Snippet 1

Hari: Mr Chan, when do you need the signed contract to be delivered to you?

Mr Chan: I want it today. [Using modal verbs]

Answer: It would be so helpful if I could get it today.

Snippet 2

Naimah: Please could you email me the documents by this Friday?

Haikal: I cant do it. [Rephrasing a negative sentence]

Answer: Im afraid I wouldnt be able to email you the documents by this Friday.

Snippet 3

Seng Tat: Are we going to deliver the urgent parcel on time?

Michael: We are having problems with the packaging.[Using qualifiers]

Answer: We are having one or two problems with the packaging.

Snippet 4

Angelina: We should change the way we do things instead of changing the people we
put in charge. [Using negative question form]

Anita: Please could you explain a bit more?

Answer: Shouldnt we change the way we do things instead of changing the people
we put in charge?
Snippet 5

Anita: I plan to call for a meeting next week. Can you help to set it up? [Using the
past continuous]

Hamid: Certainly.

Answer: I was planning to call for a meeting next week.

Snippet 6

Anwar: My apologies, but when can we meet?

Nathan: You said we were meeting today at 5 p.m. [Using the passive voice]

Answer: I was told we were meeting today at 5 p.m.

Snippet 7

Selvi: Could you share your views on Anwars proposal?

Umpang: I disagree! [Using softeners]

Answer: Im sorry, I disagree with you there.

Snippet 8

Terence: How much time do we have to resolve this?

Siew Peng: Give me a solution by the end of the day. [Using modal verbs]

Answer: Could you give me a solution by the end of the day?

Snippet 9

Fattah: Any discount on these items?

Maulana: No. [Rephrasing a negative sentence]

Answer: Unfortunately, there isnt.

Snippet 10

Tan Sri: Will you be able to arrive here on time?

Ganesh: Im going to be late. [Using qualifiers]

Answer: Im going to be a little bit late.