Darissa A.

Monroe
| Dmonroe22@gmail.com

Objective: To transfer the leadership expertise gained during fifteen years in a higher education setting to an administrative
leadership position for an established organization that values student development and success.

EDUCATION

Morgan State University Baltimore, MD

Ed.D. Community College Leadership May 2019 (prospective graduation)

University of Maryland University College Adelphi, MD

Master of Distance Education and E-learning Dec. 2016

University of Maryland University College Adelphi, MD

Master of Science - Management Aug. 2013
Human Resources Concentration

University of Maryland Baltimore County Baltimore, MD

Bachelor of Arts - Sociology Dec. 2007
Training and Development Concentration

Relevant Course Work

Principles of Training and Development, Employee and Labor Relations, Organizational Development, Recruitment and Selection, Managing
Teams, Industrial Organizational Psychology, Instructional Systems Development, Online Learning and Development in the Workplace,
Teaching and Learning in Online DE, Training and Learning Multimedia.

Summary of Professional Qualifications

Develop and coordinate employee training presentations/guides and evaluation structures

Provide leadership in the setting and achieving of strategic and organizational goals regarding workforce development,
professional development, and team building efforts
Strong leader and problem solver with initiative to exceed program and/or departmental goals
Conduct classroom led staff training and development activities
Oversee the development and assessment of workforce development and student employment professional development
programs
Develop communication outreach for departmental use
Restructure departmental budget to meet needs of strategic plan
Exceptional written and oral communication skills, ability to deliver training content efficiently and effectively
Create learning objectives and experience with using ADDIE model
Provide Front-end analysis: Identifying performance gaps analysis and root-cause analysis

PROFESSIONAL EXPERIENCE

University of Maryland, Baltimore Baltimore, MD

Director, Student Employment Nov 2015- Present

Interpret and implement Federal and Institutional policies and regulations to manage and facilitate proper execution of
student employment operations
Manage various human resource and payroll actions for the student employment process
Conduct work site visits and provide feedback to employing departments
Oversee the recruitment, performance, and training of team members and establish cohesive work teams
Mange labor relations and conflict management for student employees to sustain a positive work environment
Develop and conduct classroom led training and professional development workshops for staff and student employees
Identify essential improvements for organizational and strategic planning for the Office of Student Employment
Maintain and spearhead regular communication with departments and outside agencies
Georgia Institute of Technology Atlanta, GA
Assistant Director Aug 2011- Oct. 2015

Developed and coordinated graduate staff training programs utilizing adult learning techniques to enhance workplace
performance at all levels of staffing
Identified essential improvements for organizational and strategic planning for the Office of Financial Aid, Graduate division
Interpreted and implement State policies and regulations to facilitate proper execution of student aid programs
Maintained and spearhead regular communication with departments, project coordinators, and donors
Analyzed quantitative and qualitative data reports, including but not limited, enrollment status, eligibility, award processing
(NIH, DOD, NSF Funding)

Georgetown University Washington, DC

Assistant Director Jan 2010- Aug 2011

Created and facilitated on-site trainings and campus wide presentations

Developed and executed outreach activities for prospective, admitted, and continuing undergraduate and graduate students
Managed financial aid officers and student workers daily tasks and deliverables
Managed student financial aid officer mentor outreach program
Advised students and families on financial aid processes and operations

North Carolina Agricultural and Technical State University Greensboro, NC

Financial Aid Counselor/Pell Grant Coordinator Mar 2009- Jan 2010

Developed and implemented relevant training sessions and materials for campus-wide registration and orientation events
Provided consistent written and oral correspondence with students, parents, and guardians regarding financial aid
programs, and eligibility
Consulted and advised students and families on financial aid eligibility, application procedures, federal title IV and state aid
programs

American Family Life Assurance Company Columbia, MD

Corporate Recruiter Aug 2004 Feb 2005

Assisted the agency in locating, researching, interviewing and hiring employees

Coordinated and executed recruitment and enrollment programs and events
Specialized in student recruitment by regularly participating in job fairs and university career visits

Eastern Connecticut State University Willimantic, CT

Student Financial Aid Officer Aug 2002 Aug 2004

Trained new student employees on system processes and procedures

Assisted students in all aspects of the financial aid process by delivering accurate, up-to-date information and responses
Created estimated award letters, determined student eligibility, performed verifications, and various other duties as required
Maintained communication with prospective and continuing students via email, in-person meetings, and telephone

Tools and Information Systems

Microsoft Office Applications

Adobe Acrobat
Banner/SunGard (8)
COGNOS/Reports
SQL- SecureCRT

Certifications

Certification in Teaching and Training at a Distance August 2015

Certification in Instructional Systems Design for E-Learning December 2014
Certification in Leadership in Management August 2013
Certification in Foundations of Human Resource Management August 2013

Organizational Affiliations
Delta Sigma Theta Sorority, Inc