Contractor Health, Environment and

Safety Management
NMA SBU Standardized OE Process

Approved 27 October 2005

NMA SBU Endorsed 01 March 2006
NMA SBU Revision Endorsed 01 September 2007
Version 2.0
2005 by Chevron Corporation

This document contains proprietary information of Chevron Corporation. Any use of this document
without express, prior, written permission from Chevron Corporation and/or its affiliates is prohibited.
 NMA SBU/GU Contractor HES Management

Contractor HES Management (CHESM)

Contents
1.0 Process Overview .......................................................................................................................... 1
2.0 Procedures ..................................................................................................................................... 3
3.0 Resources, Roles and Responsibilities .......................................................................................... 7
4.0 Measurement and Verification .................................................................................................... 11
5.0 Continual Improvement .............................................................................................................. 13
6.0 Document Control Information ................................................................................................... 13
7.0 Document List ............................................................................................................................. 13

1.0 Process Overview

1.1 Purpose and Objectives

The purpose of the Contractor Health, Environment and Safety Management (CHESM) process
is to establish clear accountabilities, ensure active engagement of contractors, and provide a
consistent CHESM program to eliminate health, environment and safety (HES) incidents and
injuries among contractors.

1.2 Scope
A contractor is defined as any company or individual that is under contract, subcontract or
purchase order that performs work or provides services to or for Chevron.

1.2.1 Operational Control

This process applies to all contractors working within the operational control of Nigeria Mid-
Africa Strategic Business Unit (NMA SBU). Operational control in the Operational Excellence
(OE) context applies when the company has the authority to introduce and implement the
expectations of its operational and environmental, health and safety management system at the
facility.
Contractor employees working on NMA SBU premises are within NMA SBU operational
control. NMA SBU premises are locations, equipment, activities or projects that are owned,
operated, leased or controlled through rights secured by NMA SBU or its joint ventures or
consolidated subsidiaries.
Contractor employees working outside of NMA SBU premises are generally not within
operational control, unless their hours worked and incidents are reported under the NMA SBU
organizations HES statistics or specifically declared to be within NMA SBU operational
control. To facilitate clear understanding of when NMA SBU has established operational
control at a facility outside NMA SBU premises, a NMA SBU Hours Work and Incident
Report Agreement Form must be completed and submitted to the Lekki Loss Prevention Group.

This process is not intended to be applied for personal service contractors (one-person
contractor firms or individuals directly contracted by Chevron).
The attached NMA SBU CHESM Operational Control Diagram provides further description
of the interpretation of operational control in the context of OE processes. This diagram was
developed by the CIEP Incident Investigations and Reporting Community of Practice in

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alignment with Chevrons Operational Excellence Data Requirements and Definitions and
the CHESM process scope.

1.2.2 Sub-Contractors
For the purpose of this CHESM process, subcontractors are considered part of the contractor
workforce; therefore, this process does apply to subcontractors. However, it is the responsibility
of the main contractors to ensure that their subcontractors are evaluated and meet the process
requirements.

1.2.3 Risk-Based Approach

This process applies to all contractors within NMA SBU operational control; however, resource
allocation for process implementation and management should be prioritized to those
contractors performing high and medium risk work.
Some procedures within this process are designed for contractors performing high or medium
risk work and are not required for contractors performing low-risk work. Details about the
applicability of each procedure are provided in the procedure documents.
The risk classification of work associated with the individual contract shall be determined by
using the NMA SBU CHESM Risk Classification of Work Associated with Contracts matrix.
This tool is aligned with the tool used by the GU Risk Management process.
Contracts classified as performing low-risk work generally meet the following criteria:
Unlikely occurrence of moderate-level safety incidents during the life of the contract
Seldom occurrence of minor-level safety incidents with no previous record of this type
of safety incident for this type of contract.

1.3 OE Expectations Met

This process meets OE Expectations Element 6: Third-Party Services, which is listed below:
Systematically address and manage contractor conformance to Operational Excellence.
6.1 A process is in place to ensure that third-party service suppliers perform to safety,
health, environment and reliability requirements consistent with those required of company
employees when working on company property and when providing services for the
company off company property.
6.2 A Contractor Safety Management (CSM) program is in place that clearly establishes
accountabilities and includes engagement of contractors and written contractor safety
management processes. The program shall include:
identification of company contract owners (or management sponsors) accountable
for each contract
active engagement of contractors in implementing and improving the CSM program
a contractor evaluation and selection process which addresses safety performance
periodic evaluation of contractor safety performance and assessment of the CSM
program

1.4 Global Upstream Requirements

To comply with this process, SBUs shall meet the following GU requirements:
1. Each SBU shall maintain a CHESM Leadership Team (CHESM-LT) designed to ensure
effective operation of the CHESM process..
2. Contracts shall be assigned a Contract Owner who is accountable for HES performance
of the contract. Similarly, SBUs shall identify a management representative of each
contractor firm (Contractor Management Representative) who has authority for the
contractor firm represented.

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3. A set of key performance indicator targets for each high and medium risk contract shall
be established and monitored and agreed to by the Contract Owner and the Contractor
Management Representative.
4. Contractor engagement activities designed to build HES culture for all levels of
contractor personnel shall be established, conducted and monitored.
5. Each contractor considered for selection shall be assigned an HES rating based on the
scope of services as specified in the contract(s) according to the qualification procedure.
Selection of contractor shall include consideration of the contractor's current HES rating
and capability.
6. An SBU standard HES exhibit outlining HES expectations shall be included in each
contract. This SBU HES exhibit shall be aligned with the Global Upstream standard
HES Exhibit.
7. Pre-job activities shall be held before the start of work to ensure that contractors have
the appropriate procedures, risk identification and mitigation plans in place.
8. Interim contractor performance review shall be conducted at a minimum annually for
high and medium risk contracts, or more frequent if significant events warrant review.
9. End-of-contract HES performance evaluation shall be completed for every contract
within one month of the end of the contract period.

1.5 Linkages to Other OE Processes

CHESM is linked to these OE processes:
Incident Investigation and Reporting
Emergency Management
Behavior-Based Safety
Risk Management
Motor Vehicle Safety
Permit to Work
Leadership Accountability (to be developed)

1.6 Precedence of Local Regulatory Requirements

Local regulatory requirements shall take precedence in the event of a conflict between CHESM
Process requirements and local regulations.

2.0 Procedures

2.1 Overview
In alignment with the Chevron Contractor Safety Management Guidance Document, the
procedures within this CHESM process are structured as follows:
Leadership roles and accountability
Active contractor engagement
Business planning
NMA SOP 103Evaluation and selection
Pre-job review
Work in progress
End-of-contract evaluation

2.2 Details
Each section below links to a document or procedure related to CHESM.

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2.2.1 Leadership Roles and Accountability

Title: NMA SBU CHESM Leadership Roles and Accountability Procedure
Description: Required. This procedure consists of two sections:
Contractor HES Management Leadership Team (CHESM-LT)
Assign a Contract Owner for each contract
The CHESM-LT is a leadership team whose primary function is to ensure
effective implementation of the CHESM process and to promote leadership
behaviors for achieving an improved contractor HES performance.

The NMA SBU CHESM-LT shall conduct its meetings on a regular basis, at least
once per quarter. Subjects to be addressed in the meetings are listed in the
procedure.
A Contract Owner is a Chevron employee who is assigned to specific contract/s
to ensure that the HES aspects of those contracts are properly managed. The
Contract Owner shall be held accountable for the HES performance of the
assigned contract. Responsibilities of Contract Owners are listed in the linked
procedure.
Each contracting firm shall identify a management representative who shall be
the primary contact person for the Contract Owner. This Contractor Management
Representative shall be an individual who has commercial authority for the
contractor firm represented.
Within the NMA SBU, the Contract Owner is accountable for this process but
can identify and designate a representative to assist with the implementation of
this process.

2.2.2 Active Contractor Engagement

Title: (there is no separate document)
Description: The objectives of the contractor engagement activities are the following:
Ensure that contractors are working toward the same HES goals as Chevron
incident- and injury-free operations
Ensure that contractor management takes ownership in communicating and
implementing applicable HES procedures
Create an environment for two-way communication by engaging multiple
levels of contractor personnel from management representatives to the
personnel doing the work so that the NMA SBU and its contractors have
an open dialogue and can effectively address issues as necessary.
Contractor engagement activities shall be conducted throughout the NMA SBU
interaction with a contractor prior to the start of work, during work in progress
and after completion of the contract.
These engagement activities are listed in the NMA SBU CHESM Contractor
Engagement Activity Table. Further description about each of these activities is
provided in the procedures 2.2.4 through 2.2.7 listed below.

2.2.3 Business Planning

Title: NMA SBU CHESM Business Planning Procedure
Description: Recommended. The business planning procedure ensures that HES considerations
are included as part of the annual contract planning process. This step ensures
early identification of potential HES issues and puts a plan in place to address
them.

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Contract Owners and the Strategic Procurement and Contracts Manager, assisted
by the HES Manager, are responsible for the business planning procedure.

2.2.4 Evaluation and Selection

Title: NMA SBU SOP 103 - CHESM Contractor Evaluation Procedure
Description: Required. The purpose of the NMA-specific contractor evaluation procedure is to
gauge contractors ability to meet Chevrons HES performance and process
expectations. This departs from the GU process in order to accommodate
Nigerian content rules. Contractor evaluation consists of evaluating the
Contractors HES capabilities, drafting a Mitigation Plan with recommendations
for closing any gaps identified in the Contractors HES Management System,
then working closely with the Contractor to ensure these gaps are closed.
Every contractor considered for selection shall complete the NMA SBU CHESM
HES Evaluation Questionnaire.
The evaluation questionnaire response of each individual contractor is valid for
no longer than three years. Specific for contractors providing service for high-risk
work, the evaluation questionnaire data shall be updated every two years.
Mitigation plans will be developed for all deficiencies identified during the
evaluation process and tracked for closure on the Contractor Evaluation
spreadsheet.
Individual contractors shall be assigned a HES rating of A, B, C, D or F. The
HES rating shall be determined by the NMA SBU Contractor HES
Representative based on the following components:
HES evaluation questionnaire
HES interim reviews
Field inspections
End-of-contract evaluations
For those contractors who are new to NMA SBU and do not have any previous
data, the HES evaluation questionnaire shall count for 100 percent of the
evaluation scoring to determine the HES rating. Further detail about this HES
rating is provided in the procedure document.
The NMA SBU Contract HES Exhibit and additional specific HES requirements
and metrics agreed upon by the company and contractor shall be communicated
to the contractor management representative and included in the signed contract
document.
The Strategic Procurement and Contracts Manager in interaction with Contract
Owners and assisted by the NMA SBU Contractor HES Representative is
responsible for this procedure.

2.2.5 Pre-Job Review

Title: NMA SBU CHESM Pre-Job Review Procedure
Description: Required. The pre-job activities are intended to ensure that contractors have the
necessary procedures, risk identification and mitigation plans in place, before
work starts, in order to do the work safely. Pre-job activities consist of the
following elements:
Pre-job meeting
Project/Job safety plan
Pre-mobilization review
New contractor orientation program
Site-specific orientation

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The Contract Owner or designee is responsible for the completion of NMA SBU
CHESM New Project/Job Checklist and approval by operations.

2.2.6 Work in Progress

Title: NMA SBU CHESM Work-In-Progress Procedure
Description: Required. The purpose of the work-in-progress activities is to ensure the
following:
Contractor implementation of the HES processes and plans as written in the
contract HES exhibit and as discussed during the pre-job activities
Ongoing communication between Chevron and contractors at various levels
of the organizations
Cooperation between Chevron and contractors for continuous improvement
and in dealing with unforeseen or emerging issues
If done correctly, these activities will reinforce HES culture among the workforce
and build shared ownership between Chevron and contractor firms for achieving
incident-free operations.
Work-in-progress activities consist of the following elements:
Interim reviews
Field inspections
Management field visits
Joint safety meetings
Tailgate/Toolbox meetings
Contractor forums
Contractor improvement team
The Contract Owner or designee and Contractor Management Representative is
responsible for this procedure.

2.2.7 End-Of-Contract Evaluation

Titles: NMA SBU CHESM End-Of-Contract Evaluation Procedure
Description: Required. The purpose of the end-of-contract evaluation is to formally review the
HES performance and practices of a contractor throughout the contract and to
capture lessons learned and best practices for improving HES performance of
future work and future contractor selection. In addition, the contractor
performance data shall be used to update the contractor evaluation database.
The Contract Owner, with participation of the Strategic Procurement and
Contracts Group Representative, is responsible for this procedure.

2.2.8 Training
Title: NMA SBU CHESM Training Material
Description: All leaders in NMA SBU who have a contractor workforce in their work unit and
all HES and contract/supply chain personnel dealing with third-party services
shall be required to go through a training session to ensure understanding of this
process and its requirements. NMA SBU specific training materials will be
provided by the NMA SBU OE/ HES Group and additional support materials
may be provided to the GU CHESM Community of Practice.

2.2.9 Glossary
Title: NMA SBU Glossary of CHESM Terms

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Description: This document contains definitions for the major terms used in the CHESM
process.

3.0 Resources, Roles and Responsibilities

Table 1: Key Process Roles

Role Name Title

GU CHESM Process Dave Connor GM Procurement, GU HQ

Sponsor:

GU CHESM Process Cynthia Roger

Advisor:

NMA SBU CHESM Process Supo Shadiya Director CNL /NNPC JV Operations
Sponsor:

NMA SBU CHESM Process Sola Oyetade Team Lead Contractor Safety
Advisor:

The following table outlines the roles and responsibilities associated with this process.
Table 2: Responsibilities and Competencies

Role Responsibilities Competencies

GU CHESM Serve as GU-wide advocate of the
Process process to ensure that it is
Sponsor understood and used as designed
within the SBUs
Advise the Approval Board on any
exceptions requested to this
process
Conduct an annual review of
process effectiveness and
efficiency within GU
Fluency in the Operational
Excellence Management System
Ability to provide vision and strategic
direction
Understanding of the CHESM
process
Understanding of the components of
the OE process model

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Role Responsibilities Competencies

GU CHESM Be fluent in the CHESM process Extensive experience and knowledge
Process Advisor Manage the CHESM Community of the CHESM process
of Practice, including facilitate the Facilitative leadership skills
mentoring and coaching among the Analytical and planning ability
SBU Process Advisors Understanding of continual
Assure the development and improvement
availability of Process SMEs and Understanding of the OE process
other necessary resources to model components
support the process
Evaluate the results of the SBUs
review and audit of process
effectiveness
Evaluate SBU metrics, perform
trend analysis across GU and
report on SBU performance
Develop and implement an annual
audit plan. Audit the SBUs against
their implementation plans and
against the process requirements
Facilitate changes in process
design to enhance effectiveness,
including obtaining necessary
governance approvals
Evaluate the design of the process
at least every three years and
update if necessary
Benchmark GU against other
internal organizations, competitors,
and top performers in other
industries
Identify emerging issues related to
the process
Ensure that this OE process is kept
current
Provide subject matter expertise
Conduct performance reporting
and trend analysis GU-wide
Facilitate GU-wide changes in the
process or technology

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Role Responsibilities Competencies

NMA SBU / Serve as an advocate of the process Fluency in the Operational
CHESM with the SBU and asset Excellence Management System
Process management to ensure that it is Ability to provide vision and strategic
Sponsor accorded the appropriate priority direction
and receives funding, personnel Understanding of the Contractor HES
and other resources Management Process
Ensure that process effectiveness Understanding of the components of
and efficiency are measured and the OE Process Model
verified at least annually
Allocate resources to operate and
improve the process
Be accountable for progress on the
Continual Improvement Plan
Coordinate with other OE process
sponsors within the NMA and link
with the NMA SBU business plan
NMA SBU / Coordinate and lead the CHESM Extensive experience and knowledge
CHESM process of the CHESM process
Process Advisor Ensure that this OE process is kept Facilitative leadership skills
current Analytical and planning ability
Standing member of the NMA Understanding of continual
SBU CHESM LT improvement
Control the CHESM process Understanding of the OE Process
documentation and records Model components
Provide subject matter expertise
and process training as necessary
Coordinate or support process
measurement and verification
Develop and implement the
Continual Improvement Plan
Conduct performance reporting
and trend analysis
Lead/facilitate bi-annual review of
CHESM process
Coordinate/facilitate quarterly
safety forums and annual
contractor recognition forum.
Liaise with NAPIMS and other
business partners to gain support
for CHESM.
Share best practices and lessons
learned with other GU Process
Advisors

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Role Responsibilities Competencies

Contract Owner Ensure that HES requirements of Understanding of the CHESM
the contract are properly managed process
Set and communicate annual key Understanding of contract and
performance target agreed by the compensation terms, and contractual
contractor management incentives applicable to his/her
representative assigned contracts
Ensure that the contractor
evaluation and selection is
completed
Ensure that necessary pre-job
activities are completed prior to
start of work
Ensure work-in progress and
evaluation activities are completed
as required
Participate as necessary in
CHESM activities including
planning, evaluation, selection,
pre-job reviews, work-in-progress
activities and evaluations
Share best practices and lessons
learned with other Contract
Owners.
Strategic Manage the contractor evaluation Understanding of the CHESM
Procurement and selection process process
and Contracts Work with Contract Owners to Understanding of contracting
Group Manager ensure that HES requirements of processes
active contracts are properly
managed
Ensure update and maintenance of
contractor evaluation database.
Engage NAPIMS in the process
and send evaluation reports to
NAPIMS.
Contract Owner Work with Contract Owner in Understanding of the CHESM
Designee setting and managing key process
performance target
Participate in pre-job meetings and
project/job safety plan review
Ensure pre-mobilization review
and contractor orientations are
completed prior to start of work
Participate in interim field reviews,
management field visits, and field
inspections.

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Role Responsibilities Competencies

SBU Contractor Assist Strategic Procurement and Understanding of the CHESM
HES Specialist Contracts Manager on contractor process
evaluation and selection activities,
including determining contractors
HES rating
Assist Contract Owner in pre-job
and evaluation activities including
site visits and verification
Assist Contract Owner or
designate in work-in-progress and
post work evaluations.
Provide counsel to Contract Owner
or designee in conducting work-in-
progress activities.
Area/Group Assist Contract Owner in pre-job Understanding of the CHESM
HES and evaluation activities including process
Representatives site visits and verification
Assist Contract Owner or
designate in work-in-progress and
post work evaluations.
Provide counsel to Contract
Owner or designee in conducting
work-in-progress activities.

Some roles associated with the CHESM process vary in involvement for the individual
procedures. To provide a summary view of these different roles and responsibilities relative to
each procedure, a NMA SBU CHESM Roles and Responsibilities Matrix is provided in the
NMA SBU - CHESM Support Materials folder.

4.0 Measurement and Verification

4.1 Measurement
The following metrics shall be tracked to determine that the CHESM process is effective in
meeting its stated purpose. Measures shall include the following:

4.1.1 Leading Measures

Percentage of contracts having active contractor engagements
The calculation formula is as follows:
(Number of contracts where engagement activity is occurring) /
(Total number of active contracts)
This is a composite measure that is intended to capture leading indicators of the key
requirements of CHESM process. For a contract to be counted as meeting engagement
activity requirements, it shall meet the following:
A Contract Owner has been assigned
A HES evaluation has been conducted
The NMA SBU Standardized HES exhibit is included in the signed contract
An annual key performance target has been set and communicated to the
contractors management

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Pre-job activities have been completed prior to the start of work

Interim performance reviews are conducted as per the required frequency
Field inspections are conducted as per the required frequency
End-of-contract evaluations are conducted when due
Completion of each of these key engagement activities shall be tracked for each
contract. These activities are aligned with the key responsibilities of the Contract
Owner, and the NMA SBU CHESM Contract Owner Key Responsibilities Log may
be used for tracking the completion of those activities.

Percentage of contracts using A- or B-rated contractors

The calculation formula is as follows:
(Number of active contracts having A or B rated contractors) (Total
number of active contracts)
The purpose of this metric is to measure the use of highly qualified contractors
compared to the overall number of contractors used within the NMA SBU
organization. The objective is to have as many as reasonably practical of the
contractors used by NMA SBU organizations either A or B rated contractors. The HES
rating of contractors is defined in detail in the NMA SBU CHESM Contractor
Evaluation and Selection Procedure.

Percentage of D & F rated Contractors moving to A, B or C rating

The purpose of this metric is to measure how well developed mitigation plans are
closed and how effective the plan is in improving contractor HES performance within
the NMA SBU organization

4.1.2 Lagging Measures

Contractor Total Recordable Incident Rate (TRIR)
Contractor Days Away From Work Rate (DAFWR)
Contractor Motor Vehicle Crash Rate (MVCR), if applicable

4.2 Verification
The following steps shall be conducted to verify process performance.

4.2.1 Review of Process Effectiveness

The NMA SBU CHESM Process Sponsor and Process Advisor shall review and verify that all
parts of the CHESM process are effective in fulfilling relevant OE expectations and the
CHESM process purpose. The internal review shall be performed at least annually. The review
should cover the subjects listed in the NMA SBU CHESM Quality Fitness Review (QFR).

4.2.2 Audit of Process Effectiveness

The NMA SBU CHESM Process Sponsor and NMASBU CHESM Process Advisor shall verify
adherence and identify non-conformance to the CHESM process as designed and documented.
A documented audit of the CHESM process shall occur at least once every two years and shall
be based upon documents and records. A NMA SBU CHESM Quality Fitness Review (QFR)
is provided to assist with these audits.

4.2.3 Continual Improvement Plans

Process gaps, non-conformance and improvement opportunities identified from sections 4.2.1
and 4.2.2 shall be summarized and used to assist in building continual improvement plans.

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5.0 Continual Improvement

The following shall occur to improve the OE process.

5.1 Gap Analysis

The NMA SBU Process Sponsor and Process Advisor shall prioritize CHESM process
performance gaps, non-conformities and unfulfilled OE expectations which are identified as
part of the OE process measurement and verification step. Consider GU directives, risk,
resources and other NMA SBU /factors. Combine and prioritize improvement opportunities for
all OE processes.

5.2 Linkage to Annual Business Plan

NMA SBU shall have an annual continual improvement plan that is based upon gaps identified
during the measurement and verification of the process. An example NMA SBU - Continual
Improvement Plan Template has been developed.

5.3 Contents
The continual improvement plan for OE processes shall identify the following:
Improvement opportunities and gaps to be closed
Resources required
Responsible person(s)
Timing and milestones for improvements

6.0 Document Control Information

Table 3: Document Control Information

Description GU Common SBU-Specific

Approval Date 27 October 2005 01 March 2006

Next Revision Due 27 October 2008 01 March 2009

Control Number Optional

Table 4: Document History

Version Number Date Notes

1.0 27 October 2005 Initial release

1.0.1 01 March 2006 NMA SBU Specific Language

7.0 Document List

This is a complete list of the documents referenced in this process. They are grouped for the
convenience of locating the references.

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Table 5: Document List
Procedure/Attachment Title
NMA SBU Hours Worked and Incident
Report Agreement Form
NMA SBU CHESM Operational
Control Diagram
Contractor Safety Management Guidance
Document
NMA SBU / GU CHESM Leadership
Roles and Accountability Procedure
NMA SBU / GU CHESM Contractor
Engagement Activity Table
NMA SBU / GU CHESM Business
Planning Procedure
NMA SBU / GU CHESM Contractor
Evaluation and Selection Procedure
NMA SBU / GU HES Evaluation
Questionnaire
NMA SBU CHESM Mitigation Plan
Tracking Table
NMA SBU / GU Contract HES Exhibit
NMA SBU / GU CHESM Pre-Job
Review Procedure
NMA SBU CHESM New Project/Job
Checklist
NMA SBU / GU CHESM Work-In-
Progress Procedure
NMA SBU / GU CHESM End-of-
Contract Evaluation Procedure
NMA SBU / GU Glossary of CHESM
Terms
NMA SBU / GU CHESM Roles and
Responsibilities Matrix
NMA SBU CHESM Support Materials
NMA SBU / GU CHESM Contract
Owner Key Responsibilities
NMA SBU / GU CHESM Quality Fitness
Review (QFR)
Continual Improvement Plan Template
File Name
NMA SBU CHESM Operational Control Diagram
NMA SBU CHESM Risk Classification of Work Associated
with Contracts
Contractor Safety Management Guidance Document
NMA SBU CHESM Leadership Roles and Accountability
Procedure
NMA SBU CHESM Contractor Engagement Activity Table
NMA SBU CHESM Business Planning Procedure
NMA SBU CHESM Contractor Evaluation and Selection
Procedure
NMA SBU CHESM HES Evaluation Questionnaire
NMA SBU -- CHESM Mitigation Plan Tracking Table
NMA SBU Contract HES Exhibit
NMA SBU CHESM Pre-Job Review Procedure
NMA SBU CHESM New Project/Job Checklist
NMA SBU CHESM Work-In-Progress Procedure
NMA SBU CHESM End-Of-Contract Evaluation Procedure
NMA SBU Glossary of CHESM Terms
NMA SBU CHESM Roles and Responsibilities Matrix
NMA SBU - CHESM Support Materials
NMA SBU CHESM Contract Owner Key Responsibilities Log
NMA SBU CHESM Quality Fitness Review (QFR)
NMA SBU - Continual Improvement Plan Template
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