar Dang TAAI Observer
20. Mr. Zakkir Ahmed TAFI Observer
21. Mr. Dharmendra Gurshahani TAFI Observer
22.. Mr. Sunil Chopra IATA Secretariat
23. Mr. Rodney DCruz IATA Secretariat
24. Mr. Sanjay Rao IATA Secretariat
Agenda Item: G4.2.3
Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 9 of 10
ATTACHMENT D
COMPETITION LAW GUIDELINES FOR

PASSENGER AND CARGO TARIFF, AGENCY
AND SERVICE CONFERENCE MEETINGS
Trade association activities of the International Air Transport Association (IATA) include
passenger and cargo tariff, agency and services conference meetings (IATA Conferences).
IATA is publishing these Competition Law Guidelines to ensure that these events are conducted
in compliance with all applicable competition laws.
Statement of Policy
The purpose of IATA Conferences is to promote the smooth transfer of passengers and cargo
pursuant to interline services, and to operate settlement services that efficiently settle accounts
among airlines and their agents and customers. It is IATAs intent that the conferences shall be
conducted in full compliance with the United States antitrust laws, the competition rules of the
Treaty of Rome, and the competition laws of other jurisdictions, taking into account any
applicable exemptions or immunities from those competition laws.
Procedural Guidelines
IATA Conference meetings shall be conducted pursuant to the following procedures in order to
ensure compliance with all relevant competition laws:
1. Conference meetings shall be conducted at regularly scheduled sessions, at special

meetings initiated pursuant to procedures set forth in IATAs internal governance rules,
or through the activities of duly designated committees. Informal sessions of delegates
to take final action on agenda items are prohibited. All discussions or conversations
among conference participants, including during breaks and scheduled or non-
scheduled social activities connected with the Conference meetings or committee
meetings, must follow these Guidelines.
2. Conference meetings shall be conducted in accordance with written agendas that are
reviewed in advance by IATA counsel familiar with the competition laws of the United
States, the European Community and other relevant jurisdictions to assure that the
agenda items are in compliance with these laws. Agendas will be distributed in advance
of the conference meetings.
3. Minutes of conference meetings shall be kept, including indications of a Member airline

or a Partnership Program member absenting him/herself from the Meeting for a
particular agenda item. Those minutes shall be reviewed by IATAs competition
compliance attorney prior to circulation to attendees.
Agenda Item: G4.2.3
Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 10 of 10
Prohibited Agreements and Activities
1. Unless attendees of conference meetings are advised to the contrary by competition

counsel, the following types of agreements, whether express or implied, are STRICTLY
PROHIBITED:
a. Any collective agreement concerning prices to be charged for airline services;
b. Any collective agreement allocating markets, territories, customers, suppliers or

agents;
c. Any collective agreement relating to prices to be paid to suppliers, and any other
agreement that is intended to, or that in operation is likely to, harm non-
participants, including without limitation any agreement that is intended to, or in
operation is likely to, exclude a non-participants from any market; and
d. Any agreement that is intended to, or in operation is likely to induce airlines or

their suppliers or agents to engage in collective anticompetitive behavior, or to
collectively punish any business enterprise for its exercise of independent
business judgment.
2. Recognizing that the existence of an unlawful agreement or concerted practice may be

inferred from circumstances, including the exchange of information by competitors,
discussions or disclosures of the following types of information, are also PROHIBITED,
except when such information has otherwise been made public or IATA competition
counsel advises that such discussions are legally permissible:
a. Individual airline fares, rates, charges or surcharges;
b. Individual airline costs;
c. An individual airlines intentions regarding increasing, reducing or reallocating

aircraft capacity (including entering or exiting routes);
d. Information on individual airlines customers; and
e. Any other sensitive commercial or proprietary information that the company

would not disclose in the absence of an express or implied agreement to
exchange such information for the purpose of reducing or restricting competition
in the airline industry.
Agenda Item: G4.2.3
Revision No.: 0
Date: 15 Aug 12
Attachment: B
Page: 1 of 11
35th AGENCY PROGRAMME JOINT COUNCIL-INDIA (APJC-IN)
MEETING SUMMARY RECORD
CHAIRPERSON: Mr. Pankaj Srivastava
ATTENDANCE: ATTACHMENT A
DATE OF MEETING: 20 July 2012
VENUE: Air India Board Room, Airlines House, 113 Gurudwara

Rakabganj Road, Off Parliament Street, New Delhi 110 001.
COMMENCED AT: IST 11:00 Hours
CLOSED AT: IST 14:30 Hours
SUBMITTED BY: Rodney DCruz
KEY FINDINGS/TOPICS DISCUSSED:

ID # DESCRIPTION
K1 Commencement of Meeting
K2 Competition Law Compliance Notice
K3 Confirmation of minutes of the previous (34th APJC-IN meeting) and matters pertaining to
minutes of previous meeting, including follow up items
K4 Reporting & Remittance India Discussion on Billing & Remittance calendar from 01
November 2012
K5 Correct usage of Agency Debit Memoranda and BSP Dispute Function Clarity on
process.
K6 Credit Card Pass-through Question about acquiring bank/s and review of Resolution 890
covenants.
K7 Review and Guidelines for Financial Criteria and Local Criteria for India. Macro data of
BSP India transactions and defaults.
K8 Governance & Sales Agency Rules India.
K9 Close of meeting.
Agenda Item: G4.2.3
Revision No.: 0
Date: 15 Aug 12
Attachment: B
Page: 2 of 11
RECOMMENDATIONS MADE:
ID # TOPIC DISCUSSION / DECISION COMMENTS

R1 Commenceme Chairman welcomed all members and
nt of Meeting observers, thanking everyone for their support
and commitment.
Regrets received from members QF and QR

were noted. Also noted was the fact that one
of the observers from TAFI, namely Mr. Kamal
Ramchand could not attend because of a
challenge with flights from Mumbai. However,
since the quorum for the meeting was present,
he advised IATA to proceed with the Agenda.
Before the commencement of the meeting

representatives of TAAI and TAFI indicated
their desire to record the fact that their
participation at this meeting was Without
Prejudice in consideration of the fact that they
had challenged the change in governance for
the Agency program in the country since June
2011 before the High Court of Karnataka and
that even though the Court had passed an
order dismissing the petition, they contended
that on the basis of the Courts order to
engage in bilateral discussion with airlines, the
prospect of reverting to the Court still existed.
Thus under legal advice they were
participating without prejudice.
IATAs representative informed the Chairman

in this context that the grounds for participation
by Agency representatives without prejudice
were not tenable because as of date the
subject of governance for the Agency program
was no longer sub-judice. It was clarified by
him that this meeting, each meeting since
June 2011 and all APJC meetings in the future
are convened under Resolution 818g until
otherwise resolved by the PAConf and filed
with the Government of India. Participation by
all Council members including voting on
Agenda Item: G4.2.3
Revision No.: 0
Date: 15 Aug 12
Attachment: B
Page: 3 of 11
recommendations to the Passenger Agency

Conference is thus executed under
governance of R818g.
Agency representatives claimed that

Resolution 818g was not approved by the
Indian Government but Chairman stated
affirmatively that the Resolution was filed with
the Indian government by the national carrier
and that no exception or reservation was
notified by the government in pursuance of
Resolution 001 of the Passenger Agency
Conference.
Thus, he declared that meetings of the Joint

Council shall be conducted under governance
of Resolution 818g and the IATA
representative was thereupon motioned to
proceed with the Agenda.
R2 Competition IATA Secretariat read out the Competition Law The Competition Law
Law Compliance Notice. A copy of the notice is Compliance Notice
Compliance annexed to these minutes labeled Attachment was acknowledged
Notice B by all members.
R3 Confirmation Minutes of the 34th APJC meeting were There were no follow
of minutes of confirmed unanimously by members and so up items that were
the previous recorded. not addressed since
(34th APJC-IN the last meeting.
meeting) and There was a question from an Agency
matters representative clarifying whether or not the
pertaining to Joint Council - India was constituted in
minutes of accordance with the covenants of Resolution
previous 818g and he was answered in the affirmative.
meeting Resolution 818g proscribed a maximum of 18
including members but having fewer than 18 members
follow up was not forbidden as long as the constituents
items. included an equal number of airlines and
agents. APJC India had 14 members (seven
each of airline and agency members).
An Airline representative inquired whether the

APJC recommendation by unanimous vote to
the 33rd Passenger Agency Conference that
Agenda Item: G4.2.3
Revision No.: 0
Date: 15 Aug 12
Attachment: B
Page: 4 of 11
the constitution of the APJC under Resolution

818g must include one non-voting member
from a Government owned Airline member
with a head office in India plus seven each of
Agency and Airline constituents was approved
and implemented.
IATAs representative clarified on behalf of the

Chairman that as evidenced by PAC-33
minutes distributed to Passenger Agency
Conference accredited representatives, the
recommendation of the APJC with regard to
constitution of the Council was not approved
by Conference and hence could not be
implemented.
R4 Reporting & The PAConf Resolution to implement weekly
Remittance billing & remittance in BSP India was then
India mooted for discussion and the Agency
Discussion on representatives invited to make their
Billing & comments and recommendations.
Remittance
calendar from Agency representatives expressed
01 November appreciation for the fact that an opportunity
2012. was afforded to them for more detailed
consultation and also acknowledged and
expressed gratitude to Airline representatives
and the Agency Administrator of IATA for
having deferred the implementation of weekly
remittance to facilitate such consultation.
However, they observed that so far it was a job

half done. The common refrain of India
shining was no longer a reality. GDP growth
in India suffered a setback of 3-4 percentage
points in fiscal 2011-12 (down from 9% to
5.3%). Liquidity was at an all-time low.
Foreign trade has been adversely impacted by
the devaluation of the Indian Rupee. All
indicators pointed to a declining economic
trend and in these circumstances the shock of
a reduction in terms of credit with four
remittances a month would have grave
consequences for the Agency community to
say the least.
Agenda Item: G4.2.3
Revision No.: 0
Date: 15 Aug 12
Attachment: B
Page: 5 of 11
They continued to say that contrary to popular

belief even Credit Card ticketing had not
increased to the extent that was expected and
this trend was further exacerbated by
individual airlines either imposing a charge on
or discontinuing CC ticketing altogether. As a
consequence, payments in India are made by
way of paper instruments which take two to
three days to realize in the first place.
They recommended a gradual phasing in of a

reduction in remittance frequency each step
foreshadowed by mass communication
exercises by the Airline and Agency
community jointly such as a roadshow. That
would ensure that the market matures in the
process and it does not have a crippling effect
on small and medium sized Agents who
depend heavily on the current line of credit.
The other argument propounded by Agency

representatives was that the Agency default
rates especially that of unrecovered default
was infinitesimal and therefore a drastic
reduction in remittance frequency was not as
imperious as the Airline members at the
PAConf made it out to be.
One Airline member categorically opposed the

prospect of a change in the planned migration
to Weekly billing and remittance from 01
November 2012. The Airline representative
stated affirmatively that no part of the
reasoning and justification for going to weekly
remittance by the three airlines that made the
recommendation to PAConf had changed.
The argument of phasing in a shorter
remittance cycle because of a slowing
economy evidenced by reduction in GDP
growth percentage was not a convincing one
because the discussion on weekly remittance
has been alive since the year 2009 and that
should have been sufficient time for the
Agenda Item: G4.2.3
Revision No.: 0
Date: 15 Aug 12
Attachment: B
Page: 6 of 11
Associations to educate / prepare their

membership. Thirdly when all the Joint
Council meetings were held for discussion on
the issue, never once had the Association
representatives spoken about a road-show or
a mass communication plan for stakeholders.
Another Airline member reasoned that in the

spirit of what was proposed to PAConf last
year, it would be more politic and definitely
more likely to be regarded favorably should the
revised proposal maintain weekly billing but be
combined with a longer remittance period.
Agency representatives did not agree with that

reasoning and declared assertively that four
remittances per month was a non-starter and
would spell disaster for the small and medium
sized agents in the country. They appealed
earnestly to the Airlines saying that they
needed the support of the Indian carriers
especially in the light of the fact that IATAs
agency risk management in India appeared to
have shown positive results in the current
year.
The Agency representatives urged unanimity

among airlines in agreeing to their proposal of
a gradual phasing in of weekly remittance as
follows:
Current Twice Monthly Billing, with

Remittance on the same terms
(Domestic 10 days and International 15
days) until 30 June 2013
Thrice monthly (10 days) billing with
remittance 15 days after the end of
each sales period (both International &
Domestic) from 01 July 2013 until 30
June 2014
Agenda Item: G4.2.3
Revision No.: 0
Date: 15 Aug 12
Attachment: B
Page: 7 of 11
Weekly Billing (7 days) with remittance

15 days after the end of each sales
period (both International & domestic)
from 01 July 2014 until 30 June 2015.
Weekly Billing (07 Days) and Weekly
Remittance (07 Days), International
and Domestic, with effect from 01 July
2015.
The above proposal was put to a vote by the

Chairman first by polling each individual
airlines statement of assent or dissent and
thereafter by show of hands. It was resolved
by majority vote that the proposal as stated be
sent as an APJC recommendation to the 35th
Passenger Agency Conference 2012.
All Agency representatives voted in favour of

the proposal and all but one airline
representatives present also voted in favour.
One airline cast a negative vote against the
proposal.
It was resolved that this would be the

recommendation sent to the PAC as the APJC
India Report to the PAConf 2012.
R5 Correct usage Both Agents and Airlines requested that this

of Agency subject be placed on the Agenda of this
Debit meeting.
Memoranda
and BSP An Airline representative queried why IATA
Dispute BSP was accepting manual disputes of ADMs
Function from Agents (communications by letter) when
Clarity on electronic dispute functionality was
process. recommended to be used by Resolution. The
Airline also demanded to know why IATA was
accepting remittances paid short by Agents
without issuing an Irregularity.
IATAs representative responded assuring the

Airline that they (IATA) were acting in
compliance with Resolutions and that Agents
did have two billing periods to dispute an ADM.
Agenda Item: G4.2.3
Revision No.: 0
Date: 15 Aug 12
Attachment: B
Page: 8 of 11
Moreover, when the Agency Administrator is

made aware of a dispute (electronically or
otherwise), an IRR or DEF may not be issued
if the Agent deducted the value of the disputed
ADM from his remittance.
An Agency representative then addressed the

issue of types of ADMs and queried why IATA
BSP was allowing Airlines to issue ADMs that
did not relate to the issuance and use of
Standard Traffic Documents or those that
related to transactions more than nine months
after the last travel date.
IATAs representative reminded the Agents

that the Resolutions did not assign IATA the
responsibility of auditing reasons for issue of
ADMs because it is entirely possible that
alternative uses of the ADM may exist
provided that consultation has taken place
individually between Agents and Airlines.
However, he did remind members that a
recent enhancement to BSPLink as published
in the June 2012 edition of the BSPLink
newsletter, will ensure that ADMs are issued
within nine months of the final travel date.
Agency representatives expressed
appreciation about this piece of information.
R6 Credit Card An Airline member inquired whether it was

Pass-through possible to send an airlines Credit Card
Question about transactions relating to a specific Card type to
acquiring an acquiring bank of the Airlines choice.
bank/s and
review of IATAs representative explained that there
Resolution 890 could be only a single Card Sales Information
covenants. (CSI) file generated for a specific card type
because that was the system limitation.
However, it was possible to generate an Airline
specific CSI file which would contain all CC
transactions on the Airline except those that
flow as pass-through, which the Airline may
send to an acquirer of their choice.
Agenda Item: G4.2.3
Revision No.: 0
Date: 15 Aug 12
Attachment: B
Page: 9 of 11
Agency representatives invited the attention of

Council members to the covenants of
Resolution 890. They proposed that the
Council send a recommendation to PAConf for
an exemption from the covenants of paragraph
1.4 of Resolution 890 for Agents in India.
They requested so in the interests of the travel
fraternity as well as the airlines in India. They
proposed that it would be a win-win for the
industry because it would shift FOP Cash to
Credit whereby airline monies would be
secured and there would be a marked
improvement in airline cash flow.
Airlines were generally not in favour of an

increase in CC ticketing unless the CC being
used is the passengers and not the Agents.
This they reasoned was because of the
potential impact on cost of sale because of
high merchant fees that the airlines had to
bear on such transactions.
After a brief discussion, there was no

resolution to send a recommendation of an
India exception to Resolution 890.1.4 to the
PAConf.
R7 Review and A presentation on proposed guidelines for the A copy of the

Guidelines for development of Financial Criteria was made to Financial Criteria
Financial Council members and their comments invited. guidelines
Criteria and presentation
Local Criteria Airline members stated that they were not accompanies these
for India.. opposed to the guidelines provided the minutes.
Macro data of measures proposed supplemented the local
BSP India financial criteria for India.
transactions
and defaults. Agency representatives described the
guidelines as draconian and unacceptable.
They were very vocal in their opposition to the
guidelines but promised to revert with more
detailed comments within the next week.
Agenda Item: G4.2.3
Revision No.: 0
Date: 15 Aug 12
Attachment: B
Page: 10 of 11
A short presentation on BSP Macro statistics, The BSP

transaction numbers and Defaults was also presentation also
made to members of the Council. accompanies these
minutes.
R8 Governance & This subject was mooted for discussion at the

Sales Agency request of an Agency representative.
Rules India. However, since the subject was addressed at
the commencement of the meeting it was not
belabored any further.
R9 Close of Chairman thanked all members and called the

Meeting. meeting to a close. The next meeting was
agreed to be appointed by IATA by e-mail in
consultation with the Chairman.
PENDING ITEMS FROM PREVIOUS MEETINGS:

ID # DESCRIPTION ASSIGNED DUE BY STATUS
TO
P1 AS ABOVE
NEW PENDING ITEMS FROM THIS MEETING:

ID # DESCRIPTION ASSIGNED DUE BY
TO
P1
AS ABOVE
________________
Mr. Pankaj Srivastava
Chairman
Agenda Item: G4.2.3
Revision No.: 0
Date: 15 Aug 12
Attachment: B
Page: 11 of 11
Attendance Record
S. No. Name Organization Remarks

1. Mr. Pankaj Srivastava Air India Chairman/ Delegate
2. Ms. Deepak Brara Air India Observer
3. Mr. F. J. Vaz Air India Observer
4. Mr. C. H. Rambabu Air India Observer
5.. Mr. Pankaj Tiwari Air India Observer
6. Ms. Sonu Kripalani Jet Airways Delegate
7. Ms. Manjari Gauba Lufthansa Delegate
8. Mr. Manoj Chacko Kingfisher Delegate
9. Mr. Rajiv Tandon Singapore Airlines Delegate
10. Mr. M. Iqbal Mulla TAAI Delegate
11. Mr. Sunil Kumar TAAI Delegate
12. Mr. Marzban Antia TAAI Delegate
13. Mr. Lokesh Bettaiah TAAI Delegate
14. Mr. Balbir Mayal TAAI Observer
15. Mr. Ajay Prakash TAFI Delegate
16. Mr. Promod Kohli TAFI Delegate
17. Mr. P. Sampath Kumar TAFI Delegate
18. Mr. Pradip Lulla TAFI Observer
19. Mr. Zakkir Ahmed TAFI Observer
20. Mr. H. M. Talha Rahman TAFI Observer
21. Mr. Sunil Chopra IATA Secretariat
22. Mr. Rodney DCruz IATA Secretariat
23. Mr. Vinod Malhotra IATA Secretariat
Agenda Item: G4.2.4
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 1
REPORT OF APJC INDONESIA

Number
NIL Tentatively, - Election of new Chairman
will schedule - Acknowledgement of new agent representation
meeting end of - Agents request of revision of the default procedure reso 818g
Aug 12 Att. A, section 1.7.5.2 for Indonesia

Codes of airline members:
GA (Chairman) / CX / KL / EY / EX / LH / SQ
Agents: N.Rusmiati (PT Patih Indo Permai), Rudi Techrisna (PT Multi holiday), Bungsu
Sumawijaya (PT Indah Wisata), Tini Prayogi (PT Tima Tour), Anthony Akili (PT Smailing Tour),
Elly Hutabarat (PT Pantravel), Anto Haditono (PT Golden Rama Express)
N/A

December 2010
Yes No

Number: 39 11
Currency: IDR IDR
Default amount: 3,137,272 500,227
Recovered: 3,137,272 500,227
Amt. Outstanding: 0 0
Other information of interest to PAConf: N/A

New Chairman to be elected 31 Aug 2012 following leave 08 Aug 2012
IATA acting as Secretary Philippe Truchet
Agenda Item: G4.2.5
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 1
REPORT OF APJC JAPAN

Number
NIL Tentatively,
meeting
scheduled for
week of 20th
Aug 12
Composition No. airlines __8__/ No. agents ___8__
JL/NH/DL/UA/AY/CX/QF/SQ
Agents:
SMT/HEI/HIS/JTB/KNT/KIC/NTA//TKK
Nil

1 June 2011
Yes No

Number: _________0______________ _________0______________

Currency: JPY JPY
Default amount: _________0______________ _________0______________
Recovered: _________N/A___________ _________N/A___________
Outstanding: _________N/A___________ _________N/A___________

No default has recorded since July 2010. All airline monies are well-secured.

Agenda Item: G4.2.6
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 2
REPORT OF APJC KOREA

Number
APJC 2 22 December 2011 To review Financial Securities
Composition No. airlines ___7___/ No. agents ___7___

Codes of airline members: DL, EK, JL, KE, KL, OZ, SQ
Agents: Hana Tour (1730530), Mode Tour (1730175), Sejoong Travel (1730005),
Tour 2000 (1731004), Dong Nam Travel (1730068),
Young Poong Travel(1730468), Cheong Song Travel(1732164)

The council (absent delegates opinions have been collected via mail vote) agreed to remove
time deposit pledge from acceptable financial securities by the end of June 2013 on the
assumption that the e-BG system of KEB (Korea Exchange Bank) will be completed by the 1st
half of 2012.
Please refer to Attachment A
Normal effectiveness (1 July 2013), or
Weekly Twice Monthly Monthly Other, please state - six times per month

1 January 2012
Yes No
Agenda Item: G4.2.6
Revision No.: 0
Date: 15 Aug 12
Page: 2 of 2

Number: _____8__________ _____5________
Currency: KRW KRW
Default amount: 2,761,567,317_____ 64,188,333_____
Recovered: 2,761,567,317_____ 26,759,396
Outstanding: _______0_________ 37,428,937______
[ Financial Security in place to cover the

defaulted amount]
Nil
(Name of APJC Chairman)

Lee, KwangYeol (Date report approved) 26 January 2012
Agenda Item: G4.2.6
Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 1 of 2
REVISION OF LOCAL CRITERIA BSP KOREA
BACKGROUND/PROBLEM
Some airlines requested to remove time deposit pledge from acceptable financial securities in
Korea by the end of 2012 due to imperfection of encashment process as a financial security.
But, all agents opposed to remove the time deposit from the acceptable IFGs for reasons of
extra cost to travel agents.
All delegates exchanged various opinions and debated regarding this agenda and suggested
removing time deposit pledges after developing the e-BG system of KEB (Korea Exchange
Bank). Because the e-BG system can support change from time deposit pledge to bank
guarantees with small or zero bank charge.
After long discussion, the council(absent delegates opinions have been collected via mail vote)
agreed to remove time deposit pledge from acceptable financial securities by the end of June
2013 on the assumption that the e-BG system of KEB (Korea Exchange Bank) will be
completed by the 1st half of 2012.
PROPOSED SOLUTION
Amend Local Financial Security for Korea as shown below:
5. FINANCIAL SECURITY
Notwithstanding whether an Agent obtains a satisfactory or unsatisfactory result in a financial
review, all Agents must provide IATA with a financial guarantee equivalent to an average of
11days turnover but not less than a minimum of KRW 200million. There must be at least one
financial guarantor liable jointly or severally.
The acceptable forms of financial securities are as follows:
- Bank Guarantee
- Insurance Bond
EFFECTIVENESS
[V] Normal effectiveness of 1 July 2013
Agenda Item: G4.2.7
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 1
REPORT OF APJC MALAYSIA

Number
2nd APJC 16 May 2012 Expiry of DIP contract with CBL. Agent Association commented
short notice for agent to prepare BG before CBL contract expired.
Council members agreed and allowed agents to submit partial BG
+ CBL coverage.
Composition No. airlines __9____/ No. agents ___9___
Codes of airline members: MH, SQ, CX, TG, KL, TK,QF/ BA, MS, EK
Agents: 2030418 Housecoff Travel & Tours Sdn Bhd, 2030024 Sunway Travel & Tours Sdn
Bhd, 2030009 Mitra Malaysia Sdn Bhd, 2031327 Tumpuan Vacation Sdn Bhd, 2030975
Gemala Travel & Tours Sdn Bhd, 2030017 Paradise Travel & Tours Sdn Bhd, 2030031
Travcheq Travel Sdn Bhd, 2031318 Dinar Holidays, 2030734 Tourland Travel & Tours Sdn
Bhd
nil

Defaults*: Jan-Dec 2011: YTD 2012 (up to Jun):
Number: ____________50__________ ___________16____________
Default amount: ______MYR 5,001,427_____ ________MYR 1,794,336
Recovered: _____MYR 5,001,427______ ________MYR 1,623,629
Outstanding: _________nil_____________ ________MYR 170,707______
[ Default amount partly covered and

balance being negotiated]
Date of Last Internal Audit: June 2011

nil
Muzammil Mohamad 7th August 2012

Agenda Item: G4.2.8
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 2
REPORT OF APJC NEPAL

Number
9 27th July 2012 Update on weekly remittance proposal
NATTA would like to study and observe weekly payment affects in
neighboring markets before deciding on its implementation date in
Nepal. Airline member advised that since they already have
examples of neighboring countries where weekly remittance has
been implemented effectively, hence we should not wait for its
implementation in Nepal.
NATTA advised that they would like to hold a joint briefing

program with IATA accredited agents and will take their
confirmations. NATTA will decide and fixed implementation date in
the proposed APJC meeting on Feb 2013 and proposed that if
they found favorable conditions they would like to fix the
implementation date as 1st Aug 2013 with keeping in mind closing
of Nepal financial year.
IATA advised that once council members are agreed on

implementation date in Feb 2013, proposal can be sent to PAConf
for mail vote.
Airline member asked NATTA to be firm on 1st Aug 2013

implementation date.
Codes of airline members: RA / QR / GF / AI / PK / EY / TG
Agents: NATTA (7 Agents)


1 January 2012
Agenda Item: G4.2.8
Revision No.: 0
Date: 15 Aug 12
Page: 2 of 2
Yes No

Number: __10____________________ ___8________________
Currency USD USD
Default amount: _USD_479258____________ _USD 351869___________
Recovered: _USD_479258____________ _USD 246259______________
Outstanding: __NIL___________________ _USD 105610___________
Other information of interest to PAConf: None
Mr. Madan Kharel

Agenda Item: G4.2.9
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 2
REPORT OF APJC NEW ZEALAND

Number
6th APJC 28th Nov 2011 The APJC were advised that IATA & TAANZ had progressed
negotiations on a new default protection arrangement and that it
was appropriate that the notice of termination date on the old
Agreement be extended to the 9th Dec 11.
(The new TAANZ/IATA Agreement was ratified post the APJC meeting and this
Agreement took effect 01Jan12.)
As part of the review mechanism in this Agreement, the APJC also

ratified the appointment of an Independent Expert, whose task it
was to review the Maximum Claim Amount in the Agreement.
7th APJC 22nd Feb 2012 Contingency Fund: The application of the Contingency Fund in the
default protection Agreement was called into question with TAANZ
agreeing to honour a payout from this Fund.
OTOC Arrangements: Discussions were held to progress

negotiations on the dissolving of OTOC Agreement. IATA was
asked to provide TAANZ with a proposal on how entities covered
under this arrangement could be incorporated into the wider
TAANZ/IATA Agreement.
Brief to the Independent Expert (IE): Members were advised that

IATA and TAANZ had or were in the process of providing the IE
with a brief on the state of the default protection arrangements in
New Zealand.
8th APJC 20th June 2012 Independent Expert (IE) Report: The IEs recommendations were
discussed at this meeting and it was agreed that the MCA would
be increase by a further NZD 100,000 per annum.
Financial Criteria Review: In principle agreement from TAANZ

received to review the Financial Criteria for NZ using the Global
Financial Criteria template as a base.
OTOC Arrangements: Unanimous agreement was reached

whereby the OTOC Agreement would be dissolved by the end of
this year and Agencies covered under these OTOC arrangements
would be covered under the TAANZ / IATA Agreement.
Contingency Fund: TAANZ to provide feedback to IATA on the
continued viability of the Contingency Fund and advise IATA if this
could be removed from the TAANZ / IATA Agreement. A decision
on the same is expected by the 29th August 2012.
Agenda Item: G4.2.9
Revision No.: 0
Date: 15 Aug 12
Page: 2 of 2
Composition No. airlines 6 / No. agents 6+2 Observers

Codes of airline members: NZ/QF/EK/CX/MH/SQ
Agents: 6 + 2 observers
Changes to locally agreed criteria that require Conference action: N/A
Weekly Twice Monthly Monthly Other, please state: In NZ both weekly and
fortnightly remittance exists.

1st June 2006
Yes No

Number: 6_______________________ Nil_______________________

Currency: USD/NZD USD
Default amount: USD 899,469 /NZD 1,149,229 _______________________
Recovered: USD 323,771 /NZD 414,724 _______________________
Outstanding: USD 575,699 /NZD 734,505 ______________________

TAANZ indicated at the 8th APJC meeting that it was willing to explore opportunities to reduce
the BSP processing period. The national carrier (NZ) has requested IATA provide feedback on
how this could be achieved.
IATA Legal has taken up the issue with local external legal counsel as well as NZ Legal Counsel
to evaluate how such a proposal could be progressed within the local regulatory environment.
Jason OConnell
Agenda Item: G4.2.10
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 1
REPORT OF APJC PAKISTAN

Number
Nil Nil See Item R18

Codes of airline members: CX, EK, EY, LX, PK, QR & WY
Agents: Nil
Dec 2010
Yes No

Number: _____18_______________ _______10______________

Currency: PKR PKR
Default amount: 100,110,162.00 46,017,639.00
Recovered: 87,086,291.00 34,140,921.00
Outstanding: 13,023,871.00 11,876,718.00
[part covered and part on repayment plan]
(Pending first meeting of the APJC)

Revision No.: 0
Date: 15 Aug 12
Page: 1 of 2
REPORT OF APJC PAPUA NEW GUINEA (PNG)

Meeting Date held Nil
Number
Composition No. airlines x / No. agents X

Nil

NIL
14 November 2011
Yes No

Number: 7 6
Currency: PGK PGK
Default amount: PGK 526,222 PGK 773,059
Recovered: PGK 526,222 PGK 563,332
Outstanding: PGK 0 PGK 209,727

[Expect full recovery]
Revision No.: 0
Date: 15 Aug 12
Page: 2 of 2
BSP participating airlines: PX, QF, IE, CG

No: of IATA accredited agents: 24
Outstanding 2012 default amounts are pertaining to 2 Agents. IATA is holding BG and therefore
expect full recovery.
IATA has been trying in the past to convene APJC. However there is no commitment from the
airlines.
N/A
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 3
REPORT OF APJC PHILIPPINES

Number
1. 06 Oct 11 1. Formation of APJC done.
Composed of (7) members each from the Airline and Agent
side.
Chairmanship on rotating basis. National carrier (PR) to chair
the 1st year; Agent representative to chair the 2nd year.
2. Phase-out of Surety Bonds deferred
3. Weekly remittance no resolution; for further discussion
2. 19 Jan 12 1. Formation of the FAG done.

Composed of (3) representatives each from the Airline and
Agent side
2. Weekly remittance no resolution
3. Single currency no resolution
4. Phase-out of Time Deposit body agreed to phase out by end
of 2012.
3. 20 Apr 12 1. Rules of Procedures done; established

2. Revised LFC as presented by the FAG unanimously
approved
3. Weekly remittance slow weekly remittance agreed to in
principle by the agent side with a tentative effectiveness of 01
Nov 13, provided at least one of the following issues is
addressed:
Full utilization of BSP Link by the Airlines
Implementation of NRCC
Look at the monthly remittance of Greece
4. Phase-out of Surety Bonds body agreed to phase out by end
of 2012.

Codes of airline members: PR / CX / DL / JL / QR / SQ / TG
Agents:
Philippine IATA Agents Association (PIATA) - (2)
Philippine Travel Agents Association (PTAA) - (3)
Philippine Marine Travel Agents Association (PMTAA) - (2)
Revision No.: 0
Date: 15 Aug 12
Page: 2 of 3

CRITERIA FOR EVALUATION OF AGENTS ACCOUNTS
- Stability Criteria is strengthened
- Criteria for Length of Operations is removed; points for Length of Operations are added
to Stability Criteria
- Points for Payment History is increased
- Criteria for Payment history is not applicable to new applicants; criteria will be given as
bonus
FINANCIAL SECURITY
- Revised to allow the Agency Administrator to review an Agents level of Financial
Guarantee at any time.
- Basis for financial guarantee requirement was reduced from highest (6) consecutive
weeks sales for the past (12) months to highest (5) consecutive weeks
DELETION OF THE FOLLOWING PROVISIONS

1. Premises: removed to be compliant with Reso 818g
2. Agents who are on Default Insurance Protection (DIP) program may opt not to
increase their existing coverage: removed to cover DIP agents who may not have
enough coverage at the time of the financial review
3. All IATA accredited agents who have been trading for a minimum of one year may
be eligible to submit financial securities recommended by the EC Philippines and
accepted by IATA: removed because there is no apparent value to the LFC.

01 June 2011

Yes No
Number: 4 3
Currency: USD USD
Default amount: 271,855 387,357
Recovered: 271,855 259,742
Amt. Outstanding: NIL 127,615 ***
*** pending settlement from Paramount Insurance.
Notice of Claim submitted.
Revision No.: 0
Date: 15 Aug 12
Page: 3 of 3
Chairmanship of the APJC will be on rotating basis between an Airline and an Agent
representative. The Chairmanship in the 1st year was assumed by national carrier, PR. In the
Oct 2012 APJC meeting, Chairmanship will be assumed by an Agent representative.
Ms. Dina May Flores 08 August 2012

Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 1 of 1
(To be provided in next transmittal)

Revision No.: 0
Date: 15 Aug 12
Page: 1 of 2
REPORT OF APJC SINGAPORE

Number
APJC-SG (1) 19 Mar 2012 1st APJC hence meeting procedures were explained
APJC-SG (2) 14 Jun 2012 Changes to the LFC to be forwarded to PAConf
Composition No. airlines __9__/ No. agents __9__

Codes of airline members: SQ 618, BA 125, CX 160, CI 297, MU 781, EK 176, LH 220, MH 232
& UA 016
Agents: American Express Travel (S) Pte Ltd, BCD TRAVEL (Anglo French), Citystate Travel
Pte Ltd, Diners World Travel Pte Ltd, Fortune Travel Pte Ltd,
GC Nanda & Sons Pte Ltd, Hogg Robinson Singapore Pte Ltd, Safe2Travel Pte Ltd &
Westminster Travel
1) Insertion to Section 1.2(a)(ii) to include in resolution that sales of Airlines who Self-Administer
Bankers Guarantee will not be included in Industry Bankers Guarantee (IBG) calculation.
2) Deletion to Section 1.3. Default Insurance Program (DIP) in SG withdrawn on 31July 2011
and airlines wish is to no longer accept DIP in Singapore.
Please see Attachment A.

16th September 2010
Yes No
Revision No.: 0
Date: 15 Aug 12
Page: 2 of 2

Number: ___________1____________ _________NIL___________
Currency SGD SGD
Default amount: _____SGD 337,306.32_____ _________NIL___________
Recovered: _____SGD 157,165.32_____ _________NIL___________
Outstanding: _____SGD 180,141.00_____ _________NIL___________
NIL
(Mr Terence Lim) (05 July 2012)

Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 1 of 1
REVISION TO LOCAL CRITERIA BSP SINGAPORE
1) Insertion in Section 1.2(a)(ii) to include that sales of Airlines who Self-Administer Bankers
Guarantee will not be included in Industry Bankers Guarantee (IBG) calculation.
2) Deletion of Section 1.3. Default Insurance Program (DIP) in SG withdrawn on 31July 2011
and airlines wish is no longer to accept DIP in Singapore.
Local Criteria Singapore to be amended as shown below:
1. Finances
Minimum Financial Security for an existing agent is SGD 40,000 or equivalent to 2

weeks average sales based on the last 12 months activity whichever is higher. The sales of
Airlines who Self-Administer Bankers Guarantee will not be included in Industry Bankers
Guarantee (IBG) calculation.
Enrolment in an IATA approved Default Insurance Program (DIP) is accepted in lieu of

provision of financial security.
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 1
REPORT OF APJC SOUTH WEST PACIFIC ISLANDS

Meeting Date held Nil
Number
Composition No. airlines X / No. agents X

Changes to locally agreed criteria that require Conference action: NIL
Yes No

Number: 1 [ French Polynesia] 0
Currency: XPF XPF
Default amount: XPF 45,781,541 XPF 0
Recovered: XPF 0 XPF 0
Outstanding: XPF 45,781,541 XPF 0

Revision No.: 0
Date: 15 Aug 12
Page: 1 of 2
REPORT OF APJC SRI LANKA

Number
4 October 5, Industry Bank Guarantee Review
2011
The following was resolved unanimously:
If in any 3 periods in a 6 period cycle an agent trades over IBG,

an automatic BG review will be triggered. The Agents average
trading productivity for the previous 12 months will be compared
with IBG. If there is a shortfall in IBG, the agent will be requested
to bridge the gap with additional Cover. Agents will be given
adequate lead time to submit the additional BG.
7 June 19, 2012 Formation of FAG (Financial Advisory Group)
The following was resolved unanimously:
To form a 6-member FAG comprising 3 each from Airlines and

Agents. The Group would look in to the revision of Local Financial
Criteria.

UL, EK, QR, TG, EY and 9W
Agents:
Atlas Lanka (Pvt.) Ltd. = 07-3 0021 5; The Travel World (Pvt.) Ltd. = 07-3 0102 2; Pyramid Air
Services Ltd. = 07-3 0019 3; The Travel Shop (Pvt.) Ltd. = 07-3 0111 4; Superlink Travels (Pvt.)
Ltd. = 07-3 0005 3; The Traveller Global (Pvt.) Ltd. = 07-3 0130 2
See Attachment A
Weekly Twice Monthly Monthly Other, please state___Thrice Monthly________

Revision No.: 0
Date: 15 Aug 12
Page: 2 of 2

1 January 2012
Yes No
BSP Related Information:
Number: Nil 7
Currency: LKR
Default amount: Nil LKR 60,837,413
Recovered: Nil LKR 50,804,284
Outstanding: Nil LKR 10,033,128
(Note: this outstanding amount is covered

by Bank Guarantees. The amount is shown
as outstanding as the Default Agents have
negotiated for a repayment scheme or
have further time until Termination takes
effect).
Weekly Remittance scheduled to commence from June 2013 as approved in 34th PAConf
Mr. Senaka Fernando Aug 2012

Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 1 of 1
AMENDMENT TO LOCAL FINANCIAL CRITERIA SRI LANKA
Amend Local Criteria for Sri Lanka as shown below:
1. Finances
1.1 the applicant must provide a certified and audited balance sheet and Profit and Loss
account not more than one year old.
1.2 applicant must:
1.2(a) be licensed by the Civil Aviation Authority of Sri Lanka for not less than 1 year with a
minimum paid up capital of LKR500,000 for all new applicants who will also fulfil the criteria
specified in 1.1;
1.2(b) be established and be in airline trading business of not less than one year prior to the
application. The applicant is also required to submit a minimum Bank Guarantee of LKR 3.45
million or 22 days trading whichever is higher (for thrice monthly settlement until 30 June 2013)
and LKR 2.5 million or 17 days trading whichever is higher (for weekly settlement effective 1
July 2013). The Bank Guarantee has to be issued by a bank with an investment status rating
from Fitch Lanka or an international rating from Standard & Poors, Moodys or Fitch Ratings.
The industry Bank Guarantee (IBG) will be reviewed bi-annually based on the average sales of
the previous 12 months every June and December for effectiveness from 1 July and 1 January
respectively. If in any 3 periods in a 6 period cycle an agent trades over IBG, an automatic BG
review will be triggered. The Agents average trading productivity for the previous 12 months will
be compared with IBG. If there is a shortfall in IBG, the agent will be requested to bridge the gap
with additional Cover. Agents will be given adequate lead time to submit the additional BG.
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 3
REPORT OF APJC THAILAND

Number
01 15 May 2012 There was a proposal from Agent Members to remove for the
Daily Monitoring Report (DMR) which measures agent sales as a
% of the bank guarantee. Once an agents sales reaches 85% or
more of the bank guarantee an email alert is sent to those airlines
who have given that agent their ticketing authority. Individual
airlines can then determine how to proceed according to their own
risk management preference. Airlines rejected the proposal.
. IATA proposed to increase minimum bank guarantee to 2 million
baht regardless of location in Thailand. Members agreed to refer
the matter back to Financial Advisory Group.
The Members agreed to propose the implementation of Agent

Remittance Date = Value Date (R=V) in BSP Thailand. This has
been submitted for PAConf approval see item R11.

Codes of airline members: AF, CX, DL, EK, EY, PG, SQ, TG (Chair)
Agents: T.V.Air Bookings, Majestic Travel International, ST Deluxe Tour Co.,Ltd., L.T.S.Travel
Service Co.,Ltd., Shindai Co.Ltd., Chonburi Vessawan Business Co.,Ltd., Asian Travel, Kangwal
Holiday

APJC Thailand proposed the implementation of Remittance = Value date (R=V) in BSP-Thailand
and publish this local procedure in the BSP Manual for Agents, Chapter 14, upon Conferences
endorsement.
Weekly Twice Monthly Monthly Other, _Express Weekly

1 June 2011
Yes No
Revision No.: 0
Date: 15 Aug 12
Page: 2 of 3

Number: _________49____________ _________31____________
Currency: _________USD__________ _______________________
Default amount: _____USD1,953,991.53____ ____USD545,851.48______
Recovered: _____USD1,953,991.53____ ____USD545,851.48_______
Amt. Outstanding: ___________0___________ ___________0____________
IATA is currently involved in Legal action against Chao Phraya Insurance (CPI) which provided
default insurance in BSP Thailand worth USD1.9m, in early 2007. The recent court judgment
related to detailed technical interpretation of the law. The case was dismissed by the court on
the grounds of time-bar.
APJC Chairman: Anivat Tailanga Date report approved: 25th May 2012
Revision No.: 0
Date: 15 Aug 12
Page: 3 of 3
REPORT OF APJC CAMBODIA

Number
01 27 March Members reviewed and approved minutes of previous meeting.
2012 Agents requested for Agent Statistics, which is available by
subscription only. IATA will inform agents how to subscribe. FAG
meeting was held on 5th October 2011 to review two items, which
were change in metrics/tests used for the Financial Review
proposed by IATA, and options to reduce agent bank guarantee.
The FAG was unable to make any recommendations and local
criteria remain unchanged.
Codes of airline members: CZ, K6, KA, MH, MI, TG
Agents: KK International Travel & Tours, 5 Oceans, Intra Co.,Ltd., PTM Travel & Tours Co.,Ltd.,
Exotissimo Travel Cambodia, VLK Royal Tourism
Nil

14 November 2011
Yes No
Number: ___________1____________ __________0____________

Currency: _________USD___________ _______________________
Default amount: _____USD355,401________ _______________________
Recovered: _____USD240,503________ _______________________
Amt. Outstanding: _____USD114,988________ _______________________
PJC Chairman: Nicolas Masse Date report approved: 2nd April 2012
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 1
REPORT OF APJC VIETNAM

Number
Nil Nil Nil

Codes of airline members: Codes of airline members: AF,NH,CX,CI,SQ, UA and VN
Agents: Exotissmo Travel Vietnam Co. Ltd.; PTG; Transviet Travel Co. Ltd (Travel Shop); Blue
Sky Travel Co. Ltd.; Esperantotur & Service Joint Stock Company; Lam Hong Trading Co. Ltd.;
F C Viet Nam Company Limited
16 April 2012
Yes No

Number: _____0_______________ _______0______________
Currency: VND VND
Default amount: Nil Nil
Recovered: Nil Nil
Outstanding: Nil Nil
Nil
Nguyen Thi Minh Yen
Director, Southern Regional Office
Vietnam Airlines August 2012
Agenda Item: G4.3
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 1
SUMMARY OF APJC REPORTS - EUROPE

Only
changes Frequency comment)
4.3.1 APJC Austria
4.3.2 APJC Azerbaijan
4.3.3 APJC Belgium/
Luxembourg
4.3.4 APJC Bulgaria x2
4.3.5 APJC Croatia
4.3.6 APJC Cyprus
4.3.7 APJC Czech Republic/
Slovakia
4.3.8 APJC Estonia
4.3.9 APJC Finland
4.3.10 APJC France
4.3.11 APJC Germany R14
4.3.12 APJC Georgia
4.3.13 APJC Greece
4.3.14 APJC Hungary
4.3.15 APJC Ireland
4.3.16 APJC Italy
4.3.17 APJC Kazakhstan
4.3.18 APJC Kyrgyzstan
4.3.19 APJC Latvia
4.3.20 APJC Lithuania
4.3.21 APJC Malta
4.3.22 APJC Netherlands
4.3.23 APJC Poland
4.3.24 APJC Portugal R10
4.3.25 APJC Romania & Moldova
4.3.26 APJC Russian Federation
4.3.27 APJC SCAN
4.3.28 APJC Serbia &
Montenegro
4.3.29 APJC Slovenia
4.3.30 APJC Spain
4.3.31 APJC Switzerland/
Liechtenstein
4.3.32 APJC Turkey
4.3.33 APJC Ukraine
4.3.34 APJC United Kingdom
4.3.35 APJC Western Balkans
Agenda Item: G4.3.1
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 1
REPORT OF APJC AUSTRIA

Number
24 29.02.2012 Review of effectiveness of changes to local financial criteria
based on annual review results
Timeline for annual financial reviews in order to receive the
most actual account based on different financial calendar years
of agents. 3 review cycles will be implemented according to the
financial calendar year and results reviewed in the next APJC
meeting
Codes of airline members: OS / SN / Kl / IB / EK
Agents: Reisewelt GmbH, Reisebuero Dkfm Edward Gordon GmbH, Mondial Medica Reisebuero
GmbH, TUI Reisecenter Austria Business Travel GmbH, ABS Reisebuero GmbH
No changes

14 November 2011
Yes No
Number: 3 0
Currency: EUR EUR
Default amount: 369.256 -
Recovered: 369.256 -
Amt. Outstanding:
None
Johannes Walter (OS) APJC Chairman (Date report approved)

Agenda Item: G4.3.2
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 1
REPORT OF APJC AZERBAIJAN

Number
1 01 Dec 2011 Inaugural APJC AZ meeting
2 27 Jan 2012 Report of FAG and discussing the first draft of Loc. Crit.
3 02 Mar 2012 First edition of Local Criteria voted
4 20 Jun 2012 Mail vote in favor of the new edition of Local Criteria
Composition No. airlines 5 _/ No. agents _ 5
Codes of airline members: J2, SU, LH, KC and TK
Agents:Silk Way Travel, Spektr Travel, Global BCD Travel, Improtex Travel, Khazer Travel

First local criteria for Azerbaijan were endorsed by PAConf with mail vote in August 2012.
Yes No

Number: _________ 0 ___________ ___________2____________
Currency: ______ AZN _________ ________ AZN _____
Default amount: ________ 0 _________ _______USD 88 400

Recovered: _____ 0 ________ ______ USD 88 400
Amt. Outstanding: _______ 0 ___________ __ 0 (nil)

BSP in Azerbaijan started operations in November 2011 fully managed by OSC EU.
(Jamil Manizade) (September 2012)

Agenda Item: G4.3.3
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 2
REPORT OF APJC BELGIUM

Number
45 14Oct11 Monitoring of the governmental licenses allocated by the
Belgian regions to the travel agents.
46 10Feb12 Concerns around the Global Financial Criteria Guidelines

project
With regard to the EU CRS Code of conduct.

The agencies associations expressed their concerns in
relation to the protection of the identity of the IATA
accredited travel agents in the IATA intelligence and
statistics products.
In relation to the recent suspension of BSP Airlines, the

agencies associations raised their concerns and
disagreements with regard to the procedures applied by
IATA in accordance with Resolution 850, Attachment F.
47 11May12 In relation to the Strengthening ISS programme, the APJC

members were informed about the IATA Field Office
Strategy and impact on Brussels operations. As a
consequence of the closure of the IDFS office in Brussels
and transfer of management to Amsterdam, the APJC
members expressed their serious concerns with regard to
the potential loss of local knowledge and impact on the
stakeholder management relation, highlighting the
particularity of the Belgian culture and negotiation approach.
The meeting escalated their concerns to the IATA Senior
Management.
Composition No. airlines ______/ No. agents ______
Codes of airline members: SN - UA - OA - BA - LG - OK LH
Agents: ABTO - BTO - VLARA - GAVL - UPAV VVR

None
Agenda Item: G4.3.3
Revision No.: 0
Date: 15 Aug 12
Page: 2 of 2
x Weekly x Twice Monthly Monthly Other, please state___________
01Oct11
x Yes No

Number: 2 2
Currency: EUR EUR
Default amount: 694,006.00 2,419,318.54

Recovered: 5,342.00 61,195.00
Amt. Outstanding: 688,664.00 2,358,123.54
Patrick Roofthooft 31 July 2012

Agenda Item: G4.3.4
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 2
REPORT OF APJC BULGARIA

Number
th
27 APJC 17 Nov 2011 ASO Bulgaria report, current default status. Move to weekly R&S,
proposed BSP Calendar changes. Standardization of BSP administrative
fees, effective 01 Oct 2011. Change of operational currency of BSP-BG
from EUR to BGN only since 16 Oct 2011.
th
28 APJC 09 Feb 2012 Annual report of ASO Bulgaria. Start of new insurance campaign, effective
01 April 2012. Proposal of new levels of guarantee/insurance, based on
agents sales for 2011. Proposal for amendment of Local Criteria for
accreditation and retention of agents.
Change of currency from EUR to BGN in part Finance p.2 Insurance
/Guarantee.
th
29 APJC 21 Jun 2012 Migration of IATA LO functions to Service Center Europe. Information for
approval of weekly R&S for Bulgaria. Amendments of Local Criteria as of
01 Jan 2013, in connection with weekly R&S. Change of period covered by
the guarantee from 35 to 22 days.
Composition No. airlines _7_/ No. agents _7__
AF/KL, TK, OS/LH, OK, AZ, FB, OA
Agents: Balkan Comfort, Alexander Tour, Pan Tour, Jamadvice Travel, Profi Travel Center, Bulgarian VIP
Travel, TTA Decom
1. Change of currency of guarantee/insurance from EUR to BGN. Approved on 28th APJC,
date 09 Feb 2012. Expedited effectiveness after PAConf approval. Attachment A.
2. Change of covered average turnover by guarantee/insurance from 35-day to 22-day in
connection with move to weekly R&S. Approved on 29th APJC, date 21 Jun 2012.
Expedited effectiveness 01 Jan 2013. Attachment B.
Weekly x Twice Monthly Monthly Other, please state__

Already approved change to weekly remittance, since 01 Jan 2013.

Jun 2009
Yes x No
Agenda Item: G4.3.4
Revision No.: 0
Date: 15 Aug 12
Page: 2 of 2

Number: _________14___________ __________5___________
Currency: ________EUR__________ _________BGN*_________
Default amount: _______336856_________ _______1792607________
Recovered: _______327598_________ ________982811________
Amt. Outstanding: _________9258_________ ________809796_________
*BGN is the only operational currency for

BSP-BG since 16 Oct 2011, ROE 1.956
BGN:EUR

Jerome Jaquemard 20 Jul 2012
Agenda Item: G4.3.4
Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 1 of 1
1. Change of currency of guarantee/insurance from EUR to BGN, as shown below, for Local
Criteria for BSP Bulgaria:
Insurance/Guarantee
Minimum amount of insurance bond or bank guarantee is EUR 25,000 50,000 BGN. After 6 months
of operation as an IATA agent a cover of 35 days turnover through BSP is required in the form of
insurance bond or bank guarantee. IATA has to recalculate the average 35-day turnover /for the
last 12 months/ on a monthly basis and in case the new level of turnover exceeds the existing
insurance with 30% or with 30,000 EUR 50,000 BGN, to advise the agent in written for immediate
increase.
For Established Agents opening new branch locations for the first year of operation an immediate
increase of EUR 10,000 20,000 BGN for existing insurance/guarantee is required, after this
period the general rule is applied.
Agenda Item: G4.3.4
Revision No.: 0
Date: 15 Aug 12
Attachment: B
Page: 1 of 1
1. Amend amount of covered average turnover by guarantee/insurance from 35 days to 22

days as a result of move to weekly R&S in Local Criteria for Bulgaria, as shown below:
1.3 Results of Financial evaluation
New applicants, with unsatisfactory financial standing are to be rejected.
Established Agents with unsatisfactory financial standing will receive from IATA:
a) Recommendations for improvement of financial standing e.g. increase in trading capital,

reduction of current liabilities etc., as well as a term of 6 months for submission of
new documents proving that recommendations were followed and improved financial
standing is in place.
b) Immediate request for an increase of guarantee/insurance to cover 100% of agents 35 days

22 days average turnover. Turnover should be calculated for both the last 12 months and the
last 3 months and the grater will be taken.
In case that submitted financial documents would not prove that recommendations were followed
and improved financial standing is in place, the agent is obliged to present additional bank
guarantee or cash deposit for 30% of the existing guarantee for at least 6 months and until the
agent proves satisfactory financial standing.
2. Insurance/Guarantee
Minimum amount of insurance bond or bank guarantee is 50,000 30,000 BGN. After 6 months of
operation as an IATA agent a cover of 35 days 22 days turnover through BSP is required in the
form of insurance bond or bank guarantee. IATA has to recalculate the average 35 days 22 days
turnover /for the last 12 months/ on a monthly basis and in case the new level of turnover exceeds
the existing insurance with 30% or with 50,000 30,000 BGN, to advise the agent in written for
immediate increase.
For Established Agents opening new branch locations for the first year of operation an immediate
increase of 20,000 12,000 BGN for existing insurance/guarantee is required, after this period the
general rule is applied.
Agenda Item: G4.3.5
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 1
REPORT OF APJC CROATIA

Number
19. 11 Nov 2011 Weekly settlement effective from 1 Jan 2012
20. 21 Mar 2011 SISS closure of ZAG LO. Effective June 2014
Codes of airline members: OU, LH, TK, MH
Agents: Olymptours, Marineair, Erste, Globtour
n/a
X Weekly Twice Monthly Monthly Other, please state: WEEKLY
1 Jan 2012. Weekly settlement implemented smoothly.

Yes x No

Defaults: Jan-Dec 2011: YTD (July 2012):
Number: 1 1
Currency: HRK HRK
Default amount: 56.488 2.922.735

Recovered: 56.488 2.922.735

Local Airline Representatives, Agent community and other stakeholders expressed their strong
opposition to the closure of the LO

Mr. Mladen Lemai, Olymptours August 2, 2012
Agenda Item: G4.3.7
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Date: 15 Aug 12
Page: 1 of 1
REPORT OF APJC CZECH REPUBLIC & SLOVAKIA

Number
18 11th January ISS update and information on SISS
Request of associations to change R&S period airlines were
against: no changes and proposal to PAConf.
Aim to extend number of participants from 6+6 to 7+7 not
approved
Codes of airline members: OK, BA, EK, LH, SU, KL/AF
Agents: 3x ACK, 1xSAAI, 1xSACKA, 1xPelikan

none
x Weekly Twice Monthly Monthly Other, please state___________

1st July 2011
Yes x No
Number: 3 3___________
Currency: EUR_____________ EUR______
Default amount: 12 173______ 567 120__________
Recovered: 12 173____________ 550 368_______________
Amt. Outstanding: 0_____________________ 16 752_________________

Ongoing issue as agencies required to change R&S weekly back to twice a month model. Dispute
over a composition of an agent (associations) pool in APJC share of agencies per number of
agents in associations versus revenue share has been challenged. Language issue was also on
agenda see Minutes.
Mr Jiri Marek ( Czech Airlines) 23rd July 2012
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 1
REPORT OF APJC FRANCE

Number
52 25 Apr. 2012 Usual items + Presentation of IATA new 800f guideline
53 06 Jul. 2012 Usual items + reminder of new 800f guideline
Composition No. airlines ____8__/ No. agents ___8___
AF (Chair)-CX- EK- IB-JL-SS-TP- UA
Agents:
Carlson Wagonlit Voyages dOC AFAT Go Voyages
Ouest Voyages- Tourcom- Sembat Tourisme- TUI -HRG
N/A

January 2011
Yes No

Number: 66 33
Currency: USD USD
Default amount: 13 261 128 8 423 045

Recovered: 5 034 048 2 652 072
Amt. Outstanding: 8 227 080 5 770 973
Axel BINARD (AF ) 30 July 2012

Revision No.: 0
Date: 15 Aug 12
Page: 1 of 1
REPORT OF APJC GERMANY

Number
47 29.11.2011 Annual financial review handling according to Resolution 818g,
48 03.05.2012 requiring that all agents are providing accounts, which is in
opposite to local financial criteria where Agents can choose to
either hand in a bank guarantee or provide financial documents
The council unanimously decided to address this item to the
PAConf/35 with a proposed change of the wording of Resolution
818g in order to allow that the current bank guarantee model
(where Agents are providing a 100% bank guarantee upfront a
financial review) can be maintained without the need to provide
accounts see separate agenda item R14.
Codes of airline members: DL, EK, LH, IB, SQ, UA
Agents: Reisebuero Buehler GmbH, Aerticket AG, First Business Travel, Go-East Reisen GmbH,
Isaria Verkehrsgesllschaft, one vacancy from one association

No changes
Weekly Twice Monthly Monthly Other, please state: Daily in case of transit
agencies
01. January 2011 (changes of transit account handling)

Yes No
Number: 22 10
Currency: EUR EUR
Default amount: 675.639,15 454.818,51
Recovered: 453.711,47 347.466,96
Amt. Outstanding: 221.927,68 107.351,55

See Key Issues from last APJC meetings
Nathali Hartkopf (LH) APJC Chairman (06. August 2012)

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Date: 15 Aug 12
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REPORT OF APJC GREECE

Number
1 25 January Revision to BSP Greece Calendar:
2012
Agency Associations requested to change the remittance days in
BSP calendar from 15th to 17th and from end of month to 2nd of the
following month. They based their request on the current economic
situation of the market and increased cash flow obligations at the
end of the month i.e. VAT, social security, salaries. They further
requested to add one more day in case the 17th and the 2nd fall on a
weekend or public holiday.
Airlines did not agree and counter proposed: one day extension for
each remittance period provided the Associations would drop the
pending court case for change in the remittance frequency to twice
monthly.
Associations did not agree with the proposal.
Note:
Later on Agent Associations contacted the APJC airlines directly

and got airlines agreement to extend the BSP remittance calendar
to the following:
Sales of 115 to be remitted on the 2nd of the following

month
Sales of 16-31 to be remitted on the 16th of the following
month
To be noted that in case of adoption the Settlement dates to Airlines

will be affected in the following way:
Sales of 115 will be settled on the 3rd of the following

month instead of 1st
Sales of 16-31 will be settled on the 17th of the following
month instead of 16th
Attachment A supporting document.

Revision No.: 0
Date: 15 Aug 12
Page: 2 of 4
Review of Financial Criteria:
The subject of bilateral bank guarantees was discussed by both

agents and airlines.
Airlines said the reason behind asking for bilateral bank guarantees
is the insufficiency of the existing financial criteria as it was
established back in 2009. They stressed the need to review the
financial criteria. Country Manager presented IATAs new global
financial criteria guidelines which addresses the shortcomings and
weaknesses of the existing financial criteria. Both parties agreed to
establish a financial committee in order to review the existing
financial criteria based on IATAs Financial Criteria Guidelines.
Note:
APJC financial committee has met once in order to review the
existing financial criteria based on IATAs new guidelines. No
agreement has been reached.
2 12 July 2012 Update on Strengthening ISS & Field Office Strategy
Meeting was attended by IATA Regional Vice President for Europe

and Area Head for Turkey and Greece. RVP confirmed the closure
of IATA office in Greece and announced the transfer of Country
Manager to Madrid Service Center. Participants were informed that
after the closure of Athens office, responsibilities for local activities
would be taken over by IATA office in Rome.
Both agents and airlines expressed their disappointment and
stressed the need for IATAs local presence in Greece due to
market peculiarity.
Ad hoc extension to remittance dates:
Regarding ad hoc extension to remittance dates, RVP clarified that

the role of LCAG forums in all markets is and shall remain as an
advisory group and that the Agency Administrator is the only body
who has the authority to approve remittance extensions.
Airlines and Agency Associations felt that since request for
remittance extensions through LCAG has been the market practice
for many years in this market any change to this process should
have been communicated by IATA in advance. Both parties
expressed that this incident has damaged their relationship.
Revision No.: 0
Date: 15 Aug 12
Page: 3 of 4
Composition No. airlines _7___/ No. agents __7__

Codes of airline members: A3, AF/KL, BA, EK, LH, MS, OA
Agents: HATTA 4 representatives, PETAGA 2 representatives, Macedonia Thrace 1

representative.

1-On 20 December 2010 APJC agreed and recommended to reduce the amount of minimum
bank guarantee for VMFRs (twice monthly payments with 35 days of sales at risk) to 17,500 Euro.
At that time the standard remittance frequency was monthly which equaled to 50 days of sales at
risk and the required minimum amount of bank guarantee was 25,000 Euro.
On September 2011 the standard remittance frequency changed to twice monthly, reducing the
days of sales at risk to 35 days and therefore adjustment to the amount of minimum amount of
bank guarantee is requested based on APJCs recommendation:
Minimum amount of bank guarantee for the standard remittance frequency of twice
monthly payments (35 days sales at risk) to be 17,500 Euro.
Agents remaining under the monthly payments must cover 50 days sales at risk and the
minimum amount of bank guarantee required remain at 25,000 Euro.
(Attachment B supporting document)
2-In case the Conference approves revision to BSP Greece Calendar then the amount of
minimum bank guarantee would be adjusted to remain consistent with the previous level of cover
pro-rata, with the days of risk now reduced to 37 days (32 days of sales plus 5 days margin) :
18,500.00 Euro .
Minimum amount of bank guarantee for the standard remittance frequency of twice
monthly payments (35 days sales at risk) to be 18,500 Euro.
Weekly X Twice Monthly Monthly Other, please state___________

2009
Yes X No
Revision No.: 0
Date: 15 Aug 12
Page: 4 of 4
Number: ________41_______ ________6_________
Currency: ________Euro______ ________Euro_______
Default amount: ___5,666.419 _____ _________714,732_____
Recovered: ___1,141,783________ _________123,84_______
Amt. Outstanding: 4.524.636_____ _________702,348_____
Mr. Kostas GIOKAS (HATTA)

Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 1 of 1
Revision to BSP Greece Calendar:
APJC Greece continues to strive to reach agreement between Carriers and Agents to strengthen
the local financial criteria and to align the financial security coverage to the increased remittance
frequency implemented in October 2011.
Additionally, the APJC has been reviewing the BSP Calendar to address the following issues:
1. increased cash flow obligations of Agents at month end

2. collection of monies from Agents clients due to increased cash flow difficulties in the
market
3. cheque clearance timescale which requires two working days
4. need to reduce the number of Irregularities
All of the above issues are the result of the current market/economic situation in Greece.
Following discussions between Agent and Airline representatives of the APJC, both parties have
now agreed to the following recommendation to PAConf:
1. Sales of 115 of the month to be remitted on the 2nd of the following month
2. Sales of 16-31 of the month to be remitted on the 16th of the following month
3. Settlement dates to Airlines will be affected in the following way:
a. Sales of 115 of the month will be settled on the 3rd of the following month instead
of 1st
b. Sales of 16-31 of the month will be settled on the 17th of the following month
instead of 16th
4. As a consequence of the above, the amount of minimum bank guarantee would be

adjusted to remain consistent with the previous level of cover pro-rata, with the days of
risk now reduced to 37 days (32 days of sales plus 5 days margin): 18,500.00 Euro
Revision No.: 0
Date: 15 Aug 12
Attachment: B
Page: 1 of 1
LOCAL CRITERIA - GREECE
FINANCES
Agents during the first two years of trading
Bank guarantee
To be provided by all agents during the first two years of trading as an Agent. Guarantee should
not be for a limited period.
Amount of guarantee required: The amount will be calculated on the basis of the estimation, as
provided by the applicant, of the agent's BSP cash turnover in his first year as IATA accredited
agent, adjusted for the number of Days' Sales at Risk.
The number of Days' Sales at Risk is to be counted from the beginning of the reporting period to
the remittance date in respect of that reporting period or periods, plus a margin of five days. The
result is to be divided by 360 days, and then applied to the annual cash turnover estimation to
calculate the estimated Amount at Risk and the amount of guarantee required.
The minimum amount of the guarantee is EUR 25,000 EUR 17,500.

To include: The minimum amount of the guarantee for agents on Monthly remittance is EUR
25,000
The local IATA manager will review the level of the guarantee after the first six months based on
the Amount at Risk computed with reference to the average net cash sales of the Agent during
that six-month period. The amount of guarantee required will be increased if it is found to be
insufficient to cover the Amount at Risk.
Thereafter the Amount at Risk will be computed using the average annual net cash sales of the
previous 12 months and the amount of guarantee required adjusted by the IATA manager, if
necessary.
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 2
REPORT OF APJC ITALY

Number
37th 19 Dec 2011 Aspect of Local evaluation Criteria
Following several requests from travel agencies when
submitting their financial evaluation APJC unanimously
agreed to submit to PAConf a request of approval for
clarification and change the wording as shown in the
local criteria.
38th 10 July 2012 Strengthening ISS Program and field offices strategies
ADM Post Default Procedures
Composition No. airlines __146____/ No. agents __2268____

AZ-AF-BA-DL-ET-LH-IG-TG
Agents:
FIAVET-ASSOTRAVEL-ASSOVIAGGI-ASTOI
Approval for clarification and change the wording of the Local Financial Evaluation &
Criteria (Attachment A - text for PAConf approval framed is in red, new/additional
wording is in green)
Weekly Twice Monthly X Monthly Other, please state___________

01 January 2012
Yes X No

Number: _________82_____________ __________27_____________

Currency: _________EUR___________ _________EUR_____________
Default amount: _____7.852.672___________ __________2.131.795_______
Recovered: _____7.352.396______ ________ 1.899.455_______
Amt. Outstanding: ______ 500.276___________ ______ 232.340________
Revision No.: 0
Date: 15 Aug 12
Page: 2 of 2

Mr.Armando Muccifora TG August 3rd, 2012
Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 1 of 3
LOCAL FINANCIAL CRITERIA ITALY
Finances
Balance Sheet and Profit and Loss Account (duly certified by an outside public accountant)
indicating a satisfactory financial standing. If an applicant or Agent is required to provide
additional financial support the following are acceptable:
bank guarantee, insurance coverage, letter of undertaking from mother company (in specific
cases). letter of undertaking from mother company (in specific cases). Other alternatives will be
examined case-by-case.
The following indexes are used in the financial evaluation:
CURRENTLY CURRENTLY
PUBLISHED PUBLISHED IN TAH NEW TEXT (1) NEW TEXT (2)
IN TAH (A) (B)
Current Assets on the balance
sheet which can either be
converted to cash or used to
pay current liabilities within 12
months. Include cash, cash
equivalents (short-term
government bonds,
Adjusted Current marketable securities),
Assets accounts receivable and the Index Score range:
Current Ratio
Adjusted Current portion of prepaid liabilities From 0 to 20
Liabilities which will be paid within 1 year
Current Liabilities of balance

sheet that are to be settled in
cash within 12 months. Include
accounts payable for good and
services, short-term debts, tax
debts
Equity includes Share Capital,
Reserves, plus Net Profit /
Net Worth to Equity Index Score range:
minus Losses
Loan Ratio Bank & Loans From 0 to 20
Short and Long.term debts
Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 2 of 3
Total assets of balance sheet

net of Reserves for
Depreciation
Assets to Total Assets Index Score range:
Equity Ratio Equity From 0 to 20
Equity includes Share Capital,
Reserves, plus Net Profit /
minus Losses
Total costs excluding
Payable Total Purchases depreciation, levies and taxes,
Index Score range:
Turnover Total Accounts discounts and rebates
From 0 to 20
Ratio payable
Total accounts payable
Total revenues net of returns,
Receivables Sales
discount and rebates Index Score range:
Turnover Total Accounts
From 0 to 20
Ratio receivable
Total accounts receivable
Once the five indexes are determined, a value is assigned to each of them according to an agreed
table. If the total value reached is between 0 and 50 50 49 , the applicant does not qualify, between
50 and 80 80 79 the applicant is required to supply additional financial support and from 80 and 100
the applicant qualifies without condition.
Applicants On the basis of financial situation and of ascertained productivity or minimum

Commercial Risk Average of the region.
Changes of Ownership On the basis of new Balance Sheet and of BSP productivity.
Reviews Where a discrepancy between the guarantee level and productivity is ascertained,
review will take place based on new Balance Sheet/BSP Net Cash Sales, requiring realignment in
a maximum of 60 working days from the date of the request in accordance with following scale:
requests for increases up to 50% of the guarantee level to be met in 30 working days
requests for increases over and above 50% of the guarantee level to be met in 60 working
days.
Sole Traders with simplified accounting: NEW TEXT (3)

If a Sole Trader with simplified accounting is not able to submit a certified Balance Sheet and
Profit and Loss account, the agent shall automatically be requested to produce a bank guarantee.
Minimum amount:
Euro 26,000 is the minimum bank guarantee level to be applied to all BSP operating
agencies irrespectively of the average of their cash sales.
Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 3 of 3
BSP Procedures
Information on the procedures and responsibilities of agents in respect of the reporting and
settlement rules is contained in the BSP Manual for Agents supplied to each Approved Location.
Additional copies if needed can be requested through your local BSP contact.
IATA offers regular BSP procedural training sessions. Any agent wishing to undertake such
training is encouraged to contact the local BSP office.
License
Required (except for Vatican City).

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Date: 15 Aug 12
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REPORT OF APJC MALTA

Number
27TH 05 Sept.2011 BSP MT market trends
Update on Key IATA Projects.

Codes of airline members: KM-EK-LH
Agents: FATTA

none
Weekly X Twice Monthly X Monthly Other, please state___________
X Yes No

Number: _________1____________ __________2____________

Currency: _________EUR___________ _________ EUR_____________
Default amount: _____ 60.083_______ __________41.118______
Recovered: _________60.083______ ________ 41.118______
Amt. Outstanding: ______ 0___________ ______ 0____________

Mr. Tonio Joseph Farrugia KM August 05th, 2012
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Date: 15 Aug 12
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REPORT OF APJC PORTUGAL

Number
35 5 June 2012 Change in remittance frequency see agenda item
R10.
36 16 July 2012 Calculation of Bank Guarantees
Composition No. airlines ___6___/ No. agents __6____
Codes of airline members: TP, AF/KL, UA, LH, BA, SP
Agents: Lounge, Viagens Abreu, ES Viagens, Wide Travel, Geostar, Caravela
Revised calculation of bank guarantees according to the Remittance Frequency
agreed at APJC-Portugal #35. See Attachment A.
January 2012
Yes No

Number: __________7____________ ___________7___________

Currency: _________Euro___________ _________Euro___________
Default amount: _______1.209 894,00_____ _______1.517 034,00______
Recovered: _________59.764,00______ ________581 570,00______
Amt. Outstanding: ________1.150 130,00____ ________935 464,00_______

To include in the present Local Criteria Portugal the calculations for VMFR which are
to be effective as from 1 July 2013 (twice-monthly remittance) and 1 July 2015
(weekly remittance).
Paula Canada (TP) 17.07.2012

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Date: 15 Aug 12
Attachment: A
Page: 1 of 1
LOCAL CRITERIA PORTUGAL
Amend Local Criteria Portugal as shown below:
The APJC Portugal requests PACONFs approval to include in the Local Criteria for
Portugal, the calculations for VMFR which are to be effective as from 1 July 2013
(twice-monthly remittance) and 1 July 2015 (weekly remittance).
1. Effective July 1, 2013
a. Calculation for Fortnightly remittance:
15 days of sales + 15 days for remittance + 5 days action:

(Amount at risk = BG value = daily risk x 35 days)
2. Effective July 1, 2015
a. Calculation for Weekly remittance
7 days of sales + 14 days remittance + 4 days action:

(Amount at risk = BG value = daily risk x 25 days)
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Date: 15 Aug 12
Page: 1 of 2
REPORT OF APJC SERBIA & MONTENEGRO (Montenegro only)

Number
15. 12 Oct 2011 Agents requested lower levels of BG. Not agreed.
16. 6 Mar 2012 Lower levels of BGs agreed. See Attachment A
Codes of airline members: JU, LH, AZ, AF, (still no replacement for MA)
Agents: Odeon, Pegrotour, JET Travel, Kompas Novi Sad, Gorbis
n/a
Weekly x Twice Monthly Monthly Other, please state Twice monthly
1 Jul 2012
Yes x No

Number: 4 1
Currency: EUR EUR
Default amount: 100.255 29.194
Recovered: 100.255 29.194
n/a
Mr. Djordje Vukoti, JU AUG 2, 2012.
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Date: 15 Aug 12
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REPORT OF APJC SERBIA & MONTENEGRO (Serbia only)

Number
15. 12 Oct 2011 Agents requested lower levels of BG. Not agreed.
16. 6 Mar 2012 Lower levels of BGs agreed. See Attachment A
Codes of airline members: JU, LH, AZ, AF, (still no replacement for MA)
Agents: Odeon, Pegrotour, JET Travel, Kompas Novi Sad, Gorbis
n/a
Weekly x Twice Monthly Monthly Other, please state Twice monthly
1 JUL 2012
Yes x No

Number: 2 1
Currency: RSD RSD
Default amount: 12.209.117 2.042.618

Recovered: 12.209.117 2.042.618
n/a
Mr. Djordje Vukoti, JU AUG 2, 2012.
Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 1 of 3
Extract from Meeting Summary of APJC/11 Serbia & Montenegro held in Belgrade on
6 March 2012:
Discussion related to the level and terms of Bank guarantees
Following the discussion from the last APJC RSME Meeting, the Chairman, Mr.
Djordje Vukoti, APJC RSME Chairman, opened the discussion on the same topic.
The reduction of the level of bank guarantees for the Agents agreed on the last APJC
RSME Meeting has been applied. This has not caused any instability among the
Agents and no major defaults have been recorded.
Following that and the fact that at the last APJC RSME meeting it was agreed that in
such scenario, further decrease of the level of bank guarantees would be discussed.
Agents pointed out the benefits of the current situation and requested a further
decrease of the level of bank guarantees. Airlines opposed the requested level of
decrease. After the discussion, both parties agreed unanimously on the following
decrease:
Current BGs 65% of the turnover > proposed BGs 45% of the turnover
Further decrease of the level of BGs has been requested by the Agents but has not
been agreed.
Airline representatives will discuss further decrease with their Head Offices and if
they get approvals for that, it will be communicated to the APJC RSME and the
proposal for the new financial criteria can be mail voted. Otherwise, the decrease
specified above will be sent to PAConf for approval.
Proposed Action
Amend Local Criteria for Serbia & Montenegro as shown below:

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Date: 15 Aug 12
Attachment: A
Page: 2 of 3
2.1 Bank guarantees are required from all Accredited Agents and New Agents as
financial security.
2.2 All banks approved by National Bank of Serbia (NBS) and National Bank of
Montenegro (NBCG) are authorized to issue the guarantee.
2.3 All Agents must possess a valid bank guarantee all the time.
In case of Serbia, due to the fact that the only BSP currency is the local one
(RSD) and that bank guarantee amounts are expressed in EUR currency, the
exchange rate applied will be the NBS (National Bank of Serbia) official
middle rate valid on the date when the information regarding the bank
guarantee amount should be sent to the Agent.
The bank guarantee amount will be rounded up to the nearest 1.000 EUR
above the amount resulting from the calculation.
2.4 New Agents must provide a bank guarantee to the amount of 25.000 EUR.
2.5 Existing Agents
The full bank guarantee amount is based on the average 30 days cash
turnover in the previous 12 consecutive months ending with the last
remittance period for which information is available.
(a) Normal risk Agents with average 30 days cash turnover between 0
EUR and 100.000 EUR will be required to provide 55 75% of a full
bank guarantee with a minimum amount of 25.000 EUR.
(b) Normal risk Agents with average 30 days cash turnover between
100.001 EUR and 200.000 EUR will be required to provide a bank
guarantee that covers 50 70% of a full bank guarantee with a
minimum amount of 55.000 75.000 EUR.
(c) Normal risk Agents with average 30 days cash turnover over 200.001
EUR will be required to provide a bank guarantee that covers 45 65%
of a full bank guarantee with a minimum amount of 100.000 140.000
EUR.
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Date: 15 Aug 12
Attachment: A
Page: 3 of 3
(d) High risk Agents will be required to provide a full bank guarantee.
increased by:
(i) 10% if the High risk Agent meets one of the High risk Agent
criteria; or
(ii) 25% if the High risk Agent meets two or more of the High risk
Agent criteria
Minimum amount of the bank guarantee is 25.000 EUR.
(e) An adjusted bank guarantee will be requested only in case when

existing bank guarantee amount required to be increased/decreased
by more than 10%.
(f) When the conditions to perform remittance/settlement on a weekly
basis or VMFR (voluntary more frequent remittance) basis are met by
any Normal or High risk Agent, level of the bank guarantee for that
Agent will be decreased by an additional 25%.
2.6 A comparison/check of the amount of the financial security provided by an

Agent versus actual cash turnover will be executed at least twice a year.
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Date: 15 Aug 12
Page: 1 of 1
REPORT OF APJC SLOVENIA

Number
13. 1 Jun 2011 Weekly settlement ongoing discussion. Information
related to the SISS migration of the R&S to SCE
Madrid
14. 18 Oct 2011 Weekly settlement ongoing discussion. No
agreement so far.
Codes of airline members: JP, OS, AF, TK, OU
Agents: Airpass, Kompas, Partner, Palma, Concorde
n/a
Weekly x Twice Monthly Monthly Other, please state: twice monthly

1 Jan 2012. (minimum bank guarantee increased from 15k EUR to 30k EUR - topic
discussed and agreed on the 12th APJC SI Meeting)
Yes x No

Number: 3 5
Currency: EUR EUR
Default amount: 295.366 560.375

Recovered: 233.834 385.923
Amt. Outstanding: 61.532 174.452

Local Airline Representatives, Agent community and other stakeholders expressed
their strong opposition to the closure of the ZAG LO

Ms. Anamarija Kova, JP August 2, 2012.
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Date: 15 Aug 12
Page: 1 of 1
REPORT OF APJC TURKEY

Number
2012-1 11 July 2012 Discussing local criteria items which is related for BG
amount of those IATA agents located out of Istanbul.
No decision taken. The topic will be discussed during
the next APJC.
Communicating the Strengthening ISS Program and
Field Office Strategy.
Composition 5 airlines / 5 agents

Codes of airline members: AZ, IB/BA, EK, OA, TK.
Agents: Eltra, Moris, Prowin, Viking, Vista.

None

01 Oct 2011
Yes No

Number: 2 8
Currency: TRY TRY
Default amount: 466.993 16.654.972

Recovered: -357.905 -15.325.596
Amt. Outstanding: 109.088 1.329.375
Other information of interest to PAConf: None

Mr. Okan Oksuz 31.07.2012
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 1
REPORT OF APJC - UKRAINE

Number
6 27 July 2012 1. Financial assessment criteria agreed
2. Decrease of minimum required guarantee to 30,000
USD not agreed, working group created
3. Gradual cancellation of discounts on guarantee
amount not agreed, working group created.
Codes of airline members: VV, PS, AF, BA, OS, LH, LO, AZ, TK
Agents: FABRIKA TOURISMA, KIY AVIA, MERCI TRAVEL SHOP, OBRIY (AMEX),
PILOT, QUEHENBERGER UKRAINE, SKY TRAVEL HRG UKRAINE, TICKETS
WORLD, VOYAGE SERVICE
Financial assessment criteria to be included in Local Criteria Ukraine as per draft
attached (Attachment A). Effective date 01 January 2013.

01 July 2011
Yes No

Defaults: Jan-Dec 2011: YTD 2012: July 2012
Number: 11 9
Currency: UAH / USD UAH / USD
Default amount: 2,877,900.60 / 360,052 1,268,898.56 / 158,750

Recovered: 2,877,900.60 / 360,052 1,268,898.56 / 158,750
Kostyantyn Gudz - AEROSVIT AIRLINES 31 July 2012

Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 1 of 3
Local Criteria for Accreditation and Retention on the IATA Agency List
UKRAINE
Effective date 01 July 2011 01 January 2013
New Applicants
The Agent must be in possession of a valid license / certificate to trade (if required)
issued by appropriate state authorities according to Ukrainian legislation.
Finances
The Agent shall submit audited financial statements prepared in accordance with the
Ukrainian accounting practices. The audit report should consist of
Balance Sheet
Profit and Loss Account
Auditors Conclusion
Such statements shall be evaluated and found satisfactory
In addition Agent should provide IATA with the list of financial guarantees
issued individually on the name of IATA Member(s) and/or BSP Participating
Carrier(s).
Financial Review
The Agency Services Manager shall conduct periodic examinations the financial
standing of Agent. He may request and the Agent concerned shall be under
obligation to furnish, by the date specified in the Agency Services Manager's letter of
request, the documents deemed necessary by the Agency Services Manager to
conduct such examination. Failure by the Agent to submit such documents as
prescribed shall be grounds for the Agency Services Manager to request the Agency
Administrator to place the Agent on a Cash Basis and give the Agent notice of
termination of the Sales Agency Agreement, provided that if the Agent submits the
required documents to the Agency Services Manager prior to the termination date
and financial standing of Agent found satisfactory the termination shall not take
effect.
Financial Review of an Agent will be completed in the following circumstances:
On an annual basis
Default
Changes of ownership, shareholders or legal status
Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 2 of 3
Financial Review of an Agent will be completed in circumstances including but not

limited to:
New application
On an annual basis
Default
Changes of ownership, shareholders or legal status
The Agent must submit audited financial statements prepared in accordance with the
Ukrainian accounting practices. The audit report must consist of
Balance Sheet
Profit and Loss Account
Auditors Conclusion
Such statements will be evaluated and found satisfactory if the following criteria are
met:
The Net Equity must be positive

The Net Equity must exceed the sum of Long Term Debt and other Long
Term Liabilities
Adjusted Liquid Current Assets must exceed Current Liabilities
All new applicants must obtain a satisfactory evaluation otherwise their application
will be disapproved.
Financial Guarantee
A Bank Guarantee or Insurance Bond/Certificate, issued by recognized

bank/insurance company, is required for a Head Office an Agent to cover average
Amount at Risk, generated by the Agent but not be less than USD 100,000. Amount
at Risk is calculated to the following formula based on last year 12 months turnover:
12 months revenue x (7 days reporting period + 7 days settlement + 5 days default)

Amount at Risk = ----------------------------------------------------------------------------------------------------------------
360
but not be less than USD 100,000. The value of financial guarantee will be rounded
to the next + 5,000 USD.
For Established Agents opening new branch locations for the first year of operation of
the new branch location an immediate increase of USD 15,000.00 per each new
branch for existing guarantee is required, after this period the general rule above is
applied. The list of financial institutions that authorized to issue Bank Guarantee or
Insurance Bond/Certificate is specified by IATA. All financial guarantees must be
drawn as per IATA specimen.
Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 3 of 3
Financial guarantee level will be reviewed at a minimum annually. When the

renew/reissue of Agents financial guarantee is required, the Agent must submit the
original confirmation of renewed/reissued financial guarantee to the Agency Services
Office IATA at the latest 30 days before expiry date of the currently valid guarantee.
For Agents within first year after approval financial guarantee level such review will
be done at a minimum semiannually.
Increase of sales volume
Agents financial guarantee level versus actual turnover should be reviewed quarterly
and adjusted in case if the Amount at Risk increased increases by more than 10%.
An amended guarantee has to be provided within 30 days upon the request of IATA.
Reduction of Guarantee
After two years of approval the Agent will take may benefit from a Discount Scheme
in respect of the financial guarantee, if the Agent meets the following criteria:
Agent was not placed in default during the last 12 months

Financial standing found satisfactory
Discount Scheme
Amount at Risk Amount of Financial Guarantee

up to USD 100,000 USD 100,000
80% from the Amount at Risk generated by Agent during the
100,001 200,000
last operational year, but not less than USD 100,000
200,001 500,000 65% from the Amount at Risk, but not less than USD 160,000
500,001
50% from the Amount at Risk, but not less than USD 325,000
1,000,000
1,000,001
25% from the Amount at Risk, but not less than USD 500,000
2,500,000
over 2,500,001 15% from the Amount at Risk, but not less than USD 625,000
In the event of default Agent shell must furnish a financial guarantee equivalent to the
Amount at Risk in accordance with locally established the formula stated above in
these criteria prior to consideration of reinstatement.
Staff
Minimum IATA staff criteria apply.
General
In respect of the issue of Traffic Documents after approval, an Agent shall comply with the provisions of
Resolution 822 to the extent that they affect the Agent's obligations or actions. Traffic Documents shall
be completed, validated and issued only by Approved Location.
Security
Minimum IATA security standards apply.
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 4
REPORT OF APJC WESTERN BALKANS (Albania)

Number
6. 10 Nov 2011 Weekly settlement not agreed. IPP-an alternative to
BGs, project suspended.
7. 27 Mar 2012 Financial criteria change-inconsistent wording adjusted.
Weekly settlement-not agreed but market preparations
agreed-target date July 1, 2013.
Codes of airline members: JP, OU, OS, MH
Agents: BH Passport, Eurosky HRG, City Travel Skopje, Union Travel
Inconsistent wording discussed and changes agreed. Mail vote completed and
changes effective since July 1, 2012.
1 Jul 2012
x Yes No

Number: 3 0
Currency: EUR EUR
Default amount: 69.317 0
Recovered: 69.317 0
n/a
Ms. Svetlana Pruss, JP AUG 2, 2012.
Revision No.: 0
Date: 15 Aug 12
Page: 2 of 4
REPORT OF APJC WESTERN BALKANS (Bosnia and Herzegovina)

Number
1 Jul 2012
x Yes No

Number: 0 1
Currency: 0 BAM
Default amount: 0 79.139
Recovered: 0 58.675
Amt. Outstanding: 0 20.464
n/a
Ms. Svetlana Pruss, JP Aug 2, 2012.
Revision No.: 0
Date: 15 Aug 12
Page: 3 of 4
REPORT OF APJC WESTERN BALKANS (Kosovo)

Number
1 Jul 2012
x Yes No

Number: 1 0
Currency: EUR EUR
Default amount: 206.294 0
Recovered: 206.294 0
n/a
Revision No.: 0
Date: 15 Aug 12
Page: 4 of 4
REPORT OF APJC WESTERN BALKANS (Macedonia)

Number
1 Jul 2012
x Yes No

Number: 1 2
Currency: MKD MKD
Default amount: 5.431.000 980.406
Recovered: 5.431.000 554.125
Amt. Outstanding: 0 426.281
n/a
Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 1 of 5
LOCAL CRITERIA - WESTERN BALKANS
I FINANCIAL EVALUATION CRITERIA
New Applicants
New applicants will be required to present provide a bank guarantee for an amount
corresponding to an estimated 30 days worth of cash sales. The minimum amount of a
bank guarantee is 20,000 EUR.
The level of bank guarantee is checked as a minimum twice per year and adjusted if
the average monthly amount of turnover of last 12 months increases more then 10.000
EUR.
Existing IATA Accredited Agents
Financial evaluation for IATA Accredited the Agents in Western Balkans will be
performed yearly. All IATA Accredited Agents will be requested to must submit
documents listed below. After the analysis of submitted financial documents, the
Agents will be considered as normal risk or high risk Agent.
The assessment of An existing IATA Accredited Agent must comply with the
following elements:
1. Net profit in the accounting period must be positive ( > 0)

2. No Notices of Irregularity for overdue/dishonoured remittances in the last 12
months
3. Short term liquidity coefficient:
Current assets-long term business claims 1

Short term financial and business Liabilities
If the Agent fully complies with 1 and 2 criteria, a short term liquidity coefficient
between 0,75 and 1 is acceptable.
II DOCUMENTATION
Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 2 of 5
An Agent who applies for IATA accreditation must should provide the
following documentation:
1. Official Registration Certificate

2. Official travel agents Licence
3. Current balance sheet not older than 6 months
4. Profit and loss account
5. Bank guarantee for the minimum amount of 20.000 EUR
An existing IATA accredited Agent who is subject of the annual to a financial

assessment:
1. Yearly balance sheet as submitted and accepted by relevant financial or tax

authority
2. Profit and loss account - as submitted and accepted by relevant financial or
tax authority
3. Solvency assessment provided by all commercial banks, where the Agent has
its current accounts. Not older than 30 days. Copies acceptable.
The applicant or An Agent must bear the costs related to of the provision of
registration and/or all financial documents.
III BANK GUARANTEE CALCULATIONS
FINANCIAL SECURITY
Bank Guarantees
The level of the bank guarantee will be based on an average 30 days BSP cash
sales from the past 12 consecutive months ending with the last month for which sales
information is available. Any Agent has an option to increase its Remittance
frequency under the VMFR (Voluntary More Frequent Remittance). The minimum
amount of any bank guarantee shall be 20,000 Euro.
Level of bank guarantee will be checked twice per year, as a minimum and adjusted if
the average monthly amount of turnover of last 12 months increases more then 10.000
EUR.
The bank guarantee must be issued by a national bank or bank licenced by the
national authority which operates in the country of the applicant/Agent in the Western
Balkans.
30 days prior to the expiration date of any valid bank guarantee, or following the
annual financial assessment, or a periodic check, IATA must inform the Agent of the
new bank guarantee amount.
Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 3 of 5
Any Agent is obliged to submit bank guarantee 30 days after it has been requested.
Any bank guarantee that does not have an unlimited validity, must be valid for at
least one year.
Agents will be required to provide a bank guarantee based on 30 days worth of BSP
net cash sales during the last 4 quarters (12 consecutive months) according to the
rules below:
1. New applicants will be required to provide a bank guarantee corresponding to

an estimated 30 days worth of BSP net cash sales. The minimum amount of a bank
guarantee is 20,000 EUR.
2. Agents with average turnover between 0 EUR and 40.000 EUR will be
required to provide a bank guarantee of 20.000 EUR.
3. Agents with average turnover between 40.001 EUR and 100.000 EUR will be
required to provide a bank guarantee that covers 50% of their average 30 days
turnover but with the minimum amount of 20.000 EUR.
4. Agents with average turnover between 100.001 EUR and 200.000 EUR will
be required to provide a bank guarantee that covers 40% of their average 30 days
turnover but with the minimum amount of 50.000 EUR.
5. Agents with average turnover over 200.001 EUR will be required to provide a
bank guarantee that covers 30% of their average 30 days turnover but with the
minimum amount of 80.000 EUR.
In case that the only BSP currency is the local one and that bank guarantees
amounts are provided EUR currency, the exchange rate applied will be National
Banks official middle rate valid on the date of the calculation when the request is
sent to the Agent.
The bank guarantee amount will be rounded to the nearest 1.000 EUR above the
amount resulting from the calculation.
Any Agent has an option to increase its remittance frequency under the VMFR
(Voluntary More Frequent Remittance). The minimum amount of any bank
guarantee is 20,000 EUR.
All banks approved by National Banks are authorized to issue the guarantee.
Procedure in case of Agents increased/decreased turnover
A comparison/check of the amount of the financial security provided by an Agent

versus actual cash turnover will be executed at least twice a year.
An adjusted bank guarantee will be requested only in case when existing bank
guarantee amount required being increased/decreased by more than 10.000 EUR.
Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 4 of 5
Definition of the high risk agent
Agent is considering as a high risk agent if one or more of the following conditions are
met:
1) Default in last 12 months

2) Notice of Irregularity in last 12 months
3) Unsatisfactory Financial Assessment annual report
IV LIMITATIONS ON GUARANTEE REDUCTIONS
IATA actions related to the high risk agent
Paragraphs 1, 2, 3 and 4 above, and the possibility to provide a bank guarantee

based on a reduced % of sales, will not apply in the following circumstances
and Agents will be required to provide an increase to their guarantee as below:
1) Default in last 12 months

Agent must provide bank guarantee that will be based on 100% of average 30 days
turnover (min 20.000 EUR).
2) Notice of Irregularity in last 12 months

Agent must increase the guarantee by an additional 25% average 30 days cash
sales
Agent must provide bank guarantee that will be increased for 25%.
3) Unsatisfactory Financial Assessment annual report

Agent must increase the guarantee by an additional 50% of an average 30 days cash
sales
Agent must provide bank guarantee that will be increased for 50%.
4) Unsatisfactory Financial Assessment annual report (for Agent with average 30

days turnover < 20.000 EUR)
Agent must provide bank guarantee that will be based on additional 50% of an
average 30 days cash sales.
Bank guarantee amount must not exceed 100% of average 30 days turnover.
If more then one case applies only one, the highest, increase will be applied.
This will be applied on the yearly basis by following the results of annual assessment
reports and will stay in place until the next annual assessment.
Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 5 of 5
Post default procedure/Reinstatement

In case of default, an Agent is obliged to meet the requirements in order to be
reinstated:
1) To undergo ad hoc financial assessment
2) To provide bank guarantee covers 100% of average 30 days turnover (min 20.000
EUR)
In case of Agents default bank guarantee will be based on 100% of average 30 days
turnover (min 20.000 EUR).
Agenda Item: G4.4
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 1
SUMMARY OF APJC REPORTS - MENA

Only
changes Frequency comment)
G4.4.1 APJC Central and West
Africa
G4.4.2 APJC Eastern Africa Meets 10
(Kenya/Tanzania/Uganda) Sept.
G4.4.3 APJC Egypt
G4.4.4 APJC Ethiopia
G4.4.5 APJC Ghana
G4.4.6 APJC Gulf Area
G4.4.7 APJC Jordan
G4.4.8 APJC Kuwait
G4.4.9 APJC Lebanon
G4.4.10 APJC Malawi
G4.4.11 APJC Mauritius
G4.4.12 APJC Morocco
G4.4.13 APJC Mozambique
G4.4.14 APJC Nigeria
G4.4.15 APJC Rwanda
G4.4.16 APJC Saudi Arabia
G4.4.17 APJC Southern Africa
G4.4.18 APJC Syrian Arab
Republic
G4.4.19 APJC Tunisia
G4.4.20 APJC Yemen
G4.4.21 APJC Zambia
G4.4.22 APJC Zimbabwe
Agenda Item: G4.4.7
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 1
REPORT OF APJC JORDAN

Number
24TH 17/10/2011 An overview of the current local criteria
Assess more frequency remittance best practices
Agency Annual Financial Reviews
Improving the implementation mechanics of
remittance date equals value date
Composition No. airlines __7____/ No. agents _7_____

Codes of airline members: RJ, LH,ME,EK,MS,KU ,AF
Agents: Eagles Travel, Derbi Tours, Joy Travel, Passport Tours, East West Travel ,
Alathar Travel, Golden Gobilee
Nothing

1 January 2009
Yes No

Number: ___ 33 _____ 17

Currency: ___ USD__________ ______ USD_______________
Default amount: __ 4,901,698____________ __ 4,530,291_____________
Recovered: ___4,055,856_____________ ___4,390,572______________
Amt. Outstanding: __ 845,841_____________ ___ 139,719_____________

The outstanding amount in 2012 is covered by insurance, so we dont have any
losses in 2012.

Revision No.: 0
Date: 15 Aug 12
Page: 1 of 2
REPORT OF APJC RWANDA

Number
2 June 29,2012 Updating Financial Criteria - Resolution 800f
Following deliberations and guidance from IATA, APJC

unanimously approved the proposed Financial Criteria in
line with Res 800f.
Bank Guarantee
Delegates unanimously agreed to the proposed minimum

Bank Guarantee of USD 50,000 or equivalent local
currency.
Financial Security
Agents considered that provision of financial security as per

item 3C for an unlimited period was not supported by the
local banking environment.
Typically, a Bank Guarantee would be issued for 1 year with
an auto renewable clause and as such the proposed criteria
should be amended accordingly.
As such provision is made for a 1 year auto renewable Bank
Guarantee
International Travel Agency moved the recommendations

while United Travel Agency seconded same.

Codes of airline members: KQ, ET, WB, U7, SAA, QR, SN
Agents: Top Travel, International Tours & Travel, International Travel Agency, Satguru Travel,
United Travel Services, Rickshaw Travel, Traser Travel
Revision No.: 0
Date: 15 Aug 12
Page: 2 of 2

Resolution 800F
New proposed Financial Criteria in line with Res 800f has gone out under Mail Vote A220,
and includes:
o Provision for a 1 year auto renewable Bank Guarantee
o Minimum Bank Guarantee of USD 50,000 or in equivalent local currency
Monthly
January 2010
No

Number: _____N/A________________ ___________N/A_________

Currency: _______________________ _______________________
Default amount: ______________________ _______________________
Recovered: _______________________ _______________________
Amt. Outstanding: _______________________ _______________________
New BSP to go live as soon as recommendations have been approved.
First BSP to go live under the new centralized Operations Services Centre model with Africa
& Middle East operations being managed out of Amman, Jordan.
(Name of APJC Chairman)

B. Van der Stege 10th July 2012
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 1
REPORT OF APJC SYRIA

Number
05TH 25/11/2010 No Update /Travel ban

Codes of airline members: RB,ME,EK,KU,AF,OS
Agents: Bayda Travel , shurbaji travel ,cordoba travel, sultan travel , sana travel,
alraed travel
No action
No changes
Yes No

Number: ____62__________________ _______28________________
Currency: ___ USD________________ _______USD_______________

Default amount: ____3,068,236____________ ______1,259,952___________
Recovered: ____1,506,396____________ _______463,023____________
Amt. Outstanding: _ 1,561,840_________ ______ 796,929___________

Recovery % is low in 2012 due to some pending liquidations and agents not reaching
their TER deadline, and due to local situation.

Agenda Item: G4.5
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 1
SUMMARY OF APJC REPORTS NORTH ASIA

Only
G4.5.1 APJC China, Peoples
Republic of
G4.5.2 APJC Chinese Taipei
G4.5.3 APJC Hong Kong &
Macau (SAR China)
G4.5.4 APJC Mongolia
Agenda Item: G4.5.3
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 2
REPORT OF APJC HONG KONG

Number
5 17 August 1. APJC members discussed airlines proposal to
2011 increase BSP reporting and remittance frequency.
2. APJC members discussed 34th PAConfs major
agenda items.
6 25 August APJC members agreed to submit to 34th PAConf the
2011 proposal of implementing weekly reporting and
remittance with average maximum credit of 21 days
and 15 days effective 01 July 2013 and 01 January
2015 respectively.
7 07 March 1. APJC members agreed that IATA would prepare a
2012 letter to facilitate agents communication of the
implementation of weekly BSP in 2013 and 2015.
2. APJC members discussed 34th PAConfs major
decisions.
Codes of airline members: CX, KA, JL, KL, LH, MH, UA
Agents: Arrow Travel, August Moon Tour, Farrington American Express, Jardine
Travel, Swire Travel, Towa Tours, Westminster Travel

Nil
01 October 2011
Yes No

Number: ___________2____________ _____________0_________

Currency: ___________HKD_________ _____________HKD______
Default amount: _____HKD 646,463.34_____ _____________0_________
Recovered: _____HKD 392,563.37_____ _____________0_________
Amt. Outstanding: _____HKD 253,899.97_____ _____________0_________
Agenda Item: G4.5.3
Revision No.: 0
Date: 15 Aug 12
Page: 2 of 2
Nil
Tommy Tam, Arrow Travel 25 July 2012

Agenda Item: G4.5.4
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 1
REPORT OF APJC MONGOLIA

Number
2 21 May 2012 To change settlement model FR to RS

Codes of airline members: OM, CA, SU and KE
Agents: AirTrans, AirMarket, Naran Travel and Airlink
NIL
X Weekly Twice Monthly Monthly Other, please state___________
1 October 2011
Yes X No

Number: __________0_____________ ____________0___________
Currency: __________MNT__________ ___________MNT_________
Default amount: ___________0____________ ____________0___________
Recovered: ___________0____________ ____________0___________
Amt. Outstanding: ___________0___________ ____________0___________

NIL
T,Mendsaikhan, Chairman 21 May 2012

Agenda Item: R1
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 1
EDITORIAL CHANGES TO PASSENGER AGENCY RESOLUTIONS
Papers R1.1 through R1.4 reflect a number of minor amendments required to the resolutions
that are purely editorial in nature. The main reasons for the amendments are:
To correct a cross-reference
To delete outdated text
To carry through amendments agreed at a previous PAConf
To clarify the intent of the text
Proposed Action
PAConf is asked to agree the changes proposed in items R1.1 through R1.4.
Agenda Item: R1.1
Revision No.: 0
Date: 15 Aug 11
Page: 1 of 1
INCORRECT CROSS-REFERENCES IN RESOLUTION 818g
Amend incorrect cross-references in Resolution 818g, as shown below:
2.2.1 When IATA determines that an Agent no longer satisfies the applicable financial criteria
incorporated in the Handbook, IATA shall immediately inform the Agent in writing of conditions
as are deemed appropriate to be complied with by the Agent by a specified date including, but
not limited to, the provision of a Financial Security. This date shall be no earlier than 30 days
and no later than 60 days from the date of such written notification. On finding that the Agent
failed to comply, the failure shall be grounds for IATA to apply two instances of irregularity and
IATA shall withdraw all Standard Traffic Documents (STDs) and require the agent to comply
with the conditions within 30 days. Failure by the agent to comply within 30 days shall be
grounds to give the Agent notice of removal from the Agency List, which removal shall take
effect on a date that is not before the date specified in clause 13.2 of the Passenger Sales
Agency Agreement, and to notify all BSP Airlines accordingly;
2.2.2 if subsequent to the action taken under Subparagraph 2.2.21 above, but prior to the
removal date, the Agent satisfies IATA that the prescribed conditions have been met, the
removal shall not take place, the double irregularity shall remain in place and IATA shall
notify the Agent and all BSP Airlines accordingly;
2.2.3 in the circumstances described in Subparagraphs 2.2 through 2.2.32 above IATA shall, if
so agreed by the Conference, using the procedures of the BSP, levy an administration charge
on the Agent to cover additional workload caused by the late submission of financial documents
and/or caused by delay in meeting the prescribed conditions referred to in Subparagraph 2.2.32
above. The charge shall be as recommended by IATA through the APJC and agreed by the
Conference;
2.2.4 where pursuant to the provisions of Subparagraph 2.2 or 2.2.21 above STDs are
withdrawn or an Agent receives notice of removal, the Agent may within 30 days of the date of
such withdrawal, notice of removal or of termination, invoke the procedures set out in Resolution
820e for review of IATA's action by the Travel Agency Commissioner including the possibility of
seeking interlocutory relief. Before granting an interlocutory order under this Subparagraph, the
Travel Agency Commissioner shall require the Agent to provide a bank or other financial
guarantee to IATA;
Agenda Item: R1.2
Revision No.: 0
Date: 15 Aug 11
Page: 1 of 1
DELETE INCORRECT CROSS REFERENCE IN RESOLUTION 818g
Delete reference to a non-existent clause no. 2.4.1(a) in Resolution 818g, clause 3.2.1 as
follows:
3.2 FORM OF APPLICATION PROCESSING
3.2.1 the applicant must complete the application form prescribed. The submitted application
shall be accompanied by financial statements as required under Section 2, Subparagraph
2.4.1(a) of these Rules, other documents as set forth in the Handbook and by fees covering the
following:
3.2.1.1 application fee which is non-refundable, and

3.2.1.2 entry fee, and
3.2.1.3 the first annual Agency fee;
Agenda Item: R1.3
Revision No.: 0
Date: 15 Aug 11
Page: 1 of 1
CORRECT A CROSS-REFERENCE IN RESOLUTION 818g
Amend Resolution 818g, General Principles of Review as follows:
General Principles of Review
In the event the Agency Administrator, hereinafter referred to as IATA, notifies an Agent of any
kind of failure to meet or continue to meet the criteria so here described or of any other
irregularity or non-compliance with these Rules, the Agent shall at all times be able to enter into
discussion with IATA, to provide information to demonstrate its compliance and continued
compliance with the terms of this Resolution within the prescribed deadlines. The Agent is also
able to request a review by the Travel Agency Commissioner in accordance with Resolution
820e Section 1.1.4 1.1.
Agenda Item: R1.4
Revision No.: 0
Date: 15 Aug 11
Page: 1 of 1
ALIGN WORDING IN RESOLUTION 850m
Adjust wording in Resolution 850m, paragraph 3.2 to align with paragraph 3.1, as shown below:
3. BSP PROCESSING OF ADMs
3.1 ADMs shall only be processed through the BSP if issued within nine months of the final
travel date. ADMs referring to refunds made by the Agent shall be processed through the BSP if
issued within nine months after such refund has been made by the Agent. Any debit action
initiated beyond this period shall be handled directly between the BSP Airline and the Agent.
3.2 ADMs/ACMs may be processed by through the BSP, for a maximum period of 30 days
following default action taken against an Agent in accordance with Resolution 818g, Attachment
A, Section 1.10.
Agenda Item: R2
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 3
BONA FIDE BANK ERROR
Submitted by PSG
Background
Currently, bona fide Agent bank errors are accepted under Resolution 818g Attachment A -
1.7.4, in some cases (1.7.4.1 1.7.4.2) under circumstances substantiated by evidence
acceptable to the Agency Administrator.
The purpose of this provision is to enable Agents to avoid the consequences of failure to comply
with the remittance requirements of the resolutions where it can be demonstrated that such
failure is due to bank error in processing the Agents remittance, namely a technical failure in
funds transmission.
There is a need to differentiate such technical failures from disputes arising from other causes,
e.g. where the Agent may lodge a retroactive challenge at some future date, perhaps when
incurring further Irregularities and has been placed under review.
Volume of Bank Errors reported by Agents
The below analysis shows the number of requests for the withdrawal of Irregularities and/or
Default Actions filed with IATA offices globally in 2011 on the basis of Bank Error:
Number of Bank Error July Dec

Exceptions 2011
AMERICAS EUROPE AME NA ASPAC
July-11 14 62 39 20 13
Aug-11 13 49 38 18 24
Sep-11 15 35 37 48 14
Oct-11 11 61 40 14 11
Nov-11 14 27 40 29 14
Dec-11 13 47 34 34 16
TOTAL 80 281 228 163 92
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Given the above volume of these requests, in order to ensure the integrity of this exception
process, there is a need to ensure that such requests are properly validated by supporting
evidence with clear acceptance procedures.
Proposed Procedures to be implemented by IATA
- The original bank letter must be sent to IATA within 10 working days by registered post
or courier, stating the nature of the error and reason for the delay in remittance
- A copy of the bank letter may be sent to IATA via fax or as a scanned copy via email
- The bank letter must be signed by a Manager including name, job title or designation
- The bank letter must stipulate that the Agent had sufficient available funds on
Remittance Date in the stipulated bank account(s), stating the account name and the
account number(s)
The above procedures would strengthen the current process to ensure compliance.
Proposed Action
Amend changes to Resolutions 818g and 832 as shown below.
1. Resolution 818g
1.7.4 Bona Fide Bank Error
a bona fide bank error is one of the following circumstances substantiated by evidence
acceptable to the Agency Administrator as provided for in Paragraph 1.7.4.3
1.7.4.3 Evidence Acceptable to the Agency Administrator
In all cases a bank letter must be provided to IATA:
(i) The original bank letter must be sent to IATA within 10 working days by registered post
(ii) A copy of the bank letter may be sent to IATA via fax or as a scanned copy via email
(iii) The bank letter must be signed by a Manager including name, job title or designation
(iv) The bank letter must stipulate that the Agent had sufficient available funds on
account number(s)
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2. Resolution 832 Section 1
1.7.6 Bona Fide Bank Error
a bona fide bank error is one of the following circumstances substantiated by evidence
acceptable to the Agency Administrator as provided for in Paragraph 1.7.6.3
1.7.6.3 Evidence Acceptable to the Agency Administrator
In all cases a bank letter must be provided to IATA:
(i) The original bank letter must be sent to IATA within 10 working days by registered post
(ii) A copy of the bank letter may be sent to IATA via fax or as a scanned copy via email
(iii) The bank letter must be signed by a Manager including name, job title or designation
(iv) The bank letter must stipulate that the Agent had sufficient available funds on
account number(s)
Proposed Action
PAConf to endorse the amendments to Resolutions 818g and 832 shown above.
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TAC FUND
Submitted by PSG
The Travel Agency Commissioner Fund is funded jointly by Members and Agents in accordance
with the terms of Resolution 820d. Resolution 820d mandates the Office of the Travel Agency
Commissioner, including funding:
Paragraph 7 says the costs of the Office of the Travel Agency Commissioner shall be
borne in equal proportions by Members and by Accredited Agents.
Paragraph 7.1 says All such contributions shall be paid into the Travel Agency
Commissioner Programme Fund, held by the Agency Administrator and expended in
accordance with the present Resolution.
It is established custom & practice for expenses incurred by the 9 Agent representatives on the
PAPGJC (3 each from WTAAA, ECTAA/GEBTA and UFTAA) to be reimbursed from the TAC
Fund. These expenses cover the cost of AD75 air travel; ground transportation including train
travel, meals and accommodation. However, there is no explicit authority in Resolution 820d
providing for the billing of such expenditures.
A letter from the then Agency Administrator of 30 June 2009 states:
The purpose of the Fund is to cover the cost of running the Travel Agency
Commissioners office. However it is recognised that the Fund has been and may be
used for other connected purposes, for the benefit of the global travel agency
programme.
The Secretary feels that it is a stretch to argue that while the purpose of the Fund is to cover the
cost of running the TAC office, that this can include PAPGJC delegates travel, hotel and
incidentals expenditure.
It is therefore proposed that such usage of the Fund needs to be explicitly formalised in
Resolution 820d.
This proposal was reviewed by PSG/79 and endorsed to Conference.

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Proposed Action
PAConf to endorse the proposed resolution text additions below.
1. Amend Resolution 820d
7.1 ..The total amount of contributions paid by Members collectively in a given year
shall be equal to the total amount of contributions paid by IATA Accredited Agents collectively in
the same year. All such contributions shall be paid into the Travel Agency Commissioner
Programme Fund, held by the Agency Administrator and expended in accordance with the
present Resolution. Such regular contribution shall not be deemed to include any payment of
fee or monetary penalty decided by the Commissioner in the execution of his mandate. The
purpose of the Fund is to cover the cost of running the Travel Agency Commissioners office,
however the Fund may be used to reimburse the travel expenses incurred by PAPGJC Travel
Agency representatives attending PAPGJC meetings as determined in Resolution 860a.
2. Amend Resolution 860a
3.7.2 Part of the expenditures should be associated to the reimbursement of travel expenses
incurred by PAPGJC Travel Agency representatives attending PAPGJC meeting.
(i) The expenses that will be covered by the Fund must relate exclusively to attendance by
authorised agency representatives at the Passenger Agency Programme Global Joint Council
(PAPGJC) industry meetings on global issues directly related to the IATA Agency Programme.
(ii) The Fund will cover the cost of AD75 air travel (other than first class) or equivalent for Travel
Agency representatives travelling directly to and from the meeting, meals, accommodation,
ground transportation and other reasonable expenses
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IATA AGENCY FEES
Submitted by PAPGJC
Principles
- One global set of prices for agency fees (annual fee and change fees)
- Alignment of all types of fees to one base-rate single currency price in Swiss Francs
following c.20 years of no change.
- Fees based on value proposition
Context
Fee levels are decided by the Passenger Agency Conference (PAC). Any change is strictly
subject to decision of the PAC.
For the Annual Fee, Area 2 (i.e. Europe, Middle East and Africa): has been set at 200 CHF
since c.1991. Thus, in any Area 2 Country, the annual fee for agent head office is 200 CHF,
both for 2011 and 2012. It is only when the money is collected via payment instruction through
the SPDR that it is converted to the local currency (using a spot rate).
Areas 2 and 3 have had varied annual fee pricing but typically lower than 200 CHF (apart from
Japan).
Recommendation
PAPGJC/16, that met in April 2012, considered two options in relation to the setting of Annual
Fees and Change Fees for existing Agents in future years in order to soften the impact of the
fees alignment exercise agreed at PAConf/34. As a result, PAPGJC endorsed the following
Option to Conference:
Annual Fee :
- Autumn 2012 at CHF 200 (Areas 1, 2, 3) for 2013
Change Fee for existing Agents

- Autumn 2012 for 2013: A 10% reduction on 2012 change fees for existing agents (Areas 1, 2,
3).
- Autumn 2013 for 2014: Same as 2013 (Areas 1, 2, 3)
- Autumn 2014 for 2015: Same as 2013 (Areas 1, 2, 3)
Then in Autumn 2015, all fees for 2016 and beyond to be determined by PAC
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Important conditions
A pre-condition is that all agent fees be frozen to stay at 2013 levels (as set by the October
2012 PAC) for the period 2013, 2014, 2015.
Proposed Action
PAConf to endorse the proposal outlined above.

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STANDARDISATION OF ADMINISTRATIVE FEES AND CHARGES
Submitted by Secretary
In 2011 the PSG endorsed and the Conference approved the standardization of administrative
fees and charges in Europe. This proposal is seeking to achieve the same form of
standardization of administrative fees and charges in all other IATA regions.
Based on the standard blueprint proposed by Europe, IATA is using this opportunity to
standardize and introduce a mechanism to recover costs on behalf of the BSP participating
airlines globally. The structure will be as in Europe as follows:
1. To replace all current Admin Fees and Charges currently applied across each Region
(shown at Attachment A) with only two types of charges:
(a) "Late Remittance Recovery" charge, and
(b) "Reinstatement Recovery".
2. Exempted legacy (fee) to be determined
3. All Admin Fees should be based on a cost-recovery principle, more precisely:

(a) Late Remittance Recovery - bank interest or minimum amount (e.g. USD 50)
(b) Reinstatement Recovery" cost recovery only (e.g. Regional Service Centre
costs will be taken as the base for calculation)
NB: New language (e.g. "Recovery" instead of "Fee") should be the important part of
the proposed change. It is no longer about "policing" Agents, but rather about
recovering costs.
Proposed Action
Conference to endorse the standardization of Administrative Fees and Charges as proposed at

Attachment A.
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ADMINISTRATIVE FEES AND CHARGES FOR MIDDLE EAST & AFRICA
Stays (Y) or to
# Type of Irregularity New Standard Name
be deleted
1 Re-instatement after default Y Reinstatement Recovery
Late payment results in Late Remittance
2 Y
irregularity Recompense
Late Payment results in Late Remittance
3 Y
default Recompense
Late Remittance
4 Overdue remittance Y
Recompense
Late Remittance
5 Overdue or Dishonored Cheque Y
Recompense
ADMINISTRATIVE FEES AND CHARGES FOR ASIA PACIFIC
Stays (Y) or to New Standard

# Description
be deleted Name
Reinstatement
1 Reinstatement after default Y
Recovery
Late Remittance
2 Late Remittance Y
Recovery
Overdue
3 Overdue Remittance Y Remittance
Recovery
Dishonoured
4 Dishonoured Remittance Y Remittance
Recovery
Other associated banking charges
Banking Related
5 related to overdue Y
Recovery
remittance/dishonoured remittance
Late Submission of Financial Late Submission
6 Y
Documents Charges
Late Payment
7 Late payment of Annual Agency Fees Y
Charges
Site Inspection
8 Site Inspection Y
Charges
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ADMINISTRATIVE FEES AND CHARGES FOR NORTH ASIA

# Type of Irregularity
be deleted Name
Reinstatement
1 Re-instatement after default Y
Recovery
Late Remittance
2 Late Payment Fee Y
Recompense
Late Remittance
3 Invalid Credit Card Transaction Y
Recompense
ADMINISTRATIVE FEES AND CHARGES FOR THE AMERICAS

# Type of Irregularity
be deleted Name
1
2
3
4
5
6
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FINANCIAL SECURITIES
Background
One of the Board priorities for 2012 is to secure PAConfs approval for a single set of risk
management guidelines and move towards a global standard for financial securities.
Since 2011, IATA has been undertaking a study of the various financial security types accepted
worldwide, and following the analysis which included identifying coverage, cost, recovery,
gaps, impact, risks a proposed set of best-practice financial securities has now been
established.
Resolution 850p in the Passenger Agency Rules covers financial securities and the approval
process of financial security providers.
Proposal
IATA proposes to amend parts of Resolution 850p to include the best practice financial security
types. A detailed proposal will be presented to PSG/80 in September 2012. Subject to PSG
endorsement, the proposal will be included in the 2nd transmittal of agenda papers.
Proposed Action
PAConf to note.
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REPORT OF THE PAPGJC WORKING GROUP (PWG)
Submitted by the PAPGJC
The Passenger Agency Programme Global Joint Council (PAPGJC) has established a small
Working Group (PWG) to focus on priority topics of mutual interest to both Travel Agents and
Airlines. The Terms of Reference for the PWG is shown at Attachment A.
The initial topic referred to the PWG was that of Fraud Prevention Services in the Passenger
Value Chain. The PWG met on three occasions in 2012, conducting its business by a series of
Conference Calls.
The Working Group reported on the following initiatives to PAPGJC:
1. Action taken to make Travel Agents aware of the latest fraud/phishing scam. Following
discussions at the PWG on the methods of fraudsters to gain access to Agents ticketing
systems, a communication was circulated to all IATA Agents to alert them to a recent
phishing email appearing to come from a GDS and requesting certain information. The
communication contained a copy of the actual email and advice on the action Agents
should take to protect their businesses against such fraudulent activity.
2. This brought into focus the need for a review of Section 5 of Resolution 818g
(Application of Minimum Security of Premises and Systems), where the PWG agreed
that the provisions needed updating to reflect the current ET instead of the paper ticket
environment. The PWG reviewed a proposal from UFTAA for revised wording updating
the text and unanimously endorsed the proposal to PAPGJC for consideration. It is
hoped that, should PAPGJC concur, this proposal could then go onto the PAConf
Agenda as a submission from the Joint Council.
A copy of the proposed rewording of Section 5 of Resolution 818g is shown at

Attachment B.
PAPGJC/16 met on 19 April 2012 and endorsed the amendments put forward by PWG onto the
Conference agenda.
Proposed Action
Conference is asked to endorse the proposed amendment to Resolution 818g, Section 5 as

shown at Attachment B.
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PAPGJC Working Group Terms of Reference
(1) Background
The PAPGJC is committed to ensure effective collaboration between Travel Agents and Airlines
on activities which further improve for both parties the Passenger Agency Programme.
At its meeting of 10th October 2011, the PAPGJC agreed to setup up a Working Group of
Travel Agent and Airline representatives facilitated by IATA. The intent is that the PAPGJC
Working Group (PWG) focuses on priority topics agreed beforehand by the PAPGJC. IATA will
advise the IATA Board of Governors of such priority topics and will where appropriate seek
support. The intent is also that by the PAPGJC commissioning such joint activities, an effective
level of collaboration will be built based on mutual wins, team work, and growth in mutual trust
and respect.
The initial topic agreed is that of Fraud Prevention Services in the Passenger Value Chain.
However it is expected that over time the PWG will be requested by PAPGJC to focus on wider
topics aimed at further improving the Passenger Agency Programme for both parties.
It was agreed that IATA should prepare and share a simple draft set of terms of reference for
PAPGJC review, 2 weeks following the PAPGJC meeting in Singapore.
(2) Purpose
The purpose of these terms of reference is to outline the objectives, methodology, and output
for the PAPGJC Working Group (PWG).
(3) Objective
To propose priority improvements on any aspect of the Agency Programme, which the PAPGJC
beforehand agreed to refer to the PWG, for the mutual benefit of passengers, Accredited Agents
and Members.
(4) Procedure
Recommendations of the PWG shall be reported to the PAPGJC when a majority of the Travel
Agent Representatives and a majority of the Airline Representatives vote in favour.
(5) Fraud Prevention

The PWG shall carry out the following steps with regard to Fraud Prevention:
1. Review status of existing work of the IATA Fraud Prevention Working Group (FPWG), which
is a working group of the Passenger Services Conference already active in Fraud Prevention
activities, including consideration of their latest report of October 2011.
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2. Identify additional areas of fraud prevention activity in the passenger value chain which will
add additional value to the existing activity of the FPWG.
3. Report on additional areas of fraud prevention activity identified and agreed with FPWG and
propose mutual wins which can be delivered within a 6 month time frame.
IATA will organize a series of conference calls / webinars to support delivery of the above steps.
(6) Output
Provide a report to PAPGJC detailing PWGs activity, findings and recommendations.
(7) Reporting
The PWG will report directly to the PAPGJC.
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COMMENTARY ON PROPOSED REWRITE OF RESOLUTION 818g, SECTION 5
Submitted by PAPGJC Working Group (PWG)
The current Section 5 of Resolution 818g is largely drawn from earlier versions of the
Passenger Sales Agency Rules which originated in the pre-electronic ticket era. Although
adjustments were made to fit Section 5 into contemporary operational conditions, vestiges of the
old system nevertheless subsist. Furthermore the review system of detected anomalies which is
rarely, if ever, invoked is complicated.
The accompanying suggested redraft of Section 5 seeks to reflect today's wholly electronic
ticket environment in the BSP and the fact that PAConf has concluded that IATA shall no longer
concern itself with sales made by travel agents outside the BSP system. lt also reflects the
changing nature of threats to BSP Airlines' revenues from rogue agent employee actions.
The detailed incident reporting procedures for agents logically belong in the BSP Manual for
Agents. That publication is Attachment 'l' to Resolution 850 and thus falls under PAConf
oversight. The text of Chapter 7 of the manual would require editorial adjustment if the
suggested amendments to Section 5 gain PAConf approval.
The attached draft, which is shorter than the current text, lays out the essentials concerning the
travel agent's duty of care and the strict liability attaching to losses caused to BSP Airlines
arising out of improperly issued Standard Traffic Documents. The current revue procedure is
streamlined and simplified in the attached draft.
It has also been made more flexible at Agency Administrator level, to take into account cases of
employee fraud on an employer and on a BSP Airline. ln such cases, although the strict
financial liability remains, the agent victim does not suffer the stigma of moral blame for the
incident.
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Amend Resolution 818g, Section 5, as shown below:
Section 5 - lntegrity of Standard Traffic Documents - Custody, Protection and Proper

Issuance
5.1 DUTY OF CARE
An Accredited Agent is duty bound to take all reasonable care and precautions to secure
standard Traffic Documents assigned to it and to protect them from unauthorized or improper
issuance or post-issuance tampering whilst in its custody.
5.2 LIABILITY
The liability of an Agent in the event of the following is a strict one: damage, expenses or loss
experienced by the BSP Airline, its officers, agents or employees on account of the
misapplication, theft or forgery of Standard Traffic Documents are assigned to the Agent.
5.3 AGENT TO REPORT IRREGULAR OCCURRENCES
5.3.1 An Agent who has reason to suspect any of the above occurrences must immediately
report the matter, in writing, in accordance with the provisions of the BSP Manual for Agents.
5.3.2 An Agent whose business premises suffer any form of unlawful entry, such as a forced
entry or burglary, irrespecti.ve of whether or not material loss is detected, shall immediately
report the incident to the police authorities, with copy of such report to IATA.
5.4 CONSEQUENTIAL ACTION
Upon receipt of a report that an Agent has suffered loss as a consequence of robbery, theft,
burglary, fraud or any other unlawful means which might have compromised the integrity of
Standard Traffic Documents assigned to the Agent, IATA shall immediately alert all BSP Airlines
in the country and publish to them the serial numbers of any Standard Traffic Documents the
integrity of which has been compromised.
5.5 REVENUE LOSSES ATTRIBUTABLE TO ATTERATION OR FALSIFICATION OF

STANDARD TRAFFIC DOCUMENTS WHILST IN AGENTS CARE
5.5.1 A BSP Airline which has incurred revenue loss as a consequence of alteration of original
entries or falsification of entries made in one or more Standard Traffic Documents issued in its
name, which may reasonably be attributed to the issuing Agent, may request review of the
irregularity by the Agency Administrator;
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5.5.2 upon receipt of such a request, the Agency Administrator shall promptly invite the Agent's
explanation of the purported irregularity and evaluate the documentary evidence thus obtained;
5.5.3 if the Agency Administrator does not receive an explanation from the Agent within ten
working days of his request, or receives an explanation but concludes from it that an irregularity
has indeed occurred and may reasonably be attributed to the fault of the Agent, he shall refer
the matter, with all the documentary evidence in his possession, to the Travel Agency
Commissioner with a request for review and action;
5.5.4 if the Agent demonstrates to the satisfaction of the Agency Administrator that the
irregularity was committed by an employee who acted without the knowledge or complicity of
the Agent, the Agency Administrator shall require the Agent to make good the revenue loss
within a prescribed period prescribed by him. Failure by the Agent to adhere to the terms of the
Agency Administrator's requirement shall cause him to refer the matter to the Travel Agency
Commissioner, with a request for review and action;
5.5.5 if the Agency Administrator concludes that the detected irregularity and ensuing revenue
loss stem from the Agents own fault; intentional, negligent or otherwise, he shall immediately
pass the documentary evidence gathered to the Travel Agency Commissioner, with a request
for review and action.
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DEVELOPMENT OF GLOBAL FINANCIAL CRITERIA PROPOSED NEW RESOLUTION

800f
A presentation on Financial Criteria Guidelines was given to PAConf/34 in October 2011 where
it was approved as an item on the PSGs 2012 Work Plan.
Following further analysis, the PSG and PAPGJC were presented in April 2012 with
recommendations and proposed amendments for a new Resolution 800f with respect to the
adoption of a set of global financial criteria.
PSG/79 asked for substantial amendments to the proposed new resolution text. PAPGJC/16,
meeting the day after PSG/79, were asked by the Chairman to wait and see the proposed
updated text before taking any definitive position on the proposal.
The revised text, as amended by PSG/79, was sent out to the PAPGJC agent representatives
on 12 June 2012 for further review and feedback. A copy of that text is shown at Attachment
A.
The agents have provided comments on behalf of WTAAA, UFTAA and ECTAA/GEBTA. This
feedback will be given detailed study at a special working group of PAPGJC that will meet on 4
September 2012.
It is anticipated that following this meeting, a revised proposal will be sent to PSG/80 meeting on
12/13 September and thereafter onto the 2nd transmittal of the PAConf agenda.
Proposed Action
Conference to note the above and the likelihood of a revised proposal being incorporated in the
2nd transmittal.
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RESOLUTION 800f
AGENTS' FINANCIAL EVALUATION CRITERIA
PAC1(479)800f(except USA) Expiry: Indefinite

PAC2(479)800f Type: B
PAC3(479)800f
It is RESOLVED that the following Agent financial evaluation criteria be applied as the baseline
a guideline for establishment and/or review of the local financial criteria in all markets, including
by the APJCs where a BSP operates, subject to any local conditions that may apply.
Where a country market has not developed its own specific financial criteria the provisions of
this resolution shall apply until such time as local financial criteria have been developed and
approved by the Conference for such country market.
In the event of any conflict, contradiction or inconsistency between the provisions of this
Resolution and any provisions contained within the applicable Passenger Sales Agency Rules
for a country market/area, the provisions of the applicable Passenger Sales Agency Rules shall
prevail.
1. GENERAL RULE
1.1 The following principles are to be applied as guidelines in the development of Agents'
financial criteria and where a BSP operates, by the APJC in accordance with Resolution
818g Section 1.
1.2 The definitions of terms and expressions used in this Resolution 800f adopt the definitions in
Resolution 866. The use of words and expressions in the singular will, where the context so
permits, be taken to include their use in the plural and vice versa. Paragraph headings are
for ease of reference only and do not form part of this Resolution 800f.
1.3 Audited Accounts means accounts prepared by an auditor recognised as competent by the
regulatory authority in that country to perform an audit that are provided to IATA.
1.4 If an Agent provides Audited Accounts to IATA with an audit opinion that contains comments
or adjustments from the auditor and:
1.4.1 the Audited Accounts do not set out the adjustments which should be made to the
Audited Accounts to enable the auditor to provide an unqualified audit opinion, the
Agent will not be accredited or continue to be accredited.
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1.4.2 the Audited Accounts do set out the adjustments which should be made to the Audited
Accounts to enable the auditor to provide an unqualified audit opinion, the Audited
Accounts will be referred to a third party financial assessor selected by IATA who will
determine how the Audited Accounts will be restated as a result of adjustments set out in
the qualified audit opinion. The restated Audited Accounts will be used in the financial
assessment.
1.4.3 The determination made by the third party financial assessor under section 1.4.2 will be
final.
Multiple IATA Numeric Codes
1.5 If an Agent is granted an additional IATA numeric code(s) then any Financial Security
already provided by the Agent will be re-calculated based on the gross BSP sales 60 days
after the date that the additional IATA numeric code(s) is granted based on the Amount at
Risk applicable to that Agent.
Ongoing Compliance
1.6 All Agents must comply with the requirements of this Resolution 800f at all times.
1.7 The Agency Administrator has the right to conduct Financial Reviews of Agents at any time
to ensure compliance with section 1.6 of this Resolution 800f, including at a minimum an
annual Review.
1.2 Agents will be required to provide financial accounts to demonstrate a financially sound
status and the ability to remain solvent and settle any bills. In the first two years of trading an
applicant will also be required to provide a financial guarantee as detailed below.
1.3 After two years of trading as an Accredited Agent, the Accredited Agent standing will be
assessed against its audited financial statements which will be evaluated as outlined below.
That evaluation will determine the amount (if any) of a guarantee that must continue to be
supplied.
2. AGENTS DURING THE FIRST TWO YEARS OF TRADING
2.1 Bank Guarantee or Insurance Guarantee
2.1(a) To be provided by all Accredited Agents during the first two years of trading as an
Accredited Agent. Guarantee should not be for a limited period; it must be open-ended and
subject to a minimum notice period of cancellation of ninety (90) days.
2.2 Amount of Guarantee Required

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2.2(a) The amount should be calculated on the basis of the estimation, as provided by the
applicant, of the agent's BSP cash turnover in his first year as an IATA accredited agent,
adjusted for the numbers of Days' Sales at Risk.
2.2(b) The number of Days' Sales at Risk is to be counted from the beginning of the reporting
period to the remittance date in respect of that reporting period or periods, plus a margin of five
days. The result is to be divided by 360 days, and then applied to the annual cash turnover
estimation to calculate the estimated Amount at Risk and the amount of guarantee required.
2.2(c) The local IATA manager will review the level of the guarantee after the first six months
based on the Amount at Risk computed with reference to the average net cash sales of the
Agent during that six month period. The amount of guarantee required will be increased if it is
found to be insufficient to cover the Amount at Risk.
2.2(d) Thereafter, the Amount at Risk will be computed using the average annual net cash sales
of the previous 12 months, or for a lesser period as determined by local market conditions, and
the amount of guarantee required adjusted by the IATA manager, if necessary.
3. ACCREDITED AGENTS WHICH HAVE COMPLETED TWO YEARS OF TRADING
Accredited Agents which have completed two or more years of trading without a financial
irregularity (late payment, dishonoured cheques etc) in the previous twelve months, will be re-
assessed and the amount of guarantee will be adjusted in accordance with local requirements.
3.1 Subsequently the adequacy of the Agent's guarantee will be reviewed in the first quarter of
every year based on the business of the previous twelve months.
3.2 In all cases Accredited Agents will be required to submit audited financial statements, for the
most recent year-end, provided that, the end of the accounting period falls within six months of
the second anniversary. The profit and loss account must be for a period of at least twelve
months.
3.3 In the event of default for non-payment of monies due Agents will be required to furnish a
bank guarantee or an approved insurance guarantee or bond equivalent to sales at risk and in
accordance with any locally established formula prior to consideration of reinstatement.
4. RECOMMENDED CRITERIA FOR EVALUATION OF AGENTS' AUDITED FINANCIAL

STATEMENTS
4.1 General Principle:
4.1(a) There must be Net Equity
4.1(b) The Net Equity must exceed the sum of Long Term Debt and other Long Term Liabilities
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4.1(c) The amount of Net Current Assets must exceed the Amount at Risk
4.2 Net Equity:
4.2(a) There must be Net Equity in the business. The most recent audited (signed/certificated,
where locally required) financial statements, to be received no later than 6 months following the
latest accounting year-end of the Agent concerned, must show a positive balance on
shareholders'/owners' funds. In computing the Net Equity, adjustments must be made to write
down to zero the following:
4.2(a)(i) The balance of all intangible assets, including goodwill,

4.2(a)(ii) All unamortised research and development costs,
4.2(a)(iii) The value of all unquoted investments,
4.2(a)(iv) All encumbered Assets,
4.2(a)(v) All trading losses for the current financial period.
4.2(b) Net Equity must be greater than the sum of Long Term Debt and other Long-Term
Liabilities. Long term is defined to be where repayment is due more than twelve months after
the end of the financial period.
4.3 Net Current Assets:
4.3.1 Current Assets must exceed Current Liabilities. The following are to be excluded from
Current Assets in making the calculation:
4.3.1(a) Stocks and work in progress,

4.3.1(b) Deposits or guarantees given to third parties other than IATA,
4.3.1(c) Loans to Directors, Associate Companies,
4.3.1(d) Payments in advance,
4.3.1(e) Deferred Expenses,
4.3.1(f) Doubtful debtors,
4.3.1(g) Blocked funds.
4.3.2 Current Liabilities are to be increased for the amount of Long Term Liabilities which
exceed Net Equity.
4.3.3 Current Assets less Current Liabilities (the Net Current Assets) must be greater than the
Amount at Risk (average annual net cash sales multiplied by the number of Days' Sales at
Risk).The amount by which the Net Current Assets fall short of the Amount at Risk must be
covered by a guarantee from the Agent, to be furnished by the Agent within thirty (30) days of
being notified to do so.
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5. CHANGES IN OWNERSHIP
5.1 Notification to the Accreditation department of a change in ownership or change in control,

other than in the cases of corporations where the shares are regularly traded through a
recognised stock exchange, should be communicated as soon as it has been agreed and in any
event not later than seven days before it becomes effective. Subsequently it must be supported
by audited financial statements at the time of the change in control to be filed within sixty (60)
days of change in control.
5.2 Failure to provide accounts within the due date will result in the Agent being treated in the
same way as a recently accredited Agent: the Agent will be required to provide within thirty (30)
days a guarantee to cover the Amount at Risk.
6. CHANGES IN FINANCIAL YEAR-END
6.1 Notification to the Accreditation department of a change in year-end, without a change in

ownership, will result in a review of the Agent's financial position to determine whether a
financial guarantee is required.
6.2 The Agent must, as a minimum, submit an audited statement of assets and liabilities for the
twelve (12) months period since its last accounting year-end, within six (6) months of the end of
that period. IATA manager will conduct the financial evaluation based on this statement with
reference to the Amount at Risk applicable to the Agent.
6.3 Failure by the Agent to provide an audited statement of assets and liabilities for the twelve
months since the last year-end, within the due date, will result in the Agent being required to
provide a guarantee for the total Amount at Risk within thirty (30) days.
2. CRITERIA FOR EVALUATION OF AGENTS ACCOUNTS
2.1All financial information used in the financial criteria will be extracted from the Agents
Audited Accounts.
2.2 If an Agents Audited Accounts are adjusted and restated in accordance with section 1.8 of
this Resolution 800f, the restated accounts must be used in calculating the financial tests set
out in sections 2.3.1-2.3.6 below.
2.3 The following financial tests apply to the evaluation of an Agents Audited Accounts:
2.3.1 There must be positive Net Equity
2.3.2 The Net Equity must exceed the sum of Long Term Debt and other Long Term Liabilities
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2.3.3 EBITDA (Earnings Before Interest, Taxation, Depreciation, Amortisation and extraordinary
items) must be positive
2.3.4 The EBITDA must exceed the Interest Payable by a factor of at least three
2.3.5 Adjusted Liquid Current Assets must exceed Current Liabilities.
2.3.6 There must have been no defaults (including defaults resulting from an accumulation of
irregularities) in the previous 24 months
3. ANNUAL FINANCIAL REVIEWS
Agents accredited for two years or less
3.1 All Agents must provide Audited Accounts not more than 12 months old at the time of
application to become an Agent for the purposes of evaluation against the financial tests in
section 4 of this Resolution 800f. If an Agent has been in business for less than 12 months
at the time of application, an opening balance sheet must be provided instead.
3.2 All Agents must provide Audited Accounts no later than 4 months after each financial year
end, or as required by legislation, during the first two years of accreditation for the purposes
of evaluation against the financial tests in section 2 of this Resolution 800f.
3.3 All Agents must provide a Financial Security during the first two years as an Agent in
accordance with section 5 of this Resolution 800f.
Agents accredited for more than two years
3.4 All Agents must provide Audited Accounts no later than 4 months after each financial year
end, or as required by legislation, of that Agent for the purposes of evaluation against the
financial tests in section 2 of this Resolution 800f.
3.5 If an Agent passes all the financial tests and satisfies all the points below, the Agent will not
be required to provide IATA with a Financial Security:
3.5.1 The Agent has not had any of the following in the last 3 years including the current year:
(i) a default (including defaults resulting from an accumulation of irregularities).
(ii) a Change of Ownership.
(iii) a Change in Financial Year End.
(iv) a Significant Change in gross BSP sales or, if the Agent is in a country where there is
no BSP in operation, gross cash sales as per section 8 of this Resolution 800f.
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3.5.2The Agent also passed all of the financial tests under section 2.3 of this Resolution 800f
based on the Audited Accounts provided for the previous two years.
3.6If an Agent fails to pass any of the financial tests, the Agent must provide a Financial
Security in accordance with section 5 of this Resolution 800f.
4. INTERIM FINANCIAL REVIEWS
4.1 For any Financial Review conducted at a time other than in respect of an Agents financial
year end, IATA may, but is not limited to doing the following:
4.1.1 conduct a Financial Review in accordance with section 3 of this Resolution 800f, as
applicable to that Agent.
4.1.2request and review any other documents or information relating to the finances of the
Agent including but not limited to:
(i) the internal monthly management accounts of the Agent showing the results for each
month since the last accounting date, the cumulative results to date and the latest
balance sheet.
(ii) documents relating to the Agents cashflow for the previous 12 months.
(iii) documents relating to the Agents projected cashflow for, at a minimum, the next 6
months.
(iv) the Agents debt and repayment schedules including, if relevant, for any debts of the
Agents ultimate holding company.
5.1 An Agent will not be accredited or will not continue to be accredited until any Financial
Security required to be provided to IATA has been received by IATA and confirmed to IATA
by way of written confirmation received directly from the third party supporting the Financial
Security that the Financial Security was issued by that third party and is valid.
5.2 Financial Securities must be for an unlimited period and subject to a minimum notice period
of cancellation of ninety (90) days.
5.3 For the purposes of calculating the amount of a Financial Security the following definitions
apply:
5.3.1 Days Sales at Risk means the number of days from the beginning of the Agents
reporting period to the remittance date in respect of that reporting period or periods,
plus a margin of five days.
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5.3.2 Amount at Risk is calculated by dividing the Days Sales at Risk by 90 days, and
applying that percentage to the BSP cash turnover, or cash turnover as applicable,
amount the Agent made in the three month period referred to in section 5.5 or 5.7 of
this Resolution 800f, as applicable.
Amount at Risk = Days Sales At Risk x BSP cash turnover in applicable 3 month period
90
Agents accredited for two years or less
5.4 All Agents must provide a Financial Security with a minimum amount of USD50,000 to be
accredited.
5.5 After the first three months of accreditation and after the first 12 months of accreditation, the
amount of the Financial Security required must cover at a minimum the higher of:
5.5.1 the Amount at Risk calculated as per section 5.3 using the cash turnover amount equal to
the average net monthly cash sales of the Agent during the previous three month period;
or
5.5.2 USD50,000.
If the existing Financial Security is insufficient to cover the Amount at Risk, the amount of
the Financial Security required will be increased to cover the Amount at Risk.
5.6 Except for the amount of the initial Financial Security, all calculations of the amount of
Financial Security required under this Resolution 800f or the Passenger Sales Agency Rules
for Agents accredited for two years or less will be reviewed and calculated under section 5.5
of this Resolution 800f.
Agents accredited for more than two years
5.7 The amount of the Financial Security required must cover at a minimum the Amount at Risk
calculated as per section 5.3 using the BSP cash turnover, or cash turnover as applicable,
amount equal to the average of the 3 months highest net cash sales in the previous 12 months.
If the existing Financial Security is insufficient to cover the Amount at Risk, the amount of the
Financial Security required will be increased to cover the Amount at Risk.
5.8 All calculations of the amount of Financial Security required under this Resolution 800f or
the Passenger Sales Agency Rules for Agents accredited for more than two years will be
calculated under section 5.7 of this Resolution 800f.
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6. CHANGES IN OWNERSHIP
6.1 This section applies to all notifications to IATA of a change in ownership or control or any
other Review resulting from a change of ownership or control of the Agent in accordance
with the Passenger Sales Agency Rules.
6.2 The Agent must provide Audited Accounts, no later than 90 days after the change of
ownership or control is effected. The Accounts must cover a period of 12 months including,
at a minimum, the first month after the change of ownership or control takes effect and IATA
will use these Accounts to conduct the Financial Review applicable to the Agent under this
Resolution 800f.
6.3 All Agents that have a change in ownership or control will be required to provide a Financial
Security calculated in accordance with the Amount at Risk applicable to the Agent under this
Resolution 800f.
7. CHANGES IN FINANCIAL YEAR END
7.1 All Agents must notify IATA immediately of a change in its financial year-end.
7.2 The Agent must provide both:
7.2.1 Audited Accounts within 60 days after the change is made and IATA will conduct the
Financial Review applicable to the Agent under this Resolution 800f.
7.2.2 Audited Accounts for the financial year end that would have applied to the Agent before
the Agent changed its financial year end. These must be provided to IATA within 60 days
of the former financial year end.
7.3 All Agents that have a change in financial year end will be required to provide a Financial
Security calculated in accordance with the Amount at Risk applicable to the Agent under this
Resolution 800f.
8. SIGNIFICANT CHANGE IN GROSS BSP SALES
8.1A significant change means any change in the business of the Agent which results in a
change in gross BSP sales of more than 20% as compared to the previous 12 months. A
change can be an increase or a decrease in gross BSP sales.
8.2 An Agent must notify IATA of any significant change as soon as the Agent becomes aware
of it
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8.3 A Financial Review can also be initiated by IATA as soon as IATA becomes aware of a
significant change in gross BSP sales.
8.4 Where there is a significant change in the business of the Agent, IATA will conduct a
Financial Review and calculate the amount of the Financial Security required in accordance
with this Resolution 800f.
DEFINITIONS OF TERMS USED IN THESE GUIDELINES
Adjusted Liquid Current Assets are defined as Current Assets as in the Balance Sheet of
the Accounts after deducting:
- Stocks and work in progress.
- Deposits or guarantees given to third parties other than IATA,
- Loans to Directors, Associate Companies, (including any subsidiary, associate or
company under common ownership)
-all intercompany balances
- Payments in advance,
- Deferred Expenses,
- Doubtful debtors,
- Blocked funds.
Current Liabilities - are defined as Current Liabilities as in the Balance Sheet of the Accounts
EBITDA Earnings Before Interest, Taxation, Depreciation and Amortisation
Financial Irregularity means an irregularity applied as a result of any failure to adhere to the
reporting and remittance procedures described in Resolution 818g Attachment A including but
not limited to those irregularities described in Resolution 818g Attachment A.
Financial Security means any financial security accepted by IATA from time to time for the
purposes of recovering unpaid monies owed by the Agent to the Members or Airlines.
Financial Review means a review of an Agents financial position or the calculation of the
amount of Financial Security required in accordance with this Resolution 800f, or both.
Irregularity means any irregularity applied under the Passenger Sales Agency Rules for non-
compliance with those Rules including but not limited to Financial Irregularities.
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Net Equity or Shareholders/Owners Funds
In computing the Net Equity, adjustments must be made to write down to zero the following:
- The balance of all intangible assets, including goodwill,

- All unamortised research and development costs,
- The value of all unquoted investments,
- All encumbered Assets,
- All trading losses for the current financial period.
- All share capital not paid in cash
Long Term Debt All debt liabilities where repayment is due more than twelve months after
Long Term Liabilities all liabilities where repayment is due more than twelve months after
Review means any assessment or evaluation of an Agents continuing compliance with the
Passenger Sales Agency Rules.
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NON-USE OF STDs
Submitted by a Member
Background
Reso 818g, Section 4.1.4.4 provides that an Agent who does not make use of STDs for a period
in excess of 6 months shall have such STDs removed by IATA. As a consequence, the Agent
may request re-instatement of STDs and IATA shall initiate a BSP inspection and a review of
the financial standing.
Problem
Obviously, there are a number of Agents misusing the title "IATA Accredited Agents" only to be
recognized by authorities as organizers for Hadj and Umra travel to Saudi Arabia. These Agents
are not issuing STDs for member airlines. They will most probably not ask for re-instatement of
STDs. Reso 818g does not cover the situation when an Agent has been switched off from
ticketing and subsequently does not ask for reinstatement. It does not make sense to have
those Agents on the list who are not selling any traffic documents.
Solution
Amend Reso 818g, Section 4.1.4.4 to read:
4.1.4.4 an Agent that does not make use of Standard Traffic Documents in its possession for a
period in excess of six months shall have such BSP STDs removed by the Agency
Administrator. In the event, subsequent to the action above, an Agent has reason to request re-
instatement of STDs it shall be subject to a BSP inspection and a review of its financial
standing. If the inspection and the review reveals that the Agent still fulfils the accreditation
criteria, the Agency Administrator shall reinstate ticketing facilities. If after a period of three
months the Agent still does not make use of STDs a notice of termination shall be sent to the
Agent in accordance with paragraph 13.1.3 of Resolution 824. Likewise, a notice of termination
shall be sent to the Agent if three months after removal of the STDs the Agent has not reqested
re-instatement of ticketing facilities.
Proposed Action
PSG/79 reviewed the above proposal and endorsed it to Conference. PAConf is asked to
approve the amendment to Resolution 818g detailed above.
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CHANGE IN REMITTANCE FREQUENCY BSP PORTUGAL
Submitted by APJC Portugal
Background
Due to the economic and financial recession in Portugal, the airline members of APJC Portugal
put forward a proposal for an increase in the remittance frequency at a meeting of APJC/33 held
in January 2012. As no official response was ever received from the agents to this proposal,
the airlines put forward a new proposal to APJC/35 held on 5 June 2012 which was
unanimously accepted by all APJC members.
The revised proposal is to change the remittance frequency in Portugal from the current monthly
remittance to weekly, with an interim move to twice-monthly as follows:
1. Implement twice-monthly remittance effective 1 July 2013

2. Implement weekly remittance effective 1 July 2015
Proposed Action
Conference is asked to approve the amendments to the Remittance Frequency outlined above,
for 1 July 2013 effectiveness.
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REMITTANCE DATE = VALUE DATE FOR BSP THAILAND
Submitted by APJC Thailand
Background/Problem
IATA presented details of the current forms of payment, respective clearing times and value
date of good funds at the 2nd meeting of APJC Thailand held on 15 May 2012. It was
highlighted that the established agent practice for all forms of payment with the exception of
clearing cheques was for funds to be good value within IATAs bank account on the remittance
day itself. However, clearing cheques, which are used for only 20% of agent remittances in
Thailand, present an additional risk to airlines because funds are not cleared until Remittance
Day +1 and the cheques can bounce. Members did not wish to limit the use of clearing
cheques but highlighted that agents wishing to use this form of payment must take responsibility
to deposit the clearing cheque to ensure that their payment is good value in IATAs hinge
account on remittance date itself.
Thus Members unanimously confirmed their understanding that if the remittance (using any
form of payment) was not good value in the IATA account on the published remittance day (as
per the BSP Calendar), IATA will take consequential action in accordance to 818g, Attachment
A.
APJC Thailand would also like to implement Remittance = Value date (R=V) in BSP-Thailand
and publish this local procedure in the BSP Manual, Chapter 14, upon Conferences adoption.
Proposed Action
PAConf is asked to endorse the implementation of Remittance = Value date for BSP Thailand
for expedited effectiveness of 1 January 2013.
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RESOLUTION 850 BILLING AND SETTLEMENT PLANS
Background
In April 2012, the Secretary informed PSG/79 that IATA had recently experienced serious
issues with an Airline which was previously suspended from ICH, where IATA had received
information that the Airline was experiencing financial difficulties and had stopped operating
some flights. IATA had been monitoring the status of this Airline in order to protect the integrity
of the ISS, and to date there had been no infringement of the suspension provisions of
Resolution 850 Attachment F, namely where an Airline:
- files for bankruptcy

- defaults on a material obligation under the BSP, or
- ceases all its operations
None of the above had yet occurred.
However, IATAs monitoring had revealed that the Airline had already approved EUR 250k of
ticket refunds during the 1st week of April in a BSP; if they continued at that rate, IATA could
expect a EUR 1m negative settlement in their April billing. Before then the Airline had a pending
settlement of EUR 1.1m but there were insufficient grounds for IATA to offset the above refunds
against the earlier settlement. Should the airline fail to settle the EUR 1m negative settlement,
IATA would be obliged to prorate the shortfall amongst the other participating carriers in the
BSP.
This risk could have been avoided if the Resolutions allowed the Agency Administrator to
exercise discretion to withhold settlement or suspend an airline where the integrity of the system
may be compromised.
Proposed Action
A proposal was put to PSG/79 to revise Resolution 850 to allow the Agency Administrator
discretion to withhold settlement or suspend an airline in certain circumstances. PSG supported
the intent of the proposal, but asked for changes to the resolution text put forward and for a
revised proposal to be presented to the next PSG meeting in September. Should the revised
proposal be acceptable, a proposal will be included with the next Agenda transmittal.
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UPDATE ON ISRAEL
Disbanding of AIP
Following the decision of PAConf/34 to instruct IATA to disband the AIP in Israel with effect from
01 January 2012 and to migrate Accreditation Services to IATA, the following steps have been
taken:
1. IATA gave notice to Agents and BSP Participant Airlines of the closure of the AIP /
FASC with effect from 01 January 2012 according to PAConf instructions
2. IATA has managed the migration of Accreditation functions to IATA TLV as of 01
January 2012
3. Agent files and BGs / financial securities are now lodged with IATA TLV
4. IATA has recruited an additional staff member to support Agency Management going
forward
5. IATA has already requested the renewal of Agents BGs which were due to expire
6. IATA held a local meeting of BSP Participant Airlines (28 March 2012)
7. A second meeting of APJC Israel took place on 16 July 2012 see item G3
The IATA plan is to migrate Accreditation to the MAD hub by end 2012.
Proposed Action
PAConf to note action taken since the last Conference.
As Israel is the only country with a BSP that operates under Resolution 800, Conference to
consider what can be done to encourage the market to move to a more appropriate set of Sales
Agency Rules, namely Resolution 818g.
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RESOLUTION 818g PASSENGER SALES AGENCY RULES
Submitted by APJC-Germany
Background
The financial criteria for Agents in Germany have been developed before the year 2000 and
have from time to time been slightly adjusted. The original proposal was approved by the APJC
unanimously and the last modifications were approved by PAConf in 2008. The current criteria
provide that the Agent submits
either a financial statement certified by a tax advisor or public accountant

or a bank guarantee in the full amount of his average cash sales in accordance with the
payment frequency.
If the financial statement substantiates that the Agent has a liquidity ratio of over 140% no
further guarantee is necessary. If the ratio is between 110% and 140% a reduced bank
guarantee has to be provided. If the ratio is below 110% the full bank guarantee in accordance
with the average cash sales is required.
All bank guarantees are subject to regular reviews and are adjusted accordingly. Such bank
guarantees stand for the highest form of security obtainable from IATA Agents.
In 2011, 72% of the Agents decided right away to submit bank guarantees and 28% submitted
the financial statements resulting in another 4.6% of all Agents required to submit a guarantee.
Thus, airlines' average risk is covered by 76.6% of all Agents through bank guarantees. The
remaining 23.5% of Agents are covered by fulfilling the required liquidity ratio.
Problem
IATA has to follow the wording of the resolutions and its auditors have criticized that Agents
deciding to provide a bank guarantee right away are not reviewed as per Resolution 818g,
Section 2. Paragraph 2.1.4.1 requires an Agent to provide accounts showing a satisfactory
financial standing and ability to remain solvent and pay bills.
APJC delegates unanimously pointed out that the financial criteria had been agreed and
adjusted in accordance with local market needs. Any change of the criteria imposed by IATA
due to a very narrow interpretation of the resolution would not be accepted by Agents. They
would also challenge such a decision with regard to existing competition law. Requiring the 72%
of Agents who already submit bank guarantees to provide additional financial statements
(accounts) causes unnecessary workload and costs for those Agents, without any additional
security for airlines. A bank guarantee covering 100% of the average cash sales of an Agent
provides the ultimate security for airlines' money. In the end, even Agents who submit financial
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statements have to submit a full bank guarantee in case their financial figures are not
satisfactory.
Any amount guaranteed by a bank or insurance company requires the Agent to submit sound
financial data or other securities to the bank or insurance. So, a bank or insurance guarantee
can be regarded as a form of financial statement. The regular review of the guarantee amount in
relation to the actual BSP cash turnover takes place on a monthly basis.
Additional processes to review the financial standing by IATA become obsolete and
bureaucratic.
Solution
Resolution 818g, Section 2, paragraph 2.1.4 should be adapted to reflect that a financial
assessment is based on the following criteria:
funds at risk (depends on length of reporting periods plus credit lines)
locally established financial criteria (APJC proposals)
The following proposed amendments would allow IATA to flexibly handle the annual reviews in
accordance with the agreed criteria for Germany and at the same time would maintain any other
agreed review process worldwide.
Suggested Resolution Amendment
2.1.4 The financial stability of the applicant is assessed in relation to the funds at risk, taking into
account net equity, net current assets compared to the average net cash sales of an average for
the prescribed reporting and remitting periods. Such evaluation shall be in accordance with
established local criteria, as recommended by the APJC and as adopted by the Conference and
published in the Travel Agents Handbook.
2.1.4.1 The applicant must provide either financial statements or accounts as requested per
locally agreed criteria showing a satisfactory financial standing and the ability to remain solvent
and pay bills or a bank or insurance bond or guarantee to cover the funds at risk. The applicant
shall submit Such independently produced financial statements shall be prepared in accordance
with local accounting practices.
2.1.4.2 To obtain a satisfactory evaluation, the applicant may be required to provide further
information or additional financial support in the form of bank or insurance bonds or guarantees
to cover the funds at risk.
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RESOLUTION 850m ISSUE AND PROCESSING OF AGENCY DEBIT MEMOs (ADMs)
Background
At last years PAConf new rules were adopted to allow the submission of ADMs/ACMs after the
declaration of default of an Agent. There is a similar requirement to allow airlines to submit
ADMs/ACMs after the Agent has closed or been terminated.
Problem
The Resolution amendments adopted for submitting ADMs/ACMs on defaulted Agents was a
step in the right direction. The next step would be to find a solution to the problem faced by
airlines in recovering outstanding amounts from Agents who have closed or been terminated.
The current Resolution 850m and Resolution 818g Rules do not make any provision for this and
the only recourse available to airlines is to recover the outstanding amounts from these Agents
outside the BSP process. It should be noted that this is a very time consuming and expensive
activity for the airlines with little or no control on recovering the outstanding amount.
Solution
The proposal is to add new text to Resolution 850m and Resolution 818g which will provide
airlines with the opportunity to raise ADMs/ACMs within a reasonable time period on closed and
terminated Agents. The maximum period of 30 days (to be consistent with the period provided
to raise ADMs/ACMs on defaulted Agents) would be from the date of IATA notification to airlines
as it has been noted that on some occasions the IATA notification is received 15-20 or more
days after the Agent has closed. The following text is proposed :
New sub-paragraph to Resolution 850m
3.3. ADMs/ACMs may be processed by BSP, for a maximum period of 30 days from the
date of IATA notification to airlines on Agents closure / termination in accordance with
Resolution 818g, Attachment A, Section 1.10
New sub-paragraph to Resolution 818g, Section 13
13.1.3 BSP airlines will have a maximum period of 30 days from the date of IATA
notification to airlines to submit any ADMs/ACMs to be included in the final accounting of
the Agent that has closed.
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the Agent that has been terminated. (N.B. The notice period advised in sub-paragraph
13.2.2 needs to be changed from 15 days to 30 days).
New sub-paragraph to Resolution 818g, Section 14
the Agent being terminated.
Expedited Effectiveness of 1st January, 2013
Proposed Action
Conference to endorse the resolutions amendments proposed above.

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RESOLUTION 854 ELECTRONIC TICKETING SYSTEMS IN BSP COUNTRIES/AREAS
Background
This Resolution governs the criteria to be fulfilled by the System Provider before the Coordinator
can issue the Certificate of Technical Compatibility and sign the Electronic Ticketing System
Provider Agreement on behalf of IATA. Sub-paragraph 5.3.2 of Resolution 854 states that the
System Provider is required to verify, prior to issuance of Standard Traffic Documents that the
issuing Agent holds the electronic ticketing authority given by the airline.
Problem
Although the above requirement has been in place for a number of years, there have been
many instances where System Providers have failed to comply. EK alone has had at least six
cases this year where the System Providers have allowed non-EK appointed Agents to issue
electronic tickets on our behalf. ISS Management would be in a position to provide the list of all
such cases reported to IATA by airlines worldwide e.g. in the last one year. This is a very
serious problem faced by airlines involving significant financial risk. Hence the Service Providers
are required to address this issue on an urgent basis. Sub-paragraph 6.1 of Attachment A to
Resolution 854 states that System Provider will be liable is such loss, injury or damage results
directly from willful misconduct or negligence of the System Provider or its employees. However,
the only recourse currently available to ISS Management in case of failure on the part of the
System Provider is to withdraw the Certificate of Technical Compatibility and terminate the
Agreement. The current rules do not provide any practical solution nor address the potential
losses to the airlines as a result of this non-compliance.
Solution
The proposal is to amend Resolution 854 as shown in the attached document in track change
mode.
N.B. It should be noted that some System Providers currently assign codes to their Agents
using the IATA 7 digit numbering concept. As a result a code assigned by the System Provider
to an agent may have already been assigned by IATA to another Agent. Additionally, an airline
Reservation System is unable to distinguish between these two codes. IATA should officially
advise the System Provider to discontinue this practice and include relevant text in Resolution
854 which IATA could invoke in the event of continued misuse of the IATA 7 digit numbering
concept by the System Provider.
Agenda Item: R16
Revision No.: 0
Date: 15 Aug 12
Page: 2 of 2
Proposed Action
Conference to endorse the amendments to Resolution 854 as shown at Attachment A for

expedited effectiveness of 1st January, 2013.
Agenda Item: R16
Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 1 of 6
Amend Resolution 854 as shown below:
5. SYSTEM IMPLEMENTATION AND OPERATION

to facilitate the introduction and operation of electronic ticketing systems at Approved Locations
in a BSP
Country/Area, the Coordinator shall perform the following functions:
5.1 coordinate between all parties concerned the implementation and operation of the System;
5.2 supply the System Provider with a document containing details of the local technical and
ticketing requirements of the BSP concerned and revisions to this document as published from
time to time;
5.3 verify, using the information provided by the System Provider, that the System is capable of
the following
functions:
5.3.1 the electronic issuance of Standard Traffic Documents in accordance with the applicable
IATA Passenger Services Conference Resolutions including local taxes and charges,
5.3.2 prior to issuance of a Standard Traffic Document, to verify against the information advised
by the Coordinator pursuant to Subparagraph 5.7 of this Paragraph, that the issuing Agent holds
the electronic ticketing authority, given by the airline,
5.3.3 providing data in superlong record format to the BSP Processing Centre in accordance
with the specifications supplied to the System Provider pursuant to Subparagraph 5.2 of this
Paragraph,
5.3.4 the ability to instantly restrict the electronic issuance of Standard Traffic Documents at an
Approved Location within 6 (six) hours of on advice from:
5.3.4.1 Agency Administrator, that an Approved Location is removed from the Agency List,
declared in default, or is suspended in accordance with the Sales Agency Rules or,
5.3.4.2 an airline, that it has withdrawn its authority from that Approved Location to issue
Standard Traffic Documents on its behalf;
5.4 verify the ability of the System Provider to instantly activate electronic issuance of Standard
Traffic Documents at an Approved Location on advice from the Agency Administrator/ BSP
Airline;
5.45 verify the ability of the System Provider to instantly restrict the number of Electronic
Tickets an Approved Location can issue in a given period, to be advised by the BSP Airline;
Agenda Item: R16
Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 2 of 6
5.6 verify the ability of the System Provider to instantly send an auto generated confirmation to
the BSP Airline when electronic ticketing authority is activated or restricted at an Approved
Location ;
5.57 to conduct the necessary tests and checks of the System in accordance with these rules
and, if satisfied the System meets the technical requirements of the BSP concerned, issue to
the System Provider a Certificate of Technical Compatibility as set forth in Attachment B to this
Resolution and inform Participating Airlines accordingly;
5. 68 to execute with the System Provider, upon issuance of a Certificate of Technical

Compatibility, an Electronic Ticketing System Provider Agreement as set out in Attachment A
to this Resolution;
5. 79 upon advice from the System Provider that an Approved Location is to be connected to
the System, to advise the System Provider of the ticketing authorities held by that Approved
Location;
5. 810 to ensure, when an Approved Location is removed from the Agency List, declared in
default or is suspended in accordance with the Sales Agency Rules, that the System Provider is
advised in accordance with Subpara-
graph 2.3 of the Electronic Ticketing System Provider Agreement;
5.911 in the event that the requirements for technical compatibility are no longer met by an
approved system the Coordinator shall review the situation with the System Provider. If the
problem cannot be resolved within a reasonable period of time one month, the matter shall be
referred to ISS Management, in consultation with the Local Customer Advisory Group
Passenger, for further dialogue and resolution. If following this consultation the matter cannot be
resolved, the Coordinator shall, on instruction from ISS Management, withdraw the Certificate of
Technical Compatibility and terminate the Electronic Ticketing System Provider Agreement.
5.1012 authorise an agent in one location to initiate ticket issuance in an Approved Location of
the same Agency.
6. ELECTRONIC ISSUANCE OF STANDARD TRAFFIC DOCUMENTS
6.1 no document numbers shall be provided to the Electronic Ticketing System in any BSP
Country/Area for electronic ticketing, unless:
6.1.1 the Coordinator has issued a Certificate of Technical Compatibility in respect of the
System to be used by
the Agent for electronic issuance of such Standard Traffic Documents;
6.1.2 the System Provider has executed an Agreement in the form set out in Attachment BA to
this Resolution;
Agenda Item: R16
Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 3 of 6
6.2 when an Agent issues Standard Traffic Documents through the use of an Electronic
Ticketing System:
6.2.1 the document numbers to be issued by the Agent shall be those provided by ISS
Management;
6.2.2 the document numbers provided by ISS Management shall conform to the applicable
Passenger Services Conference Resolution(s);
6.2.3 documentation supporting the issuance of an Electronic Ticket shall be imprinted at the
time of issuance
with the name and numeric code of the airline which is to be the ticketing airline;
6.2.4 document numbering shall be in accordance with the Standard Thirteen Digit Numbering
System for Traffic Documents (Recommended Practice 1720a), and no airline or System
Provider shall have the authority to transmit or to authorise document numbers which are in
conflict with these provisions;
6.3 procedures for the electronic refund and/or electronic exchange of electronic ticketing
transactions shall be those detailed in the IATA Passenger Services Conference Resolutions.
RESOLUTION 854
Attachment A
ELECTRONIC TICKETING SYSTEM PROVIDER AGREEMENT
2. OBLIGATIONS OF SYSTEM PROVIDER

In consideration of the issue by the Coordinator to the System Provider of a Certificate of
Technical Compatibility, the System Provider undertakes to observe the following provisions:
2.1 ensure that the system is and remains capable of the electronic issuance of Standard Traffic
Documents, as set forth in the applicable IATA Passenger Services Conference Resolutions,
with the inclusion of any applicable
local taxes and charges;
2.2 provide, on a daily basis, data in superlong record format to the BSP Processing Centre in
accordance with
the specifications set forth in the document containing details of local technical and ticketing
requirements of the
BSP......................................, supplied by the Coordinator;
2.3 ensure the ability of the sSystem to instantly restrict the electronic issuance of Standard
Traffic Documents at an Approved Location within 6 (six) hours of on receipt of advice from:
Agenda Item: R16
Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 4 of 6
2.3.1 ISS Management, that an Approved Location is removed from the Agency List, declared in
default, or is suspended in accordance with the Sales Agency Rules; or
2.3.2 an airline, that it has withdrawn its ticketing authority and/or electronic ticketing authority
from the Approved Location to issue electronic Standard Traffic Documents on its behalf;
2.4 the ability of the System to instantly activate electronic issuance of Standard Traffic
Documents at an Approved Location on advice from the Agency Administrator/ BSP Airline;
2.45 ensure the ability of the System to instantly restrict the number of Electronic Tickets an
Approved Location can issue in a period, to be advised by the BSP Airline;
2.6 the ability of the System to instantly send an auto generated confirmation to the BSP Airline
when electronic ticketing authority is activated or restricted at an Approved Location ;
2.57 ensure the ability of the System to assign to Approved Locations blocks of document
numbers, for use in electronic ticketing transactions;
2.68 not introduce any modifications or alterations to the system likely to affect the smooth
operation of the BSP without prior consultation with the Coordinator and, as the case may be,
with the BSP Processing Centre;
2.79 give the Coordinator in a timely manner advance notice of each Approved Location to be
connected to the system;
2.810 cooperate with the Coordinator, the airlines and the BSP Processing Centre to the fullest
possible extent for the prevention of unauthorised issuance of electronic ticket transactions.
..
6. LIABILITY
6.1 the System Provider shall not be liable for any loss, including monetary loss, injury or
damage, which airlines
jointly or individually may suffer by reason of any failure or malfunction of the System or by
reason of any incorrect or unauthorised operation of the System by the Agents, including, but
not limited to, loss sustained directly or indirectly by airlines jointly or individually in
consequence of any claim against airlines jointly or individually by the Agents or by the travelling
public or by any airline or person, except where such loss, injury or damage results directly from
wilful misconduct or negligence of the System Provider or its employees;
Agenda Item: R16
Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 5 of 6
6.2 the System Provider will take all reasonable measures to prevent unauthorised or fraudulent
use of computer generated document numbers for issuance of Electronic Tickets and to prevent
unauthorised alteration of issued Electronic Ticket data held by the carrier whose Electronic
Ticket has been issued.
6.3 The System Provider shall pay IATA a fee of USD 2,000 for the first instance, USD 4,000 for
the second instance, USD 8,000 for the third and each subsequent instance of unauthorized
ticketing or delayed ticketing authority (activation/deactivation) reported by a BSP Airline to ISS
Management, where such instance is caused by (i) the System Providers failure to
activate/deactivate an Approved Location from issuing Standard Traffic Documents when
requested by ISS Management and/or a BSP Airline to impose such restriction; and/or (ii) due to
the System Provider providing electronic ticketing authority to an Agent without the BSP Airlines
authority; and/or (iii) the System Providers negligence or wilful misconduct in relation to the
above.
6.4 The System Provider shall indemnify and hold harmless the BSP Airline against any liability,
loss, damage, expense or costs (including legal fees and related disbursements) (Indemnified
Losses) incurred by the BSP Airline as a result of (i) the System Providers failure to restrict an
Approved Location from issuing Standard Traffic Documents when requested by ISS
Management and/or a BSP Airline to impose such restriction; and/or (ii) due to the Service
Provider providing electronic ticketing authority to an Agent without the BSP Airlines authority;
and/or (iii) the System Providers negligence or willful misconduct in relation to the same
(Indemnified Breaches). The Service Provider will make payment to the BSP Airline of an
amount equal to the Indemnified Losses within 30 days from receipt of written notice received
from ISS Management/ or the BSP Airline requesting such payment. If the System Provider
fails to make payment of the amount equal to the Indemnified Losses to the BSP Airline within
30 days from receipt of written notice, the BSP Airline reserves the right to deduct such losses
from any amount due from the BSP Airline to the System Provider. The System Provider shall
not be liable to the BSP Airline or IATA for any consequential damages caused as a result of
such Indemnified Breaches.
6.5 The parties agree that Clauses 6.3 and 6.4 are for the benefit of the BSP Airlines and that
any BSP Airline may directly enforce their rights against the System Provider under these
clauses pursuant to this Agreement. Alternatively, IATA may at its discretion enforce Clauses
6.3 and 6.4 for the benefit of any BSP Airline. The System Provider hereby waives any right of
objection to any action brought against the System Provider under Clauses 6.3 or 6.4 for the
benefit of a BSP Airline.
7. FORCE MAJEURE
The System Provider shall not be liable for failure to comply with the terms of this Agreement or
for delay in complying with same if such failure or delay is due to causes or conditions entirely
beyond its control.
Agenda Item: R16
Revision No.: 0
Date: 15 Aug 12
Attachment: A
Page: 6 of 6
8. TERM OF AGREEMENT
This Agreement shall become effective on the day of signature and shall continue in full force
and effect indefinitely thereafter until terminated either pursuant to Paragraph 4 of this
agreement or upon not less than sixty
(60) days' prior written notice from one party to the other party.
9. SEVERABILITY
If any court or competent authority finds that any provision of this agreement (or part of any
provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent
required, be deemed to be deleted, and the validity and enforceability of the other provisions of
this agreement shall not be affected. If any invalid, unenforceable or illegal provision of this
agreement would be valid, enforceable and legal if some part of it were deleted, (the provision
shall apply with the minimum modification necessary to make it legal, valid and enforceable).
10.AMENDMENTS AND GOVERNMENT LAW

This Agreement may be modified only by a further written agreement signed by the parties
hereto. This Agreement and any amendments thereto shall be governed in its interpretation and
performance by the laws of (country). Each party shall bear their own costs (including legal
and arbitration/court fees) of engaging in any dispute resolution process in respect of this
Agreement.
Agenda Item: R17
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 1
CHANGE IN REMITTANCE FREQUENCY BSP BANGLADESH
Discussions are ongoing in APJC Bangladesh in relation to changes to Local Financial Criteria
and an increase in the remittance frequency from twice a month to weekly remittance.
A further meeting of the APJC is scheduled prior to Conference and if any agreement is
reached, proposals may come forward later onto the agenda.
Proposed Action
Conference to note.
Agenda Item: R18
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 2
APJC PAKISTAN
The APJC meeting could not be held due to ongoing litigation within the Travel Agents
Association of Pakistan (TAAP). As a result TAAP elections to nominate an Executive
Committee have been stayed by the High Court of Sindh.
Under Constitutional Petition number D-1696 of 2011 the 2010-11 election process issue was
litigated upon by the Lawyers appointed by a faction of Travel Agents Association of Pakistan
[TAAP] Members in the Sind High Court. Under the proceedings an Order was passed on
August 15, 2011 under which status quo was to be maintained and elections process was not to
be undertaken.
The result of the Petition was that Elections for the year 2011-12 were to be held under the
supervision of the Nazir [custodian of the Court.]
The elections for the year 2011-12 were held by the Nazir of the Court on 10th June 2012 and
results were announced. However Constitutional Petition No D-2250 has been filed by and on
behalf of a faction of TAAP Members against Federation of Pakistan through Ministry of
Finance, Directorate General of Trade Organizations, Travel Agents Association of Pakistan
and Election Commissioner.
It was on hearing this Application that on June 18, 2012 the Sind High Court gave a Status Quo
order which continues till date.
The impact of the Status Quo Order would be that the election of members of the executive
committee of TAAP has been restrained. The Proceedings are ongoing and a Final Decision
has not been reached
Pursuant to Chairman/ PAConf 34 decision, Mr Brian Barrow visited Pakistan in March 2012.
IATA had received list appointment of members from TAAP on 30th April 2012. However under
advice from local legal counsel, IATA was restrained in communicating with TAAP, since the
election of the members are under sub-judice.
Agenda Item: R18
Revision No.: 0
Date: 15 Aug 12
Page: 2 of 2
Independently, seven airline members for the APJC were nominated on 5th May 2012, in
anticipation of conducting the APJC soon after the TAAP elections.
However, latest petition, contesting the election results, by one faction of TAAP members, and
the subsequent status quo order have derailed conduct of the APJC in Pakistan. Within 14 days
of legitimate executive members of TAAP is declared, APJC could be held.
Proposed Action
PAConf to note.
Agenda Item: R19
Revision No.: 0
Date: 15 Aug 12
Page: 1 of 2
APJC INDIA
Reproduced below is a message sent on 4 June 2012 to PAConf Members from the Agency
Administrator:
I am writing to you with reference to today's declaration of the defeat of Mail Vote A218.
In October 2011, the Passenger Agency Conference (PAConf/34) adopted a proposal to modify
the Remittance cycle for Indian Agents from fortnightly to weekly. That proposal has been
declared effective as of June 1. Subsequent to its effectiveness, it became increasingly clear
that it was not well-received by Agents who considered its implementation burdensome and
difficult as a substantial change to existing practice and financial planning.
Airlines (with one exception) and Agents together agreed at a meeting of APJC India to
recommended to the Conference that weekly Remittance be phased in from June 2013 after a
transitional three-times monthly Remittance period. The proposal to adopt that recommendation
was submitted to Conference by Mail Vote A218, and was defeated thus leaving the previously-
adopted proposal to implement weekly Remittance in place.
As Agency Administrator, I am charged with the responsibility for ensuring the implementation of
Conference decisions. I believe that insistence on immediate compliance could possibly result
in significant Defaults (some perhaps intentional), unnecessary yet expensive legal actions in
the Indian courts, and possible intervention by government regulators who could impose a
condition either requiring a phasing-in of weekly Remittance over an extended period or
possibly preclude shortening the Remittance frequency to less than fortnightly. Any of those
outcomes would impose substantial burdens on the Indian Agency Program. Those burdens
are, in my judgment, likely to exceed any gain our Members might attain through immediate
implementation of weekly Remittance.
Under those circumstances, and after careful discussion and deliberation, I have concluded that
weekly Remittance, while a binding goal, cannot be administered at this time without exposing
IATA and its Members to unacceptable risks, including legal and regulatory. I also recognize
that I am bound by the Conference's mandate to implement weekly Remittance at the earliest
feasible date, taking into account the various factors I have mentioned.
Agenda Item: R19
Revision No.: 0
Date: 15 Aug 12
Page: 2 of 2
Therefore, I am declaring a revised Effective Date of 01 November 2012 for the implementation
of weekly Remittance. Additionally, with the agreement of the Chairman, we are extending the
October Passenger Agency Conference in Abu Dhabi, UAE by one additional day to include a
special session on India.
A revised proposal for the introduction of weekly remittance in BSP India has been put forward
by APJC-IN under item G4.2.3.
Proposed Action
PAConf to review.

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MEMORANDUM

To: All Members, Passenger Agency Conference

From: Director, Distribution

Date: 15 August 2012

Subject: PASSENGER WEEK 2012

PAConf/35 was convened by Memorandum PAC/Meet/219 of 16 July 2012. This transmittal

Below is the schedule of meetings:

Event Date Participation Working

International Air Transport Association

PAConf/35 will be held at:

Jumeirah at Etihad Towers

WORLD PASSENGER SYMPOSIUM

A full programme of events is provided in the attached bulletin, with a unique

JUMEIRAH AT ETIHAD TOWERS

Deluxe King - rate includes breakfast - AED 850.00

Grand Deluxe King - rate includes breakfast - AED 950.00

Tower Club Twin - AED 1,150.00

Deluxe Club King - AED 1,150.00

Grand Club King - AED 1,300.00

Access to the Club Executive Lounge on level 45 where complimentary breakfast is

If required, a letter of invitation can be requested at the time of registering

ACCREDITATION OF REPRESENTATIVES AND ALTERNATES

Papers Required by: Publication Date:

2nd Transmittal 06 September 2012 14 September 2012

ELECTRONIC DISTRIBUTION OF PACONF DOCUMENTS

Up-to-date and non-sensitive information relating to PAConf/35 will also be posted on

Javier Gallego Alonso

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View the complete agenda on the WPS Website.

Registration Process: Step by Step

To register please click on the following link:

PASSENGER AGENCY CONFERENCE ACCREDITED REPRESENTATIVES

On file with the Secretary as at 13 August 2012

AL A3 Aegean Airlines S.A. Stephanos Sadopoulos Sales Manager Southern stephanos.sadopoulos@aegeanair.com

AL SU Aeroflot Oleg Gladyshev Head of Risk Management ogladyshev@aeroflot.ru

AC AM Aeromexico Patricia Piza Villagrana Director, Revenue Accounting ppiza@aeromexico.com.mx

P5 Aero Republica (Aero Laura Quintana Main IATA Contact lquintana@aerorepublica.com

AC AH Air Algrie Karim Nemra Distribution Manager sdvnk@airalgerie.dz

AL AH Air Algrie Dalil Brahimi Head of Agency Services sdrtbd@airalgerie.dz

AC 4L Air Astana Peter Foster President peter.foster@airastana.com

AL 4L Air Astana Ibrahim Canliel VP Marketing & Sales ibrahim.canliel@airastana.com

AL KC Air Astana Richard Ledger Director Sales Worldwide richard.ledger@airastana.com

UU Air Austral Fabrice Adam Marketing Manager fadam@air-austral.com

BT Air Baltic Svetlana Abashkina Manager Revenue Accounting saa@airbaltic.lv

AB Air Berlin Thorsten Scherzer SVP Distribution thorsten.scherzer@airberlin.com

AL AC Air Canada Robert Boulert General Passenger Sales robert.boulert@aircanada.ca

CA Air China Limited Xu Xin Director of Sales Mgmt, xuxin@airchina.com

XK Air Corsica Isabelle Guyot-Jeanne Directrice Commercial isjeanne@aircorsica.com

AC AF Air France Rodolphe Lenoir Director Global Distribution rolenoir@airfrance.fr

AC AI/IC Air India Pankaj Srivastava General Manager - Marketing pankaj.srivastava@airindia.in

AL AI/IC Air India (NACIL) Padmini Balsekar Dy. Manager-Tariffs Indaffairs@airindia.in

JS Air Koryo Sin Guk Bo gaca@silibank.com

AC NX Air Macau Guo Ping General Manager Revenue guoping@airmacau.com.mo

QM Air Malawi Gertrude Nyirenda Revenue Accounts Manager nyirenda-g@airmalawi.com

AC KM Air Malta Tonio Farrugia General Manager, Commercial tonio-joseph.farrugia@airmalta.com

9U Air Moldova info@airmoldova.md

SW Air Namibia Helena Kapiya helena.kapiya@airnamibia.aero

AC NZ Air New Zealand Jason O'Connell Industry Relations Manager jason.oconnell@airnz.co.nz

AL NZ Air New Zealand Annemarie Williams Revenue Risk Manager annemarie.williams@airnz.co.nz

AC VK Air Nigeria Dorcas Aketch Alliances & Govt Affairs dorcas.aketch@myairnigeria.com

AC AP Air One SpA Giorgio Callegari Executive VP callegari.giorgio@alitalia.it

AC FJ Air Pacific Shobna Krishna Manager Financial Planning & shobna.krishna@airpacific.com

HM Air Seychelles Agnes Pillay Pricing Manager apillay@airseychelles.com