Professional Documents
Culture Documents
It
arises when an employee feels that something has happened or is going to happen which is unfair,
unjust or inequitable. Thus, a grievance represents a situation in which an employee feels that
something unfavourable to him has happened or is going to happen.
Types
(a) Factual: A factual grievance arises when legitimate needs of employees remain unfulfilled, e.g.,
wage hike has been agreed but not implemented citing various reasons.
(b) Imaginary: When an employees dissatisfaction is not because of any valid reason but because of
a wrong perception, wrong attitude or wrong information he has. Such a situation may create an
imaginary grievance. Though management is not at fault in such instances, still it has to clear the fog
immediately.
(c) Disguised: An employee may have dissatisfaction for reasons that are unknown to him. If a new
recruit gets a new table and cupboard this may become an eyesore to other employees who have not
been treated likewise previously.
2. What is the correct way for HR Managers to conduct themselves while addressing grievances and
negotiating with the Union?
3. Is there still a mindset that the management and Union are on opposite sides or has that
perception changed? Take of Asian Paints?
4. Asian Paints closed down its Bhandup Plant in Mumbai in 2014. What problems did the Company
while undertaking this and how were they solved?
Started operations in 1958 (oldest plant)
Employee strength of 100 (huge layoffs)