Role Description

Project Support Officer

Cluster Transport
Agency Transport for NSW
Division/Branch/Unit Customer Service/Digital Products Delivery
Location Chippendale
Classification/Grade/Band Grade 6
Role Number TBA
ANZSCO Code 225311
PCAT Code 1111492
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Date of Approval 19 May 2017
Agency Website www.transport.nsw.gov.au

Agency overview
Transport for NSW is the centrepiece of a reshaped transport cluster. It is responsible for setting the strategic
direction and guiding an extended network of public and private service delivery agencies to deliver improved
transport outcomes.

Primary purpose of the role

The Project Support Officer provides administrative support to the Branch. This includes secretarial and
executive support, diary and records management, document tracking and handling routine correspondence
that supports the day to day operations of the management team. Other responsibilities include the
compilation, distribution and maintenance of documentation relating to various executive project governance
forums.

Key accountabilities
Live the NSW Public Sector and organisational values to achieve outstanding outcomes for the
organisation and customers
Provide a high level of administrative support to ensure that workflow is managed efficiently and effectively.
Provide administrative support to meetings, ensuring agenda and minutes are issued promptly and that all
follow action is initiated.
Provide an efficient telephone reception service to ensure that customer service obligations are met.
Provide an efficient document and record management system to ensure that information and requests for
information can be located at any time and that matters requiring action are completed by the due date.
Provide a high level of keyboard service to ensure that documents that are prepared are accurate, are
presented well and meet the Branch protocols for preparing correspondence and reports.
Collate, analyse and draft information to assist with briefings and reports.

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Key challenges

Ensuring that information required can be compiled in a timely manner

Reports and correspondence are often required urgently and the information gathered must be conveyed
accurately
Working with Senior Executives and a range of sensitive issues
Maintaining a high degree of confidentiality

Key relationships

Who Why
Internal
Manager Receive and clarify guidance and instructions and report on progress
against work plans
Escalate and discuss issues

Project Team Participate in meetings, share information and provide input on issues
Support team members and work collaboratively to contribute to
achieving team outcomes
Stakeholders Report to and provide updates on project status
Respond to enquiries
Coordinate meetings and activities
External
Stakeholders Report to and provide updates on project status
Respond to enquiries
Coordinate meetings and activities

Role dimensions
Decision making
As per the delegation level of the role
Reporting line
Director Ticketing Solutions Development
Direct reports
Nil
Budget/Expenditure
Nil

Essential requirements

Experience in providing high quality administrative support to a Senior Executive.

High level administrative and secretarial experience including diary and workload management, proven
capacity to manage filing and submission systems.

Role Description Project Support Officer 2

Capabilities for the role
The NSW Public Sector Capability Framework applies to all NSW public sector employees. The Capability
Framework is available at www.psc.nsw.gov.au/capabilityframework

Capability summary
Below is the full list of capabilities and the level required for this role. The capabilities in bold are the focus
capabilities for this role. Refer to the next section for further information about the focus capabilities.

NSW Public Sector Capability Framework

Capability Group Capability Name Level

Display Resilience and Courage Foundational

Act with Integrity Foundational
Manage Self Intermediate
Value Diversity Foundational
Communicate Effectively Intermediate
Commit to Customer Service Intermediate
Work Collaboratively Foundational
Influence and Negotiate Foundational
Deliver Results Intermediate
Plan and Prioritise Foundational
Think and Solve Problems Intermediate
Demonstrate Accountability Foundational
Finance Foundational
Technology Intermediate
Procurement and Contract Management Foundational
Project Management Intermediate

Focus capabilities
The focus capabilities for the role are the capabilities in which occupants must demonstrate immediate
competence. The behavioural indicators provide examples of the types of behaviours that would be expected
at that level and should be reviewed in conjunction with the roles key accountabilities.

NSW Public Sector Capability Framework

Group and Capability Level Behavioural Indicators
Personal Attributes Intermediate Adapt existing skills to new situations
Manage Self Show commitment to achieving work goals
Show awareness of own strengths and areas for growth and

Role Description Project Support Officer 3

NSW Public Sector Capability Framework
Group and Capability
Relationships
Communicate Effectively
Results
Deliver Results
Business Enablers
Project Management
Role Description Project Support Officer
Level Behavioural Indicators
develop and apply new skills
Seek feedback from colleagues and stakeholders
Maintain own motivation when tasks become difficult
Intermediate Focus on key points and speak in Plain English
Clearly explain and present ideas and arguments
Listen to others when they are speaking and ask appropriate,
respectful questions
Monitor own and others non-verbal cues and adapt where
necessary
Prepare written material that is well structured and easy to
follow by the intended audience
Communicate routine technical information clearly
Intermediate Complete work tasks to agreed budgets, timeframes and
standards
Take the initiative to progress and deliver own and team/unit
work
Contribute to allocation of responsibilities and resources to
ensure achievement of team/unit goals
Seek and apply specialist advice when required
Intermediate Perform basic research and analysis which others will use to
inform project directions
Understand project goals, steps to be undertaken and
expected outcomes
Prepare accurate documentation to support cost or resource
estimates
Participate and contribute to reviews of progress, outcomes
and future improvements
Identify and escalate any possible variance from project
plans
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