RICHARD WOOD

St Augustine, FL
(904)-347-8275 rhwood04@gmail.com

SERVICE/PARTS MANAGER TRAINING CONSULTANT

Accomplished multi-dealership manager with over 20 years of experience in parts and

service operations. Fixed operations specialist with proven record raising service
absorption and customer retention rates. Skilled employee educator, adept at implementing
best practices procedures for maximized profit.

Sales System & Process Improvements Fixed Operations Service Absorption

Financial Statement & Process Analysis Service-Driven Interactions Customer Retention
Change Management Business Case Development Payroll & Budgeting New & Used
Car Sales
Policy Enforcement Team Leadership & Motivation Education & Training ADP, R&R

PROFESSIONAL EXPERIENCE
District Parts and Service Manager
KIA MOTORS AMERICA, Irvine, California 10/2009 to 12/2016

Accepted DPSM position for the Mississippi and Louisiana area. Increased districts
performance from the lowest to being one of the highest performing districts in the region.
Achieved top KSI ranking for several months in a row. Decreased warranty expenses at
both 3 month and 6 month levels. Increased parts and accessory purchases which are
currently traveling above objective. Brand retention continues to increase month to month
and is currently traveling higher than last year. District training is at 94% and is on an
upward trend.

District Parts and Service Manager

KIA MOTORS AMERICA, Irvine, California 2009 2016

District parts and service manager. Maintained top 10 current csi in region. Highest
percentage of retention increase. Parts and accessories. Reached a milestone $17 million
in sales for 2012. Warranty finished at $371 per SCPV. Responsible for total fixed
operations for 17 Kia dealers both parts and service operations. Increased fixed operations
profits from 59.9% to 75% through implementation of new policies. Boosted service
absorption rate by 6% in 6 months. Implemented employee rewards system to boost
productivity and increase motivation.

Service Director
RIZZOS PALM BEACH LINCOLN MERCURY, Palm Beach, Florida 2008-2009

Lincoln Mercury dealership selling and servicing luxury vehicles in Palm Beach area.
Managed service and parts department as leader of 26-employee service team. Developed
and instituted methods and policies designed to boost profit and service absorption.
Trained employees and enforced new policies. Controlled and allocated department budget
and weekly payroll. Managed and collected accounts receivables. Evaluated and
processed warranties in compliance with Ford guidelines.
Increased fixed operations profits from 59.9% to 75% through implementation of new
policies.
Boosted service absorption rate by 6% in 6 months.
Implemented employee rewards system to boost productivity and increase motivation.

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Fixed Operations Specialist

DEALER PRO TRAINING SOLUTIONS, Columbus, Ohio 2004-2008

Training firm specializing in sales, service absorption and retention training for automotive
dealerships. Delivered comprehensive training seminars to dealerships focusing on
maximizing profit and service absorption in fixed operations departments. Enhanced
dealership profitability through process-driven solutions and service-driven interactions
training. Provided initial needs assessments and tailored improvement action plans to
dealership goals.
Increased profits and retention at numerous dealerships through intensive training
programs.
Secured employee cooperation through effective education and reinforcement initiatives.
Designed and implemented employee rewards programs to boost productivity and
motivation.

Field Training Consultant

MSX INTERNATIONAL, Southfield, Michigan 1997-2000

Global provider of outsourced solutions including dealership development for automotive

companies.
Spearheaded installation of Fords Blue Oval CSI program in Ford and Lincoln Mercury
dealerships across Southeastern United States. Delivered ongoing training to dealership
staff and ensured CSI certification. Provided manufacturer-approved training scripts and
materials to retail stores.

Traveled extensively to provide exceptional customer service to each dealership

within territory.
Achieved high levels of customer satisfaction at client dealerships through CSI
certification.
Secured promotion to Field Training Supervisor.

District Parts and Service Manager

VOLVO CARS NORTH AMERICA 1992-1997

Top global automobile manufacturer headquartered in Sweden, with manufacturing facilities

in the U.S. and throughout the world. Enforced company policies and procedures for parts
and service operations. Managed fixed operations and ensured compliance with
manufacturer guidelines.

District Parts and Services Manager

SAAB CARS USA 1991-1997

Global car company with headquarters in Sweden and manufacturing facilities in the U.S.
as well as other areas of the world. Followed and ensured enforcement of manufacturer
guidelines in regard to parts and service operations. Controlled company procedures in
compliance with corporate fixed operations policies.

District Parts and Services Manager

PORSCHE CARS NORTH AMERICA 1985-1991

Luxury car manufacturer with headquarters in Germany and sales in the U.S., Europe and

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other countries worldwide. Assumed leadership role in enforcing parts and service
manufacturer policies. Oversaw procedures and policies of fixed operations in compliance
with corporate guidelines.

RICHARD WOOD
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PROFESSIONAL DEVELOPMENT
Automotive Business Management Certificate
Northwood University, Midland, Michigan

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