Phaser 5500 Xerox Office Group Service Bulletin SB 669

Xerox Non-catastrophic Print a Configuration page

Office Service Bulletin 04 March 2005 Engine Board Enter Service Diagnostics and perform the Engine
Group Failure Logic Board Replacement procedure in Service
(MCU) Diagnostics. (Save from Engine Board)
Power printer off and Replace MCU* board
SB 669 Enter Service Diagnostics and perform the Engine
Phaser 5500 SB669 SB 669 sb669 sb 669 Logic Board Replacement procedure in Service
Diagnostics. (Restore to Engine Board)
(Europe Only) Dual Model PIN Requirements Verify the restore command worked properly by
Following Repair printing a Configuration page and confirming
the printer serial number and page count
If the restore command was unsuccessful, then
INFORMATION this procedure will be equivalent to
the catastrophic MCU failure scenario
The following scenarios describe when the 4-digit PIN number will IP controller knows PIN was already
need to be re-entered into a metered device. If the customer does not entered
know the 4 digit PIN, you will need to contact Xerox Customer Catastrophic Replace IP controller* board
Support and request the PIN. You will need to provide the serial IP controller New IP controller will read machine serial number
failure and PagePack enablement from MCU board Front
number of the metered device. panel prompts for PIN
Catastrophic Replace MCU* and IP controller* boards
Catastrophic Replace MCU* board Engine Board MCU board will not have any of the settings from
Engine Board MCU board will not have any of the settings from failure (MCU) and the previous board i.e., registration values, etc.
Failure the previous board i.e., registration values, etc. IP Controller including serial number
(MCU) Need to set the MCU board into PagePack mode failure Technician needs to load the serial number via
Enter Service Diagnostics Mode (technician snippet or CWIS
has access, customer does not) To enable the printer to be PagePack, technician
In Service Diagnostics, select Menu IP needs to access the Hidden Service Menu and
NVRAM then Factory NVRAM Reset select the item Enable Metered Toner
(password 4370) perform reset (refer to Catastrophic Engine Board failure for
Enter the Hidden Service Menu (technician has menu entry) Will prompt immediately for PIN,
access, customer does not) enter customer PIN
Select Service Tools Menu then press the up
key then down key releases keys. Firmware No effect
Enable Metered Toner menu will appear, Upgrade
press OK. * The Engine Board (MCU) and IP controller board spares will
Front panel prompts for PIN, enter have the PagePack capable firmware loaded. Engine board version
customer PIN
11.30.01 (or greater) and IP controller version PS G.02.06 or greater.
MCU will NOT have the machine serial number
loaded
Technician needs to load the serial number via
snippet or CWIS

Hardware Issue SB 669 Page 1 of 4

Copyright 2003 Xerox Corporation. All rights reserved. XEROX, the stylized X, and Phaser
trademarks of Xerox Corporation in the United States and/or other countries. Page 2 of 4
Phaser 5500 Xerox Office Group Service Bulletin SB 669 Phaser 5500 Xerox Office Group Service Bulletin SB 669

Metered devices have two significant differences compared to the If the manual PIN request is urgent you can phone direct:
standard models.
1. The consumables have different part numbers and will only Country Phone No.
work in a metered device. The consumables for Phaser 5500
Austria 43 179 567 178
metered devices are: Belgium & Luxembourg 32 271 06 113
Toner cartridge 113R00684 Denmark 45 383 22 776
Drum cartridge 113R00685 Finland 358 969 379 382
2. A unique 4-digit PIN number must be entered into the device France 33 155 695 773
Germany 49 695 007 0352
upon installation before it can be used.
Holland 31 202 013 672
Italy 39 02 696 823 92
Three other ways to identify a metered device: Norway 47 231 625 23
1. Look for the PagePack and eClick logos on the covers. Spain 34 91 749 9350
Sweden 46 858 536 509
Switzerland 41 165 452 98
UK & Ireland 0870 608 0628

Further information can be found by referring to the Phaser 5500

2. These logos also appear on the toner and drum cartridges, but
please note that standard Phaser 5500 consumables may
sometimes be installed because they will also work in a
metered device.
3. Look at a printout of the Configuration Page. There is a
Metered Toner field which displays enabled or disabled.
PagePack Program document located under Additional Phaser 5500
Documents.
Service Partners
http://www.office.xerox.com/partners/products/Phaser5500/Phaser5500Series.html
Internal Support
http://cpidserv.opbu.xerox.com/products/Phaser5500/Phaser5500Series.html
New product announcement details can be found in Service Bulletin
SB668.

WHAT TO DO PART INVENTORY STRATEGY

Please note these differences and keep with your service manual for N/A
reference.

If you need to re-enter the PIN following a repair. First ask the DMG
customer if they know the 4-digit PIN number. If they do not know
you will need to contact Xerox Customer Support to request the PIN.
You will need to quote the Serial Number of the device because this is
what is used to create the PIN.

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