Emotional Intelligence: A Pathway To Successful Career

IDL - International Digital Library Of
Management & Research

Volume 1, Issue 5, May 2017 Available at: www.dbpublications.org
International e-Journal For Management And Research-2017
Emotional Intelligence: A Pathway to

Successful Career
K.A.Apoorva, Senior Faculty IT,
Jain University, Bangalore.
ABSTRACT: Emotional intelligence (EI) is the area

of cognitive ability involving traits and
Wayne Payne first contributed the social skills that facilitate interpersonal
use of term Emotional Intelligence in behavior. Intelligence can be broadly
1985. Since then emotional intelligence is defined as the capacity for goal-oriented
ruling the corporate, non- profit adaptive behavior; emotional intelligence
organizations and educational arenas as focuses on the aspects of intelligence that
well. It is the emotional intelligence that govern self-knowledge and social
drives an individual to succeed in life as adaptation.
well as lead others in positive manner.
Emotional Intelligence builds good Emotional intelligence is the ability
rapport with the people and decides the to observe, access and manage emotions.
level of ones attitude and altitude. This This plays a vital part on how we deal with
article describes about how to balance others. To know more on what is emotional
with ones own emotions to succeed in a intelligence, well tackle its four branches
workplace. that include perceiving emotions, reasoning
with emotions, understanding emotions and
INTRODUCTION: managing emotions. Perceiving emotions
Emotional intelligence (EI) is the means correctly identifying ones feelings or
ability to identify, assess, and control emotions. One need to be observant and
the emotions of oneself, of others, and of sensitive on ones facial expression and
groups. It can be divided into ability body language as these can tell us what the
EI and trait EI. Ability EI is usually other person feels without him saying a
measured using maximum performance tests word. Not all people have this ability. There
and has stronger relationships with are some who are unable to understand non-
traditional intelligence, whereas trait EI is verbal signs that may show ones feelings.
usually measured using self-report Having the ability to identify emotions is
questionnaires and has stronger relationships one of the factors in emotional intelligence.
with personality [2]. Reasoning with emotions means
determining if one need to react on the other
IDL - International Digital Library 1|P a g e Copyright@IDL-2017

persons emotions or not. Understanding 4. Empathy:

emotions is another factor in emotional Awareness of others' feelings, needs, and
intelligence. This is the ability to analyze the concerns.
perceived emotions of other person and
interpret what it means. For instance, one 5. Social-Skills:
notice that hi/her friend keeps on looking at Adeptness at inducing desirable
responses from others.
his/her watch and looks a bit worried. One
thinks of the possible reasons for this like Self-Awareness:
he/she may be waiting for someone but that High self-awareness refers to having
person has not arrived yet or his/her an accurate understanding of how you
deadline is almost up but hes not yet done behave, how other people perceive you,
with his task. The last factor in emotional recognizing how you respond to others,
intelligence is managing emotions. This is being sensitive to your attitudes, feelings,
the most important factor in emotional emotions, intents and general
intelligence. This is the ability to control communication style at any given moment
ones emotions and respond appropriately to and being able to accurately disclose this
others. Hence, Emotional Intelligence is awareness [3].
very important for all employees as it is one
of the important deciding factor for Skill Indicators:
relationship management resulting in Know when you are thinking negatively
motivation, retention, self management & Know when your self-talk is helpful
managing others. Know when you are becoming angry
Know how you are interpreting events
COMPONENTS OF EMOTIONAL Know what senses you are currently using
INTELLIGENCE [3]: Know how to communicate accurately
what one experience.
1. Self-Awareness:
Know the moments your mood shifts
Knowing one's internal states,
Know when you are becoming defensive
preferences, resources, and intuitions.
Know the impact your behavior has on
2. Managing Emotions: others [3]
Managing one's internal states, impulses,
and resources. Skills Assessment:
3. Motivation: Do you recognize your feelings and

Emotional tendencies that guide or emotions as they happen?
facilitate or reaching the goals. Are you aware of how others perceive
you?
How do you act when you are defensive?

Are you aware of how you speak to and generate initiative without external
yourself? [3] pressure [3].
Managing Emotions: Skill Indicators:

The capacity to soothe oneself, to Able to "gear up" at will
shake off rampant anxiety, gloom, despair, Able to regroup quickly after a setback
or irritability. The ability to be able to keep Able to complete long-term tasks in
an emotional perspective [3]. designated time frames
Able to produce high energy in the context
Skill Indicators: of low-enjoyment work
Able to identify shifts in physiological Able to change and stop ineffective habits
arousal Able to develop new and productive
Be able to relax in pressure situations patterns of behavior
Act productively in anxiety-arousing Able to follow through words with
situations actions [3].
Calm oneself quickly when angry
Associate different physiological cues with Skills Assessment:
different emotional states Are you persistent?
Use self-talk to affect emotional states Do setbacks set you back?
Communicate feelings effectively Can you psyche yourself up? [3]
Reflect on negative feelings without being
distressed Empathy:
Stay calm when you are the target of anger The ability to exchange information
from others [3]. on a meaningful level. Adept in skills
necessary for organizing groups and
Skills Assessment: building teams, negotiating solutions,
Do you use anger productively? mediating conflict among others, building
Can you manage your anxiety in times of consensus, and making personal connections
change? [3].
Can you put yourself in a good mood? [3]
Skill Indicators:
Motivation: Work out conflicts
Be able to channel emotions to Build consensus
achieve a goal; to postpone immediate Mediate conflict between others
gratification for future gratification; to be Exhibit effective interpersonal
productive in low interest, low enjoyment communication skills
activities; to persist in the face of frustration Articulate the thoughts of a group

Able to influence others, directly or Are you skillful in managing the emotions
indirectly of others?
- Build trust How do you know when your boss is
Make others feel good angry, sad, anxious?
Sought out by others for advice and Can you manage an angry group?
support [3]. Are you comfortable with your
feelings? [3]
Skills Assessment:
Is it easy for you to resolve conflict? DEVELOPING EMOTIONAL
How well do you give criticism? INTELLIGENCE IN WORKPLACE:
Are you a good listener?
Do you frequently praise people? [3] When people are working at a
common place , emotions will play a
Social skills: role.
Being aware of other people's
Dont bring your personal
feelings and emotions; being able to listen to
problems to work is one variation of the
their feelings; being able to help others deal
argument that emotions are inappropriate
with their feelings and emotions in
in the workplace.
productive ways and assist them in
increasing their awareness about their own Developing EI in the workplace means
impact on others [3]. acknowledging that emotions are always
present, and doing something intelligent
Skill Indicators: with them.
Able to accurately reflect back to others
the feelings they are experiencing People derail because of classic
Stay calm in the presence of others' emotional failings, not the lack of
distressful emotions technical skills [4]
Recognize when others are distressed
CONSEQUENCES OF NOT HAVING
Able to help others manage their emotions
GOOD EI [6]:
Be perceived by others as being empathic
Able to engage in intimate conversations Relationship Problems
with others
Able to manage group emotions Relationship Problems
Detect incongruence between others'
Rage in the Workplace
emotions and their behavior [3].
Poor decision making capability
Skills Assessment:

Failure to advance in career and successful career. Your attitude

determines your altitude.
Development of Stress
Be a diamond which is just a piece of
EMOTIONAL QUOTIENT (EQ) charcoal that handles stress exceptionally
VERSES INTELLIGENCE QUOTIENT well.
(IQ):
REFERENCES:
Emotional Intelligence explains why
in-spite of equal intellectual capacity, 1.http://psychology.about.com/od/personalit
educational background, training or ydevelopment/a/emotionalintell.htm
experience some people excel while others
of same calibre and high educational degree 2.http://en.wikipedia.org/wiki/Emotional_int
lag behind. Emotional Intelligence is the elligence
dimension of intelligence responsible for our
ability to manage ourselves and our 3. http://www.citehr.com/110184-emotional-
relationship with others [7]. intelligence-problem-solving.html
Hence IQ gets oneself to the entry door but 4.http://psychology.about.com/library/quiz/b

EQ gets oneself throughout the life. l_eq_quiz.htm
TIPS TO CONTROL EMOTIONS: 5.http://en.wikipedia.org/wiki/Theory_of_m

ultiple_intelligences
Take 30 belly-breaths
6. The Role And Importance Of Emotional
Get good knowledge Intelligence In Knowledge Management,
Svetlana Lazovic, International School for
Redirect your mind
Social and Business Studies, Slovenia
Dont forget to eat
7.http://www.ted.com/conversations/21687/
Ask yourself: is this useful? emotional_intelligence_vs_inte.html
Observe the feeling
Stay in the present
Find good ways to relax
CONCLUSION:
Hence I like to conclude, by

controlling our emotions one leads a happy


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IDL - International Digital Library Of

Management & Research

International e-Journal For Management And Research-2017