Answer Key Answer Key

Business Administration and Finance Workbook

Vocabulary and Functional Language

1 2
page 4 page 6

1 1. b 2. a 3. a 4. b 5. a 6. b 1 1. c 2. a 3. d 4. b

2 1. Financial Director 2 1. file documents

2. Chief Executive Officer 2. keep a log
3. staff 3. search the Internet
4. Marketing Director 4. answer incoming calls
5. senior management 3 1. take ... message, deliver ... message
6. Personal Assistant 2. send ... fax, send ... e-mail
3. type ... agenda, update ... mailing list
3 1. Personal Assistant
4. receive ... visitors
2. Marketing Director
3. Financial Director 4 1. take minutes
4. senior management 2. screen her calls
5. Chief Executive Officer 3. type a letter
6. staff 4. schedule a meeting
5. distribute the incoming mail
4 1. describe 5. hire
6. show our visitors around
2. develop 6. explain how to use
7. order supplies
3. be in charge of 7. sell
4. assist 5 1. spreadsheets
2. prepare a presentation
5 1. ground floor 6. top floor
3. keep track of
2. conference room 7. maintenance
4. word processing, data entry
3. warehouse 8. lift
4. toilets 9. reception 6 1. a sheet of 4. a box of
5. car park 2. a pair of 5. a packet of
3. a roll of
page 5
page 7
6 1. c 2. f 3. d 4. e 5. a 6. b
7 1. Go up the stairs.
7 1. coat rack 4. filing cabinet
2. air-conditioner 5. photocopier
2. Turn right.
3. waste paper bin 6. projector
3. Turn left.
4. Go down the stairs. 8 Tick: 1, 4, 5, 7
5. Go straight.
9 1. d 2. b 3. a 4. c
8 1. between
2. opposite 10 1. b 2. a 3. a 4. a
3. on your left
4. at the end of the corridor Say It!
5. on your right
6. Go past 1. T eres responsable de recibir a las visitas.
7. in front of, behind 2. Debes pedir suministros nuevos cuando sea
necesario.
Say It! 3. Escribiras a ordenador esta carta, por favor?
4. Me gustara encargar algunos suministros, por
1. f 2. c 3. g 4. a 5. d 6. b 7. e favor.
5. Cunto cuesta cada paquete?
6. Qu tipo quiere?
7. Nos hemos quedado sin grapas.
8. Debera llegar para maana a las 9:00.

1 Business Administration and Finance Workbook Photocopiable B Burlington Books

 Answer Key
3 1. F 3. T 5. T 7. T
2. F 4. F 6. F 8. F
3 4 1. You weigh something to see how heavy it is.
page 8
2. Domestic mail is sent in the country.
1 1. c 2. f 3. e 4. d 5. a 6. b 3. If a letter has got two enclosures, there are three
things in the envelope.
2 1. dial the phone number 4. The recipient got the letter.
2. contact someone
5. You stamp the mail before you distribute it.
3. record an outgoing message
4. enter your access code 5 1. c 2. a 3. e 4. f 5. d 6. b
5. press this button
6. listen to my incoming messages 6 1 2 3
h e
i g h t
3 1. fast forward 5. location n r
4
m
5 6
2. receiver 6. modify g o o d s p a r c e l
3. volume 7. cord
4. delete 8. save p c a
7
f r a g i l e k s
4 1. off the hook 5. review
2. loudspeaker 6. retrieve c u
8 9
3. loud 7. replay l e n g t h m a r k
4. rewind e
5 1. paragraph
2. upper case letters page 11
3. underline
4. italics 7 1. good condition 4. this side up
2. paperwork 5. shipment
5. icon
3. insured 6. pick up, courier
6. lower case letters
6 1. c 2. d 3. a 4. e 5. b
8 1. courier 4. name
2. cool 5. paper
3. protect 6. fragile
page 9
9 1. insure
7 1. c 2. e 3. d 4. b 5. a 2. update
8 1. log in 4. reply 3. special instructions
2. copy, paste 5. desktop 4. paperwork
3. forward
Say It!
9 Tick: 1, 3, 5, 7
10 1. a 2. b 3. b 4. b 5. a Dialogue 1
1. collect the mail
11 1. copy 4. log out 2. check all the items
2. attachment 5. paragraph 3. Make sure
3. font 4. includes the correct postcode
5. weigh the envelopes
Say It! Dialogue 2
1. put the goods
1. c 2. e 3. f 4. b 5. a 6. d
2. attach our company label
3. fill in this form
4. delivered on time
4
page 10
1 1. cheque 5
2. job application page 12
3. request for information
4. customer complaint 1 1. a 2. a 3. b 4. b
5. bank statement 2 1. freight container 4. load
6. receipt 2. worldwide 5. contact
7. contract 3. reliable
8. product manual
9. directory 3 1. quote 4. guarantee
2. free of charge 5. free of damage
2 1. stamp 4. sort 3. compete 6. loss
2. sign 5. collect
3. weight

2 Business Administration and Finance Workbook Photocopiable B Burlington Books

 Answer Key
4 1. e 3. g 5. a 7. d
2. h 4. f 6. c 8. b
5 Tick: 2, 3, 4, 6
6 1. requirements 5. manufacturer
2. start a business 6. investment
3. risk 7. ensure
4. advantages 8. profits

Page 13
7 1. b 2. e 3. d 4. a 5. c
8 1. a 2. b 3. a 4. b 5. b 6. a

Say It!
1. b 2. b 3. a 4. b 5. a 6. b
1
.2
.3
.4
.5
.
1
.2
.

3 Business Administration and Finance Workbook Photocopiable B Burlington Books