June 2014

Dear Applicant

W2 Developer

Thank you for your interest in the above role. Enclosed is the information you will
need to assist you in completing your application. To apply for this role you must
submit your current CV along with a supporting statement no longer than 1 side of
A4. It would also be helpful if you would complete the equal opportunities monitoring
form. It is not mandatory to complete this, and the information is requested purely for
equal opportunities monitoring purposes, in line with our commitment to equality and
diversity.

Applications should be emailed to jobs@kctmo.org.uk or posted to the HR Team,

Kensington & Chelsea TMO, The Hub, 292a Kensal Road London W10 5BE. We
would suggest that you email your applications to us wherever possible, to avoid
delays.

If you have any queries, please contact the HR team on 020 8964 6088 or via
jobs@kctmo.org.uk

We look forward to hearing from you.

Closing date: 23rd June 2014

Interviews: 3rd July 2014

Yours sincerely

Katherine Hyde
Senior HR Advisor
Contents

Page

About Kensington & Chelsea TMO 3

Job description and person specification 4-6

Structure charts 7

Terms and conditions 8

Press advertisement 9

Further information about the KCTMO can be found at www.kctmo.org.uk.

About Kensington & Chelsea TMO

The TMO was formed in 1996 when the Royal Borough's tenants and leaseholders
voted to take over the management and improvement of their own homes. We were
the first borough-wide tenant management organisation in the UK and the only
tenant led ALMO - a not for profit company providing landlord services to almost
10,000 homes in Kensington and Chelsea.

We employ about 200 staff in offices situated around the Borough and were awarded
three stars excellent prospects by the Audit Commission in 2006.

Over the last few years the TMO has undergone change in relation to its Constitution
and Board, and more recently, in relation to the Executive Team. A new Chief
Executive, Robert Black, joined the TMO in May 2009. Robert is committed to
developing and continuously improving the TMO, in partnership with the TMO Board,
residents, staff, the Royal Borough of Kensington and Chelsea (RBKC) and a range
of external stakeholders to ensure that the TMO makes a real difference by providing
excellent services and value for money.

This is an exciting time to join the TMO and to help shape the organisation in its aim
to become the best social housing landlord in London.

Further information on the TMO can be found at www.kctmo.org.uk

Job Description

Job Title
W2 Developer
Directorate /
Department
Reports to
Head of ICT
Job Purpose The post holder will be a reliable, methodical, enthusiastic self-starting
individual, who has an excellent understanding of our workflow document
management system W2.

The post holder will work with the business to identify key requirements
and to help develop specifications and suggest solutions. The post holder
will also have a good understanding of systems, interfaces and integration,
and of back-end tables and relationships.

The post holder will also be responsible developing call scripts and
workflows from cradle to grave, including initial and training documentation,
any required reports and end-user training.

The post holder will require a good knowledge of Microsoft SSRS to

develop reports.
Salary
Up to 36,100 per annum plus PRP
Grade

Hours
36 Hours Monday - Friday
Location
Network Hub, W11
Responsibilities In conjunction with the Project Consultant develop call scripts and
workflows on W2.
In conjunction with the Project Manager to work with the business to
identify key requirements, help develop specifications and suggest
solutions. Undertake process mapping exercises as required.
To develop call scripts and workflows from end to end including initial and
training documentation, provide training to users and any required reports
(using Microsoft SSRS).
As part of the Project Team, perform W2 system admin, working with the
supplier wherever necessary. Assisting with the roll out of the forthcoming
system upgrade, any required fixes, follow up issues raised on Issues Log.
Person Specification

Job Title: W2 Developer

Directorate / Department:

Criteria Essential Desirable How

identified*

Experience and Must have good academic

Knowledge record, preferably with
relevant professional
qualification or to degree
level

Must have gained relevant

experience in a similar or
related role as a developer
within a social housing
organisation.

Must have experience in

using W2 to develop
workflows and call scripts.

Must have experience in

using report writing products
such as SSRS.

Experience in using Capita

Housing would be an
advantage.
Skills and Personal Experience in developing
Qualities the document management
system W2.
Experience in SQL *Server
Reporting Services (SSRS).
Detailed knowledge and
understanding of process
mapping and identification
of key process
requirements.
Solid understanding of
general application systems
such as Microsoft Office,
Housing database
Good analytical thinker
Good attention to detail
Capable negotiator and
have the ability to influence
at all levels
Ability to understand and
communicate complex
technical issues efficiently to
non-technical staff
Excellent customer focus
Proactive and self-
motivated
Self-starter and ability to
work un-supervised
 applications and e-mail
systems.
Proficient in using
advanced Excel, MS Access
and database spreadsheet
tools to analyse and
manipulate data.
Good knowledge of
system integrations for both
supporting and external
applications.
Knowledge of testing
document management
system upgrades,
associated applications and
implementation practices.
Excellent time
management
Excellent oral and written
communication
Able to develop and build
long term relationships with
suppliers, partners and team
members
Ability to interpret different
needs across the
organisation at various
levels.

The KCTMO Way

Organisational Behaviours

* - Key

A = Supporting Statement
I = Interview
T = Test
Organisation Structure

Chief Executive

Executive Director Executive Office Executive Director Executive Director

of People and Manager of Operations of Financial
Company Secretary
Performance Services and ICT

Health, Safety and

Head of Customer Director of Housing
Performance Director of Assets Head of Supported Facilities Manager
Servicess
Manager and Regeneration Housing

Team Leader Head of Assistant Director of

Project Manager Customer Services Financial Services
Head of Capital Supported Housing Neighbourhood
Team
Investment Management North

Assistant Director of Head of Investment Rent Income & Head of ICT

Customer Services
HR Strategy Lancaster West
Team
Manager
Head of
Head of Assistant Director of
Communications
Head of Contract Neighbourhood Home Ownership
Management Management South
Resident Business
Engagement Development
Manager Manager

Principal Project
Accountant Environmental
Services Manager

Policy and
Improvement
Manager

Complaints Team
Terms and Conditions

Salary

You will be paid monthly - on the 15th of the month - and your pay is to be credited to
your bank or building society.

Hours

A 36 hour week is worked, Monday Friday, but you will be expected to work the hours
necessary to discharge the duties of the position.

Annual leave

Your annual leave is dependent upon your conditions of service and length of
continuous service. The annual leave for this position is 28 days per annum and 31
days after 5 years service.

Probation

All employees have a standard probationary period of six months.

Season Ticket Loan

Interest-free season ticket loans are offered from six months service, which are paid
back in monthly instalments through the payroll.

Pension Scheme

The TMO is an admitted member of the Local Government Pension Care Scheme. The
scheme provides for an employee contribution of either 5.5% on annual salaries
up to 13,500, 5.8% on annual salaries from 13,501 - 21,000, 6.5% on annual
salaries from 21,001 - 34,000 or 6.8% on annual salaries from 34,001 - 43,000.
An additional contribution is payable by the employer.

Other benefits

Access to a health scheme, modern working environment and a range of learning and
development activities.
Advertisement
Kensington and Chelsea TMO is the first borough-wide housing organisation to give
residents a say in the management of their homes. With nearly 10,000 properties,
and a clear commitment to improving our services, we are looking for talented
people who share our vision for the future.

W2 Developer
Salary: Up to 36,100 per annum plus PRP
Location: Network Hub, W11

Kensington and Chelsea TMO was the first borough-wide housing organisation to
give residents a say in the management of their homes. With nearly 10,000
properties, and a clear commitment to improving our services, we are looking for
talented people who share our vision for the future

Working as part of the TMOs W2 project team, this contract role for one year is an
exciting opportunity to play a key role in fully implementing an electronic document
management system across the organisation. You will be responsible for identifying
our key requirements and helping to develop specifications and suggesting solutions.

With extensive experience of developing workflows on W2, and your strong

knowledge of Microsoft SSRS, you will develop workflows and associated reports
and provide necessary training to users. You will also have a detailed knowledge of
process mapping as well as a solid understanding of application systems such as
Microsoft Office and Housing database applications. As the ideal applicant, you will
have excellent analytical skills with good attention to detail and excellent written
communication skills.

[In return we offer excellent training opportunities, membership of the Local

Government pension scheme and interest free travel loan (after a qualifying period).]

For an information pack please log on to our website www.kctmo.org.uk and click on
jobs or contact 020 7605 6054.

Closing date: 23rd June 2014

Interviews: 3rd July 2014

The TMO is an equal opportunities employer

No Agencies Please