CHAPTER 1

1. Introduction.

2. Research problem.

3. Objectives of the study.

4. Scope of the study.

5. Research methodology.

6. Limitations of the study.

 INTRODUCTION

The aim of every organization is to earn profit. To achieve the aim or objective,
every organization should consider the employee satisfaction or job satisfaction
technique. As the important among the functional areas of management, job satisfaction
is very important because most of the people spend a major portion of their life at his
working place. According to Field man and Annoid job satisfaction will be defined as
the amount of overall positive effect or feeling that individuals have towards their jobs.
As in depth study was made to understand the organization as a whole. The study
contains the profile of the company, organization chart, etc. The information was
collected through company guide, employees and company website.
This project work entitled the job satisfaction of employees at A.M.MOTORS. To
know the level of job satisfaction of employees of the A.M.MOTORS.
 RESEARCH PROBLEM

The concept of employees job satisfaction is a common term. The importance and very

essential key dimension of employee job satisfaction is development and maintenance of

high morale.

A.M.MOTORS is a authorised maruti dealer. It provides employment

opportunities to lot of workers. But correct information about job satisfaction is not

available so far. This study is an attempt to identify the job satisfaction level of

employees in A.M.MOTORS.
 OBJECTIVES OF THE STUDY

PRIMARY OBJECTIVE

1. To know the satisfaction level of employees in A.M.MOTORS.

SECONDARY OBJECTIVES

1. To analyse the employee-employer relationship inside the organization.

2. To identify the problems faced by employees of A.M.MOTORS.

 SCOPE OF THE STUDY

A study conducted at A.M.MOTORS to know the satisfaction level of the employees.

The questionnaire for this survey was framed considering those factors where corrective

action can be taken at A.M.MOTORS. The study is limited to permanent employees.

RESEARCH METHODOLOGY

1. A RESEARCH DESIGN :-

In this project descriptive type of research design is used. Descriptive

research design is a type of research method that is used when one wants to get
 information on the current status of a person or an object. It is used to describe what
is in existence in respect to conditions or variables that are found in a given situation.

a. A SAMPLE DESIGN :-

This study is designed as a descriptive one. Descriptive study is

finding investigation with adequate interpretation.

b. SOURCE OF DATA COLLECTION :-

For this study data were collected both from primary and secondary
sources.

. Primary data :-

Primary data are those data which are collected for the first time.
Direct observation is conducted to collect primary data. Structured
questionnaire is used for finding the primary data.

. Secondary data :-
Secondary data are those which is readily available or collected by some
other person. These were collected from the books, internet and
company profile.
 c. SAMPLE DESIGN :-

Sample design is definite plan for obtaining a sample from a given

population. It refers to the technique or the procedure the researcher would adopt in
selecting items for sample.

d. POPULATION :-

The population for the study concerned is the employees of

A.M.MOTORS.

e. SAMPLE SIZE :-

The study is conducted with a sample size of 50 employees of

A.M.MOTORS.

f. AREA OF THE STUDY :-

 The project work was conducted in Vengara branch at A.M.MOTORS.

TOOLS USED FOR ANALYSIS AND PRESENTATION

Data analysis is essential for any research study. Analysis of

data means studying the tabulated material in order to determine inherent facts or
meanings. The term analysis refers to the computation of certain measure along with
searching for pattern of relationship that exists among data groups. Analyses of data in
general way involve a number of closely related operations, which are performed with the
purpose of summarizing the data and organizing these in such a manner that answer the
question.

The analyzed data are presented by using the method of

graphic presentation. Suitable forms of graphic presentation are desirable to present data
of frequency distribution and statistical computation. It is done along with tabular
presentation of data. Graphical presentation involves para graphic, chart and pictorial
device. Properly drawn chart and graph helps to understand the data easily by general
public. The analysis mainly conducted by using simple statistical tools like

1. Simple percentage method is used for analysis.

2. Diagrammatic are used for presentation of data.

. Provide information for future needs in all areas of the organization.
. Organization gets more effective in decision making and problem solving.
. Aids in developing leadership skill, motivation, loyalty, better attitudes and other
aspect in successful worker and managers usually display.

. Helps to keep cost down in much area, e.g. Production, Personal, Administration etc.
. Develop sense of responsibility to the organization for being competent and
knowledgeable.

. Reduce outside consulting cost by using competent internal consulting.

. Stimulate preventive management as apposed to putting out fires.
. Helps the individual in making better and effective problem solving, which in turn
ultimately should benefit the organization.

. Aids in encouraging and achieving self-development and self-confidence.

 . Provide the trainee an avenue for growth and say in his/her own future.
. Provide information for improving leadership knowledge, communication skill and
attitudes.

LIMITATIONS OF THE STUDY

During the study at A.M.MOTORS the following limitations have been noticed.

1. There is the possibility of bias of interviewer as well as that of respondent.

2. The time is a critical factor in this study.

3. The duration gives the project was not sufficient to do an elaborate study.

4. Due to the limitation of the time the research could not be made more
detailed.

5. Some of replies of the respondent may be biased.

6. Some respondent are not corporate.

7. Respondent had marked the answer in the questionnaire which may be

socially incorrect irrespective of their actual feeling.

8. Few respondents are refused to answer the question.

9. The respondent had the fear that the replays may be shown to the
management.

10. Due to confidentially some information accurate responds was not

revealed by some of the respondent.
 CHAPTER 2

1. Industrial profile.

2. Company profile.

3. Objective of company.

4. Authority and responsibility.

 AUTOMOBILE INDUSTRY

In the year 1769, a French engineer by the name of Nicolas j cugnot invented the first
automobile to turn on roads. This automobile, in fact, was the first-flowered, three
wheeled, military tractor that made the use of a steam engine. The range of the
automobile, however, was very brief and at the most, it could only run at a stretch for
fifteen minutes. In addition, these automobiles were not fit for the road as the steam
engine made them very heavy and large, and required ample starting time. Oliver earns
was the first to design a team engine driven automobile in US.

The automobile industry finally came of age with Henry ford in 1914 for the bulk
production of cars. This lead to development of the industry and it first begun in the
assembly lines of his car factory. This several method adopted by Ford, made the new
invention (that is, the car) popular among the rich as well as the masses.

According the history of automobile industry eliminated the automobile marketing

around world war in 1945, the auto mobile industry is technologically advanced nation
such as Japan and European nation gained momentum and within a very short period,
design in the early 1980, the US automobile industry was flooded with foreign
automobile companies, especially those of Japan and Germany.

Since the first car rolled out on the street of Mumbai (then Bombay) in 1898, the
automobile industry of India has come a long way. During its early stages the auto
industry was overlooked by the government and the policies were also not favorable. The
liberalization policy and various than relies by the govt. of India in recent years have
made remarkable implants on Indian automobile industry, which it currently growing at
the face of around 18% per annum, has become a hot destination for global auto player
like Volvo, General motor and Ford.

A well developed transportation system plays a key role in the development of the
economy and Indian is no expectation to it. With the growth of transportation system the
automotive industry of India is also growing at rapid speed, occupying an important place
on the canvases of Indian economy.

Today Indian automotive industry is fully capable of producing several of vehicles and
can be divided into 3 broad categories cars, two-wheelers and heavy vehicles.

The current trends of the global automobile industry reveal that in the developed
countries the automobile industries are stagnating as a result of the drooping car market,
whereas the automobile industry in the developing nations, such as, India and Brazil,
have been consistently registering higher growth rates every passing year for their
flourishing domestic automobile market.

Today almost all the major global companies are present in India producing two
wheelers and passengers car in all most all the segment. India produced about seven
million two wheelers, one million passengers cars and around two million three wheelers
in the last financial years. In the contemporary of automobile industrial sectors with a
turn over that contributes a roughly 5% of the Indian GDP.
 COMPANY PROFILE

A.M.MOTORS began operation in the year 2000 as the authorized dealership for
sales and service for maruti car. Apart from sale of maruti cars, A.M.MOTORS also
facilitates exchange of used cars and sale of maruti certified used-cars through their
TRUE VALUE division.

A.M.MOTORS offer a wide range of value added product to its customers to provide
a complete solution to their needs. These include insurance, maruti finance and maruti
genuine accessories and extended warranty.

A.M.MOTORS is operates in three district of Calicut, Malappuram and Palakkad and

has twenty branches at Perinthalmanna, Manjeri, Tirur, Chemmad, Valanchery,
Nilambur, Vengara, Kottakkal, Kondotty, Ponnani, Changaramkulam, Calicut city,
Feroke, Chungam, Kuttiadi, Thamarassery, Pattambi, Ottapalam, Mannarkad and
Cherpulassery.

The workshop of A.M.MOTORS is equipped with state of the art servicing and
collision-repair equipments. A team of dedicated technician trained at maruti Suzuki India
limited is available to provide after-sales service of international trade standard.

A.M.MOTORS has been adjudged by maruti Suzuki as a PLATINUM dealer,

featuring among the elite group in the country recognized for the highest level of quality.
Showed sustained improvement in balanced score card performance year on year rising
from bronze-band in 2005-06, to silver-band in 2006-07, to gold-band twice in 2007-08
& 2008-09. Became a PLATINUM dealer for stellar performance in 2009-10. Repeated
at performance in 2010-11 by emerging as PLATINUM PLUS dealer.
 A.M.HONDA is a sister concern. It began operation in 2004. A.M.HONDA is the
authorized dealership for Honda motorcycle scooter (India) limited. A.M.HONDA is
located at Angadippuram and has branches at Tirur, Kondotty and Manjeri.
A.M.HONDA emerged as the all India runner up for over-all excellence in 2010-11 and
was awarded for the same in the all India dealer conference held at Bangkok in march
2011.

VISCO LUBES is authorized distributor of SERVO brand lubricant of Indian Oil

Corporation (IOC). VISCO LUBES distributes SERVO brand of lubricant to the retail
outlet of IOC, automobile dealership and bazaar shop. VISCO LUBES began operation
in Malappuram in the year 2002 and expanded to Calicut and Wayanad district in the year
2007.
 A.M petroleum is the retail outlet of Indian Oil Corporation.

Malabar Espat and Sun Ferro malt industries at kanjanghad are steel
plant owned by A.M group.

A.M group has also forayed into hospitality business (Meadows

Residency at Ooty).

CEO

GM
 TV-MGR Mgr-a/c

SSM HRM IT-MGR SRMS ADM

MOSN Office team

AMHR TV-TL Sr-accountants IT-TEAM

Back office ZSM

MQA
TRAINER TV-SE
BSH Accountants Others
HR-EXE

DY-BSH

SE

S/R-SE

MKT-SE
 CHAPTER 3

1. Review of literature
 THEORETICAL REVIEW

1. CONCEPT OF JOB SATISFACTION

Job satisfaction is the main topic in now days. It is a

relatively new term since in previous centuries the jobs available to a particular person
were often predetermined by the occupation of that persons parent. There are a variety of
factors that can influence as persons level of job satisfaction.

According to Keith Davis and news form defines job satisfaction

is that set of favorable or unfavorable feeling with which employee view their works.
According to Field man and annold job satisfaction will be defined as the amount of
overall positive effect or feeling that individuals have towards their job.

2. FACTORS INFLUENCING JOB SATISFACTION

Organizational factors.

A. Salaries and wages :- salaries and wages play an important

role in job satisfaction. Firstly employee centralizes wherever
the superior is friendly and supportive of the workers there is
job satisfaction. Secondly, participation. The superior who
allow their subordinates to participate in decision that effect
their own jobs, help in creating an environment which highly
influence to job satisfaction.

B. Company policies :- organization policies also govern the

human behavior in the organization. It can generate positive or
negative feeling towards the organization. Liberal and fair
policies usually result in more job satisfaction.
 Work environmental factors.

A. Work group :- it is effect on the job satisfaction. Firstly, a

friendly and co-operative group provides opportunities to the
group members to interact with each other. Secondly, the work
group will be even stronger source of job satisfaction when
members have similar attitudes and values. In such a group
there will be less function on day to day basis.

B. Supervision :- there are two dimensions of supervisory styles

which effect the job satisfaction. Satisfied or dissatisfied by
favorable or unfavorable work environment.

C. Some aspects of the work which affect job satisfaction are :-

1. Variety.

2. Interesting work.

3. Role of ambiguity and role conflict.

4. Lack of autonomy and freedom.

 Personal factors.

Personal attributes of the individuals also pay very important

role as to whether they are satisfied at the job or not. Some of
the important personal factors are :-

* Tenure.

* Personality.

* Age and seniority.

3. FACTORS AFFECTING JOB SATISFACTION

Organization Work
environmental Work itself Personal factors
 factors factors

Salary and wage Superior Job scope Age and seniority

Promotion chances Work group Variety Tenure

Company policies Work condition Autonomy and Personality

freedom role can
conflict interesting
work

4. TECHNIQUES FOR MEASURING JOB SATISFACTION

 Following are some of the techniques used for measuring job satisfaction.

1. Critical incidents and job satisfaction :-

Work related incidents especially satisfying or dissatisfying are

described by individuals, careful examination of such replies uncovers underlying
themes and reactions.

2. Interviews and other face to face meeting :-

There are some times of called confronting meeting. Employees

are invited to discuss their major complaints with management. Hidden problems
affecting job satisfaction can be revealed if such meeting is skill fully conducted.

CAUSES OF JOB SATISFACTION

1. Personal determinants.
 Status and seniority.

General life satisfaction.

Personality variables.

2. Organizational determinants.

Work and social stimulation.

Pleasant working conditions.

Perceived quality of supervision.

Decentralization of power.

Rewards.
5. RULES TO REDUCE OR AVOID DISSATISFACTION OF JOB.

Better plant environment.

Greater management commitment and involvement in safely programs.

Do not discuss business matter over lunch.

Dont take work at home.

Take a full lunch hours.

The organization must take over and try to reduce the success.

If stress up with work, the person must take a holiday.

Relaxation techniques and exercise if done regularity can prevent stress at work.

These are the rules to reduce or to avoid or to omit job satisfaction.

 CHAPTER 4

1. Data analysis

2. Findings

3. Recommendation

4. Conclusion
 DATA ANALYSIS AND NTERPRETATIONS

Analysis refers to closely related operations that are performed with the purpose of
summarizing the collected data and organizations in such manner that yield ensure the
questions in simple words. It means studying the tabulated matter in order to determine
inherence facts and meaning.
Interpreting or interpretation that explains facts and figures and organizing the data in
manner involves analysis. The collected data was analyzing by using the sample
percentage analysis method. Percentage was calculated by taking the number of
respondent for a particular criterion of parameter against the total number of respondent.
The percentage was calculated individually for each question.

1. EDUCATIONAL QUALIFICATION OF EMPLOYEES IN A.M.MOTORS.

Qualification No Of Respondents Percentage

Below S.S.L.C 5 10

S.S.L.C 8 16
 Higher Secondary 10 20

Graduation 20 40

Post Graduation 7 14

Total 50 100

Figure 1

EDUCATIONAL QUALIFICATION OF EMPLOYEES

14% 10%

Below S.S.L.C
16% S.S.L.C
Higher Secondary
Graduation
Post Graduation

40%
20%

INTERPRETATION :-

From the above table it was clearly understood that 10% of the
respondents are below S.S.L.C, 16% of the respondents are S.S.L.C, 20% of the
respondents are higher secondary, 40% of the respondents are graduate and 14% of the
respondents are post graduate.

2. EMPLOYEES PREVIOUS EXPERIENCE IN ANY OTHER

ORGANIZATION.

Opinion No Of Respondents Percentage

YES 15 30

NO 35 70

TOTAL 50 100
Figure 2

EMPLOYEES PREVIOUS EXPERIENCE IN ANY OTHER ORGANIZATION.

30%
YES NO

70%

INTERPRETATION :-

From the above table and diagram shows employees previous experience in
any other organization. In this 30% of the employees have previous experience and 70%
have no experience.
3. PRESENT SALARY SCALE OF EMPLOYEES.

Salary No Of Respondents Percentage

Below 5000 9 18

6000-15000 27 54

Above 15000 14 28
 Total 50 100

PRESENT SALARY SCALE OF EMPLOYEES

30

25 27

20
No Of Respondents
15
14
10
9
5

0
Below 5000 6000-15000 Above 15000
INTERPRETATION

From the above table it was clearly understood that 18% of the respondents
have a monthly salary of below 5000, 54% of the respondents have monthly salary in the
range of 6000-15000 and 28% of the respondents have a monthly salary of above 15000.

4. NUMBER OF YEARS EXPERIENCE IN A.M.MOTORS.

No Of Years No Of Respondents Percentage

Below 3 years 14 28

3-7 11 22

7-11 12 24

Above 11 years 13 26

Total 50 100
 NUMBER OF YEARS EXPERIENCE
14

12

10
No Of Respondents
8

0
Below 3 years 3-7 7 - 11 Above 11 years

INTERPRETATION :-

It clearly understood that 28% of that respondent are having experience of

below 3 years, 26% of them having above 11 years, 22% of the respondents having
between 3-7 years and 24% of them are having 7-11 years.

5. PROPER FIRST AID FACILITIES PROVIDED BY MANAGEMENT.

Option No Of Respondents Percentage

Highly satisfied 24 48
 Satisfied 20 40

Less satisfied 6 12

Highly dissatisfied - -

Total 50 100

PROPER FIRST AID FACILITIES PROVIDED BY MANAGEMENT

25

20

15 No Of Respondents

10

0
Highly satisfied Satisfied Less satisfied Highly dissatisfied

INTERPRETATION :-

From the above table it was clearly understood that 48% of the respondents
have the opinion that highly satisfied the company provide proper first aid facilities,40%
have satisfied and 12% of respondents have less satisfied.

6. RATING OF EMPLOYEES ALLOWANCE IN A.M.MOTORS.

Satisfaction level No Of Respondents Percentage

Highly satisfied 21 42

Satisfied 23 46

Dissatisfied - -

No opinion 6 12

Total 50 100
7. RELATIONSHIP BETWEEN EMPLOYEES AND MANAGEMENT.

Relationship No Of Respondents Percentage

Very good 13 26

Good 15 30

Average 20 40

Below average 2 4

Total 50 100
8. EMPLOYEES OPINION ABOUT WORKING CONDITION IN
A.M.MOTORS.

Satisfaction level No Of Respondents Percentage

Highly satisfied 17 34
Satisfied 22 44
Dissatisfied 2 4
No opinion 9 18
Total 50 100
50

45

40

35

30

25
Percentage
20

15

10

0
Highly satisfied Satisfied Dissatisfied No opinion

9. KINDS OF PUNISHMENT ARE USUALLY IMPOSED BY THE

MANAGEMENT IN A.M.MOTORS.

PUNISHMENT No Of Respondents Percentage

Warning 35 70
Suspension 6 12

With holding 5 10
Dismissed - -
 Others 4 8
Total 50 100

8%

10%

Warning
Suspension
12%
With holding
Dismissed
Others

70%

10. RELATIONSHIP WITH CO-WORKERS IN A.M.MOTORS.

Satisfaction level No Of Respondents Percentage

Highly satisfied 28 56

Satisfied 10 20

Less satisfied 8 16

Dissatisfied 4 8

Total 50 100

8%

16%

Highly satisfied Satisfied Less satisfied Dissatisfied

56%

20%
11. RATING OF JOB SATISFACTION IN A.M.MOTORS.

Satisfaction level No Of Respondents Percentage

Highly satisfied 12 24

Satisfied 30 60

Less satisfied 5 10

Dissatisfied 3 6

Total 50 100

6%

10% 24%

Highly satisfied Satisfied Less satisfied Dissatisfied

60%
12. OPINION ABOUT THAT THIS JOB HAS ENHANCED EMPLOYEES
SKILL.

Opinion No Of Respondents Percentage

YES 30 60

NO 20 40

Total 50 100

40%

YES NO

60%
13. DO YOU GET ANY GUIDANCE FROM YOUR SUPERIOR.

Opinion No Of Respondents Percentage

YES 41 82

NO 9 18

Total 50 100
 18%

YES NO

82%

14. SATISFACTION OF LEAVE FACILITIES PROVIDED BY THE

COMPANY.
Satisfaction level No Of Respondents Percentage
Highly satisfied 24 48
Satisfied 11 22
Less satisfied 15 30
Dissatisfied - -
Total 50 100

30%

48%
Highly satisfied Satisfied Less satisfied Dissatisfied

22%
15. ALREADY HAVE YOU GET ANY PROMOTION IN YOUR JOB.

Opinion No Of Respondents Percentage

YES 25 50
NO 25 50
Total 50 100

50% YES NO 50%

16. SATISFACTION OF MOTIVATIONS FROM THE MANAGEMENT.

Satisfaction level No Of Respondents Percentage

Highly satisfied 30 60
Satisfied 15 30
Less satisfied 5 10
Dissatisfied - -
Total 50 100
 10%

Highly satisfied
30% Satisfied Less satisfied Dissatisfied

60%

17. YOU EVER RECEIVED BEST REWARD FOR YOUR BEST JOB.
Opinion No Of Respondents Percentage
YES 30 60

NO 20 40

Total 50 100

40%

YES NO

60%
18. DO YOU FEEL THAT THIS JOB IS STRESSFULL.

Opinion No Of Respondents Percentage

YES 10 20
NO 40 80
Total 50 100

20%

YES NO

80%
FINDINGS
The data collected and analyzed, and the general observation has proven that
A.M.MOTORS pvt ltd has remarkable in its EMPLOYEE SATISFACTION. Because
the almost employees are satisfied with their service.

MAIN FINDINGS ARE FOLLOWS

1. 75% of respondents are satisfied by the training method of the organization.

2. 83% of the respondents are agreed with the salary system followed by
management.
3. Most of the employees are satisfied with their job.
4. 88% of the respondents are satisfied with the first aid facilities.
5. 85% of the respondents are agreed with the employees allowances.
6. 96% of the respondents satisfied with the relationship between employees and
management.
7. Relationship with co-workers and superiors are satisfied about 76%.
8. 70% of the respondents are satisfied with the leave facilities.
9. 90% of respondents are agreed the motivations from management

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