157 340 Admin Guide 2017

School of Management
157.340
Organisational Knowledge
Management
Administration Guide
Semester 1, 2017
Internal Albany &
Extramural
Course Coordinator
Associate Professor David J Pauleen
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CONTENTS
PART ONE.............................................................................................................1
Introduction .......................................................................................................2
Course Coordinator ..........................................................................................3
Teaching Staff ...................................................................................................5
As above. .............................................................................................................5
School of Management Academic Administrators ........................................5
Massey University National Contact Centre ........................................ 6
Quick Reference ................................................................................. 7
The Paper ..........................................................................................................8
Prescription ......................................................................................... 8
Learning Outcomes ............................................................................. 8
Topics Covered ................................................................................... 8
Structure ............................................................................................. 8
Suggested Study Programme .........................................................................9
Study Schedule ...............................................................................................10
SUMMARY LECTURE SCHEDULE (subject to change) ...............................10
Your Online Learning Environment ..............................................................13
Textbooks and Recommended Reading .......................................................14
Required Textbooks .......................................................................... 14
Recommended Reading ................................................................... 14
Assessment ....................................................................................................16
31 May ..............................................................................................................16
Assignment 1 - Online Midterm Test - 22 March (details to follow) ....... 16
Assignment 2 Blog/Commentary ........................................................ 16
Assignment Three - Final Test - 31 May (details to follow) .................. 17
EMAIL: j.k.tanner@massey.ac.nz ........................................................ 18
Assignment Writing Guidelines ......................................................... 19
Assignment Submission .................................................................... 19
Assignment Submission ................................................................................19
Referencing....................................................................................... 21
Copyright Regulations ....................................................................... 21
Plagiarism ......................................................................................... 21
Extensions and Late Assignments .................................................... 22
Final Examination ............................................................................. 23
PART TWO ..........................................................................................................27
Abstract
Academic Dishonesty/Cheating ....................................................................28

Plagiarism ......................................................................................... 28
Massey University Library ...............................................................................2
Library Website ............................................................................... 2
Using the Library in Person ............................................................. 3
EndNote .......................................................................................... 3
How to Access STREAM ..................................................................................4
Stream Home Page ......................................................................... 5
Stream Course Page ....................................................................... 5
Supporting your Learning at Massey University ...........................................6
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157.340 Knowledge Management, Semester One 2017 Course Guide
PART ONE
Knowledge is of two kinds. We know a subject ourselves, or we know where we can find
information on it. Samuel Johnson
This course is important because 'knowledge' is a fundamental and inimical resource that
if properly managed leads to innovation and competitive advantage. Individuals and
organisations should know how to manage knowledge.
This paper 15-credit paper will present a holistic view of organisational knowledge
management. It will introduce important concepts of knowledge management (KM), and
look at organizational KM from a variety of perspectives, including HR, IT, personal,
cultural, strategic, and general management. The implementation of KM in public sector and
private organizations will be highlighted through discussion, case studies and guest
speakers.
The paper guide can be found in the Student and Course Information section of
Stream. It contains detailed information on the course and must be read carefully.
-- David Pauleen (Course Coordinator)
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Introduction
Welcome to 157.340, Organisational Knowledge Management. In many ways Knowledge
Management is about the collection, analysis, and distribution of information and knowledge
and very often it is done in collaborative settings. For this reason the course will be set up in
a way that may be different from your previous class experiences.
In this class, students are expected to take responsibility for their learning. The teacher is
here to facilitate that learning.
Most lessons will be divided into two parts: a student-led information gathering exercise and
presentation and a joint teacher-student exercise. This will be the case for both internal and
extramural students. This form of active learning encourages students to play a greater
responsibility in their own learning.
Specifically, in the first half of the lesson, the teacher will pose questions (and quotations) at
the beginning of class (online for extramural students) and students (in teams) will be
expected to find the answers to these questions and report back to the class (with online
postings for extramural students). These reports will be followed up with discussion and
comments from the teacher.
In the second half of the lesson, students (again in teams) will read an assigned article before
class and will write up a short critique of the article. One or two teams will present their
critique in class (extramural students will do this online). The teacher will guide the critique
process and the critiques will become progressively deeper and broader over the 12 weeks of
the course. Read this article, How to read and take notes on a scholarly journal article and
watch this video, How to Read an Academic Paper.
The workforce of tomorrow will require the ability to construct meanings from knowledge
(abstraction), the ability to recognize connections and interrelationships (systems thinking),
the ability to reach beyond what is known (experimentation), and the ability to successfully
work with others to achieve mutual goals (collaboration) (From Reich, 1991, The Work of
Nations)
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Course Coordinator
Associate Professor David Pauleen

PhD - Information Management - Victoria University, Wellington, New Zealand
MA - International Administration - School for International Training - Brattleboro, Vermont
BA - Oriental Languages - University of California, Berkeley
Current Teaching Areas
Knowledge management
International Business
Virtual Workplace
Qualitative Research Methods

Cross-cultural Management
Current research Areas
Management Wisdom
Emerging Work Practices
Knowledge Management
Personal Knowledge Management

Virtual Team
Recent Indicative Research Publications

Pauleen, D., Rooney, D., and Intezari, A. (2016) Big Data, Little Wisdom: Trouble Brewing? Ethical
Implications for the Information Systems Discipline. Journal of Social Epistemology, pp.1-17.
http://dx.doi.org/10.1080/02691728.2016.1249436
http://social-epistemology.com/2015/08/05/big-data-little-wisdom-trouble-brewing-ethical-implications-for-
the-information-systems-discipline-pauleen-rooney-and-intezari/
Wang, W. Pauleen, D., Zhang, T., (2016) How Social Media Apps Affect B2B Communication and Improve
Business Performance: The Case of Small and Medium Enterprises. Industrial Marketing Management
Vol. 54: 414
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Intezari, A., Pauleen, D. & Rooney, D. & (2016, f/c). Rediscovering Philosophia: The PhD as a path to
enhancing knowledge, wisdom and creating a better world. Journal of Business Ethics Education, 12
Pauleen, D. Dalal, N, Rooney, D., Intezari, A., Wang, W. (2015 f/c) In Bed with Technology? Peril,
Promise, and Prudence. Communications of the AIS
Intezari, A & Pauleen, D. (2014). Management Wisdom in Perspective: Are you virtuous enough to
succeed in volatile times? Journal of Business Ethics, Vol. 120,No.3, 393-404.
Kupers, W. & Pauleen, D.J. (2013). Handbook of Practical Wisdom: Leadership, organization and integral
business practice. Gower: London.
Benitez, E, Pauleen, D and Hooper, T. (2013). From Information Gatherers to Knowledge Creators: the
Evolution of the Post-Graduate Student. The Electronic Journal of Knowledge Management Vol. 11 No. 2,
139-149 www.ejkm.com
Wang, W. Pauleen, D., Chin, H.K. (2013). Facilitating the Merger of Multinational Companies: A Case
Study of the Global Virtual Enterprise. Journal of Global Information Management. Vol 21, No.1, 42-58.
Schroeder, A., Pauleen, D., & Huff, S. (2012). KM Governance: the mechanisms for guiding and controlling
KM programs. Journal of Knowledge management, Vol .9, No.1.
Pauleen, D. & Gorman, G. (eds.) (2011) Personal Knowledge Management: Individual, Organizational and
Social Perspectives. Gower: London.
Pauleen, D., Rooney, D. & Holden, N. (2010, fc) "Practical Wisdom and the Development of Cross-cultural
Knowledge Management: A global leadership perspective". European Journal of International
Management. Vol.4, No. 2.
Nordin,, M. Pauleen, D. & Gorman, G. (2009) "Investigating KM Antecedents: KM in the Criminal Justice
System". Journal of Knowledge Management. Vol. 13, No. 2, 2009 (April).
Pauleen, D. & Harmer, B (December, 15 2008). "Away From the Desk...Always" The Journal Report
Business Insight, Wall Street Journal, p.R8 http://online.wsj.com/article/SB122911032462702387.html
Pauleen, D, Corbitt, B., & Yoong, P. (2007) "Discovering and Articulating what is Not Yet Known: Using
Action Learning and Grounded Theory as a Knowledge Management Strategy". The Learning Organization,
Vol. 14, (3), 222-240.
Pauleen, D., Everisto, R., Davison, R., Ang, S., Alanis, M. and Klein, S. (2006). "Cultural Bias in IS
Research and Practice: Are You Coming from the Same Place I Am?". Communications of the Association
of Information Systems, Vol. 17 (17). 354-372.
Pauleen, D. & Murphy, P. (winter, 2005). "In Praise of Cultural Bias" Sloan Management Review, Vol. 46,
(2), 21-22.
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Contact Information Assoc. Professor David J Pauleen

AlbanyCampus
Phone: (09) 414 0800 ext 43385 DDI (09) 213 6385
Email: d.pauleen@massey.ac.nz
Location: QB.3.15, Quad B Building,

Massey University, SH17, Albany
Postal address: School of Management

Massey University
Private Bag 102 904
North Shore City 0745
New Zealand
Class Details 3-6:00, Room QB6

Office hours: Wednesday 1:00 3:00 by appointment
Email is the best way of communicating with me.
Phone: I am available on the telephone only by prior arrangement.
Teaching Staff
As above.
School of Management Academic Administrators

If you would like to discuss your programme or paper selection, please contact an Academic
Administrator.
Phone: 0800 MASSEY (0800 627 739)

Email: courseadvice@massey.ac.nz
Location: Quad A Building, Ground Floor
Massey University, SH17, Albany
Postal address: School of Management

Massey University
Private Bag 102 904
North Shore City 0745
New Zealand
5
Massey University National Contact Centre
Most matters (such as exam information or change of address) should be addressed to the
National Contact Centre.
Please contact the National Contact Centre if you change your address otherwise you
will not receive important information, including marked assignments.
Telephone: 0800 MASSEY (0800 627 739)
Telephone (from outside NZ): +64 6 350 5701
Facsimile: (06) 350 5618
Text: 5222
Email: contact@massey.ac.nz
Internet Chat: chat.massey.ac.nz
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Quick Reference
Here are some common issues or queries, and who to contact in each case:
ISSUE OR QUERY WHO TO CONTACT
Change of name or address National Contact Centre
Contact Course enquiries National Contact Centre
What papers should I take next? Academic Administrator
I think I should withdraw Paper Coordinator
I am going to withdraw National Contact Centre
Personal matters impacting on study Paper Coordinator
I dont understand the assignment Paper Coordinator
I think my grade is incorrect Paper Coordinator
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The Paper
Prescription
This paper exposes students to the role of information systems in creating business
value in a knowledge economy. Topics covered include the role of information
technologies (e.g. intranets, data warehouses and best- practice repositories) in
leveraging organisational knowledge in a variety of business domains, ways of
assessing the productivity of knowledge work, organisational knowledge creation
processes and knowledge uses based on principles of self-organisation and
distributed expertise.
Learning Outcomes
Students who successfully complete this paper should be able to:
(LO1) Evaluate the theoretical concepts underlying the creation, diffusion and use of
knowledge assets and capabilities in organisations.
(LO2) Examine the role of data and analytic technologies in knowledge management
systems.
(LO3) Assess how knowledge assets and capabilities relate to value creation and business
models.
(LO4) Critically analyse how different views of knowledge including cultural, cognitive and
philosophical influence the design of knowledge management systems, and organisational
structure and processes.
(LO5) Implementing personal knowledge strategies for career development.
Topics Covered
See timetable below
Structure
This paper is designed for students who:
o Read and understand this handbook
o Attend lectures and/or prepare readings for class
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o Read assigned materials prior to class and attend class prepared to work
o Check Stream for announcements
o Contribute in class and in online forums
Suggested Study Programme

In order to meet the aims and objectives of the course, and thereby achieve a successful outcome,
you will need to be a self-motivated and active learner. Bear in mind that a 15-credit paper assumes
an average of around 12-15 hours of self-study per week. Adequate preparation will mean you find
the subject matter stimulating as well as challenging! This involves:
(a) independent reading. To get the most out of this course you must at least read all material
distributed by the lecturer beforehand. Of course, the more independent reading you do the
more you will learn.
(b) participation in class and in online forums. The more you participate as both an individual
and in your team the more you will gain confidence in expressing your knowledge your
opinions in front of others. The team exercises will give you the chance to work
collaboratively in face to face and online environments. Sharing and creating knowledge in
teams are valued skills in todays world.
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Study Schedule
Semester One 2017
SUMMARY LECTURE SCHEDULE (subject to change)
Date Wks Topic Questions Text/Readings

Data, Required Reading
1 1 - What do these terms mean and
March Information, how do they relate to each Textbook
and other both semantically and in TBA, see Stream
business practice?
Knowledge
- What does it mean to know?
- Your own questions?
Required Reading
8 2 - What is Knowledge
Knowledge Management? Textbook
March
Management - What are its antecedents and
how has it evolved? TBA, see Stream
- How is KM used?
- What are the most significant
issues that concern KM?
Required Reading
15 3
March - What is Personal Knowledge Textbook
Personal Management?
Knowledge - How is it different from KM? TBA, see Stream
Management - How can PKM be used by you,
as an individual, to enhance
your personal and
organisational effectiveness.
Week 4 Online Test 22 March

Required Reading
29 5 Organisational
March Learning, - What do these terms mean?
TBA, see Stream
- What puposes do they serve in
Business the organisation?
Intelligence, - Compare and contrast them.
Information How are they simliar or
Management, different to each other?
- How do they relate to KM?
Analytics and Big
Data Your own questions
KMS - What are knowledge Required reading

5 April 6 management systems
Knowledge
- How are they similar or TBA, see Stream
Management different from information
Systems systems?
- What can KMS do with
information and knowledge?
- What is the role of KMS in KM?
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10 21 April Semester Break

Intellectual - What do these terms mean? Required reading
26 7 - How do they relate to KM?
April Capital
- What is the role of knowledge TBA, see Stream
& and KM in strategic
Strategic management? In operational
management management?
Perspectives - Your own questions?
Implementing - Review and compare models Required reading

3 May 8 and theories of KM
Knowledge
implementation TBA, see Stream
Management - What elements do these models
tend to share and how do they
differ?
- What issues do organisations
have when trying to implement
KM?
Required reading
10 May 9 Knowledge - What are the different places
Contexts and that knowledge can be shared
Networks, Social and created? TBA, see Stream
Media and - How does place affect KM?
- What is the role of KMS in co- Essay Due
Virtual Teams
located and virtual KM?
- What are the effects of social
media on knowledge and
information sharing in
business, government and
society?
- What are virtual teams and
what is their relationship to
KM?
Culture and KM - Define culture. Required reading
17 May 10 - What is the relationship
between culture and TBA, see Stream
knowledge?
- What can be done to ensure
that knowledge can be shared
across cultures?
Required reading
24 May 11 Is Knowledge - What are the limits of
Enough? knowledge and information in
decision-making? TBA, see Stream
What else is - What is wisdom and qualities of
there? wisdom?
- What role could wisdom play in
organisational management
and decision-making?
31 May 12 FINAL TEST
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Your Online Learning Environment

This paper makes use of Stream to help create an online learning environment. This will
allow you to communicate and collaborate, through the internet, with others taking the paper
and with me. Access to the internet and email is required/essential. [You can find this on
the Paper Search page on Massey Website]
Any feedback you can provide on the value of this service, both during the paper informally
as well as in the formal paper evaluations, would be greatly appreciated.
The online environment helps you do well in the paper in three ways:
increased interaction with your peers, which research has shown can have a positive
impact on learning.
regular participation in the discussion group, which helps increase motivation for
finishing readings in a timely manner.
increased exposure to the material, which will increase retention.
Information on how to access Stream is found in PART TWO.
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Textbooks and Recommended Reading
Required Textbooks
There is no required textbook for this class
Required Reading
Roberts, J. (12015) A Very Short, Fairly Interesting and Reasonably Cheap Book
about Knowledge Management. Sage. (pretty cheap on Kindle)
There will be one required reading, usually a journal article, each week. Students, in groups,
will critique the article and be ready to present it in the class or online. Althought the
critique will be done as a group effort, it is expected every student will master the article and
be capable of critiquing it if asked to do so.
Recommended Reading
This book is available as an e-download from the library.
Pauleen, D. & Gorman, G. (eds.) (2011) Personal Knowledge Management: Individual,

Organizational and Social Perspectives. Gower: London.
Where possible, recommended readings will be posted on Stream. Read as many of them as you
can.
The academic journal literature
This is an important source of knowledge that undergrads should be familiar with because:
Articles often explore specific issues more comprehensively and in-depth than general
textbooks, and recent articles are often more up-to-date;
Published academic papers have been through a process of peer review (assessment by the
editor and two or three leading academic experts in the area), providing a level of rigorous
and focused quality assurance.
In this course, some useful journal articles will be referenced for you for most lectures. However,
this is by no means an exclusive list and you will have to find others by doing library research. Being
able to generate a list of relevant readings is an important postgraduate skill in itself. The best way to
explore the academic literature is by purposive searches (e.g. by author or keywords, or using the
citations index) in the librarys article databases. This is almost certain to produce a wider range and
better quality of material than googling alone. I
In addition, you may also want to try browsing recent issues of relevant journals such as the Journal
of Knowledge Management or any of the numerous journals that focus of KM.
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Your ability to find and utilise the most relevant articles is an important determinant of your
assignment grades. Library and online-research skills are therefore essential (and again will be very
useful to you throughout your working and personal life). If you feel that you need help or training in
this area, check out the Student Learning Services (http://owll.massey.ac.nz/) or consult the library
staff for advice. Of course, the generation of relevant material is only the start. You will need to
know how to engage and evaluate academic articles in order to identify their main strengths and
limitations. This too is an important skill which will be necessary to build your own argument in the
essays. Hence we might sometimes focus on a particular article in class, including through group-
based presentations, to examine issues such as:
What is the papers point of departure (e.g. a gap or controversy in the literature)?
In empirical papers, what methodology was used, and with what implications?
What is the main argument of the article, and do you find this convincing?
How might you use it in an assignment?
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Assessment
Assignment Due Date Word Limit Format LOs Weighting
1 Test 22 March Will cover all Online All, (Special 20%
assigned reading attention to
and course content LOs1 & 3)
to this point
2. Blog/Comment 12 MAY 5 Blogs x 500-750 Online All 40%
all blogs must be completed
and the two blogs selected for
words
marking must be submitted by
this date (see details below)
3. Final Test 31 May Will cover all Online All, (special 40%
assigned reading attention to
and class content LO4)
To complete this paper you will need to do

ALL assignments and get a pass mark in all.
LO1) Evaluate the theoretical concepts underlying the creation, diffusion and use of
knowledge assets and capabilities in organisations.
(LO2) Examine the role of data and analytic technologies in knowledge management
systems.
(LO3) Assess how knowledge assets and capabilities relate to value creation and business
models.
(LO4) Critically analyse how different views of knowledge including cultural, cognitive and
philosophical influence the design of knowledge management systems, and organisational
structure and processes.
(LO5) Implementing personal knowledge strategies for career development.
Assignment 1 - Online Midterm Test - 22 March (details to follow)

Students should be able to answer all the questions asked in the lesson plans and are also
responsible for all the content in the assigned readings.
Assignment 2 Blog/Commentary
Students will write five blogs/commentaries (between 500-750 words) addressing the five learning
objectives using content from text book, lectures, assigned journal articles, or their own materials.
Blog/Commentary will be done using Stream facilities (Discussion Forum). Student
blog/commentary will be available for all students in the class to read and comment on. Up to 15
marks will be awarded only if ALL FIVE blogs/commentaries are completed on time (4 blogs = no
points)
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Students will select two of their blogs/commentaries for grading (25%) and detailed feedback. These
two blogs should be copied and pasted to a Word document and submitted to Stream 12:00 noon 12
May. Assignment two must include a cover page and signed honesty declaration.
Assignment FORMAT
FILE NAME: Should contain student name, # and assignment #

It will be ideal if you can capture the formatting of the blog in your
submission; however a Word document with the written content is
sufficient.
o SUBMISSION: Through Stream. I will accept submissions to my Massey email

only by prior agreement if there have been Stream problems in the case of a
particular student. Files I cannot open or cannot read are not considered to have
been submitted until I do have a version I can open and read. Assignments must
include name and student number or they will incur at a minimum 10%
penalty.
o Late submissions will be given reduced points in compliance with the University
policy on late submissions. No resubmissions will be permitted.
o No extensions will be granted unless you have a signed certificate from a registered
medical practitioner or counsellor. Extensions must be negotiated at least 24 hours
BEFORE the due time otherwise none will be granted.
Assignment Three - Final Test - 31 May (details to follow)
Academic Writing Support
The Pre-Reading Service is an assignment pre-marking review service that exists to support the
development of tertiary writing skills across the disciplines. It has been well-used by distance
students since 2005 and funding for the service has recently been extended to include all first year
internal students (or students in the first 120 credits of their degree).
Undergraduate students who submit their assignment to the service can expect a 60 minute review
(90 minutes for postgraduates) resulting in feedback focused on structure, focus, style, presentation,
and using outside sources effectively. The feedback will be returned to the student within three
working days and comes in two forms: comments inserted throughout the assignment using
Microsoft Word Track Changes as well as in summary form focusing students on the main issues to
address. For more detail on what the service does and does not do, please click here.
We hope your student use of the service will improve their output and save your time by allowing
you to devote your feedback to course content rather than being hijacked by issues relating to tertiary
level writing skills. If you have any particular preferences or instructions that you would like to be
17
reiterated within the service, please feel free to send me any assignment information you would like
the consultants to be aware of.
If you think this service could be a valuable one for your students, please make them aware of it and
the fact that they can access it through the Academic Writing and Learning Support Stream
course. Some staff have found it worthwhile to include a reminder of the pre-reading service when
they send out assignment due date reminders via Stream or (I have included some promotional
material for this purpose below).
I would be more than happy to discuss how the pre-reading service could be of use to you or answer
any questions you may have.
I hope you will support this new University initiative in the further attempt to support our students
journey to completion of their courses.
Regards,
Julia
----
Dr Julia Tanner Acting Pre-Reading Coordinator
Centre for Teaching and Learning
EMAIL: j.k.tanner@massey.ac.nz
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Assignment Writing Guidelines

For All assessments
o File Name when submitting

Xiu_ 43889210_ Assn 2
[name] [student #] [assessment #] :
I know this seems petty, but when I get forty files named ass for dr david, it is very hard to
keep them associated with the right student when I download them -- and you do want me to
grade you for your own effort instead of somebody elses, dont you? The most important thing
to me is matching this to the student records. In this case, I want to be able to match the
submission to Xiu. If you go by the name Andy, I do not know that. Use the name that is
on the class roster.
o Submit Hard and Soft copies. You must submit your assignment properly through Turn It In on
or before the due date. You are also to submit a hard copy to me in class on the day the
assignment is due.
o Files over the maximum length may lose points. I check length by selecting Tools/ Word count
in MSWord. Do not send me a 5,000 word file and then say it was 1,400 words except for the
tables. This is an objective standard, which you can easily check before submitting. If you are
more than 5% words over the maximum length, expect to lose points.
o By submitting through Stream, students in 152.702 submitting a file for grading agree to the
terms of the honesty declaration on the final page of this document, which states that the work
submitted is original work and is not plagiarized.
o No resubmissions will be permitted.
Assignment Submission
Assignment Submission
Digital Copy Submit to Turn It In
Submit a copy of your assignment by the due date to the Turn It In assignment drop
box.
File title must identify:
Your full name as it appears on the course roster
Student number
Assignment number
Failure to provide this information will result in a minimum 10% penalty.
Save your assignment as a Word document in either .doc or .rtf (rich text) format.
These are the ONLY formats that will be accepted
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Your assignment must be ONE file only. (Integrate your title page, assignment body,
appendices and references and Honesty Declaration into the one document)
Post your assignment to the Assignment submission box on Turn It In
FAILURE TO FOLLOW THESE PROTOCOLS EXACTLY COULD RESULT IN YOUR

ASSIGNMENT NOT BEING MARKED!
Remember to always keep copies of your assignments, in the unlikely event that they
become lost.
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Referencing
All sources for an assignment should be listed in a reference section at the end of each
assignment. Reference lists are formatted according to certain conventions. All
Departments/Schools in the College of Business have adopted the formatting conventions of
the American Psychological Association (APA style). For all assignments, therefore, your
reference section should be formatted according to APA conventions.
Details on APA formatting for books and journals are available in Assignment Writing
Guidelines for Business Students. Copies of this booklet are obtainable from Bennetts
Bookshop. For details of how to format more unusual material (proceedings of meetings, TV
programmes, individual interviews), refer to the Publication Manual of the American
Psychological Association. It is available on request from the reference librarian.
Further details on referencing can be found in PART TWO of this Administration Guide.
Copyright Regulations
Please remember that as a student you breach the Copyright Act if you photocopy an entire
book, or a significant proportion of a book, without the permission of the copyright owner.
The only time you can copy a book freely is if that book is no longer in copyright (which
will not be until 50 years after the death of the author and/or 25 years after the book was
published). It is also a breach of the law to obtain photocopies from other people.
As a student you can make one copy of a small proportion of a book so long as you make
the copy only for your private research and study.
You are free to make a copy of an article from a journal for your private study or research.
Massey University reminds you of your obligations under the Copyright Act 1994. You
must be familiar with the information posted in the Library near photocopy machines.
Remember too that electronic or digital copies are subject to essentially the same limitations
as photocopies.
Plagiarism
Plagiarism is defined by Massey University as:
Presenting as ones own work the work of another, including copying or paraphrasing of
anothers work without acknowledging it as another persons work through full and accurate
referencing. It applies to material presented through written, spoken, electronic,
broadcasting, visual, performance or other medium.
-
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Any form of plagiarism is considered to be Academic Misconduct and is viewed seriously

by this University.
Refer to PART TWO to view the College of Business and University Policy on
Plagiarism.
Extensions and Late Assignments

o All deadlines are final and failure to meet deadlines will result in a loss of points.
According to Massey policy. Do not email to tell me you will be just a little late.
o No extensions will be granted unless you have a signed certificate from a registered
medical practitioner or counsellor. Extensions must be negotiated at least 24 hours
BEFORE the due time otherwise none will be granted.
o Remember in your planning that the time to seek consideration for life events which interfere
with your progress is before they result in academic problems. Do not come to me after getting a
bad grade to say it was because of this or that situation that we could have anticipated and
accounted for.
22
Final Examination
Final test to be given online in Week 12
23
Feeling Overwhelmed?
Are you Having doubts, sudden feelings of incompetence?

Having awful realisations of time running out?
In other words, thinking of withdrawing?
Ask yourself Will I regret this later?

Will I feel better after a cup of coffee/the baby has gone to
sleep/the weather has improved?
Do I really have to decide now?
Should I write to or phone my paper coordinator?
Tell yourself Ive got this far, I might as well finish.

I have the right kind of reasons to ask for an extension of time for
the assignment.
I could even send in a draft outline if I am confused and dont
know if Im on the right track.
There are people around who can help if I ask.
Do Talk about it with your paper coordinator. Often students

withdraw because, working in isolation, they do not realise that
other students are having the same problems and in fact,
compared to others, they are doing very well. Make contact and
find out how you are going, and what suggestions the paper
coordinator can make to help you. Discuss withdrawing with
your family, your employer and others important to you.
Get on with what needs to be done now (leave future tasks to the
future).
If after all of that you Find out your official withdrawal dates (before financial or
find you have no academic penalty). You can find these in the enrolment
alternative but to information sent to you at the start of the semester, or contact the
withdraw then National Contact Centre.
To officially withdraw you will either need to log-in to
MyMassey and withdraw, or fill in the appropriate forms and
return them to the University.
The only way you can be withdrawn or change your paper is to log-in to MyMassey and withdraw, or fill
in the appropriate forms. These are available from Massey Contact or you can find them on the Massey
University webpage under Supplementary Forms.
Contacting the paper coordinator or tutor does not affect your withdrawal.
24
M ASSE Y U NI VERSI T Y
S c h o o l o f M a n a g e m e n t ( Al b a n y )
Lecturers Name Paper Name Paper Number
Date Assignment due
Honesty Declaration
I/we declare that this is an original assignment and is entirely my/our own work.
Where I/we have made use of the ideas of other writers, I/we have acknowledged (referenced) the source in
every instance.
Where I/we have used any diagrams or visuals produced by others, I/we have acknowledged (referenced) the
source in every instance.
This assignment has been prepared exclusively by me/us for this paper and has not been and will
not be submitted as assessed work in any other academic paper.
I /we have read the Code of Student Conduct on the Massey University web site
http://calendar.massey.ac.nz/2007/statutes/dr.htm, clause (f), wherein it states [Students shall] act with
honesty and integrity in submitting material or imparting information to the university. Assessment &
Examination Regulations clause (7) clarifies further that dishonesty is a breach of the Code of Student
Conduct and will be dealt with accordingly.
Family Name Given Name(s) ID number Student Signature Date
Group Name or number
For Office Only
Markers Name: Grade/Mark:.
Markers Signature: 25 Date:..

26
PART TWO
27
Academic Dishonesty/Cheating
The University treats dishonesty in either coursework or exams as a serious offence that is
subject to penalty. One of the most serious offences is plagiarism (see below). The Massey
University Academic Calendar, in the Assessment and Examination Regulations Section,
sets out procedures to be followed when dishonesty is discovered. Penalties can be financial
or academic, including suspension or exclusion from the university. It is your responsibility
to make sure that you understand the forms that cheating and plagiarism can take, and ways
to avoid breaching the relevant policies and regulations.
Plagiarism
The following pages have been extracted from the College of Business
Information & Policy Handbook found here:
http://www.massey.ac.nz/massey/learning/colleges/college-business/academic-
programmes/academic-programmes_home.cfm
28
7. STUDENTS' RESPONSIBILITIES
7.1 Attendance:
Students are expected to attend lectures, even though most Lecturers do not keep
attendance records. Where compulsory attendance at lectures or laboratories is
required, this will be specified by the Lecturer. Attending lectures and taking notes
will assist significantly in understanding course material.
Some papers require students to attend tutorials as well as lectures. Failure to attend
the requisite number of tutorials may result in the student being prohibited from
sitting the final examination. Where there is a legitimate reason for absence from a
tutorial, the student should make it known to the tutor in advance of the tutorial if
possible, or at the first opportunity following the tutorial.
7.2 Intellectual Honesty:

When students make direct use of, or quote the work of others, they are required to
acknowledge the source in every instance.
8. PLAGIARISM (a form of cheating): University and College Policies

The following extract on University Policies is from the Dishonesty in any
Assessment and Examination Page 27 of the 2010 Massey University Calendar:
UNIVERSITY POLICY
Dishonesty in any Assessment or Examination
7. Dishonest practice in connection with any examination or assessment, is
considered to be a breach of the Code of Student Conduct and in some cases, the
Code of Responsible Research Conduct. The process for resolution of
complaints of misconduct varies depending on the seriousness of the allegation
and ranges from informal resolution to the involvement of the University
Disciplinary Committee. Penalties imposed in cases where the allegation is
upheld can be financial or academic, including suspension or exclusion from the
University.
The web address for this regulation is - http://calendar.massey.ac.nz/

Click on Statutes and Regulations, then Assessment and Examination
Regulations
Scroll down to Dishonesty in any Assessment or Examination
Plagiarism http://owll.massey.ac.nz/referencing/plagiarism.htm
29
Copying or paraphrasing of another persons work, whether published or

unpublished, without clearly acknowledging it, will be deemed to be dishonest. Any
candidate found guilty of plagiarism will be dealt with severely.
Students should take particular note of the following:
COLLEGE POLICIES
(a) Plagiarism is not permitted.
(b) Questions of suspected plagiarism will be immediately referred to the Head

of Department/School for investigation.
(c) Students suspected of plagiarism will have the opportunity to discuss the
case with the Lecturer, Head of Department/School, and other relevant
persons prior to any College action being taken or recommended.
(d) Confirmed plagiarism will be dealt with severely. A penalty equal to the
marks allotted to the work may be imposed. Depending on circumstances, a
more severe penalty may be applied
Written exercises, essays, reports, research studies, and papers submitted as part of
course requirements whether to be graded or ungraded, must be either:
(a) the original effort of the student, or

(b) properly attributed by in-line citations.
8.1 Definitions
For the context of this College Policy, the following definitions apply:
(a) Original Effort of the Student: Work that the student has performed,
created, devised or prepared without substantive assistance from another
person or written source.
- It is acknowledged that very few ideas are truly original and that theories,
concepts and philosophies are usually formed on the basis of prior
reading or discussion. Where such ideas can be identified as to source,
they should be cited. Such citations usually lend weight to student
arguments.
- At times Lecturers will assign joint written projects or will waive the
requirements for original work. There will also be assignments in
which students are encouraged to co-operate with others.
30
(b) Source Attribution is a complete citation of where the original

work appeared. This applies to quotations (which should be shown in
inverted commas) as well as specific research evidence, statements and
references.
The general rule is that the citation should be adequate to permit the
reader to locate the original source with precision and efficiency.
Quotations
All quoted items should be placed in inverted commas or indented in the

text and a page number cited.
Example: Management is essential in all organised co-operation.

(Koontz and ODonnell, 1978, pg 5)
Reference Lists
All sources for an assignment should be listed in a reference section at the

end of each assignment. Reference lists are formatted according to
certain conventions. All Departments/Schools in the College have
adopted the formatting conventions of the American Psychological
Association (APA style). For all assignments, therefore, your reference
section should be formatted according to APA conventions.
Details on APA formatting for books and journals are available in

Assignment Writing Guidelines for Business Students. Copies of this
booklet are obtainable from Bennetts Bookshop on the Manawatu
Campus at Palmerston North.
For details of how to format more unusual material (proceedings of

meetings, TV programmes, individual interviews), refer to the Publication
Manual of the American Psychological Association, 5th edition (2001). It
is available on request from the reference librarian.
(c) Plagiarism is..
Copying or imitating the language, ideas, thoughts, or writing of another

author and passing off the same as the students original work.
(1) The general rule is that a student may not copy the work of another
without attribution as specified in (b) above.
(2) Sometimes essays are assigned that call for the student to report on
ideas and theories of an established paradigm (approach, school of
31
thought, research philosophy) and to criticise, integrate, or apply these

concepts and evidence in these situations. There is a temptation to
include passages from the works of the experts and often attribution
is overlooked in the last minute rush to complete the assignments.
Using references to the experts is usually encouraged but such

sources must be cited
32
TO SUMMARISE PLAGIARISM:
WHAT EXACTLY IS PLAGIARISM?
Plagiarism is a form of cheating.
Plagiarism is using someone elses ideas or words and saying they are your own.
If you use material from a text and do not acknowledge the source, you are plagiarising.
Specifically, these behaviours are usually regarded as plagiarism:-
Copying directly from a text, acknowledging the source but pretending that you are
paraphrasing.
Paraphrasing or copying directly from a text without acknowledging the source.
Copying from another students assignment with or without the students

knowledge.
The following behaviours are regarded as misconduct and are not condoned:-
Submitting the same assignment in two different papers.
Getting someone else to write an assignment for you.
You are also involved in misconduct if you:
let another student copy from your own work.
write an assignment for another student.
THE UNIVERSITY HAS SEVERE PENALTIES FOR

INTELLECTUAL DISHONESTY.
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Administration Guide 2017
1
Massey University Library
The Library provides resources and help to support your study. Please contact us if you need
help finding information or requesting Library material.
Phone: 0800 MASSEY (0800 627 739) ask for the Library
OR
call direct +64 9 414 0800 ext. 41072
Email: library@massey.ac.nz
Library Website (http://library.massey.ac.nz)
You can use the Library website to find resources by:
searching the Classic Library Catalogue (or Encore) to find and request books,
theses, DVDs and other items held at any of the Massey Libraries.
using Subject Guides a quick way to the key resources in your subject area
searching Article Databases to find journal and newspaper articles on a topic
searching the Classic Library Catalogue using the Journals tab to find known journal
articles from reading or reference lists
printing copies of past exam papers sorry we dont have the answers!
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2
You can also log in to your MyLibrary record to check your due dates, renew your books,
view your reading history and request items from the Catalogue.
There are request forms on the website to request resources and help look under the Quick
Links for Forms.
For advice on finding information see the How to Find section. These pages include
onscreen demonstrations of key information skills that will help you get started.
Using the Library in Person

Youre welcome at any of the Massey Campus Libraries at Albany, Manawatu (Turitea
and Hokowhitu) and Wellington. Services available from these libraries include access to
computers and photocopiers, wireless network from your laptop (setup is required),
Information Desks where you can get help in using Library resources, research
consultations for postgraduate students and EndNote support. All Massey libraries provide
help and support, but not all resources are held in every Library.
All the details about our libraries, including opening hours, locations and services are
available on the Library website, under About Us.
When you are visiting, why not take advantage of our professional help (at the Information
Desks) or if you are a postgraduate, book a Research Consultation with a subject specialist
Librarian. Details are on the Library for Postgraduates page.
EndNote
EndNote is specialised software for organising the research and articles you find. It allows
you to:
1 Create, store, and manage your references

2 Import and store references from electronic databases
3 Annotate, sort and search your references
4 Create bibliographies instantly in a variety of bibliographic styles
5 Insert citations into your Microsoft Word documents.
See the Librarys EndNote webpage (under Quick Links on the website) for further
information on ordering the software, and our training and help materials.
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3
How to Access STREAM
You can access Stream via any computer connected to the internet. If you have an internet
connection at home or elsewhere, you can access the Stream site for this paper at any time. It
is also possible to access the online environment from work (seek permission first if from
work as there may be access issues, e.g. firewall protection), friends computers, libraries or
similar public access points such as internet cafes.
You can access Stream from the Massey homepage (through 1 or 2 shown above) or directly
from http://stream.massey.ac.nz. The following instructions outline the process for accessing
Stream from the Massey homepage.
1. Learning Online learning. Click on the Stream link to take you to the login page for
Stream. The login page also contains links to other resources such as FAQs (Frequently
Asked Questions).
2. MyMassey on the Massey home page. Then click on the Stream (Moodle) tile.
Tip: When you log into Stream, the system will ask
your ID and PIN, use your 8 digit Massey Student ID
number and 4 digit PIN.
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4
Stream Home Page
3
2
1. The name(s) of your course(s) will be listed here click on the name to enter the course.
Every student has a course called Student Guide to Stream. Please use this course
to learn more about Stream.
2. Institutional information.
3. Links to tools (calendar etc).
Stream Course Page
3
4
1. The navigation bar: This navigation bar shows you where you are now. You can
click on the navigation bar to quickly move around the course.
2. The left-hand column: This column has administration type links i.e. to grades and to
change aspects of your profile, as well as quick links to forums and activities.
3. The right-hand column: This has links to useful tools and information. This column
may include a link to a calendar, or Library resources as possible examples.
4. The centre column: It has the main learning content, and progresses from top to
bottom (usually arranged into weeks or different topics).
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5
Supporting your Learning at Massey University
Whether you are; a distance or internal student, first year or postgraduate, a high achiever or
just scraping by, Massey University is committed to helping you reach your full learning
potential.
During your studies, you may want to explore effective ways in dealing with the following:
planning essays and reports

assignment structure and format
using and referencing sources
using Stream to its full effect
enhancing study skills
effective time management strategies
reading and note-taking
exam preparation
Support is available in the following programmes to help you to advance and further develop
your skills in academic writing.
Internal Individual Appointments

You can make an appointment to discuss either study skills, using Stream effectively or
the review of an assignment with a Learning/Writing Consultant or Advisor. Make sure
you book in advance to avoid disappointment.
Internal Workshops
Each campus offers a series of workshops to cater to the wide genre of students ranging
from first year students to postgraduates. Students will be able to participate in on
presentations that cover strategies for writing assignments to effective time
management.
OWLL (Online Writing and Learning Link) Website

The Online Writing and Learning Link is a centralised website for academic writing and
study resources. It allows all Massey students to access an extensive range of resources
about study skills, assignment writing, referencing, exam skills, FAQs and basic Word
formatting. Go to http://owll.massey.ac.nz for more information.
Writing and Study Skills Handouts

A large collection of handouts on topics ranging from the correct way of referencing to
effective exam strategies is available. View these online at http://owll.massey.ac.nz or
request a hard copy if you do not have Internet access.
Student Learning Development Services have created an Academic Writing: A Guide to

Tertiary Level Writing booklet which is also downloadable free from the OWLL
website. If you would like a hard copy, you can purchase it for $5.00 from Student
Learning Development Services.
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6
Staff Supporting your Learning at Massey
Various support staff members are available to provide you with assistance to all of
these services whether it be the Pasifika, Postgraduate, Kaiarahi, Learning, or Writing
consultants. To book an appointment to utilise their services, see below.
Auckland Campus Student Learning Centre

For all Auckland students who would like to book an appointment to see an advisor, please
contact:
Hours: 8:30am to 4:30pm Monday to Friday.

Location: Room, SC1.18, Lower Level, Study Centre Building
Phone: +64 9 4140800 extn: 9143
Email: slc-alb@massey.ac.nz
Disability Services have offices and staff on the Albany, Manawatu (Turitea) and Wellington
Campuses of Massey University. For any enquiries, please contact 0800 MASSEY
(0800 627 739) and ask to be put through to Disability Services or email:
disinfo@massey.ac.nz.
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7
How to Access Turn It In for Electronic Submission of
Assignments
The TURNITIN Class ID for this paper is:
The TURNITIN Class Enrolment password for this paper is:
Access to Turnitin
Email Address To submit an assignment to TURNITIN, you need an active email
address. If you do not currently have one, check with the Massey University
Call Centre (0800 MASSEY or 0800 627739) and they tell you how to access the
Massey email address that has been created for you.
Access for new Turnitin users

If you have never sent assignments directly to TURNITIN.com before, you need
to set up your own personal TURNITIN profile. This allows you to send
assignments, through a password-protected link directly to TURNITIN. To set up
your profile, do the following:
a. Log onto the TURNITIN homepage (www.turnitin.com).
b. Click on the New Users link at the top of the page.
New Users Access.
c. You are then directed to the next screen called Create Profile. From the
drop down menu select student and click on the next icon. Enter the
Turnitin Class ID, and Class Enrolment Password (note no dot). You are
asked to enter your email address, and follow the instructions to create a
unique password for yourself that you can use for later access to
TURNITIN. If you ever wish to change your password do this once logged
into the system.
Access for previous Turnitin users
If you have previously submitted assignments directly to TURNITIN.com you will

already have a TURNITIN login password from your previous usage of the
product. If you have forgotten this password, set yourself up with a new one
through the Password Help link at the top of the TURNITIN home page.
Submitting assignments
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8
1. To submit an assignment. Go to the TURNITIN home page found at
http://www.turnitin.com. Enter your TURNITIN email address and password.
Enter your email Enter your password

address here. here.
2. Enrol in the class. Your lecturer has already set up your paper in TURNITIN.
To submit an assignment you must first enrol in the class by clicking on the
link enrol in a class.
Enrol in your class here.
3. Enter Class ID and password. Now enter the class ID and the enrolment
password provided to you by your Paper Coordinator.
Enter the Class/section ID

and the enrolment
password here.
4. Your class will show on your home page. Now click on the class name to
open your class portfolio.
Enter your class

here.
5. You will enter an area called your class portfolio. This shows a list of the
assignments for the paper and the due dates for each assignment. To begin to
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9
submit an assignment, click on the submit button next to the correct
assignment, as shown below.
Go to your assignment
submit location here.
6. Now enter the assignment title (i.e. Assignment 1). Browse your computer
to find the correct file to submit. Note that you can only submit one file to
TURNITIN, so take care to ensure that you have selected the correct one.
Click on Submit.
Enter your assignment Browse to find the correct Submit to

title. file to submit. TURNITIN.
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10
7. Submit the document. The next screen allows you to confirm that you have
submitted the correct document. If you have selected the wrong document,
simply go back and find the right one to submit. If you wish to make any last
minute changes to your assignment, this is your final opportunity to do so.
If you are happy with everything, then click the yes, submit button.
7. Click yes, submit when you are ready to

submit the file to TURNITIN.
Automatic acknowledgement. Go to your email inbox and within 30 minutes you

should see an electronic acknowledgement of your submission along with a copy of
the document you sent. NOTE that some Internet Service Providers (ISPs) may take
longer than 30 minutes to send this through so dont panic if it is not there
instantly. Try again in an hour or so. Keep a copy of this acknowledgement as
you may require this as evidence of submission in the event of any problems.
The acknowledgement should look like the example below:
Hello [student name],
This receipt acknowledges that Turnitin received your paper. Below you will find
the receipt information regarding your paper submission:
Paper ID: <<0000000>> (This will be your Paper ID)

Author: Your name
Paper Title: Testing 123
Assignment Title: Assignment 1
E-mail: (This will be your email address).
Helpdesk Support
If you need any assistance with your TURNITIN submission please call the Massey
Call Centre on 0800 MASSEY or 0800 627739.
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11

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School of Management

Academic Dishonesty/Cheating ....................................................................28

Associate Professor David Pauleen

MA - International Administration - School for International Training - Brattleboro, Vermont

BA - Oriental Languages - University of California, Berkeley

Current Teaching Areas

Qualitative Research Methods

Current research Areas

Emerging Work Practices

Personal Knowledge Management

Recent Indicative Research Publications

Contact Information Assoc. Professor David J Pauleen

Location: QB.3.15, Quad B Building,

Postal address: School of Management

Class Details 3-6:00, Room QB6

School of Management Academic Administrators

Phone: 0800 MASSEY (0800 627 739)

Postal address: School of Management

Massey University National Contact Centre

Telephone: 0800 MASSEY (0800 627 739)

Telephone (from outside NZ): +64 6 350 5701

Facsimile: (06) 350 5618

Internet Chat: chat.massey.ac.nz

ISSUE OR QUERY WHO TO CONTACT

Change of name or address National Contact Centre

Contact Course enquiries National Contact Centre

What papers should I take next? Academic Administrator

I think I should withdraw Paper Coordinator

I am going to withdraw National Contact Centre

Personal matters impacting on study Paper Coordinator

I dont understand the assignment Paper Coordinator

I think my grade is incorrect Paper Coordinator

(LO5) Implementing personal knowledge strategies for career development.

o Read and understand this handbook

o Attend lectures and/or prepare readings for class

Suggested Study Programme

Date Wks Topic Questions Text/Readings

Week 4 Online Test 22 March

KMS - What are knowledge Required reading

- Your own questions?

10 21 April Semester Break

Implementing - Review and compare models Required reading

31 May 12 FINAL TEST

Your Online Learning Environment

increased exposure to the material, which will increase retention.

Information on how to access Stream is found in PART TWO.

Textbooks and Recommended Reading

Pauleen, D. & Gorman, G. (eds.) (2011) Personal Knowledge Management: Individual,

The academic journal literature

How might you use it in an assignment?

To complete this paper you will need to do

Assignment 1 - Online Midterm Test - 22 March (details to follow)

FILE NAME: Should contain student name, # and assignment #

o SUBMISSION: Through Stream. I will accept submissions to my Massey email

Assignment Three - Final Test - 31 May (details to follow)

Academic Writing Support

Assignment Writing Guidelines

o File Name when submitting

[name] [student #] [assessment #] :

o No resubmissions will be permitted.

FAILURE TO FOLLOW THESE PROTOCOLS EXACTLY COULD RESULT IN YOUR

Any form of plagiarism is considered to be Academic Misconduct and is viewed seriously

Extensions and Late Assignments

Are you Having doubts, sudden feelings of incompetence?