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DRIVE Spring 2017

PROGRAMMBADS (SEM 4/SEM 6) MBAFLEX/ MBAN2 (SEM 4) PGDHRMN (SEM 2)

SUBJECT CODE & NAME-MU0016 Performance Management and Appraisal

BK ID-B1868

CREDIT & MARKS-4 Credits, 60 marks

Q.1. Discuss the principles and dimensions of Performance Management (Explaining the principles of
Performance Management, Explaining the dimensions of Performance Management) 5,5

ANS:

Principles of Performance Management

Every organisation has its own principles for performance management. Let us now discuss some key principles of
performance management that are common to all organisations.

It translates corporate goals into individual, team, department and divisional goals.
It helps to

Q2 What do you mean by feedback? Explain its Role, Types and Principles.
Explaining the meaning, role ,types and principles of feedback.

Answer:

Feedback is the provision of information to people on how they have performed in terms of results, events, critical
incidents and significant behaviour during the period under review. Feedback is a useful tool for indicating whether
things are going in the right direction and for redirecting effort. Your objective in giving feedback is to provide
guidance by
Q3 Assume that you have joined as an HR in an organization. The first task assigned to you is to conduct the
Performance Appraisal Process. What according to you is its purpose? Describe the entire Performance
Appraisal process.

(Explain any three purpose of Performance Appraisal, Explain the Performance Appraisal Process) 3, 7

Answer.

Purpose of Performance Appraisal

Performance appraisals are essential for the effective management and evaluation of staff. Appraisals help develop
individuals, improve organisational performance, and feed into business planning. Formal performance appraisals are
generally conducted annually for all staff in the organisation. Each employee is appraised by his/her line manager.
Performance appraisal is a method of evaluating the job performance of an employee. It is an ongoing process of
obtaining,

Q.4. Discuss the skills that a line manager require for effective Performance Management. (Listing the skills,
Explaining the skill) 1,9

ANS:

Skills that a line manager require for effective Performance Management

Whether you are managing a team or a process, this practical, line manager or supervisor training programme will give
you grounding in the essential skills and behaviours required to be able to communicate, motivate, build trust and lead
with confidence and authority. Employee performance includes: Planning work and setting expectations. Continually
monitoring

Q5 Define the term Ethics. Discuss the key factors involved in ensuring Ethics in Performance
Management(PM)

(Definition of Ethics, Explaining the key factors to ensure Ethics in PM) 2, 8

Answer.

Ethics

The word 'ethics' comes from the Greek word 'ethikos'. It refers to one's moral character and the way in which society
expects people to behave in accordance with accepted principles. Most philosophers conclude that ethical failure
occurs

Q6 Write short notes on the following:

a)MBO

b)Behaviorally Anchored Rating Scales Method (BARS)

(Explaining the meaning and steps in MBO, Explaining the concept and process of BARS) 5,5

Answer.

a) MBO
This method involves setting particular calculable goals with each employee and then respectively discussing his/her
progress towards these goals. The term MBO refers to an inclusive organisation-wide goal setting and appraisal
programme

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