Professional Documents
Culture Documents
Sir,
I am not saying that I am the best person you are searching for. There
may be better people outside the room waiting for the interview. As I
am a fresher, I may assure you that I am a very smart working guy. I
have a very good skill in programing languages and I am a quick
learner. I would not stay freely until and unless my job is over. I want
to learn alot from your company and want to help your organization
as much as possible. Actually it is not only my opportunity to get a job
in your organization, but also a great opportunity for you to get me as
one of you.
Sir, I am fresher I don't have any real time working experience but I
have knowledge and I need a platform to implement my knowledge. I
am hardworking, quick learner and active team player. If you give me
chance in your company I will prove my self and give my 100%
efforts.
Yes. Because I have proven successful in all that I have ventured. That
doesn't mean I haven't had my fair share of struggles or mistakes, but
in the end, I retain the skills and life experiences to overcome
distractions and accomplish goals. I know if given the chance, I will
prove successful in all the responsibilities entitled to this position."
Don't stop when your are tired. Stop when you've done.
Sir,
The words differ only in one word "ONLY", but this "only" will decide the path
of your life either towards promotion or towards demotion.
Every day I observed people complaining about the fact that lift was very slow to
our apartment incharge. He was thinking of increasing the technical specifications
of the lift.
He did as I said and for his shock there is no single complaint about the lift there
after.
So, According to me creativity in a company like yours is all about utilizing the
resources wisely.
Any thing done at the rite time, right place with right knowledge, right purpose
and with right things always yields the right output. And that follows creativity.
As a human i do get angry when the people i trust, betray and cheat me. But the
best part is that i control my anger and try to remain calm during those situations. It
helps me to keep myself balanced in life...
People who don't support me in situations and force me to walk alone on my path
because they are the ones who really made me do things which I used to think was
impossible for me.
My toughest decision is whether to choose higher studies for search for a job. I
chosen job because getting trained is better than educated
This question is not at all tough to answer just go through company profile and
frame few good points about company, company chairman, MD. One thing current
project company working on and moreover company's contribution on particular
sector. Keeping these points in view one can easily give best answer to this
question. A good answer will reflect that yes, you are interested in particular
company. All the best for your interview.
BPOs can majorly be divided into following categories based on the jobs they
perform:
There are mainly four reasons for a company to outsource its work:
Voice based BPOs are those BPOs where you are required to talk to the
customers. It may be for sales or support or service or anything else. The focus
of business here is Voice.
Non-voice based BPOs are the BPOs which perform the outsourced work for
their clients but do not need to interact with the clients customers. The focus
here is on utilizing knowledge rather than the voice.
Call centres are voice based BPOs. These are usually used for sales, customer
service or support activities..
What do you mean by following?
a.) Inbound call centre - Inbound call centres are the call centres which receive
calls on behalf of their client usually the support or customer service centres
fall in this category.
b.) Outbound call centre Outbound call centres are the call centres which make
calls on behalf of their clients usually the sales calls.
When you are asked this question focus your answer mainly on the growth of
the industry and the prospects you see for yourself in the industry. You can also
keep some facts and figures about the growth of the industry handy which will
help you in providing more weight to your statement.
The purpose of this question is to see if you are ambitious and if you will stay
with the company for sometime or not. To answer this question you can say, In
three years from now, I see myself at a more responsible position where my
company treats me as an asset and hope to grow with this company.
To answer this question analyse the requirements of the position you have
applied for and make a list of the qualities a person working in that profile
should have. Pick up the qualities you have out of them and offer them as an
answer. For e.g. some of the qualities people applying for jobs in call centres
are: Patience, fluency in English, good hearing skills, problem solving etc.
This is quite an expected question so you must go prepared with an answer for
this question well in advance.
You must understand that it is perfectly normal for any human being to have
some weaknesses. What is more important is to identify them and work on them.
So, if you are asked this question in the interview stay calm and admit that you
have weaknesses. There are two ways for you to answer this question now.
a.) Offer a totally un-related weakness. For e.g. Inspite of using the camera for
so many years, I still cant make out if anything wrong goes with it.
b.) Offer one of your strengths as a weakness. For e.g. My friends accuse me of
being to picky about the grammar and the words in English but I think it is
important to speak a language properly. If you have applied for a position with
a call centre, they would immediately buy this.
Think over this before you appear for the interview. Do not say Yes if you
mean No otherwise you will face problems after you have joined.
Working for a BPO mostly means you will be working for clients outside the
country with a different time zone which will require you to work in shifts many
times and you have to be prepared for this. If you have any health problems
which might cause problem while working in shifts, be clear.
Communication skills play an important role in almost all the jobs you perform.
Some need you to communicate internally with your team members, boss or
management while others need you to communicate with customers.
You will be given some general topics to see you communication skills, on the
spot thinking capability etc. So, read a lot and be ready to speak on some general
topics.
One of the key factors in communication skills and being a good team player
lies in your listening skills. If you dont have them, develop them. Offer above
average or good as an answer.
Answer to this question shows your level of interest in the job and company.
Make it sure that you read about the company before appearing for an interview.
Do you know anyone who works for us?
Working for any company these days means being a team player. So, the
obvious answer to this is Yes. You may quote some examples where you
worked as a team.
If you were hiring for this position, what qualities would you
look for?
A person in a particular role needs to have some qualities, skills and expertise.
Analyse the ones required by the position and offer them as an answer. For e.g.
if it is a support job offer analytical skills, problem solving skills, patience and
communication skills as an answer.
BPOs run on technologies. So, you should be happy to learn them. Say YES.
By asking this question the interviewer tries to analyze if the candidate will
leave the job for a couple of thousands. Recruiting a candidate costs money to
the company so they would like to hire somebody who has some loyalty towards
the company. You can answer this question by saying that though you know the
attraction of money every job offers but you would first try to analyze the
growth opportunities with both the jobs. If your present company can offer you
the desired growth with the industry trend, you would not switch. You will
discuss the issue with your senior and ask his views on your growth in the
present job and if you see that there is a potential to grow in the present job, you
will stick otherwise you will politely inform him about your decision to move
ahead in life. 42.
When you are going for a job interview, go prepared. Try to find out the latest
information about the company. When you are asked this question, you can ask
interesting questions like the opportunities for you to grow in the company, the
expansion plans of the company and the chances for you to grow there. If the
company has been in news recently, you can ask questions related to that also.
Customer Service Executive will provide information to investors, policy holders, insurers
and/or financial advisors, field force, and home office staff.
A Customer Service Executive will receive, evaluate, and answer customer inquiries which are
basic and routine. Will also utilize a computerized system for tracking, information gathering,
providing information, referrals, routine transactions and/or troubleshooting.
Identify the customers who are, or should be, served by the agency
Survey customers to determine the kind and quality of services they want and their level
of satisfaction with existing services
Survey front-line employees on barriers to, and ideas for, matching the best in business
Provide customers with choices in both the sources of service and the means of delivery
A Customer Service Executive also has to log all incidents accurately, efficiently and
comprehensively; assist customers with functional queries and research assistance; work closely
with the account teams to provide premium service for our customers; assist in identifying
opportunities within accounts; improve client retention through strong customer focus and
attention; track progress on outstanding incidents