Professional Documents
Culture Documents
com 1
Notes:
Espoir InterviewMax
Developed by
Academic Subcommittee - Documentation
Espoir InnoLearn
Espoir Press
2015
Espoir InterviewMax
Facilitation Center Operations Manual
Neither this book nor any part may be reproduced or transmitted in any form or by any means,
electronic or mechanical. Including photocopying, microfilming and recording, or by any infor-
mation storage or retrieval system, without prior permission in writing from Espoir Technologies
or its affiliate in your country.
This is an operations manual meant for using in Espoir InterviewMax centers to support students' skill
building efforts. A wide variety of references are listed in the respective knowledge products. Reasonable
efforts have been made to publish reliable data and information, but editors or the publisher cannot assume
responsibility for the validity of all material or for the consequences of their use.
Professional Voice Over: Mike Dunahee, Juliet Wandall Brown, Charlie Glaize, Mcapelle, Michael S, Sabine
K, Pascal Besserve, Mark Young, Jeffrey Muyrong, David N, Lucia C, Kris K
Developed by Espoir Technologies at Oxford, England and Ann Arbor, Michigan, United States. Espoir Inter-
viewMax Facilitation Centre Operational Manual published in India by Espoir Technologies.
Contents
5 InterviewMax Products
5.1 List of Products 53
5.2 Prospective Customers 53
5.3 Blacklisted Customer Groups 54
8 Marketing
8.1 General Guidelines 75
8.2 Demonstration 78
8.3 Publicity 78
Interviewing for a job is one of the most crucial and future shaping activities we
face in our life. Even then, many people proceed to interview rooms blindly, with
little preparation believing that their certifications and qualifications ensure them
their dream job...
What is the result? Surveys reveal, about 15 to 17% of highly qualified persons
remain unemployed. And, over 80% of the candidates remain under-employed.
This causes frustrations, and depressions not only to the individuals but also to
millions of families, that put their faith in their children's/wards education to uplift
their families. On one side, not able to use the inherent talent is a national
disaster. The other side of the story is tragic. Unemployment and under employ-
ment pushing families into distress, and individuals in to drug addictions, alcohol-
ism and even to suicides.
When millions struggle with their career, future and life, a group of people, who
are entrusted to solve this problem actually cheat the sufferers and ditch the
needy . They come up with band-aid solutions in the form of short-term courses,
and crash courses that lack any logic or reason. No wonder, nobody learns
anything from these programs. The saga continues.
Understanding the crucial nature of the problem, and its implications on our
youngsters, our families and on our society, a group of 52 successful global
professionals, from the areas of Engineering, Management, Technology, Psy-
chology, Education etc, with a combined experience of conducting about
1,30,000 interviews, decided to step in - to develop lasting solutions that trans-
form ordinary into extra-ordinary.
It works at the heart of the issue - Building the crucial ability to Respond On the
Spot. Through advanced technologies (like Artificial Intelligence, Knowledge
Simulators, etc) and methodologies (like Experiential Learning, Content-based
Instruction, etc), InterviewMax builds cutting-edge professional interaction skills
in everyone.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
7
Our Vision
To develop out-of-the-box digital products which seduce everyone to acquire
higher levels of knowledge, and empower them to realize their hopes. By doing
so, Espoir aspires to become a Global leader in the digital edutainment market.
Our Vision
We at Espoir shall strive to understand todays customer desires and anticipate
future customer requirements so that we continue to develop Innovative, Unique
and Sustainable products.
To be among the best, we shall commit ourselves to excellence in technology
and innovation and achievement of shareholders' expectations of Social &
Economic Value Added (SEVA) in all our operations.
We shall endeavor to be an employer of choice by promoting a culture of
teamwork, continuous learning and transparency in all activities, a participative
style of management that cuts across the boundaries of levels and functions,
employee growth, and compensation that is progressive and linked to the ability
to innovate and performance.
We shall inculcate in ourselves and in all that we do, the core values of Simplic-
ity, Harmony, Respect and Innovation & Integrity (SHRI).
Further, in all our efforts, our guiding principles shall be the protection of the
environment and service to the society.
We believe. We Practice
Our success relies on gaining and maintaining our customers trust. We under-
stand the intense competition in the employment market, and how important skill
building is for our customers. Only way to keep our customers competitive and
ahead of the competition is to think out of the box and continually innovate.
Innovative and effective learning products and programs that ensure faster
learning, longer retention and quicker recall secure continued success and
ensure higher career growth for our customers.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
8
1 Visionary Leadership.
2 Customer Driven Excellence.
3 Organizational & Personal Learning.
4 Valuing Workforce Members and Partners.
5 Agility.
6 Focus on Innovation.
7 Management by Fact.
8 Social Responsibility.
9 Focus on Results and Creating Value.
10 Systems Perceptive.
How does Espoir Technologies Deploy their Core Values & Beliefs?
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
9
As a child, you learned your mother tongue naturally and effortlessly by connect-
ing words to objects and events around you - you engaged yourself wholeheart-
edly in learning. As an adult, you can repeat the same performance, by exploiting
your passion to your benefit!
1 Experiential Learning
2 Content-based Instruction
3 Artificial Intelligence
4 Contextual Feedback
5 Simulation Theory
6 Communicative Method
7 Customization
8 Body-language Recording
9 Interactive Tests
10 Systems Perceptive.
These three methods result in learning that is creative, meaningful, and authentic
(Kearsley & Shneiderman, 1998).
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
10
It builds Expectancy Belief: At last students see a program that they can
3
trust due to its uniqueness, practicality and result-orientation.
It engages Students All Senses: Makes students perform & see the
4
consequences of their own actions.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
11
Each partnership is expected to follow the vision, mission and core values of
InterviewMax. While doing so, the following are the suggested guidelines.
Customer and Market Focus: How does the leadership of the franchi-
see partner determines the requirements, expectations, and preferences
3 of the customers and markets. Also how the leaders build relationship
with customers and determines the key factors that lead to customer ac-
quisition, satisfaction and retention and to business expansion.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
12
Notes: 2.1 Suggested Center Location & Lay-Out : The following diagram shows a
suggested lay-out for an InterviewMax center.
A. Location: Non-premium, descent & safe locality near to bus
stops/railway stations.
1 2 3 4 5 6...
B. Isolated
Interview
Room D. Computer Terminals
Waiting Area
A. Office
C. The Classroom
Entry
B. Isolated Interview Room: The large screen TV and bigger speakers for the
a more realistic interview experience.
C. Class Room: Theory sessions of professional interview success programs
are held here.
A. Facilitator / Counselor
C. Receptionist/Telemarketer.
D. Marketing executive.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
13
A. Facilitator / Counselor
1. Counsel new students.
2. Conduct Interview classes.
3. Evaluate Interview videos and give feedback.
4. Custodian of software and recorded videos.
5. Senior most facilitator could handle overall center administration.
For centers with more than 20 computers and extended batches, the number of
facilitators need to be increased. On an average, it takes 20 minutes for a
facilitator to evaluate one simulation.
C. Receptionist/Telemarketer.
1. Admission process.
2. Handling enquiries.
3. Maintaining marketing databases.
4. Telemarketing.
Apart from handling direct center enquiries, he/she is responsible for arranging the
demonstration interviews at the center. Also responsible for communicating with
other educational institutions, and other skill-building centers .
D. Marketing executive.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
14
Notes:
2.3 IT & Other Infrastructure
A. Computer Hardware
As Simulator software capture videos and process it instantly for evaluation and
report generation, it is important to have the best RAM and graphics card and
other peripherals. It is recommended to refer to the latest communication from
Espoir Technologies in this regard.
Refer to the Hardware-Software-Installation (HIS) Form in this regard. It is
important to maintain the form with correct information so that it is an important
input for diagnosing problems related to software performance issues.
Center must use only desktop computers for the regular classes as it needs to
capture the body language of the candidates at ease. The monitor should be
minimum of 20 size and the top edge of the monitor should approximately at
the shoulder level.
The camera should be placed appropriately on the top edge of the monitor
(approximately at the eye level of the user) so that his/her body-language is
captured appropriately for the proper evaluation.
D. Other Infrastructure
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
2.4 Interiors & Exteriors
Espoir Technologies provides the art work for the InterviewMax center in an editable format. According to the center dimensions,
and to meet the local advertising/branding requirements, the files may be edited.
Tom Tierney, a consultant and author of Aligning the Stars, says: A corpora-
tion's culture is what determines how people behave when they are not being
watched.
S - Simplicity
H - Harmony
R - Respect
I - Integrity & Innovation
Senior leaders should inspire and motivate the team and should encourage
everyone to contribute, develop and learn, be innovative and creative. Senior
leaders should serve as role models through their ethical behavior and their
personal involvement in planning, communications, coaching, development of
employee skills, review of organizational performance, and employee recogni-
tion.
As role models, the leaders of InterviewMax center can reinforce values and
expectations while building leadership, commitment and initiative.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
17
Job portals have over 10 million resumes in their depository. Any em-
ployer can tap any number of resumes from them. Supply outnumbers
1 demand. This is a bad news for the candidates because interview
calls are really difficult to come by. Therefore, when a person re-
ceives an interview call, he/she cannot take it lightly.
Thanks to the resume-filtering software, 99% of candidates appear for
interviews for a particular position have the same level of domain
2
knowledge. In order to select the first among equals, interviewers
look for many other key traits.
Most interviewers are not happy with the out-dated syllabuses, and the
competition among universities to award high marks to undeserving
students. Interviewers are also aware of the qualifications and certifi-
3 cations that can be attained by merely paying fees, with mere atten-
dance, or by mugging-up few equations and definitions. In the
current economical situations, only fools can think of a job just
by flashing a bunch of degrees and certifications.
Interviewers are seasoned professionals who handle day to day chal-
lenges in the field. They have forgotten about the ordinary college text
books long ago. They dont ask those questions that have a straight,
4 mugged-up answer. For some questions there are not even answers.
What interviewers closely observe is candidates approach to for-
mulating an answer and their ability to convince the logic behind
their answers.
Most companies have their own technical standards and best practic-
es for employees to follow. They dont expect the candidates to import
5 their know-how. Companies look for the smartness to unlearn and
learn and the ability to assimilate and dissimilate knowledge
among a team and clients.
In most cases, interviewers are also employees. They dont like to take
risks that can cost their jobs. A wrong selection is extremely costly and
6 can damage the interviewers reputation. Therefore, interviewers al-
ways look for candidates who can be presented in front of their
bosses and clients, and will get acceptance within the company.
At the same time, candidates are so nave and ignorant that their prep-
arations for interviews consist of just re-mugging-up of few key por-
7 tions of text books, and a visit to the parlor. After the interview they
blame everything under the sun expect themselves for the inter-
view failure.
In reality, the following are the three hard facts about job inter-
views:
a. The skills required to perform a job are not the same skills
necessary to perform well in the interview for that job.
8 b. The candidates who get selected are the ones who sell them-
selves better than anyone else, those who are liked better
than the others, and prove to be less risk than the others.
c. Interviewers ask all unexpected, tricky technical questions,
but select those who speak better English!
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
18
Notes: B. Who Knows the Causes of Interview Rejections Better? Real Interview-
ers or Outsiders?
Of course, the real interviewers, who ask the questions and observe the nuances
at close quarters. That is another reason for the success of InterviewMax. Inter-
viewMax has been developed by a global team of 52 successful industry profes-
sionals with a collective experience of conducting over 130,000 interviews. It is the
result of a six-year long, extensive research and analysis on What Went Right
and What Went Wrong with over 37000 candidates, who appeared for various job
interviews in Engineering, Technology & Management.
92% of them defeat themselves by the way they structure their responses.
95% of them talk too much or too little: Fail to answer directly to the point.
96% of them repel interviewers with poor postures, gestures & mannerisms.
97% lack the presence of mind to handle tricky questions on the spot.
98% of candidates fail to explain core technical concepts in their own words.
Then what are the key skills required to safeguard ones career and professional
life?
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
19
Notes:
Crucial Skill Needs InterviewMax Innovations to Acquire them.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
20
Notes:
In a nutshell, InterviewMax guarantees the following:
You will smartly respond to the mix of Technical, Managerial and Per-
1
sonal questions like a professional.
In a specimen interview,
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
21
Notes: The following dont come under the purview of InterviewMax. Or What you cant
expect at InterviewMax.
One size fits all approach: InterviewMax believes every one has his/her
own needs, and their own starting points for skill -building. One syllabus or
1
course material doesnt fit everybodys needs as needs differ based on
ones past, present knowledge and the future ambitions.
Tangible Deliverables:
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
22
Each practice session follows the same sequence of any internationally accepted
question sequence of a professional interview. It has EIGHT questions selected
by an AI algorithm based on your personal profile.
Your ability to convince your interviewer that you are good at deal-
6
ing with stress at work.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
23
This doesnt mean that every interview strictly follows this sequence or there will
be at least one question from each entry. There could be more than one question
from one entry and no question from another entry.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
3.2 Program Structure
Joins
Fill the Prime Form
Questions & Insights: Industry surveys say, 88% of candidates dont an-
swer effectively in interviews because they dont understand the underlying
meaning of the questions. In this section, you will be exposed to most HR
question types and their underlying meanings, sample answers, key words &
phrases to use so that you look natural and professional.
Repackage!
Why your domain area is Important? Interesting facts about your domain
area that revolutionized the society and touched the lives of billions.
Reassert!
Future of your domain area as a profession Where should the present 1. Espoir Interview Companion
day Marketing Management professionals focus?
Brushing Up Your Domain Area Related Knowledge: Main areas to ad- 2. Power Resumes.
dress are given below. Focus is not to teach theory. Objective is to highlight
the latest developments and to highlight the types of questions asked by var- 3. Practice Simulations - 6 Nos.
ious industries.
Practice Tests on Your Domain Area: Random Tests from all areas of
Marketing Management as given above. (Every time a new test!)
Interview Simulation: Attempt realistic job interviews using Espoir Smart 1. Practice Simulations - Interview
Interview Simulators. Play, Reply and Review.
Ingrain the key skills and Fine-tune for the re-launch: Work on develop- 2. Practice - Spoken English
ing the key skills as a second nature and as an extension of the personality.
It involves 1. Continuous practice on Interview Simulator. 2. Continuous 3. Practice English - CBI Programs
practice on Spoken English Simulator and 3. Developing excellent profes-
sional language skills.
3.3 Program Delivery
InterviewMax Re4M (Reform) Methodology for Interview Success: 1st Re: Realize!
(3 sessions of 1 Hr. 30 Minutes each)
Day Topic Venue Objective Process For Facilitator
The candidate to get full awareness Any topic from Intermediate Facilitator analyses the
Spoken English Simulation Computer about where he/she stands in a Plus sections of Spoken responses and provide
professional interaction. English Simulator. detailed opinions.
7
Minimum two tests from CBI The candidates will understand where From the advanced test link
Ensure that the test is
Section Intake: English/Communication Pro- Computer he/she stands in using the correct Eng- of CBI English/ Communi-
taken successfully.
gram. lish vis-a-vis to their career ambitions. cation programs
1. Interview
Preparatory Test.
The candidate to get full awareness Any topic from Intermediate Facilitator analyses the
2. Interview Spoken English Simulation Computer about where he/she stands in a profes- Plus sections of Spoken responses and provide
Simulation sional interaction. English Simulator. detailed opinions.
8
3. Interview Practice
Sessions Minimum two tests from CBI The candidates will understand where From the advanced test link
Ensure that the test is
English/Communication Pro- Computer he/she stands in using the correct Eng- of CBI English/ Communi-
taken successfully.
4. Questions & gram. lish vis-a-vis to their career ambitions. cation programs
Insights
The candidate to get full awareness Any topic from Intermediate Facilitator analyses the
Spoken English Simulation Computer about where he/she stands in a profes- Plus sections of Spoken responses and provide
sional interaction. English Simulator. detailed opinions.
9
Minimum two tests from CBI The candidates will understand where From the advanced test link
Ensure that the test is
English/Communication Pro- Computer he/she stands in using the correct Eng- of CBI English/ Communi-
taken successfully.
gram. lish vis-a-vis to their career ambitions. cation programs
InterviewMax Re4M (Reform) Methodology for Interview Success. 3rd Re: ReAssert!
(6 sessions of 1 Hr. 30 Minutes each)
Day Topic Venue Objective Process For Facilitator
3. Interview Practice
Sessions Opportunity for the candidates to test Simulation section of Espoir
Analysis & Interpreta-
4 Professional Interview Simulation Computer the lessons learned through the Inter- Smart Professional Interview
tion.
4. Questions & view Success Program. Simulator.
Insights
To be decided after analyzing progress of the candidate by the end of the Learning Module.
Section Intake:
To Ingrain the
Professional Skills
that Ensures Dream
Jobs and the Ability to
Preserve Excellent
Careers.
31
1. The job seeker: Indian educational institutions push about 28,000,00 qualified people
into the employment market. This includes about 10,000,00 engineering graduates and
about 2,00,000 MBAs.
3. The foreign employment aspirant: Indians are one of the major immigrant groups
internationally. At the same time it is very common to see highly qualified Indian
engaged in low-level work in other countries.
4. The ambitious student: In professional education, about 15% of total marks are
decided based on the students performance in the viva examinations. And, there are
increasing number of activities, where are students are compelled to respond on the spot
and are judged by that on the spot performance.
5. The career advancer: Even government offices and officers s are facing the pressure
to become more efficient and social media judges everybody based on their perfor-
mance. Many employers resort to in-house tests and interviews for promotions.
8. Training Institutions: Every Indian city, town or village has a number of private
(franchisee) institutions providing training programs in IT, Banking, Insurance, Stock
Market, Engineering etc. All these institutes lack the ability to deliver interview skills
training.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
32
Notes:
9. Corporates: Quality of interviewers is an indication of the companys culture. Compa-
nies want to improve the quality of their interviewers and to improve the overall commu-
nication effectiveness of their interviewing executives.
10. Local government: Every government realises that the key issue the nation faces
is the low skill levels of their youth. Government agencies have sufficient funds for
conducting skill building programs.
11. HR Consultants: Every city has multiple Human Resources consultants, who get
paid by their clients based the number of recruitments happening through them. It is in
the business interests of the HR consultants to improve the interview skills.
12. Parents of teenagers: According to school teachers, the number of parents asking
for good way for communication with the teenagers is on the rise. Teachers say, the
parents ability to counter teenagers arguments can nip many problems in the bud.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
3.4 Who are the Customers?
1............................................. 1...............................................
................................. ...............................
2......................................... 2...........................................
1 The Job Seeker
...................................... ....................................
3......................................... 3...........................................
..................................... ...................................
1............................................. 1...............................................
................................. ...............................
2......................................... 2...........................................
2 The Job Changer
...................................... ....................................
3......................................... 3...........................................
..................................... ...................................
1............................................. 1...............................................
................................. ...............................
The foreign Employment 2......................................... 2...........................................
3
Aspirants ...................................... ....................................
3......................................... 3...........................................
..................................... ...................................
1............................................. 1...............................................
................................. ...............................
2......................................... 2...........................................
4 The Ambitious Student
...................................... ....................................
3......................................... 3...........................................
..................................... ...................................
1............................................. 1...............................................
................................. ...............................
2......................................... 2...........................................
5 The Career Advancer
...................................... ....................................
3......................................... 3...........................................
..................................... ...................................
1............................................. 1...............................................
................................. ...............................
2......................................... 2...........................................
6 The Professional
...................................... ....................................
3......................................... 3...........................................
..................................... ...................................
3.4 Who are the Customers?
1............................................. 1...............................................
................................. ...............................
2......................................... 2...........................................
7 Educational Institutions
...................................... ....................................
3......................................... 3...........................................
..................................... ...................................
1............................................. 1...............................................
................................. ...............................
2......................................... 2...........................................
8 Training Institutions
...................................... ....................................
3......................................... 3...........................................
..................................... ...................................
1............................................. 1...............................................
................................. ...............................
2......................................... 2...........................................
9 Corporates
...................................... ....................................
3......................................... 3...........................................
..................................... ...................................
1............................................. 1...............................................
................................. ...............................
2......................................... 2...........................................
10 Local Government
...................................... ....................................
3......................................... 3...........................................
..................................... ...................................
1............................................. 1...............................................
................................. ...............................
2......................................... 2...........................................
11 HR Consultants
...................................... ....................................
3......................................... 3...........................................
..................................... ...................................
1............................................. 1...............................................
................................. ...............................
2......................................... 2...........................................
12 Parents of Teenagers
...................................... ....................................
3......................................... 3...........................................
..................................... ...................................
35
The same with InterviewMax. Even though our products and methodologies are innova-
tive and offers sure-fire results, we need to demonstrate value to our prospects. Whether
we like it or not, the fact is that the sales process is part of our role. Selling your products
and services to prospects can be intimidating, but when you follow a tried and tested
process you can achieve extraordinary results and become more comfortable with the
process as a result.
Prospects approach InterviewMax centres to satisfy a need for change. Our job is to find
out exactly what those needs are and how we can fulfil them by asking probing questions.
First Interactions
During the first interactions (form filling and demonstration), ask the prospective client
probing questions in the areas of business, personal and future. (For example, what is it
you want to achieve). Listen to what the person tells you and take careful notes. (Have a
pad of paper and pen ready. Active note-taking is important in making the client feel that
you care.) In each area you are asking questions to build a relationship. If they do not like
us, they will not trust us or feel confident to learn new skills from us.
At InterviewMAx you are more than a skill-building professional, you are an agent of
change. However, keep in mind that for a new entrant, money can be the biggest objection
in the beginning. Therefore, sell value before you bring up the money matters. Interview-
Max programs are all about future and everyone is looking for a bright future. Therefore,
selling the value at the earliest is the key. The cheapest program in the world is too
expensive if the client isnt yet sold on our value.
If a potential client asks what you charge before you talk about your value and experienc-
ing the demonstration, gently changing the subject. If the person still demands to know the
cost, tell him or her, but your chances of making the enrolment go way down at that point.
There are some cases where you cant do anything. Some clients will end just go away by
hearing the price; shrug it off and consider it as a sales experience.
Probing questions
You also ask probing questions to uncover hidden "pain" or "hot buttons" they may have.
An example of "pain" or a "hot button" could be the person telling you they are upset they
are not able to communicate well in a professional setting, or not able to find that dream
job.
Whenever you expose "pain" or a "hot button" you must get a commitment point. A
commitment point could be gained by asking a yes based question such as, "Is communi-
cating like a professional is important to you?" Of course the answer is yes, they just told
you expressing themselves in English were important to them before you asked them the
yes based question.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
36
Notes: The yes is an agreement between the facilitator and the prospect that communicating
fluently in English is important to the prospect, it is now a fact that cannot be denied. If the
enrolment (or sale) stalls you will push that "hot button" to help do the enrolment (meaning
you will remind them of why they should buy).
The reason you ask yes based questions when you find a "hot button" or hear "pain", is
so you can use it in your close. Commitment points are reasons a prospect will buy.
Closing, just like the name implies, comes at the end of the sale process. Like a reporter,
you interview and collect information, then at the close you revisit it to make your point and
the sale.
Once you know what the prospect hopes to achieve, give them an idea of a plan. Youre
doing it on the spot so it doesnt need to be perfect and you can fill in the blanks later.
Physically chart out the plan on a piece of paper in front of the prospect explaining 1-3 of
the biggest milestones. Explain why your plan is specifically suited to get him/her their
results.
During the demonstration, you will ask all kinds of probing questions, each one should
move the sale forward. Ask the prospective client about their likes and hobbies. Get them
to admit they spend money on things that are not good for them. We all waste a lot of
money on things that have no return or benefit.
A movie with family, a night out with friends can easily cost the same as training session,
but unlike a training session, there is no ROI/Return On Investment.
Keep ROI in mind when you pitch a prospective client. Understanding the ROI helps a
prospect to justify the cost of buying training. Use the information the client gives you to
make the sale.
Ever wondered? Why is the fear of loss a greater motivator than the possibility of winning?
Yes, it's really true; it is part of human nature. Far more people will act out of fear that they
are "missing out" on something vs. the potential upside of gaining something.
This is true in skill building. Surveys after surveys reveal that almost 92% of candidates
lose out in career. That means they lose their hard earned qualifications - all the money
and time that they have already invested to find that dream job. They are in the verge of
losing that. This leads to the crucial reality: they waste their education their core
existence, or what they have earned so far in their life. They cant rise to the expectations
of their neighbors/relatives and the entire future is dark.
People are often motivated to take action when they feel like they are "losing out" on
something. It's just human nature, and we've all been guilty of it at some point in life.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
37
Learn to recognize the difference between "buying questions", which are questions that
show an interest in training and questions meant to blow you off. Can I call you when I
am ready to train? asked in a sarcastic way is a blow off question is, especially if they
never ask for your phone number.
When a prospective client asks you questions that show an interest in training, those
questions are "buying signs". When asked a question that is a "buying sign", ask a probing
question and get a commitment point instead of just answering yes or no.
For Example:
Facilitator: How long have you been trying to get fluency in English?
Facilitator: If I could show you a way build excellent English skills in you in the
shortest amount of time possible; is that something you would be interested in?
Prospect: Yes.
When a prospect or client ask a "buying sign" question, ask a probing question to see if it
is "pain" or a "hot button". Another great probing question is, "Is that important to you?"
Closing
When the session is over, you and the prospect should have a good feel for each other.
No matter how the demonstration went, you must still ask for the sale. What may seem
like an ok, or even bad demonstration to you (when you compare to many other good ones
you conducted in the past) may have been the prospects best experience ever.
Closing is overcoming all objections using all of the information you gathered and asking
for the enrolment.
Objections
In reality, the enrolment begins with the first objection. Often the prospect won't tell you
what the real objection is. Sometimes they are true, other times they are the prospect
stalling. Before you can overcome an objection to make the sale, you have to know what
the true objection is.
Listen to the objection, determine if it is the real objection by asking questions. Qualify it
as the objection keeping the sale from progressing. Double qualify it as the objection
keeping the sale from progressing, by rephrasing the first qualifying question.
Qualify the objection as the only objection keeping the sale from progressing to set up the
close. If there is another objection, first answer the objection so it completely resolves the
issue, then address any other objection the prospect may have. If there is no other
objection, first answer the objection so it completely resolves the issue, confirm the issue
is resolved.
The most common objections you will need to overcome when selling personal training
are variations of the following:
I don't need it.
I don't have the time.
I need to talk to my parents/brother/sister/partner/spouse.
It costs too much.
When a prospect says "I want to think about it" is not an objection, it is the prospect stalling
or avoiding making the actual decision of yes or no.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
38
Notes: Ask a closing question. If the prospect answers yes, confirm the answer and enrolment. If
the prospect says no, return to your pitch and try to discover what the true objection is
Sometimes the objections are the truth, other times the prospect is just trying to get rid of
you. You can determine whether the prospect is interested and if the objection is real or
not by asking questions. Once you determine that an objection is real, qualify it as the only
one, confirm again that it is the only objection and then overcome it using the commitment
points you have been saving for the close.
It is absolutely amazing how many enrolments are lost because the facilitator fails to follow
up and ask for the sale at the end of the sales conversation. The best way to close a sale
is to set up the closing question with the words "Other than cost, do you have any
questions or concerns that I haven't covered so far?"
If the prospect says no, you can then ask for the enrolment: "Based on what you've told
me, I know this would be ideal for you. Is there any reason why you wouldn't start up
today?" If they say no, ask how they would like to pay for it. You will be amazed at how
many people are on the verge of joining and simply need an invitation.
It is important to leave money for the last objection. If a person asks you cost early, it
shows they are interested. Put off answering the question until later, ask a probing
question and get a commitment point. You do not want to discuss price until after you have
given your session, creating value in your service, and all other objections have been dealt
with.
If they say yes, find out what the objection is, and deal with it. Dealing with objections
means, isolating it as the only reason that the sale has not moved forward, then overcom-
ing it, to make the sale.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
39
As you know, for most prospects, everything comes down to money. All other objections
are just a disguise for the consumer not wanting to spend their hard earned cash. This is
why we need to spend the time getting to know our prospects during the demonstration.
It allows us to extract information from those sessions, that we can later use to break
through their objections.
So what are the main objections and how can you break through them? The most
common objections are given below and tell you ways to overcome them. But remember
the real key to overcoming objections is practice, and having the confidence to attack the
objection. If you always just allow the prospect to walk away after the first objection you
will always fail in sales. From our experience a prospect will usually object 3 times before
your able to close the sale. This is why you want to get all of the objections out of the way
during your demonstrations before you ask your question about the enrolment.
It is natural that the prospect would object when you first present price. Now you need to
remember they may not always give you a price related objection at this junction. It may
be something like "I am not sure I have the time". This is where you will use your
knowledge you gained during the personal training session to overcome these simple
objections.
For example, "Well you said that your work or home is close to our centre and you have
already made it here twice. So I am sure you can schedule time for yourself to come
again". This of course is only one example but it should show you what we mean when
we say use your knowledge of them against them to break the objections. They cannot
argue with something they have already said or done, so you will always win the battle
with these little objections. Remember it's not about whether they have time it's about
them not wanting to spend money.
7. It is too expensive.
9. I want to wait until next year or till I get another interview call.
12. I see that these interviews are not full of technical questions.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
40
Notes:
1. I dont have the time.
1. Well you have already made it here I am sure you can come again. If you did
not think you could come, you would have not made the time to come today.
2. I am sure that your future is important to you, so you see the benefits of making
time for yourself and your professional needs.
3. How much time do you watch TV, or browse Internet, I'm sure you can spend
some of that time at the centre.
4. You were trying to enhance your skills when I saw you, skill building is already
in your schedule. Having a structured and fool-proof program does not increase
your time commitment.
1. Really let's look at your simulation again, what's your plan to change that.
2. The best athletes in the world have coaches and personal trainers. Even the
top athletes in the world need help.
3. Ok so what's your plan to reach your goals? (When they have no answer, or
answer wrong) you say see thats not going to get you to your goal.
4. You told me earlier you have been trying for years. Is that doing ok on your
own? Or can we change that today?
1. Yes! But haven't you already done that? How did it work?
3. Do you remember back to our demonstration when I showed you the respons-
es you were giving incorrectly, where did you learn those?
4. Do you know how many highly qualified people in your country are unemployed
and under employed? 92%, do you know how many magazine subscriptions
are sold?
1. Are you already thinking about not following the plan we make for you?
2. Are you asking because plans have failed for you before? With those primitive
way of training?
3. I'll be honest, very few people have failed very few. But those were the peo-
ple that were not dedicated to their goals and their own future. Let me ask you,
how dedicated are you to your future career goals?
4. Are you already giving up? This is why I am here to make sure you get results.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
41
Notes:
5. I need to talk to my parents/brother/sister/partner/spouse!
1. If your spouse is like mine, they already know your here, and you've already
discussed your future career goals. They are only going to appreciate you for
finding such a an innovative program, that suits you best at this point of your
life. Why wait when we can start today?
2. Are you able to make small purchase decisions without discussing it with your
partner?
3. Well this is only a big investment considering many other expenditure we incur
with no return we make every month.
4. I wouldn't, don't tell them at all. Surprise them with a great improvement; it will
encourage them to do the same.
5. Is this something you want to do for yourself? Great has your spouse ever
stood in your way before? Let's get started!
(The best way to overcome the I want to think about it objection is to address it during
the presentation and demonstration. Whatever prospective members give as career
objectives, the sales person simply asks them how long they've been thinking about
accomplishing those objectives. Most prospective members say they want to build lan-
guage and response skills that suit their qualifications. A simple question to ask is, How
long have you been thinking about building professional language and response skills?
After they answer, follow up with, What do you feel will have to change in your life so you'll
stop putting off the decision to start practicing? After developing enough rapport with
prospective members, many of them will just admit they've been procrastinating and join
right there on the spot.)
1. What do you need to think about, let me get you all the info you need to think!
2. How long have you been thinking about reaching this "goal", let's not delay any-
more. Let's start today!
3. What's going to happen if you put it off for another three months? (When the
fear of more number of interview/professional rejections is greater than the de-
sire to save money, it creates a sense of urgency).
4. Let's think about it now, what don't you like. The center, the concept, me, the
training program, or the price.
5. If it was free, would you take it? So the problem is the price?
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
42
1. When you think about it, it's the price of a dinner each day. Can you come up
with that much each day?
2. Is there an unhealthy habit you can remove from your life to make room for
your futuristic goals?
3. How much do you spend going out each week? Can you stay home one night a
week, so you can afford your futuristic goals.
4. You know what, you deserve this. I am sure you work hard everyday and it
would be nice to treat yourself. Do it!
5. How much can you afford, I can make a package to suit your financial needs.
6. Do you know how much will be your yearly increment if you acquire these skills
along with your other qualifications?
7. How much did you spent for acquiring these educational qualifications? Dont
you think it is foolish to save money and spoil the sheen out of them?
8. There is always a reason not to spend money, there is no reason good enough
that should prevent you from reaching your goals and being healthy. Let's get
started!
9. Do you want to come back in a year when you have more money. What about
all the opportunities you are going to lose over an year?
11. Do you always let money stop you from getting what you want? Let's change
that today!
12. Do you know that highly qualified people without matching English skills end up
as junior to their juniors?
13. Your 175 gram smartphone costs 17,500 rupees. That means Rs.100 per
gram. That means Rs. 100,000 per kilogram. Are you not averse to pay Rs.
100,000 for a mix of plastic, glass, and some ICs?
1. Do you mean the conventional classroom teaching methods, that look simple
and less complicated? It is less complicated for them and too complicated for
your future. You not only lose money and time, but also lose the golden oppor-
tunities.
2. When you first learned anything, it was complicated - for example walking as a
child, or riding a two wheeler for the first time. Then we start enjoying the fruits
of our efforts.
4. When you drive on the road, you overtake others by accelerating or by slowing
down? Accelerating might look complicated, but, you are with competent train-
ers.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
43
Notes: 9. I want to wait until next year or till I get another interview call.
1. Can you learn cycling just the day before the cycle race? Ability to spontaneously
convincing others is a cognitive skills that has to be ingrained into your brain and
it must become part of your second nature. You must be proactive or you will be
lost in the race.
2. Dont you know that as the time goes by the chances of getting an interview call
become less and less? I think you cant take such huge risks with your future.
3. Interview skills are interaction skills. Do you think interaction skills are for
interviews alone? Your friends and family will appreciate the positive change
happening in you from this evening itself, if you enroll now.
1. Surprised to hear this because nothing similar to our innovation is existing in the
world. You might have seen somebody playing an illegally downloaded YouTube
video! Think yourself - is there a customization, that ensures you get what you
exactly want? Are there thousands of questions so that you are exposed to
uncertainties that you face in real situations? Are there a mix of personal and
professional questions? Is there content-based instruction? Please go through
the brochure again to realize what are you missing out by not enrolling.
2. Just go out and look around. You will see iron, steel, plastic, glass etc are
scattered around. Dont you know that the when the same materials processed
brilliantly it can become a BMW car? The benefit comes not only from the
material, it is in the designing, processing and delivering.
3. I am afraid somebody has tried to cheat you by claiming our type of packaging.
Therefore, it is important to look at the advanced features we have and what are
the primitive features the other product claim.
1. If you want to play tennis, will you play with a 10 year old, and celebrate
victories? No way. You will pay with your age group. Then, winning is real
winning. Similarly, the level of English you experience in our program is the level
expected from your age group, and from people of your educational qualifica-
tions and career expectations.
2. We can always stuff all our students into one classroom and re-teach the school
grammar. We know that is the traditional way, and more convincing way. No-
body, including you will not question us. However, we know, if we do that we will
be ditching you and blocking your future. We are taking the risk on your behalf
by suggesting the right methods that will ultimately build your future and save
your hard-earned degrees. Some people might go out by seeing the level of
English. However, we know that they will have to come back to us at a later date.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
44
Notes: 12. I see that these interviews are NOT full of technical questions.
1. Most candidates fail in interviews and interactions not because they dont
know the answer. It is because they are unable to present the answer in a
professional way. Our objective is to ensure that you develop the abilities to
present your knowledge in the most appropriate way. Teaching your domain
knowledge, that you have already studied over many years cannot be taught
by us in few weeks.
In a specimen interview,
2. What happens when you appear for a 4-wheeler driving test? You are asked
to write the English letter H. In the case of two wheeler, you are asked to drive
8. In real life, you never come across a situation where you might have to
write H or 8 on the road. The theory is that if you do the toughest in the
beginning the rest of the life will be easy. The principle is applied here. Once
you learned to crack these interviews, you will be able to manage even those
interviews where you dont know the correct answer.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
45
Ask any sales person - closing a deal when selling insurance, telephone, health
club memberships, automobile, mutual funds etc etc are not easy nowadays due to
the proliferation of companies in the market and the cut-throat competition.
The core difficulties come from the fact that there is no product innovation and
therefore, the companies struggle to differentiate themselves.
At InterviewMax, we see the difference, we have products and programs that are
innovative and different. They ensure results that are visible to everyone. Even
then, few people view objections to enrolment as the most difficult part of the entire
sales process for an InterviewMax executive. This is especially true if the objection
is viewed as an obstacle rather than an opportunity to help the prospect get the
results they are looking for. Here are some suggestions on how to handle Interview-
Max enrolment objections effectively.
Price objections can be one of the major type of objections. The following are the
best practices to handle those objections.
1. Wait for the right time Many people make the mistake of introducing price too early
in their sales conversations. Doing this means you get a lot more price objections than
youre supposed to. Before you decide to even mention it, you have to give some time to
your prospect. Sell them the benefits of joining the program first before you get on to the
question of price. This can help them realize the value of the program and make their
decisions from that. If you share the pricing information too early, you immediately move
on to the price issues, and you wont have the chance to let them know the value of the
deal.
2. Responses to the price objections are only in the end When you get a price
objection, avoid responding then and there. First, try to get some information as to why
the prospect is objecting to the price. Ask them what their concern is, so that they can let
you know all the objections they have. This will help you get a complete idea about what
is really going on. So, you can take some time and give an effective and positive response.
3. Give them confidence in the outcome If your prospect is objecting to the price of
the InterviewMax program, it could be because they are still unclear as to how they can
benefit from the deal. When you get this type of objection, ask them the question, If we
could help you speak fluently and build a better personality in six weeks, wouldnt that be
worth an investment? Putting it across like they are making an investment in their future
and to protect their hard-earned degrees can be a good way of convincing prospects that
they are doing the right thing.
4. Focus on selling the value When you still face price objections after explaining all
the benefits of the program, it could be because you have not sold the value as well as
you thought you did. Get back to what the prospect needs and why he/she thinks it is not
value for money. Try to help them articulate how much it is worth to them. If you can get
the prospect to understand the value of the deal and put it in financial terms, they will be
less resistant when it comes to pricing.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
46
Notes: In the section above, you have gone through the best practices to handle price objections.
Now, the following are the best practices to handle other objections.
5. Anticipating Objections - With the effective use of a needs analysis, always try to
anticipate objections early in discussions and demonstrations. Too many sales people
wait until objections come to them instead of trying to anticipate what they will be.
Eliminate the objections as you go along, and the enrolment process will be much easier.
6. Never Interfere and Rush with the Answer - Never rush your response to a
prospects objection. Hear them out. Listen, even if youve heard it a thousand times
before. Some salespeople often respond too quickly and actually will over-talk their
prospects in these situations. This will often create friction with the prospect which will
likely lead to them not enrolling for the program.
7. Repeat the objection back to your guest - This will buy you some time to think, plus
it will also show that you are interested in what they have to say. It will also help you to
be sure that you understand exactly what the guest is saying.
8. Treat it as a Positive signal - Dont forget that that an objection to joining the
program is many times a buying signal because the prospect still has questions. If they
had no interest in InterviewMax or in joining, why would they still be talking to you?
9. Confirm that the Interest is Real - If you think a prospects objection is just a
smokescreen, ask if they are interested in the program and in getting results. Smoke-
screen objections can be a real time waster for us, and even the most seasoned
professionals can fall into this trap. Some prospects will feel overpowered by a confident
sales person and their only escape is to create a false objection to joining the program.
A simple way to rid yourself of this problem is by further probing in order to make sure
that the objection to enrolling is genuine.
10. Experts Say, Three Objections are Very Natural - It is important to remember
that, statistically speaking, a minimum of three objections are needed before a person
will buy - after all they are parting with their own hard earned money . However, sales
people give up after the first objection without realizing that this person would have
joined the program if they had persisted a little more.
11. Voice of the Prospect - Listen carefully to objections you receive about enrolment
and let InterviewMax team know about them. They will hold valuable clues about the
prospect's needs and desire. A real objection can often reveal important information that
is worth noting because even if your prospect doesnt enroll on this occasion you may
know what buttons to push the next time you speak to them.
12. Be Proactive - The better explanations, demonstrations and the better your
interpretation of the captured recordings, the fewer objections you will hear its that
simple. Its important to give your presentation in a way that your prospect clearly
understands. This will help you avoid objections that arise from not clearly understand-
ing what you have said. Practice.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
47
If you speak English with a high level of accuracy it means you speak correctly,
with very few mistakes. If you speak fluently it means you speak easily, quickly
and with few pauses.
The ideal is obviously to speak accurately and fluently but that will come after
years of practice! The English/Communication program of InterviewMax is all
about how to become a more accurate and fluent speaker, the important thing is
to create a balance between the two.
A. Fluency
Out of the four language skills, Speaking is considered as the most essential skill
to be mastered. Oral language is a powerful learning tool, which shapes, Modifies,
Extends and Organizes thought.
Oral language is the foundation of all language development and therefore the
foundation of all learning. It is the basis for the other language strands like
Listening, reading & Writing.
- Martin Bygate (1987, Oxford)
B. Accuracy
Speaking with a high level of accuracy means making very few mistakes. This is
easier said than done. So, what can you do to improve your level of accuracy
when you speak English?
Even native speakers make mistakes when they speak in their own language, but
they are always listening to themselves and correct themselves.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
48
E. What is it?
InterviewMax believes, in this fast moving, impatient world, the ability to spontaneously
and effectively expressing ones knowledge is the most crucial factor in ones profes-
sional and personal well being.
Daniel Webster, 19th-century American statesman (Secretary of State), orator and
lawyer once famously said, If all my possessions were taken from me with one
exception, I would choose to keep the power of speech, for by it I would soon regain all
the rest.
Unfortunately, most of our degree holders never understand the value of this. For
those who understand this crucial success secret, and for those who happens to know
this, there is InterviewMax.
InterviewMax programs ARE FOR knowledge workers, executives and leaders - people
who use their knowledge in their profession and strive to improve their knowledge by
dissimilating and assimilating them through various means of communication.
The ideal is obviously to speak accurately and fluently but that will come after years of
practice! The English/Communication program of InterviewMax is all about how to
become a more accurate and fluent speaker, the important thing is to create a balance
between the two.
E. What is it not?
Our programs ARE NOT FOR call center workers, where the prime objective is to create
false impression of a foreign nationality while responding to the questions of natives
from those countries.
Or in other words, InterviewMax programs ARE NOT FOR mimic artists, their prime
responsibility is to mug-up scripts and deliver them in a fake accent.
As we focus on meaningful communication, our focus is more on the content, the
efficient use of which is going to shape the future of a professional. Even though we
provide the best way to understand and practice right pronunciation in meaningful ways,
we desist from using the artificial pronunciation software that create mimic artists
without helping them entering into meaningful communication.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
4.2 Program Structure
Joins
Fill the Prime Form
1. Advanced Tests
InterviewMax Re4M (Reform) Methodology for English/Communication Enhancement: 1st Re: Realize!
(3 sessions of 1 Hr. 30 Minutes to 2.0 Hrs each)
Day Topic Venue Objective Process For Facilitator
To build solid foundation on grammar Advanced test based on the Ensure that the test is
Advanced Test & CBI Lessons. Computer
rules/usages & vocabulary. feedback / common errors. done successfully.
1
To provide exponential improvement in Study and apply the usage Ensure that the test is
Study of common errors Classroom
conversational abilities. in another situation. done successfully.
To build solid foundation on grammar Advanced test based on the Ensure that the test is
Advanced Tests & CBI Lessons. Computer
rules/usages & vocabulary. feedback / common errors. done successfully.
2
To provide exponential improvement in Study and apply the usage Ensure that the test is
Study of common errors Classroom
conversational abilities. in another situation. done successfully.
To build solid foundation on grammar Advanced test based on the Ensure that the test is
Advanced Tests & CBI Lessons Computer
rules/usages & vocabulary. feedback / common errors. done successfully.
5
To provide exponential improvement in Study and apply the usage Ensure that the test is
Study of common errors Classroom
conversational abilities. in another situation. done successfully.
To build solid foundation on grammar Advanced test based on the Ensure that the test is
Advanced Test & CBI Lessons Computer
rules/usages & vocabulary. feedback / common errors. done successfully.
Section Intake: 7
To provide exponential improvement in Study and apply the usage Ensure that the test is
1. Interview Study of common errors Classroom
conversational abilities. in another situation. done successfully.
Preparatory Test.
2. Interview To build solid foundation on grammar Advanced test based on the Ensure that the test is
Advanced Tests & CBI Lessons Computer
Simulation rules/usages & vocabulary. feedback / common errors. done successfully.
8
3. Interview Practice To provide exponential improvement in Study and apply the usage Ensure that the test is
Study of common errors Classroom
Sessions conversational abilities. in another situation. done successfully.
To be decided after analyzing progress of the candidate by the end of the Learning Module.
Section Intake:
To Ingrain the
Professional Skills
that Ensures Dream
Jobs and the Ability to
Preserve Excellent
Careers.
55
5. InterviewMax Products
The following is the partial list of the products that are available or planned in the near
future. Please refer to the InterviewMax website and cross-check with the Interview-
Max team regarding the availability.
Mechanical Engineering
Electronics/Telecommunications
Engineering Civil Engineering
Electrical Engineering
Computer Science
Marketing Management
Operations Management
Management Financial Management
Project Management
Human Resources Management
Oracle, PL/SQL
Java
Technology .Net/SQL Server
Software Testing
Networking
Cost Accountancy
Others Law
Hospitality
5.2. Prospective Customers: The prime objective of the franchisee partner is to conduct
the Interview Success Programs. However, on unavoidable circumstances,we allow the
prospects to own our software.
1. Those candidates who wants to practice at home and use the InterviewMax
center only for evaluation and feedback.
2. Candidates who have already completed the program and needs additional
practice.
3. Prospects who cant visit our center due to personal issues.
4. Prospects who is a resident of a place where there is no InterviewMax center.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
56
Notes: 5.3. Blacklisted Customer groups: Selling InterviewMax programs to the following
customer groups are not allowed.
In case of any clarifications related to any specific instance, please contact InterviewMax.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
57
6.2. How is Product Bundle Delivered? For educational institutions, products are
bundled in the following way:
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
58
6.3. How are Programs Delivered? Franchisee partners can engage with professional
institutions in the following ways:
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
59
Subject: A Time to Act! Professional Interview Simulators for Your Engineering College.
It is a fact: When engineering graduates dont speak like engineers, interviewers dont
take the risk of selecting them.
The whole teaching efforts look like a line drawn upon water when we see the way
engineering graduates fail to demonstrate their knowledge!
Failures of lakhs of students reveal that, Smartly Responding on the Spot in
viva/interview is not a skill that can be acquired by traditional methods.
Like swimming or car driving, such skills must be ingrained to the students and must
become part of their nature. It calls for innovative methods.
As you know innovation is the only way for educationists like you and the institutions like
yours to make a mark in this competitive environment.
We are the only company that has a series of innovations in this line: For example,
Realistic Professional Interview Simulators for various branches of Engineering,
Professional English skills through Technology & Science
Spoken English Simulators, etc.
I write this to seek an appointment with you. I guarantee that experiencing this innovation
will be one of the most memorable moments of your professional life.
Waiting for your appointment,
..
(Director)
Subject: A time to Act! Professional Interview Simulators for Your Management Institute.
It is a fact: When MBA graduates dont speak like management professionals, interview-
ers dont take the risk of selecting them.
The whole teaching efforts looks like a line drawn upon water when we see the way
management graduates fail to demonstrate their knowledge!
Failures of lakhs of students reveal that, Smartly Responding on the Spot in
viva/interview is not a skill that can be acquired by traditional methods.
Like swimming or car driving, such skills must be ingrained to the students and must
become part of their nature. It calls for innovative methods.
As you know innovation is the only way for educationists like you and the institutions like
yours to make a mark in this competitive environment.
We are the only company that has a series of innovations in this line: For example,
Realistic Professional Interview Simulators for various areas of management,
Professional English skills through Contemporary Management Ideas
Spoken English Simulators, etc.
I write this to seek an appointment with you. I guarantee that experiencing this innovation
will be one of the most memorable moments of your professional life.
Waiting for your appointment,
..
(Director)
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
60
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
Demonstration - Flow
Ask Question/Make Statements Usual Response from Students Continue to talk these Points
Ask Question/Make Statements Usual Response from Students Continue to talk these Points
You have studied for over fifteen Smart people learn from others mis-
years to build a good life. Am I right? takes. Whatever situation you are in at
8 Your parents and well wishers are Silence in agreement. present. If you are positive and deter-
looking for your growth, prosperity mined, you can build and re-build an
and not frustrations. Am I right? excellent career and life.
As you know, interviewers have This is very important. And, this is the
choice. They can select you or the only way to success in an interview.
12 other person. Then how to make the Students murmur, or keep silence. How to make the interviewer crave
interviewer crave to get you as an to get you as an employee in their
employee in his or her company? company?
Ask Question/Make Statements Usual Response from Students Continue to talk these Points
Can you mug-up all the answers? Becoming the right person is the solu-
Can you mug-up and practice body- tion. Become the person that compa-
language for every occasion? Can nies crave to employee, colleagues
20 you mug-up your conduct and be- Students wait for answer. love work with, bosses compete to
havior? It is not possible unless you have in their teams, and of course the
are a great actor. Then what is the most eligible person in the marriage
solution? market.
Ask Question/Make Statements Usual Response from Students Continue to talk these Points
Ask Question/Make Statements Usual Response from Students Continue to talk these Points
Before we wrap up. I would like to Therefore, when you actually get an
tell you few things that are very im- interview call, can you take the inter-
portant. One. Naukri.com and other view lightly? Can you go with mock-
Internet job sites have more than Students keep silence with no an- interview preparation?
1
One Crore resumes in their data swer. Surveys say, the people who prepare
bank. are getting excellent job s with excel-
You must be lucky to get an inter- lent salaries, promotions and foreign
view call! trips.
1. Objective: This section describes how to talk over phone to get appointment
with the decision makers of the institution.
2. Note: InterviewMax programs are designed in such a way that the main revenue is
realized from training career seekers, career changers, and other people from public - not
by selling products For details, please refer to the document on 12 Customer
groups/Segments. Educational institutions are only one among the Twelve.
Yet working with the professional colleges in your locality gives you a strategic advantage
due to the following three reasons:
Build awareness. Students are dreamers. They dream someday, from some-
where, some company will appear and will give me some job, somehow. It
requires teachers push to bring them to the realities of the competing world.
It brings a lot of prestige and authenticity. To say that in our area only these
colleges and our center have interview simulators and spoken English simula-
tors. And sales add revenues in the beginning.
What are the crucial factors that is in favor of Introducing InterviewMax /Interview-
LabPro solutions in Professional colleges?
Saves Money: Monetary benefits from the first year and for every year. Inter-
viewLabPro is a one-time investment.
Students & Teachers Benefit: Positively develops Interview and Viva skills like
no other programs can - thanks to path-breaking innovations.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
67
When we meet Ill show you how our patented innovations will get you the results
youd like to see. Now, can we meet on Monday, or would Friday be better?
Script 2. Based on the need to be an academic leader and the pride of innova-
tions
I see from your website that you believe in innovations and want to be the leader in
this area. However, when we speak to your students, they say there are no much
innovations. Why dont we together introduce certain path breaking innovations in
your college?
And, dont you think it will be of double advantage if these innovations raise the
reputation, save money while improving the prevailing culture of the college?
Script 3. Based on the need to counter competition and build academic repu-
tation
You are aware of the competition in Engineering (or Management as the case may
be) education. The only way to become successful is to build quick reputation for your
institution. I mean quick because you cant wait for a slow growth. We have certain
innovations that will help you build reputation while saving a lot of money.
I would like to meet you to discuss about this.
When we meet Ill show you how our patented innovations will get you the results
youd like to see. Now, can we meet on Monday, or would Friday be better?
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
68
Our price may look high at first. When you look a little deeper, you will
realise its not high enough for what it does. (Show calculations)
As a matter of fact, you will get 100% return on investment in the first year
itself, notwithstanding the reputation and the prestige our solution brings to
your institution.
Also, you will be using your resources more effectively, and you are going
to improve the overall culture of the college.
Dont you think everyone in the academic circles going to appreciate you
personally for this?
The fact that you are busy is the main reason we want to speak to you. Only
busy people understand the value of efficiency and effectiveness that our
innovation is going to provide to your institution.
In my opinion, you being busy is the right person to implement and take
credit for innovations that implemented in your college for best results.
I know how busy you are. Suppose you receive a letter marked personal
and confidential would you allow your Placement Officer to open it?
Once your team have used our innovative solution for a while, you would no
more consider going back to the age old systems.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
69
Telling you the fact, it may be more risky for you not to implement our
innovative solutions.
What is the price you may pay for lowering reputation, lowering placements,
and lack of professional culture in a professional college? What is the price
you play for poor communication skills among your teachers? What is the
price you pay for not updating yourself to new technologies that are
imperative to ensure growth?
Sir, if your closed ones needed medical care, would it put it off to another
time?
Of course not!
I know you treat your students as your children and the college as your
home. You know the short-comings they face and cut-throat competition
outside.
Then why delay a decision on this? Let us implement it now so that one
more batch of your students and teachers will get benefited from your
decision.
Pythagoras or Albert Einstein were not Indians, still we learn their theorems
and apply them in our Indian conditions and to solve Indian problems.
I can assure you that what we are offering is as different as night and day
from whatever product you have seen in the past.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
70
If anybody tried to mislead you with false promises, could you compare
those promises with what we have already implemented on our products
and solutions?
Thats exactly the reason why we recommend buying now, so that you will
be able to meet the hard times head-on with an undue advantage.
With our innovative solutions and continued support, you will be able to
attract and motivate students, parents and teachers. You will be able to
spring a surprise result when everyone else gropes in the dark.
That is exactly the reason, we are here. In a fast changing world, only the
smart people understand the potential of the new innovations. No wonder
they reap the benefits.
At one time the telephone was new, the computer was new, the automobile
was new.
Some visionaries took advantage of these innovations and tools, and most
of these institutions prospered.
Other people clung to old methodologies and outdated tools, and most of
these organisations failed.
You know, at some point, you were not interested in buying a new car. At
some point, you were not interested in buying a house.
But, as you learned more about cars and houses, your interest level rose,
and when the time was right for you, you bought.
I am not asking you to buy something today. I am only asking you to listen
to a proposal that is going to greatly benefit not only you but also your
institution as a whole.
May I explain to you some of the many benefits of our innovative solutions?
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
71
Let me give you some solid reasons why more and more educationists and
visionaries switching to our innovative solutions.
But, you know, there are great many things we can think about and always
come up with the same answer.
For example, if I asked you the colour of your car, whether you think it over
for 10 minutes, 10 days or 10 weeks, youll always come up with the same
answer.
In the same way, you can think about this proposal for 10 minutes, 10 days
or even 10 weeks.
Youll always come to the same conclusion: that its never a mistake to save
money, build reputation and to help students in a way nobody else can.
As you have seen, this is a unique and patented solution. One must
experience it and see how students using it to understand the full potential.
And, you need the original software installed on your computer for this.
You are a busy person and it might take a lot of time to understand our
presentation. I can save your time and I am paid to do this.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
72
16. Why should I buy from you when I can get a similar product for much
less?
As you have seen, this is a unique and patented solution similar products
are not available. I know what you are comparing to as similar product
that is the short-term training programs of these so called soft-skill,
interview trainers.
You know what is the damage they do to your students, faculty and to the
overall culture of the college.
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
................................................................................................
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
73
Notes:
3. Why is it important to expose Unconcsious Incompetence in a tactful
manner?
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
74
Notes:
7. Write down TEN key complaints that Interviewers and Viva-voce
examiners have against the way students respond?
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
And What are the Key Reasons for This Predicament?
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
...........................................................................................................
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
75
Notes: 8. Write down TEN key points that Interviewers and Viva-voce
examiners insist to implement in professional colleges?
......................................................................................................................
......................................................................................................................
......................................................................................................................
......................................................................................................................
......................................................................................................................
......................................................................................................................
......................................................................................................................
......................................................................................................................
......................................................................................................................
......................................................................................................................
......................................................................................................................
......................................................................................................................
......................................................................................................................
......................................................................................................................
......................................................................................................................
......................................................................................................................
......................................................................................................................
......................................................................................................................
......................................................................................................................
......................................................................................................................
......................................................................................................................
......................................................................................................................
......................................................................................................................
......................................................................................................................
......................................................................................................................
..............................................
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
76
Notes: On many occasions, InterviewMax centers are asked to conduct the programs outside of
the center. This section describes the situations, opportunity and the methodology to
successfully conduct the program.
2. Partners can add other programs along with InterviewMax programs to meet a
customers specific requirements. For example, Personality development, Nego-
tiation skills, Teacher communication, Parental communication etc.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
77
8. Marketing
The video commercial is so real and so gripping that it leaves the audience with a
memorable image in their head. However, this commercial drew some criticism for its too
real portrayal of a driving accident, but the results of the commercial are hard to argue. It
helped increase the safety awareness and safety became a major factor in car buying
decisions. There was a 17% increase in sales in the Volkswagen Jetta line as a result of
the commercial and led to a second commercial about the Volkswagen Passat.
The worlds leading medical journal published an exclusive report saying that India is No.1
in suicides. One third of the worlds suicides happen in India. The majority of them are in
the age group of 18 to 29! You know the root cause. For every single successful suicides,
there are about eight others trying suicides unsuccessfully. And hundreds of alcohol and
drug addicts, who create problems in the society.
Knowing this grave reality - the crucial needs and the lack of reliable solutions - Interview-
Max invested millions in research and development and came up with innovative sure-fire
solutions. Like Volkswagen, we have fail-proof products and methodologies. We refuse to
accept failed theories just because they were there for centures - because they were
failures for us. We are the originators of many innovative ideas in skill-building: Content-
based Instruction, Customization, Body-language recording etc etc. We use the latest in
technology and learning methodologies.
However, none our efforts will be of any use, unless the prospective customers get
convinced that I desperately need this now, and InterviewMax is the only solution.
We can help the prospective customer understand the grave reality and ensure his/her
enrolment only by explaining to them what could happen if the didnt undergo such
programs. Sometimes, the grave reality will be fearsome.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
78
Notes: Therefore, as in the case of Volkswagen Jetta, the only way to spread awareness about
the impending danger is to expose the probable victims to the their worst fear. The same
method followed by traffic police, insurance companies, pharmacy companies etc.
As we know, fear based marketing is controversial, but when done effectively can
increase awareness, reduce irresponsible behavior, and can help increase enrolments in
programs like ours. There is an adage, Fear cuts through the layers of fat around peoples
brain. We at InterviewMax believe fear based marketing must always be done for the
benefit of the consumer, for the benefit of the society and NOT for the sake of making
money and to enhance product sales. There is no denying that fear is a primary motivator
for us to change the way we use our time/money and our lives.
Lets accept the fact that everyone wont accept an innovation on the spot. Then,
how to define typical InterviewMax prospects?
They take their responsibility and the responsibility of their future. They
1
dont blame others or external factors for their failures.
They are pragmatists. They understand the deficiencies of the present
2
system and understand what is to be done.
They are ready to accept change. They know in this world change is the
3
only thing that is permanent.
They are ready to deliberate. They are ready to weigh out pros and cons
4
and adopt it once it is found practical.
6 They try-out new ideas in careful way and give a value for them.
7 They are always inspired by the new and the call of a bright future.
9 They like to convey ideas to others. They like to lead - now or later.
If possible, dont waste your time with the following type of people.
1 They are Change averse. They blindly follow tradition without reason.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
79
Information Refer to
They try-out new ideas in careful way. They try-out new ideas in careful way.
They are always inspired by the new. They are always inspired by the new.
They like to integrate new ideas in useful They like to integrate new ideas in use-
ways. ful ways.
They like to convey ideas to the rest of They like to convey ideas to the rest of
the team. They like to lead. the team. They like to lead.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
80
8.3 Publicity
InterviewMax is a unique program with social objectives. Comparing to any program in the
market, it has a higher utility, effectiveness and therefore higher convincing power.
Therefore, we strongly recommend partners to use the social publicity opportunities
available to social-educational causes in society and print/electronic media.
Few guidelines are:
1. Demonstrate to journalists and tell the story behind InterviewMax and how did you
decide to open an exclusive center in your area. Make it a story.
3. Wherever possible, attend seminars and other functions and increase the visibility.
5. Always use A5 size laminated pamphlets and give only to the people who are part of
the targeted audience. Our objective is that the pamphlet should remain with people
for many months/years to come.
6. Increase the visibility by attending programs where the targeted customers gather.
7. Never go for paid advertisements, instead go for advertorials. Refer to Espoir group
websites and pamphlets for contents. If there is a specific need, always consults
InterviewMax in advance.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
81
2. In case the student needs to keep the video on the computer, it should be under a
password protected folder.
3. The student should be trained to keep the videos secure even when they are outside the
InterviewMax center.
4. Facilitator should use discretion and make judgment while allocating computers to
different students in the center.
Cognitive skills allow a person to absorb and evaluate information through sensory
perception and thought processes. Therefore, the learning process, learning progress and
learning outcome etc are very personal in nature.
We must treat any data or information regarding an individual as confidential data and
should not allow them to reach to another individual.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
82
10.1 Hardware
Notes:
Simulators are high-end software. They are extremely sensitive to even minute changes
in hardware and software settings or overall system environments. Therefore, you are
expected to keep the computer at its best performance level.
Some guidelines include: You must ensure that the system is free of malware. You must
regularly get rid of unwanted temporary files. You must keep desktop as clean as possible
- never save heavy files on the desktop, as it consumes your RAM. Stop unwanted apps
or services that is running parallelly in the background as it can eat away the RAM. These
basics hygienic issues have a great bearing on the performance of these innovative
software simulator programs. Sometimes, if necessary, you may have to switch off heavy
anti-virus software.
It is important that each system at the centre (including laptops if any) have unique HIS
Form and is kept updated. It is mandatory that the updated HIS form is sent to Espoir
Technologies for any sort of technical support. This will help Espoir help desk to help you.
Send your queries to smile@espoirtech.com. Our Team will respond within 24 hrs, or visit
the respective website for other forms of communication.
10.2 Software
Most problems arise when drivers of various peripheral elements are not properly installed.
We must ensure that drivers of camera, mic, speaker, USB ports etc are installed.
Select personalization
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
83
Notes:
d. System Date and Time format: Should be dd/mm/yyyy hh:mm India. Outside
india mm/dd/yyyy hh:mm
Mouse Over the clock on right hand bottom corner of the screen
e. Power options: Windows Power options should be set for better performance.
On right hand below corner there is a power indicator. Right click. Select Power
Options.
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
84
Notes:
a. Before attaching Espoir Key or Pen Drive for the first time, make sure Windows
automatic updates are set ON. Make sure Espoirs software-media Pendrive is
attached to USB 3 Port.
http://windows.microsoft.com/en-in/windows/turn-automatic-updating-on-
off#turn-automatic-updating-on-off=windows-7
b. Espoir recommends Logitech HD webcam C310. Drivers CD comes along with it.
Install drivers before working with Espoir Applications. Set video standards NTSC
for USA and Japan, PAL for India. For other countries, please refer to the respective
country standards.
http://support.logitech.com/product/hd-webcam-c310
Training Material for private circulation only. Copyright 2005-2015 Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
Hardware-Software-Installation (HSI) Form
Hardware
Form No. IMAX-FC-012 Last Modified 18, Feb 2015. Espoir Technologies Private Limited, InterviewMax Division. www.espoirtech.com,
www.InterviewMax.com
Hardware-Software-Installation (HSI) Form
Form No. IMAX-FC-012 Last Modified 18, Feb 2015. Espoir Technologies Private Limited, InterviewMax Division. www.espoirtech.com,
www.InterviewMax.com
Entry Form
EN:
Date:
Name:
AN:
Brief Personal Details
Surname First Name
Date of Birth: Age: M/F
Educational Qualifications:
Present Address:
What Next?
1. I hereby decide to join the program A. Duration B. Timing C. Fees
2. I would like to join at a later date: Date: Contact:
3. I think my friends like to join this program. Contact:
4. I dont think I need this program. Reason:
5. I didnt like this program. Reason:
For Internal Training Purpose. Form No. IMAX-FC-010 Last Modified 18, Nov 2014. Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
Prime Form
AN:
Program Details Date:
No: Name:
Description PW:
Personal Details
Name (As it will appear in the certificate) Photograph & Signature
Permanent Address:
PIN:
District: State: Address Proof:
Contact in case of emergency:
Learning Module
Fees for Learning Module: I have received the username and
password of the computer
Payment Details:
workstations for practice and
Receipt No: simulation sessions. I hereby agree
to follow the centre rules.
Program Start Date:
Program End Date: Signature & Date:
Ingraining Module
Fees for Ingraining Module: Remarks:
Payment Details:
Receipt No:
Program Start Date:
Program End Date:
Facilitators Report
Based on the performance in classroom, practice and simulation sessions, Signature with date:
the candidate is eligible to receive the Interview Success Program
certificate.
Receipt of the Certificate & the Program Feedback
I am happy that I have successfully completed the program and have Signature with date:
received the certificate. / Please send the certificate in the address given
below:
Address:
For Internal Training Purpose. Form No. IMAX-FC-011 Last Modified 18, Nov 2014. Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
Participation Log
Interview Success Programs
Program Details
No: AN:
Description Name:
For Internal Training Purpose. Form No. IMAX-FC-012 Last Modified 18, Nov 2014. Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
Participation Log
Language Success Programs
Program Details
No: AN:
Description Name:
For Internal Training Purpose. Form No. IMAX-FC-013 Last Modified 18, Nov 2014. Espoir Technologies Private Limited, InterviewMax Division.
www.espoirtech.com, www.InterviewMax.com
50 Reasons Why We Cannot Change
Espoir InterviewMax Facilitator Center Operation Manual. Published by Espoir Technologies Private Limited.
An Espoir Worldwide Initiative. www.InterviewMax.com www.EspoirTech.com