Avg days

Avg No. Order to Loyalty -

Size of Customer of orders delivery Likely to Overall
Customer Major-Complaint Product Type Type per mo time Recommend Satisfaction
Small Return-calls Consumer 2 24 38 4 3.54
Large Difficult-to-order Consumer 3 36.4 42 4 3.16
Small Return-calls Manufacturer 2 32.8 44 2 2.42
Large Difficult-to-order Manufacturer 2 47.6 48 3 2.7
Small Not-available Consumer 3 30.6 51 3 3.31
Large Return-calls Consumer 2 52.2 55 4 4.12
Large Return-calls Manufacturer 1 35.8 49 4 3.24
Large Return-calls Manufacturer 2 36.5 39 4 4.47
Large Difficult-to-order Consumer 2 39.9 44 4 3.83
Small Return-calls Consumer 1 28 43 3 2.94
Small Return-calls Manufacturer 2 25.9 44 3 3.24
Small Difficult-to-order Manufacturer 2 23.9 50 3 4.18
Large Return-calls Consumer 2 37.9 58 5 4.53
Small Return-calls Consumer 2 17.7 46 3 3.22
Large Return-calls Manufacturer 1 38.8 48 1 1.86
Small Return-calls Manufacturer 2 32.9 40 3 3.67
Small Difficult-to-order Consumer 3 32.4 46 4 4.02
Small Return-calls Consumer 1 32.4 48 3 2.04
Large Wrong-color Manufacturer 2 36.9 55 3 4.3
Large Return-calls Manufacturer 2 54.7 44 4 4.43
Small Return-calls Consumer 3 23.4 45 2 2.64
Small Return-calls Consumer 1 30.9 43 3 2.96
Small Return-calls Manufacturer 2 17.9 54 4 3.5
Small Difficult-to-order Manufacturer 2 27.6 52 5 4.48
Small Return-calls Consumer 2 7.1 58 3 4.31
Large Return-calls Consumer 2 37.6 49 5 4.97
Large Order-takes-too-l Manufacturer 2 61.9 60 5 4.75
Large Difficult-to-order Manufacturer 2 39.2 54 3 4.11
Large Order-takes-too-l Consumer 3 35.2 49 4 3.53
Small Wrong-color Consumer 2 28.2 54 5 4.98
Small Return-calls Manufacturer 2 28 52 4 4.01
Small Return-calls Manufacturer 3 33.9 58 4 4.42
Small Return-calls Consumer 2 31.6 55 4 4.55
Large Difficult-to-order Consumer 1 36.6 52 2 2.53
Large Return-calls Manufacturer 3 40.1 44 4 4.17
Small Return-calls Manufacturer 3 22.1 51 4 4.21
Small Return-calls Consumer 1 27.8 64 5 4.67
Small Return-calls Consumer 1 21.9 39 4 4.67
Large Order-takes-too-l Manufacturer 2 53.5 39 4 4.87
Small Return-calls Manufacturer 1 26.1 43 3 2.57
Large Difficult-to-order Consumer 2 36.6 52 4 4.91
Large Wrong-color Consumer 3 40.1 58 3 4.8
Small Order-takes-too-l Manufacturer 3 32.5 40 4 3.12
Small Order-takes-too-l Manufacturer 3 34.7 48 3 3.26
Large Wrong-color Consumer 1 42.1 45 4 3.09
Large Return-calls Consumer 3 36.2 48 3 3.3
Small Not-available Manufacturer 1 9 54 4 3.57
Small Return-calls Manufacturer 2 20 62 4 4.84
Large Return-calls Consumer 3 36.1 39 2 3.04
Small Return-calls Consumer 1 26 50 4 4.25
Small Return-calls Manufacturer 3 25.6 60 4 4.66
Large Return-calls Manufacturer 1 40.5 57 3 4.05
Small Difficult-to-order Consumer 1 27.5 52 4 3.58
Small Return-calls Consumer 2 25.7 47 5 3.82
Large Return-calls Manufacturer 2 53 42 3 4.09
Small Order-takes-too-l Manufacturer 3 31.1 49 2 3.65
Large Return-calls Consumer 1 56.5 50 3 3.82
Small Wrong-color Consumer 1 34.2 47 4 3.8
Large Difficult-to-order Manufacturer 3 41.7 46 3 3.29
Large Return-calls Manufacturer 1 35.2 56 2 2.81
Large Return-calls Consumer 2 39.6 50 4 3.99
Small Return-calls Consumer 3 26 39 3 2.88
Large Return-calls Manufacturer 2 47.4 50 4 3.62
Small Return-calls Manufacturer 2 22.8 52 5 4.35
Small Return-calls Consumer 3 23.9 47 4 3.62
Large Order-takes-too-l Consumer 3 42.5 51 3 3.24
Small Difficult-to-order Manufacturer 2 27.1 48 5 4.63
Small Return-calls Manufacturer 1 28.7 44 4 3.99
Large Difficult-to-order Consumer 2 45.3 53 4 4.89
Small Return-calls Consumer 1 29 53 3 4.15
Small Order-takes-too-l Manufacturer 2 27.4 56 3 3.9
Small Return-calls Manufacturer 3 27.1 56 5 4.93
Large Return-calls Consumer 1 35.5 52 4 3.56
Large Return-calls Consumer 2 38 46 4 4.44
Small Difficult-to-order Manufacturer 3 21.1 46 4 3.43
Small Difficult-to-order Manufacturer 1 23 58 3 3.26
Large Difficult-to-order Consumer 1 45.6 57 4 4.8
Large Return-calls Consumer 1 39.9 52 2 1.72
Small Return-calls Manufacturer 3 23.6 37 2 2.19
Small Return-calls Manufacturer 2 34.5 47 4 4.94
Small Order-takes-too-l Consumer 3 33.6 53 3 4.11
Large Return-calls Consumer 2 48.8 49 3 4.53
Small Return-calls Manufacturer 2 32.4 49 5 4.91
Large Return-calls Manufacturer 1 46.3 41 3 3.01
Small Not-available Consumer 1 26.1 54 3 2.65
Large Difficult-to-order Consumer 3 42.4 46 4 3.51
Large Return-calls Manufacturer 2 43.4 43 2 3.39
Large Return-calls Manufacturer 1 45.1 49 2 3.92
Small Return-calls Consumer 3 23.6 36 4 3.41
Small Return-calls Consumer 1 29.2 51 4 4.24
Large Return-calls Manufacturer 2 57.9 43 4 4.74
Small Wrong-color Manufacturer 1 20.4 47 4 3.97
Small Return-calls Consumer 3 33 50 3 4.43
Small Difficult-to-order Consumer 2 25.2 45 3 4.33
Large Difficult-to-order Manufacturer 1 50.4 57 3 4.02
Small Order-takes-too-l Manufacturer 1 29.4 56 1 2.56
Large Return-calls Consumer 2 43.4 47 4 4.4
Large Return-calls Consumer 2 36.8 50 4 4.72
Large Wrong-color Manufacturer 1 43.5 47 3 2.9
Small Not-available Manufacturer 3 34.3 46 5 3.98
Responsive Ease of Staff
to Calls Communications Knowledge
3.02 4.07 1.65
3.21 3.11 3.8
1.93 2.9 2.88
1.88 2.52 4.08
3.75 2.86 3.88
4.31 3.93 1.12

Multivari Cha
4.06 2.42 4.64
4.75 4.2 4.98
3.18 4.48 3.16
2.03 3.85 4.01
3.05 4.43 4.72

Practice
3.67 4.69 4.86
4.29 4.77 1.9
3.03 3.42 4.02
2.23 1.48 3.96
2.73 4.6 3.88

and
5 4.03 3.34
1.11 2.97 3.92
4.99 3.61 5
4.96 3.89 2.8
3.33 1.94 4.18
2.26
2.11
4.58
3.73
4.95
3.66
3.9
4.37
4.88
5
0.96
3.14
1.13
3.05
3.86
Application
4.74 4.76 3.07
3.46 4.77 2.14
3.54 3.52 4.96
4.97 4.99 4.11
4.84 3.17 1.98
4.34 4.49 2.81
4.99 4.11 3.94
2.93 2.14 2.83
4.91 3.43 4.62
5 3.42 2.42
4.56 4.78 4.87
4.88 4.47 4.02
4.73 5 2.75
2.99 2.16 2.97
4.89 4.94 3.96
4.71 4.9 4.03
1.84 1.4 3.13
2.49 4.03 4.71
2.54 3.64 2.94
4.36 2.24 3.18
3.84 3.3 1.89
4.85 4.84 3.86
2.68 3.4 1.26
4.96 3.54 4.84
4.87 4.45 2.83
4.88 3.22 1.66
2.45 4.7 1.92
4.1 3.55 2.99
4.64 3.53 2.78
4.41 2.89 2.97
4.68 2.97 3.9
4.37 3.23 4.08
2.32 4.26 2.12
2.31 3.3 2.94
4.9 3.07 2.21
2.44 3.31 2.86
3.39 4.86 1.14
4.91 3.79 3.92
4.41 3.84 2.84
3.91 4.58 4.16
4.88 4.37 4.22
4.66 3.32 3.85
4.99 4.8 4.97
3.5 4.81 2.99
4.78 3.02 3.01
4.85 5 3.97
4.93 2.19 2.11
4.92 3.96 3.92
4.18 2.68 2.69
4.76 3.76 2.12
4.81 4.79 3
1.17 2.26 3.32
1 2.38 4.95
4.93 4.94 2.08
3.49 4.73 3.28
4.11 4.95 4.88
4.97 4.85 3.87
2.52 3.5 2.79
2.24 3.06 4.08
4.95 3.06 4.93
4.28 2.49 4.84
3.01 4.83 2.84
3.84 2.98 1.87
4.58 3.9 3.86
4.83 4.64 4.94
4.35 3.6 3.83
4.59 4.27 3.97
4.88 3.78 2.01
4.91 3.13 1.83
1.01 2.12 1.13
4.71 4.1 3.05
4.65 4.79 2.97
2.23 3.57 4.06
4.76 3.21 2
Instructions
1. Select cells A1:A101,C1:D101, H1:H101 using your mouse
2. Click on Box, Dot & Scatter - Multivari
3. Review the Multivari Chart
4. Click on another worksheet and run another chart
5. Open your own data and run a multivari chart

Multivari Chart
Practice
and
Application
Time Tray Height
08:00 1 75.4
08:00 1 74.4
08:00 1 75.7
08:00 1 74.4
08:00 2 75.5
08:00 2 74.5
08:00 2 75.4
08:00 2 74.5
08:00 3 75.5
08:00 3 74.7
08:00 3 75.5
08:00 3 74.4
09:00 1 75.3
09:00 1 74.3
09:00 1 75.3
09:00 1 74.0
09:00 2 75.2
09:00 2 74.6
09:00 2 75.4
09:00 2 74.0
09:00 3 75.3
09:00 3 74.2
09:00 3 75.1
09:00 3 74.1
10:00 1 74.8
10:00 1 73.4
10:00 1 74.2
10:00 1 73.5
10:00 2 74.6
10:00 2 73.5
10:00 2 74.8
10:00 2 73.7
10:00 3 74.4
10:00 3 73.7
10:00 3 74.7
10:00 3 73.6
11:00 1 74.0
11:00 1 72.7
11:00 1 73.7
11:00 1 73.1
11:00 2 73.6
11:00 2 72.9
11:00 2 73.9
11:00 2 72.8
11:00 3 73.7
11:00 3 72.6
11:00 3 73.7
11:00 3 72.5
12:00 1 72.7
12:00 1 71.5
12:00 1 72.5
12:00 1 71.6
12:00 2 72.4
12:00 2 71.3
12:00 2 72.9
12:00 2 71.7
12:00 3 72.5
12:00 3 71.7
12:00 3 72.5
12:00 3 71.5