4 7

CONTINUAL LEARNING SAVE ON TYPEFACE SUSTAINABLE DUKE

3
Learning & Organization Gina McKoy learned Prospective students
Development, a unit she could save Duke on summer campus
within Duke Human money on ink just by tours saw Duke’s first
Resources, offers changing the font of “green” dorm room, an
30 low-cost classes the documents she example of how to live
for professional skills prints. sustainably at Duke.
development.

NEWS YOU CAN USE :: Vo l u m e 5, I s s u e 6 :: August 2010

Rebuilding Duke Football

ATTENDANCE AND INTEREST IN DUKE FOOTBALL SOAR AS BLUE DEVILS OPEN 2010 SEASON

he first ESPN.com headline dampened the spirits of Duke football

T fans: “Sources: Cutcliffe on Tennessee’s list.” Another headline from

USA Today’s website made things worse: “Cutcliffe reportedly will
leave Duke to coach Tennessee.”
Or so Duke fans thought.
It was something Duke football fans hadn’t experienced in more than
20 years since Steve Spurrier was coach: a high-profile football program
was trying to lure away Duke’s head coach. But, a few days after the media
reports, Cutcliffe said he wasn’t going anywhere.
“When he announced his decision to stay here, people in my office
were so happy, we could’ve thrown a party when we heard it,” said Sandy
York, a development projects coordinator for University Development. She’s
been going to Duke football games for more than 15 years, since she was a
student. “That aspect of people talking about football at work, asking if
you’re going to the game – I feel like I didn’t have that before him.”
York isn’t alone in those sentiments. As the Blue Devils prepare to open
the 2010 season at home Sept. 4 against Elon University, attendance and
Duke Football Head Coach David Cutcliffe signs an autograph during the annual Duke Athletics Tour
interest in Duke football are soaring. Entering his third season, Cutcliffe in May. Hundreds of fans came to see Cutcliffe at stops throughout North Carolina, including at the
has won more games than the previous five seasons combined, American Tobacco Campus in Durham.
reinvigorated student and employee interest to its highest levels in decades
and recruited some of the top coaches in the country.
“I am more deeply committed than ever to believing that we’re going While TVs played a loop of Duke football highlights, fans such as
to get it done at Duke because I’ve seen enough change from a culture of visiting professor Charlotte Clark talked with friends and family about what
losing in football to now a culture of hope and belief,” said Cutcliffe, whose they expect in 2010. Clark has been a regular at Wallace Wade Stadium for
contract runs through 2015. “When you have choices in jobs, you have more than 30 years, first sitting among peers as a student and now with
a lot of factors, and my family and I deeply believed continuing our work colleagues as an employee in the Nicholas School of the Environment.
at Duke was the right thing to do.” “I love the community building aspect to events like the Athletics
Tour,” Clark said. “I love the opportunity to get some pre-season scoop
Fa n B a s e R e a w a k e n i n g about the team at this type of event, and to put faces to names of the
coaching and support staff.”
During the annual Duke Athletics Tour this spring, hundreds of Students, employees and fans have filled seats at a quicker pace
employees, alumni and Duke football fans turned out to see Cutcliffe and with Cutcliffe as head coach. In his first year at Duke, season ticket sales
his coaching staff at stops throughout North Carolina and Washington, D.C. increased by about 5,600 seats. And sales of the Employee Athletic Pass,
At the tour’s final event in Durham, children to gray-haired supporters presented by the Duke Credit Union, nearly doubled the same year.
donned Duke blue clothing and cheered with Duke fight songs. They
listened as Cutcliffe and women’s basketball coach Joanne P. McCallie >> See REBUILDING DUKE FOOTBALL, PAGE 5
spoke about their upcoming seasons.

2009, 2008, 2007 Gold Medal, Internal Periodical Staff Writing This paper consists of 30% recycled
2009, 2007 Bronze Medal, Print Internal Audience Tabloids/Newsletters post-consumer fiber. Please recycle after reading.
 Editor’s
Note
LEANORA MINAI
Newsbriefs
Leanora.Minai@duke.edu
Commute with the new Bull City Connector
Set to begin August 16, the Bull City Connector is a fare-free, hybrid-

I
f you haven’t heard about the new Bull
City Connector, listen up.
Starting Aug. 16, this convenient,
fare-free bus service will connect Duke to
key destinations in Durham, including the
city’s historic downtown, Ninth Street and
the Golden Belt.
With a bus arriving every 15 to 20
minutes, the service features 31 stops
along a route that includes Main Street
and Erwin Road.
Whether your office is at the
American Tobacco Campus, Smith
Warehouse, East Campus or Duke Clinic,
the Bull City Connector provides an easy
way to get to work, travel to meetings – or
visit downtown for lunch or entertainment.
Seriously, park and ride. The
route provides direct access to Duke
and includes stops along Main Street
at Buchanan Boulevard and Campus
Drive, among others along Main. Other
stops include Erwin Road at Anderson
Street and Alexander Avenue, Duke
Clinic at Trent Drive and Durham
Station, the city’s transportation hub
within walking distance of the
American Tobacco Campus.
Duke partnered with the City of
Durham to get the buses rolling by
providing $375,000 and will contribute
toward the annual operating costs.
Visitors, business travelers,
students and workers will experience
more than a ride. They’ll be in a hybrid-
electric bus, soaking in Durham’s sights
and rich history.
Visit bullcityconnector.org or
parking.duke.edu/connector for the route
map and operating hours.
electric bus service that connects downtown Durham with Duke’s
campus and medical facilities. If you’re missing the conversation on Facebook, we’ll
It’s a convenient, cost-effective option for Duke community
post a few snippets here each month – but please join
members who want an alternative commute or convenient way to
travel between campus and downtown for dining, entertainment and and jump in at facebook.com/workingatduke.
business. The route includes stops along Main Street for East Campus
and at Buchanan Boulevard; Erwin Road at Anderson Street and
Alexander Avenue and Duke Clinic at Trent Drive. The service also
includes a stop at Durham Station, which is within walking distance
of the American Tobacco Campus.
The Connector will stop every 15 minutes Monday through Friday
from 7 a.m. to 6 p.m., and every 20 minutes from 6 p.m. to midnight.
On Saturday, buses will arrive at stops every 20 minutes from 7 a.m.
to midnight. The service will not operate Sunday. Visit
parking.duke.edu/connector or bullcityconnector.org
Get fit together with Duke Run/Walk Club
Registration is now underway for the fall season of the
Duke Run/Walk Club, which begins August 16 and ends November 3.
The club, which is free and open to all faculty and staff and
fitness levels, is organized by LIVE FOR LIFE, Duke’s employee
wellness program. The club meets at: Wallace Wade Stadium and the
East Campus wall on Broad Street across from Whole Foods (5:30 p.m.
to 6:30 p.m. Monday and Wednesday) and Durham Regional and Duke
Raleigh hospitals (5 p.m. to 6 p.m. Monday and Wednesday).
To register and for more information, visit hr.duke.edu/runwalk
Faculty and staff dining discount ends
As part of a broad effort to close its budget gap, Duke Dining Services
on Aug. 1 discontinued a 10 percent meal discount offered to Duke
faculty and staff at campus eateries run by Dining Services.
“We expect this measure to allow us to recoup significant
revenue annually,” said Vice President for Student Affairs Larry Moneta.
“While we are sorry that we cannot continue the discount, our current
economic climate forces us to look everywhere for budget savings.”
Jim Wulforst, Dining Services director, said campus eateries remain
a competitive, top quality choice. Wulforst said eateries will continue to
offer lunch promotions to ensure value for diners. Dining Services does
not run hospital eateries, so those are unaffected by the change.

Letters to the Editor must include name and contact information.

E-mail letters to working@duke.edu or mail them to Working@Duke
Editor, Box 90496, Durham, NC 27708. Fax letters to
(919) 681-7926. Please keep length to no more than 200 words.

Violence in the workplace: what can you do?

hen Duke Chief of Police John Dailey was Actual threats or violent behavior should be

W
“
asked to give a talk about violence in the
workplace after the May 4 fatal shooting of a
Duke employee at the Duke Health Clinic, he knew
exactly what to say. serious, but rare. We all
“My presentation was the same as what I would need to
have said before the tragedy,” he said. “Violence in
the workplace is serious but rare. We all need to know know how
how to react to it and what we can do to help prevent to react to
it. An incident like this doesn’t change this message, it it and what
just highlights it.”
Investigators believe the incident at the Duke we can do
Health Clinic was a targeted attack related to an to help
estranged relationship outside of work. After the prevent it.”
incident, Dailey addressed the HR Forum, a monthly
gathering of human resources staff and administrators
from across Duke, and stressed the importance of
early intervention when there is cause for concern.
Warning signs of violence, he explained, may include increased
belligerence, obsession with a supervisor or co-worker, recent decline in
work performance or hypersensitivity to criticism.
“We’re not just talking about physical violence,” Dailey said. “It could
also be intimidation, harassment, threatening and disruptive behavior or
unwanted pursuit. The most effective tool we have in preventing these
types of situations is employees looking for, recognizing and reporting
behaviors that might lead to violence.”
Andy Silberman, director of Duke’s Personal Assistance Service (PAS),
said that developing an atmosphere where violence prevention is openly
discussed is a key to prevention. PAS and Duke Police welcome
opportunities to jumpstart these discussions with presentations to
employee groups.
“It is important for employees to feel it is safe to report worrisome
behavior – and to know to whom it should be reported,” Silberman said.
reported to Duke Police, and any employee making a
Violence in the
threat in the workplace must be seen by Employee
workplace is Occupational Health and Wellness before being cleared
to return to work.
Statistically, most threatening incidents reported
to Duke Police occur between a staff member and client
of the university, such as a student, patient or visitor,
but troubles at home can also erupt in the workplace,
Dailey said.
Dailey and Silberman advised staff to be observant
of behaviors among co-workers that might suggest
domestic violence outside the workplace, including
explanations of injuries that don’t quite make sense, lots
of tension-filled phone calls or lots of requests for
— John Dailey
special accommodations to be away from work.
Duke Chief of Police
“Nobody should feel like they have to respond
alone,” Dailey said. “There is a team of people available
to assist and help address these types of issues.”
— By Marsha A. Green
Senior Writer, Office of Communication Services
RESOURCES
Duke has resources to help employees recognize
and react to violence or worrisome behavior.
Report safety concerns to Duke Police. For
emergencies, dial 9-1-1; for non-emergencies, call (919) 684-2444.
For more information, visit the Duke Police website at duke.edu/police,
the Personal Assistance Service website at hr.duke.edu/pas, or
Duke Reach at www.studentaffairs.duke.edu/dukereach.

2
Applications to work at DUKE By
The Numbers
W O R K P L A C E FA C T S A N D F I G U R E S
Duke at all-time high
hen Danielle Szulczewski returned to the Durham area to live close “Duke continues to be a phenomenally attractive work environment

W to her mother, she had her eyes on Duke.

“My stepfather works at Duke, so I had heard good things about the
University,” Szulczewski said. “I was definitely interested in working here.”
But a lot of other people had the same idea. Szulczewski was among
160 applicants in the spring for a Duke Press editorial assistant position.
Those odds are not unusual these days, according to Terri Beck, a
recruiter in Duke Human Resources. “For many of the professional and
administrative jobs at Duke, the applicant pool has more than tripled
in size from two years ago,” she said.
In June alone this year, a record 12,788 people applied for positions
at Duke University and Health System, up 14.7 percent from last June
and up 51.3 percent from June 2008.
While the number of applicants per month continues to rise, the number
of new hires each month has shrunk: in June, Duke hired 458 people (mostly
in the Health System), down from 490 last June and 564 in June 2008.
across the entire nation,” said Kyle Cavanaugh, vice president for Duke
Human Resources. “The quantity and quality of our applicant pool is the
strongest in Duke’s history, which is a testament to the work
environment, value proposition and our compensation and benefits.”
Beck, the recruiter, said job seekers are flocking to Duke because they
perceive it as a stable institution with a stellar reputation. “The fact that
we continued to hire throughout tough economic times reflects that there
is a lot happening at Duke,” she said. “We are big and varied, and people
see opportunity in that.”
Szulczewski, who joined Duke Press full-time in April, appreciates
the team camaraderie at Duke. “I feel lucky to have been selected,” she
said. “And I’m really relieved because I know there are many other people
who are in rough straits right now. To have a job just six months after
I moved to the area feels like a real blessing.”
— By Marsha A. Green
Senior Writer, Office of Communication Services

Duke job applicants on the rise

Number of people applying to Duke

14,000

12,000

2010
10,000
2009
8,000
2008
6,000

4,000
Jan Feb March April May June July Aug Sept Oct Nov Dec
In June alone this year, a record 12,788 people applied for positions at Duke University
and Health System, up 51 percent from June 2008. Source: Duke Human Resources

$99 courses offer tips, tactics

and professional development
icole Brooks was apprehensive when her boss Upcoming $99
N assigned her the new task of leading a team
responsible for implementing performance tracking
software at the Duke Credit Union.
Learning & Organization
Classes
“I was really nervous about how to tell people what
to do when I’m not at their job level,” said Brooks, a staff Aug. 12
assistant for the CEO of the Credit Union. “I wasn’t sure Fundamentals of Business
where to start, or how people would react.” Writing
Brooks turned to Learning & Organization
Development, a unit within Duke Human Resources, Aug. 24
for a day-long seminar to help build confidence and gain Managing Multiple
tactics for fostering teamwork. Priorities
Among the draws was the seminar’s cost: $99, one of
more than 30 lower-cost classes designed to provide Nicole Brooks, an administrative assistant, gestures as she walks Duke Credit Sept. 19
Union team members, Chris Buarotti, IT analyst, left, and Lee Fogle, CEO,
faculty and staff with training and professional Team Success: Creating
right, through a project progress report.
development during lean times. and Sustaining It
The seminar Brooks took, “Team Success: Creating
James McPherson, director of Learning &
and Sustaining It,” gave her time and tools to examine Oct. 13
how her strengths and weaknesses affect team leadership. Organization Development, said there are many class
Managing Difficult Work
“I learned that I need to be proactive about addressing offerings that offer managers and employees opportunities
to apply new skills in their work at Duke. Relationships
issues, rather than just hoping that there won’t be any
confrontation,” she said. “Providing valuable professional development
Her apprehension about calling meetings disappeared continues to be a priority at Duke,” McPherson said.
when she realized that in a well-working team, where For the fall, Brooks is perusing other classes, which
everyone is fully participating, job levels and titles don’t range from “Excel 2007 Formulas and Functions” to
matter. “That was a big change to my comfort level and “Fundamentals of Coaching.”
it really motivated me,” she said. “I came out of that class “Now that I’m being given more responsibility, I may
ready to rock and roll and get the team going.” take more of the management skills classes,” Brooks said.
The day after the class, Brooks organized monthly “I’m looking forward to seeing what they’ll offer next.”
meetings with the team, which included IT staff and the
— By Marsha A. Green
chief operating officer. The meetings are now a key part Senior Writer, Office of Communication Services
of the team’s effort, providing opportunities for
brainstorming solutions and regular progress updates.
3
For a full list of professional development classes at Duke, visit hr.duke.edu/training
Meet The Coaches On The Sideline
Jim Collins
Assistant defensive coordinator
and linebackers coach
Joined Duke: January 2008
College/pro playing experience: Elon College
Coaching experience prior to Duke: Lees-McRae Junior
College, Appalachian State University, Jacksonville State
University, University of Florida, Marshall University and the
NFL’s Washington Redskins; also coached at Duke from 1985
to 1990
Favorite movie: “Patton” or “The Godfather”
Favorite music artist: The Eagles and Kenny Chesney
First job: High school teacher and football coach at Greensboro’s Page High School
Favorite cities to visit: New York City, Tampa and Key West
Favorite food: Italian
Marion Hobby
Assistant head coach – defensive
coordinator/defensive line coach
Joined Duke: January 2008
College/pro playing experience: University of Tennessee
and the New England Patriots
Coaching experience prior to Duke: Southwest Louisiana
University, University of Tennessee at Martin, University of
Mississippi, Clemson University and the NFL’s New Orleans
Saints
Last book read: “Sidney Poitier: Man, Actor, Icon” by Aram Goudsouzian
First job: Junior high school maintenance manager
Personal motto: “Conditioning and discipline.”
Childhood idol: Former University of Alabama and NFL linebacker E.J. Junior
Derek Jones
Assistant coach – defensive backs
Joined Duke: January 2008
College/pro playing experience: University of Mississippi,
the Canadian Football League’s Toronto Argonauts and
Edmonton Eskimos and the Arena Football League’s
Nashville Kats
Coaching experience prior to Duke: University of
Mississippi, Murray State University, Middle Tennessee State
University, University of Tulsa and University of Memphis
Favorite food: Hot wings
Favorite movie: “Ali”
Favorite musician: Gerald Levert
Personal motto: “In life, don’t worry yourself with things that are out of your control.”
Jim Knowles
Defensive coordinator and safeties coach
Joined Duke: December 2009
College/pro playing experience: Cornell University
Coaching experience prior to Duke: Western Michigan
University, University of Mississippi and Cornell University
Favorite Movie: “The Bridge on the River Kwai”
Favorite Book: “The Go-Getter” by Peter B. Kyne
Last book read: “Plato and a Platypus Walk into a Bar:
Understanding Philosophy Through Jokes” by Thomas Cathcart and Daniel Klein
Favorite musician: Bruce Springsteen
First job: Selling soft pretzels in Philadelphia
Personal motto: “The soul of education is the education of the soul.”
Favorite hobby: Assistant head coach Marion Hobby
Matt Lubick
Passing game coordinator/wide receivers coach
and recruiting coordinator
Joined Duke: February 2010
College/pro playing experience: Western Montana College
Coaching experience prior to Duke: California State
University Northridge, San Jose State University, Oregon
State University, Colorado State University, University of
Mississippi, Arizona State University
Favorite athlete to watch: Michael Jordan
Favorite musician: Bruce Springsteen
Favorite food: Spaghetti
First job: Waiter
4
Matt Luke
Offensive coordinator for running game
and offensive line coach
Joined Duke: January 2008
College/pro playing experience: University of Mississippi
Coaching experience prior to Duke: Murray State
University, University of Mississippi and University
of Tennessee
Favorite movie: “Gladiator”
Favorite book: “The Firm” by John Grisham
Favorite musician: George Strait
Favorite city to visit: Destin, Fla.
Ron Middleton
Associate head coach – special teams
coordinator/tight ends coach
Joined Duke: January 2008
College/pro playing experience: Auburn University and
the NFL’s Atlanta Falcons, Washington Redskins, Cleveland
Browns, Los Angeles Rams and San Diego Chargers
Coaching experience prior to Duke: Troy University,
University of Mississippi, University of Alabama and the
NFL’s Tampa Bay Buccaneers
Favorite movie: “As Good as It Gets” and “The Chronicles of Riddick”
Favorite book: “Angels & Demons” by Dan Brown
Favorite musician: Daughtry
Childhood idol: Hall of Fame football player Dave Casper
First job: Picking cucumbers
Personal motto: “It is what it is.”
Favorite athlete: Tiger Woods, LeBron James and Kobe Bryant
Favorite food: Barbecue ribs, baked beans and potato salad
Favorite city to visit: Washington, D.C.
Kurt Roper
Offensive coordinator and quarterbacks coach
Joined Duke: January 2008
College/pro playing experience: Rice University
Coaching experience prior to Duke: University of
Mississippi, University of Kentucky and University of
Tennessee
Favorite movies: “The Shawshank Redemption,”
“Raiders of the Lost Ark” and “Beverly Hills Cop”
Favorite books: Any novel by David Baldacci,
James Patterson or Vince Flynn
Favorite musicians: George Strait, Kenny Chesney and Pat Green
Favorite meal: Anything my wife cooks
Favorite city to visit: Charleston, S.C.
Zac Roper
Assistant coach – running backs and special teams
Joined Duke: January 2008
College/pro playing experience: None
Coaching experience prior to Duke: University of
Oklahoma, University of Mississippi, Cornell University
Favorite movie: “My Cousin Vinny”
Last book read: “The Defining Moment: FDR’s Hundred Days
and the Triumph of Hope” by Jonathan Alter
Childhood idol: Bill Clinton
Favorite city to visit: Washington, D.C.
Save Sept. 4 for Em
Faculty, staff and their families a
Football Employee Kick-off Celeb
season home-opener against Elo
games, music and the “Blue Devi
the stadium. Ticket registration d
 Rebuilding Duke Football
CONTINUED FROM PAGE 1
This year excitement about Duke football has resulted
in another jump in sales. At the end of May, Employee
Athletic Pass sales reached more than 2,660, the most ever
sold with three months before the season starts. All season
ticket sales were up more than 400 percent compared to
last May.
“It’s clear that Coach Cutcliffe and Duke football are
reawakening enthusiasm in the fan base, and the success of
Joanne P. McCallie and the women’s basketball team
incentivizes packages with the Employee Athletic Pass too,”
said Mike Sobb, assistant director of athletics and
marketing for Duke Athletics. “We’ve seen such a positive
reaction in the short time these coaches have been here.”
Sideline Recruiting
While more fans are filling Wallace Wade Stadium, the
resurgence of Duke’s football program is also helping the
team replenish its coaching ranks.
After former Duke star and wide receivers coach
Scottie Montgomery left for a coaching position with the
NFL’s Pittsburgh Steelers, Cutcliffe lured Matt Lubick away
from Arizona State University in Tempe, Ariz. Cutcliffe
said he managed to bring Lubick in by making calls to
both Lubick and his father, Sonny, lobbying heavily for
Matt’s talents.
Matt Lubick, the new recruiting coordinator and wide receiver's coach for
Duke, was lured to the program from Arizona State University this winter
by David Cutcliffe.
Lubick, considered one of the best recruiting
coordinators in the country by Rivals.com, fills the
recruiting role at Duke and will serve as the passing game
coordinator and coach for the team’s wide receivers.
“The reputation of
coach Cutfliffe’s character
and integrity were so
mployee Kick-Off important because above
all, I want to work with
are invited to the annual Duke
good people,” Lubick said.
bration at 4 p.m. Sept. 4 for the
“I get to contribute to
n University. Enjoy a free meal,
something that’s
l Alley” football team march to
improving every day.
details at hr.duke.edu. There’s an enthusiasm
here, and you can feel it.”
For Duke football and other team sport schedules, visit GODUKE.com
Lubick isn’t the only one. Cutcliffe also added Jim
Knowles, who joined the football staff in December as
defensive coordinator and safeties coach. Knowles left a
head coaching job at Cornell University in New York that
he held for six seasons. At Duke, Knowles will help plan
defensive strategy and coach defensive players who help
cover an opposing team’s receivers.
“There’s already been such a growth in the support of
this program, and people realize that we’re aiming for the
same kind of excellence they’d expect from anything Duke
does in academics or athletics,” Knowles said. “When Duke
decides to be excellent in something, we do it.”
Lubick and Knowles are part of a big turnaround for
Duke’s football program, said Brian McLawhorn, a writer
who covers Duke football and basketball for Rivals.com.
McLawhorn said Cutcliffe has quickly turned Duke into a Duke Football
prime location for top-notch coaches because talent like
Lubick or Knowles wouldn’t leave jobs unless they believed
By the
it’s a step up in their careers.
“I think the addition of both Matt Lubick and Jim
Numbers
Knowles speaks volumes about where the Duke football
program is headed under the direction of David Cutcliffe,” 2,906
McLawhorn said. “Duke is on the upswing and folks Season ticket sales
around the program – fans, players and alumni – see this (end of May 2009)
and understand what is happening. It means progress is
being made at Duke, and it indicates a profound belief in
what Cutcliffe is building.”
9,762
Season ticket sales
A W i n n i n g Te a m (end of May 2010)
Duke football players like rising sophomore Sean 2,292
Renfree believe the revival of Duke football is leading to Employee Athletic Pass
big things. sales in 2009
“We’re competing to win an ACC title,” said Renfree,
the team’s starting quarterback. “Our team believes we can
win if we do the work and continue to do what coach
201,091
Cutcliffe tells us.”
Total attendance
Cutcliffe said the buy-in for his coaching strategy in 2008
revolves around creating more speed on both offense and (Cutcliffe’s first season)
defense, which allows for the chance at bigger plays. He
added that a wide-open passing attack with Renfree means 7
Duke can score points fast and often. Home games in 2010
That’s exactly what Victor Strandberg is looking
forward to seeing this season. 33,941
Since he started going to Duke football games in 1966, Capacity of
the English professor at Duke said he’s seen few coaches Wallace Wade Stadium
build the kind of morale around the football program that
Cutcliffe has. He added that he hasn’t seen the support and
excitement that Cutcliffe has created since Steve Spurrier 9 wins,
was head coach between 1987 and 1989. 15 losses
During Spurrier’s three seasons at Duke, he won 20 Cutcliffe’s record at Duke
games. With Cutcliffe’s upcoming third season, he has a
shot at the winningest three-season stretch of any Duke
coach since Spurrier by winning three or more games in 8 wins,
2010. 50 losses
“Coach Cutcliffe lives and breathes his job, which has Previous five seasons
done great things for the program and the university,” at Duke
Strandberg said. “Any coach is going to work very hard, but
he has a gift for connecting with players, employees and the
public, and he uses that gift to maximize effort from his
team and support from the fans.”
As a reminder of what makes a successful program,
Cutcliffe keeps a framed picture on a mantle in his office
from his first game at Duke – a 31-7 win over James
Madison University in 2008. The picture shows football
players hoisting their helmets in celebration as students,
employees and other fans go wild in the stands behind
them. Cutcliffe said the photo doesn’t just remind him of
an exciting moment from the past, but what the program
can achieve in the future.
“I constantly look at that picture and find great
motivation from it,” Cutcliffe said. “This is a football team
for students, for faculty, for staff and for everyone in
Durham. We have an obligation to represent all these
people and to represent them well – by winning and
playing hard.
— By Bryan Roth
Writer, Office of Communication Services
 Think before you print: typeface can save ink
hen Gina McKoy learned she could save Duke money just by changing the Aa Bb Cc 1 2 3
W font of the documents she prints, she decided to try it.
McKoy, a staff specialist in the Staff and Family Programs office, read
an online news story about a university in Wisconsin that hoped to save as much as
Aa Bb Cc 1 2 3
Century GothiC

$10,000 a year by switching to a default font (a style of typeface) that uses less ink
when printing. Times New RomAN
“Since ink costs thousands of dollars per year, this could result in a big savings,”
said McKoy, who changed her default font to Century Gothic and persuaded a couple
officemates to do the same. “It’s a potentially painless way to lessen your carbon
Aa Bb Cc 1 2 3
footprint if you do a lot of printing.” CAliBri

Aa Bb Cc 1 2 3
Ink-friendly fonts are just one idea Duke is investigating as part of an effort to
trim printing costs across the institution, said Carl McMillon, director of data center
and computer lab services in Duke’s Office of Information Technology.
Another recommendation from the Duke Administrative Reform Team is
VerdAnA
expanding employee use of ePrint, a service that allows users to print from any
computer on the Duke network to any ePrint-designated OIT or Duke Libraries
printer. To use the service, the user must install the ePrint client, submit the print job
Aa Bb Cc 1 2 3
AriAl
to a queue and swipe a DukeCard to pick up the job at any of about 150 stations in

Aa Bb Cc 1 2 3
45 buildings across campus.
The ePrint service, which will be upgraded this summer, is available to all Duke
employees. Beginning this fall, all ePrint stations will default to printing on both sides TreBuCheT
of a sheet of paper.

Aa Bb Cc 1 2 3
“It’s on-demand printing where you need to be,” McMillon said. “In some
departments, every office has a printer. Some managers consider a printer essential so
they don’t have to worry about someone else seeing confidential documents. We want TAhomA
to move to more of a work-group printing model and reduce the number of devices.”
Part of the challenge, McMillon said, is encouraging users to think before they
print. “So much is available electronically, but paper is a part of the way we’ve always Aa Bb Cc 1 2 3
done things,” he said. “It takes a commitment and discipline to not default to paper.” FrAnklin GothiC MediuM
To find out more about ePrint or printing at Duke in general, contact the OIT
Service Desk at help@oit.duke.edu or (919) 684-2200. When Printer.com tested popular fonts for their ink-friendly ways,
— By Cara Bonnett Century Gothic and Times New Roman topped the list. Calibri, Verdana,
Managing editor, News & Information Arial and Sans Serif were next, followed by Trebuchet, Tahoma and
Franklin Gothic Medium. Century Gothic uses about
Office of Information Technology
30 percent less ink than Arial.

Duke ADHD
Program Seminars
Free ADHD seminars provide
Aug. 30
Understanding ADHD
support for families
onda Stell, a medical technologist at Durham Regional
Sept. 20
Strategies for School Success R Hospital, wondered if getting her son Cameron ready
for school would always be an exhausting endeavor.
Cameron, now 12, was diagnosed with Attention
Oct. 18 Deficit Hyperactivity Disorder (ADHD) when he was 8.
Strategies for Success at At that age, a morning routine would ricochet off a small
Home and with Friends distraction. Cameron would step on a Lego, go to put it
away and end up engrossed building a model.
Nov. 15 “I had to be super vigilant,” Stell said. “It usually took
Medication Management between 10 and 15 reminders each morning to get him
for Children with ADHD ready for school.”
Three years ago, Stell found help to make the day move
Feb. 7, 2011 more smoothly: she and her husband, Tracy, attended free
Strategies for School Success
educational seminars at the Duke ADHD Program.
(repeated)
The program has assessed and treated children and Ronda Stell, left, with husband Tracy, and son, Cameron, credit free seminars

March 21, 2011
Adult ADHD
Seminars for 2010-11 begin in
August. Early registration is
encouraged because each
seminar is limited to 40
participants. All seminars are
6:30 p.m. to 8 p.m. at the
Duke Child & Family Study
Center in Durham.
For registration and
information, visit
www2.mc.duke.edu/adhdprogram
or contact Rebecca McIntyre
at (919) 416-2096.
6
adults with ADHD for 21 years and began offering free
seminars five years ago. “We realized a lot of families lack
basic information about what ADHD means for their child
and what they can do besides medication,” said Desiree
Murray, Ph.D., associate director of the program.
Experts believe that ADHD affects 3 to 7 percent of
children in the U.S. According to Murray, these children
require more structure, reminders and reinforcement to
accomplish tasks other children their age do easily. “A simple
rule of thumb I use is that kids with ADHD are about 30
percent less mature with regard to their ability to follow
through on actions than other children their age,” she said.
For the Stell family, the ADHD Program seminars
complemented treatment and advice from Cameron’s
pediatrician. One of the seminars, “Strategies for Success
at Home,” taught them how to use a behavior chart
that reduced the morning mayhem to four or five
reminders. Another seminar on Ritalin and other drugs
offered by Duke's ADHD Program with helping them better understand and
manage Attention Deficit Hyperactivity Disorder.
provided confidence to explore medications for Cameron.
“I think we’ve been to every seminar they offer,” Stell
said. “They have made a huge impact on the way things
go at our house.”
Stell values the information shared by experts at Duke’s
evening sessions and relishes sharing stories with others
facing similar challenges.
“It’s really good to find out you are not alone and not
the only person who is getting frustrated,” she said.
“Parenting a child with ADHD is always going to be a lot
of work, but it is easier now that we have a plan and a place
to turn to for support.”
— By Marsha A. Green
Senior Writer, Office of Communication Services
Sustainable uke
YO U R S O U R C E F O R G R E E N N E W S AT D U K E

Sustainable
Decorating

What’s in
the room?
After
Organic sheets & pillows
This Few Quad “green” dorm room was furbished with about 20 sustainable items
and was part of summer campus tours for prospective students. “Smart” power strip that
turns off electronics

Dorm room goes green for Lamp made with

recycled bottles
summer campus tours
Before Area rug made of
nstead of bare walls and beds in an empty room, summer recycled plastic

I campus tours saw sky-blue organic bed sheets, a lamp

made from recycled bottles and a vanity mirror made
from recycled magazines.
product and
explained what the item was and how it
Clothes drying rack

Aluminum water bottle

Welcome to Duke’s first “green” residence hall room.
The room, the first of its kind by Duke to highlight
sustainability, was a project by Sustainable Duke and three
students from the Students for Sustainable Living program
who wanted to show prospective students on campus tours
in June and July how they can live sustainably at Duke.
According to results from Duke’s Green Devil
Challenge – a monthly effort to promote sustainable
behavior at Duke – students at the university average about
one metric ton of carbon dioxide emissions annually from
dorm room energy and water. That amount would need
36 maple trees to remove from the air.
“When students are looking at universities, there are so
many different things they’re looking at to make their
decision and this gives us an opportunity to showcase how
Duke is taking an active role to help the environment,” said
Julie Colvin, a graduate student in the Nicholas School of the
Environment who helped organize the project. “Hopefully
the project will encourage potential students to make
sustainable decisions while living on campus and carry these
lifestyle choices with them once they move off campus.”
Funded by a $500 grant from the Duke STARS program,
a group that allocates funding to sustainability-related projects
at Duke University, the room in Few Quad was furbished with
about 20 sustainable items purchased from Whole Foods
Market, Target and Etsy.com, a website that sells sustainable
goods made by artisans around the world.
Biodegradable toiletries and cleaning products, and a
power strip that automatically turns off electronics were
some items featured in the room. A sign accompanied each
made the room more sustainable. Some items will also be
shown in a Few Quad common room when students arrive
on campus in August. Biodegradable laundry
detergent
In true sustainable fashion, all items will be reused each
summer as a highlight of Duke campus tours.
Reusable shopping bag
“It’s important for any sustainability program to include
the residential community because that’s such a large part of
Compact florescent
the undergraduate experience here at Duke,” said Joe
light bulbs
Gonzalez, associate dean for Residence Life. “It’s critical to
encourage students in residence halls to enhance their dorm Bike helmet
lifestyle with sustainability in mind and hopefully initiatives
like the green dorm room can develop those habits.” Chemical-free cosmetics
Casey Roe, outreach coordinator for Sustainable Duke,
said that presenting the green room showed students they Biodegradable cleaning
can play an important role in helping Duke become carbon supplies
neutral by 2024 as part of the university’s Climate Action
Plan. Lifestyle changes like using less energy with fluorescent Wall art made from
light bulbs and drinking from reusable water bottles instead recycled goods from
of throwaway plastic bottles will be small, but important Durham’s Scrap Exchange
changes, Roe said. Both examples are showcased in the
green dorm room.
“Students may feel like they don’t have a lot of control
over sustainable choices while living in a dorm room, but
we want to show them that there’s lots of things they can do
to reduce energy and water consumption and they’re easy,”
Roe said. “Students need to buy a lot of these items when
they come to college anyway, so we’re showing them they
can do it in an environmentally-friendly way that helps
Duke, too.”
— By Bryan Roth
Writer, Office of Communication Services

7
VIDEO: See the “green” room getting a makeover: duke.edu/sustainability
 WORKING@ DUKE
HOW TO REACH US
Editor: Leanora Minai
(919) 681-4533
leanora.minai@duke.edu
Assistant Vice President:
Paul S. Grantham
(919) 681-4534
paul.grantham@duke.edu
Graphic Design & Layout:
Paul Figuerado
Photography: Bryan Roth and Marsha
Green, Office of Communication
Services, and Duke University
Photography.
Working@Duke is published monthly
by Duke’s Office of Communication
Services. We invite your
feedback and suggestions for
future story topics.
Please write us at
working@duke.edu or
Working@Duke, Box 90496,
705 Broad St., Durham, NC 27708
Call us at (919) 684-4345.
Send faxes to (919) 681-7926.
All automotive discounts and
other savings are at
hr.duke.edu/discounts
D U K E T O D AY
dialogue@Duke
“What do you do to keep your professional
skills sharp?”
“
I take classes through North Carolina Wesleyan College for a degree in business
management. A lot of the classes are teaching me about how to manage people, my
time, workflow and communication skills. I like that I can further my education through
Duke’s tuition reimbursement benefit, which helps to pay for my classes.”
Carla Rusnak
Assistant to the chair, Department of History
6 years at Duke
Got a
“ story
I like to go on the Internet and check out different websites
with electrical news and tips. I look to find help with different
calculations that can be tricky. I’m always trying to keen in on my
skills during jobs to improve my work.”
idea?
Jimmie Banks
Senior electrician, Facilities Management
12 years at Duke
Write
working@duke.edu
“
I’ve taken a few classes on web design through OIT because
I wanted to be able to share the work in our office and in or Call
case I was asked to do something I wasn’t familiar with. I also took 681-4533
classes on STORM – a program to upload course information –
because it was brand new to me. My main way to learn is to work
directly with people who’ve been at Duke for a long time.”
Stacey Robinson
Staff assistant, African and African American Studies
9 months at Duke
Join the Facebook fan
page for Working@Duke at
— By Bryan Roth facebook.com/workingatduke
Writer, Office of Communication Services
PERQS
E M P LOY E E D I S CO U N TS
Cut car repair costs with Duke employee discounts
T he average U.S. household spends $738 on car maintenance each year, according to figures from the U.S. Bureau of Labor
Statistics.
Put some of that money back in your pocket by taking advantage of automotive offers through PERQS, Duke’s employee
discount program. Here are a few ways to save:
Get change back from an oil change: Neal’s Garage, 1907 West Markham Ave. in Durham, offers $14.95 oil changes
(regularly $29.95) and 10 percent off other automotive services. Call (919) 286-1167 for details.
Take 10 percent off a tint: TintWorld Automotive Styling Center, 1352 N.W. Maynard Rd. in Cary, offers 10 percent off
all automotive tints or hand details. Call (919) 460-1576.
Examine the extras: Online retailers TruckChamp Truck Accessories and Ultimate Truck and Auto Accessories offer
10 percent off fender flares, floor protectors and more. Discount codes are on the PERQS website, hr.duke.edu/discounts.
Pay less for a lease: Duke employees can lease select new Chrysler, Jeep or Dodge vehicles at 1 percent below factory
invoice through the Chrysler Affiliate Rewards. Use your NetID and password to access details on the PERQS
website, hr.duke.edu/discounts.
Wring savings from a wash: The Durham Ritz Car Wash, 3639 Durham-Chapel Hill Blvd. in Durham, offers $1 off
the “Ritz,” $3 off the “Deluxe” or $4 off the “Supreme” wash. Call (919) 490-6868.
Treat yourself to new tires: Firestone Complete Auto Care, 3809 North Duke St., offers 10 percent off Firestone
or Bridgestone tires, as well as 10 percent off other services. Call (919) 471-4468.
Get a break on brake parts: Online retailer R1 Concepts Inc. offers 10 percent off brake pads, brake lines and other brake parts.
The discount code is available on the PERQS website with NetID and password.
Save on service: Twenty different auto shops in the Triangle offer discounts for service and repair work. Check the full listing
at hr.duke.edu/discounts.
— Compiled by Marsha A. Green
Senior Writer, Office of Communication Services
For daily news and information, visit
duke.edu/today