Pedro Pelayo

2110 Susanna Way Crest Hill, IL 60403

Cell (630) 205-2296

OBJECTIVE

To join an organization in an executive capacity where leadership and management skills can be exercised to
improve the firm's expansion and long-term viability as a successful business concern.

SUMMARY

◊ Management and leadership experience in multi-residential property ranging from 253 to 480 units.
◊ A recognized problem-solver and troubleshooter, able to meet challenging corporate goals.
◊ Able to think independently and quickly resolve problems.
◊ Self-managing. Capable of handling unexpected situations.
◊ Ability to institute creative improvements that allow for more efficient managing of workflow.
◊ A demonstrated record of achievement, management, and responsibility.
◊ Effectively manage multiple complex tasks simultaneously.
◊ Consistently recognized as having excellent interpersonal skills, and the ability to work under pressure.
◊ Knowledge of HVAC and public relation skills.

WORK EXPERIENCE

Marquette Management, Inc., Lisle, IL. 04/2005 –06/2010

Service Manager
 Developed and implemented quality control policies, standards, and procedures.
 Analyzed and improved departmental operations.
 Completed research, documentation, and record keeping for production problems.
 Conferred with staff to outline work plan and to assign duties and responsibilities.
 Built solid management team to accommodate rapid development.
 Trained new staff in policies and procedures.
 Processed, confirmed, and posted work requests.
 Scheduled and performed preventive maintenance of auxiliary equipment.
 Skilled in troubleshooting and problem solving.
 Processed, confirmed and posted P.O’s to ensure budget accuracy
 Scheduled and supervised capital project completion
 Collaborated with entire team to exceed the budgeted NOI by 6% in 2005, 2006 and 2007
 Negotiated and inspected capital contracts to ensure that work conforms to the contract specifications

AIMCO/Dial Equities, Inc. West Chicago, IL. 05/2000 – 04/2005

Service Technician, Promoted to Service Manager in 2004
 Collaborated and negotiated with leasing agents for new rentals and supervised renovations within occupied
and unoccupied spaces.
 Coordinated labor and equipment resources ensuring all jobs were completed accurately, efficiently, and in a
quality manner.
 Created and implemented property management programs for residential properties.
 Directed and controlled the development and execution of specific construction and renovation projects.
 Developed employee performance/progress review procedures.
 Modified time lines and work schedules as needed.
  Planned construction procedures, specifications, work schedules, and material needs.
 Served as on-site supervisor for customer installations.

EDUCATION

Roberto Clemente Community High School (1988-1992)

General Studies

Coyne American Institute, Chicago, IL (1999 – 2000)

Certificate, HVAC & EPA

CAMT Certificate (2008)

Chicagoland Apartment Association

FOREIGN LANGUAGE
Fluent in Spanish

REFERENCES
Available Upon Request