Chap 5

1.

Engagement is the extent to which employees commit, rationally or emotionally, to the organization and how hard they
work as a result of this commitment.
Answer:

True

False
Diff: 2

Type: TF

Page Ref: 231

2.

Online learning saves time and money by allowing information to be distributed quickly and by reducing travel costs.
Answer:

True

False
Diff: 1

Type: TF

Page Ref: 231

3.

E-government is an e-commerce model that applies only to the interaction of a government with its business suppliers.
Answer:

True

False
Diff: 2

Type: TF

Page Ref: 232

4.

The government-to-citizens (G2C) category of e-government includes all of the interactions between a government and its
citizens that can take place electronically.
Answer:

True

False
Diff: 1

Type: TF

Page Ref: 232

5.

An objective of G2G is to decrease response times for jurisdictions and disciplines to respond to emergency incidents.
Answer:

True

False
Diff: 2

Type: TF

Page Ref: 233

6.

Creating easy-to-find single points of access to government services for individuals is a G2B performance objective.
Answer:

True

False
Diff: 2

Type: TF

Page Ref: 233

7.

Major areas of government-to-citizens (G2C) activities include social services, tourism and recreation, and research and
education.
Answer:
True

False
Diff: 2

Type: TF

Page Ref: 233

8.

In the United States, during the 2008 presidential election, the candidates used blogs, social networks, and e-mail to reach
and influence potential voters.
Answer:

True

False
Diff: 1

Type: TF

Page Ref: 233-234

9.

The smart card system is used for electronic benefits transfer (EBT) in the United States to reduce fraud and processing
costs.
Answer:

True

False
Diff: 1

Type: TF

Page Ref: 235

10.

By adding biometrics to the smart cards of beneficiaries, the government expects to substantially reduce fraud in its
electronic benefits transfer (EBT) program.
Answer:
True

False
Diff: 2

Type: TF

Page Ref: 235

11.

Intelink is a G2G service that helps state governments locate information about child support, including data on paternity
and enforcement of child-support obligations.
Answer:

True

False
Diff: 2

Type: TF

Page Ref: 236

12.

The U.S. Navy provides a Lifelines portal, a G2E, to improve the quality-of-life flow of information to sailors and their
families.
Answer:

True

False
Diff: 2

Type: TF

Page Ref: 237

13.

Governments are using Web 2.0 tools mainly for collecting taxes and fines and for making benefit payments.
Answer:

True

False
Type: TF

Page Ref: 238

14.

Many governments own islands on Second Life on which they present diplomatic issues and advertise tourist attractions.
Answer:

True

False
Diff: 2

Type: TF

Page Ref: 239

15.

M-government relies heavily on intranets and extranets for communicating with citizens.
Answer:

True

False
Diff: 2

Type: TF

Page Ref: 239

16.

The ability to reach a larger number of people through mobile devices is one benefit of m-government.
Answer:

True

False
Diff: 1

Type: TF

Page Ref: 240

17.
Most countries have adopted legislation for data and information practices that spell out the rights of citizens and the
responsibilities of the data holders.
Answer:

True

False
Diff: 2

Type: TF

Page Ref: 240

18.

E-learning generally refers to purely Web-based learning.

Answer:

True

False
Diff: 2

Type: TF

Page Ref: 241

19.

One limitation of e-learning is the lower content retention rate among learners compared to traditional in-person training.
Answer:

True

False
Diff: 2

Type: TF

Page Ref: 242

20.

Because of the technology involved, the cost of providing an e-learning experience is 50-70 percent greater than the
traditional classroom.
Answer:
True

False
Diff: 2

Type: TF

Page Ref: 242

21.

An important advantage of e-learning is that it provides a fear-free and privacy-protected environment in which students
can put forth any idea without fear of looking stupid.
Answer:

True

False
Diff: 2

Type: TF

Page Ref: 243

22.

It is easy to control the transmission of copyrighted works downloaded from an e-learning platform.
Answer:

True

False
Diff: 1

Type: TF

Page Ref: 243

23.

E-learning can be extended to students who are not computer literate and do not have access to the Internet.
Answer:

True
False
Diff: 2

Type: TF

Page Ref: 243

24.

Companies use social networks for training and development.

Answer:

True

False
Diff: 1

Type: TF

Page Ref: 246

25.

Students do not learn as much in a virtual world, such as Second Life, as they normally do in a traditional classroom.
Answer:

True

False
Diff: 2

Type: TF

Page Ref: 247

26.

In VIS, static models display systems that evolve over time, and the evolution can be presented by animation.
Answer:

True

False
Diff: 2

Type: TF

Page Ref: 247-250

27.
According to Ellis (2009), a robust learning management system should be able to consolidate training initiatives on a
scalable Web-based platform.
Answer:

True

False
Diff: 2

Type: TF

Page Ref: 248

28.

Durability, portability, and searchable text are three advantages of e-books.

Answer:

True

False
Diff: 1

Type: TF

Page Ref: 250-251

29.

Competing software and hardware standards are one of several limitations of e-books.
Answer:

True

False
Diff: 1

Type: TF

Page Ref: 251

30.

Organizational knowledge is embedded in human capital, structured capital, and customer and partner capital.
Answer:
True

False
Diff: 3

Type: TF

Page Ref: 252

31.

Knowledge management as it relates to EC and IT is easy to implement.

Answer:

True

False
Diff: 1

Type: TF

Page Ref: 256

32.

Gurus is an online knowledge marketplace where experts exchange information with seekers via a live video chat session
for a prearranged fee.
Answer:

True

False
Diff: 3

Type: TF

Page Ref: 257

33.

Expert location systems are designed to assist in career development.

Answer:

True

False
Type: TF

Page Ref: 257

34.

Collaborative commerce is an e-commerce technology that can be used to improve collaboration within and among
organizations, frequently in supply chain relationships.
Answer:

True

False
Diff: 2

Type: TF

Page Ref: 259

35.

C2C is an e-commerce model in which consumers sell directly to other consumers.

Answer:

True

False
Diff: 2

Type: TF

Page Ref: 265

36.

The three major elements of Caterpillar Inc.'s learning infrastructure include

A)

a learning technology infrastructure.

B)

an alignment strategy.
C)

governance.
D)
all of the above.
Answer:

D
Diff: 1

Type: MC

Page Ref: 231

37.

Caterpillar University enables e-learning through its knowledge management system called
A)

CAT Universal Network.

B)

CAT Prep.
C)

Butterfly Knowledge Network.

D)

Caterpillar Knowledge Network.

Answer:

D
Diff: 1

Type: MC

Page Ref: 231

38.

The e-commerce model in which a government entity buys or provides goods, services, or information to businesses or
individual citizens best defines
A)

e-business.
B)

e-democracy.
C)

e-government.
 D)

government integration.
Answer:

C
Diff: 1

Type: MC

Page Ref: 232

39.

Which of the following is the e-government category that includes all the interactions between a government and its
citizens?
A)

government-to-public.
B)

government-to-citizens.
C)

government-to-business.
D)

government-to-individuals.
Answer:

B
Diff: 2

Type: MC

Page Ref: 232

40.

Each of the following is an example of e-government except a(n)

A)

unemployed worker consulting a Web site operated by the state employment department to learn about job openings in his
city.
B)

contractor submitting an application for a building permit using a city hall Web site.
C)
citizen taking an online drivers' education course.
D)

eBay-seller selling surplus army supplies.

Answer:

D
Diff: 1

Type: MC

Page Ref: 232

41.

An example of G2C is a(n)

A)

road contractor using the Internet to submit a closed bid on a paving contract.
B)

employee at the Chamber of Commerce obtaining local demographic data from a U.S. census site.
C)

regional hospital conducting an online reverse auction for cleaning supplies.

D)

driver paying for the renewal of his auto tag online.

Answer:

D
Diff: 3

Type: MC

Page Ref: 233

42.

Sharing information more quickly and conveniently between the federal and state, local, and tribal governments is a
performance objective of which category of e-government?
A)

G2B
B)

G2C
C)
G2G
D)

IEE
Answer:

C
Diff: 3

Type: MC

Page Ref: 233

43.

Reducing the burden on business by enabling online tax filing is a performance objective of which category of e-
government?
A)

IEE
B)

G2C
C)

G2B
D)

G2G
Answer:

C
Diff: 3

Type: MC

Page Ref: 233

44.

Expanding access to information for people with disabilities is a performance objective of which category of e-
government?
A)

G2C
B)

G2G
 C)

IEE
D)

G2B
Answer:

A
Diff: 3

Type: MC

Page Ref: 233

45.

Each of the following is a reason to implement electronic voting except

A)

voting processes are historically subject to manipulation.

B)

voting processes cannot be confirmed.

C)

voting processes are subject to fraud or attempts to rig the votes.

D)

voting processes inherently are subject to errors.

Answer:

B
Diff: 3

Type: MC

Page Ref: 234

46.

Politicians are using each of the following to communicate with voters and citizens except
A)

RFID.
B)
YouTube.
C)

blogs.
D)

MySpace and Facebook.

Answer:

A
Diff: 1

Type: MC

Page Ref: 234

47.

Which of the following is the e-government category that includes interactions between governments and businesses?
A)

government-to-business.
B)

government-to-corporation.
C)

government-to-enterprise.
D)

government-to-government.
Answer:

A
Diff: 2

Type: MC

Page Ref: 235

48.

Which of the following is the e-government category that includes activities within government units and those between
governments?
A)

government-to-government
B)
government-to-business
C)

government-to-unit
D)

government-to-practice
Answer:

A
Diff: 2

Type: MC

Page Ref: 236

49.

Which of the following is the e-government category that includes activities and services between government units and
their employees?
A)

government-to-employees
B)

government-to-business
C)

government-to-division
D)

government-to-unit
Answer:

A
Diff: 2

Type: MC

Page Ref: 237

50.

Governments use Web 2.0 tools mainly for

A)
collecting local, state, and federal taxes.
B)

distributing unemployment and welfare benefits.

C)

collaboration, dissemination of information, e-learning, online forums, and citizen engagement.

D)

procurement, voting, and e-learning.

Answer:

C
Diff: 2

Type: MC

Page Ref: 238

51.

The way government makes use of Web 2.0 technologies to interact with citizens and provide government services best
describes
A)

Democracy 2.0.
B)

Government 2.0.
C)

Social Networking 2.0.

D)

Internet 2.0.
Answer:

B
Diff: 2

Type: MC

Page Ref: 238

52.

According to an Australian Government 2.0 task force report, by embracing Government 2.0 governments can
 A)

unlock the immense economic and social value of information and other content held by governments to serve as a
precompetitive platform for innovation.
B)

cultivate and harness the enthusiasm of citizens, letting them more fully contribute to their well-being and that of their
community.
C)

make democracy more participatory and informed.

D)

do all of the above.

Answer:

D
Diff: 1

Type: MC

Page Ref: 238

53.

The wireless implementation of e-government mostly to citizens but also to businesses best describes
A)

government commerce.
B)

mobile government.
C)

Government 2.0.
D)

Web 2.0.
Answer:

B
Diff: 2

Type: MC

Page Ref: 239

 54.

The business forces driving the transition from traditional education to online learning include each of the following
except
A)

network connectivity.
B)

competition and cost pressures.

C)

limited supply of faculty with specialized expertise.

D)

technological change.
Answer:

C
Diff: 2

Type: MC

Page Ref: 241

55.

The online delivery of information for purposes of education, training, or knowledge management best describes
A)

location-based learning.
B)

edutainment.
C)

mobile learning.
D)

e-learning.
Answer:

D
Diff: 1

Type: MC
Page Ref: 241

56.

Potential advantages of e-learning include each of the following except

A)

college professors are anxious to develop new online courses.

B)

it costs less to deliver education online than in a traditional classroom.

C)

learning time is reduced.

D)

knowledge retention is higher.

Answer:

A
Diff: 1

Type: MC

Page Ref: 242

57.

Benefits of e-learning include

A)

updated and consistent material.

B)

flexibility and self-paced.

C)

innovative teaching.
D)

all of the above.

Answer:

D
Diff: 1
Type: MC

Page Ref: 242

58.

Potential drawbacks of e-learning include each of the following except

A)

assessment issues remain to be resolved.

B)

the intellectual property of content developers must be protected.

C)

instructors must be retrained.

D)

knowledge retention is lower than in traditional classrooms.

Answer:

D
Diff: 2

Type: MC

Page Ref: 243

59.

Drawbacks of e-learning include

A)

computer literacy.
B)

maintenance and updating.

C)

lack of face-to-face interaction and campus life.

D)

all of the above.

Answer:

D
Diff: 1
Type: MC

Page Ref: 243

60.

Most universities use e-learning

A)

as a total replacement for traditional classrooms.

B)

exclusively in reaching students who could not otherwise attend classes.

C)

only when forced by administrators to use it as a way to recruit distant students or reduce costs.
D)

as a supplementary channel to traditional classrooms.

Answer:

D
Diff: 2

Type: MC

Page Ref: 244

61.

Formal education that takes place off campus, usually, but not always, through online resources best defines
A)

virtual university.
B)

distance learning.
C)

self-paced learning.
D)

mobile learning.
Answer:

B
Type: MC

Page Ref: 244

62.

An online university from which students take classes from home or other offsite locations, usually via the Internet best
describes
A)

click and mortar university.

B)

Web 2.0 university.

C)

distant university.
D)

virtual university.
Answer:

D
Diff: 2

Type: MC

Page Ref: 244

63.

Learning, training, and knowledge sharing in social networks and by using social software tools for learning best
describes
A)

social learning.
B)

computer-based learning.
C)

self-paced learning.
D)

virtual learning.
Answer:
A
Diff: 2

Type: MC

Page Ref: 246

64.

According to Derven (2009), social networking technology provides many creative means that can affect learning
including
A)

engaging next generation learners.

B)

providing content before a face-to-face learning event.

C)

using it as a coaching and mentoring tool.

D)

all of the above.

Answer:

D
Diff: 2

Type: MC

Page Ref: 246

65.

Which of the following uses computer graphic displays to present the impact of decisions?
A)

visual interactive simulation.

B)

FAQ.
C)

information portal.
D)

progressive dashboard.
 Answer:

A
Diff: 3

Type: MC

Page Ref: 247

66.

Which of the following provides learning to an employee while the work is being done?
A)

information portal
B)

learning on-demand
C)

FAQ system
D)

decision support system

Answer:

B
Diff: 2

Type: MC

Page Ref: 248

67.

Software applications for the administration, documentation, tracking, and reporting of training programs, classroom and
online events, e-learning programs and training content best describes
A)

automated-question answer systems.

B)

dashboards.
C)

learning management systems.

D)
visual performance systems.
Answer:

C
Diff: 2

Type: MC

Page Ref: 248

68.

Which of the following is a Web 2.0 e-learning technology that offers almost 400 e-learning products, including a
comprehensive library of Web-based classroom, distance-learning, and self-study curricula?
A)

eCollege
B)

IBM Workplace Collaborative Learning 2.0 software

C)

Macromedia
D)

ComputerPrep
Answer:

D
Diff: 3

Type: MC

Page Ref: 249

69.

A focal point for all corporate training and learning activities, including online ones best describes
A)

e-university.
B)

online service center.

C)
computer-based learning.
D)

learning center.
Answer:

D
Diff: 2

Type: MC

Page Ref: 249

70.

Which of the following is not a way that e-books can be delivered?

A)

via Web download

B)

via RFID
C)

via Web access

D)

via dedicated reader

Answer:

B
Diff: 2

Type: MC

Page Ref: 250

71.

The exclusive online publication of Stephen King's e-book Riding the Bullet
A)

was an unqualified success and established electronic publishing as a legitimate competitor for traditional publishers.
B)

was disrupted by hackers who breached security, then distributed free copies of the book.
C)
was a failure because the cost of the book was too high.
D)

produced very few sales.

Answer:

B
Diff: 3

Type: MC

Page Ref: 250

72.

The primary advantage that e-books offer publishers is

A)

the ability to reach many readers.

B)

the ease of customizing textbooks and trade books.

C)

lower production, marketing, and distribution costs.

D)

the ease of updating books in real-time.

Answer:

C
Diff: 2

Type: MC

Page Ref: 251

73.

A major purpose of an organizational knowledge base is to support and allow

A)

responsible blogging.
B)

e-learning.
 C)

organizational capital.
D)

knowledge sharing.
Answer:

D
Diff: 1

Type: MC

Page Ref: 252

74.

The process of capturing or creating knowledge, storing it, updating it constantly, disseminating it, and using it whenever
necessary best describes
A)

information management.
B)

data management.
C)

knowledge management.
D)

decision making.
Answer:

C
Diff: 1

Type: MC

Page Ref: 252

75.

The major tasks of knowledge management include each of the following except
A)

managing knowledge.
B)
capturing knowledge.
C)

creating knowledge.
D)

supplementing knowledge.
Answer:

D
Diff: 3

Type: MC

Page Ref: 253

76.

Knowledge ________ involves using various computer-based tools and techniques to analyze transaction data and
generate new ideas.
A)

management
B)

capture
C)

classification
D)

creation
Answer:

D
Diff: 2

Type: MC

Page Ref: 255

77.

Updating knowledge as time progresses best describes

A)
knowledge classification.
B)

knowledge evolution.
C)

knowledge distribution.
D)

knowledge codification.
Answer:

B
Diff: 2

Type: MC

Page Ref: 255

78.

A system that locates, extracts, and provides specific answers to user questions expressed in natural language best
describes
A)

decision support system.

B)

FAQ.
C)

automated question-answer.
D)

knowledge location system.

Answer:

C
Diff: 1

Type: MC

Page Ref: 257

79.

The central point of control for an e-market best defines

 A)

information portal.
B)

vendor hub.
C)

vortal.
D)

collaboration hub.
Answer:

D
Diff: 2

Type: MC

Page Ref: 261

80.

A system in which retailers make their suppliers fully responsible for determining when to order and possibly how much
to order best describes
A)

customer relationship management.

B)

vendor-managed inventory.
C)

distribution management system.

D)

supply chain management.

Answer:

B
\1.

Identify four categories of e-government. For each category, identify two performance objectives.
Answer:

G2C, G2B, G2G, and IEE are four categories of e-government. For G2C, meeting the high public demand for information
and increasing
82. the number of citizens who use the Internet to find information on recreational opportunities are two
performance objectives. For G2B, reducing the time to fill out export forms and locate information and reducing the
burden
List fouronspecific
businesses
benefits
by enabling
of e-learning.
online tax filing are two performance objectives. For G2G, decreasing response times
for jurisdictions
Answer:and disciplines to respond to emergency incidents and reducing the time to verify birth and death
entitlement information are two performance objectives. For IEE, increasing availability of training programs for
government employees and reducing the average time to process clearance forms are two objectives.
Learning and training time reduction, large number and diversity of learners, innovative teaching, measurement and
assessment of progress, cost reduction, higher content retention due to self-paced learning, richness and quality, flexibility
and self-paced, updated and consistent material, ability to learn from mobile devices, expert knowledge, and fear-free
environment are benefits of e-learning.
83.

Define social learning. Identify five ways social networking technology can affect learning.
Answer:

Social learning refers to learning, training, and knowledge sharing in social networks and using social software tools for
learning. Link learners before and/or after a format learning event, use as a coaching and mentoring tool, reinforce and
sustain learning, determine future training needs and issues, and provide content before a face-to-face learning event are
five ways social networking technology can affect learning.
84.

Identify five advantages of e-books.

Answer:

Advantages of e-books include portability, lower cost to buyers, searchable text, easy integration of content, and easy
updating and reprinting.
Diff: 1

Type: ES

Page Ref: 250-251

85.

Identify five major challenges faced when deploying collaboration technologies.

Answer:

Major challenges include insufficient budget, training end users, ROI difficult to measure, employee resistance,
and ensuring security.