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SBW For Windows TM

Version 12.0

SBW Intermediate Guide


Module 2.4: Complete Installation Guide

Updated June 2005


SBW for Windows 12.0 Page 2 of 36 June 2005

Copyright 2004 Hewlett-Packard Development Company, L.P.

The information contained herein is subject to change without notice. The only
warranties for HP products and services are set forth in the express warranty
statements accompanying such products and services. Nothing herein should be
construed as constituting an additional warranty.
HP shall not be liable for technical or editorial errors or omissions contained
herein.

This is an HP copyrighted work that may not be reproduced without the written
permission of HP. You may not use these materials to deliver training to any
person outside of your organization without the written permission of HP.

Acrobat and PostScript are trademarks of Adobe Systems Incorporated.

Microsoft is a U.S. registered trademarks of Microsoft Corporation.

Printed in the U.S.A

HP SBW For Windows TM


SBW Intermediate GuideModule 2.4 Complete Installation Guide
June 2005
SBW for Windows 12.0 Page 3 of 36 June 2005

Table of Contents
Table of Contents............................................................................3
Selecting the Right User Interface....................................................5
Module Objectives .......................................................................5
The Two SBW User Interfaces.......................................................5
Choosing a User Interface ............................................................5
User Interface Characteristics ..................................................................6
Choosing An User Interface During Application Installation...........7
Changing the Default User Interface Option .................................8
Opening a Whiteboard Using Simple or Advanced UI...................9
Simple User Interface Functionality ............................................10
Product Family Page..................................................................10
Components of the Product Family Page .................................................10
Model Selection Page.................................................................12
Components of the Model Selection Page ...............................................12
Configuration Choices Page .......................................................13
Components of the Configuration Choices Page ......................................13
Configuration Summary Page ....................................................14
Components of the Configuration Summary Page ....................................14
Summary ..................................................................................15
SBW for WindowsQuick Start Installation................................16
Module Objectives .....................................................................16
System Requirements ...................................................................16
Hardware .................................................................................16
Operating Systems Supported ...................................................16
Installation of SBW for Windows TM ...............................................16
Quick Web Installation ..............................................................16
Login & User Registration......................................................................16
Application Installation .........................................................................16
Knowledge Base Installation..................................................................17
Price book installation ..........................................................................17
SBW for Windows 12.0 Page 4 of 36 June 2005

Summary ..................................................................................18
Section 1: System Requirements...................................................19
Hardware .................................................................................19
Operating Systems Supported ...................................................19
Section 2: Overview ....................................................................19
Introduction ...............................................................................19
Sources .....................................................................................20
Training ....................................................................................20
Assistance .................................................................................20
Section 3: Installation of SBW for Windows TM ..............................21
Quick Web Installation ..............................................................21
Login & User Registration......................................................................21
Application Installation .........................................................................21
Knowledge Base Installation..................................................................21
Price book installation ..........................................................................22
Detailed Web Installation...........................................................23
Login & User Registration......................................................................23
Application Installation .........................................................................23
Knowledge Base Installation..................................................................26
Price book Installation ..........................................................................27
Section 4: Technical Assistance.....................................................35
Summary ..................................................................................36
SBW for Windows 12.0 Page 5 of 36 June 2005

Selecting the Right User Interface


Module Objectives
Upon completion of this module, you will be able to:
1. Understand and distinguish the differences between the two user
interface options
2. Determine which interface is the right choice for you
3. Choose a default user interface option during installation
4. Change the default user interface option
5. Understand the following pages and their components:
Product Family page
Model Selection page
Configuration Choices page
Configuration Summary page

The Two SBW User Interfaces


SBW for WindowsTM offers two user interface options. The simple interface offers a
graphic product selection screen for simple product configurations, whereas the
advanced interface offers a graphical view for more complex product
configurations.

Choosing a User Interface


The simple interface, by definition, is less complex. There are buttons in place for
basic tasks. As a result, some options are only available in the advanced
interface. However, users may switch between the two options during a
configuration as needed.

Advanced User Interface Simple User Interface


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User Interface Characteristics


Simple and intuitive
Does not require intensive user training
Memory optimization option that minimizes user complexity
Graphical product HTML-like selection screen like HP Enterprise
Configurator (eCo)
Designed to perform simple configurations
Links to product marketing information
Exports to Microsoft Excel TM, Microsoft VisioTM, and HTML
Configuration bill of materials, static rack diagram, and rack table
provided a single view called Configuration Summary page
Copy function that clones the solution as defined by the user
Configurations created using the simple user interface can be
switched to the advanced user interface to add, remove, or
change configuration options that are not available in the simple
user interface.
NOTE: If the configuration created in the simple user interface is saved
from the advanced user interface, you will no longer be able to open
it in the simple user interface.
The simple user interface was design to help users to perform quick
configurations without having deep product knowledge or the need
to configure certain product choices, such as specific memory bank
sizes or disk speeds. Instead, this interface lets the configurator
engine make those choices for the user.
If users must configure certain product choices not available in the simple user
interface, the simple user interface whiteboard may be switched to the advanced
user interface by clicking , located on the bottom left of
the Configuration Summary page.

The advanced user interface also offers the following features:


Graphical system representation
Designed for complex configurations
Copy and paste systems
System cloning
Dynamic system diagram
Connection list
Hardware list
Parts list
Application default setting
SBW for Windows 12.0 Page 7 of 36 June 2005

Power, cabinet, and diagram slot utilization


Configuration choices for all system components
Message handling
Component drag and drop

Choosing An User Interface During Application Installation


During the application
install, the user can
choose the default user
interface. To perform
this task, complete the
following steps:

1. From the Tools


menu, click
Options.
2. On the General
tab, select the user
interface that best
meets your needs
by clicking on one
of the ratio buttons.

Note: This change


will set ALL
whiteboards created
after installation to the
chosen interface.
When you open a
new whiteboard, it will
open in the default
interface you defined.

You can also change


the interface default
once the application is
installed. See next
section Changing the
Default User Interface
Option.
SBW for Windows 12.0 Page 8 of 36 June 2005

Changing the Default User Interface Option


Once the application is
installed, the user can change
the installation default. To
perform this task, complete the
following steps:

1. From the Tools menu,


click Options.
2. On the General tab,
select the user interface
that best meets your needs
by clicking on one of the
ratio buttons This will set
the default interface.

Note: This change only


affects the next whiteboard
created. It will not change a
currently open whiteboard.
When you open a new
whiteboard, it will open in
your default interface.

You can also open a


whiteboard using an user
interface that is different than
the default without changing
the default user interface. See
next section Opening a
Whiteboard Using Simple or
Advanced UI.
SBW for Windows 12.0 Page 9 of 36 June 2005

Opening a Whiteboard Using Simple or Advanced UI


Regardless of the user
interface you have
selected during the
application
installation or
defaulted by
following the steps
described in the
section above, you
can open a
whiteboard on either
interface by following
the steps below:

1. On the
configurator
module click
File New.
2. Click
Whiteboard
(Simple UI)
to open a
simple UI
whiteboard
3. Click
Whiteboard
(Advanced
UI) to open an
advanced UI
whiteboard.

Note: Simple UI and


advanced UI
whiteboards can co-
exist on the same
application instance,
but the components in
the two whiteboards
cannot be shared.
SBW for Windows 12.0 Page 10 of 36 June 2005

Simple User Interface Functionality


Using this interface, you will be able to quickly and easily create a budgetary
configuration with the option to export into the standard configuration worksheet.

Product Family Page


The Product Family page is the first page that appears on the simple UI. It
provides icons that represent the product families for products that can be
configured.
Components of the Product Family Page
See Figure 1 below to learn about the following components:
The Country filter can be set and changed to narrow the offerings to a
specific country.
The Family Name, Family Picture, and Configure buttons start the
configuration process, allowing the user to view all of the models availabe
for configuration within a product family.
The Product Family Home button allows the user to view product
information via a weblink. Note: The user must have an Internet connection
to view this information.
The Support button allows the user to view support information via a weblink.
Note: The user must have an Internet connection to view this information.
SBW for Windows 12.0 Page 11 of 36 June 2005

3
4

Figure 1: Product Family page


SBW for Windows 12.0 Page 12 of 36 June 2005

Model Selection Page


Once you have chosen the product family, you may select a product model. There
is product information on this page to help you choose. To choose your product,
click Configure, located on the right side of the page, or simply click on the
product name. Click Cancel to choose a different product category.
Components of the Model Selection Page
See Figure 2 below to learn about the following components:
1. The header on the Model Selection page shows the maximum of
unique choices for a specific product model.
2. The System Model Link and the Configure button starts the
configuration process, allowing you to change configuration choices of
a specific product model.

2 2

Figure 2: The Model Selection page


SBW for Windows 12.0 Page 13 of 36 June 2005

Configuration Choices Page


You can use this page to configure the product you have selected. You can review
the sections of this page and make selections according to your configuration
requirements.

Click Complete Configuration, located at the bottom of the page when you
are done, or click Cancel to return to the previous page.
Components of the Configuration Choices Page
See Figure 3 below to learn about the following components:
1. Configuration choices that can be changed according to user needs.

Figure 3: Configurations Choices page


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Configuration Summary Page


Once you have completed your configuration, the Configuration Summary
page displays. You can edit the product in the summary by clicking Edit, or you
may copy any product in the summary by clicking Copy.
Components of the Configuration Summary Page
As shown in Figure 4 below, you can use the buttons on the left side of the page
to:
1. Start a new configuration,
2. Add servers and/or storage to the existing configuration,
3. Save the configuration,
4. Print the configuration summary page,
5. Convert configuration to a quote using the Watson/SBW Quoter
module,
6. Export the solution to a Visio diagram,
Note: You will need to have Microsoft Visio TM installed and have
downloaded the Microsoft Visio TM templates when you downloaded
your Knowledge Base.
7. Export the configuration Bill of Materials to a Microsoft ExcelTM file,
8. Export the configuration summary page to HTML,
9. View the configuration in the advanced user interface,
10. Edit any product in the summary by clicking Edit,
11. Copy any product in the summary by clicking Copy.
SBW for Windows 12.0 Page 15 of 36 June 2005

1
2
11
3
4 10
5
6
7
8

Figure 4: Configuration Summary page

Summary
In this module, you have learned the following:
1. The differences between the advanced and simple user interface
options.
2. How to choose the interface that is best for you.
3. How to choose a default user interface option during installation.
4. How to change the default user interface option.
5. How to use the following pages and use their components:
Product Family page
Model Selection page
Configuration Choices page
Configuration Summary page
SBW for Windows 12.0 Page 16 of 36 June 2005

SBW for WindowsQuick Start Installation


Note: This is a condensed installation instruction document. It is intended to assist
experienced users in installing the latest release of SBW.

Module Objectives
Upon completion of this module, you will be able to:
1. Understand the application system requirements
2. Install SBW for Windows 12.0
a. Configurator and Quoter
b. Configurator ONLY

System Requirements
Hardware
Intel Pentium TM 600 MHz CPU
Minimum 256MB of RAM: recommended 512MB
Minimum 300MB of free disk space on local HD
Access to Internet via modem or network connection to download file updates

Operating Systems Supported


Microsoft Windows NT TM
Microsoft Windows XP TM

Installation of SBW for Windows TM


Quick Web Installation
IMPORTANT Please remove any shortcuts you have created for SBW prior to
start the installation
Login & User Registration
1. Request login and register
a. Login through your regional portal such as PWEB, COL, AP-POL.
b. Navigate to SBW12.0 and continue with the steps below
Application Installation
1. Click on SBW 12.0 Install
2. You will be prompted to an installation page; choose one of the
following:
a. download SBW quote and config version
SBW for Windows 12.0 Page 17 of 36 June 2005

NOTE: if you choose configurator and quoter AFTER installation of


that file, you must install knowledge base AND price files. See the
KNOWLEDGE BASE INSTALLATION and PRICE BOOK
INSTALLATION sections below.
b. download SBW configurator only
NOTE: if you choose configurator AFTER installation of that file,
you must install knowledge base. See the KNOWLEDGE BASE
INSTALLATION section below.
3. Save the downloaded file to your hard drive (note location stored)
a. configurator and quoter (SBW120-DetachedQB.exe)
b. configurator (SBW120.exe)
4. Open downloaded file when prompted and follow prompts from the
Install Shield Wizard
a. Close write pad pop up window when it appears
5. You will be prompted to reboot your system after installation; you
must reboot to continue
Knowledge Base Installation
1. Return to your regional portal such as PWEB, COL, AP-POL
2. Enter with your user id and password (created during registration
process)
3. Choose data and price files on the left navigation bar
4. Choose the knowledge base installation as required
a. SBW knowledge base standard download
b. Optionally, click to include in the download solution and
Microsoft Visio TM templates
5. Save the downloaded file (SBW_Production_Full_Zip.exe or
SBW_Production_Local_Zip.exe) to your hard drive (note location where
stored)
6. Open downloaded file when prompted and follow prompts from the
Install Shield Wizard
a. Close SBW pop up window when it appears
b. WinZip Self-Extractor pop up window appears
i. Unzip file
ii. Unzip to folder c:\Trilogy\lib
iii. Notification pop up window will tell you the files were
unzipped successfully hit OK
iv. Close WinZip pop up window
Price book installation
Price book files are required for config and quote capability
3. Return to your regional portal such as PWEB , COL, AP-POL
SBW for Windows 12.0 Page 18 of 36 June 2005

4. Scroll down below the knowledge base installation to the price book
installation
a. Check appropriate options
b. Click download files
5. You must save the downloaded file to
c:\trilogy\lib\DetachedPE\pricebooks\download
6. You may have to do this manually by selecting each folder
a. Pull down save in bar choose local disk (C:\)
b. Trilogy
c. Lib
d. DetachedPE
e. Pricebooks
7. DO NOT OPEN nor Unzip this file when download is complete
close window
8. Reboot your system
9. Launch SBW for Windows TM
Start Programs HP Business Tools
NOTE: if you installed the configurator and quoter (price book) option, you
will be prompted to open the price books for synchronization this may
take a few minutes.

Summary
In this module you have learned:
1. The application system requirements
2. How to install the two versions of SBW for Windows Release 12.0
c. Configurator and Quoter (requires knowledge base and price
book installs)
d. Configurator ONLY (requires knowledge base file install)
SBW for Windows 12.0 Page 19 of 36 June 2005

Section 1: System Requirements


Hardware
Intel Pentium TM 600 MHz CPU
Minimum 256MB of RAM: recommended 512MB
Minimum 300MB of free disk space on local HD
Access to Internet via modem or network connection to download file updates

Operating Systems Supported


Microsoft Windows 2000 TM
Microsoft Windows XP TM

Section 2: Overview
Introduction
Hewlett-Packards premier configuration and quotation program, SBW For
Windows TM (SBW) is powered by Trilogy software. SBW is a standalone
application on the users hard drive. This configuration and quotation tool will help
you quickly and easily configure and quote HP-UX, Proliant, Alpha and Itanium
Servers; Intel RISC and Itanium workstations; peripheral and storage systems as
well as software and services products. SBW is available in two installations:
Configurator Only and Configurator and Quoter.

The complete SBW application is composed of three main components; a fourth


component is available for channel partners.
1. The configuration and quotation application. Two flavors of SBW are
available to users:
a. SBWQB: the complete package which includes the
configuration and quotation modules and requires Knowledge
Base AND Price Book files to fully operate. Users of this
application will be able to generate configurations and price
quotations including List Pricing, Discounts and Net Pricing.
b. SBW: the configurator only; this package includes ONLY
configurator module. Users of this application will be able to
generate configurations but NOT quotations. Some advantages
are:
i. Smaller installation package
ii. Best for users who have others pricing and discount tools
SBW for Windows 12.0 Page 20 of 36 June 2005

iii. ONLY generates product numbers and descriptions (Bill of


Materials).

2. Knowledge Base Files (KB): the configurations database rules.


Updates are available through the regional partner portals such as
PWEB, COL, AP-POL. Users are required to download and install the
latest Knowledge Base files while using this program. Two versions of
Knowledge Base files are available to users:
a. Full Products: Contains HP-UX, Proliant, Alpha and Itanium
Servers; Intel, RISC and Itanium workstations; peripheral and
storage systems as well as software and services products
b. Full Products with Solution Templates: In addition to the
Full Products KB, this version of the knowledge base provides pre-
configured templates for a number of popular configuration
3. Price Book Files (PB): HPs list price and contractual files. These
files are updated and posted every working Monday and on the 1st and
15th of every month. Availability varies by region/country. Ask your HP
representative for more information on PB update and posting in your
country.
4. Discount Files: Channel Partner specific discount information.

For regional location of the installation files, see Section 4: Technical Assistance.
For information on installation, see Section 3: Installation of SBW.

Sources
Installation files are available through regional partner portals such as PWEB,
COL, AP-POL. If you need assistance locating, logging in and navigating through
these web sites, please contact your regional support center as listed in Section 4:
Technical Assistance. For information on installation, please see Section 3:
Installation of SBW.

Training
Training is available on-line at: https://www.tools.hp.com/sbwtraining/index.htm
Or you can contact your regional/country HP liaison for details.

Assistance
Consult the detailed installation instructions included in this guide or contact one of
the support centers listed in Section 4: Technical Assistance.
SBW for Windows 12.0 Page 21 of 36 June 2005

Section 3: Installation of SBW for Windows TM


Quick Web Installation
IMPORTANT Please remove any shortcuts you have created for SBW prior to
start the installation
Login & User Registration
2. Request login and register
a. Login through your regional portal such as PWEB, COL, AP-POL.
b. Navigate to SBW12.0 and continue with the steps below
Application Installation
6. Click on SBW 12.0 Install
7. You will be prompted to an installation page; choose one of the
following:
a. download SBW quote and config version
NOTE: if you choose configurator and quoter AFTER installation of
that file, you must install knowledge base AND price files. See the
KNOWLEDGE BASE INSTALLATION and PRICE BOOK
INSTALLATION sections below.
b. download SBW configurator only
NOTE: if you choose configurator AFTER installation of that file,
you must install knowledge base. See the KNOWLEDGE BASE
INSTALLATION section below.
8. Save the downloaded file to your hard drive (note location stored)
a. configurator and quoter (SBW120Detached QB.exe)
b. configurator (SBW120.exe)
9. Open downloaded file when prompted and follow prompts from the
Install Shield Wizard
a. Close write pad pop up window when it appears
10. You will be prompted to reboot your system after installation; you
must reboot to continue
Knowledge Base Installation
7. Return to your regional portal such as PWEB, COL, AP-POL
8. Enter with your user id and password (created during registration
process)
9. Choose data and price files on the left navigation bar
10. Choose the knowledge base installation as required
a. SBW knowledge base standard download
SBW for Windows 12.0 Page 22 of 36 June 2005

b. Optionally, click to include in the download solution and


Microsoft Visio TM templates
11. Save the downloaded file (SBW_Production_Full_Zip.exe or
SBW_Production_Local_Zip.exe) to your hard drive (note location where
stored)
12. Open downloaded file when prompted and follow prompts from the
Install Shield Wizard
a. Close SBW pop up window when it appears
b. WinZip Self-Extractor pop up window appears
i. Unzip file
ii. Unzip to folder c:\Trilogy\lib
iii. Notification pop up window will tell you the files were
unzipped successfully hit OK
iv. Close WinZip pop up window
Price book installation
Price book files are required for config and quote capability
10. Return to your regional portal such as PWEB, COL, AP-POL
11. Scroll down below the knowledge base installation to the price book
installation
a. Check appropriate options
b. Click download files
12. You must save the downloaded file to
c:\trilogy\lib\DetachedPE\pricebooks\download
13. You may have to do this manually by selecting each folder
a. Pull down save in bar choose local disk (C:\)
b. Trilogy
c. Lib
d. DetachedPE
e. Pricebooks
14. DO NOT OPEN nor Unzip this file when download is complete
close window
15. Reboot your system
16. Launch SBW for Windows
Start Programs HP Business Tools
NOTE: if you installed the configurator and quoter (price book) option, you
will be prompted to open the price books for synchronization this may
take a few minutes.
This is the end of the quick WEB install guide. You may want to stop here if you
were able to install the application following the below installation instructions. If
you wish more detailed information is provided in the pages below.
SBW for Windows 12.0 Page 23 of 36 June 2005

Detailed Web Installation


IMPORTANT Please remove any shortcuts you have created for SBW prior to
start the installation
Login & User Registration
2. Request login and register through your regional portal such as PWEB,
COL, AP-POL
3. Navigate to SBW12.0 and continue with the steps below
Application Installation
1. You will be prompted to an installation page; choose one of the
following:
a. download sbw config and quote version
NOTE: if you choose quote and config version, AFTER COMPLETE installation of that
file, you must install knowledge base AND price files (see sections Knowledge
Base Installation and Price book Installation for details).
b. download sbw configurator only
NOTE: if you choose configurator only, AFTER COMPLETE installation of that file you
must install knowledge base (see section Knowledge Base Installation for details).

OR scroll down
to see
configurator

Click here to
see the
configurator
only option

2. Save the download file to hard drive (note location stored)


a. configurator and quoter (SBW120-DetachedQB.exe)
b. configurator (SBW120.exe)
SBW for Windows 12.0 Page 24 of 36 June 2005

3. Open the downloaded file by double-clicking it, youll be asked to


define the location where youd like to save the temporary installation
files. Figure 1 below.
NOTE: It is strongly recommended that you choose the default location
suggestion by the application install. Click Next to continue

4. The process of extraction will start, wait until prompted and follow the
different steps from the Install Shield Wizard. Figures 2 & 3 below.

5. When prompted, read the license agreement carefully and proceed with
the installation. Click next to proceed Figure 4 below
NOTE: you must accept the license agreement in order to proceed with
the installation.
Note: this example is for Config & Quote the process is the same for Config
Only

Figure 1 Figure 2

Figure 3 Figure 4
SBW for Windows 12.0 Page 25 of 36 June 2005

6. When prompted, choose between the Advanced UI (default option)


best for complex servers, storage and solutions or the Simple UI best
for configuring simple servers and solutions. Click Install to proceed.
Figure 5 below.

7. Once the installation finished, you will need to click Finish to finalize
the installation. Figure 6 below.

8. If you choose to show release notes (default option) after the installation
are completed, release notes will be displayed on the screen. Close the
release notes window to proceed. Figure 7 below.
NOTE: After closing release notes window, you will need to click
Finish to finalize the installation, once again. Figure 6 below

9. You will be prompted to reboot your system after installation; you


must reboot to continue the installation. Figure 8 below

Figure 5 Figure 6

Figure 7 Figure 8
SBW for Windows 12.0 Page 26 of 36 June 2005

Knowledge Base Installation


1. Return to your regional portal such as PWEB, COL, AP-POL
a. enter with your user id and password
b. choose data and price files on the left navigation bar

Click data &


price files

c. choose the knowledge base installation as required


i. SBW knowledge base standard download
ii. Optionally, click to include in the download solution and
Microsoft Visio TM templates

Click here to
download
optional solution
and Microsoft
Visio TM
SBW for Windows 12.0 Page 27 of 36 June 2005

2. Save the downloaded file (SBW_Production_Full_Zip.exe or


SBW_Production_Local_Zip.exe) to your hard drive (note location where
stored)
3. Open downloaded file when prompted and follow prompts from the
Install Shield Wizard
a. Close the SBW pop up window when it appears
b. WinZip Self-Extractor pop up window appears
i. Unzip file
ii. Unzip to folder c:\Trilogy\lib

iii. Notification pop up window will tell you the files were
unzipped successfully hit OK
iv. Close WinZip pop up window
Price book Installation
1. Return to your regional portal such as PWEB, COL, AP-POL
2. Scroll down below the knowledge base installation to the price book
installation

Scroll down
SBW for Windows 12.0 Page 28 of 36 June 2005

a. Check appropriate options, Price book and/or, Discount File


and/or Long Description File

b. Choose between Master and Delta Files

NOTE Master Files must be downloaded on first time installations


if the price books is more than two weeks old

c. Click Master or Delta Price Book file to be downloaded

Click Download
Files
d. Click Download Files
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3. You must save the downloaded file to


C:\trilogy\lib\DetachedPE\pricebooks\download
e. You will have to manually save this by selecting each folder
i. Pull down save in bar choose Local disk (C:\)
ii. Trilogy
iii. Lib
iv. DetachedPE
v. Pricebooks
vi. Download (click save on this menu)

i. & ii iii

iv. v
SBW for Windows 12.0 Page 30 of 36 June 2005

Click SAVE

vi.

4. DO NOT OPEN nor Unzip this file when download is complete


Close window
5. Reboot system
6. Launch SBW for Windows TM:
Start Programs HP Business Tools

NOTE: if you installed the


configurator and quoter (price book)
option, you will be prompted to open
the price books for synchronization
SBW for Windows 12.0 Page 31 of 36 June 2005

SBW Auto-Update Service

The SBW auto-update is a service that will download any updates to the
knowledge base and price files after the initial installation. This screen will appear
after you have finished installing SBW for Windows TM, Knowledge Base (KB) &
Price Books (PB).

NOTE: users must install the knowledge base and PBs manually on
first time installations before using the auto update service.

Certain settings need to be user defined before using the SBW Auto Update
Service:

1. Go to the KB Settings tab to decide if updates will be done via the


Internet or a local source. If you check Internet, then the updates
will be done via the HP update website.
SBW for Windows 12.0 Page 32 of 36 June 2005

If you check local, then you must specify the directory path in the Local
Source Info field where the update file is located. Save your settings.

NOTE: if you choose to update your Knowledge Base (KB) from a local
source you must download and unzip the KB manually (See section:
Knowledge Base Installation for detailed instructions and Unzip the file
on a predefined directory.
This is particularly useful for those installations where there is more that
one user on a specific workgroup. As an example, one user will
download and unzip the KB manually according to section: Knowledge
Base Installation then the reminding users will type in the local source
info, the predefined directory where the KB was downloaded and
unzipped.

2. Click on the PB Settings tab. Check the box next to local source.
Type in the location\pricebook.zip if known OR, click the browser
button to locate the Price book file.
SBW for Windows 12.0 Page 33 of 36 June 2005

NOTE: Price Book (PB) Auto Update is only available from a local
source you must download the PBs manually (See section: Price book
Installation and place it on a on a predefined directory. NEVER
UNZIP the PB files.

This is particularly useful for those installations where there is more that
one user on a specific workgroup. As an example, one user will
download the PB files manually according to section: Price book
Installation then, the reminding users will type in the local source info,
the predefined directory where the PB files were downloaded.

3. Once you set all your defaults, you need to go back to the General
tab again. At this point in time you are ready to utilize the Auto-update
service to update your KB and/or PB files

4. Once you decide to run auto-update service, you will see a message
that the update is occurring. Complete or incomplete messages will be
the final messages along with the successful run date and time.
SBW for Windows 12.0 Page 34 of 36 June 2005

June 09, 2005


11:39 AM

KB Update Complete
PB Update Complete

5. If you click the Quick Notes tab, you will find useful information about
the Internet and local downloads.
SBW for Windows 12.0 Page 35 of 36 June 2005

Section 4: Technical Assistance


Technical assistance for SBW for Windows TM is available around the world by
phone and e-mail. If you need assistance, please contact the closest HP support
contact.
North America (US & Canada)
Coverage hours: 8am to 8pm Eastern Time, Monday Friday except HP holidays
Audience Phone Number/ E-mail
Channel Partners NA Business Tools Support
Other HP Internal Users 800-483-0160
hpsbw@hp.com
Internal Field Sales Reps MOPAQ
877-262-6672
mopaqsupport@hp.com

Europe Middle East and Africa (EMEA)


Coverage hours: 9am to 6pm Central European Time Monday Friday
FAX NUMBER: 49 7031 14 8233
E-mail: infoline.pts@hp.com
Language Phone Number
English 49 7031 468 3288
Espaol 49 7031 468 3285
Deutsch 49 7031 468 3287
Toll Free number: 01 805 9297
35
Francais 49 7031 468 3286
Toll Free number: 0825 080 348
Italiano 49 7031 468 3291
Toll Free number: 0292 124 580

Latin America
Coverage hours: 7am to 8pm Central Time
E-mail: la.support-team@hp.com
Phone Number
+52 (55) 5258-4990
SBW for Windows 12.0 Page 36 of 36 June 2005

Asia Pacific

Coverage Hours:
Weekdays 3:30am to 8:30pm
Saturday: 3:30am to 1:00pm
Sunday: No Support
All Times Singapore Local Time
E-mail: premium.support@hp.com
Country/Area Phone Number
Australia 1800-553-092

Hong Kong 800-96-2351

India 000-6517

Indonesia 001-803-65-7193

Korea 82-2-2199-0331- HP UX Server


Workstation
82-2-2199-1856 Alpha Storage
Malaysia 1800-80-1294

New Zealand 0800 440-038

Philippines 1800-1651-0086

Singapore 1800-271-7363

Taiwan 0080-65-1162

Thailand 001-800-65-6029

Vietnam 65 6361-3353

Other Countries 65 6361-3353

Summary
In this module, you have learned the following tasks:
1. The application system requirements
2. How to install both versions of SBW 12.0:
a. Configurator and Quoter (requires knowledge base and price
book installs)
b. Configurator ONLY (requires knowledge base file install)