Scribd Logo
Upload

Welcome to Scribd!

  • A Second Letter To Cross Country

    Uploaded by

    MarWilBee
    31 views1 page
    Dr Mark W Beech 48 Goscote Road Heath End Pelsall WS3 4LE Customer Relations Manager CrossCountry Cannon House 18 The Priory Queensway Birmingham B4 6BS 25th July 2010 Your ref: XC -0100709-BFJ Dear Rekha Chohan, I¶m writing to request that the issues I raised in my letter on the 7th of July be reviewed and responded to by a manager as they were not addressed in either of your letters. In your letter dated 21 July, which I received yesterday did not answer any of the questions in my or iginal le

    Original Title

    A Second Letter to Cross Country

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    Dr Mark W Beech 48 Goscote Road Heath End Pelsall WS3 4LE Customer Relations Manager CrossCountry Cannon House 18 The Priory Queensway Birmingham B4 6BS 25th July 2010 Your ref: XC -0100709-BFJ Dear Rekha Chohan, I¶m writing to request that the issues I raised in my letter on the 7th of July be reviewed and responded to by a manager as they were not addressed in either of your letters. In your letter dated 21 July, which I received yesterday did not answer any of the questions in my or iginal le

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    31 views1 page

    A Second Letter To Cross Country

    Uploaded by

    MarWilBee
    Dr Mark W Beech 48 Goscote Road Heath End Pelsall WS3 4LE Customer Relations Manager CrossCountry Cannon House 18 The Priory Queensway Birmingham B4 6BS 25th July 2010 Your ref: XC -0100709-BFJ Dear Rekha Chohan, I¶m writing to request that the issues I raised in my letter on the 7th of July be reviewed and responded to by a manager as they were not addressed in either of your letters. In your letter dated 21 July, which I received yesterday did not answer any of the questions in my or iginal le

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Dr Mark W Beech

    48 Goscote Road
    Heath End
    Pelsall
    WS3 4LE
    Customer Relations Manager
    CrossCountry
    Cannon House
    18 The Priory Queensway
    Birmingham
    B4 6BS
    25th July 2010
    Your ref: XC-0100709-BFJ

    Dear Rekha Chohan,

    I’m writing to request that the issues I raised in my letter on the 7th of July be
    reviewed and responded to by a manager as they were not addressed in either of your
    letters.

    In your letter dated 21 July, which I received yesterday did not answer any of the
    questions in my original letter.

    Your letter concluded that I will have to take the issue of the Unpaid Fare notice up
    with IRCAS, but as I stated in my original letter to yourselves I was unable to launch
    an appeal on the IRCAS website due to the conductor’s refusal to inform me of his
    authorisation number, I was hoping that as a result of my letter you would have been
    able to provided me with this information‽

    Your letter stated your belief that the train manger was right to confiscate my
    railcard; this does not however address why the same conductor accepted the same
    railcard as being valid before he damaged it, but invalid some twenty minutes later‽

    There were several other questions raised, that have so far been ignored including:

     Why was I told that my railcard would still have been acceptable had I paid the
    walk -up fare, but was not only
    because I was travelling on a cheaper advance ticket?
     Why the conductor was so critical of my use of Welsh place
    names, with an attitude that I found to be almost racist?
     Why did the conductor issued me with a unpaid fare notice for the journey from
    Walsall to Abercynon when it was only valid on CrossCountry Trains?
     Why did your conductor not provide me with the required information to lodge an
    appeal?

    I would still like to see these questions answered; in addition I would like to request
    a copy of the report from the train manger, along with the name and authorisation
    details of the train manger who issued the unpaid fare notice.

    I will appreciate from a competent manager a prompt response to these issues.

    Yours,

    Dr Mark W Beech

    You might also like