Professional Documents
Culture Documents
Contents
I. Introduction: .................................................................................................. 2
II. Task 1.1: ........................................................................................................... 2
1. Vision, Mission, Goals, Objectives: ........................................................... 2
a. Vision:....................................................................................................... 2
b. Mission: .................................................................................................... 2
c. Goals: .........................................................................................................3
d. Objectives:................................................................................................ 4
2. Thanh Xuans Core Values: ........................................................................ 4
3. Thanh Xuans Organizational Culture : .....................................................5
4. Thanh Xuan's Structure: ............................................................................ 8
5. Thanh Xuans Main Process: ...................................................................... 11
6. The interrelationship between the business vision, mission, goals,
objectives, organizational culture, organizational structure and core
processes:.......................................................................................................... 11
III. Task 1.2: ........................................................................................................ 12
7. Process Mapping: ....................................................................................... 12
IV. Task 1.3: ........................................................................................................ 14
V. Task 2.1 & Task 2.2:...................................................................................... 16
VI. Task 2.3: ....................................................................................................... 18
VII. Reference: .................................................................................................... 21
2|Page
b. Mission:
It is not that an organization is formed in a vacuum or with no
purpose it stands. Of course, it has a reason for its existence which is
specific. It runs based on it. The purpose is known as mission. It may be
mentioned in a few words, such as, producing goods or providing
services and so the objectives are communicated through the mission
statement. The Mission of an organization is the base and it is that the
strategies are built upon. It focuses on the purpose of an organization
3|Page
c. Goals:
A Goal is simply something that somebody wants to achieve. The
synonyms of goal are: aim, ambition, purpose, target and objective.
Simply speaking, goal refers to the purpose towards which the efforts
are made or endeavors are directed. Goal has a timeframe which is
generally long term. So, its a long term plan.
Thanh Xuan Beautys Goals is provides many skin care services and
combine using famous and high quality products such as Phyris,
Swissline. Phyris, Swissline are two well-known brands for professional
skin care and are enjoying popularity all over the world. Therefore, it is
indispensable to provide these two products in customer care.
About Yoga center Thanh Xuan is aiming to provide Yoga courses
with trainers coming from abroad. Trainer Trainings provide training
courses for their employees 3 times a month. Moreover, the center also
participates to have some improvements in yoga course.
4|Page
d. Objectives:
Objective in general indicates a place where you want to reach. In
organizational literature it means the aim which an organization tries
to achieve. Objectives are generally in plural form. Objectives are
predetermined; they provide clear direction to the activities and results
to be obtained from the planning process. Objectives must be SMART
(Specific, measurable, achievable, realistic and timely). Objectives
must be clearly defined, so that the works become goal-oriented and the
unproductive and unsystematic tasks can be avoided.
For the next 5 years, Objectives of Thanh Xuan Beauty are:
Bring Thanh Xuan Beauty become a skin care and yoga center,
provide 100% high quality skin care services and yoga classes.
Improve the effectiveness of work, especially focusing more on
their staffs and their workplace environment.
and have to follow what their superior says. The managers in such a type
of culture sometimes can be partial to someone or the other leading to
major unrest among others.
Task Culture
Organizations where teams are formed to achieve the targets or
solve critical problems follow the task culture. In such organizations
individuals with common interests and specializations come together to
form a team. There are generally four to five members in each team. In
such a culture every team member has to contribute equally and
accomplish tasks in the most innovative way.
Person Culture
There are certain organizations where the employees feel that they
are more important than their organization. Such organizations follow
a culture known as person culture. In a person culture, individuals are
more concerned about their own self rather than the organization. The
organization in such a culture takes a back seat and eventually suffers.
Employees just come to the office for the sake of money and never get
attached to it. They are seldom loyal towards the management and
never decide in favour of the organization. One should always
remember that organization comes first and everything else later.
Role culture
Role culture is a culture where every employee is delegated roles and
responsibilities according to his specialization, educational
qualification and interest to extract the best out of him. In such a culture
employees decide what best they can do and willingly accept the
challenge. Every individual is accountable for something or the other
and has to take ownership of the work assigned to him. Power comes
with responsibility in such a work culture.
Thanh Xuan beauty applied power and role culture in the early days
when the business was put into operation. Like other companies, when
new employees come to work in Thanh Xuan, they will not know what
specific job they are going to do, so they get orders directly from their
7|Page
the need to make the right decision is so great, the cultural elements
evolve such that values are long-term focused and there is a collective
belief in the need to plan, prepare and perform due diligence at all stages
of decision making.
Process In this culture, feedback is slow, and the risks are low.
Large retailers, banks, insurance companies and government
organizations are typically in this group. No single transaction has much
impact on the organization's success and it takes years to find out
whether a decision was good or bad. Because of the lack of immediate
feedback, employees find it very difficult to measure what they do so
they focus instead on how they do things. Technical excellence is often
valued here and employees will pay attention to getting the process and
the details right without necessarily measuring the actual outcome.
Quality gateways:
To provide a good service to customers, all product and process as
well as employees must go through quality gateways. In Thanh Xuan
Beauty there are several requirements:
Requirements of equipment:
Equipment must be modern, the equipment must be safe and
received paper and must be imported from the famous
countries.
16 | P a g e
Responsibility Mangers
Resources
Department DepartmentTactics Indicators
Frames
(when)
(who)
Time
Objectives (Action Plan) (measurement)
(what) (how)
Maintain in 1 year
100 million
Employees
100% Gold - Diamond are provided
customers
cards for loyal membership card
satisfaction
customers and received
Give small, useful gifts from Thanh
gifts Xuan and 100%
customers satisfy
with Thanh Xuan
services
Summer 2018
Travel:
Competition: April, 2018
120 million
Managers
Ms. Thanh Ngan
Mrs. Thanh Xuan
Organizing Organizing 30 Employees of
outdoor competition about Thanh Xuan
activities for
skin care have fun times
employees
techniques among and experiences
three after the trip and
establishments. experience
Organizing tour to during the
Ba Na Hills on competition as
summer vacation. well.
17 | P a g e
August 2018
60 million
Employees
Ms. Thanh Ngan
Mrs. Thanh Xuan
Staff training Invited experts 100% employees
periodically come to center for are trained with
consulting and process, in it, at
training. least 4
Check the employees in
qualifications and each area
knowledge of achieve the
employees excellent
standard.
3 June 2017
50 million
Director Nguyen Thi Thanh Xuan Director Nguyen Thi Thanh Xuan
Change Yoga Enter into an Refresh the
curriculum agreement with atmosphere of
into
Yoga lecturer the classroom to
international
program abroad to conduct create
Yoga classes in the excitement and
center. learn more
experiences from
the experts.
November 15 2017
1.4 billions
Path Duration
A-B-D-E-F-G-I-J-K 1+1+1+2+2+1+2+2+1= 13
A-C-D-E-F-G-I-J-K 1+1+1+2+2+1+2+2+1=13
A-B-D-E-F-G-H-J-K 1+1+1+2+2+1+12+2+1=23 (Critical
path)
A-C-D-E-F-G-H-J-K 1+1+1+2+2+1+12+2+1=23 (Critical
path)
20 | P a g e
The first thing to open a new facility is the market survey, Thanh Xuan should
survey the market (A) survey more and more to see if the new center has
something new, there is new technology through it Thanh Xuan can apply to
his new base. Following from the collected information, Thanh Xuan's interior
will now create plans, ideas, and designs for the new establishment (B). The
next step, also the most important is the budget issue (C) to make the
construction and purchase equipment for new facilities. Once budgeted and
spent, Thanh Xuan will select the site will build the facility and will buy the
land and sign the land tax contract, which will depend on both B and C
processes, depending on the construction idea, the amount of budget that
Thanh Xuan will choose the land is suitable for construction. The next step is
to select the construction contractor (D) and the architect to begin the new
facility design and construction (E). After the E process is over, Mrs. Nguyen
Thi Thanh Xuan will check the drawing (F) against the original idea, then start
building (H) and buy building materials and equipment for the new facility
(I). . Upon completion of the new facility construction, staff and management
will decorate the new facility and install the necessary equipment.
21 | P a g e
VII. Reference:
https://www.lucidchart.com/pages/process-mapping
https://www.fpm.iastate.edu/worldclass/process_mapping.asp
http://smallbusiness.chron.com/tall-vs-flat-organizational-structure-
283.html
http://www.12manage.com/methods_deal_kennedy_culture_types.html
https://www.tutor2u.net/business/reference/models-of-organisational-
culture-handy
https://www.b2bmarketing.net/en-gb/resources/blog/how-can-businesses-
contribute-local-community
https://www.mindtools.com/pages/article/newSTR_86.htm