G&P Campus

Service Booklet for EMERALD WATERWAYS

Restaurant/Bar Steward/ess

G&P Campus
Your Success Our Goal!

Your G&P Campus Training Team

 Welcome to the 2017 Season on one of our
EMERALD WATERWAYS SHIPS!

This service booklet is intended to give you a little insight into

your work on board. This is an excerpted from the
EMERALD WATERWAYS Standard Manual (ESM),
which you will find on board.

Enjoy reading and if you ever have any questions,

ask your colleagues and your Restaurant/Bar Manager,
they will be happy to assist you.

We wish you a great time!

Never stop learning, because life never stops teaching!

TABLE OF CONTENT

Page 3 Setup

Page 4 Service Steps

Page 5 Daily Routine & Special Events

Page 6 Pool and Pool Events

Page 7 Job Description

Page 8 Side Jobs

G&P Cruise Hotel Management GmbH by G&P / Season 2017 2/8

 SETUP REFLECTION DINNING ROOM EW

Breakfast Setup

Lunch Setup

Dinner Setup

G&P Cruise Hotel Management GmbH by G&P / Season 2017 3/8

 SERVICE STEPS EW

The purpose of the service steps is to ensure a consistent standard, which reflects
the professionalism and the etiquette of all G&P employees.

There are few basic steps to be followed, e.g.:

1. Meet and Greet

The guests are met at the table; eye contact, be friendly and hospitable.

2. Assist with chair and napkin service

The chair is pulled from the table, offered to the guest and napkin is placed
in their lap.

3. Introduction (name), food and wine menu

Good evening ladies and gentlemen. My name is and I will be your waiter for todays
dinner.

I would like to draw your attention to the menu and the wine recommendation. Please take
your time to look over the menu and I will take your order shortly.

Todays chef recommendation is.

I will be back in no time to assist you with your choice.

4. Water service
Guests are offered a choice of still or sparkling mineral water or tap water.

5. Wine service
The daily-recommended wines are stated on the menu. The waiter presents
both wines (white and red wine) at the table. At the same time, the waiter
gives a short explanation about the wine including name, region, grape and
taste. After that, the wine has to be poured into the corresponding glass.

G&P Cruise Hotel Management GmbH by G&P / Season 2017 4/8

 DAILY ROUTINE AND SPECIAL EVENTS EW

Each particular part of the services offered onboard, follows a procedure, which
covers the respective service time. Your Restaurant/Bar Manager will provide you
on board with detailed information.

Daily Routine

- Breakfast Service
- Lunch Service
- Regular Dinner Service
- Welcome Buffet Service
- Gala Dinner Service
- Light Breakfast / Lunch
- Tea Time

Special Events

- Special Cabin Services

- BBQ On The Deck
- Goulash Soup
- Cooking Show
- Galley Tour
- Extended Lunch
- Anniversary
- Birthday
- Wine Tasting
- Crew Parade
- Captain`s Table Service

G&P Cruise Hotel Management GmbH by G&P / Season 2017 5/8

 POOL AND POOL EVENTS EW

Daily Routine
- Pool Set-Up
- Pool Coffee station
- Pool Water Station
- Pool News Papers
- Pool and Sun deck check round

Special Events
- Embarkation Cabin Set-Up
- Room Services
- Movie Night
- Concert Night
- River View Club

G&P Cruise Hotel Management GmbH by G&P / Season 2017 6/8

 JOB DESCRIPTION EW

Main Tasks
- Manage a restaurant station of 45 to 50 guests, together with another
Restaurant/Bar Steward/ess
- Serving drinks and meals in a professional way
- Active sales of beverages in the restaurant and bar, incl. the sundeck
- Wine recommendations
- Friendly and competent guest service according to ESM standard
- Setup of tables according to ESM standards
- Polish cutlery and glasses
- Assistance with the preparation of inventories
- General & weekly cleaning work in the restaurant and bar
- Adherence to cleanliness and hygienic regulations in compliance with
HACCP and G&P standards
- Compliance with the waste concept
- Assistance in shredding glass garbage
- Careful handling of all food, the entire inventory, as well as all
restaurant equipment (glass, cutlery, china, etc.)
- Knowledge of the ship and the respective daily programme

Additional Tasks for the Entire Crew

- Assistance with welcoming guests on embarkation day
- Participation in the crew show
- Assistance with loading of goods and suitcases
- Keeping crew mess clean
- Thorough execution of the safety role on board

G&P Cruise Hotel Management GmbH by G&P / Season 2017 7/8

 SIDE JOBS EW

Working on board means TEAM WORK.

Beside the main job as Restaurant/Bar Steward/ess there are a number of small
jobs to complete in order to be successful at what we do.

To have a complete system working, the work is split into small tasks and
delegated to the staff. These are called side jobs.

Side jobs are parts of the job that is done outside of service time.

Hoovering the restaurant, polishing china and cutlery, setting up the tables and
crew area, loading and garbage offloading are just a few examples on what will be
done on board beside the main job.

The side jobs are split in 3 parts for each service time:

- Before service
Example: Prepare milk for tables, prepare coffee, prepare buffet, set up and
hoover crew area etc.

- After service
Example: Set up stations, polish china and cutlery, hoover, clean buffet etc.

- Additional
Example: Loading of goods, offloading garbage, deep and general cleaning
of the service areas.

Editor:
Zoltan Kovacs
(Corporate Restaurant/Bar Manager
EMERALD WATERWAYS)

G&P Cruise Hotel Management GmbH by G&P / Season 2017 8/8