Enterprise Operations and Technology

Leadership Development Program

Summer Analyst Roles
Shared Services
Global ID Administration (GIDA) Strategy & Re-engineering
Position Description CSS GIDA is a global organization of 900+ employees across 5 strategic sites that provide all Citi employees and
external clients with the right access to Citi applications. GIDA also works in partnership with Global Information
Security to build the appropriate security architecture in new apps, and supports large business-driven technology
projects related to information security issues. As a member of the Strategy & Re-engineering team, the LDP
analyst will work on a broad range of efforts tying together the teams strategic priorities including:

Automation & Re-engineering [Exploring emerging technologies to create operational efficiencies]

Developing Talent [Recruiting, developing, and retaining GIDA employees]

Enhancing Client Experience [Improving Customer Satisfaction and NPS scores]

These potential projects can include, but are not limited to, developing an automation training program for upskilling
employees, participating in the CitiCloud security program, and creating raving clients that are excited about the
GIDA brand. Some key stakeholders that the analyst will partner with include GIDA managers, CSS, CitiLean, and
CATE.

Qualifications The analyst should have a passion for process improvement, innovation, and creative problem solving. Familiarity
with data analytics and the ability to adopt a client perspective would also help ensure success in this role. Further
experience in project management, lean, and stakeholder engagement is a plus.

Locations As GIDA is a global organization, the LDP analyst will have the opportunity to work in NAM, EMEA, or APAC:

111 Wall Street, New York, NY

Role Number: 1

Internal Confidential
Citi Technology Infrastructure
Portfolio, Program and Project Management

Position Description Serve as project manager/program analyst for Enterprise CTI / CRS initiatives, inclusive of One Citi & Citi Works.
Would have direct interaction with CTI & CRS Management responsible for managing critical deliverables, program
financials, and communications. Will have direct interaction with various support groups including local business
partners, CTI Site Support, CTI Infra (Data Center), and Real Estate Services.

Qualifications Self-Motivated and Enterprising

Strong written and verbal communication skills
Strong analytic skills, with the ability to quickly grasp and assimilate complex information including financials
Ability to work independently and take personal initiative
Able to work well under pressure, while maintaining accurate and timely results
Excellent relationship management and interpersonal skills, capable of working with various areas and at
different levels
Desire to learn project management and techniques to be able to meet tight timeline
Proficient in MS Office (Excel, Outlook, PowerPoint, Word)

Location 388 Greenwich Street, New York, NY

Role Number: 2

Internal Confidential
Global Program Management Office
Organization PMO Book of Work Metrics Analyst
Position Description Citis Global Program Management Office (GPMO) is a truly global, enterprise wide organization that provides
standards, reporting and governance on the Project Management and PMO domains across Citi.
GPMO currently has an opportunity for a highly motivated, career oriented individual as the PMO Book of Work
Analyst for its PMO Governance team, to be located in NYC under the EO&T rotation program.

The candidate will have an opportunity to work across multiple business lines and functions, and gain valuable
insight into the inner workings of Citis project work, while developing a strong internal network.

The scope of responsibilities includes the definition, design, collection and production of scheduled and ad-hoc
analytical requests on advanced Key Performance Indicators (KPIs) for Citis Program and Project Book of Work; as
well as the consultancy services to our Org PMO partners for interpretation and root cause analysis on findings
based on the data analytics. In addition, the PMO Book of Work Analyst would be responsible to document
associated processes and procedures used for the reporting processes.

Specific responsibilities include, but are not limited to

Define, gain agreement and build solid documentation on individual metrics and a KPI framework around Citis
Book of Work health and quality
Design and produce health and quality scorecards based on the KPI framework for Citis Book of Work
Critically evaluate information gathered from multiple sources, reconcile conflicts and ensure data integrity is
maintained
Manage the analytics processes to a tight and aggressive timeline by applying good PM skills
Infers findings around BoW quality and Project Management related challenges for specific organizations and
identify analytics-based solutions that are practical and actionable
Create and deliver executive, high-impact presentations of findings and solutions
Communicate effectively with Org PMO partners and business leaders to clarify reporting needs
Interface with Org PMO partners, to drive corrective actions
Identify opportunities to leverage advanced analytics techniques (statistical analysis, predictive analytics, data
mining, modeling) to provide analysis on the Citi Book of Work data.
Continuously review existing PMO governance processes and identify opportunities to drive standardization and
efficiency while delivering highest level of partner satisfaction

Internal Confidential
Global Program Management Office
Organization PMO Book of Work Metrics Analyst (continued)
Qualifications The analyst should have solid quantitative and analytical skills as well as very disciplined approach to project
management to deliver advanced analytics solutions in a timely fashion.

The analyst needs to be a highly versatile individual with great attention to detail and dedication to high quality work.

S/he should have the ability to work independently, take personal initiative and develop working relationships with a
broad base of senior managers and in many cases

The analyst should be able to work effectively and seamlessly with rest of the GPMO Data & Reporting and PMO
Governance teams in different locations and must demonstrate cultural sensitivity to deal with distributed teams

High level of leadership characteristics including ability to handle deadline pressure, changing priorities and work
through ambiguity are critical for success in the role.

The analyst should be someone who works effectively as part of a global team, possessing strong analytical and
problem solving skills and can flourish handling multiple tasks, changing priorities and tight deadlines.
Strong foundation in quantitative techniques, predictive modeling, data mining, and decision sciences
Highly effective communicator able to interact with senior global business management
Ability to work independently and take personal initiative
Basic knowledge of Project Management discipline is expected
Excellent Advance Excel skills are required
Database and Cognos skills are a plus
Location 388 Greenwich Street, New York, NY

Role Number: 3

Internal Confidential
Cyber Threat and Risk Analytics (CyTRA)
Group Description Citigroups Information Protection Directorate Global Strategy and Planning team is seeking a cyber-analytics and
risk resource to play a key role in shaping and delivering our world-class cyber and information security mission.
The selected individual needs excellent technical, analytic, and communication skills, critical thinking, problem
solving, and interpersonal skills.

Role Description - The primary objective of this role is as part of the Cyber Threat and Risk Analytics (CyTRA) team to participate in
CISOs strategic initiatives in service of the CISOs mission. The role will require the use of analytics, analysis
skills, project/program management skills, and an understanding of cyber security and technology topics. As part
of the CyTRA team, this individual will contribute to the enhancement of Cyber Security capabilities via
technology and process improvement.

Responsibilities Position provides a platform for continued development and visibility across a global organization, as well
as exposure to senior management and other functions.
collaborating with Subject Matter Experts (SMEs), data scientists, and the Cyber Security Fusion Center
Reviewing and providing feedback on technical writing and working with other team leads to implement
enterprise-wide awareness and training strategies.
An eagerness to own a project and drive its success is imperative
Organize and prioritize work to meet very tight deadlines
Ability to unpack technical subject matter into actionable laymen terms for a general audience
Share responsibilities with other departmental resources to continually update and enhance existing training
and awareness programs; and
Ability to pin point areas of process/risk improvement/mitigation
Work well within a team.

Qualifications Exceptional writing and verbal skills, critical thinking, problem solving, and interpersonal skills.
Must demonstrate strong initiative , strong analytical, organizational and project management skills
Ability to deliver on unexpected/ad-hoc requests, to change direction, and remain productive in response to
a fluctuating and dynamic work environment
Ability to be flexible, to multitask and to work effectively under pressure to meet deadlines
Quick study of events, observations, and information exchanges that occur within the environment
Aptitude for quickly learning new technologies and subject matter
Strong organizational skills and accountability for role and responsibilities
Excellent interpersonal and influential skills, experience interacting with senior leaders
Must be a customer-focused, delivery-oriented person, with the ability to manage multiple projects
simultaneously, while staying focused on the delivery of desired business outcomes
Motivated, self-starter who can independently handle tasks and lead meetings with participants at all levels
of the organization

Internal Confidential
Cyber Threat and Risk Analytics (CyTRA)
388 Greenwich Street, New York, NY
Location

Role Number: 4

Internal Confidential
Global Source to Pay Business Office Analyst
Position Description The Global Source to Pay Business Office is in charge of improving standard Sourcing reporting along with data
analysis. The team supports Senior Management initiatives that lead to process improvements with major impact
globally.

The Global Sourcing Business Office Analyst will interact with regional and global ESC colleagues, demonstrate a
keen attention to detail on Senior Level Reports, and recommend ways of improving operational efficiencies.

Responsibilities include:
Assistance in data consolidation for Sourcing Review Board Forums, Monthly Operational Report, ESC Weekly
Sourcing Reports, and Operational Dashboards.
Data gathering and creation of necessary collateral reports for ESC Senior Management Team.
Analyzing monthly Expired Contracts report providing Management insights and behavioral trend analysis.
Providing due diligence to Global Sourcing Project Management initiatives, coordinating meetings, tracking next
steps, global alignments, and recording documentation.
Supporting Global Sourcing Community with communications, presentations and weekly reports consolidation.
Coordination of ESC Voice of Employee (VOE) activities for New York location

Qualifications Strong PC knowledge, particularly PowerPoint, Word and Excel.

General understanding of web development and SharePoint are a plus.
Strong written and verbal communication skills.
Strong analytic skills, with the ability to quickly grasp and assimilate complex information.
Strategic thinker, proactive, organized and independent problem solver.
Ability to multi-task and remain flexible to changes to priorities and workload.
Clear sense of urgency in delivering results. Strong time management and project management skills.
Ability to work with remote teams, as an individual, and be a team player.

Location 111 Wall Street, New York, NY

Role Number: 5

Internal Confidential
Shared Services
Human Capital Reporting & Analytics CoE
Position Description CSS Strategy, Re-engineering & Reporting currently has an opportunity for a highly motivated, career oriented
individual as the Analyst / Senior Analyst for its HCRA team, to be located in NYC under the EO&T rotation
program. The position will be responsible to deliver advanced analytics around human capital reporting to HR
(primary business partner) and their business and functional partners. In addition, the position will be responsible to
deliver human capital analytics and reporting to the various Enterprise functions including Productivity, Resource &
Location Strategy, and Finance and Productivity. Scope of responsibilities include working on advanced analytics
projects (statistical analysis, data mining and modeling), and supporting the senior leads managing the relationships
with our partners. In addition, the analyst will provide support for the Enterprise Service Delivery Manager on
variety of scheduled and ad hoc analytical requests for the Enterprise functions.

Specific accountability includes, but not limited to

Responsible to identify opportunities to leverage advanced analytics techniques (predictive analytics, data mining,
and advanced modeling) in real-world business problems and to deliver succinct, user-friendly analytics to help
solve the same
Responsible for developing hypothesis around complex human capital issues and offer analytics-based solutions
that are practical and actionable
Interfaces with Business, key stakeholders, champions & re-engineering leadership to drive reengineering
activities
Pro-actively communicates with Senior HR Leadership through Service Managers and independently, as needed.
Creates and delivers executive, high-impact presentations.
Provides workforce and expense related decision management information to Citi's senior executives as required
for major global headcount/organization change initiatives
Understand the workforce strategies of the businesses and identify ways in which Reporting team can support
those strategies
Continuously review existing processes and identify opportunities to drive standardization and efficiency while
delivering highest level of partner satisfaction
Ensure extremely high level of control environment in managing sensitive HR data and reporting, build solid
process documentation and must deliver satisfactory Risk & Control review against any and all processes
performed by the group
Communicating effectively with clients and business leaders to clarify reporting needs
Manage the analytics projects to a tight and aggressive timeline by applying good PM skills

Internal Confidential
Shared Services
Human Capital Reporting & Analytics CoE (continued)
Qualifications The analyst should have solid quantitative and analytical skills as well as very disciplined approach to project
management to deliver advanced analytics solutions in a timely fashion which can allow Senior HR Officers
(SHROs) and Business Managers (through SHROs) to assess talent risks and opportunities in a quantifiable
fashion and overlay this with management judgment to take appropriate actions. The analyst needs to be a highly
versatile individual with great attention to detail and dedication to high quality work. S/he should have the ability to
work independently, take personal initiative and develop working relationships with a broad base of senior
managers and in many cases, represent Reporting CoE in various Citi-wide initiatives around advanced analytics
like Big Data etc. The analyst should be able to work effectively and seamlessly with rest of the HCRA CoE from
across time zones and must demonstrate cultural sensitivity to deal with teams from across the world (Tampa.
Mumbai, Manila, Budapest, Mexico). High level of leadership characteristics including ability to handle deadline
pressure, changing priorities and work through ambiguity are critical for success in the role. The analyst should be
someone who works effectively as part of a global team, possessing strong analytical and problem solving skills and
can flourish handling multiple tasks, changing priorities and tight deadlines.
Strong foundation in quantitative techniques, predictive modeling, data mining, and decision sciences
Highly effective communicator able to interact with senior global business management
Ability to work independently and take personal initiative
Desire to learn project management techniques to be able to meet tight timeline

Location 1 Court Sq. LIC, NY

Role Number: 6

Internal Confidential
Citi Shared Services
Strategy & Re-engineering: Site Research and Analytics
Position Description CSS SRA, Strategy and Re-engineering team currently has an opportunity for a highly motivated, career oriented
individual as the Analyst for its Site Research & Analytics (SRA) Team, to be located in NYC under the EO&T
rotation program. The Site Research and Analytics (SRA) team has a wide range of responsibilities supporting
Citis site research and recommendations; directly supporting the Execution 2.0 Location and Site Strategy efforts.
The Analyst will be guided by the SRA manager on a daily basis. The Analyst will use primary and secondary
research to support location analysis, prepare a summary of findings, and work with the other members of the SRA
team to finalize location recommendations or ad hoc location analysis. The SRA Analyst will work with the CSC
Governance team and support the CSC Profiles, a publication of internal and external site data and analysis.
Additional responsibilities include:
Complete independent research as directed on business trends and external market information
Support SRA lead analyst during SRA engagements
Collect, compile data from various sources as directed
Update regular SRA reporting inclusive of standard reporting and presentations

Internal Confidential
Citi Shared Services
Strategy & Re-engineering: Site Research and Analytics
Qualifications The analyst should have solid quantitative and analytical skills as well as very disciplined approach to execution.
Proficiency in MS Office Suite (MS Excel, Power Point, MS Access) and SharePoint
Ability to work with data and information
Ability to adjust prioritizes with evolving work efforts
Strong communication skills and presentation skills, both verbal and written
Strong PowerPoint data visualization skills
Detail oriented
Demonstrate maturity and discretion when dealing with sensitive and confidential information
Demonstrates positive behaviors; helps create a great culture, builds strong relationships and collaborates with
business partners
Good interpersonal skills
Self-motivated with the desire to learn
The analyst should be someone who works effectively as part of a global team, possessing strong analytical and
problem solving skills and can flourish handling multiple tasks, changing priorities and tight deadlines.
Strong foundation in quantitative techniques, research, and data mining
Highly effective communicator able to interact with senior global business management
Ability to work independently and take personal initiative
Desire to learn project management techniques to be able to meet tight timeline
111 Wall Street, New York, NY
Location

Role Number: 7

Internal Confidential
Resource and Location Strategy
Position Description The Resource and Location Strategy Program is a firm-wide, global program whose mission is to assist in workforce
optimization across an extended workforce of over 300,000-persons globally. It is a strategic transformation
program.

The Resource and Location Strategy Program aims to reengineer how Citi leverages all aspects of human capital to
deliver solutions to our internal and external clients. The Strategy is a single, sustainable, comprehensive, One
Enterprise Resource and Location Strategy leveraging the right resources, in the right roles, in the right locations
while delivering high quality solutions at the most effective price points. The scope of the program is Citi-wide
resources across all our business units (sectors) and regions. A key goal of the program is to optimize how Citi
allocates the Firms workforce and locations throughout the world. Citis expansive footprint presents significant
opportunities to improve the effectiveness of the services we provide to our customers and materially increase our
operating efficiency.

The Analyst is a key support role for the R&LS Team. The role will be supporting varied, strategic analyses and
optimization problems regarding our diverse workforce. The role will also be instrumental in assisting the design
and build of strategic deliverables, such as opportunity assessments and workforce recommendations that will be
reviewed by senior leaders across the firm.
Specific activities include:
Support design and build of data models and data management tools
Support with data analysis, modeling and reporting needs
Support design and enhancement of tools/technology
Interact with Citi-wide clients as needed to support analyses
Support design and build of strategic analyses and opportunity assessments, including final deliverables

The Analyst will also work with the R&LS Relationship Managers (RM) to support their efforts in implementing
measures around productivity, innovation, cost efficiencies, source of resource utilization and overall alignment with
organizations broader reengineering goals.
Qualifications Smart, strategy-inclined
Excellent analysis skills
Independent and creative problem solver; ability to come up with conceptual or analytical solutions when a
task or problem arises
Knows Excel and PPT, or can learn fast
Attention to detail and comfort working with significant data
Fast learner in the use of tools and technology
Can effectively interact with many varying stake holders in Citigroup

Internal Confidential
Resource and Location Strategy
Location 388 Greenwich Street, New York, NY

Role Number: 8

Internal Confidential
Global Customer Operations
Trade Floor Desktop Support - System Administrator
Position Description The NY Trade Floor Desktop Support team oversees the desktop environment for the Global Capital Markets
business, as well as their respective middle and back office counterparts. The team looks after 6000+ clients and
8000+ desktop/laptop/virtual devices. The available position will provide a unique opportunity to service the clients
in a fast paced environment, while finding proactive and long term solutions to challenging problems; as well as
drive innovation and build processes from which both the support team and clients can benefit from.

Responsibilities will include, but not limited to:

Completing hardware deployment requests for computers, monitors, and/or peripherals

Resolving incident tickets for various software/hardware related troubles
Monitoring the environment for alerts and potential issues before they affect the clients
Managing the media and asset lifecycle by maintaining an accurate inventory
Attending project calls and collaborating with local/global teams such as network, service desk, engineering,
business risk to achieve a common goal

Qualifications Self-motivated and knowledge seeking

Detail oriented with unsolicited follow through
Strong communication and diplomacy skills
Strong data gathering and analysis skills
Thinks outside the box to find efficient and effective solutions
Team player with excellent interpersonal skills
Able to work well under pressure, while completing task at hand
Stays current with emerging technology topics

Location 390 Greenwich Street, New York, NY

Role Number: 9

Internal Confidential
Office of Citi Productivity
Position Description Citi Productivity is a global organization that reports to the CEO of Citigroup and engages in corporate priority
projects with business, function and region senior leadership teams. These projects involve defining and driving
Citis Strategic goals through Business / Market Optimization, Organizational Simplification, Financial Analysis,
Resource Allocation / Budget Review Process and Processes Industrialization with a view to enhancing productivity
and enhancing credibility towards Citis 2020 plans. Our work empowers leaders across Citis 100+ markets,
products and functions to drive their own ambitious productivity efforts and embed productivity capabilities in their
teams. The team is also actively involved in supporting CEO Quarterly Business Reviews to ensure Citi meets
several ambitious multi-year targets relating to productivity, efficiency and profitability. The Productivity team has
~40 skilled experts globally who work across all regions, businesses, products, and global functions. Deployment of
team members is agnostic to regional location and primarily project-driven. Each region has a Productivity team
lead who manages internal, local relationships. The analyst role represents a unique development opportunity to
take part in high-impact, priority projects and initiatives that support Citis commitment to a global, multi-year,
transformation. She / he will have an opportunity to work across multiple business lines, functions and regions, and
gain valuable insight into the inner workings of managing Citigroup, while developing a strong internal network.

Responsibilities and day-to-day tasks include:

Transformation Projects
Work in teams to drive significant transformation initiatives that could include Business / Market
Optimization, Financial Analysis, Organizational Redesign Resource Allocation / Budget Review
Process, and Processes Industrialization with a view to enhancing productivity across
Ability to quickly grasp and assimilate complex information throughout multiple business units and
recommend fact-based decisions
Provide support to senior Productivity Leadership Team by assembling and summarizing data; preparing
reports; share findings, analyses, and recommendations

Citigroup Execution Strategy

Define plans and support governance activities around Citis Execution 2.0 Programs (Target Client,
Organization, Functions and Franchise Processes, Location and Site, Technology Standards and
Platforms, and Performance Management)
Collaborate globally with business / region / function leaders to drive Execution 2.0 priorities
Define and support rollout of capability building initiatives around Execution 2.0

Understand and analyze the business, industry, and competitors

Play a critical role in data analysis and presentations around drivers of Citis businesses to define
specific action plans for businesses
Critically evaluate information gathered from multiple sources, reconcile conflicts and ensure data
integrity is maintained throughout projects
Perform financial analysis, including the identification of cost drivers, development of business cases for
change and P&L forecasts
Internal Confidential
Office of Productivity (continued)
Qualifications Self-motivated and enterprising
Attention to detail with minimal supervision
Strong written and verbal communication skills
Strong analytic skills, with the ability to quickly grasp and assimilate complex information
Strategic thinker, proactive, organized and independent
Broad understanding of Citigroup's businesses
Team player with a highly flexible schedule
Able to work well under pressure, while maintaining accurate and timely results
Excellent relationship management and interpersonal skills, capable of working with various areas and at
different levels
Proficient in MS Office (Excel, Outlook, PowerPoint, Word)

Location 388 Greenwich Street, New York, NY

Role Number: 10

Internal Confidential
Citi Shared Services People Strategy and Program Management Office
Position Description Organizational Background
Citi Shared Services is an Operating Arm of Global and Enterprise Functions in Citi, aligned within Enterprise
Operations and Technology (EO&T). CSS is led by Sheree Stomberg reporting to Enterprise Infrastructure head
Jagdish Rao. CSS Products and Functions include HR Shared Services, Finance and Risk Operations, Global
ID Administration, General Services & Travel, Global Program Management Office, Research and Membership
Services, Site Research Analytics, Strategy and Reengineering, Global Risk & Control, Program Management
Office, People Strategy and Business Office. CSS is a global organization that delivers 70% productivity over
multi-year. CSS is known for sustainable operating efficiency and continuous quality improvement, robust risk &
control, strong Talent Management program, with emphasis on employee engagement and Strong Employee
engagement results.
Role Description Automation, Reporting and Analytics Lead
Day-to-day responsibilities include:
CSS Program Management Office Automation, Reporting and Analytics Projects
Work with CSS Program Management Office Head to understand the current state activities, structure and
framework
Build/enhance automated tool capabilities supporting CSS PMO including PMO Collaborate Portal, PMO/PM
Inventory, Book of Work status, PMO/PM Key Performance Indicators and Issues, PMO/PM learning of the CSS
PPM Procedures, Lean Project Management Tool, etc.,
Monitor, report and analyze Book of Work status, PMO/PM Key Performance Indicators and Process Quality
Assurance Issues
CSS People Strategy Reporting and Analytics Projects
Work with CSS People Strategy Head to understand the strategic priorities and current state activities, structure
and framework
Monitor, report and analyze People Strategy programs and return on investment benefits and impact around
engagement, mobility, progression:
CSS Leadership Programs including CSS Leadership Development Program (LDP) and CSS
Preparatory Leadership Program (PLP)
CSS Mentor Program
CSS Project Based Learning Program
CSS Talent Tour
CSS Manager Learning Series
CSS GBS External Certification Program
Citi Leadership Programs
Internal
Citi Shared Services People Strategy and Program Management Office
Qualifications Self-motivated and enterprising
Attention to detail with minimal supervision
Strong written and verbal communication skills
Strong analytical, innovation and automation skills, with the ability to quickly grasp and assimilate complex
information
Strategic thinker, proactive, organized and independent
Broad understanding of Citigroup's businesses
Team player with a highly flexible schedule
Able to work well under pressure, while maintaining accurate and timely results
Excellent relationship management and interpersonal skills, capable of working with various areas and at
different levels
Proficient in MS Office (Excel, Outlook, PowerPoint, Word), SharePoint and Jive (Collaborate) Skills

Location 388 Greenwich Street, New York, NY

Role Number: 11

Internal Confidential