Impact of Cross Cultural Training for Employees of

Various Organizations

A Project report

Submitted for the Partial Fulfillment of the Degree of

Master in Business Administration

Under the Mentorship of

Mr.Anuj Heer

Assistant professor of MBA

Submitted by

Anitika katoch,

University Roll No. 51MB5013510

4th Semester, MBA

Academic Session, 2015-17

Himachal Pradesh Technical University Business School

Rajiv Gandhi Government Engineering College Kangra Campus at Nagrota Bagwan

District- Kangra, Himachal Pradesh-176047
 CERTIFICATE FROM THE FACULTY GUIDE

Dated: April 27, 2017

Himachal Pradesh Technical University Business School [HPTUBS]
Rajiv Gandhi Government Engineering College [RGGEC]
Kangra at Nagrota Bagwan (Massal)
Himachal Pradesh [India] 176047

This to certify that I Anitika Katoch have carried out the research proposal embodied in the
present project report for the partial fulfillment of the degree of Master in Business
Administration as per the ordinances of Himachal Pradesh Technical University. I declare to the
best of my knowledge that no part of this project report was earlier submitted for the award of
Master in Business Administration and other research degree of any University.

----------------------------
Name: Anitika Katoch
URN: 51MB5013510

Mr. Anuj Heer

Supervisor
 Dr. Puneet Sood
Coordinator ( HPTUBS)

STUDENT DECLARATION

I Anitika Katoch, hereby declare that the project work titled Impact of Cross-Cultural
Training for Employees of various organization have been done by me under the guidance of
Mr. ANUJ HEER, faculty of Himachal Pradesh Technical University Business School Rajiv
Gandhi Government Engineering College Kangra Campus at Nagrota Bagwan .
This report is submitted as part of my MBA final year project and contains the most relevant
information which I have collected. It is my individual work and has not been submitted fully or
partially for the award of any other degree, diploma, and title or recognition earlier.

Date:
 ABSTRACT:

There is a strong relationship between work related attitudes and culturally derived values

which has been a tradition in cross- cultural research with the most notable work conducted by

Hofstede (1980).The special cognition and behaviors that the workers develop are highly

influenced by their deeply held cultural values .It is also explored through this research that

situational variables like previous work experience, employees daily work experience,

interaction with people of other cultures etc. have an influence on their work related attitudes.

(Bennett, R.H (1999). Research was conducted on a sample of 15 Indian expatriates who have

been working in the Foreign. Situational variables were shown to strongly influence the attitudes

towards work. Suggestions for cross cultural training prior to arrival are also offered.

The increase in the number of expatriate failures have raised concerns among researchers

regarding the practices and methods followed by companies to retain their expatriates. (Tung,

1982; Landis and Bhagat, 1996). It therefore remains a challenge for MNCs to assure that the

foreign assignments are successful and these assignments must provide adequate career

opportunities. A lot of research has been done in order to identify the factors that cause failures.
Expatriate failures due to adjustment problems also have serious impact on the overall

productivity and performance of the firm. (Shaffer and Harrison, 1998; Selmer, 2001).

Due to the fact that globalization spreads rapidly around the world, companies are becoming

more and more internationalized. This fact entitles employees at any level to sometimes work for

a few years at foreign divisions, as expatriates. There are several advantages of staffing

expatriates. However, there are many drawbacks and difficulties with expatriation and therefore

companies should assist the expatriates in their new environments (Breiden, O 2002).

Differences in national and individual cultures also require the expatriates to adjust to their work

place. The literature review was framed with the research questions which further helped to

realize what data has to be collected. The results derived can help to understand the issues faced

by Indian expatriates due to work adjustment problems and can help in formulating appropriate

strategies to further help the Indian expatriates and other human resource professionals and

international so journers to cope up with culture shock and expatriate adjustment.

Keywords: Expatriates, adjustment, cross cultural training, host country, culture, and research.
 ACKNOWLEDGEMENT

It gives me immense gratification to place on records my profound gratitude and sincere

appreciation to each and every one of those who have helped me in this endeavor.

I am ineffably indebted to College HOD Dr. Puneet Sood for conscientious guidance and
encouragement to accomplish this assignment.

I extend my sincere thanks to Mr.Anuj Heer for his cooperation and valuable suggestions to
initiate the study.

I extend my gratitude to RGGEC HPTU Business School,Nagrota Bagwan for giving me this
opportunity.

On a personal note I would like to thank all my batch mates for their support.

Any omission in this brief acknowledgement does not mean lack of gratitude.

Place Name (ANITIKA KATOCH)

Date
 TABLE CONTENT

CHAPTER PARTICULAR PAGE NO.

Certificate

Abstract

Acknowledgement

List of Tables

List of Abbreviations
1 Introduction
1.2.1 Meaning 2
1.2.2 Definition 3
1.2.3 Model of Cross Cultural Cycle 3-4
1.2.4 Training Strategies 4-6
2 Review Of Existing Literature 7-10
2.1 Introduction 7
2.2 Review of Literature 8-9
2.3 Research Gap 10
3 Research Methodology 11-13
3.1 Introduction 11
3.2 Scope of the Study 11
3.3 Objective of the Study 11
3.4 Sampling 12
 3.5 Type of Research 12
3.6 Collection of Data 12-13
3.7 Tool used for Analysis 13
4 Data Analyses and Interpretation
4.1 Introduction
Limitations of the Study
Suggestions
Scope for Future Research
Bibliography
Appendices
Appendix-A
Appendix-B

LIST OF FIGURES

Figure No. Title Page No.

Table I: Overview of the cross-cultural training methods 2
Table II: Hofstedes cultural dimensions of India and UK

LIST OF CHARTS

CHART Title Page No.

CHART I Respondents Age Ratio

CHART II English Fluency Analysis

CHART III Situational Factors

CHART IV Cross cultural Training Analysis