8/2/2015 WDSupport/WarrantyServices/Business/ReturnMaterialAuthorization(RMA)PreMailerforReseller

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WDSupport/WarrantyServices/Business/ReturnMaterialAuthorization(RMA)PreMailerforReseller

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Return Material Authorization (RMA) Pre-Mailer for Reseller

RMA cases where shipment weighs more than 35 KG require pickup from a local forwarder. Please contact our customer hotline for your nearest
local forwarder.
You must attach our RMA label on your shipment.Please note that this is NOT a prepaid shipping label. Using our RMA label will expedite your
RMA.
Print RMA Label
(Requires printer setup for
wireless printing)

Western Digital Return Material Authorization RMA

2 August 2015 Proforma Invoice / Packing List #86140304

Only products and quantities authorized and within attached packaging guidelines will be accepted. Please make sure that your RMA number is
visible on 3 sides of the box. Make sure to place each hard drive in its own ESD bag and use a sturdy cardboard box. If this packing list is in error,
please contact Western Digital prior to shipment.
All products accepted by Western Digital for RMA processing will not be returned to you. All data on hard drives will be wiped out. Please make
sure to backup the data on your hard drive(s) before shipment. Please make sure to read and follow the shipping and packing guidelines specified
below. Incorrect shipping methods can cause a delay in processing your RMA.
Please ensure that the correct Country Of Origin (COO) is reflected on your shipping document before arranging your RMA returns to WD. This is a
Customs Compliance requirement. The COO can be found on the drive label.
You agree to hold Western Digital harmless from any loss or damage discovered sixty (60) days after the date of this RMA. This period shall be
considered to be a reasonable time within which to make any claim with respect to loss or damage arising out of this transaction.
Replacement drives will be shipped to: gill3r_013
78 Jalan Seruling Emas 2
Taman Seruling Emas
14200Sungai Bakap
MALAYSIA
Value
Qty Product No. Serial No. Made in (Customs purposes only)
1 WDBBEP0010BBL-PESN WXD1A43J6511 Malaysia 160.00
Total Value: USD $160.00
Ship your defective product to the address listed below, and clearly write the RMA number on three (3) sides of the box.
RMA #86140304 Attn : WD Service Operations Receiving
Expires: 1 September 2015 Teleplan Technology Services Sdn Bhd (LMW)
(WD Service Operation)
1445, Lorong Perusahaan Maju 4
Kawasan Perusahaan Prai
13600 Prai, Penang, Malaysia

Customs Information
In-warranty replacement product. Referenced value is shown for customs purposes only. No charge to customer.
Please sign, date, and return with drive.
I declare all information contained in this invoice to be true and correct.
______________________________ _________________
Signature Date

Please follow the packing instructions on this page.

Returning your In-Warranty Western Digital hard drive for Warranty replacement:

A Return Material Authorization (RMA) number is required for every return shipment to WD. The applied Return Material Authorization
number on the shipment must match the correct amount of units, model type and serial numbers.
Use Western Digital approved packaging.
Write your Return Material Authorization number on the outside of the box in bold letters.
Use a traceable carrier that can provide a proof of delivery. (Keep these for your records.)
Return Material Authorization numbers are valid for 30 days, from the date they are, issued.
Remove and keep third party cases1, cables, brackets2, manuals, and diskettes. We cannot return these items to you.
1A third party case/enclosure, is a non Western Digital external drive enclosure

2
Double-check and remove any mounting dongles/adapters attached to laptop drives (2.5 Scorpio drives).
WARNING: WD maintains serial number tracking. Any drive discovered to be stolen will not have the warranty honored, will not be returned

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to user and no credit or replacement will be processed or issued.
All WARRANTY CLAIMS ARE VOIDED IF A PRODUCT IS RECEIVED UNDER ANY OF THE FOLLOWING CONDITIONS:
A. Product was damaged during transport as a result of bad packaging
B. Product damaged, modified, scratched, or opened
C. Product has one or more WD labels removed or torn
RMA Status: Once you have shipped us your drive, and for more information about your RMA you may check your RMA status online. You
can also contact the Western Digital RMA Department or visit us online.

Packaging and Shipping Instructions.

Western Digital shall have no liability with respect to (a) data lost, regardless of the cause, (b) data recovery services, or (c) data contained
in any Product placed in Western Digitals' possession. Western Digital is not liable for and has no obligation to pay for any cost associated
with data recovery.
Please read the following shipping instructions carefully. Product that arrives damaged in shipment, without an RMA number or without
appropriate warranty information, will be, returned to the sender non-repaired. Products, damaged through neglect due to improper
packaging or in shipment, will have the warranty voided and will be processed and returned to you non-repaired. Note: An example of
improper packaging would be sending a product back in an envelope. Click here for additional examples of products Improperly packaged.
Only products and quantities authorized through the Return Material Authorization process will be accepted. If your RMA packing list is
in error, ie. Wrong product description, wrong model number, wrong capacity please contact Western Digital Customer Support prior to
shipment. Please call 1-800-ASK 4 WDC (275-4932).
Home Entertainment: WD TV Dock: Product Returns must include specific items, for warranty replacement. Click here for details of the
items that must be returned.
Mobile / Laptop Drive: If you are returning a Scorpio or mobile/laptop drive, please make sure you have removed any and all non-WD
brackets from your drive. If a drive is sent to WD and has a non-WD bracket included, the bracket will not be returned. Most laptops include
these kinds of brackets. Please check your laptop's user manual for additional information regarding these brackets.
External Western Digital Enclosures: Do not remove the drive from the external enclosure. Return the drive in its original enclosure/plastic
housing (without having been opened or dismantled, along with the power adapter). Please keep all software and manuals. Make sure to
return all interface cables (e.g. included Thunderbolt, USB or FireWire cables) with your RMA. Please use this document as your reference:
"What do I return?"WARNING: Removing the hard drive from, a Western Digital single unit external enclosure, will void the warranty.
Internal Hard drives: Remove and retain all add-on items (i.e., cables, software, adapters, dongles brackets, installation guides and/or
rails) prior to shipment. We are not responsible for these items and cannot return them. We will only return the Western Digital items
specified on the RMA. WARNING: Do Not remove the Ice Pack /Sled/Heat Sink attached to the VelociRaptor hard drive(s). If the drive is
removed from the Ice Pack the warranty on the drive will be voided. (Only VelociRaptor blade models WD1500BLFS and WD3000BLFS are
exempt.)
All products require stable and sufficient packing material, needed to protect the product from ESD (Electro Static Discharge)
influences and possible damage during transport. Required Packaging Steps:
A. Place drive in ESD (Electro Static Discharge) Bag (For internal drives only.)
B. Wrap with 2 inches of bubble wrap or non-movable foam cushioning
C. Place in sturdy cardboard box. Do not use chipboard, as it is not strong enough to withstand the rigors of transit. Please make sure the
corrugated carton is free from defects and is structurally sound. Note: Returning a WD hard drive in an envelope, will void the warranty.
D. Please print out the RMA Label and affix on the box. Write the Return Material Authorization number on outside packaging, on three
sides in bold print.

E. When shipping multiple items, each item must be, packed as above, hard drive must not directly touch each other and cannot move
inside the packaging. All products must be, packed in individual anti-static bags and in a sturdy cardboard box. Please utilize Western
Digital original packaging when available. DO NOT USE peanuts or packing material that can shift or settle during transit. Warning:
Returning a WD hard drive in an envelope, will void the warranty.
Send your product to the address located in your RMA Premailer. Retain a record of your RMA number and all tracking/shipping numbers
for your records. This will allow Western Digital to better serve you with possible inquiries.
Your Return Material Authorization number must be visible on 3 sides of the box. Any package sent in without an RMA number will be
returned to you non-repaired. If you have multiple RMA numbers, send them in separate boxes (If you are sending multiple Return Material
Authorization in a single Over Pack container, each Return Material Authorization number within the over pack carton, must be, individually,
boxed with the specific Return Material Authorization number associated with that device, written on three sides of the box in bold print.
Failing to follow these specific Over Pack instructions may possibly void the warranty and result in the product being returned to you "as
is".)
Use a traceable carrier. Use a traceable carrier for transport or a signed for service (i.e., Airborne, Fed Ex, UPS, U.S. Priority Mail, etc.) with
the post office (European/Canadian customers only) as they provide you with a tracking number and proof of delivery. The cost of sending a
drive to the returns service center for warranty service (also known as the return shipping cost), is paid by the customer. Western Digital
pays for the return shipment (except for some Latin American countries). Western Digital will refuse any collect payment shipment. If upon
arrival your products are out of warranty the shipment will be returned to you at YOUR COST and may be scrapped without further notice.

Western Digital Technologies Customs Requirements for International Customers.

International Customers: As a convenience to you, the Customs invoice (Pro Forma Invoice) or packing list provided may be used for
Customs purposes. Please sign and date the form (when applicable) and include it with your shipment. WDC pays any duties/taxes incurred

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at Customs for the replacement product. Customer pays any duties/taxes incurred at Customs and must be sent via incoterm DDP or free
domicile when shipping direct to WDC. Please contact your Customs and Excise Authorities regarding any excess Import/Export charges
that your country may apply. WD will not pay for these extra charges. You may also ship the drive via your local post office, but we
recommend you ship the package with recorded delivery.
Customs Requirements:

Commercial Invoice/packing slip (It can be hand written)

Return Material Authorization Number (RMA)
Estimated Value per Hard Drive = $200.00
Description (i.e. Model Number)
Harmonized Tariff Schedule Number (HTS) Internal Drive = 8471.70.4065 External Drive +8471.70.5065
The words: "In Warranty Replacement" are printed on the proforma. This acknowledges to customs that the drive is a replacement and
not 'new'.
Country of Origin. Country of Origin can be determined by reading the product label.

Customs Information
In-warranty replacement product. Referenced value is shown for customs purposes only. No charge to customer.
Please sign, date, and return with drive.
I declare all information contained in this invoice to be true and correct.
______________________________ _________________
Signature Date

Latin America
Warranty Return Material Authorization Procedures for in-warranty products from Western Digital for End Users
Mexico: Western Digital products being returned for warranty service can be processed through our return center located in Mexico.
Venezuela and Central America: Western Digital products being returned for warranty service must be processed through our Returns facility in
California. Warranty returns to Western Digital are to be shipped freight and customs fees paid by the customer. Western Digital is responsible for
the freight, customs, and duty fees for the replacement product.
Brazil: Western Digital products can be returned through our returns facility located in So Paulo, Brazil. Please Note: If a product is being return
from a company/ business, when shipping a product you must include the Nota Fiscal invoice to avoid delays when receiving the replacement
product. The invoice must match the item and quantity you are submitting for replacement.
Argentina: Western Digital products can be returned through our returns facility located in Cuidad Autonoma de Buenos Aires. Caution: When
returning Western Digital external enclosures, do not return the power supply as it cannot be returned to you. (per Government regulations).
Chile, Colombia, and Peru
For the above countries Western Digital products being returned for warranty service can be processed in the returns facility located in each
country. Please see the following link to locate our return centers: http://support.wdc.com/warranty/rmaaddress.asp?custtype=res&lang=en
Uruguay and Paraguay
The above countries and for Any Latin America country not listed above, the Western Digital product must be returned through the distributor,
reseller and/or the Original Place of Purchase.
Product replacement for end user https://wdsupport.wdc.com/warranty/rmainfo.asp?custtype=end&lang=ls
The customer should check the warranty in the Western Digital web site - www.westerndigital.com

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