1.

Considertherequirement:
Theapplicationshallprovideawayforastoremanagertoenteranalternateshipping
addressontotheorderconfirmationpageandemailthecustomerthatachangewasmade.
Inwhatwaydoesthisrequirementviolatebestpractices?

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2. Youhaveidentifiedaspecificationthatcontainsbusinesslogicthatchangesoften.Whatis
thebestwaytowritethespecification?

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3. Asabusinessarchitect,youarepreparingforaGrooming/Elaborationsession.Whattwo
tasksshouldyouconsideryourfirstpriority?(choosetwo)

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4. Asabusinessarchitect,youarepreparingforaPlayback.Whattworolesshouldbeinvited
tothesession?(choosetwo)

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5. Considerthisspecification:
Usersshouldhavetheabilitytocreateanewaccount.Accountnumbersmustbeninedigits
withnoalphacharacters.
Followingbestpractices,thisspecificationis______________.

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6. YouareconductingaGrooming/Elaborationsessionandtheprocessownerwantsto
introduceanewsetofrequirementsandspecifications.Whatshouldyoudo?

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7. Inatimeoffapplication,theservicelevelforcompletingapprovalschangesoften.
Therefore,theservicelevelshouldbedelegated.
Whichtwobestpracticesshouldyoufollowtoensurethattheruledelegationis
implementedsuccessfully?(choosetwo.)

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8. Considerthisspecification:
Asamember,Iwanttosearchandgetrelevantresults:
Followingbestpractices,thisspecificationis______________.

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9. Considerthefollowingbusinessusecase:

Selecttwoopportunitiesforprocessimprovement.(choosetwo)

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10. Asabusinessarchitect,youarepreparingforaGrooming/Elaborationsession.Whattwo
rolesshouldyouinvitetothismeeting?(choosetwo)

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11. Youareconductingaplaybackandgetadditionalfeedbackaboutaspecificationthatis
alreadyapproved.Whatshouldyoudo?

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12. Considerthisspecification:
Asauser,IwanttoupdatemycontactinformationbyusingaSQLconnectortoaccessthe
HR_EMP.record.
Followingbestpractices,thisspecificationis_______________.

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13. YoucompletedaGrooming/Elaborationsessionandarereadytomovetothepostsession
stage.Anumberofspecificationswererejectedbythebusinessusers.Whatshouldyoudo?

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14. YouarepreparingforaGrooming/Elaborationsessionandyoucannottraceoneormore
specificationstoarequirement.Whatshouldyoudo?

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15. YouareconductingaGrooming/Elaborationsessionandtheprocessownerrecommends
changestothedraftuserviews.Whatshouldyoudo?

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16. Considerthisspecification:
Asasupervisor,Iwanttoreassignaprospectandtheirassociatedworktoanother
representativesoIcanmeettheescalationdeadline.
Thisiswellwrittenbecausethespecification:

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17. Duringaplayback,theprocessowneridentifiestheneedforanadditionalspecificationthat
willnotrequireachangeinscope.Howshouldtheteamhandlethisrequest?

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18. Duringaplayback,thebusinessstakeholdersdiscoverthatcoreprocessstepsaremissing
fromthecaseliftcycledesign.
Aftercapturingthedetailsforthemissingsteps,whatshouldyoudo?

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19. Considerthisspecification:
Asahomeowner,Iwanttoreadreviewswrittenbyothermembers.Thesystemmust
maintainanarchiveofuserreviewsforfiveyears.
Followingbestpractices,thisspecificationis__________________.

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20. Youareconductingaplaybackandthereisdisagreementamongtheparticipantsregarding
thedetailsofaspecification.Whatshouldyoudo?

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21. Considerthisspecification:
AsaclaimReviewer,IneedtoreviewthejobinformationsothatIcandeterminethe
requiredinvestigativeanddocumentationneeds.TheClaimAdjudicatorwillthenvalidate
theinvestigationresults.
Followingbestpractices,thisspecificationis_______________.

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22. Selectthetwoexamplesthatrepresentawellwrittenspecification.(choosetwo)

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23. Considerthefollowingspecification:
Asastudent,IcanfindmygradesonlinesothatIdonthavetowaituntilthenextdayto
knowwhetherIpassedanexam.
Followingbestpractices,thisspecificationis___________.

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24. Aretailerisaddinganewsocialmediacomponenttoitsapplication.Theretailerprojects
thatpositivefeedbackinsocialmediawillhelpincreaserevenue.
Considerthisbusinessobjective:
AddingTwitterintegrationwillincreaserevenueinthenext12months.
Thisbusinessobjectiveisnotvalidbecauseitisnot____________.

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25. Considerthisbusinessusecase:

Selectthecaselifecycledesignthatfollowstheguidelinesforidentifyingandnamingstages.

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26. Ahelpdeskticketcasetypeisdefinedasfollows:

IftheprocessticketstepisconfiguredtosetthestatustoPendingVerification,whenisthe
statusofthecasesettoPendingVerification?

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27. Anapplicantsubmitsaloanrequest.Thesystemvalidatesinformationontheloan
applicationandcalculatesthe

Selectthecaseliftcycledesignthatmostcloselyfollowstheguidelinesforidentifyingand
namingstagesfortheusecase.

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28. Considerthissamplebusinessusecase:

Howwouldyounamethestepwheretheagentinvestigatestheclaimforfraud?

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29. Inahelpdeskapplication,youhavethefollowingrequirement:theinitialresponsetoahelp
deskticketmustoccurwithinfourhoursofsubmission.Tomeetthisrequirementyou
configureaservicelevel.Whereshouldtheservicelevelbeconfigured?

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30. Youaredesigningamedicalclaimscasetypeandhavethefollowingrequirement:Medical
claimsmustberesolvedwithinfivedays.Tomeetthisrequirementyouneedtosetthe
_____________intheserviceleveltofivedays.

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31. AuserneedstoperformanassignmentcalledCollectCustomerInformation.Aspartofthis
assignment,theusermayneedtocheckthecustomerscreditscore.Selectthecasedesign
thatsatisfiesthisrequirement.

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32. Aspartofthecasedesign,aftersomeonecompletesapurchasetheapplicationshouldsend
aconfirmationemail.Howdoyoudesignthecaselifecycletosendtheemail?

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33. Asinsuranceclaimsarereceived,anyagentcanworkonaclaim.Whatisthebestwayto
designroutingsoanyagentcanworkonanygivenclaim?

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34. Considerthisbusinessusecase:

Selecttwostepnamesthatfollowtheguidelinesforidentifyingandnamingthestepsina
process.(choosetwo)

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35. Inacasewhichtracksrequestsforautoloans,arequirementstates:Customersshouldbe
abletocanceltheautoloanrequestatanytimeintheprocess.
Whencustomerscancelarequest,anewprocessinitiates.
Whichoptionmeetstheneedsofthisrequirement?

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36. Considertherequirement:
Platinummembersshouldhaveallfeeswaived.
Whatistheappropriatecategoryforthisrequirement?

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37. Considerthishighlevelspecification:
Asacustomer,IwanttobeabletocreateanaccountsothatIcanseethepurchasesImade
inthelastyeartohelpmebudgetfornextyear.
Whatquestionscanyouaskthebusinessuserstohelpdefinethedataelementsfortheuser
view?(choosetwo)

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38. Considerthisrequirement:
Iftheapplicationhasabadcreditscore,thenthepersoncannotbeautoapprovedforaloan
Howdoesthisrequirementviolatebestpractices?

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39. Anonlineretailerrealizedthatitcouldsavemoneybyreducingcustomerreturnsfor
refunds.Itdeterminedthatprovidinganaccuratesizingchartincreasescustomer
satisfaction,resultingin20percentfewerreturns.Theretailerdefinedthefollowing
businessobjective.
Reducethenumberofrefundsissuedby20percent.
Thisbusinessobjectiveisnotvalidbecauseitisnot______________.

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40. Basedonasurvey,amasstransitserviceproviderdeterminestheycanimprovetheriders
experiencebyprovidingrealtimedataonwheretrainsarelocated.Byimprovingtheriders
experience,theybelieveridershipcanincreaseby15percent.
Considerthefollowingbusinessobjective:
Reducethenumberofcomplaintsby15percentinfivemonths.
UsingSMARTobjectivecriteria,whichtwobestpracticesdoesthebusinessobjective
violate?(choosetwo.)

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41. Considerthisrequirement:
Replacemailedprintedreceiptswithemailnotifications.
Whatistheappropriatecategoryforthisrequirement?

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42. Considerthisrequirement:
Usersshouldbeabletosearchforitemsandadditemstoashoppingcart.
Inwhatwaydoesthisrequirementviolatebestpractices?

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43. Considertherequirement:
Theapplicationmustsupportscreenreadersforblindusers.
Whatistheappropriatecategoryforthisrequirement?

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44. Aninsurancecompanyiscreatinganewapplicationtohandleonlineclaims.Thisapplication
willreplaceanexistingsystemthatreliedoncustomerssendingpapercopiesofclaims.The
companyhasapproximately40,000employeesworldwide.Allemployeesneedtobetrained
andthereisdisagreementamongthestakeholdersabouthowtotrainemployees.Consider
thefollowingbusinessobjective:
Allemployeeswillbetrainedontheapplicationwithinthefirstweektheapplicationis
available.
Whichbestpracticedoesthisbusinessobjectiveviolate?

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45. Ahotelchainiscreatinganewonlinereservationapplication.Theywanttoincreaseonline
reservationsformultiplenightstaysattheirhotels.Considerthisbusinessobjective:
Increasereservationsinmultiplenightstaysby100reservationsinthreemonths.
Thisbusinessobjectiveisnotvalidbecauseitisnot__________.

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46. Youhavecompletedtheapplicationanalysis.Thestakeholdershaverequestedproject
informationincludingtheproposedsolution,timeline,andsizingestimates.Which
documentwouldbestservethestakeholdersrequest?

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47. Considerthisrequirement:
Theapplicationmusthaveafastresponsetime.
Inwhattwowaysdoesthisrequirementviolatebestpractices?(choosetwo)

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48. Matchtheapplicationdevelopmentphasewiththebusinessarchitecttask.

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49. Considerthisrequirement:
ThepurchaseOrderdataclassshouldbepopulatedusingaSOAPwebservice.
Inwhatwaydoestherequirementviolatebestpractices?

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50. Considertherequirement:
VicepresidentsmustapproveexpensesoverUSD3000.
Whatistheappropriatecategoryforthisrequirement?

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51. Considerthisrequirement:
Whenaninteractionstarts,determinetheinteractiongoalofacustomerusingadecision
table.
Therequirementviolatedbestpracticesbecauseitisnot____________.

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52. Considertherequirement:
Theapplicationmustallowuserstorecordcompletedsales.
Whatistheappropriatecategoryforthisrequirement?

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53. Considerthisrequirement:
Communicationssentfromtheapplicationshouldusethecorporatelogo.
Whatistheappropriatecategoryforthisrequirement?

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 54. Helpdeskticketcasetypeisdefinedasfollows:

IftheprocessticketstepisconfiguredtosetthestatustoPendingverification,whenisthe
statusofthecasesettopendingverification?

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