Due to multiple copyright

infringements and thefts of thi

Staffing Model: Workload, FTE, & Cost Calculation Workbook Guide
staffing model template, it has
For more information about work measurement, activity costing, or staffing models go to:

been moved to a more secure

http://www.staffingmodel.com
http://www.orientpoint.com/FileRoom_Staffing_Model.htm

location.
Contact us:
(631) 949-2300

Click here or go to
client.services@orientpoint.com

This staffing model template calculates workload, FTE (full time equivalent) requirements, and
process activity costs.

staffingmodel.com
We suggest you save a copy marked "ORIGINAL" as a recovery copy in case you inadvertently
corrupt a subsequent version.

to get it.
Pink cells have formulas that should not be overwritten unless you want to permanently modify
the calculations

Green cells contain formulas that should be overwritten for your final worksheet calculations

Yellow cells require your input.

CHECK cells C11, C13, and C19 for dependant volume formulas. Consider using these dependent
volume formulas because they will usually make your worksheet more accurate than using raw
volumes and they will reduce the volume capture effort.

The Cost worksheet is used to manage your cost data. The tables allow you to modify costs as
they change without modifying any cost formulas in the Workload/FTE sheet.

2010 Orient Point Consulting LLC, All Rights Reserved client.services@orientpoint.com +1 631.949.2300

2010 Orient Point Consulting LLC, All rights reserved

client.services@orientpoint.com +1 631.949.2300
Staffing Model: Workload & Cost Calculation Template
Due to multiple copyright
Insurance Processing Center Exhibit

infringements and thefts o Avg

Monthly
Volume
Process
Time
(mins)
Standard
Processes & Activities

New Policy Process

staffing model template, it Totals

been moved to a more sec

Review & Accept/Decline apps 409 4 15.00
Quote 3,000 17 3.53
Bind 409 8 7.50
Issue Policy & Bill
Policy Assembly
Renewal Process
location. 387
663
36
11
1.67
5.45

Renewal report
Click here or go to
Retrieve master policy for endorsement check
20
6,500
60
20
1.00
3.00

staffingmodel.com
Adjust renewal notice items 3,500 22 2.73
Assemble and prep renewal notices 9,000 3 20.00
Issue renewal notice 9,000 1 60.00

to get it.
Sort & send to U/W 9,000 1 120.0
Issue renewal policy 7,500 9 6.67
Assemble policy documents 7,500 12 5.00
Filing 9,000 2 30.00
Endorsements & Cancellation:
Endorsement request 5,500 3 20.00
Validate information 1,000 14 4.29
Issue endorsement (System) 350 16 3.75
Issue endorsement (Manual) 100 22 2.73
Prepare coverage/peril for booking - manual end. 50 9 6.67
Prepare batch summary for manual booking 10 17 3.53
Manual Booking 50 5 12.00

Due to multiple copyright

Policy Assembly
Filing of endorsement instruction
373
373
2
2
30.00
30.00

infringements and thefts of thi

Totals
2010 Orient Point Consulting LLC, All Rights Reserved client.services@orientpoint.com +1 631.9

staffing model template, it has

been moved to a more secure
location.
Click here or go to 2010 Orient Point Consulting LLC, All rights reserved
client.services@orientpoint.com +1 631.949.2300

staffingmodel.com
 Template 1 FTE = 147.00

opyright
d thefts of this
Required
Hours
Monthly
Required FTE Salary &
Benefits
Monthly Cost

Occupancy
Equip &
Supplies
Mgmt
Overhead

mplate, it has
9,006.0
1,258
61.3
8.56
97,140 186,620 10,976 28,909

more secure
27.27 0.19 402 39 98 26
850.00 5.78 12,528 73,482 3,064 800
54.53 0.37 804 77 197 51
232.20 1.58 3,422 329 837 219
121.55 0.83 1,792 172 438 114
7,070.00 48.10

o 20.00
2,166.67
0.14
14.74 150
2 0
9
0
13
1
56

m
1,283.33 8.73 38 2 3 14
450.00 3.06 23 1 2 8
150.00 1.02 8 0 1 3
75.00 0.51 4 0 0 1
1,125.00 7.65 75 5 6 28
1,500.00 10.20 15 1 1 6
300.00 2.04 15 1 1 6
677.67 4.61
275.00 1.87 789 42 58 252
233.33 1.59 118 7 10 44
93.33 0.63 2,105 132 182 783
36.67 0.25 827 52 71 308
7.50 0.05 169 11 15 63
2.83 0.02 64 4 6 24
4.17 0.03 94 6 8 35

ight 12.42
12.42
0.08
0.08
280
280
18
18
24
24
104
104

efts of this
9,006.0 61.3 73,538 112,251 6,013 25,885
s@orientpoint.com +1 631.949.2300

te, it has
e secure

2010 Orient Point Consulting LLC, All rights reserved

client.services@orientpoint.com +1 631.949.2300
 Total Monthly Standard Total Process
Cost Cost Cost

323,644.3
$ 333.26
$ 564.43 $ 1.38
$ 89,874.29 $ 29.96
$ 1,128.86 $ 2.76
$ 4,806.64 $ 12.42
$ 2,516.14 $ 3.80
25.59
$ 2.86 ###
$ 228.73 $ 11.44
$ 57.18 $ 0.29
$ 34.31 $ 1.72
$ 11.44 $ 0.57
$ 5.72 $ 0.29
$ 114.36 $ 5.72
$ 22.87 $ 1.14
$ 22.87 $ 1.14
39.62
$ 1,142.03 $ 6.34
$ 180.12 $ 8.01
$ 3,202.18 $ 9.15
$ 1,258.00 $ 12.58
$ 257.32 $ 5.15
$ 97.21 $ 9.72
$ 142.95 $ 2.86
$ 426.00 $ 1.14
$ 426.00 $ 1.14
$ 217,686.26

2010 Orient Point Consulting LLC, All rights reserved

client.services@orientpoint.com +1 631.949.2300
Cost Worksheet

This cost worksheet provides the ability to easily update cost changes without modifying any

Due to multiple copyright

Workload Calculation sheet formulas.

1) Monthly Cost: salary and benefits by job position

infringements and thefts of this

Annual Salary
Midpoint
Annual
Benefits
Percent
Total Annual
Cost/FTE
Monthly Cost/FTE Notes

staffing model template, it has

Job Positions
Job Position 1
Job Position 2
30,000
40,000
30%
9,000
12,000
39,000
52,000
3,250
4,333 see cell H9 in Workload Calculation sheet

been moved to a more secure

Job Position 3
Job Position 4
50,000
60,000
15,000
18,000
65,000
78,000
5,417
6,500
Job Position 5 70,000 21,000 91,000 7,583

location.
Job Position 6 80,000
2) Occupancy Cost (Rent & Utilities)
24,000 104,000 8,667

Click here or go to
Sq Ft Cost per SqFt/Month Total Cost/Month
Manager 500 2.08 1,040
Assistant Manager 400 2.08 832

staffingmodel.com
Staff 100 2.08 208
3) Call Center Cost
Total Cost/Month

to get it.
Supplemental (Outsourced) Call Center
Strategic Shared Services Call Center (In-house)
4) Depreciation, Equipment and Supplies: Monthly Expenses
68,000
12,500

IT Telecom Equip & Supplies T&E Total Cost/Month

Department 2,000 5,000 3,000 1,000 11,000
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
Other Monthly Expenses
Total $/Mo
Training 1,217
Amortization Existing (IT only) 8,760
Depreciation (IT Fixed assets & Facilities) 4,200
Depreciation (non IT Fixed assets & Facilities) 2,058
16,235
5) Management Overhead Ratio
Monthly Total
Monthly Monthly Equipment Total Cost/
Salary & Monthly $ Number of FTE
Occupancy & Supplies Month
Benefits per FTE
Manager 15,000 1,040 11,000 27,040 1.0 27,040
Assistant Mgr 10,000 832 0 10,832 3.0 32,496
Supervisor 8,000 208 0 8,208 8.0 65,664
Total 33,000 2,080 11,000 46,080 12.0 125,200
Total non-managerial number of FTE 60.0
Average management cost per staff person per month 2,087
2010 Orient Point Consulting LLC, All Rights Reserved client.services@orientpoint.com +1 631.949.2300
2010 Orient Point Consulting LLC, All rights reserved
client.services@orientpoint.com +1 631.949.2300
Staffing Model Template

1 FTE = 147.00

Due to multiple copyright Avg

Monthly
Volume
Process Time
(mins)
Standard
Required
Hours
Monthly
Required
FTE

infringements and thefts of this

Processes & Activities

staffing model template, it has

Totals 21,221 3,536.8 24.1
Process 1 521.0 3.54
Activity 1 1,100 10.00 6.0 183.3 1.25

been moved to a more secure

Activity
Activity
Activity
2
3
4
165
110
409
10.00
10.00
10.00
6.0
6.0
6.0
27.5
18.3
68.2
0.19
0.12
0.46

location.
Activity
Activity
Activity
5
6
7
409
194
387
10.00
10.00
10.00
6.0
6.0
6.0
68.2
32.3
64.5
0.46
0.22
0.44

Click here or go to
Activity
Activity
Activity
8
9
10
276
10
66
10.00
10.00
10.00
6.0
6.0
6.0
46.0
1.7
11.1
0.31
0.01
0.08

staffingmodel.com
Process 2
Activity 1 1 10.00 6.0
81.8
0.2
0.56
0.00

to get it.
Activity 2 20 10.00 6.0 3.3 0.02
Activity 3 60 10.00 6.0 10.0 0.07
Activity 4 60 10.00 6.0 10.0 0.07
Activity 5 250 10.00 6.0 41.7 0.28
Activity 6 20 10.00 6.0 3.3 0.02
Activity 7 20 10.00 6.0 3.3 0.02
Activity 8 20 10.00 6.0 3.3 0.02
Activity 9 20 10.00 6.0 3.3 0.02
Activity 10 20 10.00 6.0 3.3 0.02
Process 3 1,615.2 10.99
Activity 1 1 10.00 6.0 0.2 0.00
Activity 2 1,700 10.00 6.0 283.3 1.93
Activity 3 680 10.00 6.0 113.3 0.77
Activity 4 170 10.00 6.0 28.3 0.19
Activity 5 1,700 10.00 6.0 283.3 1.93
Activity 6 1,530 10.00 6.0 255.0 1.73
Activity 7 170 10.00 6.0 28.3 0.19
Activity 8 1,700 10.00 6.0 283.3 1.93
Activity 9 1,700 10.00 6.0 283.3 1.93
Activity 10 340 10.00 6.0 56.7 0.39
Process 4 1,088.0 7.40
Activity 1 1 10.00 6.0 0.2 0.00
Activity 2 1,500 10.00 6.0 250.0 1.70
Activity 3 300 10.00 6.0 50.0 0.34
Activity 4 150 10.00 6.0 25.0 0.17
Activity 5 1,500 10.00 6.0 250.0 1.70
Activity 6 1,500 10.00 6.0 250.0 1.70
Activity 7 17 10.00 6.0 2.8 0.02

2010 Orient Point Consulting LLC, All rights reserved

client.services@orientpoint.com +1 631.949.2300
Staffing Model Template

1 FTE = 147.00

Due to multiple copyright Avg

Monthly
Volume
Process Time
(mins)
Standard
Required
Hours
Monthly
Required
FTE

infringements and thefts of this

Processes & Activities

staffing model template, it has

Activity 8 1,200 10.00 6.0 200.0 1.36
Activity 9 240 10.00 6.0 40.0 0.27
Activity 10 120 10.00 6.0 20.0 0.14

been moved to a more secure

Process 5 230.8 1.57
Activity 1 180 10.00 6.0 30.0 0.20
Activity 2 23 10.00 6.0 3.8 0.03

location.
Activity 3 350 10.00 6.0 58.3 0.40
Activity 4 100 10.00 6.0 16.7 0.11
Activity 5 50 10.00 6.0 8.3 0.06

Click here or go to
Activity 6 10 10.00 6.0 1.7 0.01
Activity 7 50 10.00 6.0 8.3 0.06
Activity 8 373 10.00 6.0 62.1 0.42
Activity 9 50 10.00 6.0 8.3 0.06

staffingmodel.com
Activity 10
Totals
200
21,221
10.00 6.0 33.3
3,536.8
0.23
24.1

to get it. 2010 Orient Point Consulting LLC, All Rights Reserved client.services@orientpoint.com +1 631.949.2300

2010 Orient Point Consulting LLC, All rights reserved

client.services@orientpoint.com +1 631.949.2300
Staffing Model: Workload & Cost Calculation Template 1 FTE = 147.00

Due to multiple copyright Avg

Monthly
Volume
Process Time
(mins)
Standard
Required
Hours
Monthly
Required
FTE Salary &
Monthly Cost

Equip & Mgmt

Total Monthly Cost
Standard
Cost

infringements and thefts of this

Occupancy
Benefits Supplies Overhead
Processes & Activities

staffing model template, it has

Totals 21,221 6,552.6 24.1 4,554 20,594 12,749 3,330 41,227.6
Process 1 521.0 3.54 ##
Activity 1 1,100 10.00 6.0 183.3 1.25 2,702 15,849 661 173 $ 19,384.65 $ 17.62
Activity
Activity
Activity
2
3
4
been moved to a more secure 165
110
409
10.00
10.00
10.00
6.0
6.0
6.0
27.5
18.3
68.2
0.19
0.12
0.46
405

1,005
-
39
26
96
99
66
246
26
17
64
$
$
$
569.26
109.29
1,411.08
$
$
$
3.45
0.99
3.45
Activity
Activity
Activity
5
6
7
location. 409
194
387
10.00
10.00
10.00
6.0
6.0
6.0
68.2
32.3
64.5
0.46
0.22
0.44
-
-
-
96
46
91
246
116
233
64
30
61
$
$
$
406.36
192.25
384.50
$
$
$
0.99
0.99
0.99

Click here or go to
Activity 8 276 10.00 6.0 46.0 0.31 - 65 166 43 $ 274.22 $ 0.99
Activity 9 10 10.00 6.0 1.7 0.01 - 2 6 2 $ 9.94 $ 0.99
Activity 10 66 10.00 6.0 11.1 0.08 - 16 40 10 $ 65.87 $ 0.99
Process 2
Activity
Activity
1
2
staffingmodel.com 1
20
10.00
10.00
6.0
6.0
81.8
0.2
3.3
0.56
0.00
0.02
-
-
0
5
1
12
0
3
$
$
0.99
19.87
$
$
0.99
0.99
Activity
Activity
Activity
3
4
5
to get it. 60
60
250
10.00
10.00
10.00
6.0
6.0
6.0
10.0
10.0
41.7
0.07
0.07
0.28
-
-
-
14
14
59
36
36
150
9
9
39
$
$
$
59.61
59.61
248.38
$
$
$
0.99
0.99
0.99
Activity 6 20 10.00 6.0 3.3 0.02 - 5 12 3 $ 19.87 $ 0.99
Activity 7 20 10.00 6.0 3.3 0.02 - 5 12 3 $ 19.87 $ 0.99
Activity 8 20 10.00 6.0 3.3 0.02 - 5 12 3 $ 19.87 $ 0.99
Activity 9 20 10.00 6.0 3.3 0.02 - 5 12 3 $ 19.87 $ 0.99
Activity 10 20 10.00 6.0 3.3 0.02 - 5 12 3 $ 19.87 $ 0.99
Process 3 1,615.2 10.99
Activity 1 1 10.00 6.0 0.2 0.00 - 0 1 0 $ 0.99 $ 0.99
Activity 2 1,700 10.00 6.0 283.3 1.93 - 401 1,021 267 $ 1,689.01 $ 0.99
Activity 3 680 10.00 6.0 113.3 0.77 - 160 409 107 $ 675.60 $ 0.99
Activity 4 170 10.00 6.0 28.3 0.19 - 40 102 27 $ 168.90 $ 0.99
Activity 5 1,700 10.00 6.0 283.3 1.93 - 401 1,021 267 $ 1,689.01 $ 0.99
Activity 6 1,530 10.00 6.0 255.0 1.73 - 361 919 240 $ 1,520.11 $ 0.99
Activity 7 170 10.00 6.0 28.3 0.19 - 40 102 27 $ 168.90 $ 0.99
Activity 8 1,700 10.00 6.0 283.3 1.93 - 401 1,021 267 $ 1,689.01 $ 0.99
Activity 9 1,700 10.00 6.0 283.3 1.93 - 401 1,021 267 $ 1,689.01 $ 0.99
Activity 10 340 10.00 6.0 56.7 0.39 - 80 204 53 $ 337.80 $ 0.99
Process 4 1,088.0 7.40
Activity 1 1 10.00 6.0 0.2 0.00 - 0 1 0 $ 0.99 $ 0.99
Activity 2 1,500 10.00 6.0 250.0 1.70 - 354 901 235 $ 1,490.30 $ 0.99
Activity 3 300 10.00 6.0 50.0 0.34 - 71 180 47 $ 298.06 $ 0.99
Activity 4 150 10.00 6.0 25.0 0.17 - 35 90 24 $ 149.03 $ 0.99
Activity 5 1,500 10.00 6.0 250.0 1.70 - 354 901 235 $ 1,490.30 $ 0.99
Activity 6 1,500 10.00 6.0 250.0 1.70 - 354 901 235 $ 1,490.30 $ 0.99
Activity 7 17 10.00 6.0 2.8 0.02 - 4 10 3 $ 16.89 $ 0.99
Activity 8 1,200 10.00 6.0 200.0 1.36 - 283 721 188 $ 1,192.24 $ 0.99
Activity 9 240 10.00 6.0 40.0 0.27 - 57 144 38 $ 238.45 $ 0.99
Activity 10 120 10.00 6.0 20.0 0.14 - 28 72 19 $ 119.22 $ 0.99
2010 Orient Point Consulting LLC, All rights reserved
client.services@orientpoint.com +1 631.949.2300
Staffing Model: Workload & Cost Calculation Template 1 FTE = 147.00

Due to multiple copyright Avg

Monthly
Volume
Process Time
(mins)
Standard
Required
Hours
Monthly
Required
FTE Salary &
Monthly Cost

Equip & Mgmt

Total Monthly Cost
Standard
Cost

infringements and thefts of this

Occupancy
Benefits Supplies Overhead
Processes & Activities

staffing model template, it has

Process 5 230.8 1.57
Activity 1 180 10.00 6.0 30.0 0.20 442 42 108 28 $ 621.01 $ 3.45
Activity 2 23 10.00 6.0 3.8 0.03 - 5 14 4 $ 22.35 $ 0.99
Activity
Activity
Activity
3
4
5
been moved to a more secure 350
100
50
10.00
10.00
10.00
6.0
6.0
6.0
58.3
16.7
8.3
0.40
0.11
0.06
-
-
-
83
24
12
210
60
30
55
16
8
$
$
$
347.74
99.35
49.68
$
$
$
0.99
0.99
0.99

location.
Activity 6 10 10.00 6.0 1.7 0.01 - 2 6 2 $ 9.94 $ 0.99
Activity 7 50 10.00 6.0 8.3 0.06 - 12 30 8 $ 49.68 $ 0.99
Activity 8 373 10.00 6.0 62.1 0.42 - 88 224 58 $ 370.09 $ 0.99
Activity 9 50 10.00 6.0 8.3 0.06 - 12 30 8 $ 49.68 $ 0.99
Activity 10
Click here or go to Totals
200
21,221
10.00 6.0 33.3
3,536.8
0.23
24.1 4,554
-
20,594
47 120
12,749 3,330
31 $
$
198.71
41,227.60
$ 0.99

staffingmodel.com
2010 Orient Point Consulting LLC, All Rights Reserved client.services@orientpoint.com +1 631.949.2300 ###

to get it.

2010 Orient Point Consulting LLC, All rights reserved

client.services@orientpoint.com +1 631.949.2300
Cost Worksheet

1) Monthly Cost: salary and benefits by job position

Due to multiple copyright

Annual Salary
Annual
Benefits
Total Annual
Cost/FTE
Monthly Cost/FTE Notes

infringements and thefts of this

Midpoint Percent
Job Positions 30%
Job Position 1 10,000 3,000 13,000 1,083
Job Position 2
Job Position 3
Job Position 4
staffing model template, it has
20,000
0
0
6,000
0
0
26,000
0
0
2,167
0
0
see cell H9 in Workload Calculation sheet

Job Position 5
Job Position 6 been moved to a more secure
2) Occupancy Cost (Rent & Utilities)
0
0
0
0
0
0
0
0

Manager location.
Assistant Manager
Sq Ft
500
300
Cost per SqFt/Month
2.08
2.08
Total Cost/Month
1,040
624
Staff
Click here or go to
3) Call Center Cost
100 2.08 208

Total Cost/Month

staffingmodel.com
Supplemental (Outsourced) Call Center
Strategic Shared Services Call Center (In-house)
68,000
12,500

to get it.
4) Depreciation, Equipment and Supplies: Monthly Expenses
IT Telecom Equip & Supplies T&E Total Cost/Month
Manager 230 100 100 100 530
Assistant Manager 230 100 100 100 530
Supervisor 230 100 100 100 530
Staff 230 100 100 100 530
IT Category Monthly Expenses
Total $/Mo
Other IT 2,000
Amortization Existing (IT only) 10,000
Depreciation (IT Fixed assets & Facilities) 5,000
Depreciation (non IT Fixed assets & Facilities) 3,000
20,000 230
5) Management Cost
Monthly Total
Monthly Monthly Equipment Total Cost/
Salary & Monthly $ Number of FTE
Occupancy & Supplies Month
Benefits per FTE
Manager 0 1,040 530 1,570 1.0 1,570
Assistant Mgr 0 624 530 1,154 3.0 3,462
Supervisor 0 208 530 738 8.0 5,903
Total 0 1,872 1,590 3,462 12.0 10,935
Total Staff 79.0
Average management cost per staff person per month 138

2010 Orient Point Consulting LLC, All Rights Reserved client.services@orientpoint.com +1 631.949.2300

2010 Orient Point Consulting LLC, All rights reserved

client.services@orientpoint.com +1 631.949.2300
Orient Point Consulting LLC was founded in New York in 1998.
We are a service disabled veteran owned business.

Our passion and careers have been dedicated to helping

service operations of every size solve the tough, stubborn
problems that prevent them from achieving their performance
goals.

We are fortunate to be engaged by some of the world's largest,

most successful and most complex companies, including
Citigroup, XL Insurance, RSA, Chubb, Abbott Labs and Mayo
Clinic. Many of our first clients continue to engage us.

An orient point is the "you are here" location that navigators use
to fix their position, orient their map, and plot their course. Your
orient point is critical because you can't get "there" from here if
you don't know where "here" is.

Successful executives are good navigators, the best executives lead and guide their organization
captain guides a ship.
1. Position: The navigation term is "fix your position" meaning locate where you are.
Managers have to know "where" they are with cost and capacity metrics related
to customers and products.
2. Set your course: You must have a plotted course with quantitative metrics, like a pilot's
compass points, landmarks, and mile markers.
3. Navigation information tools: Navigators have an array of tools for monitoring, assessing
and reporting their position, progress and timetable.
4. Course corrections: Every navigator routinely corrects their course to adjust it for new
occurrences. It's normal. You will certainly be off course if you don't check and adjust
your course.
5. Plot a new course by extending and replicating, the knowledge and strengths gained from
past routes.

We provide the navigation and management tools you need to:

Know precisely where you are with productivity, cost and capacity metrics

Evaluate your options and plot the most optimal plans that will achieve your goals
 Monitor your progress and quickly make course adjustments when needed

Achieve your new results and goals in the fastest most efficient ways

Most of our new clients contact us after hearing of another company's success. We continue to be engaged
our first three clients from eighteen years ago. They engage us year after year because our methodologies
better results, faster and at lower costs than any other options they have. Most importantly, our clients eng
because our methodology delivers the information and tools their managers need to easy sustain their perfo
improvements.

Our Business, Mission & Strategy

Our business is delivering performance improvement information, tools and programs that quickly achieve
goals.
Our mission is helping our clients build thriving organizations that provide high value products to custome
rewarding employment to employees, and solid returns to stockholders.
Our strategy is to succeed and achieve our goals by guaranteeing you succeed and achieve yours.

Let's talk about your problems and goals. You'll learn how our powerful new operations ana
methodologies, technologies, and tools have been used by other executives to solve similar
problems and achieve similar goals.

Click here to request a meeting or call us at (631) 949-2300

xecutives lead and guide their organization like a

meaning locate where you are.

t and capacity metrics related

ith quantitative metrics, like a pilot's

rray of tools for monitoring, assessing

le.
ects their course to adjust it for new
ourse if you don't check and adjust

e knowledge and strengths gained from

need to:

st and capacity metrics

ans that will achieve your goals

 ustments when needed

most efficient ways

company's success. We continue to be engaged by two of

e us year after year because our methodologies achieve
ons they have. Most importantly, our clients engage us
their managers need to easy sustain their performance

mation, tools and programs that quickly achieve your

ns that provide high value products to customers,

tockholders.
nteeing you succeed and achieve yours.

rn how our powerful new operations analysis

used by other executives to solve similar

) 949-2300