Visual Management in the KAIZEN Process

Why?
What is
Visual
Management?

Visual
Visual
workplace
Management

Benefit
Goals
 Why we need Visual Management?

Human beings collect information via:

83% the eye

11% the ear

3,5% sense of smell

1,5% sense of touch

1% sense of taste
 What is Visual Management?

Visual Management is displaying information

Visual Management helps us...

...to depict: to show and control processes: to identify and mark:

- Parameters - Hazards
- Trends - Reference Points
Best in class
- Strategic data - Standards
- etc.
Target Level 2

Audit Audit
Standards
MAX
MIN
5S PSS
Audit
Process-
MUDA mapping

Level 1 Level 3

Start
 Goals of Visual Management

Visual management of strengths and weaknesses Portrayal of structures and processes

MAX
MIN

Indication of trends and actions taken Establishment of visual standards for practical work
 Self responsibility through Visual Management

For example: Gives feedback.. Results:

Positive - high efficiency - motivates
Data - good quality we are on the - creates pride
- low absenteeism right track - increases confidence

For example: Gives signals.. Causes:

Negative - high rejects - embarrassment
Data - losses for actions to be - leads to change or
- customer complaints taken improvement
 Summary Priorities

Visual Management helps us in the area of:

Portrayal and
comparison
of data

Identification
of deviations

Problem
identification

Status of the
equipment

Structures and
relationships
Visual Workplace
Visual Thinking
 Visual Workplace
A Visual workplace is a..

Self ordering

Self explaining

Self regulating and

Self improving work environment

where what is supposed to happen

does happen

On time

Every time

Day or night

because of VISUAL SOLUTIONS

 I-Driven Change

The Visual Thinker

Question 1:
What do I need to Know?

Question 2:
What do I need to share?
 The Need to Know
Value-Add Employees
 What am I supposed to run next?
 Where is the fixture for the next
changeover?
 When is this claim report due?
 Who runs the session this week?
 I found the fixture now how do I do
the changeover
These are plain questions that deserve
plain and speedy VISUAL answers
Supervisors / Managers
 Where is the material weve been
waiting for?
 When will those sub-assemblies be
ready?
 Whos on leave today?
 How many pins are left?
 The Need to Share
Value-Add Employees Supervisors / Managers
 Where the parts I just ran are now  Where I will be this afternoon
located  What parts get worked on next
 What I am working on now  When the new parts will arrive
 When I will need the report  What revisions were made
 Who will run this weeks session
 How many rooms are available
 How many I-Vs were administered this
morning

The need-to-share exists at every

organizational level. Used repeatedly,
its application completes the need for
VISUAL answers, enterprise-wide.
 Evolution of the I
Phase - I Phase - II

Co-dependent Victim Independent Inter-dependent Pro-

of the system Individual Contributor active team member

What do I Need What do I Need

to Know? to Share?

I am in How may I
control of help you?
my corner of
Weak I the world
Strong I Unified I
Victim Mind
Passive Pride Mind Team Mind
Reactive Active Pro-active
Combative or Confident Altruistic
Indifferent Self-sufficient Service-minded
 Standards

Procedural Technical Error Free

Standards Standards Output
Information Deficits

Information Deficit

Profit
 The Cycle of Visual Thinking
Info
2
Deficit

1 Notice the Motion

5 Translate that Answer Ask the un-answered

into a Visual Device 3
Core Question (S)

Determine Where You Want

to Find that Answer Next
4 Time You Need It
Implementation Pathway

5. Visual Guarantees

4. Visual Controls

3. Visual Metrics

2. Visual Standards

1. Visual Order
 The Ten Doorways
1 2 3 4 5
Executive Material Handlers
Engineers Planners Managers Planners
Associates
Supervisors Supervisors Supervisors Engineers
Visual Orders Visual Metrics Supervisors
Visual
Visual Visual Displays & Problem Visual Controls &
Standards
Inventiveness Solving Visual Pull
Systems

Which to Open When?

6 7 8 9 10
Engineers
Quality Multi-Dept
Maintenance Support Staff Special Team
Technicians Examiners

Visual Visual LEAN Macro-Visual Exam-Awards

Visual Machine
Guarantees Office Environment Process
 1

Associates

Visual Orders
Visual
Inventiveness
 Visual Standards

2
Engineers
Supervisors

Visual
Standards
 3
Planners
Supervisors

Visual Displays
 Visual Metrics
Data Management System

4
Executive
Managers
Supervisors
Visual Metrics
& Problem
Solving
 Visual Control

5
Material Handlers
Planners
Engineers
Supervisors
Visual Controls &
Visual Pull
Systems
 Visual Guarantees

6
Engineers
Quality
Technicians

Visual
Guarantees
 7

Maintenance

Visual Machine
 8

Support Staff

Visual LEAN
Office
 9 10

Special Team Multi-Dept Examiners

Macro-Visual Environment Exam-Awards Process

The Visual LEAN Alliance

Visual

Lean
You Wont Get LEAN
until you get VISUAL!!