Professional Documents
Culture Documents
I have a diverse background in management and customer service that can be used to meet your
company's immediate and long-term needs. With the unique perspective of a Store Manager, I
am a versatile and analytical thinker with strong interpersonal skills. I also have extensive
experience in working successfully with people and computers.
Please contact me at your earliest convenience so we may organize a brief phone conference or
possible interview. I look forward to the opportunity to discuss your open position, and how I
might fit into your organization.
Sincerely,
Sharon Sheley
Enclosure: Resume
SHARON SHELEY
3300 Needles Hwy, 218, Laughlin, NV 89029
Cellular 719-648-9221, Work 928-758-6677, Web http://SharonSheley.50megs.com,
Sharon_Sheley@yahoo.com
EXECUTIVE PROFILE
Presently I manage a retail establishment with four years of
experience. I am an accomplished manager with a history of
great achievements. I have created programs that help keep
the business running efficiently and profitable. I have
completed many different training courses in management,
business, asset protection and customer service. My strong
points are dealing with computers, numbers, paperwork,
planning, designing, training and people.
CAREER ACHIEVEMENTS
• I have excellent customer service skills. My customers know
me by name and know I strive to give them the best service
possible. A happy customer is a repeat customer.
• I took over a store that had fallen apart. I brought it back
from the negative and made it positive in a few months. My
last inventory came back at a 1.37% and the average is
2.0%.
• I have made multiple impressions on upper management
with my skills at creating functioning, but yet simple,
programs that have helped my store with areas that most
other stores suffer greatly in maintaining.
• Some of the most basic functions such as keeping
planograms set properly can be a difficult task for many in
the company I presently work in. I devised a program to
keep the more difficult planograms set properly and it has
flourished and caused other managers to run with the
program.
• I presently run a higher volume store. This requires my
constant attention and need to multi-task. The previous
store under my control was a lower volume store, which
came with many obstacles that higher volume stores manage
to hurdle over much easier. Because the sales were lower it
was difficult to keep lower percentages with shrink control.
My store maintained many of the lowest percentages on a
regional level. This means it is measured against more than
50 other stores of similar and higher volumes.
QUALIFICATION HIGHLIGHTS
• When I am faced with a difficult task I analyze the situation
and the many ways to tackle it. I devise a plan and the most
efficient way to execute. Then I train who ever will be
working with me and delegate out the smaller steps that best
suit their qualifications.
• When I was faced with under-trained people and I had a mile
long list of things that needed to be accomplished I started
first with a plan and then proper training of my employees.
• I have found my analytical skills to be a great asset. I break
everything down into their smaller tasks so achieving the
completion of the bigger task comes much easier.
• I am a perfectionist to a fault. I find I have very high
standards and when they seem difficult to achieve I devise a
plan and execute.
• Training and helping people to advance professionally is a
passion of mine. I have helped many people advance in their
careers through guidance and training. I go out of my way to
teach them how to continue their advancement on their own.
PROFESSIONAL BACKGROUND
2007 - Present Store Manager - Dollar Tree. CA & AZ
As a Store Manager I oversee anywhere from 12 to 25
employees at any given time instructing and training them to
operate a profitable business.
As the manager in charge I monitor the day to day business
and safeguard the company assets.
I plan the monthly, weekly and daily workload. Then I
delegate out the needs of the business.
It is my responsibility to interview, hire and train all of my
employees.
I place skilled orders to keep the store supplied with proper
inventory.
I handle the outside vendors and their deliveries.
• At the end of each fiscal year every store I have been in
charge of has been positive in sales.
• My ability to lead and take charge enhances my skills as an
accomplished employer.
• I found store morale to be a key source to productivity. I
devised an employee recognition award for each month
targeting important areas of the store functions.
2006 - 2007 Store Manager - Family Dollar. AZ
My responsibilities at this company were the same as Dollar
Tree. I was responsible for maintaining a profitable business,
controlling expenses and payroll.
• I took a store that had a full warehouse and a messy sales
floor. I devised a plan and made the store clean, neat and
full.
• My perseverance as a manager helped me make the store
positive in sales.
• I had a low employee turnover rate compared to most other
stores.
Relationship: Colleague
3 years
Afternoons Cellular: 626-484-2671
Work: 928-758-6677
Rick Handrich District Manager, Dollar Tree
Relationship: Colleague
3 years
Afternoons Cellular: 760-766-5239
Work: 760-344-5518
Pat McCoy District Trainer, Dollar Tree
Relationship: Colleague
1 year
Afternoons Cellular: 702-592-0413
Work: 702-458-4384
Jessie King Store Manager, Dollar Tree
Relationship: Colleague
3 years
Afternoons Cellular: 928-279-8215
Work: 928-757-0770
Angie Castro Assistant Manager, Dollar tree
Relationship: Former Employee
1 year
Afternoons Cellular: 760-412-9773
Work: 928-758-6677