Professional Documents
Culture Documents
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Contents
Radio 19
Radio Basics 19 Recording basics 21 Listening and recording 22 Finding, listening to
and recording a station 22 Automatic mass recording by category 24 Saving a recently heard
song 25 Scheduling a radio recording 26 Avoiding duplicate media files 27 Managing
stations 27 Manage settings for radio stations 27 Adding a missing station 28 Problems
with radio stations 29
Television 38
Podcasts 39
Music television 41
Converter 51
Converting media files 53 Converting an iTunes audio book 54 Installing the Audials
Tunebite CD Writer 55
Copy DVD 56
Copying a DVD 56
Media center 57
Media center Basics 57 Anywhere: Connecting to own and external media
collections 59 Copying and burning files 60 Burning a CD or DVD 61 Creating
ringtones 62
Editing recordings 69
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Tag your media collection 69 Turning off tagging of recorded files 70 The Audio
Cutter 70 Cutting a song 71 Cutting individual songs from a continuous recording 73
Troubleshooting 78
General troubleshooting steps 78 Audials One crashes 78
License Information 83
Retrieving a lost license key and the corresponding product version 83
| Installation & Setup | 4
Installation FAQ
Answers to the most frequently asked questions relating to installing Audials One.
Restriction: It is not possible to run your product with the same license key on several
computers at the same time.
Installing from CD
A CD installation is required if you acquired Audials One as a product box with an
installation CD.
Before you start installing:
Please ensure that your computer is connected to the Internet.
Disable your firewall and anti-virus programs during the installation.
Only by doing so can the installation be completed, as the installation assistant automatically
downloads the latest version of the software.
1. Insert the installation CD.
The installation starts automatically.
2. Follow the instructions through the installation procedure.
| Installation & Setup | 5
Note: To install the product, you must enter the activation key. The activation key is
printed on the case of the installation CD.
As soon as the installation is complete, Audials One starts up and can be used immediately.
Important: Please save the installation CD and activation key in a secure location. If you
should have to reinstall, you will require both.
Restriction: Do not disconnect the USB device during installation and execution of the
USB version.
Note: Windows 7 users: Open the device folder and excute StartAudials One.exe
manually.
Notice the small symbol as part of the product logo which indicates you are running Audials
One USB.
Note:
Do not disconnect the USB device during installation and execution of the USB
version.
The first time you run the USB version with a computer, a driver setup may be
necessary. It runs automatically. Follow the given instructions.
All content which is recorded or converted with Audials One is saved to the USB device.
Can I run the USB version on the USB device (e.g. my mobile phone) itsself, without
connecting the device to a computer?
No, that is not possible.
Audials One USB runs very slow. What gives?
The performance of the USB version strongly depends on the speed of your USB connection
and USB device. It is recommended to use USB 1.1 or later. If Audials One takes long to
start or reacts slowly, also try working with a different USB cable or device.
How should I best format my USB stick?
We recommend to format the device with the FAT32 file system.
Note: Updates within the same major version number are free. Example: If you bought
Audials One version 11, updates to any version 11.x are offered for free.
Note: If both numbers are equal, you don't need to update. You are already running the
latest version.
To update Audials One to the latest available version, if both numbers are not equal
3. Exit Audials One.
4. Download the setup file.
| Installation & Setup | 8
5. Open the download folder. Double-click the symbol of the setup file Audials_One-
Setup.exe to launch the installation procedure.
6. Select Standard installation, then click Install. Follow the instructions through the
installation procedure. This may take a few minutes. Please wait.
You are now running the latest version of Audials One.
Important:
The following is strongly recommended to maximize the chance to transfer your user data,
in any situation, even a re-installation after a hard-drive failure.
Keep the old version installed, and install Uninstall the old version only after all your
the new version side-by-side, on the same user data is correctly transferred.
PC.
Sign up for an Audials account and keep Even if you install the software on another
your installation signed in, always. PC, or the old installation is lost for
example due to a hard drive crash, a great
part of your user data can be transferred via
Audials account. Additionally, the Audials
account lets you connect and transfer user
data also to your other devices, such as a
smartphone.
8. Import all data marked as manually (export, import) in Table 1: Diverse user data and its
corresponding ways to transfer on page 8.
All available user data is now transferred to Audials 11.
| Overview of Audials One | 11
Navigation
Audials One is organized in views. Each view offers you special features. Switch views and
get to know the different functions of Audials One.
Feature view
Each view provides information for and control over specific tasks.
Playlist
All recorded files appear here. Here, you can listen to and watch your media files, create
playlists, export media files or edit your songs.
Status line
The status line provides information about the current state of the ongoing recording and
processing activities.
In process
Click to see a detailed processing list. The processing list always shows the state of all files
currently being processed. Click to minimize the detailed processing list.
Format
Click to open the Output format dialog and select wether you want your files to be converted
automatically, or not.
| Overview of Audials One | 13
Filtered
Click to open the Filter for Radio and Music wishes dialog. The filter always shows the
number of files that have been filtered due current filter settings.
Storage
Click to set target folder for your recordings. All recordings will be saved to the selected
storage.
Table 2: General symbols used throughout Audials One. See more symbols ...
Table 3: Symbols used for Internet radio stations. See more symbols ...
Yellow arrow This symbol denotes stations which are recorded, but
their currently playing song will be discarded.
| Symbols used by Audials One | 16
This symbol labels the Pin button. Click the pin button
to pin the current category to the Home view. In future,
Pin
you can go to this category from the Home view with
just a single click.
Table 8: Symbols used for the Player. See more symbols ...
Radio
Listen to and record your favorite radio stations or record radio music by genre, country or
artist.
Figure 2: The Radio view: Find your favorite radio music, listen to it and record it.
Radio Basics
Get ready to explore the Radio features by learning the basics of Audials One's Radio view.
Getting started
Introduction to the basics of Audials One's Radio view.
Navigating through the categories, you can always use the button to get back to the start
view. Use the button to go back to the previous category.
Mind the bread crumbs above to always see where you are at the moment. For example:
.
You can pin a category to create a link on the Home view. Navigate to the desired tab and
click . In the future, you can go to the category from the Home view with just a single
click.
Click above and select By popularity, by station (a-z), by recordability or by
bitrate to sort the list of stations. You can sort radio stations in any category.
Table 9: Symbols used for Internet radio stations. See more symbols ...
This symbol labels the Pin button. Click the pin button
to pin the current category to the Home view. In future,
Pin
you can go to this category from the Home view with
just a single click.
Recording basics
Learn about the different ways to record a station, and about how Audials One displays a
station's recordability.
The station is played back. You can start recording any time by clicking Record selected.
If you record a station continuously, later you can cut out songs manually. Cutting individual
songs from a continuous recording
The Mass recording button changes according to the currently displayed category and
always tells you what will be recorded.
If you want to see all currently recording stations switch to the category Recording stations.
1. Switch to the Radio view in the navigation pane located on the left side of the Audials One
window.
2. Optional: If you want to edit the tags of your recordings: Set the output format to
Universal, videos for iTunes, Xbox, PS3 (MP3/MP4) and click OK.
...for editing tags
| Radio | 25
Note: When choosing date and time, mind that Audials One works with your
computer's date and time settings. Make sure your computer's clock is not running slow
or fast.
5. Optional: In the Comment box, type a text to be able to tell this recording apart other
scheduled recordings.
6. Click OK.
Your new scheduled recording is now displayed in the list of scheduled recordings.
Audials One will automatically start and finish this recording at the given date and time.
To see all your scheduled recordings click > Manage scheduled recordings. On the list
of scheduled recordings you can edit your recordings or simply check their status.
Restriction: The duplicate filter settings apply to views Radio and Music wishes, only.
1. In the Radio or Music wishes view, click Filtered on the status line on the bottom of
the Audials One window.
2. Select one of the following settings to avoid duplicate files:
Option Description
Incomplete songs and duplicates Audials One will compare the quality of a
new recording with the quality of its already
existing copy. The copy with inferior
quality will be overwritten (or discarded,
respectively).
Incomplete songs, duplicates, live and Same as above, but: For existing files you
cover versions, and all existing reviewed have set reviewed, no additional copy will
songs (green check mark) be created.
3. Click OK.
Managing stations
You can adapt the amount and quality of stations being displayed and used for recording to
your needs, and add new stations to Audials One.
Note: Usually, the streaming URL and the website URL differ from each other.
a) Visit the website of the radio station and open the stream with an external media player
(for example Winamp).
b) Copy the station's streaming URL from stream properties.
2. Switch to the Radio view in the navigation pane located on the left side of the Audials One
window.
3. On the radio toolbar, click > Add station manually....
4. Paste the station's streaming URL in the upper text box.
If a connection can be established, the station name will appear in the lower text field.
5. Click Add.
| Radio | 29
The station will be added to the list of stations. The station will be added to your favorite list
automatically.
Searching by keywords
Search the web for media content by entering keywords and save songs and videos on your
Computer.
1. Switch to the Music search view located on the left side of the Audials One window.
2. Enter a search keyword, for example an artist name or song title. Click Search. Wait for
search results.
Please have some patience, when searching for uncommon keywords.
3. Optional: Select a file and click to see or hear a preview in the Player.
4. Select the desired files and
click Record to record the file.
click Audio track to record the audio track of a music video.
click to link the file on your currently selected playlist. The file will be playable like
a normal recorded file as long as the link is valid and you are online.
All recorded and linked files appear in the Player.
Note: If your search does not return any results, try altering the keyword.
2. Download a whole plugin pack (*.aplp), or a plugin for a specific source (*.aplg).
3. Save the file to your computer (for example to your Desktop).
4. In Audials One, click Options > Search plugins > Add...
5. Choose the plugin you have saved on your computer.
6. Restart Audials One.
7. Optional: Click Options > Search plugins to see if the new plugins are active.
| Music wishes: Getting music wishes fulfilled | 33
Table 11: Symbols used for Wishes. See more symbols ...
Adding songs to your wishlist that are not located in the artist
browser
You can add songs to a wishlist that are not located in the artist database.
The artist browser data is updated on a regular basis. However, sometimes it takes awhile for
a new album, for example, to appear in the database. The artist database data is used for the
recommendation function that assists you with selecting and submitting your music wishes.
The wishlist, however, can also be used without this data and also fulfills wishes for songs
that are not located in the artist browser.
1. Open the artist browser as usual.
2. Enter the complete name of the sought-after song.
| Music wishes: Getting music wishes fulfilled | 36
3. Select the displayed option (this corresponds to your entry exactly) in the drop-down menu
under matching tracks.
4. Click Wish, even if the list of results is empty. The artist or track will now appear on
your wishlist.
5. Close the artist browser and click Fulfill.
Audials One will record your wish as usual.
Note: If a song is not very popular it will not be played in radio stations frequently. That
means that it takes longer to fulfill unpopular wishes than popular ones.
Music websites: If Audio tracks from music videos or Music videos is selected, set a
video minimum rating of at least 4 stars.
Filter settings: Click on the bottom of the Audials window to edit your filter settings.
Television
Find, watch and record the latest episodes of your favorite TV show.
Restriction: The Television view is only available in the German version of Audials One.
Many TV stations give you the possibility to watch current episodes of TV shows, news or
documentaries for free. Audials One lists free episodes of popular german TV stations, so that
you easily can find, watch and record available episodes.
| Podcasts | 39
Podcasts
Subscribe, watch and download your favorite podcasts or find new podcasts by browsing the
different genres.
Podcasts are regular broadcasts on a specific topic, like news, sports, music, comedy and so
on. Podcast shows are called episodes.
Finding a podcast
There a two ways to find a podcast:
Type a podcast name into the Search for podcasts textbox to find a certain podcast.
Browse the categories to find podcasts by genre.
To change the language settings for podcasts: Click > Manage language limitations.
Select a primary language. Select Secondary language and choose a secondary language.
Click OK.
Music television
Watch Music Television to watch the latest music videos.
Note: Even though it is possible to record Internet radio stations with the Save music
function, we recommend to use the Radio view. The Radio view offers you a few
comfortable radio features that are not available in the Save music view.
Detailed step-by-step instructions for recording specific websites and portals are available
on our website.
Legal information about Audials Software
If there is no recommendation for the web site or program you want to record from: Try
to record with Direct Recording into tracks.
Note: If you have troubles recording with Direct Recording into tracks or Sound
Recording into tracks try to record the desired audio stream with Continuous sound
recording.
4. Optional: Click Save automatically and check all offered options to have all your Save
music recordings Save music recordings automatically.
Follow the corresponding step-by-step instructions for
Direct recording into tracks on page 44
Sound recording into tracks on page 44
Continuous sound recording on page 45
Important:
Tips for a successful recording:
| Streaming: Recording what you see and hear | 45
1. Prepare the program you want to record from (for example Spotify):
Set volume to 100%.
If the program offers options for gapless playback or crossfading, make sure to
deactivate both options.
Usually, you can find these options in the settings of your playback software. For
example: Edit > Preferences... > Playback
2. To avoid recording sound from other programs, exit these programs (for example
messenger programs, other media players, ...).
1. Switch to the Save music view in the navigation pane, located on the left side of the
Audials One window.
2. Optional: Set the output format to Universal, videos for iTunes, Xbox, PS3 (MP3/MP4)
and click OK.
...for editing tags
3. Click Audio/ Music recording > Sound Recording into tracks.
A dialog opens.
4. Click Start recording now.
Audials One starts recording what you hear.
5. Play back the music you want to record.
All recorded songs will be recorded and listed in the Save music view. If you set
customized tags, Audials One will use them for every song during this recording session.
The songs will be saved on your computer and appear in the Player after a while.
Do you have trouble recording with this recording tool? Try to record the desired music with
Continuous sound recording on page 45.
The track will be saved on your computer and appears in the Player after a while.
You can now Cutting individual songs from a continuous recording.
When all options are not checked, items will only be preloaded and shown in the list, ready
to be recorded and saved, individually.
Select from several choices
Note: If you have troubles recording with Pick videos or Save all videos try to record
the desired video with Record from screen.
Pick Videos
Activate this feature while you are surfing to get a list of all detected videos. Pick videos and
save them by recording or downloading them.
1. Switch to the Save video view in the navigation pane, located on the left side of the
Audials One window.
2. Optional: If you want to export your recorded videos: Set the outputformat to:
for iPhones: iPad/iPhone/iPod (AAC/MP4)
for other devices: Universal, videos for iTunes, Xbox, PS3 (MP3/MP4)
...for smartphones
3. Click Video recording > Pick videos.
A small window appears in the upper right corner of your screen.
4. Start surfing with your preferred browser.
The currently detected video will be shown in the small window in the upper right corner
of your screen. All detected videos will be listed in the Save video view.
5. If you want to record the currently detected video, click Record Now.
Audials One starts recording the desired video. As soon as the download is completed the
video disappears from the recording window.
6. Optional: Switch back to the Save video view to see a list of all your video recordings.
The video will be saved on your computer and appears in the Player after a while.
If you have troubles recording with this recording tool? Try to record the desired video with
Record from Screen on page 49.
Important: Close other programms during the recording process to avoid disruptions.
1. Switch to the Save video view in the navigation pane, located on the left side of the
Audials One window.
2. Optional: If you want to burn your recordings to a DVD: Select the conversion profile
Optimized for burning to a DVD (MP3/AVI) to set this as output format and click OK.
...for burning to a DVD
3. Click Video recording > Record from screen.
A small window appears in the upper right corner of your screen.
4. If you have not done so far: Open the desired video in your web browser.
5. Click Auto mode.
6. Click Detect + Record.
Audials One will detect the video and mark it with a blue border.
7. Play the video.
Audials One starts to record the played video.
8. Click Stop to stop the screen recording.
9. Optional: Switch back to the Save video view to see a list of all your video recordings.
The video will be saved on your computer and appears in the Player after a while.
| Streaming: Recording what you see and hear | 50
Converter
Convert media files to any other file format. This makes your media collection playable on all
your devices.
Convert your media files:
Convert media files to a format compatible with a special playback device, for example an
MP3 player.
Convert media files to unrestricted file formats like MP3, WMA AAC and others...
How can I find out which output formats are supported by my playback
devices?
External devices use preferred formats for playing back media files (e.g. AAC/M4A used by
the iPod).
To find out which output formats are supported by your playback devices, or which formats
work with those devices best, check the manufacturer's information.
Audials One offers Conversion Presets which work well for the most popular devices.
Set a conversion profile and control the recording and converting process in the Controlling
the recording and converting process.
Table 12: General symbols used throughout Audials One. See more symbols ...
Table 13: Symbols used for Converter. See more symbols ...
For all files marked with a padlock symbol, please make sure that you have sufficient
rights to play the files with your playback software before you continue. Remember to
check your music service subscriptions, too.
6. On the bottom of the Audials One window, click Format: (see Figure 10: Setting a target
format on page 53) and select a conversion profile or set custom setting.
7. Click OK.
8. Click Start to start the converting process.
Note: For best results, do not perform other tasks which would cause processor
workload during the conversion.
All files that finished converting move from the input list to the Player.
Tip: The original file is not modified by the conversion. This guarantees you cannot
destroy any file. If a conversion result does not meet your expectations, simply convert the
original file once more, using different settings.
Click here to set a target format by choosing a conversion profile or setting custom settings.
Note: You need to playback the DVDs with a DIVX-compatible DVD player.
During the virtual burning process, Audials One converts all files from the playlist to the
format you have selected.
All files that finished converting appear in the Player.
| Converter | 55
Copy DVD
Record any DVD to save it to your computer.
Notice: The Copy DVD view is not a burning tool. For instructions on how to burn media
files see: Burning a CD or DVD on page 61.
Copying a DVD
With the Copy DVD view, you can save a DVD to your computer to watch it to burn it or to
export it to an external device.
1. Switch to the Copy DVD view in the navigation pane, located on the left side of the
Audials One window.
2. Optional: Select the conversion profile Optimized for burning to a DVD (MP3/AVI) to
set this as output format and click OK.
...for burning to a DVD
3. Insert the DVD to be recorded into your DVD drive.
When the DVD has been read in, the Next button becomes available.
4. Click Next.
5. Optional: Select language and title to be recorded.
6. Click Start copying or Record.
Note: In some cases Audials One needs to re-record the DVD. Re-recording means the
DVD is played back in full length and recorded from your screen's output. In this case
your screen will be blocked during the recording process to avoid disturbance.
Media center
The Media center displays and sorts your whole media collection.
Figure 11: The Media Center view: Your music collection is sorted by Genre, Artist and Album.
Figure 12: Controls for copying files from one device to another
Table 14: Symbols used for the Player. See more symbols ...
Table 15: Symbols used in Media center. See more symbols ...
What is Audials-Anywhere?
You may use Anywhere to:
Make your media collection available to all your devices so that you have the possibility to
access your media collection on-the-go (e.g. with your smartphone).
Note: Install Audials on external devices to avoid troubles with your license key.
| Media center | 60
Three songs are selected for the export to an external storage. Click Burn , on the bottom
of the Audials One window, to export the selected files to the external device.
| Media center | 61
Burning a CD or DVD
Burn your media files on CDs or DVDs and create audio or data CDs (for example MP3
CDs).
1. In the Player open the Export storage: dropdown menu and select CD Burner.
2. Select the files you want to burn from the current playlist.
3. Click Copy to burn the selected files.
The burning assistant opens. It will guide you through the burning process.
4. Follow the instructions given by the burning assistant.
Note: You don't need to mind the order of the files on the playlist. The order of the files
on the CD can be set during the burning process.
5. In the playlist, click one file and press Ctrl+A to select all files on the playlist.
6. Click Copy to burn the selected files.
The burning assistant opens. It will guide you through the burning process.
7. Follow the instructions given by the burning assistant.
Creating ringtones
Create ringtones from MP3 songs for your mobile phone.
Your mobile phone must support one of the following formats: WAV, MP3, WMA, WMV,
OGG
The maximum length for a ringtone is 30 seconds.
1. Above the Player, from the Export storage menu, select Ringtone creator.
2. Select a song from the current playlist, and click Copy .
Audials One processes the song. The marked area indicates the ringtone.
3. Drag the marked area to adjust its position.
4. Drag the borders of the marked area to trim the ringtone.
5. You can playback your selection to test the ringtone.
6. Click Continue with step 3..., and follow the instructions to upload your ringtone to your
mobile phone.
| Player: Playing, editing and exporting media files | 63
The Player
All recorded and converted files are then displayed in the Player. As you will first listen
to your recorded media here, Player provides you with options for inspecting and editing
quality.
What you can do with the Player.
Creating a playlist on page 65
Export playlists
Tag your media collection on page 69
The Audio Cutter
Review media files
Delete media files
Click Copy to export the selected files to an external device (for example the CD Burner).
| Player: Playing, editing and exporting media files | 64
Table 16: Symbols used for the Player. See more symbols ...
Creating a playlist
Create individual or generated playlists to burn them or simply listen to them.
1. In the Player, above the playlist, open the Playlist menu and click New.
The Player now displays an empty playlist.
2. Switch to any Media center view in the navigation pane, located on the left side of the
Audials One window.
3. Drag and drop one or more files from the Media center view on the left side to the empty
playlist in the Player on the right side. Repeat this step to add as many files as you want.
4. Optional: To give your playlist a name: Open the Playlist menu and click Rename....
Type in a playlist name and click OK to rename the playlist.
You created a new playlist. You can add media files to your new playlist. All changes will be
saved automatically. You can manage all your playlists in the Playlist view.
Note: If some songs don't seem to fit to the genre you typed in they might have
mismatched genres. You can Tag your media collection.
| Setting an output format via conversion profile | 66
The selected conversion profile will be displayed in the status line below.
All recordings will be converted automatically according to the chosen conversion profile
before they are saved.
| Setting an output format via conversion profile | 67
...for smartphones
If you plan to export files to your smartphone you can activate a convenient conversion
profile.
1. Click Format in the statusline on the bottom of the Audials One window.
2. Select Convert and create all files in the format.
3. Set the outputformat to:
for iPhones: iPad/iPhone/iPod (AAC/MP4)
for other devices: Universal, videos for iTunes, Xbox, PS3 (MP3/MP4)
4. Click OK.
The selected conversion profile will be displayed in the status line below.
All recordings will be converted automatically according to the chosen conversion profile
before they are saved.
Custom settings
Customize a conversion profile to create an output format according to your needs.
1. Click Format in the statusline on the bottom of the Audials One window.
2. Select Convert and create all files in the format.
3. Below the dropdown list of conversion profiles select custom formats for audio and video
files.
4. Click Save to save your settings as a new conversion profile and click OK.
All recordings will be converted automatically according to the chosen conversion profile
before they are saved.
| Editing recordings | 69
Editing recordings
Tip: Auto tagging completes tags basing on tags that already exist for a file. If a song
has no useful tags so far (for example Unknown track) you should add basic tags like the
artist's and song's name.
1. Switch to any view in Media center (for example All media files).
2. Select all media files that are to be edited
Note: While the function is in operation, you may not use other Audials One functions.
Since editing thousands of songs would take awhile, it is recommended to tag large
collections over night.
3. Click > Tags from internet in the tool bar above the media list.
Audials One edits all selected files. This could take a while.
You can edit as many songs as you like. All changed files and the button will be displayed
in orange until you save the tags.
| Editing recordings | 70
Note: If you would like to prevent incomplete songs from being recorded click
Filtered to edit your filter settings. Avoiding duplicate media files
Which file would you like to How much of the song can
Note
edit? be edited?
Continuous MP3 recording in
Complete recording
the Radio view
MP3 files recorded with the Additional 60 seconds lead
Complete recording
Radio view and overrun time
All other MP3 files Complete recording
It is only possible to edit MP3
files. Convert the file to MP3
File with another format
None to enable the editing function.
(non-MP3)
See Converting media files
on page 53
Cutting a song
If you are not satisfied with the current song recording, you can use the cutting editor to edit
the recording, the fade-in or fade-out.
Restriction: It is only possible to edit MP3 files. If the button is being shown, your file
is not an MP3 file. See Restrictions for the editing function on page 71.
| Editing recordings | 72
Figure 16: Recording editor for individual songs. This figure depicts the most important
functions in the recording editor.
Name Description
Playback marker Click any spot in the audio track to set the playback position.
Note: If the button is being shown, your file is not an MP3 file. See Restrictions for
the editing function on page 71.
Figure 17: Recording editor for continuous audio recordings. This figure depicts the most
important functions.
1. Before you start: Please refer to the figure and explanations above to use the cutting editor.
2. Select the continuous recording in the Player you would like to edit.
3. Right-click the selected file and click Cut continuous recording....
The recording editor will open.
4. Edit as many songs from a continuous recording as you would like.
Each song will be saved individually and will then appear in the playback list.
5. Close the cutting editor when you are done editing.
The continuous recording remains unaffected.
| Controlling the recording and converting process | 75
Status line
The status line is located at the bottom of each view. The status line shows:
information about how many files are currently recorded and processed (summed-up for all
views together)
information about the current conversion setting
information about the amount of filtered files
information showing where output files are saved
In process
The processing list lists all files that are currently recorded, converted or queued for
processing. The processing list allows you to see and control the processing of individual
media files (for example start and stop recording, clean up the list, etc.).
Format
You can set an output format for your recordings. If you do so, Audials One will convert all
your recordings automatically.
Click Format to set an overall output format for your recordings. Setting an output format
via conversion profile
Filtered
Audials One will filter incomplete recordings and recordings with low sound quality,
depending on the current filter settings.
Click Filtered to edit your filter settings. Avoiding duplicate media files
Storage
You can set a custom standard storage. All recordings will be saved on the selected storage
automatically.
Note: Button unavailable? You can only change the standard storage when no recordings
are currently running. Stop all recording processes and try again.
Restriction: The limit applies only to the Radio view and the Music wishes view.
1. Switch to the Radio or the Music wishes view in the navigation pane, located on the left
side of the Audials One window.
2. Click Job.
| Controlling the recording and converting process | 77
Troubleshooting
When you encounter problems with Audials One, please follow the instructions below.
5. Open the support contact form at http://audials.com/contact/en and fill in the requested
information. Amongst other things:
a) Enter your Your personal Audials account username and password.
The contact form now displays your account email address. Verify that it is the same
address you used when sending the crash report in step 3 on page 78. If the address
used in the crash report differs, enter information about it in the description textfield
(e.g. "Address I used for crash report: username@example.com").
b) Enter a summary of your problem and description on how to make the problem occur.
Also add a short note telling when you send the report (e.g. "a few minutes ago", or
"yesterday").
6. Submit the contact form.
You will receive a confirmation email within a few minutes. The support team usually
answers your request within 72 hours.
The support team will guide you through the necessary procedures to fix your issue.
Tip: Crash reports help a lot to improve the stability of the software. Sending reports is
highly recommended.
Although you can provide your email address along with a report, you will usually not be
contacted after you sent a report. This is because the developers fixing a problem have all
information they need and don't require more input from your side.
To actually get help fixing a crash, or to e.g. get feedback about when a crash will be fixed,
you need to follow steps 3 on page 78 to 6 on page 79 as described above.
| Troubleshooting | 80
Figure 21: Crash reporter windows after a crash occured. Gathering information (left), and
form to submit the report (right).
| Options & Configuration | 81
Note: If you already have an account for the Audials forum, you may simply use that
account without having to create a new one.
License Information
This page describes how to handle license information and procuct activation.
Note: Please keep your license information in a safe place. We strongly suggest to print it
out, and file it with other important documents.
License Key
After ordering your product through our website, you will receive an e-mail with your serial
number and your license key. The license key is 65 characters long.
You need your license key to activate Audials One.
Activation Key
If you bought your product in a store, your product box contains a product CD and an
activation key printed on the CD envelope. The activation key is 13 digits long.
You have to provide the activation key during installing Audials One from CD.
Restriction: This option is only available for customers who purchased the software
through our website (http://audials.com) at Element5/Digital River GmbH. If you
purchased the product through other resellers, please contact those resellers for further
assistance.