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Unit 11 Cultures
PART 1: VOCABULARY
A, Page 98
1. Find out about the most popular sport in the country.

2. Always take money in US dollars.

3. Find out about the normal working hours.

4. Be careful how you write the date.

5. Find out about the most important customs and festivals.

6. Learn how to speak a little of the local language.

7. Read a book about the history of the country.

8. East some of the food before you go.

9. Wear formal clothes.

10. Translate your business cards into the local language.

A, page 99
1. We dont have to wear business suits at the end of the weekend. My company has a system of casual

Fridays.

2. In many banks, staff cant wear what they like. They have to wear uniforms.

3. For two weeks each month, I work at night. I cant sleep during the day. I hate shift work.

4. We have a flexible hours system in our office. Some people work from 9 am to 5 pm, others work

from 10 am to 6 pm.

5. I am so busy at the moment that I worked on New Years Day, which is a public holiday.

6. How many days annual leave do you get in your company?

7. We often speak on the phone but never face-to-face (communication).

8. He sends us a written report in the post each month.

9. Our department starts every day with an informal meeting. It is very relaxed.

10. Companies have an Annual General Meeting (AGM) once a year. It is a very formal meeting, with a

lot of people.

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11. In some countries, the company culture is formal. Staff use family names when they speak to each

other.

12. Whats your job title now? Are you Chef Executive?

A, page 102
1. Franchise (n): one company allows another company to sell its goods or services

2. Franchisee (n): a person or group of people who can sell another companys good or services

3. Adapt (v): change (adaptable = changeable)

4. Outlet (n): a shop or other place to buy things

5. Chain (n): a number of shops owned by the same company

D, page 103
1. Set up = open set up = opened

2. Come back = return came back = returned

3. Shut down = close shut down = closed

PRACTICE: CHOOSE THE BEST WORD


1. On exchanging business cards, we . write on it.
A. should B. should not C. have to D. dont have to
2. It's ... to speak when you're eating.
A. formal B. informal C. rude D. polite
3. This year is the biggest ...in the car business because sales are really high.
A. time B. period C. boom D. double
4. It is really useful to learn ________ so that travelers could speak to the residents some daily phrases
during the holiday in another country.
A. local language B. translate C. sign language D. body language
5. There's not much of a __________ for black and white televisions nowadays.
A. market B. store C. place D. show
6. It is really difficult to choose the best product these days. There are hundreds of different __________ on
the market.
A. goods B. outlets C. brands D. advertisements
7. A .is a thing that gives information for visitors about a place, such as a city or country
A. guidebook B. poster C. compass D. map

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8. According to the new company policy, sales staff is not allowed to_________ customers to expensive
restaurants.

A. invite B. treat C. celebrate D. ask


9. People should use .. instead of first names at work especially in countries where
formality is highly respected
A. middle name B. nick name C. last name D. title
10. In Islamic cultures, visitors should not give compliments on valuable things of the _________ family, for
it may be inferred that you want them.
A. guests B. hosts C. visitor D. friend
11. Cristina _________ a new sales office in Rio de Janeiro, PE Instruments 5th branch in Feb 2013.
A. close down B. set up C. turned on D. took off
12. In most luxurious restaurants, the __________ is very strict black tie and suit only.
A. uniform B. manager C. boss D. punishment
13. Employers can help women by offering childcare and ________ working hours.
A. flexible B. fixed C. changing D. rigid
14. Subway, the American sandwich franchise, has 14,000 _________ around the world, but most of them
failed to do business due to different tastes.
A. malls B. supermarkets C. outlets D. warehouses
15. In some schools, students and teaching staff have to wear uniform on even days, but they can wear
.. dress (jeans or T-shirts) on odd days .
A. casual B. formal C. more formal D. smart
16. In American companies, the atmosphere is less .than that of in Japanese or British ones.
A. friendlier B. lovelier C. more formal D. formal
17. It is polite to _________ drink for other people before serving yourself.
A. spill B. pour C. boil D. steam
18. We often speak on the phone but never . communication.
A. face-to-face B. indirect C. live D. friendly
19. Students were asked to the Vietnamese guidebook into English.
A. translate B. interpret C. rewrite D. read
20. Mc Cartney her own company after a successful time at Chloe in Paris.
A. found B. founded C. discovered D. imagined
21. A(n) ... person can make quick decision in a difficult situation.
A. confident B. decisive C. reliable D. ambitious
22. A(n) ... person believes that they can be successful.
A. confident B. decisive C. reliable D. ambitious

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23. She is used to with difficult customers.


A. dealing B. solving C. fixing D. repairing
24. A(n) ...market is small, but it very often makes money.
A. new B. niche C. attractive D. growing
25. A(n) ... person shows a lot of interest and excitement.
A. funny B. talkative C. creative D. enthusiastic
26. A(n) ... person does not let you down.
A. reliable B. helpful C. creative D. practical
27. A(n) ... person can do tasks well without wasting time.
A. efficient B. inefficient C. hard-working D. practical
29. A(n) ... person is very active and does not feel tired quickly.
A. quiet B. ambitious C. energetic D. creative
28. The act or process of copying data from one computer system to another or to a disk.
A. upload B. download C. select D. load
30. He worked as a ..in a psychiatric hospital in New York.
A. patient B. lawyer C. singer D. nurse
31. Tim is a very .. person. He never says anything in meetings.
A. reliable B. calm C. relaxed D. quiet
32. Health-conscious ..want more information about the food they buy.
A. sellers B. consumers C. manufacturer D. producer
33. A person who starts an organization, institution, etc. or causes something to be built is called a(n) ...
A. manufacturer B. customer C. producer D. founder
34. Panetti ...its own shops; it does not make products for anyone else.
A. supplies B. makes C. produces D. launches
35. I thought the best way to ..my French was to live in France.
A. lengthen B. improve C. weaken D. make better
36. A person or an organization that competes against others, especially in business is called a(n) _______.
A. partner B. leader C. organizer D. competitor
37. Business is good, but the east of the country is not attracting many _________
A. visitors B. investors C. consumers D. producers
38. They .. him because he was so rude with a customer right in the office.
A. wanted B. hired C. lent D. fired
39. There will be a ..- and answer session at the end of the talk.
A. request B. question C. demand D. respond

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40. The cost of the project has ________ dramatically by 30% since it began.
A. widened B. increased C. innovated D. disappeared
41. Admitting youve made a mistake is a sign of _________ not weakness.

A. attitude B. behavior C. strength D. strong

42. To many sports lovers, it is convenient to get _________ of a soccer or tennis match of the night before
thanks to the Internet.
A. goals B. results C. numbers D. statistics
43. I wouldn't ____________ of going to a party I hadn't been invited to.
A. dream B. intend C. depend D. rely
44. I didnt drive to work ________ the snow. I caught a bus instead.
A. because B. because of C. although D. in stead of
45. What could be added to the following sentence?
Theyre always having parties.
A. I think I'm going to complain to the police about the noise.
B. Unless you stop doing that, we'll soon go broke.
C. This system is weak.
D. What on earth do you and your friends find to talk about?
46. This is the place ____________ the battle took place ten years ago.
A. which B. in where C. where D. from where
47. FX500 is the newest model of our company. It will be _________ in July.
B. A. made B. improved C. launched D. grown
48. He is _____ doing a part-time MBA.
A. normally B. sometimes C. currently D. usually
49. Hospitals have been placed on stand-by to cope ____________possible poisoning victims.
A. about B. on C. in D. with
50. How many ____________ are there in the competition?
A. participants B. participates C. participations D. participative
51. What could be the best response?
She's always telling lies.
A. I think I'm going to complain to the police about the noise.
B. It seems really unhappy. He should look after it a bit more and take it for walks.
C. You cannot believe a word she says.
D. Unless you stop doing that, we'll soon go broke.

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52. What could be the best response?


I don't get on well with my boss.
A. You should make an effort. If he starts giving you bad reports, you'll never get promoted
B. We should cut our prices
C. You should go for a visit out there to see if you like it.
D. We should launch a major advertising campaign.
53. She is looking for a personal assistant with good _________ skills.
A. sociable B. helpful C. organizational D. directing
54. Kids- _________ mistakes is not something to be afraid of, said a primary teacher.
A. Doing B. Making C. Creating D. Inventing
55. What could be added to the following sentence?
Our major problem is that we don't have enough customers.
A. Somebody should have a quiet word in his ear.
B. He should talk to the MD.
C. You should go for a visit out there to see if you like it.
D. We should launch a major advertising campaign.
56. Emma always wears the latest _______ designed by Gucci, Versace and so on.

A. samples B. fashions C. catalogue D. advertising

57. We can now _______ instantly with people on the other side of the world.

A. talk B. say C. communicate D. tell

58. What could be the best response?


You should make an effort. If he starts giving you bad reports, you'll never get promoted.
A. He cannot do his job because his English is not good enough.
B. Customers are no longer willing to pay a premium for quality.
C. My boss gets on my nerves. I can't stand him.
D. Sales are way down this quarter

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PART 2: GRAMMAR
1. "Mom ____ I go with Jill to the school play?
A. will B. might C. can D. cant
2. _____ you lend me your pencil please? I left mine at home.
A. could B. may C. cant D. might
3. Hello, ____ I speak with Mr. Smith please?
A. may B. will C. wont D. maynt
4. He ____ go to school tomorrow. He has a fever.
A. may B. cant C. can D. cannt
5. Waiter, ____ you please bring me a glass of water?
A. may B. will not C. couldnt D. could
6. _______you please _________ your name here?
A. Could/to writing B. Would/write C. Would/ to write D. Could/to write
7. ________ you show me how to get to the post office?
A. May B. Will C. Could D. Should
8. ________ you like coffee or tea?
A. May B. Would C. Will D. Could
9. The game ____________ finish in 2 hours.
A. will B. want C. ought D. have to
10. If you are sick, you ____________ go to school.
A. should not B. may C. would D. ought to not
11. This time next year, she will __________ play the piano very well.
A. can B. should C. be able to D. ought to
12. Would you like __________ with me?
A. to go shopping B. to shopping C. shopping to D. shop to go
13. He is brushing up on his English so that he may _______________ a better job.
A. getting B. got C. gets D. get
14. I _____________ like to see his daughter right now.
A. will B. shall C. would D. could
15. Heres the application form, you _________ fill it out because tomorrow is the deadline.
A. can B. should C. will D. shall
16. You ________ go to the dentists before your toothache gets worse.
A. should B. can C. may D. would

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