UGC SPONSORED NATIONAL CONFERENCE ON INFORMATION TECHNOLOGY AND ITS IMPLICATION ON

BANKING SECTOR: CHALLENGE AND PROSPECT

E-BANKING IN INDIA AND ITS PRESENT SCENARIO

AND FUTURE PROSPECTS

BASAVARAJAPPA.M.T M.COM
GUEST LECTURER
DEPARTMENT OF COMMERCE GOVERNMENT FIRST GRADE
COLLEGE YAGATI
KADUR TQ-577140 CHIKKAMANGALORE DISTRICT

ABSTRACT
Now-a-days banking is known as innovative banking. Developments in Information technology
have given a rise to innovations in the product & service designing and their supply in the
banking sector and finance industries, customer services and satisfaction are their centre point of
all the efforts. One of the most important areas of banking where Information Technology have a
positive influence so on substitutes for traditional funds movement services. With the advent of
online banking, electronic funds transfer and other similar products & services for funds transfer
within quick time which was impossible a few years age. With networking and inter connection
new problems are taking place related to security, privacy and confidentiality to e-banking
transactions.

Keywords: Electronic banking, Online banking security, Technology,

____________________________________

DEPARTMENT OF PG STUDIES IN COMMERCE, UNIVERSITY COLLEGE,

HAMPANKATTA, MANGALORE.
UGC SPONSORED NATIONAL CONFERENCE ON INFORMATION TECHNOLOGY AND ITS IMPLICATION ON
BANKING SECTOR: CHALLENGE AND PROSPECT

INTRODUCTION
The conventional functions of banking are confined to accept deposits and to lend money
through loans and advances. Now-a-days banking is known as innovative banking. Use of
Information technology has given rise to innovations in the product and service designing and
their delivery in the banking sector and finance industries, customer services satisfaction are their
principle work. Present banking scenario has come up with a lot of new initiatives which are
oriented to provide a better customer service and facilities with the help of information
technology. Banking sector focuses the larger economy its linkages to all sectors make it
representative for what is going on in the economy. Indian banking sector, presently has the
same sense of opportunity that is evidence in the Indian banking market and economy. The
current developments in the worldwide markets offer too many opportunities to the banking
sector. In today's competitive banking word improvement day by day in customer services is the
most significant tool for their growth and development. Banking company offers so many
changes to access their banking and other services.
Banks are playing an important role in the economic development country. Economic
development of a country involves investment in various sectors of the economy. The bank
collects small savings from the public for investment in various projects. In general banking the
banks performs various agency works for their customers and helps economic development of
the country. The purchase and sales of investment securities, equity & preference shares, making
payments, receiving subscription funds and collection of utility bills for the Government
department. Therefore banks are saving time and energy of their busy customers. Bank also
arranges foreign exchange for the business transactions of customer with other countries.
Banking sector is not only collecting funds but also serve as a financial guide to the customer for
the investment of their money.

ELECTRONIC BANKING
Electronic Banking in simple terms means, it does not involve any physical exchange of
money, but it's all done electronically, from one account to another, using the Internet. Internet
banking is just like normal banking, with one big exception. You don't have to go to the bank for

DEPARTMENT OF PG STUDIES IN COMMERCE, UNIVERSITY COLLEGE,

HAMPANKATTA, MANGALORE.
UGC SPONSORED NATIONAL CONFERENCE ON INFORMATION TECHNOLOGY AND ITS IMPLICATION ON
BANKING SECTOR: CHALLENGE AND PROSPECT

transactions. Instead, you can access your account any time and from any part of the world, and
do so when you have the time, and not when the bank is open. For busy executives, students, and
homemakers, e-banking is a virtual blessing.

ELECTRONIC BANKING AND ITS UTILIZATION

Electronic Banking also known as Internet Banking is the latest in the series of
technological wonders of the recent past. ATMs, Tele-Banking, Internet Banking, Credit Cards
and Debit Cards have emerged as effective delivery channels for traditional banking products.
Banks know that the Internet opens up new horizons for them and moves them from local to
global frontiers. IB refers to systems that enable bank customers to get access to their accounts
and general information on bank products and services through the use of bank's website,
without the intervention or inconvenience of sending letters, faxes, original signatures and
telephone confirmations. It is the types of services through which bank customers can request
information and carry out most retail banking services such as balance reporting, interaccount
transfers, bill-payment, etc., via telecommunication network without leaving their
home/organization. It provides universal connection from any location worldwide and is
universally accessible from any internet linked computer. Information technology developments
in the banking sector have speed up communication and transactions for clients. It is vital to
extend this banking feature to clients for maximizing the advantages for both clients and service
providers. Internet is the cheapest delivery channel for banking products as it allows the entity to
reduce their branch networks and downsize the number of service staff. The navigability of the
Website is a very important part of IB because it can become one of the biggest competitive
advantages of a financial entity. Bankers consider minimizes inconvenience', 'minimizes cost of
transactions' and 'time saving' to be important benefits and 'chances of government access',
'chances of fraud' and 'lack of Information security' to be vital risks associated with electronic
banking. Due to increase in technology usage the banking sector's performance increases day by
day. IB is becoming the indispensable part of modern day banking services.

PROBLEMS BEFORE ELECTRONIC BANKING

DEPARTMENT OF PG STUDIES IN COMMERCE, UNIVERSITY COLLEGE,

HAMPANKATTA, MANGALORE.
UGC SPONSORED NATIONAL CONFERENCE ON INFORMATION TECHNOLOGY AND ITS IMPLICATION ON
BANKING SECTOR: CHALLENGE AND PROSPECT

1. A Customer may have to face some risky transaction & frauds.

2. Failure or interruption of power supply cause to break down in e-banking.
3. Financial Loss of heavy income at times of settlement of higher magnitude.
4. Cost to be incurred for training the staff may not be profitable.

FEATURES OF ELECTRONIC BANKING

1. Easy Electronic Fund transfer facility.

2. Better efficiency in Customer relationship management.
3. Making the Payments of bills like electricity, telephone bills, and mobile recharge.
4. It introduces virgin & innovative banking products & services.
5. It can view of balance of accounts and statements;
6. E-banking can bring doorstep services.
7. Balance and transaction history search.
8. Transaction history export .
9. Order mini statements .
10. Mobile banking.
11. Pay Anyone payments Multi Payments .
12. SMS banking services.

IMPACT OF IT ON BANKING SYSTEM

The banking system is slowly shifting from the Traditional Banking towards relationship
banking. Traditionally the relationship between the bank and its customers has been on a one
tone level via the branch network. This was put into operation with clearing and decision making
responsibilities concentrated at the individual branch level. The head office had responsibility for
the overall clearing network, the size of the branch network and the training of staff in the branch
network. The bank monitored the organization's performance and set the decision making
parameters, but the information available to both branch staff and their customers was limited to
one geographical location.

DEPARTMENT OF PG STUDIES IN COMMERCE, UNIVERSITY COLLEGE,

HAMPANKATTA, MANGALORE.
UGC SPONSORED NATIONAL CONFERENCE ON INFORMATION TECHNOLOGY AND ITS IMPLICATION ON
BANKING SECTOR: CHALLENGE AND PROSPECT

BENEFITS OF E-BANKING
To the Customer:
Anywhere Banking no matter wherever the customer is in the world. Balance enquiry,
request for services, issuing instructions etc., from anywhere in the world is possible.
Anytime Banking Managing funds in real time and most importantly, 24 hours a day,
7days a week.
Convenience acts as a tremendous psychological benefit all the time.
Brings down Cost of Banking to the customer over a period a period of time.
Cash withdrawal from any branch / ATM
On-line purchase of goods and services including online payment for the same.
To the Bank:
I n n o v a t i v e , s c h eme , a d d r e s s e s competition and present the bank as
technology driven in the banking sector market
Reduces customer visits to the branch and thereby human intervention
Inter-branch reconciliation is immediate thereby reducing chances of fraud and
misappropriation
On-line banking is an effective medium of promotion of various schemes of the bank, a
marketing tool indeed.
Integrated customer data paves way for individualized and customized services.

OPPORTUNITIES

1 Internet facilities.
It gives an ever-growing market both in terms of number of potential customers and
geographical reach. Latest Technology and productive development has made access to Internet
both cheaper and faster. More and more people across the globe are accessing the net either
through PCs or other devices. The purchasing power and need for quality service of this segment
of consumers are considerable. Anybody accessing Internet is a potential customer irrespective
of his or her location. Thus, any business targeting final consumers cannot ignorethe business
potential of Internet.
2 Unique opportunities.

DEPARTMENT OF PG STUDIES IN COMMERCE, UNIVERSITY COLLEGE,

HAMPANKATTA, MANGALORE.
UGC SPONSORED NATIONAL CONFERENCE ON INFORMATION TECHNOLOGY AND ITS IMPLICATION ON
BANKING SECTOR: CHALLENGE AND PROSPECT

Internet offers a unique opportunity to register business presence in a global market. Its
effectiveness in disseminating information about one's business at a relatively cost effective
manner is tremendous. Time sensitive information can be updated faster than any other media. A
properly designed website can convey a more accurate and focused image of a product or service
than any other media. Use of multimedia capabilities, i.e., sound, picture, movies etc., has made
Internet as an ideal medium for information dissemination. However, help of other media is
necessary to draw the potential customers to the web site.
3 Costs
Cost is an important issue in an e-venture. It is generally accepted that the cost of
overhead, servicing and distribution, etc. through Internet is less compared to the traditional way
of doing business. Although the magnitude of difference varies depending on the type of
business and the estimates made, but there is unanimity that Internet provides a substantial cost
advantage and this, in fact, is one of the major driving forces for more number of traditional
businesses adapting to e-commerce and pure e-commerce firms to sprout.
4 The quality of service.
It is a key feature of any e-commerce venture. The ability to sell one's product at anytime
and anywhere to the satisfaction of customers is essential for e-business to succeed. Internet
offers such opportunity, since the business presence is not restricted by time zone and
geographical limitations. Replying to customers' queries through e-mail, setting up (Frequently
Asked Questions) FAQ pages for anticipated queries, offering interactive help line, accepting
customers' complaints online 24 hours a day and attending to the same, etc. are some of the
features of business.
5 Cost of communication
Cost of communication through WWW is the least compared to any other medium. Many
a time one's presence in the web may bring in international enquiries, which the business might
not have targeted. The business should have proper plans to address such opportunities.

THE FUTURE SCENARIO

Compared to banks abroad, Indian banks offering online services still have a long way to
go. For online banking to reach a critical mass, there has to be sufficient number of users and the
sufficient infrastructure in place. The 'Infinity' product of ICICI Bank Ltd. gets only about

DEPARTMENT OF PG STUDIES IN COMMERCE, UNIVERSITY COLLEGE,

HAMPANKATTA, MANGALORE.
UGC SPONSORED NATIONAL CONFERENCE ON INFORMATION TECHNOLOGY AND ITS IMPLICATION ON
BANKING SECTOR: CHALLENGE AND PROSPECT

30,000 hits per month, with around 3,000 transactions taking place on the Net per month through
this service. Though various security options like line encryption, branch connection encryption,
firewalls, digital certificates, automatic signoffs, random pop-ups and disaster recovery sites are
in place or are being looked at, there is as yet no Certification Authority in India offering Public
Key Infrastructure which is absolutely necessary for online banking. The customer can only be
assured of a secured conduit for its online activities if an authority certifying digital signatures is
in place.
Users of Internet Banking Services are required to fill up the application forms online and
send a copy of the same by mail or fax to the bank. A contractual agreement is entered into by
the customer with the bank for using the Internet banking services. In this way, personal data in
the applications forms is being held by the bank providing the service. The contract details are
often one-sided, with the bank having the absolute discretion to amend or supplement any of the
terms at any time. For these reasons domestic customers for whom other access points such as
ATMs, telebanking, personal contact, etc. are available, are often hesitant to use the Internet
banking services offered by Indian banks. Internet Banking, as an additional delivery channel,
may, therefore, be attractive / appealing as a value added service to domestic customers. Non-
resident Indians for whom it is expensive and time consuming to access their bank accounts
maintained in India find net banking very convenient and useful.
The Internet is in the public domain whereby geographical boundaries are eliminated.
Cyber crimes are therefore difficult to be identified and controlled. In order to promote Internet
banking services, it is necessary that the proper legal infrastructure is in place. Government has
introduced the Information Technology Bill, which has already been notified in October 2000.
Section 72 of the Information Technology Act, 2000 casts an obligation of confidentiality against
disclosure of any electronic record, register, correspondence and information, except for certain
purposes and violation of this provision is a criminal offence. The Department of
Telecommunications (DoT) is moving fast to make available additional bandwidth, with the
result that Internet access will become much faster in the future. This is expected to give a fillip
to Internet banking in India.
The proposed setting up of a Credit Information Bureau for collecting and sharing credit
information on borrowers of lending institutions online would give a fillip to electronic banking.
The recommendations of the Vasudevan Committee on Technological Upgradation of Banks in

DEPARTMENT OF PG STUDIES IN COMMERCE, UNIVERSITY COLLEGE,

HAMPANKATTA, MANGALORE.
UGC SPONSORED NATIONAL CONFERENCE ON INFORMATION TECHNOLOGY AND ITS IMPLICATION ON
BANKING SECTOR: CHALLENGE AND PROSPECT

India have also been circulated to banks for implementation. In this background, banks are
moving in for technological upgradation on a large scale. Internet banking is expected to get a
boost from such developments.
Reserve Bank of India has taken the initiative for facilitating real time funds transfer
through the Real Time Gross Settlement (RTGS)System. Under the RTGS system, transmission,
processing and settlements of the instructions will be done on a continuous basis. Gross
settlement in a real time mode eliminates credit and liquidity risks. Any member of the system
will be able to access it through only one specified gateway in order to ensure rigorous access
control measures at the user level. Generic Architecture both domestic and cross border, aimed at
providing interconnectivity across banks has been accepted for implementation by RBI.
Following a reference made this year, in the Monetary and Credit Policy statement of the
Governor, banks have been advised to develop domestic generic model in their computerization
plans to ensure seamless integration. The abovementioned efforts would enable online banking
to become more secure and efficient.
With the process of dematerialization of shares having gained considerable ground in
recent years, banks have assumed the role of depository participants. In addition to customers'
deposit accounts, they also maintain demat accounts of their clients. Online trading in equities is
being allowed by SEBI. This is another area which banks are keen to get into. HDFC Bank Ltd.,
has tied up with about 25 equity brokerages for enabling third party transfer of funds and
securities through its business-to-business (B2B) portal, 'e- Net'. Demat account holders with the
bank can receive securities directly from the brokers' accounts. The bank has extended its web
interface to the software vendors of National Stock Exchange through a tie-up with NSE.IT the
InfoTech arm of the exchange. The bank functions as the payment bank for enabling funds
transfer.

CONCLUSIONS
E-banking is a generic term for delivery of banking services and products through
electronic channels, such as the telephone, the internet, the cell phone, etc. The concept and
scope of Ebanking is still evolving. It facilitates an effective payment and accounting system
thereby enhancing the speed of delivery of banking services considerably. While E-banking has

DEPARTMENT OF PG STUDIES IN COMMERCE, UNIVERSITY COLLEGE,

HAMPANKATTA, MANGALORE.
UGC SPONSORED NATIONAL CONFERENCE ON INFORMATION TECHNOLOGY AND ITS IMPLICATION ON
BANKING SECTOR: CHALLENGE AND PROSPECT

improved efficiency and convenience, it has also posed several challenges to the regulators and
supervisors. Several initiatives taken by the government of India, as well as the Reserve Bank of
India (RBI), have facilitated the development of E-banking in India. The government of India
enacted the IT Act, 2000, which provides legal recognition to electronic transactions and other
means of electronic commerce. The RBI has been preparing to upgrade itself as a regulator and
supervisor of the technologically dominated financial system. It issued guidelines on risks and
control in computer and telecommunication system to all banks, advising them to evaluate the
risks inherent in the systems and put in place adequate control mechanisms to address these risks.
The existing regulatory framework over banks has also been extended to E-banking. It covers
various issues that fall within the framework of technology, security standards, and legal and
regulatory issues.

REFERENCE
1. Ogilvie, M., Bank and Customer Law in Canada (Toronto: Irwin Law, 2007)
2. E. Gordon, Dr. K. Natarajan, Financial Markets & Services (Himalaya Publishing House,
Mumbai)
3. R. K. Uppal, Rimpi Jatana, E-Banking in India Challenges & Opportunities (Western Books
Corporation)
4. Website of various Banks.
5. Ray Vareen, A Green Dream, 4P's of Business and Marketing 21st November, 2008.
6. Leslie D'monte, It's time for Green Banking, Business Standard, 21st May, 2010.
7. Ritwik Mukharjee, SBI launches green policy for paperless banking, Financial Chronicle, 27th
August, 2010.

DEPARTMENT OF PG STUDIES IN COMMERCE, UNIVERSITY COLLEGE,

HAMPANKATTA, MANGALORE.