SCORECARD (FY NNNN)

Mission: "To be the leader and preferred business partner in.."

Lead (LD) / Lag (LG)

Apr'08 May'08 Jun'08 Jul'08 Aug'08 Sept'08 Oct'08 Nov'08 Dec'08
Perspective

Strategic Objectives1 Initiatives 3

Strategic Theme Corporate Performance Measures 2

Results

Results

Results

Results

Results

Results

Results

Results

Results
Target

Target

Target

Target

Target

Target

Target

Target

Target
F1: Maximise Financial Growth F1:1 Profit Before Tax (S$'000) Lag Low cost operation initiatives to optimise expenses
toward business focus
REVENUE GROWTH STRATEGY

F2: Revenue Growth F2:1 Total Revenue (S$'000) Lag

Financial Perspective

F3: Low Cost Operation F3:1 SGA Expenses to Total Revenue Lag Reduce and contain expenses via business focus
Ratio cost optimisation programme
F4: Growth F4:1 Total Revenue

F5: Maximise Profit Margin F5:1 Gross Margin Percentage Increase Gross Margin via ..

F6 Optimise Stock Management F6:1 No. of Stock Days Improve forecasting and align ... Strategy

F8: Enhance Financing Management F8:1 Debtors Aging Amount Over 90 days Improve Account Receivables management

C1: Accelerate .. C1:1 No of Simple Repair Units Increase repair efficiency thru ..
PROVIDE LEADING CUSTOMER-

C2: Accelerate Major Repair C2:1 Total revenue Alignment .

FOCUSED SOLUTIONS
Customer Perspective

C3: Increased Market Presence C3:1 No of Reapir customer follow-ups Increase /target .customer engagment

C4: Strengthen Value Added Service C4:1 OC & PpP Revenue Execute Sales Strategy on targeted New MA via
(PpP) Strategic Office Consulting Team
C5: Improve .. Sales C5:1

C6: Grow segement C6:1 No of .units develop ..

C7: Championing Customer C7:1 Overall CS Index (4Q) Promote customer intimacy and enhance service
Gratification deliverance by doing best what matter most
IP1: Improve Service Quality & IP1:1 Avoidance defect Reduce no. of defect
Efficiency
REINFORCE MANAGEMENT

IP1:2 No. of rework Optimise ..& reduce re work

INFRASTRUCTURE
Internal Processes

IP1:3 First Time Fix Ratio Parts delivery improvement

IP2: Operations Performance IP2:1 Tech Assessment Continual Improve on operational efficiency
Excellence
IP2:2 % completion of Create & drive

IP3: Enhance Visibility of Management IP3:1 Profitability Visualization by Segment /

Information Data Customer (Non OEM ect)
IP4: Customer Relationship IP4:1 Availability of Customer . Systematic process & customer engagement
Management information via CRM ( Top 20 Focus activity with quarterly account review
Account)
L1: Professionalism & Competency L1:1 % of .. trained in .. Training Program for all Shop engineer . 7 7
ESTABLISH STRONG FOUNDATION

L2: Develop Operational Management L2:1 Number of core training attended Identify relevant & essential core course for
Skill training
L3: Attract & Retain competent staff L3:1 Attrition Rate of Staff FY YYYY Promote staff recognition and create TEAm
Learning & growth

Buidling for a motivated workforce

L4: Recognised as good . L4:1 Participation in Environmental, Social Organise at least 1 event/year each for
Contribution Programme environment, social/community & WHP

L4:2 Number of reconditioned machines Include reconditioned machine in package deal for
sales or placement to customer major account & PpP deals

L4:3

L4:4 # Awareness Training Session to be Institute .. and ..application in their respective

conducted . work environement.

NN
NN Strategic Objectives NN Measures Lead
NN Lag
Notes :
Corporate Strategic Objectives
1.
 SCORECARD (FY NNNN)
Mission: "To be the leader and preferred business partner in.."

Lead (LD) / Lag (LG)

Apr'08 May'08 Jun'08 Jul'08 Aug'08 Sept'08 Oct'08 Nov'08 Dec'08
Perspective

Strategic Objectives1 Initiatives 3

Strategic Theme Corporate Performance Measures 2

Results

Results

Results

Results

Results

Results

Results

Results

Results
Target

Target

Target

Target

Target

Target

Target

Target

Target
2. Corp Performance Measures to measure the performance of the Corporate Strategic Objectives
3. Initiatives or Programmes identified to contribute to the Corporate Strategic Objectives
4. Targets set to achieve Corporate Strategic Objectives
5. Actual Results achieved over preset duration

UPDATED DDMMYYYY
D (FY NNNN)
eferred business partner in.."

Report
Jan'09 Feb'09 Mar'09 YTD 08 FY 2008 Responsibility for

( 0, 0.7, 1.0 or 1.2)

Review By
Achieve %
FY Target 4

YTD Results
YTD Target

Performance
Reporting
Results

Results

Results
Target

Target

Target

Freq.
SCORE
Amt in S$K
- - #DIV/0! $431 Mthly FIN All MD
1.2

- - #DIV/0! $36,583 Mthly FIN All MD

1.0

- - #DIV/0! 25% Mthly FIN All MD

1.0

- - #DIV/0! $15,399 Mthly FIN CSD MD

1.0

- - #DIV/0! 57% Mthly FIN CSD MD

1.0

- - #DIV/0! 43 Mthly FIN FIN MD

0.0

- - #DIV/0! $362 Mthly FIN FIN MD

0.0

- - #DIV/0! 1,015 Mthly Sales Sale MD

1.0

- - #DIV/0! $3,000 Mthly PSD PSD MD

1.0

- - #DIV/0! 786 Mthly PSD PSD MD

1.2

- - #DIV/0! $1,800 Mthly PSD PSD MD

1.0

- - #DIV/0! 22 Mthly PSD PSD MD

1.0

- - #DIV/0! 47% Mthly PSD PSD MD

0.0

- - #DIV/0! 79% Qtrly CDC ALL MD

0.0

- - #DIV/0! 20% Qtrly CSD CSD MD

1.2

- - #DIV/0! 25,000 Mthly CSD CSD MD

1.0

- - #DIV/0! 90% Mthly CSD CSD MD

1.0

- - Err:522 350 Yearly CDC All MD

0.0

- - #DIV/0! 3/1/2009 Qtrly CDC All MD

(17 Stages) 1.0

- - Err:522 5 Mthly PSD PSD MD

0.0

- - #DIV/0! 100% Mthly PSD PSD MD

0.0

7 - - #DIV/0! 100% Mthly HR All MD

0.0

- - #DIV/0! 200 Mthly HR HR MD

0.0

- - #DIV/0! 5% Mthly HR HR MD
1.2

- - #DIV/0! 50% Yearly HR All MD

1.2

- - #DIV/0! 120 Mthly PSD PSD MD

1.2

- - Err:522 5 Mthly PSD PSD MD

0.0

- - Err:522 2 Yearly HR All MD

0.0

18.2

43.2
42.1%
D (FY NNNN)
eferred business partner in.."

Report
Jan'09 Feb'09 Mar'09 YTD 08 FY 2008 Responsibility for

( 0, 0.7, 1.0 or 1.2)

Review By
Achieve %
FY Target 4

YTD Results
YTD Target

Performance
Reporting
Results

Results

Results
Target

Target

Target

Freq.
SCORE
Amt in S$K
If Achieve Result ratio is higher than 120%, 120% is used. = 1.2
If AR ratio is between 95% and 120%, the ratio is used. = 1.0
If AR ratio is between 90% and 95%, 70% isused. = 0.7
If AR ratio is less than 90%, no score. = 0